Specification · Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF) For first registration August 2010 Edexcel NVQ/competence- ... (Level 3) 491 Unit 84:

Specification

Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF)

For first registration August 2010

Edexcel NVQ/competence-based qualifications

Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.

Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.

References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

Authorised by Roger Beard Prepared by Catherine Dear

Publications Code N025051

All the material in this publication is copyright © Edexcel Limited 2010

Contents

Qualification titles covered by this specification 1

Key features of the Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF) 3

What is the purpose of these qualifications? 3

Who are these qualifications for? 3

What are the benefits of these qualifications to the learner and employer? 4

What are the potential job roles for those working towards these qualifications? 4

What progression opportunities are available to learners who achieve these qualifications? 4

What is the qualification structure for the Edexcel Level 3 NVQ Certificate in Business and Administration (QCF)? 5

What is the qualification structure for the Edexcel Level 3 NVQ Diploma in Business and Administration (QCF)? 14

Forbidden Combinations in the Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF) 23

How are the qualifications graded and assessed? 27 Assessment strategy 27

Types of evidence 28

What do you need to offer these qualifications? 29 Centre recognition 29

Approvals agreement 29

Quality assurance 29

What resources are required? 29

Unit format 30

Units 31 Unit 1: Manage own Performance in a Business Environment 33

Unit 2: Evaluate and Improve Own Performance in a Business Environment 39

Unit 3: Work in a Business Environment 45

Unit 4: Communicate in a Business Environment 53

Unit 5: Solve Business Problems 61

Unit 6: Work with Other People in a Business Environment 67

Unit 7: Contribute to Decision-Making in a Business Environment 73

Unit 8: Negotiate in a Business Environment 79

Unit 9: Supervise a Team in a Business Environment 85

Unit 10: Supervise an Office Facility 91

Unit 11: Contribute to Running a Project 101

Unit 12: Produce Documents in a Business Environment 109

Unit 13: Prepare Text from Notes 115

Unit 14: Prepare Text from Notes Using Touch Typing (40 wpm) 119

Unit 15: Prepare Text from Shorthand (60 wpm) 123

Unit 16: Prepare Text from Recorded Audio Instruction (40 wpm) 127

Unit 17: Design and Produce Documents in a Business Environment 131

Unit 18: Prepare Text from Notes Using Touch Typing (60 wpm) 137

Unit 19: Prepare Text from Shorthand (80 wpm) 141

Unit 20: Prepare Text from Recorded Audio Instruction (60 wpm) 145

Unit 21: Support the Organisation of an Event 149

Unit 22: Support the Co-ordination of an Event 155

Unit 23: Support the Organisation of Business Travel or Accommodation 159

Unit 24: Support the Organisation of Meetings 165

Unit 25: Plan and Organise an Event 171

Unit 26: Co-ordinate an Event 177

Unit 27: Plan and Organise Meetings 183

Unit 28: Organise Business Travel or Accommodation 191

Unit 29: Evaluate the Organisation of Business Travel or Accommodation 197

Unit 30: Use Electronic Message Systems 201

Unit 31: Use a Diary System 205

Unit 32: Take Minutes 209

Unit 33: Develop a Presentation 215

Unit 34: Deliver a Presentation 219

Unit 35: Handle Mail 225

Unit 36: Provide Reception Services 231

Unit 37: Meet and Welcome Visitors 237

Unit 38: Deliver, Monitor and Evaluate Customer Services to Internal Customers 241

Unit 39: Deliver, Monitor and Evaluate Customer Services to External Customers 247

Unit 40: Use Customer Service as a Competitive Tool 253

Unit 41: Monitor and Solve Customer Service Problems 259

Unit 42: Organise and Report Data 265

Unit 43: Research Information 269

Unit 44: Store and Retrieve Information 273

Unit 45: Archive Information 277

Unit 46: Support the Management and Development of an Information System 281

Unit 47: Support the Design and Development of an Information System 285

Unit 48: Monitor Information Systems 289

Unit 49: Analyse and Report Data 295

Unit 50: Design and Develop an Information System 299

Unit 51: Manage and Evaluate an Information System 303

Unit 52: Use Office Equipment 309

Unit 53: Maintain and Issue Stationery Stock Items 315

Unit 54: Order Products and Services 323

Unit 55: Agree a Budget 329

Unit 56: Manage Budgets 333

Unit 57: Respond to Change in a Business Environment 339

Unit 58: Contribute to Innovation in a Business Environment (Level 3) 343

Unit 59: Contribute to Innovation in a Business Environment (Level 4) 349

Unit 60: Plan Change for a Team 357

Unit 61: Administer Human Resources Records 363

Unit 62: Administer the Recruitment and Selection Process 369

Unit 63: Administer Parking and Traffic Challenges, Representations and Civil Parking Appeals 377

Unit 64: Administer Statutory Parking and Traffic Appeals 385

Unit 65: Administer Parking and Traffic Debt Recovery 395

Unit 66: Administer Parking Dispensations 401

Unit 67: Provide Administrative Support in Schools 407

Unit 68: Administer Legal Files 415

Unit 69: Build Case Files 423

Unit 70: Manage Case Files 429

Unit 71: Use Occupational and Safety Guidelines when Using Keyboards 435

Unit 72: Bespoke Software (Level 2) 439

Unit 73: Data Management Software (Level 2) 443

Unit 74: Database Software (Level 2) 447

Unit 75: Improving Productivity Using IT (Level 2) 451

Unit 76: IT Security for Users (Level 2) 455

Unit 77: Presentation Software (Level 2) 459

Unit 78: Set Up an IT System (Level 2) 465

Unit 79: Spreadsheet Software (Level 2) 469

Unit 80: Using Collaborative Technologies (Level 2) 473

Unit 81: Website Software (Level 2) 479

Unit 82: Word Processing Software (Level 2) 485

Unit 83: Bespoke Software (Level 3) 491

Unit 84: Data Management Software (Level 3) 495

Unit 85: Database Software (Level 3) 499

Unit 86: Improving Productivity Using IT (Level 3) 503

Unit 87: IT Security for Users (Level 3) 509

Unit 88: Presentation Software (Level 3) 513

Unit 89: Set up an IT System (Level 3) 519

Unit 90: Spreadsheet Software (Level 3) 525

Unit 91: Using Collaborative Technologies (Level 3) 529

Unit 92: Website Software (Level 3) 535

Unit 93: Word Processing Software (Level 3) 541

Unit 94: Manage Physical Resources 547

Unit 95: Manage the Environmental Impact of Work Activities 551

Unit 96: Provide Leadership and Direction for Own Area of Responsibility 555

Unit 97: Support Learning and Development within Own Area of Responsibility 557

Unit 98: Develop Working Relationships with Colleagues and Stakeholders 561

Further information 563

Useful publications 563 How to obtain National Occupational Standards 563

Professional development and training 564

Annexe A: Progression pathways 565 The Edexcel qualification framework for the Business and Administration and Leadership and Management sectors 565

