Taking Care of Business

One Stop Student Service Center

Bearcat Bound Orientation 2012

Agenda

• One Stop Student Services

• Student & Parent access

• Important billing and refund tips

• Payment options

• Parent FAQ

One Stop Student Services

REGISTRATION

STUDENT RECORDS

STUDENT FINANCIAL

AID

STUDENT

ACCOUNTS/BILLING

COLLECTIONS

FERPA

• Family Educational Rights & Privacy Act

– Protects your student’s rights

– Limits student information shared by university

• UConnect email is the primary means of communication to students

– University facilitates the provision of parental access to student records via the student

– UCID number (M #) is used at service offices in place of the social security number

• Suggestion: Save UCID in cell phone

FERPA

• FERPA Record Release Authorization Form

• Students determine what may be released

• Allows us to speak with parent in-person, by phone

or via email.

• Online access to student’s account – One Stop website: www.onestop.uc.edu

– Use the Parent/friend Access and Parent Portal links

• Create passwords and logins

• Access billing, student health insurance, direct deposit &

payment plan info

Stay informed!

Our Website There are four primary

aspects to our website:

The Navigation Bar

Announcements &

Reminders

The Search Box

Calendar/Dates

Understanding Your Bill

Student Health Insurance

• Is billed each term for half-time enrollment (6 cr. hrs)

• The per semester fee is $902 this school year

• Must be waived to exclude charge

• View bill to confirm insurance waiver status

• Deadline to waive is always the 3rd Friday of the term; Fall Semester deadline is Sept. 14.

• Waiver is not automatic; may take 3-4 weeks

• Must waive annually

Student Health Insurance

Estimated Aid

• Is not an actual credit

• Is an acknowledgement of expected aid

• Does not cover unpaid balance

• May indicate a process is not complete

• Check billing statement regularly!

Billing and Aid Refunds

• Bills are only available online

• For a description of the charges, select the “more

detail” link

• Bill e-notices are sent for available term bills to

student’s UC email (UConnect)

• Available web bills should now include room & board

charges if the student’s assignment has been finalized

• Due date: 10 days prior to start of term; August 17th

Fall Semester due date; school starts August 27!

Billing and Aid Refunds

• Loans are posted 10 days prior to start of term

• Aid refunds are processed after the 10-day term start window, once a credit balance is on the student’s account (usually the week

prior to the start of the term)

• Encourage students (and parents) to sign up for direct deposit for faster processing

Late Payment Fees

• Late fees for unpaid balances are charged

on the last day of the month, following the

bill due date, on a monthly basis

• The assessment is a flat $50 fee plus

1.5% interest on the unpaid balance

Example:

Outstanding balance = $1000

Late fee: $50 + $15 = $65

Service Blocks

• Prevent registration or access to official

transcripts and grades

• Listed at the bottom of the bill with related

contact info.

• Blocks are usually due to outstanding

financial obligations, but not always • Ex: Final HS transcripts must be received in order for

aid to post to account

Parent Billing Access

Steps to grant parent/3rd party access

Step 1: Parent Create Your Identity

Step 2: Student Grant Access

Step 3: Parent View Access via Parent Portal

Parents/3rd parties always access online services

that have been granted via the

Parent Portal link

Parent- Creating Identity

Parent – Creating Identity

Parent Portal

Parent Portal

Payment Options

• Online payments

– E-check available free of charge

– Credit card payments online only

• 2.5% non-refundable surcharge;

• Visa is not accepted

• May take 24 hours for payments to post

• In-person payments

– Drop box; receipt can be printed next day online

• Mailed payments; see remittance advice

Payment Plan

• Payment plan through ECSI, Inc.

– Per semester enrollment (no annual option)

– 4 monthly payments; due the 15th day of each month

– Budget posts to bill next day; payments post weekly

– Enrollees can select automatic payment deduction using their checking/savings account or credit card

– $35 application fee to enroll each term

– The deadline to enroll for Fall Semester is Sept. 3rd

– Parents must have Parent Portal access to enroll

Scholarships & External Awards

• Scholarships received as a paper check should be submitted using the Scholarship Check Processing form

• This form is located at our One Stop website under the “Forms” link

• Student needs to sign check if made payable to him/her

• 529 and tuition pre-paid plans – Establish payment arrangements with third party as

early as possible

One Stop Parent FAQ

Contact Us

Website:

www.onestop.uc.edu

In-person:

220 University Pavilion, 2nd floor

Phone:

(513) 556-1000

Email:

onestop@uc.edu

Questions