SWS Training Mainual V.4

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Education & Experience Center Inc.

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VOLUNT R

Training Manual

February 2014

Version 4.1

Copyright Shy Wolf Sanctuary 2009-2014


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Table of Contents

LEVEL 1 VOLUNTEER ............................................................................................................................ 5

Volunteer Forms ................................................................................................................................ 6

Volunteer Hours of Operation ....................................................................................................... 7

Volunteers Under 18 Years of Age ............................................................................................... 8

Board of Directors Shy Wolf Sanctuary ....................................................................................... 8

Educational Programs ...................................................................................................................... 9

News Media ....................................................................................................................................... 10

Pets ...................................................................................................................................................... 10

Public Relations ............................................................................................................................... 11

Volunteer Levels .............................................................................................................................. 11

Level 0............................................................................................................................................. 12

Level 1 ............................................................................................................................................. 12

Level 2............................................................................................................................................. 12

Level 3............................................................................................................................................. 12Level 4 ............................................................................................................................................. 12

Feeding and Protecting the Little Critters ................................................................................ 15

Sugar Glider .................................................................................................................................. 15

Prairie Dogs ................................................................................................................................... 15

Pen #1 ............................................................................................................................................. 15

Pen #2 ............................................................................................................................................. 15

Pen #3 ............................................................................................................................................. 16

Pen #4 ............................................................................................................................................. 16

The Finicky Foxes .................................................................................................................... 17

Foxes/Coyotes .............................................................................................................................. 17

Bunnies ........................................................................................................................................... 18


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Tortoises ........................................................................................................................................ 18

Location and Supplies for Little Guys ....................................................................................... 19

Special Bowls for Special Critters ............................................................................................... 19

Amaya ............................................................................................................................................. 20

Chocowa ......................................................................................................................................... 20

Cimarron ........................................................................................................................................ 20

Luna ................................................................................................................................................. 20

Tybee ............................................................................................................................................... 20

Yuki ................................................................................................................................................. 20

Cleaning Procedures For Enclosures .......................................................................................... 20

Level 1 Animals ............................................................................................................................ 20

Enclosures ..................................................................................................................................... 21

Using Cleaners .............................................................................................................................. 21

Basic Procedures .............................................................................................................................. 21

Animal Bios ...................................................................................................................................... 23

Take the Level 1 Test .................................................................................................................. 28

LEVEL 2 VOLUNTEER .......................................................................................................................... 29

Level 2 Requirements ..................................................................................................................... 29

Fires ..................................................................................................................................................... 29

Thunder and Lightning Storms ................................................................................................... 30

Gate and Lock Safety ...................................................................................................................... 31

Injured Guests / Volunteers ......................................................................................................... 32

General Safety .................................................................................................................................. 34

Toxic & Hazmat Policy ................................................................................................................... 35

A. Disposal Protocol ................................................................................................................... 35

B. Environmental Impact of Bleach ........................................................................................ 36

Animal Safety ................................................................................................................................... 37

Animal Contact ................................................................................................................................ 37

Safety Guidelines ............................................................................................................................. 38


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Dangerous Animal Escape ............................................................................................................ 40

A. Important Numbers ............................................................................................................... 40

B. Immediate Procedure ............................................................................................................. 40


LEVEL 3 VOLUNTEER .......................................................................................................................... 42


CIMMARON .................................................................................................................................... 43

Stressors ............................................................................................................................................ 43

Identifying Stress ............................................................................................................................ 44

Reducing Stress ................................................................................................................................ 45

Calming Signals................................................................................................................................ 45

Threatening Signals ........................................................................................................................ 47

When Threatened ............................................................................................................................ 48

Collars ................................................................................................................................................ 49

Positions/Techniques ..................................................................................................................... 49

Aggression: Prevention & Correction........................................................................................ 51

References and Recommended Reading ................................................................................... 52


LEVEL 4 VOLUNTEER .......................................................................................................................... 54

In Review ............................................................................................................................................ 54


Level 4 Animals ............................................................................................................................ 54



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LEVEL 1 VOLUNTEER

Welcome to the highly dedicated staff at Shy Wolf Sanctuary. Your assistancein the wide variety of volunteer duties is greatly appreciated. As a volunteer

you will have the satisfaction of knowing that you are a part of an organization

that is dedicated to the animals, their conservation and community awareness.

You will gain valuable knowledge about animals, their behavior and their

habitats.

While we truly appreciate and need the support of our volunteers, it is a

privilege that can and will be revoked if our policies and procedures are not

followed. We will make every effort to continually inform, educate andupdate our volunteers. However, it is each volunteers individual

responsibility to ask if there are any new policies or procedures, especially if

you have been away for a while. We are constantly growing and learning,

which requires our adaptation to changing situations. Of particular concern

are new safety procedures that are being instituted on a continual basis.

Our volunteers are all ages and come from all walks of life. Many of our

volunteers are sent to us while performing community service activities

through DRILL, After Care, County Probation, Universities and Colleges. We

know that happy volunteers make great volunteers and we believe there is

something for everyone here at Shy Wolf Sanctuary. The opportunities as a

volunteer are limited only by the imagination.


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Some of the activities include:

Habitat imagining for the different animals

Cleaning enclosures and changing water tubs

Grooming the coyotes, foxes and some of the wolves

Feeding 4 nights a week for wolves and large cats

Educational Programs with our ambassadors to schools, nursing homes,

etc.

Restocking our brochures at establishments and finding new locations

Building cages and new housing for animals that are in need

Office work, filing, organizing, updating mailing lists from guest books,

etc.

Public Relations work

Assisting with special events and planning fundraisers

Grant writing

Volunteer Forms

Volunteers are required to complete, sign and have notarized the following

forms prior to performing any volunteer work at the SWS. After completion

you may either mail the forms to the SWS or bring them with you the first time

you come to the sanctuary to volunteer.

1) Volunteer Liability Release

2) Emergency and Medical Release

3) Volunteer Code of Conduct


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4) Photo Release

All four forms are required to become a volunteer at the Shy Wolf Sanctuary.

They must be completed in full and be notarized by a Notary Public, noexceptions.

The Volunteer Liability Release form releases the SWS from any liability while

you are on our property or off-site working at an event on behalf of the SWS.

The Emergency and Medical Release form provides us with your personal

information, emergency contact information and any current medical

conditions that we should know about and your last Tetanus shot.

Additionally, you are encouraged to stay current on Tetanus shots which are

generally given every 5-10 years.

The Volunteer Code of Conduct form is your agreement to abide by the SWS

rules for behavior while you are on our property or off-site working at an event

on behalf of the SWS.

The Photo Release form is your agreement to allow us to use any photographs,

videos and news media which may include you, in promoting our programs and

efforts.

All information you provide the SWS is considered confidential and will be

accessed by our Board Members on a Need to Know basis only. No private

or personal information will be disclosed to anyone, other than Law

Enforcement request, without your documented consent.

Volunteer forms can be found on our website at:

http://www.shywolfsanctuary.com/Volunteer.html

Volunteer Hours of Operation

Our hours of operation for volunteers are Monday, Wednesday, Friday,

Saturday, Sunday (we are closed Tuesday and Thursday). Generally, volunteers

can work anytime between 8:30am to about 1:30pm depending on what
http://www.shywolfsanctuary.com/Volunteer.htmlhttp://www.shywolfsanctuary.com/Volunteer.htmlhttp://www.shywolfsanctuary.com/Volunteer.html


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activities we need done and the amount of time you want to spend at the

sanctuary working.