Annexe B: Quality assurance 569 Key principles of quality assurance 569

Quality assurance processes 569

Annexe C: Centre certification and registration 571 What are the access arrangements and special considerations for the qualifications in this specification? 571

Annexe D: Assessment strategies 573 Assessment Strategy for Business and Administration NVQs 573

Assessment Strategy for Customer Service Units 575

Assessment Strategy for Management and Leadership Units 587

Assessment Strategy for Information Technology Qualifications (ITQ) May 2009 589

N025051 –

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N025051 – Specification – Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF) – Issue 1 – November 2010 © Edexcel Limited 2010

3

Key features of the Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF)

These qualifications:

are nationally recognised

are based on the Business and Administration National Occupational Standards (NOS). The NOS, assessment strategy and qualification structure(s) are owned by The Council for Administration (CfA).

The Edexcel Level 3 NVQ Diploma in Business and Administration has been approved as components required for the Level 3 Business and Administration Apprenticeship framework.

What is the purpose of these qualifications?

These qualifications are designed for learners working in administrative roles, for example team administrators, departmental administrators or personal assistants. They may have some responsibility for supervising staff and administrative functions such as setting up and monitoring administrative systems, delivering customer service, or running projects.

These are work-based qualifications which will help learners to develop their work skills and allow them to progress in their employment.

Learners will be required to take mandatory units on managing their own performance and working in a business environment. They will then be able to choose from a range of option units covering different administrative areas such as document production, arranging events and meetings or customer service, or in specialised areas such as human resources, parking, education and legal administration.

Learners may specialise in one area or choose options from different areas. Learners will be able to take some units at Level 2 if they need to develop skills in a particular area. They will also be able to take some units at Level 4 in areas such as managing budgets, planning change or leadership and management, which may encourage them to progress in their employment.

Who are these qualifications for?

These qualifications are for all learners aged 16 and above who are capable of reaching the required standards.

Edexcel’s policy is that the qualifications should:

be free from any barriers that restrict access and progression

ensure equality of opportunity for all wishing to access the qualifications.


4

What are the benefits of these qualifications to the learner and employer?

This qualification will allow learners to develop employability skills which are essential for working in a business and administration environment such as communication skills, working with others and managing and prioritising own work. There is a wide range of optional units covering different administrative areas such as producing documents, managing information, or arranging meetings or events. There are also several optional units in specialist areas such as parking administration and legal administration which allows learners to chose options according to their own work role.

What are the potential job roles for those working towards these qualifications?

administrative assistant/administrator

civil service administrative assistant/officer

court administrative officer

farm secretary

legal secretary

local government committee administrator

school administrative assistant

secretary

supervisor/team leader

What progression opportunities are available to learners who achieve these qualifications?

Learners will be able to progress within their employment to senior administrative, team leading or management roles, or to roles in specialised areas such as customer service, human resources or legal administration.

Learners may progress to other Level 3 qualifications such as the Edexcel BTEC Level 3 Certificate in Principles of Business and Administration or the Edexcel BTEC Subsidiary Diploma/Diploma/Extended Diploma in Business.

This qualification forms part of the Level 3 Apprenticeship in Business and Administration, together with the Edexcel BTEC Level 3 Certificate in Principles of Business and Administration and Functional Skills.

Learners may also progress to the Edexcel Level 4 NVQ Certificate/Diploma in Business and Administration and to higher-level qualifications in team leading and management.

Further information is available in Annexe A.


5

What is the qualification structure for the Edexcel Level 3 NVQ Certificate in Business and Administration (QCF)?

Individual units can be found in the Units section. The QCF level and credit value are given on the first page of each unit.

To achieve The Edexcel Level 3 NVQ Certificate in Business and Administration (QCF), the learner must complete a minimum of 30 credits, of which at least 20 credits must be selected from Level 3 units:

Thirteen credits must be completed from GROUP A MANDATORY UNITS

A minimum of 11 credits must be completed from GROUP B OPTIONAL UNITS.

A maximum of 6 credits may be completed from GROUP C OPTIONAL UNITS.

Level Unit

Reference Number

Unit Title Credits GLH

Group A: Mandatory Units (13 credits)

3 L/601/2519 Unit 1: Manage own Performance in

a Business Environment 3 12

3 F/601/2520 Unit 2: Evaluate and Improve own

Performance in a Business Environment

3 22

3 J/601/2521 Unit 3: Work in a Business

Environment 4 21

3 K/601/2527 Unit 4: Communicate in a Business

Environment 3 14


6

Level Unit

Reference Number


Group B: Optional Units (Minimum of 11 credits)

