Taming the DCIM wave with ITIL

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Taming the DCIM wave with ITIL. Jon Lorton - Data Center Management Specialist Jon.Lorton@emerson.com ITIL v3 Foundations Certified Emerson Network Power Data Center World – Spring 2012. Session Review. - PowerPoint PPT Presentation

Text of Taming the DCIM wave with ITIL

  • Taming the DCIM wave with ITILJon Lorton - Data Center Management SpecialistJon.Lorton@emerson.comITIL v3 Foundations CertifiedEmerson Network PowerData Center World Spring 2012

  • Session ReviewITIL is an Information Technology management framework that provides practices for Information Technology Services Management (ITSM), IT development and IT operations.

    DCIM is the integration of IT and facility management disciplines to centralize monitoring, management and intelligent capacity planning of a data centers critical systems.

    This session will review ITIL and DCIM, evaluate where the two intersect and how they benefit the organization by reducing cost and increasing system availability and uptime.

  • Outline - AgendaDCIM DefinedITIL DefinedTaming DCIM with ITILITIL and DCIM Resources

  • Key TakeawaysRecognize the key Challenges in the IT Facilities and Systems teams Determine the keys to aligning the business services that are standardized, measured, flexible and responsiveDetermine keys to an ITIL based Asset Management System that would incorporate new procedures to increase system availability.Why ITIL can and should become a strategic part of your business plan.

  • DCIM definedDCIM is the monitoring, collection and analysis of real-time, continuous, accurate information from an intelligent infrastructure that allows for immediate action designed to keep the data center in an optimal state of balance between availability, efficiency and capacity. A DCIM-compliant data center has a cross-domain management strategy, is built on a foundation of intelligent infrastructure, is run by performance metrics and is tightly integrated with IT operations, enabling lean management processes. Organizations that operate within a DCIM framework maintain high availability and control costs in distributed, traditional and hybrid models.

  • DCIM ChallengesToday many IT and Facilities teams are segregated: separate management structures, different processes and goalsFacilities teams manage the infrastructure Power, and Cooling Requirements, Maximum Weight Distributions, and Floor Security Systems teams Manage Servers, Networks, Software availability, version and patches, virtualization systems and management

  • 4 Phases to move to a Managed DCIM Environment

    Monitor Assets and obtain access control to all necessary information to make planning decisionsEnable Real time Notifications and access to performance dataDecommission systems and identify the connection between power, cooling, and space past trends, current usages, and future requirementsAnticipate potential failures and automatically shift workloads

  • DCIM defined Phase I

    Monitor Assets and obtain access control to all necessary information to make planning decisions

    Asset InventoryAsset Resource Requirements

  • DCIM defined - Phase II

    Enable Real time Notifications and access to performance data

    Application performance monitoringNetwork PerformanceAccess analytics

  • DCIM defined Phase III

    Ability to efficiently decommission systems and identify the connection between power, cooling, and space past trends, current usages, and future requirements

    Power VisualizationLoad Requirements / CapacitiesAirflow ModelingData Repository for Trends / Future Needs

  • DCIM defined Phase IV

    Anticipate potential failures and automatically shift workloads to reduce downtime and optimized data center efficiencies

    Data Analysis of Current and Future needsWhat If scenarios and AnalysisSystem Intelligence to account for workload shifts and analysis on Physical aspects Power/Cooling/Weight/Network

  • ITIL IT Infrastructure LibraryITIL is a public framework that describes Best Practices in IT service management

    ITIL provides a framework for the governance of IT, the service wrap, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective.

    ITIL was published between 1989 and 1995 by Her Majestys Stationery Office (HMSO) in the UK on behalf of the Central Communications and Telecommunications Agency (CCTA) now subsumed within the Office of Government Commerce (OGC). Its early use was principally confined to the UK and Netherlands. cont

  • ITIL IT Infrastructure Library contITIL was built around a process-model based view of controlling and managing operations often credited to W. Edwards Deming and his PDCA cycle (Plan Do Check Act project management lifecycle)

    ITIL v1 had over 30 books in the original version

    A second version of ITIL was published as a set of revised books between 2000 and 2004 known as ITIL v2.

    ITIL v3 was published in 2007 and takes that Framework and puts details behind them.- Wikipedia

  • ITIL BenefitsITIL provides a systematic and professional approach to the management of IT service provision.

    Benefits that include:Reduced costs Improved IT services through the use of proven best practice processes Improved customer satisfaction through a more professional approach to service delivery Standards and guidance Improved productivity Improved use of skills and experience Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.


  • ITIL Today v3

    ITIL v3 is comprised of Five volumes

    ITIL Service Strategy

    ITIL Service Design

    ITIL Service Transition

    ITIL Service Operation

    ITIL Continual Service Improvement

  • ITIL v3 Structure

  • ITIL Service Strategy

    As the center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy volume provides guidance on clarification and prioritization of service-provider investments in services. Service Strategy focuses on helping IT organizations improve and develop over the long term.

    List of covered processes:Service Portfolio Management Demand Management IT Financial Management

  • ITIL Service Design

    Provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery

    List of covered processes:Service Level ManagementAvailability ManagementCapacity ManagementIT Service Continuity Management Information Security Management Supplier Management Service catalogue Management

  • ITIL Service Transition

    Relates to the delivery of services required by a business into live/operational useOften encompasses the "project" side of IT rather than "Business as usual approach.

    List of covered processes:Service Asset and Configuration Management Service Validation and Testing Evaluation Release and Deployment Management Change ManagementKnowledge Management

  • ITIL Service OperationsBest practice for achieving the delivery of agreed SLAs). Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc are considered. The functions include technical management, application management, operations management and Service Desk as well as, responsibilities for staff engaging in Service Operation.

    List of covered processes:Event Management Incident ManagementProblem ManagementRequest Fulfillment Access Management

  • ITIL Service Continual Service Improvement

    Key is to align and realign IT Services to changing business needs by identifying and implementing improvements to the IT services that support the Business Processes. The perspective of CSI on improvement is the business perspective of service quality, even though CSI aims to improve process effectiveness, efficiency and cost effectiveness of the IT processes through the whole lifecycle. To manage improvement, CSI should clearly define what should be controlled and measured.

    List of covered processes:Service Level Management Service Measurement and Reporting Continual Service Improvement

  • ITIL Service Strategy

    Key Processes:Service Portfolio Management Demand Management IT Financial Management

    Key Activities Think about why something is done before determining how to do it

    Define Value [Value = Utility + warranty ]Create Service Level PackagesDefine IT Financial Priorities

  • ITIL Service DesignKey Processes:Service Level Management IT Service Continuity Management Availability Management Service Catalogue ManagementCapacity Management

    Key ActivitiesCreate a Service Catalogue with service loads, structures, costs, availability(SLA) and requirementsService Availability Implement Maintenance and Monitoring toolsDefine, Measure, Analyze, Design, Verify (6 Sigma DMADV)Business Continuity Management (BCM)Business Impact Analysis (BIA)Risk assessment

  • ITIL Service Transition

    Key Processes:Service Asset and Configuration ManagementService Validation and Testing Evaluation Release and Deployment Management Change ManagementKnowledge Management

    Key ActivitiesFocus on the vulnerable transition between the Service Design and Operations Phase

    Create Knowledge Management SystemStandardize, Test, Review, Implement - ( PDCA Plan Do Check Act)Create a CMDB / CMS


    CMDB (Configuration Management Database) is the center of the CMS (Configuration Management System)CMS

  • ITIL Service OperationsKey Processes:Event Management Incident ManagementProblem ManagementReques