Volunteers Under 18 Years of Age

Minors who wish to volunteer must have signed and notarized release forms

from their parents / guardian. It is the policy of Shy Wolf Sanctuary,

Education and Experience Center, Inc., that all minors MUSTbe accompanied

by a parent or guardian while on the premises.

Board of Directors Shy Wolf Sanctuary

President: Nancy J. Smith

Phone: 239-455-1698 or 239-776-0240

E-mail: [email protected]

Vice President: Deanna Deppen

Phone: 239-290-9867


Treasurer: Shane Biltz

Phone: 216-509-6415


Secretary: Lois Delgrosso

Phone: 917-523-8496

mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Board Members:

Mike Sullivan:

Phone: 239-404-3257


Bill McCollum:

Phone: 239-298-2368


All volunteers are welcome to attend SWS Board Meetings the second Sunday ofthe month at noon. The location will be announced prior to the meeting.

Educational Programs

Our educational programs are varied and require a different set of skills.

Schools and Nursing Homes usually ask us to visit during weekdays,

eliminating a number of our volunteers who work. If you are interested inspeaking, handling some of our ambassador animals, photographing, or just

tagging along to carry the water and suppliesWE COULD DEFINITELY USE

YOUR HELP! Please call Mark Scarola at 239-273-0372 about what events are

coming up. Usually, the first few events will just be observing and assisting. If

you would like to take a more active role, however, we welcome that as well,

since it gives the rest of us a much needed break.

We also do educational programs where we set up tables at Petsmart, Earth

Day, Womens Shelter Pet Walk, etc. This may involve talking about the

animals, taking some animals, and generally schmoozing the public who walkpast.

The last program we have, but the most important, is the guided visit. These

last 1.5-2 hours and can be quite draining when done back to back. Thus,

Nancy truly welcomes any assistance in providing the guided tours. We are
mailto:[email protected]:[email protected]:[email protected]


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striving to make these easier by providing our volunteers with a SWS Resident

Bio summary that gives a very brief synopsis of the animals history and how it

came to be here, as well as a photo. It is our hope that this will make learning

and remembering names and information on all of our residents much easierand more interesting. Still, the best way to learn how to do a tour is to go on

one, then another, then another, thenuntil you are ready to conduct one while

being assisted and observed by one of our more experienced volunteers.

The donations we receive from these tours are truly what supports us and

allows the animals to be fed. As a rule, the more enjoyable and memorable

experience results in the more generous donation.

Please remember to always smile and thank them for taking the time to

learn about our animalswhile donations are appreciated, we long ago

decided to educate everyone and charge no one. The person who does not

donate now may well become a volunteer, mail in a donation, or spread the

word about our wonderful work to others who will decide to support us.

News Media

Deanna Deppen (SWS Vice President) is our media person. If you have a good

idea, let her know. We are always looking for new ways to get the word outabout the sanctuary and to promote the good things we are doing. Remember

that we live on donations and PR is a big part of bringing in the tours.

If the news media confronts or approaches you on an incident or injury that

involves SWS (a guest, volunteer or animal), politely decline to comment and

refer them to a SWS Board Member.

Pets

If you have a question about bringing your pet to the sanctuary, within the

perimeter fence, please ask first. Pets sometimes cause disturbances and stress

for our animals. It is usually very stressful, also, for pets to be in the vicinity of

these strange animals. We prefer you leave your pets at home.


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Public Relations

Our main source of donations is currently through guided tours. We get calls

for these through return visits and public visibility. SWS have recently joinedthe Naples Area Chamber of Commerceand have applied to become a

member of the Concierge Association. Additionally, we are always looking for

new locations to place our brochures, speaking engagements, and publicity in

general.

Any assistance in promoting the sanctuary in a positive and educational format

is appreciated. Some simple ways to accomplish this are: magnetic vehicle

signs (available for purchase), SWS Ask Me About T-Shirts, handing out

brochures wherever you go, keeping brochures readily available, taking the time

to speak to people about SWS and looking for new opportunities.

Additional promotional efforts include dog walks on Third Street, walking

along 5thAvenue during their Summer Events, participating in Earth Day and

other community events. We always welcome new and innovative ideas.

As previously stated, all volunteers must be willing and able to follow all rules

and procedures for your safety and the safety and wellbeing of our precious

residents. Being a part of the pack here at Shy Wolf is an honor. Your

journey begins here.

There are FOUR volunteer levels. Our program is based on knowledge,

experience and training with the animals.

Volunteer Levels

To ensure the safety of everyone at Shy Wolf Sanctuary, two and four-legged,

we have created five different levels of volunteer work. You will need to be

signed off on the knowledge and skills at each level by an approved senior

volunteer prior to working independently at that level. Until such time, you will

be required to work on the BUDDY SYSTEM with a more senior volunteer.


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Level 0: This is where you start and may equate it to pre-school. We will be

introducing you to the animals, policies & procedures, and basic operation of

the Sanctuary. You are to always work with a senior volunteer, unless assigned

a specific task outside of the animal enclosures that does not require directsupervision (e.g., sweeping boardwalks).

Level 1: Beginning level dealing with the small animals and those that are non-

aggressive. You may equate this to when you were in elementary school. At

this level you may work with the prairie dogs, foxes, fennec foxes, and the

gopher tortoises. You may go into Level 2enclosures only when escorted by a

more senior volunteer. Graduating to the next level requires you show a

working knowledge of procedures and retention / understanding of our

policies. Level 1 requirements: Completing 12 volunteer hours and passing

the Level 1 quiz.

Level 2: The scholastic equivalent of middle school or junior high, this level

means you have earned some level of independence, no longer requiring direct

supervision. You can work in Level 3enclosures when accompanied by a more

senior volunteer. To graduate you must demonstrate advanced animal

handling techniques (including having attended our safety workshop), an

understanding of our emergency procedures and the ability to recognize

various signals in the animals behavior. Level 2 requirements: Attending aSafety Class, completing 25 volunteer hours and passing the Level 2 quiz.

Level 3: You have moved on up to SWS high school and can now work

independently with animals in Level 3 enclosures. Knowledge of safety

procedures and further understanding of animal behavior are the main Level 3

requirements:Attending a Safety Class, completing 50 volunteer hours and

passing the Level 3 quiz.

Level 4: This is the graduate school level and can be tricky, as you may be on

this level but not able to interact with all of the animals. Nancy always has final

say in who may meet these animals and when. There are also certain

procedures that need to be followed the first time or two when interacting with

this group. Caution is ALWAYS to be used along with a constant awareness of

their behavior and your surroundings. This particular group of animals can be


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unpredictable and may like you one day then decide to become aggressive the

next.

Level 4 requirements: Attending a Safety Class, completing 100 volunteerhours, successfully interacting with at least one Level 4 animal, and passing

the Level 4 quiz.

Regardless of your current level:

Upon beginning your day, you will need to do the following:

ALWAYS CLOSE THE FRONT ENTRY GATE. If an animal escapes, it is VITAL

to keep it within the confines of the property.

Read the dry erase main boardon the porch to find important daily updates.

This board is very important. Any issues or special needs pertaining to any

animal on the property will be located here. There might be special notices for

you to be aware of or upcoming events that you may want to be involved with.

After you finish reading the board, write your name on the board as having

read it. (Use erasablepens to write on the board)

Just below the big board is a Daily Observationform. Write your name and

start time. Before you leave, sign out and check off which enclosures you havecleaned and note any important observations that need to be passed along

(loose stools, fencing that need to be fixed, etc.)