B1: Work Responsibilities

3 L/601/2522 Unit 5: Solve Business Problems 4 18

3 R/601/2523 Unit 6: Work With Other People in


3 Y/601/2524 Unit 7: Contribute To Decision-

Making in a Business Environment

3 12

3 D/601/2525 Unit 8: Negotiate in a Business

Environment 5 20

3 H/601/2526 Unit 9: Supervise a Team in a

Business Environment 6 52

B2: Business Support Services

3 T/601/2546 Unit 10: Supervise an Office Facility 5 23

B3: Project Management

3 J/601/2549 Unit 11: Contribute to Running A

Project 5 30


7

Level Unit

Reference Number


B4: Document Production

2 T/601/2482 Unit 12: Produce Documents in a

Business Environment* 4 15

2 A/601/2483 Unit 13: Prepare Text from Notes* 3 15

2 F/601/2484 Unit 14: Prepare Text from Notes

Using Touch Typing (40 wpm)*

3 15

2 J/601/2485 Unit 15: Prepare Text from

Shorthand (60 wpm)* 8 55

2 L/601/2486 Unit 16: Prepare Text from

Recorded Audio Instruction (40 wpm)*

4 35

3 M/601/2531 Unit 17: Design and Produce

Documents in a Business Environment*

4 25

3 T/601/2532 Unit 18: Prepare Text from Notes


4 10

3 A/601/2533 Unit 19: Prepare Text from


3 F/601/2534 Unit 20: Prepare Text from


4 25


8

Level Unit

Reference Number


B5: Events And Meetings

2 L/601/2505 Unit 21: Support the Organisation of

an Event* 2 15

2 D/601/2508 Unit 22: Support the Co-Ordination

of an Event* 3 20

2 Y/601/2510 Unit 23: Support the Organisation of

Business Travel or Accommodation*

3 18

2 T/601/2515 Unit 24: Support the Organisation of

Meetings* 4 18

3 R/601/2540 Unit 25: Plan and Organise an

Event* 4 28

3 Y/601/2541 Unit 26: Coordinate an Event* 4 30

3 D/601/2542 Unit 27: Plan and Organise

Meetings* 5 25

3 H/601/2543 Unit 28: Organise Business Travel or

Accommodation* 5 20

3 K/601/2544 Unit 29: Evaluate the Organisation

of Business Travel or Accommodation

2 10

B6: Communications

2 H/601/2476 Unit 30: Use Electronic Message

Systems 1 6

2 K/601/2477 Unit 31: Use a Diary System 3 9

2 M/601/2478 Unit 32: Take Minutes 4 15

3 M/601/2528 Unit 33: Develop a Presentation 3 15

3 T/601/2529 Unit 34: Deliver a Presentation 3 15


9

Level Unit

Reference Number


B7: Customer Service

2 T/601/2479 Unit 35: Handle Mail 3 17

2 K/601/2480 Unit 36: Provide Reception

Services* 3 15

2 Y/601/2457 Unit 37: Meet and Welcome

Visitors* 3 23

3 A/601/2550

Unit 38: Deliver, Monitor and Evaluate Customer Services to Internal Customers

3 12

3 F/601/2551

Unit 39: Deliver, Monitor And Evaluate Customer Services To External Customers

3 12

3 D/601/1228 Unit 40: Use Customer Service as a

Competitive Tool 8 53

3 J/601/1515 Unit 41: Monitor and Solve

Customer Service Problems 6 40


10

Level Unit

Reference Number


B8: Manage Information And Data

2 R/601/2487 Unit 42: Organise and Report Data 3 12

2 Y/601/2488 Unit 43: Research Information 4 17

2 R/601/2490 Unit 44: Store and Retrieve

Information 3 17

2 Y/601/2491 Unit 45: Archive Information 2 13

2 J/601/2518 Unit 46: Support the Management

and Development of an Information System*

7 40

3 L/601/2536 Unit 47: Support the Design and

Development of an Information System*

7 35

3 R/601/2537 Unit 48: Monitor Information

Systems 7 30

3 Y/601/2538 Unit 49: Analyse and Report Data 6 30

4 T/601/2563 Unit 50: Design and Develop an

Information System* 7 30

4 A/601/2564 Unit 51: Manage and Evaluate an


B9: Business Resources

2 H/601/2493 Unit 52: Use Office Equipment 4 18

2 M/601/2495 Unit 53: Maintain and Issue

Stationery Stock Items 3 14

3 D/601/2539 Unit 54: Order Products and

Services 5 35

3 J/601/2552 Unit 55: Agree a Budget 4 25


11

Level Unit

Reference Number


B10: Innovation and Change

2 F/601/2517 Unit 57: Respond to Change in a


3 A/601/2547 Unit 58: Contribute to Innovation in

a Business Environment (Level 3)*

4 30

4 K/601/2575 Unit 59: Contribute to Innovation in


6 25

4 M/601/2576 Unit 60: Plan Change for a Team 6 22

B11: Specialised Business Support Services – Human Resources

2 T/601/2790 Unit 61: Administer Human

Resource Records 3 20

2 A/601/2791 Unit 62: Administer the Recruitment

and Selection Process 4 30

B12: Specialised Business Support Services – Parking

3 L/601/2648

Unit 63: Administer Parking and Traffic Challenges, Representations and Civil Parking Appeals

9 40

3 R/601/2649 Unit 64: Administer Statutory

Parking and Traffic Appeals 9 45

3 J/601/2650 Unit 65: Administer Parking and

Traffic Debt Recovery 9 54

2 J/601/2647 Unit 66: Administer Parking

Dispensations 4 14

B13: Specialised Business Support Services – Education

3 D/601/7787 Unit 67: Provide Administrative

Support in Schools 8 53

B14: Specialised Business Support Services – Legal

3 H/601/7791 Unit 68: Administer Legal Files 7 25

3 K/601/7792 Unit 69: Build Case Files 4 20

3 M/601/7793 Unit 70: Manage Case Files 5 25


12

Level Unit

Reference Number


Group C: Optional Units (Maximum of 6 credits)

