SUMMER INTERNSHIP PROJECT AT

IBM INDIA PVT LTD,BENGALURU ON

EFFECTIVENESS OF RECRUITMENT DELIVERY PROCESS

BY :

T.MOUNIKA SAI

141149

INDUSTRY ANALYSIS

Information Technology is a field that enables businesses in all industries to leverage productivity, and function effectively in the modern global economy. It is a rapidly changing industry, with new technologies, systems and software constantly being developed.

The outlook for IBM’s IT consulting industry, subsidiary of the technology sector, appears to be neutral to slightly positive. For the year to date, the technology sector as a whole has made up for 19 per cent of the S&P 500 and grown 7.7 per cent. With this The IT/ITES industry has contributed to the growth and development of the country in terms of various economic and social aspects through its “for-profit” as well as “not-for-profit” activities.

COMPANY ANALYSIS

International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation headquartered in Armonk, New York, United States.

The company was founded in 1911 as the Computing Tabulating Recording Corporation through a merger of three companies.

In 2012, Fortune ranked IBM the #2 largest U.S firm in terms of number of employees (433,362), the #4 largest in terms of market capitalization, the #9 most profitable, and the #19 largest firm in terms of revenue.

IBM holds more patents than any other U.S based Technology Company, and has nine research laboratories worldwide.

SWOT Analysis

Strengths- Leading provider of IT Services- Large number of Patents- Focused business model- Strong research and development capability

Weakness- Impact of pension and benefit cost- Legal Proceedings

Threats- Intense competition- Economic Slowdown in US and Europe- Low growth in hardware segment and professional services

Opportunities- Growth drivers in hardware, software and global services- Increased financial flexibility- Market opportunity in government sector- Expansion in emerging markets

TASKS HANDLED

Onboarding by CRMT tool Worked on WPIOrdering corporate cardsWorked on global remote access

service (GRAS)

RESEARCH METHODOLOGY

STATEMENT OF THE PROBLEM

Understanding the complete recruitment cycle and validate the right kind of recruitment processes and identify inherent efficiencies and deficiencies.

OBJECTIVES

To examine analyse the effectiveness of the present recruitment delivery process.

To study tools used in Recruitment process and to understand effectiveness of above tools.

To analyse effectiveness and reliability of various recruitment sources which In turn helps in the recruitment delivery process.

SCOPE OF THE STUDY

The scope of the project is to study on recruitment delivery process at INTERNATIONAL BUSINESS MACHINE, India Pvt Ltd, Bangalore.

LIMITATIONS

The study cannot be considered as a generalized one as procedures and policies differs from company to company and organization to organization.

The factors mentioned here are the major factors which effect the process but other factors might also play a role in the effectiveness of the process

Research Design : DESCRIPTIVE RESEARCH DESIGN

Primary Data : Primary Data was collected from the Employees of

Global recruitment delivery team.

Secondary Data : Collected from news papers, web

sites, Internal IBM learning centre.

Sample Size : 50

Sample Area : Bangalore

Sample Unit : Recruitment Delivery Team which supported IBM

Canada, USA, Middle East Asia and Europe recruitment

process.

FINDINGS

The higher management posts are occupied by males like managers and Quality analysts.

The major source of recruitment is via social networks especially LinkedIn and the second source being IBM job portals.

Recruitment delivery process is very manual and involves lot of repetition.

There are lesser number of people for each designation in every team hence leading to higher targets to reach.

The employees who have been surveyed here have got the knowledge about the job vacancy through job portals and internal recruitment portals.

Maximum number of employees are aware of the recruitment delivery process of the organization and are satisfied with it but looking forward for changes to avoid repetition of work.

SUGGESTIONS

Recruitment process should be known to each and every employees of different teams so that in case any transfer is done from one team to another, employees would be aware of the process.

Automation of recruitment delivery process via GOM so that the process happens on time with minimum errors.

Recruitment delivery process which involves salary determination and offer letter generation should be attractive enough and for the employees to accept the offer.

A software can be implemented which can create the employee Blue pages on GOM without much manual intervention reducing occurrence of errors.

CONCLUSION

The major objective of my study is to analyze the effectiveness of recruitment delivery process at IBM INDIA Pvt Ltd. in Bangalore. The satisfaction level of employees is moderate about the present process of recruitment delivery . The employees look forward for more automation in GOM so that the manual trackers are avoided which involve lot of work also more prone to errors.

The employees are of the view that a faster and a regularized approach towards recruitment delivery process would enhance the effectiveness to great levels.

THANK YOU