At the beginning of every month, you will also need to add your name to the

monthly calendardry erase board. This lets Sue and the rest of the staff know

if you plan on being at the sanctuary on any given day. If you cannot come on a

day youve signed up for, let the senior volunteer that works with you know as

soon as possible. If you are scheduled for a weekday, call Sue at: 239-370-3211

or Email at: [email protected]. If you work on the weekend, contactDeanna at: [email protected]. Likewise, if something happens

at the sanctuary that requires Nancy to leave the premises, she will telephone

you if your name is on the board.
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It is not possible for one person to remember when everyone will be there,

even when it is on a weekly basis. This is especially difficult if a family or

animal emergency arisesso PLEASE sign the board or call before coming so

that you dont arrive to a locked gate. We value your time and contributionand want to be able to notify you if we have a schedule change!

You should also have your own individual training sheetin a folder where you

can input your volunteer hours. This training sheet is where your hours will be

tracked for your level and skill requirements. If you are fulfilling school or

community service hours, the training sheet must be signed off on by a staff

member or a senior volunteer. Once you reach a Level 3, continue to keep track

of the hours, but it is not necessary to have a senior volunteer sign off on the

hours.

After you have read the appropriate boards and signed in, youll need to gather

your supplies. You will need a radiofrom the porch. Be sure to test your radio

before you begin your day. You should also have your colored wristband on.

All Level 1 volunteers must wear a YELLOW wristband.


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Feeding and Protecting the Little CrittersLatest Revision February 2, 2014

Sugar Gliderlocated in the living room. For daily care, keep the water bottlefull. There is also a shelf for the dishes. Hard food will be found in thetreasure chest by the sliding glass door, and fruit and baby food, located in thekitchen, can be added in a separate bowl. Note: Nancy and/or Kent normallytake care of the feeding.

Prairie Dogs- there are now 4 pens. For daily care, keep water bottles full. Itwas discovered that too many peanuts are not good for them, so only use themas a bribe. They are available in the garage. They love corn on the cob, and willeat greens, such as broccoli or green beans (whatever is available and crunchy),

carrots cut in halves/thirds, cauliflower pieces, ear of corn, per prairie dog, ifavailable, and small pieces of fruit like apples. Prairie Dog food, (with optionalbird seed or oats mixed in) is available in the garage/treasure chest in thekitchen, and Fresh Hay, from the trash cans just inside the main gate, acrossfrom Inoli. There are Hay Cubes available in the treasure chest in the kitchen,for times when the Fresh Hay runs out. 2-3 Hay Cubes per prairie dog.

Make sure the roof of each pen is down, and covered with a tarp, if applicable,especially if rain is expected, to avoid their hay getting wet. Nancy cleans outthe hay on a regular basis.

Pen #1 On the porch Miss Nellie Olson who is from Sarasota, via the prairie,is the sweetest little girl since Louise departed. There is a spare pen nextto hers, where she can be placed while you clean out her cage. She is veryfidgety, but she does not bite, and only wants to be held. Clean out herfood dish, change her water bottle, and her little poop water bucket, andmove her back to her pen.

Pen #2 - located between Jewels pen, and the coyotes. Ernie & Roberta (Bertie)watch your backErnie can and may bite if you pick him up, but you get

about 10 seconds of clicking as a warning. Note: This has been lesscommon since his neutering. (However Roberta is now rooming withhim, and its possible that he may become protective of her)

You should be able to clean out the shelf on the bottom left side andreplace it with fresh food without any escaping. It helps to throw in acouple of peanuts to keep them busy. Just stay alert when you have the


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cage door open. Make sure that all the fissures around the door arecleared of food, so that the lock comes down completely. Roberta didescape once through the door, and was found in the field next door.Nancy decided that Ernie was not thriving, and cut off his corn supply.Load them up with other veggies, fruits, some peanuts, and prairie dogfood.

Pen #3located across from Ernie & Roberta, and attached to the finicky foxpen. This pen was enhanced by Kent with a guillotine door to containLink, who has been found to be extremely aggressive. He clicks andthreatens, although he has been better in this pen. His food table is onthe left, and his nesting area is one the right. Get him on the right side ofthe door, and drop the guillotine by holding the square pulley on the roofof the pen and pulling out the lynch pin (a long bolt)on the side of the

pen, dropping it quickly, but not on top of him. You can then clean offthe table and replenish it with food, without worrying about his attackingyou. Getting the door back in a safe open position is a bit tricky. Take thesquare pulley and lift the guillotine, which will open the door. Link willlikely run in there to feed. Drop the gate just slightly, until you seedaylight through the lower round hole on the side. Push the lynch pin inuntil you feel it engage the catch inside the door. Hold the pulley until itis safe to let go, with the door remaining open. Ask Kent for help if thedoor keeps dropping, or gets stuck. There is a little skunk that keepsfilling in the gap above the door with hay and food. Link will be on thetable eating, so you will likely not drop the door on him.

Pen #4-next to Dickens and Milo home to Lily and Baby Girl. There are twohamster wheels, installed on the right side of the pen, and this keepsboth girls fairly busy. The most vulnerable security risk is the small halfdoor on the bottom left of the cage.This is where the food table is. Thegirls can be bribed with a peanut or two, and while they are standingthere chewing, you can open the door, clean out the table, and replenishit with food. Just make sure that the latch gets pushed all the way downand locks the door in place, to make sure that they do not escape.

IF AN ESCAPE OCCURS: alert other volunteers, attempt to block theescapee(s) into a controlled area (away from the front gate, the porchunder the house, and the perimeter fence with the big holes), cover thecat door in the front gate and use a towel to throw over the prairie dogprior to picking him/her up. This will protect you from a bite. There arealso two BIG GLOVES on top of Links cage. Other volunteers will need toassist in this round-up. NOTE: It would be a good idea to always have


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a towel readily available when working with the small animals.Prevention is preferable but planning for the worst case scenario isgood as well!

The Finicky Foxesthere are only 2 of them now since Joey (RIP) passedaway. Daily Care. Fresh water in a bowl. A separate bowl for each withsmall pieces of fruit like apples and clementine oranges, some veggieslike broccoli, green beans, cauliflower, or carrots, a handful of dry catfood, some wet cat food, and meal worms for Rajah and Phoenix.

The new finicky foxes are sharing Joeys old digs. Rajah is the shyer ofthe two and has a little black spot just above her nose. Phoenix hangs outon the ledge above the door where Joey used to sleep. You can get the

door open to change the water, food, and clean the table, but Phoenix willcome up to you to check things out, so BE CAREFULwhen the door is notlatched. They have been getting two separate food bowls one on thetable behind the door, and one down a ways inside the pen, becausePhoenix was eating out of both bowls, and Rajah wasnt getting anything.During the hot weather, you probably want to place the food bowls in atray of water to keep the ants from attacking the food. If you need to getinside the pen, get someone to distract them with peanuts or aclementine orange. Feeding, and cleaning up after these guys is normallydone by Nancy, but Lia has taken them on as her pet project. Beprepared to help in Nancys absence.

Foxes/CoyotesGet fed on the same schedule as the wolves. See below forspecifics.

Inoli is near the main gate, across from Lily and Baby Girl, and Milo isbunking with Dickens, who needs to be close to his air conditionedhouse. There are now 5 coyotes, 2 of which are housed in an expanded 3part structure where the bunnies and Inoli used to reside. There are threeguillotine doors which enable you to separate the sections, and this hasbecome necessary because Captain Morgan is very food aggressive.Miwok and he are getting along, but not if there is food involved. Use the

guillotine doors to isolate the captain to clean and feed. Between the twoof them, there are three water buckets, two foot baths, and a water fall. Aheavy cleaning is recommended regularly to keep down the odor thatcoyotes seem to emit.