C1: Health, Safety And Security Of People Premise And Property

1 T/601/2465 Unit 71: Use Occupational Health

and Safety Guidelines When Using Keyboards

2 20

C2: IT

2 F/502/4396 Unit 72: Bespoke Software

(Level 2)* 3 20

2 J/502/4559 Unit 73: Data Management Software

(Level 2)* 3 20

2 M/502/4555 Unit 74: Database Software

(Level 2)* 4 30

2 J/502/4156 Unit 75: Improving Productivity

Using IT (Level 2)* 4 30

2 Y/502/4257 Unit 76: IT Security for Users

(Level 2)* 2 15

2 M/502/4622 Unit 77: Presentation Software

(Level 2)* 4 30

2 L/502/4210 Unit 78: Set up an IT System

(Level 2)* 4 30

2 F/502/4625 Unit 79: Spreadsheet Software

(Level 2)* 4 30

2 F/502/4379 Unit 80: Using Collaborative

Technologies (Level 2)* 4

30

2 R/502/4631 Unit 81: Website Software

(Level 2)* 4

30

2 R/502/4628 Unit 82: Word Processing Software

(Level 2)* 4

30

3 J/502/4397 Unit 83: Bespoke Software

(Level 3)* 4 30

3 A/502/4560 Unit 84: Data Management Software

(Level 3)* 4 30

3 T/502/4556 Unit 85: Database Software

(Level 3)* 6 45

3 L/502/4157 Unit 86: Improving Productivity

Using IT (Level 3)* 5 40

3 D/502/4258 Unit 87: IT Security for Users

(Level 3)* 3 20


13

Level Unit

Reference Number


3 T/502/4623 Unit 88: Presentation Software

(Level 3)* 6 45

3 R/502/4211 Unit 89: Set up an IT System

(Level 3)* 5 40

3 J/502/4626 Unit 90: Spreadsheet Software

(Level 3)* 6 45

3 T/502/4380 Unit 91: Using Collaborative

Technologies (Level 3)* 6 45

3 Y/502/4632 Unit 92: Website Software

(Level 3)* 5 40

3 Y/502/4629 Unit 93: Word Processing Software

(Level 3)* 6 45

C3: Leadership And Management

4 K/600/9711 Unit 94: Manage Physical Resources 3 25

4 M/600/9712 Unit 95: Manage the Environmental

Impact of Work Activities 5 10

4 T/600/9601 Unit 96: Provide Leadership and

Direction for own Area of Responsibility

5 30

4 M/600/9676 Unit 97: Support Learning and

Development Within Own Area of Responsibility

5 25

4 K/600/9661

Unit 98: Develop Working Relationships with Colleagues and Stakeholders

4 20

* These units have forbidden combinations – please see pages 23-26 for details.


14

What is the qualification structure for the Edexcel Level 3 NVQ Diploma in Business and Administration (QCF)?

Individual units can be found in the Units section. The QCF level and credit value are given on the first page of each unit.

To achieve an Edexcel Level 3 NVQ Diploma in Business and Administration (QCF), the learner must complete a minimum of 40 credits, of which at least 27 credits must come from units at Level 3:

Thirteen credits must be completed from GROUP A MANDATORY UNITS.

A minimum of 14 credits must be completed from GROUP B OPTIONAL UNITS

A maximum of 13 credits may be completed GROUP C OPTIONAL UNITS.

Level Unit

Reference Number


Group A: Mandatory Units (13 credits)

3 L/601/2519 Unit 1: Manage Own Performance

in a Business Environment 3 12

3 F/601/2520 Unit 2: Evaluate and Improve Own

Performance in a Business Environment

3 22

3 J/601/2521 Unit 3: Work in a Business

Environment 4 21

3 K/601/2527 Unit 4: Communicate in a Business

Environment 3 14


15

Level Unit

Reference Number


Group B: Optional Units (Minimum of 14 credits)

