Taking Care of Business
One Stop Student Service Center
Bearcat Bound Orientation 2012
Agenda
• One Stop Student Services
• Student & Parent access
• Important billing and refund tips
• Payment options
• Parent FAQ
One Stop Student Services
REGISTRATION
STUDENT RECORDS
STUDENT FINANCIAL
AID
STUDENT
ACCOUNTS/BILLING
COLLECTIONS
FERPA
• Family Educational Rights & Privacy Act
– Protects your student’s rights
– Limits student information shared by university
• UConnect email is the primary means of communication to students
– University facilitates the provision of parental access to student records via the student
– UCID number (M #) is used at service offices in place of the social security number
• Suggestion: Save UCID in cell phone
FERPA
• FERPA Record Release Authorization Form
• Students determine what may be released
• Allows us to speak with parent in-person, by phone
or via email.
• Online access to student’s account – One Stop website: www.onestop.uc.edu
– Use the Parent/friend Access and Parent Portal links
• Create passwords and logins
• Access billing, student health insurance, direct deposit &
payment plan info
Stay informed!
Our Website There are four primary
aspects to our website:
The Navigation Bar
Announcements &
Reminders
The Search Box
Calendar/Dates
Understanding Your Bill
Student Health Insurance
• Is billed each term for half-time enrollment (6 cr. hrs)
• The per semester fee is $902 this school year
• Must be waived to exclude charge
• View bill to confirm insurance waiver status
• Deadline to waive is always the 3rd Friday of the term; Fall Semester deadline is Sept. 14.
• Waiver is not automatic; may take 3-4 weeks
• Must waive annually
Student Health Insurance
Estimated Aid
• Is not an actual credit
• Is an acknowledgement of expected aid
• Does not cover unpaid balance
• May indicate a process is not complete
• Check billing statement regularly!
Billing and Aid Refunds
• Bills are only available online
• For a description of the charges, select the “more
detail” link
• Bill e-notices are sent for available term bills to
student’s UC email (UConnect)
• Available web bills should now include room & board
charges if the student’s assignment has been finalized
• Due date: 10 days prior to start of term; August 17th
Fall Semester due date; school starts August 27!
Billing and Aid Refunds
• Loans are posted 10 days prior to start of term
• Aid refunds are processed after the 10-day term start window, once a credit balance is on the student’s account (usually the week
prior to the start of the term)
• Encourage students (and parents) to sign up for direct deposit for faster processing
Late Payment Fees
• Late fees for unpaid balances are charged
on the last day of the month, following the
bill due date, on a monthly basis
• The assessment is a flat $50 fee plus
1.5% interest on the unpaid balance
Example:
Outstanding balance = $1000
Late fee: $50 + $15 = $65
Service Blocks
• Prevent registration or access to official
transcripts and grades
• Listed at the bottom of the bill with related
contact info.
• Blocks are usually due to outstanding
financial obligations, but not always • Ex: Final HS transcripts must be received in order for
aid to post to account
Parent Billing Access
Steps to grant parent/3rd party access
Step 1: Parent Create Your Identity
Step 2: Student Grant Access
Step 3: Parent View Access via Parent Portal
Parents/3rd parties always access online services
that have been granted via the
Parent Portal link
Parent- Creating Identity
Parent – Creating Identity
Parent Portal
Parent Portal
Payment Options
• Online payments
– E-check available free of charge
– Credit card payments online only
• 2.5% non-refundable surcharge;
• Visa is not accepted
• May take 24 hours for payments to post
• In-person payments
– Drop box; receipt can be printed next day online
• Mailed payments; see remittance advice
Payment Plan
• Payment plan through ECSI, Inc.
– Per semester enrollment (no annual option)
– 4 monthly payments; due the 15th day of each month
– Budget posts to bill next day; payments post weekly
– Enrollees can select automatic payment deduction using their checking/savings account or credit card
– $35 application fee to enroll each term
– The deadline to enroll for Fall Semester is Sept. 3rd
– Parents must have Parent Portal access to enroll
Scholarships & External Awards
• Scholarships received as a paper check should be submitted using the Scholarship Check Processing form
• This form is located at our One Stop website under the “Forms” link
• Student needs to sign check if made payable to him/her
• 529 and tuition pre-paid plans – Establish payment arrangements with third party as
early as possible
One Stop Parent FAQ
Contact Us
Website:
www.onestop.uc.edu
In-person:
220 University Pavilion, 2nd floor
Phone:
(513) 556-1000
Email:
Questions
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