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Miss Girly and Yutu are on the north side of the regular pen that housesBaya between the isolation pen and Tybee and Dreamer. They share thepaver area and the dirt front area where Promise and Chief used to live.There are two water buckets and a foot bath. A heavy cleaning isrecommended regularly because Coyotes tend to be rather messy andstinky.

The three foxes (Dickens, Inoli, Milo) chicken is served raw - cut uppieces, with bones smashed/large ones removed, and divided into 4ths.All the bowls also get some small beef pieces, veggies such as broccoli,butter nut squash, sweet potato, snow peas, green beans, and fruit suchas apples, grapes and blueberries, (cut in ), star fruit, kiwi, bananas, anda dollop of cottage cheese. Check their water buckets/bowls. Crabmeat/small bits of salmon etc., is also very welcome, in lieu of beef,

especially by Inoli, the crab eating fox. Cut it all very small to enable thefoxes to eat it more easily

Inolis bowl goes on a towel, spread out near his water bowl because hesbeen having trouble with his back leg. He also likes to lay out on thetowel, outside of his little house.

Dickens bowl goes inside of his little house and Milos can also go in thehouse if its rainingor on the bench beside the house. What frequentlyhappens at feeding time is that Milo jumps into Dickenshouse and eatsfrom his bowl. We think that a separate house for Milo is in order so that

he can dine in his own space.

The Coyotes get cut pieces of chicken and small pieces of beef, about 4-5each per coyote. We experimented with fruit and veggies, but they needto be cut so small that they stick to the chicken and beef. Otherwise,you end up with a nasty, smelly liquid mush in the bottom of the tub. Itsthe same food as the foxes, but more of it, and bigger pieces. The chickendoes not have to be smashed, but cut pieces are easier for them to digest.

All the pens have a lockout area and a main door. Do not enter the main

doors without first securing the lockout areas.

Bunnies No More, but not forgotten!

Tortoises - Daily Care. They have two water stations a two square oneand a round one. You have to plant their lettuce within their pen for


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them to eat it. Romaine, Red leaf, and Green leaf work the best.Cauliflower and Broccoli stocks, also work. They also need a flat plate ofveggiesand fruit like carrots, broccoli or broccoli slaw, cabbage, or kale,but it must be cut up very small. Their favorite meal is a couple of ears ofcorn, with the corn cut off the stock, and flat on the plate, surrounded bysmall pieces of melon. They also love grapes. There is also tortoise foodin the garage, (but they dont seem to like it) It looks like dog food.

The veggie and fruit selection is pretty much dependent on what Nancyhas on hand.

Be prepared to substitute.

Location and Supplies for Little Guys

Peanuts, Prairie Dog Food, Bird Seed, Tortoise food small garbage cans in theback of garage.

Fresh Hay garbage cans by main gate, across from Inoli. there are two typesof hay the one with alfalfa is for eating and the other one is for bedding,primarily.

Veggies& Fruit/Cottage Cheese check the refrigerators out on the porch first,and/or the fridge in the kitchen.

Dry Cat Food office, (or you can raid one of the cat bowls) in the kitchen,garage, or the porch

Hay Cubes, Insectivore, Sugar Glider food, oats and meal worms are in thetreasure chest in the kitchen by the sliding glass door

Chicken/Beef will be prepared in the kitchen on feeding days. Fish (Tilapia,Salmon, Crab, Mussels) are often overlooked but are also good for the foxes and

the wolves as a different protein than the normal chicken & beef. It thawsquickly and is located in the freezer in the house or one of the garage freezers.

Special Bowls for Special Critters


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Because many of the residents are aging and have special needs, here is a list ofparticular food preferences for our very special friends.

Amayagets cut up chicken, beef cubes, and cottage cheese with a little fruit,in a bowl. (She does not like veggies)

Chocowa- needs to have soft food which is easy to digest, and he getsmedicine.

Cimarron- he can easily eat 5-6 big pieces of chicken and small cubes (notstrips) of beef.

Creehe has recently changed his feeding preferences in favor of cooked,boneless chicken, with some cottage cheese or shredded cheese on top. He can

easily be fed by hand or in a bowl. Precious has been burying her food

Lunaprefers small chicken pieces without a lot of bones. She will accept beef,but only to keep Lucky from getting it. Also make sure that Jewels is separatedfrom Lucky & Luna during feeding time, or Jewels will take ALL the food.

Seth/Mr. T needs to be fed in the lockout behind his enclosure, or he wontget anything to eat because Jewels will take it all.

Tybeehad some teeth issues, so he gets small, cut pieces of chicken and beef,which he can be fed through the fence, or in a bowl, but he must be separated

from Dreamer during feeding, and watch for uneaten food on either side of thepen before lifting the guillotine door.

Yukieats better when fed in the lockout, for his own protection from Bella,who eats her meal through the gate. But you then have to get him to leave thelockout.

Medications are located in the kitchen.

Cleaning Procedures For Enclosures

Level 1 Animals


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Enclosures: Tools to get: radio, rake, shovel, scrub brush, poop bucket,

pooper scooper, and a clean 5-gallon bucket for carrying your cleaning

supplies.

Using Cleaners: Make sure that any cleaner or bleach bottle does NOT go

inside the enclosure unless you are standing guard over it. Mix your solution

outside. Pour the cleaning mixture into the tub then place it outside the

enclosure. Then, while emptying the tub, spread the water around the

enclosures and along the pathways. This is the most effective and efficient use

of time and product. We are no longer using ODO-KILL. A mixture of Dawn &

water is now used for cleaning, and a separate deodorizer is used for odors. Be

certain NOT to mix chemicals.

Basic Procedures:

1. Get the hose and put it through the fencing (must be turned on at the bottom

safety valve). Some hoses require 2 or more valves to turn it on. If you turn the

hose on in 3 places, please turn it off in 3 places.

2. Open the door inward to place all tools inside lockout, watching all the time

to make sure animals do not escape their enclosure.

3. Always scrub the chairs and benches first. We want them to dry before the

visits begin.

4. Scrub the drinking bucket inside and out with the scrub brushusing the

pre-mixed solution from your clean 5-gallon bucket.

5. Rinse thoroughly and refill with fresh water.

6. Scrub and rinse any feeding tables thoroughly.

7. Pour a small amount of the cleaning solution in the foot tub. Remove all

water in the tub by dumping it along the fence line, near a tree or by using thewater to wet down the dry dirt in the pen. This process recycles the water and

keeps the smell of urine at bay. Scrub and rinse thoroughly, making sure there

is no green algae left on sides of tub, adding fresh water. If you cannot get the

green off the sides you will need to use bleach instead of the Dawn/water

solution.


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9. While the water is filling the tub, rake all poop and debris, putting it in the

poop bucket and filling in holes. Use care to leave as much sand as possible,

removing only the poop.

10. Look for and bury any anti-dig fencing that has worked its way to the

surface. Cut, bend or repair any fencing issues as soon as spotted so the

animals dont rip nails or cut pads on them.

11. Remove all tools and make sure that no hose or tools have been left in the

pen. Wolves love hoses!

12. Make sure you rinse everything thoroughly, including the gate, chairs, and

benches.

13. Before leaving the enclosure, make sure you are leaving NOTHING behind.LOCK THE ENCLOSUREwith the padlock.

14. Roll up the hose you were using, rinse it off, and then make sure you TURN

IT OFF in however many places you turned it on.

15. When done return all tools & buckets (after rinsing them off), dump poop

bucket into the smaller garbage can by Kents shed. DO NOT OVER FILL THE

GARBAGE CAN! It can get too heavy to lift into the bigger street can if too full.