B1: Work Responsibilities

3 L/601/2522 Unit 5: Solve Business Problems 4 18

3 R/601/2523 Unit 6: Work with Other People in


3 Y/601/2524 Unit 7: Contribute to Decision-

Making in a Business Environment

3 12

3 D/601/2525 Unit 8: Negotiate in a Business

Environment 5 20

3 H/601/2526 Unit 9: Supervise a Team in a


B2: Business Support Services

3 T/601/2546 Unit 10: Supervise an Office Facility 5 23

B3: Project Management

3 J/601/2549 Unit 11: Contribute to Running a

Project 5 30


16

Level Unit

Reference Number


B4: Document Production

2 T/601/2482 Unit 12: Produce Documents in a

Business Environment* 4 15

2 A/601/2483 Unit 13: Prepare Text from Notes* 3 15

2 F/601/2484 Unit 14: Prepare Text from Notes


3 15

2 J/601/2485 Unit 15: Prepare Text from


2 L/601/2486 Unit 16: Prepare Text from


4 35

3 M/601/2531 Unit 17: Design and Produce

Documents in a Business Environment*

4 25

3 T/601/2532 Unit 18: Prepare Text from Notes


4 10

3 A/601/2533 Unit 19: Prepare Text from


3 F/601/2534 Unit 20: Prepare Text from


4 25


17

Level Unit

Reference Number


B5: Events And Meetings

2 L/601/2505 Unit 21: Support the Organisation of

an Event* 2 15

2 D/601/2508 Unit 22: Support the Co-Ordination

of an Event* 3 20

2 Y/601/2510 Unit 23: Support the Organisation of

Business Travel or Accommodation*

3 18

2 T/601/2515 Unit 24: Support the Organisation of

Meetings* 4 18

3 R/601/2540 Unit 25: Plan and Organise an

Event* 4 28

3 Y/601/2541 Unit 26: Co-Ordinate an Event* 4 30

3 D/601/2542 Unit 27: Plan and Organise

Meetings* 5 25

3 H/601/2543 Unit 28: Organise Business Travel or

Accommodation* 5 20

3 K/601/2544 Unit 29: Evaluate the Organisation

of Business Travel or Accommodation

2 10

B6: Communications

2 H/601/2476 Unit 30: Use Electronic Message

Systems 1 6

2 K/601/2477 Unit 31: Use a Diary System 3 9

2 M/601/2478 Unit 32: Take Minutes 4 15

3 M/601/2528 Unit 33: Develop a Presentation 3 15

3 T/601/2529 Unit 34: Deliver a Presentation 3 15


18

Level Unit

Reference Number


B7: Customer Service

2 T/601/2479 Unit 35: Handle Mail 3 17

2 K/601/2480 Unit 36: Provide Reception

Services* 3 15

2 Y/601/2457 Unit 37: Meet and Welcome

Visitors* 3 23

3 A/601/2550

Unit 38: Deliver, Monitor and Evaluate Customer Services to Internal Customers

3 12

3 F/601/2551

Unit 39: Deliver, Monitor And Evaluate Customer Services to External Customers

3 12

3 D/601/1228 Unit 40: Use Customer Service as a

Competitive Tool 8 53

3 J/601/1515 Unit 41: Monitor and Solve

Customer Service Problems 6 40


19

Level Unit

Reference Number


B8: Manage Information And Data

2 R/601/2487 Unit 42: Organise and Report Data 3 12

2 Y/601/2488 Unit 43: Research Information 4 17

2 R/601/2490 Unit 44: Store and Retrieve

Information 3 17

2 Y/601/2491 Unit 45: Archive Information 2 13

2 J/601/2518 Unit 46: Support the Management

and Development of an Information System*

7 40

3 L/601/2536 Unit 47: Support the Design and

Development of an Information System*

7 35

3 R/601/2537 Unit 48: Monitor Information

Systems 7 30

3 Y/601/2538 Unit 49: Analyse and Report Data 6 30

4 T/601/2563 Unit 50: Design and Develop an


4 A/601/2564 Unit 51: Manage and Evaluate an


B9: Business Resources

2 H/601/2493 Unit 52: Use Office Equipment 4 18

2 M/601/2495 Unit 53: Maintain and Issue

Stationery Stock Items 3 14

3 D/601/2539 Unit 54: Order Products and

Services 5 35

3 J/601/2552 Unit 55: Agree a Budget 4 25

4 T/601/2580 Unit 56: Manage Budgets 5 29


20

Level Unit

Reference Number


B10: Innovation And Change

2 F/601/2517 Unit 57: Respond to Change in a


3 A/601/2547 Unit 58: Contribute to Innovation in


4 30

4 K/601/2575 Unit 59: Contribute to Innovation in


6 25

4 M/601/2576 Unit 60: Plan Change for a Team 6 22

B11: Specialised Business Support Services – Human Resources

2 T/601/2790 Unit 61: Administer Human

Resource Records 3 20

2 A/601/2791 Unit 62: Administer the Recruitment

and Selection Process 4 30

B12: Specialised Business Support Services – Parking

3 L/601/2648

Unit 63: Administer Parking and Traffic Challenges, Representations and Civil Parking Appeals

9 40

3 R/601/2649 Unit 64: Administer Statutory

Parking and Traffic Appeals 9 45

3 J/601/2650 Unit 65: Administer Parking and

Traffic Debt Recovery 9 54

2 J/601/2647 Unit 66: Administer Parking

Dispensations 4 14

B13: Specialised Business Support Services – Education

3 D/601/7787 Unit 67: Provide Administrative

Support in Schools 8 53

B14: Specialised Business Support Services – Legal

3 H/601/7791 Unit 68: Administer Legal Files 7 25

3 K/601/7792 Unit 69: Build Case Files 4 20

3 M/601/7793 Unit 70: Manage Case Files 5 25


21

Level Unit

Reference Number


Group C: Optional Units (Maximum of 13 credits)

C1: Health, Safety And Security Of People, Premises And Property

1 T/601/2465 Unit 71: Use Occupational Health

and Safety Guidelines When Using Keyboards

2 20

C2: IT

2 F/502/4396 Unit 72: Bespoke Software

(Level 2)* 3 20

2 J/502/4559 Unit 73: Data Management Software

(Level 2)* 3 20

2 M/502/4555 Unit 74: Database Software

(Level 2)* 4 30

2 J/502/4156 Unit 75: Improving Productivity

using IT (Level 2)* 4 30

2 Y/502/4257 Unit 76: IT Security for Users

(Level 2)* 2 15

2 M/502/4622 Unit 77: Presentation Software

(Level 2)* 4 30

2 L/502/4210 Unit 78: Set up an IT System

(Level 2)* 4 30

2 F/502/4625 Unit 79: Spreadsheet Software

(Level 2)* 4 30

2 F/502/4379 Unit 80: Using Collaborative


2 R/502/4631 Unit 81: Website Software

(Level 2)* 4 30

2 R/502/4628 Unit 82: Word Processing Software

(Level 2)* 4 30

3 J/502/4397 Unit 83: Bespoke Software

(Level 3)* 4 30

3 A/502/4560 Unit 84: Data Management Software

(Level 3)* 4 30

3 T/502/4556 Unit 85: Database Software

(Level 3)* 6 45

3 L/502/4157 Unit 86: Improving Productivity

using IT (Level 3)* 5 40

3 D/502/4258 Unit 87: IT Security for Users

(Level 3)* 3 20


22

Level Unit

Reference Number


3 T/502/4623 Unit 88: Presentation Software

(Level 3)* 6 45

3 R/502/4211 Unit 89: Set up an IT System

(Level 3)* 5 40

3 J/502/4626 Unit 90: Spreadsheet Software

(Level 3)* 6 45

3 T/502/4380 Unit 91: Using Collaborative


3 Y/502/4632 Unit 92: Website Software

(Level 3)* 5 40

3 Y/502/4629 Unit 93: Word Processing Software

(Level 3)* 6 45

C3: Leadership And Management

4 K/600/9711 Unit 94: Manage Physical Resources 3 25

4 M/600/9712 Unit 95: Manage the Environmental

Impact of Work Activities 5 10

4 T/600/9601 Unit 96: Provide Leadership and

Direction for own Area of Responsibility

5 30

4 M/600/9676 Unit 97: Support Learning and

Development Within own Area of Responsibility

5 25

4 K/600/9661

Unit 98: Develop Working Relationships with Colleagues and Stakeholders

4 20

* These units have forbidden combinations – please see pages 23-26 for details.


