Getting to know what we know in DECC

Catherine Harding

A little background……..

Created in 2008

Defra and BERR

Presented lots of challenges

Workforce demographics

Drivers – what we were hearing

I can’t find people

I can’t contact people

I didn’t know that they were doing that…..

If only we’d know about……

Is there anyone who knows about this?

Can’t we buy a new IT system to manage this?

Why was that?

Little knowledge and expertise captured

On separate systems

Which couldn’t be searched

Serendipity

Information management changes

Funding

Opportunity…….

New intranet programme!

New overarching programme

Addressed KM and IM needs

Joined up solution

Joined up approach

Available May 2012

Sorted!

So where are we today?

New intranet in place

But not until October……..

People can search

People can add their areas of expertise

People can use the wiki

If only they would…….

Challenges….. getting people to use it

Lots of searching across entire intranet

But only 40% have completed profiles

And only 5% using wiki

What’s in it for them?

Challenges….. Leadership

New leadership competencies

Awareness raising for senior staff

Champions

Competition

What keeps them awake at night?

What did we learn?

Lots of standard PPM stuffSupplier managementRealistic timescales

Keep it simple – just say no

Pragmatic issue management

Value of effective collaboration

You can lead a horse to water……

Benefits

What next?

User engagement

Culture change

In-house expertise

New functionality Records managementCollaboration

and managing expectations

Happy to share!