Fill them halfway and then start a new bag. New/clean garbage bags are in

Kents blue shed.


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Animal Bios

JEWELS (Level 2) - Jewels is very cautious of people. No one yet has been able

to pet her. Because she is in such a small enclosure, you must be careful not to

stress her out too much. An example would be 2 people working in the

enclosure and not letting her have a place to run or get away from you. She

shows interest in coming up to people but will take time and patience to earn

her trust. If cornered she may be a fear biter.

CHIEF / AMAYA (Both Level 2) Chief is one of our adoptable animals. Chief

is a bit skittish of new people at first, especially men. Once he knows you, he

loves you. Chief will follow you around when you clean, so always tell him hes

the best helper of them all.

Amaya (also adoptable) has been here for a very, very long time. She is a

wonderful girl and wants as much attention as she can get. She would be best

suited to a home with no other animals.

CHATIMA / LAKOTA ( Level 3/2) These two are very friendly. Chatima

should come to you for petting and to see if you have anything to steal.

Beware, Chatty is our biggest thief.

Lakota is one of our newest residents and as of this writing he is very skittish at

first. But he wants to be petted and loves to give kisses!

MARAYA / MISUN (Level 2/3)these are two of the four pups we took in a

few years ago. These two are very friendly once they know you. Maraya is on

the submissive side whereas Misun is a bit more cautious. Misun can play very

rough, which is why this enclosure is a level 3.

WAYA (Level 4) If you are not absolutely sure regarding Waya, he needs to be

locked in the larger area while you clean the smaller area. Let someone else dothe larger area. Almost everyone must be extremely careful when dealing with

Waya. He will let you pet him, sit with him, brush him and turn right around

and bite you when you get up or leave the enclosure. Sometimes he warns

(when petting or brushing) or, if ignored will bite. Other times it is as you make

your exit (crawling out of the palmettos or leaving the gate with full hands). It


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is highly recommended that you work in his enclosure with another volunteer.

Do not work alone!

Be aware at all times where he is and do not EVER turn your back on him.Most of the time, Waya does not exhibit signs that he is agitated and is veryquick when he comes at you. We have volunteers that have worked in hisenclosure for months or years with no incident, but the day comes when hedecides to bite. You never know when that day will beit could be today,tomorrow, next month, or never. When you leave the enclosure, do not turn

your back and always have the rake in your hand. Waya lives with Lobo andFour Socks.

LOBO and FOUR SOCKS ( Both Level 2) - Lobo and Four Socks will be the firstto warm up to you. Lobo is the Alpha and Four Socks is the Beta. This group of

animals can pack up and can redirect aggression aimed at an animalwalking down the hallway towards each other and possibly towards anyonein the enclosure. All animals in this group join in this behavior! For thisreason, anyone walking an animal down the hallway should forewarn everyoneon the property that they are about to do this so that individuals in this enclosurecan move to another side or lockout and separate themselves from this groupduring that time. It is entirely possible they could turn towards someone insidetheir space out of frustration. They have and will turn on each other so doNOT think they wouldnt do it to you. Take appropriate precautions!

KODA, MIA AND SAIA (Mia and Saia Level 2). Koda (Level 3)was tied to atree for most of his early life. He used to demonstrate aggressiveness when

children came near. Koda is the only animal that has gone from a Level 4 to a

Level 3. Koda talks a lot, so a little growling is normal but if he starts

jumping and growling harshly, do not try to enter his enclosure. He is also

known to take possession of things you might bring into the enclosure like the

pooper scooper or rake. Nancy has been telling him my tool and he will

generally cease his efforts. If he has these things, do not try to take them away

from him. Leave the enclosure and come back later, after he gets bored with

them you can put them away. Some volunteers have noted he is particularly

fond of RED rakes so you might wish to use a gray or black one. Koda lives

with Mia, who is a very cautious and gentle girl and Saia, who loves lots of

attention. He will get between you and her for attention. He likes his back and

hips scratched.


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MIA Mia is very shy. It depends on her as to whether she will warm up to

you or not. If she does, youll find a very gentle and loving animal. She loves to

rub against you and mess up your hair.

YUKI (Level 4) and BELLA (Level 2)Yuki is extremely big and strong and

probably the most dangerous of all the animals. This is because he can switch

from being loving and affectionate to a mean, aggressive and threatening

animal in a second. We dont know all his triggers, so you have to pay attention

at all times. Try to work in pairs and carry an air horn at all times. Yuki loves

to be the center of attention and demands to be petted. If you are lucky

enough to have Bella get near you, he will get between you and her for

attention. He loves to run and chase Bella around. Yuki has a few quirks. Hewill not let a man enter his enclosure while any female volunteers are with him.

He seems to protect all women. If you are male, DO NOT ATTEMPT TO ENTER

THE ENCLOSUREwhile any females are in there. Yuki is another animal that

you never say NO to. If you try to dominate him in any way, he can become

very angry and you can be in trouble before you know it. He will play with toys,

but do not play any rough games like tug-o-war or tag. This can get him too

excited and out of control. Try to be as gentle as possible with him.

We have some volunteers that have been able to work in his enclosure for

months, then one day Yuki will decide that he doesnt want them in thereanymore. If he starts to growl just slowly walk away from him. Sometimes you

just dont have any idea why he suddenly gets mad. If he jumps on you, USE

YOUR AIRHORN, and just turn, do not push him offbut NEVER TURN YOUR

BACK ON HIMif he has acted at all threatening. Back away along the fence line

and exit the enclosure CALMLY without looking him directly in the eyes. Yuki

can be locked down in the guillotine lockout for cleaning the enclosure or

visiting with Bella. You will have to make sure there is water in the lockout if it

is for a longer time and a special key is required to enter the other gate (see

Nancy or Deanna). There is no reason to NOT clean this enclosure!

BELLA Bella came in as a stray from Animal Control in another county. We

are unsure what exactly happened to her, but whatever it was it affected her

greatly. Its taken years to get her where she is now. If you are lucky enough to


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have her get near, you will be able to pet her under the chin usually over Yukis

body. Hes always standing between for more attention. At this writing, she

has just started to get very excited when the people she knows come in. She

has started to jump and kiss you at the same time. The only problem is,sometimes she has her mouth open and her teeth can get you, so be careful if

you are bending down. The jumping is a brand new behavior and one we

thought wed never see. Lean down so she can give kisses without jumping, or

turn away, but this is not a behavior that should be encouraged in any of the

animals. Bella is highly food aggressive and does attack Yuki at feeding time.

Treats are not encouraged for this reason and definitely should never be taken

into ANY of the enclosures.

TIBERIUS (Level 4) He is probably our most dangerous animal. As of this

writing only 4 people are able to interact with him. He can get extremely

possessive of food, toys, rakes and buckets. He is aggressive towards children.

TIEN and INDY (Both Level 2) Tien is very gentle and loving, and you should

have no trouble with him. On occasion he will attempt to jump on volunteers

he knows and again, this behavior should be discouraged. Indy is shy and takes

a while to warm up to you.

COOSA (Level 2) - Coosa is extremely shy. At this writing, only three people

can pet or touch him. He is very nervous when anyone is in this enclosure, so

make sure you give him a place to run and hide. Coosa has been known to fear

bite but is showing more affection to certain people since being placed in this

family group.

NAMID (Level 4)Namid is the only sister of the four pups that has made it to

level 4 already. Even as a puppy it was hard to tell whether she wanted you to

pet her or not. She will try to intimidate new volunteers. She is unpredictable

and should be handled with caution.