23

Forbidden Combinations in the Edexcel Level 3 NVQ Certificate/Diploma in Business and Administration (QCF)

Unit Must not be combined with:

Unit 12: Produce Documents in a Business Environment (T/601/2482)

Unit 17: Design and Produce Documents in a Business Environment (M/601/2531)

Unit 13: Prepare Text from Notes (A/601/2483)

Unit 14: Prepare Text from Notes using Touch Typing (40 wpm) (F/601/2484)

Unit 18: Prepare Text from Notes using Touch Typing (60 wpm) (T/601/2532)




Unit 15: Prepare Text from Shorthand (60 wpm) (J/601/2485)

Unit 19: Prepare Text from Shorthand (80 wpm) (A/601/2533)

Unit 16: Prepare Text from Recorded Audio Instruction (40 wpm) (L/601/2486)

Unit 20: Prepare Text from Recorded Audio Instruction (60 wpm) (F/601/2534)

Unit 17: Design and Produce Documents in a Business Environment (M/601/2531)

Unit 12: Produce Documents in a Business Environment (T/601/2482)




Unit 19: Prepare Text from Shorthand (80 wpm) (A/601/2533)

Unit 15: Prepare Text from Shorthand (60 wpm) (J/601/2485)

Unit 20: Prepare Text from Recorded Audio Instruction (60 wpm) (F/601/2534)

Unit 16: Prepare Text from Recorded Audio Instruction (40 wpm) (L/601/2486)

Unit 21: Support the Organisation of an Event (L/601/2505)

Unit 25: Plan and Organise an Event (R/601/2540)


24


Unit 22: Support the Co-ordination of an Event (D/601/2508)

Unit 26: Co-ordinate an Event (Y/601/2541)

Unit 23: Support the Organisation of Business Travel or Accommodation (Y/601/2510)

Unit 28: Organise Business Travel or Accommodation (H/601/2543)

Unit 24: Support the Organisation of Meetings (T/601/2515)

Unit 27: Plan and Organise Meetings (D/601/2542)

Unit 25: Plan and Organise an Event (R/601/2540)

Unit 21: Support the Organisation of an Event (L/601/2505)

Unit 26: Co-ordinate an Event (Y/601/2541)

Unit 22: Support the Co-ordination of an Event (D/601/2508)

Unit 27: Plan and Organise Meetings (D/601/2542)

Unit 24: Support the Organisation of Meetings (T/601/2515)

Unit 28: Organise Business Travel or Accommodation (H/601/2543)

Unit 23: Support the Organisation of Business Travel or Accommodation (Y/601/2510)

Unit 36: Provide Reception Services (K/601/2480)

Unit 37: Meet and Welcome Visitors (Y/601/2457)

Unit 37: Meet and Welcome Visitors (Y/601/2457)

Unit 36: Provide Reception Services (K/601/2480)

Unit 46: Support the Management and Development of an Information System (J/601/2518)

Unit 51: Manage and Evaluate an Information System (A/601/2564)

Unit 47: Support the Design and Development of an Information System (L/601/2536)

Unit 50: Design and Develop an Information System (T/601/2563)

Unit 50: Design and Develop an Information System (T/601/2563)

Unit 47: Support the Design and Development of an Information System (L/601/2536)

Unit 51: Manage and Evaluate an Information System (A/601/2564)

Unit 46: Support the Management and Development of an Information System (J/601/2518)

Unit 58: Contribute to Innovation in a Business Environment (Level 3) (A/601/2547)

Unit 59: Contribute to Innovation in a Business Environment (Level 4) (K/601/2575)


25


Unit 59: Contribute to Innovation in a Business Environment (Level 4) (K/601/2575)

Unit 58: Contribute to Innovation in a Business Environment (Level 3) (A/601/2547)

Unit 72: Bespoke Software (Level 2) (F/502/4396)

Unit 83: Bespoke Software (Level 3) (J/502/4397)

Unit 73: Data Management Software (Level 2) (J/502/4559)

Unit 84: Data Management Software (Level 3) (A/502/4560)

Unit 74: Database Software (Level 2) (M/502/4555)

Unit 85: Database Software (Level 3) (T/502/4556)

Unit 75: Improving Productivity Using IT (Level 2) (L/502/4157)

Unit 86: Improving Productivity Using IT (Level 3) (J/502/4156)

Unit 76: IT Security for Users (Level 2) (Y/502/4257)

Unit 87: IT Security for Users (Level 3) (D/502/4258)

Unit 77: Presentation Software (Level 2) (M/502/4622)

Unit 88: Presentation Software (Level 3) (T/502/4623)

Unit 78: Set up an IT System (Level 2) (L/502/4210)

Unit 89: Set up an IT System (Level 3) (R/502/4211)

Unit 79: Spreadsheet Software (Level 2) (F/502/4625)

Unit 90: Spreadsheet Software (Level 3) (J/502/4626)

Unit 80: Using Collaborative Technologies (Level 2) (F/502/4379)

Unit 91: Using Collaborative Technologies (Level 3) (T/502/4380)

Unit 81: Website Software (Level 2) (R/502/4631)

Unit 92: Website Software (Level 3) (Y/502/4632)

Unit 82: Word Processing Software (Level 2) (R/502/4628)

Unit 93: Word Processing Software (Level 3) (Y/502/4629)

Unit 83: Bespoke Software (Level 3) (J/502/4397)

Unit 72: Bespoke Software (Level 2) (F/502/4396)

Unit 84: Data Management Software (Level 3) (A/502/4560)

Unit 73: Data Management Software (Level 2) (J/502/4559)

Unit 85: Database Software (Level 3) (T/502/4556)

Unit 74: Database Software (Level 2) (M/502/4555)

Unit 86: Improving Productivity Using IT (Level 3) (L/502/4157)

Unit 75: Improving Productivity Using IT (Level 2) (J/502/4156)

Unit 87: IT Security for Users (Level 3) (D/502/4258)

Unit 76: IT Security for Users (Level 2) (Y/502/4257)

Unit 88: Presentation Software (Level 3) (T/502/4623)

Unit 77: Presentation Software (Level 2) (M/502/4622)


26


Unit 89: Set up an IT System (Level 3) (R/502/4211)

Unit 78: Set up an IT System (Level 2) (L/502/4210)

Unit 90: Spreadsheet Software (Level 3) (J/502/4626)

Unit 79: Spreadsheet Software (Level 2) (F/502/4625)

Unit 91: Using Collaborative Technologies (Level 3) (T/502/4380)

Unit 80: Using Collaborative Technologies (Level 2) (F/502/4379)

Unit 92: Website Software (Level 3) (Y/502/4632)

Unit 81: Website Software (Level 2) (R/502/4631)

Unit 93: Word Processing Software (Level 3) (Y/502/4629)

Unit 82: Word Processing Software (Level 2) (R/502/4628)


27

How are the qualifications graded and assessed?