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CHOCOWA and JULIE (Both Level 2) - Chocowa is usually fine with everyone.

When he gets to know you, he might jump on you. Again, either turn around or

gently put your hand on his chest and guide him to the ground. Just give him

lots of attention until he walks away.

Julie came from an abusive background with men. We did not let any men into

her enclosure for the first few years she was here. Julie got so nervous one day

that she jumped the 10 ft. fence because a man had entered her enclosure to

get her food dish. She gets extremely nervous with any new volunteers, male or

female, but especially men. All new volunteers entering this enclosure must be

quiet and gentle. It is imperative, as with any nervous animals, that you give

her space to run, pace or hide. Do not go in with other volunteers that Julie is

nervous around. If you want to work with someone make sure it is another

volunteer that Julie is comfortable with. We have female volunteers that havebeen with us for years that she still has not warmed up to and it hasnt been for

their lack of trying. If you are lucky enough to have Julie come near, Chocowa

will try to get between you and occasionally a spat occurs. These are usually

harmless but they sound terrifying.

DANCER and VIGGO (Both Level 2) Dancer is a favorite of many volunteers.

She is very loving and likes to rub against you to get as close as she can. Viggo

is just a very nice animal that likes attention too. Dancer can push Viggo out ofthe way to get as much attention as she can so try to give each equal attention.

CREE and PRECIOUS LADY (Both Level 2) Cree comes from very neglectful

and abusive background and it will take time and patience just sitting in his

space to win his affection. Even the most trusted individuals cannot get SWAT

on Preciousears most of the time, so utilize the Marigold Spray for flies (on

them from a distance or on objects in the enclosure for scent rubbing) and

dryer sheets (they love to scent roll and this will help for a while to keep bugs

away from their ears).

GIRLY (CoyoteLevel 4) - Girly likes to bite womens calves as they leave the

enclosure. She is very quick and will nab you if you are not careful. Girly and

Yutu are on the north side of the regular pen that houses Baya between the

isolation pen and Tybee and Dreamer. You can always lock her in the section


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you are not working in. Do not ever turn your back on her. She can bite

through boots and she can really get you if you are not careful.

YUTU and BAYA (Both Level 4)- Are brothers who have become very skittishof everything they are not familiar with. They will fear bite, especially if you get

too close. It is best to close all 3 animals down to clean.

MIWOK (Level 2/4)This is probably the only level 4 enclosure that most

people can walk in. Miwok hides either on the shelf or in the house in the

center enclosure. If you attempt to pet him he will bite you!.

Take the Level 1 Test Here:

http://www.proprofs.com/quiz-school/story.php?title=sws-level-1-volunteer
http://www.proprofs.com/quiz-school/story.php?title=sws-level-1-volunteerhttp://www.proprofs.com/quiz-school/story.php?title=sws-level-1-volunteerhttp://www.proprofs.com/quiz-school/story.php?title=sws-level-1-volunteer


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LEVEL 2 VOLUNTEER

Congratulations! Youve reached Level 2. You should now have a GREEN

wristband.

Level 2 Requirements: Attend a safety Class, complete 25 volunteer hours,

and pass the Level 2 quiz.

While you are on the property, it is important you know what to do in an

emergency situation.

Fires

For the safety of the animals and plants there is absolutely NO SMOKINGon

sanctuary grounds. A fire anywhere near the sanctuary presents an emergency

situation. We are in the Golden Gate Fire District and the phone number to call

for help is 911. There is a fire extinguisher located on the blue shed by Chief

and Amayas, a second next to the tortoises, and a third in the back next to

Chocowa

In the event of a fire:

Use your radio to call for assistance


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Evacuate the premise of all non-volunteers and children (they should go

to the front and stay clear of any arriving fire engines

If you are the one near the SWS phone (or a cell phone) dial 911 and

advise them the fire is located at: 1161 27th Street SW, Naples.

Remember, if you are using a cell phone the address will not

automatically display for the emergency operator. You need to commit

our address and phone number to memory even though the name is in

CAD

Someone needs to go meet the emergency personnel and direct them to

the closest route in (probably the side gate through the neighbors

property).

If it is a small brush or paper fire, it may be extinguished with either the

garden hose or the fire extinguisher (preferred method).

If using the fire extinguisher, remember PASS (Pull the pin, Aim the hose,

Squeeze the trigger, Sweep the base of the fire)

If the fire is too large to extinguish, try to contain it and keep it away

from the animals. Remember that most of the animals cannot be easily

evacuated and would be in a panicked state as well.

If the fire is growing too large, evacuate yourself and let the professionalshandle the situation

Thunder and Lightning Storms

Living in southwest Florida means lots of wonderful weather; however, we are

inclined to get the occasional thunder and lightning storm. These storms can be

more frequent during the summer months or wet season. It is not the rain

that poses a danger, but the lightning. Southwest Florida is the lightning capitalof the United States. In the event of a storm, which includes lightning, the

sanctuary is cleared of guests. Please ask the guests to move to the covered

porch. Lightning can strike guests walking or under trees. The lightning and

wind can also cause tree limbs to fall so it is essential that all guests move to

the approved area during such a storm. The good news is that the storms


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usually pass rather quickly and allow guests to resume their sanctuary visit

after a brief wait.

Remember that the enclosures are chain link and 10 feet tall, thus very goodconductors. If lightning hits one of the enclosures it could travel through the

fence line or even bounce from one to another, increasing the danger to

anyone nearby. Once the storm has safely passed, volunteers should check

the premise to ensure that no fires were started or damage done by the

storm.

Gate and Lock Safety

All gates shall be closed and some locked on sanctuary grounds at ALLTIMES. Although it may seem tiresome to close and /or lock a gate that you

may pass through several times, it is vital to sanctuary safety. The gates are a

means of preventing guests and unauthorized persons (including new

volunteers not cleared to work with those animals) from accessing an area that

could be dangerous to them. Closed and locked gates also act as a barrier

between people and animals in the unlikely event of an animal escape. If you

have even the most remote doubt in your mind that you may have left a gate

either open or unlocked, stop what you are doing and go back and ensure the

gate is closed and / or locked. An unlocked cage gate or door is the mostcommon cause of animal escapes and animal related accidents and is 100%

preventable!

While most of our enclosures have lockouts, that is not a guarantee that an

animal will not escape. If an escape happens, you can be assured that it is the

human element, errors occur especially when in a hurry. When working in the

enclosures, you need to remember the following common sense guidelines:

1. Always close all latches on every gate (if it has two latches, use them

both);

2. Open gates inwards, whenever possible, as this is an additional barrier to

escape. Some enclosures do not permit this and special caution should be

used;


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3. If working with another volunteer or guiding guests into or out of an

enclosure, be aware of what they are doing and do not open both gates to

lockouts at the same time while entering or exiting;

4. Lock every enclosure after exiting, without exception. This may seem

inconvenient, especially if you are just running to get a brush or fly

spray, butit is essential. Too many times something comes up or we get

distracted and do not get back to what we were doing for quite a while.

Thus, if you are leaving sight of that enclosure, you MUST re-lock it.

If you see another volunteer not following Safety Procedures, gently remind

them that they should do so. If you see it more than once, you have an

obligation to the animals and your peers to report this lapse to a Member Of

the Board (BOD). As Board Members, we realize we are human and can haveour own lapses. We expect to be reminded of them as well. There is no

need to embarrass someone in front of other volunteers or guests. Severe or

ongoing lapses will result in the BOD reviewing that volunteers status.

Please remember that it is a privilege to work with the animals of SWS, not a

right, and our actions or inactions could have dire consequences.