The overall grade for each qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.

To pass a unit the learner must:

achieve all the specified learning outcomes

satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion

show that the evidence is their own.

The qualifications are designed to be assessed:

in the workplace or

in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or

as part of a training programme.

Assessment strategy

The Assessment Strategy for the Business and Administration NVQs has been included in Annexe D. It has been developed by the Council for Administration in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on:

external quality control

assessment of performance

simulation of NVQ units

occupational expertise to assess performance, and moderate and verify assessments.

Several units have been imported from other sectors such as Customer Service, Leadership and Management or Information Technology qualifications (ITQ). The Assessment Strategies for these units are also included in Annexe D.

Evidence of competence may come from:

current practice where evidence is generated from a current job role

a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace

the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification

a combination of these.


28

It is important that the evidence is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Types of evidence

To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the following examples:

direct observation of the learner’s performance by their assessor (O)

outcomes from oral or written questioning (Q&A)

products of the learner’s work (P)

personal statements and/or reflective accounts (RA)

outcomes from simulation, where permitted by the assessment strategy (S)

professional discussion (PD)

assignment, project/case studies (A)

authentic statements/witness testimony (WT)

expert witness testimony (EPW)

evidence of Recognition of Prior Learning (RPL).

Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.

Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.


29

What do you need to offer these qualifications?

Centre recognition

Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.

Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.

Approvals agreement

All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.

Quality assurance

Detailed information on Edexcel’s quality assurance processes is given in Annexe B.

What resources are required?

Each qualification is designed to support learners working in the Business and Administration sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Assessment strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.


30

Unit format

Each unit in this specification contains the following sections.

Unit title:

Unit code:

Unit reference number:

QCF level:

Credit value:

Guided learning hours:

Unit summary:

Assessment requirements/evidence requirements:

Assessment methodology:

Learning outcomes:

Assessment criteria:

Evidence type:

Portfolio reference:

Date:

The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

This is the unit owner’s reference number for the specified unit.

This code is a unique reference number for the unit.

All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.

All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.

A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.

This provides a summary of the purpose of the unit.

The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.

Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.

The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.

Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.

This provides a summary of the assessment methodology to be used for the unit.

The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.

The learner should give the date when the evidence has been provided.


31

Units


32


33

Unit 1: Manage own Performance in a Business Environment

Unit code: Q301

Unit reference number: L/601/2519

QCF level: 3

Credit value: 3

Guided learning hours: 12

Unit summary

This unit is about taking responsibility for managing, prioritising and being accountable for your own work in a business environment.

Assessment guidance

The following is a guide, the evidence suggested is neither mandatory nor exclusive.

Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.8

2 2.1 – 2.10

Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning

3 3.1 – 3.2

3.4 – 3.6

Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

letters

emails

memos

appraisals

performance reviews


34

Learning Outcomes

Assessment Criteria

Assessment guidance

3.3 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

letters

emails

memos

appraisals

performance reviews

plans

to do lists

3.7 – 3.9

4 4.1 – 4.7

Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role

Evidence generated for this unit of assessment may contribute towards other units including: Units Q302, Q303, Q305.

Assessment methodology

This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

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an w

ork

tas

ks t

o m

ake

bes

t use

of

ow

n t

ime,

ef

fect

ive

work

ing m

ethods

and a

vaila

ble

res

ourc

es

3.4

Id

entify

and d

eal w

ith p

roble

ms

occ

urr

ing in o

wn

work

, usi

ng t

he

support

of

oth

er p

eople

if

nec

essa

ry

3.5

Kee

p o

ther

peo

ple

info

rmed

of pro

gre

ss

3.6

Com

ple

te w

ork

tas

ks t

o a

gre

ed d

eadlin

es o

r re

-neg

otiate

tim

esca

les

and p

lans

in g

ood t

ime

3.7

Tak

e re

sponsi

bili

ty f

or

ow

n w

ork

and a

ccep

t re

sponsi

bili

ty f

or

any

mis

take

s m

ade

3.8

Eva

luat

e re

sults

of

mis

take

s m

ade

and m

ake

ch

anges

to w

ork

and m

ethods,

as

required

3.9

Fo

llow

agre

ed w

ork

guid

elin

es,

pro

cedure

s an

d,

wher

e nee

ded

, co

des

of pra

ctic

e

N025051 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te/D

iplo

ma

in B

usi

nes

s an

d A

dm

inis

trat

ion

(QCF)

– I

ssue

1 –

Nove

mber

2010 ©

Edex

cel Li

mited

2010

38

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Beh

ave

in a

way

that

su

pport

s ef

fect

ive

work

ing

4.1

Set

hig

h s

tandar

ds

for

ow

n w

ork

and d

emonst

rate

drive

and c

om

mitm

ent

in a

chie

ving t

hes

e st

andar

ds

4.2

Adap

t w

ork

and w

ork

ing m

ethods

to d

eal w

ith

setb

ack

s and d

ifficu

ltie

s

4.3

U

se o

wn n

eeds

and r

ights

when

nec

essa

ry t

o

achie

ve w

ork

tas

ks a

nd p

riorities

4.4

Lo

ok

to e

ngag

e w

ith o

pport

unitie

s, a

nd a

gre

e to

ta

ke o

n n

ew c

hal

lenge(

s)

4.5

Lo

ok

for

opport

unitie

s, a

nd c

hange

ways

of

work

ing,

to m

eet

new

req

uirem

ents

4.6

Tre

at o

ther

peo

ple

with h

ones

ty,

resp

ect

and

consi

der

atio

n

4.7

H

elp a

nd s

upport

oth

er p

eople

in w

ork

task

s

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


39

Unit 2: Evaluate and Improve Own Performance in a Business Environment

Unit code: Q302

Unit reference number: F/601/2520

QCF level: 3

Credit value: 3


Unit summary

This unit is about evaluating and improving your own performance in the workplace.