SWS is taking safety of the animals, volunteers, and guests very seriously

and we expect the same level of commitment from each and every volunteer!

Injured Guests / Volunteers

If anyone is seriously injured while on the property, do the following:

Call for help on your 2-way radio

Have someone call 911 or do it yourself (address: 1161 27th Street SW,

Naples)

Stabilize the injured person (i.e., do not move them unless necessary)

DO NOTleave an injured / unconscious person alone in an enclosure (if

you cannot move the person - is it possible to relocate the animals

temporarily?)


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Control any bleeding with direct pressure

Assess for breathing (if you have 911 on the phone they will talk you

through the basic first aid steps for airway, CPR and serious bleeding)

Have someone go out front to direct emergency personnel onto the

property (sheriffs deputies, fire rescue and EMS will all be coming) to the

appropriate location

There is an AED (Automated External Defibrillator) located at the blue (Kents)

shed. This is a defibrillator that will walk you through the rescue steps and

CPR.

All volunteers should have their Tetanus shots current. Guidelines suggest

getting one every five to ten years.

For minor injuries, the First-Aid kits are located on the back porch (white

cabinet), the blue shed, and in the tool shed by Chocowasand Julies enclosure.

If you are not qualified or able to render basic first aid, please contact someone

else.

Report all injuries to management and complete the appropriate AccidentReport form (blank copies will be in the Volunteer Box on the back porch or in

the office).

No matter how small the injury may seem, it has the potential for developing

into something more serious (e.g., a scratch that becomes infected). Also, if you

have a near-miss or almost get injured, this should be reported. These

incidents can make us aware of a potentially serious problem or liability.

Chances are that if it has happened one time, it can or will occur again.

Reporting an incident may bring a needed repair to our attention.


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Children are to be accompanied by an adult throughout their sanctuary visit.

There are times when children will get separated from their adult companion. If

this should happen, escort the child back to their group and politely remind the

parent / guardian to please keep the child close to them for safety purposes.

Groups of children require a minimum of one chaperone per 3 children and are

not allowed into the enclosures. Some animals may be brought out for the

children to interact with and enjoy.

Under no circumstancewill small children be escorted into any enclosures.Small children, especially those under five years of age, are the perfect prey

size for these larger animals. Animals act differently in their territory than out

of it and some will be fine with children on outings, but not as guests. Adults

in their group may wish to take turns visiting those animals we deem sociable

as long as there are enough adults outside the enclosure to continue

supervising the children.

General Safety

There are some basic safety considerations:

Please ask guests to stay on the walkways

NEVER leave guests or other volunteers unattended in an enclosure to

answer a phone or the gate (or for any other reason)

NO running or horseplay will be toleratedPERIOD!

Walkways should be kept clear of obstacles (including shovels, wheel

barrows, hoses, buckets, plants, and other debris such as pointed

branches & fronds)


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All tools and utensils used will be returned to their appropriate location

when work is completed and will not be left for the animals to steal or

chew on

Tools and utensils will be cleaned with bleach-water prior to being

replaced

If you open a gate, close it immediately behind you

Put the padlocks through the latches, even when not locking the

enclosure, as this keeps the animals from accidentally opening the

gates

Never go into a new enclosure (new to you) without appropriate approval

and escort

Always remember that, though born in captivity, part of these animals

are and will always remain instinctive. Learning their personality and

how to read their body language will make predicting their behavior

much easier.

Toxic & Hazmat Policy

A. Disposal Protocol:

1. Appropriate protective equipment will be utilized in the handling of all

toxic / hazardous materials. This should include eye, face and extremity

protection, respirators, and protective shields & clothing.

2. In the event of accidental exposure, the victim shall receive immediate

first aid on the premise appropriate for the hazmat.

3. Transport to an appropriate facility for further evaluation and care

i. will be provided by Shy Wolf SanctuaryPresident or Board

Member


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ii. (if safe to do so) or by the Collier County Emergency Medical

System.

4. All such materials will be disposed of by:

Waste management of Collier County 1-800-866-6088

B.F.I. 1-941-415-0777

B. Environmental Impact of Bleach:

The SWSincorporates household bleach (sodium hypochlorite) as a once-a-week

disinfectant in its animal enclosure cleaning. The ratio of bleach to water is at

or below recommended levels of 1:10 for porous surfaces and 1:100 for non-porous surfaces. As indicated by Clorox, in agreement with other sources, the

components of bleach begin to break down as they react with soils resulting

mainly in salt and water. Any remaining bleach is completely deactivated in

septic systems through biodegradation. Citing an EPA study (the U.S.

Environmental Protection Agency. (1991). R.E.D. Facts: Sodium and calcium

hypochlorite salts. EPA-738-F-91-108. Washington, DC: U.S. Environmental

Protection Agency) the National Antimicrobial Information Network stated,

"The US EPA has decided after reviewing all environmental fate and ecological

data, that the currently registered uses of the hypochloriteswill not result inunreasonable adverse effects to the environment." For the safety of our

officers, volunteers, and animals, thorough rinsing is applied between the

application of any cleaning agent prior to or after bleach. The SWS

acknowledges bleach can be dangerous if misused and should never be mixed

with ammonia as the reaction produces toxic fumes that are readily inhaled.

The SWS also understands some studies indicate reason for environmental

concern if used in excessive amounts, but the amount in use within the

Sanctuary falls below the levels indicated. At this time, the SWS sees the fast-

acting and wide-ranging disinfecting nature of bleach in concert with othercleaning agents and procedures as a critical component in the long-term health

of the resident animals.


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Animal Safety

While volunteering in the sanctuary you play a very important part in keeping

the animals safe. If you see items in the enclosure that you think are not safe,remove it, repair it, or immediately bring this to the attention of management.

If you see someone throwing rocks or anything at the animals to get their

attention, immediately tell them to stop and inform management. Any change

in animal behavior, appearance or bodily function (eating habits, blood in stool,

or bleeding / injury) needs to be immediately reported to Nancy, Sue, Lois or

Mark.

Animal Contact

We are different from most all other sanctuaries. We encourage the contact

between animals and people. Some of the animals will not tolerate it, but most

do. We feel this is an enrichment program for the animals and people. Please

feel excited to talk, brush, play, walk and just be with the animals.

Be aware that animals have mood changes and this may occur on a daily basis,

even moment to moment. If you experience a negative mood swing from one of

the animals, it needs to be communicated immediately to all volunteers.

Additionally, the Do Not Enter Enclosure or Bad Hair Day signs (located in

the Volunteer Box on the back porch) need to be placed on that enclosure to

warn other volunteers that they are having a bad day. If you need to go into an

enclosure bearing one of these signs, you should do so only with all protective

equipment (radios, air horn, & a barrier such as rake or shovel) and another

volunteer of equal or greater experience.

NOTE: Use the buddy system but do NOT overwhelm the animal by having

too many volunteers in an enclosure. Two should be enough to handle most

situations.

While working with the animals you will learn that they all have their individual

personalities, just as we do. They have likes and dislikes, fears, pain, and even

buttons that can be pushed. If you are not very adept at reading animal

behavior and body languageyou mustwork with one of our more experienced


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volunteers nearby. Even the friendliest animals have people that they dont like

or just bad hair days and we do not want you caught unprepared.

Many of the wolves will try to steal anything you have in your hand or attachedto your body. Make sure all radios, air horns, and keys are securely attached

and hidden from their sight. You might want to wear long shirts to cover them,

or place them in your pocket. NEVER leave anything unattended in an

enclosure. (See safety guidelines below for more information.)

As a Level 2 volunteer, you will spend at least 25 hours working with the Level

2 animals. The current Level 2 animals are: Luna, Lucky, Seth/Mr. T, Amaya,

Chief, Tien, Indy, Maraya, Chocowa, Julie, Dancer, Viggo, Precious, Cree,

Lobo, Four Socks, Mia, Jewels, Seth/Mr. T, and Dreamer.

NOTE: that Lobo, Four Socks, Coosa, Dreamer, and Bella are in enclosures

with Level 4 wolves, so you WILL NOT be able to enter that enclosure unless

the Level 4 animal is in the lockout.

Safety Guidelines:

1. Equipment: radios and air horns are a MUSTand will always be

readily accessible.

2. NEVEREVERPANIC!

3. Never enter an enclosure with treats, cigarettes, gum, candy or other

good stuff in your pockets or hands. Only volunteers trained in

feeding the animals will carry food inside.

4. Treats from the outside must be approved prior to being handed out

(remember most of our animals have high food drives and can become

very aggressive over that treat).

5. Never turn your back completely on a Level 4 animal. Always position

yourself so that you have them at least in your peripheral vision.

6. If cornered or threatened, get your back to the fence, alert others that

help is needed (the air horn is best to get attention as it will also


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divert the animals attention radio is 2ndbest), back along the fence

to the gate and exit. Keep the rake or tool between you and the

animal.

7. DO NOTtry to stare down an animal. Looking them in the eyes is

aggressive and a threat.

8. DO NOTtry to maintain control of an item (be it a rake, sweatshirt, or

brush). You will NOT win a fight with a wolf! You might see a senior

volunteer (with a long and established relationship with that animal)

attempt to keep control of a rake or other item (e.g., when Nancy tells

Koda my tool). Trust that they have experience to know how far and

when they can push that animal and that they are prepared to release

the item (if necessary) or be bitten (if mistaken in their assessment).Watch the behavior (animal and human) and assess the situation.

Learn from every opportunity. This knowledge only comes with years

of experience and working with that particular animal. You can try to

get something back by trading up for something they think is more

valuable. Paper towels work well.

9. If faced with true aggression, never fall to the ground and maintain

control of the animal whenever possible. Put an object in their mouth

if at all possible (if they are biting a rake they cannot bite you). If you

have nothing else to put in their mouth, you can grab the bottom jawof a canine (wont work with the big cats) and hold it by pushing their

gums over their teeth. Canines will attempt to get away but have to be

trained (as a rule) to bite down and hold (like the K9s). Controlling

their head will give you control of their body. Most of our Level 4

animals (except Waya) have collars left on so you can always grab and

hold onto the collar. They may bite you but you need to assess the

risk of holding on (controlling them) compared to letting go (losing

control). If you do not think they will back off or run then you MUST

be in control at all costs.

10.If you do get knocked onto the ground, DONT PANICand protect

your face and neck.

11.Leave all problems and concerns, personally, out of the sanctuary. If

your head isnt in the game you are putting yourself and the animals


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at risk. STAY HOME if you are not prepared to give 100% attention to

what you are doing and the behavior of the animals.

NOTE: OUR POLICIES AND PROCEDURES ARE PUT INTO PLACE TO

PREVENT AN ALL OUT ATTACK (OR ANY BITE). ANY ANIMAL CAN AND

WILL BITE UNDER THE RIGHT CIRCUMSTANCES (EVEN THE MOST TIMID).

If you will be walking an animal, you will need two collars, two leashes and two

people PER animal. One person will be the lookout. Before handling animals

outside the enclosure, it is STRONGLY recommended that you attend the

Animal Handling Workshop.

Dangerous Animal Escape

A. Important Numbers:

Florida Wildlife Conservation Commission: 888-330-7370

Collier County Sheriff's Office: 9-1-1

B. Immediate Procedure:

1. Communicate the animal's name, location, and circumstance to others

on the premises.

2. Double check that all perimeter gates are secured and locked.

3. The Emergency Response Team (ERT) is made up of the president,

board of directors, senior volunteers and a vet. Any/all of these

people will gather all equipment and implement Recapture Protocol.

The use of chemical restraint will result in the close monitoring of theanimal until a vet check clears.

4. No weapons of any kind will be fired if there is potential guest injury.

5. Immediate notification of the President, Board of Directors, and

veterinarian should occur if not on the property at time of escape.


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6. Volunteer staff not on the ERT will immediately escort guests to the

residence or the nearest designated "Safe Area." Safe areas include:

House, Front Yard, Lock-Outs, Cat Run, and Hallway to Back, or Shed.

Safe areas utilized will be dependent upon which animal is out andwhat part of the Sanctuary they are in. Non-ERT volunteer staff will

then remain with the guests in these areas unless directed otherwise

by ERT staff.

7. All ERT Staff will remain in contact at all times.

8. Explain you are following instructions to clear the Sanctuary

immediately and that is the extent of your knowledge of the situation.

Take the Level 2 Test Here:http://www.proprofs.com/quiz-school/story.php?title=sws-level-2-volunteer
http://www.proprofs.com/quiz-school/story.php?title=sws-level-2-volunteerhttp://www.proprofs.com/quiz-school/story.php?title=sws-level-2-volunteerhttp://www.proprofs.com/quiz-school/story.php?title=sws-level-2-volunteer


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LEVEL 3 VOLUNTEER

Youve reached Level 3 and will now sport a nice BLUE wristband. All

procedures and guidelines learned up to this point will apply to all Level 3

animals. Since these animals can be a little more unpredictable, it is important

that you learn their signs and signals and pay attention at all times. Do not let

your guard down simply because you have worked with a particular animal

many times.

Level 3 Requirements: Attending a Safety Class, 50 volunteer hours andpassing the Level 3 test.

As a Level 3, you may clean Bob-Leos enclosure. The same cleaning procedures

apply, however, be sure to clean out the litter box and look for buried poop on

the ground.

BOB/LEO the BOBCAT Our only bobcat resident, this cat has been raised with

a family and around other domestic cats. Boomeris a large domestic cat

acquired to keep him company. They share a very large area and it is fine to

enter this space. Bob will come up to you and may even let you pet him. He

has lunged and attempted to bite when cornered and pushed too far (while

getting B vitamin shots). His teeth DO work, but he was declawed by his former

family so will only bat at you with his paws. Bob nearly died and had a

Thiamine (B1) deficiency. His diet was lacking and he was showing no interest


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in eating anything provided. Bob now looks forward to his meals (consisting of

live mice). Some of our volunteers find it difficult to feed Bob. The mice are

kept in an enclosure behind the bobcat pen so that he has something to watch

during the day (his version of TV) and it should be cleaned, watered, fed, andcovered for rain.

CIMMARONTWOpeople must verify that the gates and guillotines are in

place before shifting him and cleaning his enclosure.

Stressors

Direct threats (by us or other animals)

Violence, anger, aggression in his environment

Jerking at the lead, pushing him down, pulling him along

Too high demands in training and daily life

Too much exercise for young animals

Too little exercise and activity

Hunger, thirst

Freezing or being too hot

Pain and illness

Too much noise

Being alone

Sudden scary situations

Too much over-excited playing with toys, people, or other animals

Never being able to relax, always being disturbed

Sudden changes


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Identifying Stress

Not able to calm down, restless

Overreaction to things happening

Use of calming signals

Scratching

Biting himself

Biting and chewing

Barking, howling, whining

Diarrhea

Smells bad, both mouth and body

Tense muscles-sudden attack of dandruff & other skin problems

Shaking

Documents

SWS Training Mainual V.4