Assessment guidance


Learning Outcomes

Assessment Criteria

Assessment guidance

1 1.1 – 1.8 Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning

2 2.1 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

appraisals

performance reviews


40

Learning Outcomes

Assessment Criteria

Assessment guidance

2.2

2.4

Evidence may be supplied via witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

appraisals

performance reviews

self evaluation

2.3

2.5

Evidence may be supplied via learner reports/reflective accounts, professional discussion and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

appraisals

performance reviews

3.1 Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning

3.2 Evidence may be supplied via witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

appraisals

performance reviews

learning plan

3

3.3 – 3.4 Evidence may be supplied via learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

appraisals

performance reviews

learning plans Evidence generated for this unit of assessment may contribute towards other units including: Units Q301, Q303, Q305.


41



N025051 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te/D

iplo

ma

in B

usi

nes

s an

d A

dm

inis

trat

ion

(QCF)

– I

ssue

1 –

Nove

mber

2010 ©

Edex

cel Li

mited

2010

42

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to

eval

uat

e and im

pro

ve o

wn

per

form

ance

1.1

Exp

lain

the

purp

ose

and b

enef

its

of

continuousl

y im

pro

ving o

wn p

erfo

rman

ce in a

busi

nes

s en

viro

nm

ent

1.2

Exp

lain

the

purp

ose

and v

alu

e of en

coura

gin

g a

nd

acce

pting fee

dbac

k fr

om

oth

ers

1.3

D

escr

ibe

way

s of

eval

uat

ing o

wn w

ork

1.4

Exp

lain

the

purp

ose

and b

enef

its

of

tryi

ng o

ut

poss

ible

im

pro

vem

ents

to o

wn w

ork

1.5

Eva

luat

e how

lea

rnin

g a

nd d

evel

opm

ent

can

impro

ve o

wn w

ork

, ben

efit o

rgan

isat

ions,

and

furt

her

ow

n c

aree

r

1.6

Com

par

e poss

ible

care

er p

rogre

ssio

n r

oute

s

1.7

D

escr

ibe

poss

ible

dev

elopm

ent

opport

unitie

s

1.8

Ju

stify

the

valu

e of

dev

elopin

g a

lea

rnin

g p

lan

N025051 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te/D

iplo

ma

in B

usi

nes

s an

d A

dm

inis

trat

ion

(QCF)

– I

ssue

1 –

Nove

mber

2010 ©

Edex

cel Li

mited

2010

43

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to e

valu

ate

and

impro

ve o

wn p

erfo

rman

ce

usi

ng fee

dback

fro

m

oth

ers

2.1

Enco

ura

ge

and a

ccep

t fe

edback

fro

m o

ther

peo

ple

2.2

Eva

luat

e ow

n w

ork

and u

se f

eedbac

k fr

om

oth

ers

to

iden

tify

are

as f

or

impro

vem

ent

2.3

Id

entify

chan

ges

in w

ays

of w

ork

ing n

eeded

to

impro

ve w

ork

per

form

ance

2.4

Com

ple

te w

ork

task

s usi

ng c

han

ged

way

s of

wor

king

2.5

Eva

luat

e w

ork

com

ple

ted a

nd c

han

ged

ways

of

work

ing for

impro

vem

ents

and e

ffec

tive

nes

s

3

Be

able

to u

se e

valu

atio

n

of ow

n p

erfo

rman

ce t

o

agre

e, d

evel

op a

nd u

se a

le

arnin

g p

lan

3.1

Eva

luat

e ow

n p

erfo

rman

ce a

nd iden

tify

wher

e fu

rther

lea

rnin

g a

nd d

evel

opm

ent

will

im

pro

ve o

wn

work

3.2

Agre

e an

d d

evel

op a

lea

rnin

g p

lan t

o im

pro

ve o

wn

work

per

form

ance

that

mee

ts o

wn n

eeds

3.3

Fo

llow

a lea

rnin

g p

lan for

impro

vem

ent

to o

wn

work

3.4

Rev

iew

pro

gre

ss a

gai

nst

lea

rnin

g p

lan a

nd m

ake

updat

es for

impro

ving o

wn w

ork

and furt

her

le

arnin

g

N025051 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te/D

iplo

ma

in B

usi

nes

s an

d A

dm

inis

trat

ion

(QCF)

– I

ssue

1 –

Nove

mber

2010 ©

Edex

cel Li

mited

2010

44

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


45

Unit 3: Work in a Business Environment Unit code: Q303

Unit reference number: J/601/2521

QCF level: 3

Credit value: 4


Unit summary

This unit is about being able to behave and make positive contributions to work tasks and procedures, in a business environment, in ways that support diversity, reduce waste and improve efficiency, show respect for property and security, and which minimise risk.

Assessment guidance


Learning outcomes

Assessment criteria

Assessment guidance

1 1.1 – 1.7

2 2.1 – 2.4

3 3.1 – 3.3

4 4.1 – 4.6

5 5.1 – 5.2

6 6.1 – 6.3

Evidence may be supplied via learner reports/reflective accounts, professional discussion and questioning


46

Learning outcomes

Assessment criteria

Assessment guidance

7.1 – 7.2

7.4


7


appraisals

performance reviews

8.1 – 8.2 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts and inspection of products, using evidence appropriate to the learner’s job role

8

8.3 Evidence may be supplied via observation of workplace activities, witness testimony, professional discussion, learner reports/reflective accounts, case study and inspection of products, using evidence appropriate to the learner’s job role from the following sources:

letters

memos

emails

9.1 – 9.5 Evidence may be supplied via witness testimony and learner reports/reflective accounts

9


letters

emails

memos


47

Learning outcomes

Assessment criteria

Assessment guidance

10 10.1 – 10.2

11 11.1


12.1

12.3 – 12.4


12

12.2 Evidence may be supplied via witness testimony and learner reports/reflective accounts

Evidence generated for this unit of assessment may contribute towards other units including: Units Q301, Q305



N025051 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te/D

iplo

ma

in B

usi

nes

s an

d A

dm

inis

trat

ion

(QCF)

– I

ssue

1 –

Nove

mber

2010 ©

Edex

cel Li

mited

2010

48

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

purp

ose

an

d b

enef

its

of

resp

ecting

and s

upport

ing o

ther

peo

ple

at

work

1.1

Exp

lain

the