Edexcel NVQ/competence-based qualificationsmoderngov.cheshireeast.gov.uk/documents/s25341/NVQ Course... · 2013-11-27 · Specification Edexcel Level 2 NVQ Certificate in Road Passenger

Specification

Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF)

First registration January 2011

Issue 3

Edexcel NVQ/competence-based qualifications

AA571T

Typewritten Text

Appendix 1

Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.

Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.

This specification is Issue 3. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com

References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

Authorised by Martin Stretton Prepared by Lucy Stewart

Publications Code AP029929

All the material in this publication is copyright © Pearson Education Limited 2011

Contents

Qualification title covered by this specification 1

Key features of the Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF) 2

What is the purpose of this qualification? 2

Who is this qualification for? 2

What are the benefits of this qualification to the learner and employer? 2

What are the potential job roles for those working towards this qualification? 2

What progression opportunities are available to learners who achieve this qualification? 3

What is the qualification structure for the Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)(QCF)? 4

How is the qualification graded and assessed? 6

Assessment requirements/strategy 6

Types of evidence (to be read in conjunction with the assessment strategy in Annexe D) 7

Centre recognition and approval 8

Centre recognition 8

Approvals agreement 8

Quality assurance 8

What resources are required? 8

Unit format 9

Units 11

Unit 1: Ensure health and safety of the taxi and private hire driver and passengers 13

Unit 2: Drive a taxi or private hire vehicle in a professional manner 21

Unit 3: Provide professional customer service in the taxi and private hire industries 27

Unit 4: Provide a safe and legal vehicle for transporting passengers by taxi and/or private hire 31

Unit 5: Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance 37

Unit 6: Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle 43

Unit 7: Transport parcels, luggage and other items in the taxi and private hire industries 47

Unit 8: Transport children and young persons by taxi, private hire or chauffeuring 51

Unit 9: Carry fare paying passengers within the framework of the private hire industry 57

Unit 10: Carry fare paying passengers within the regulatory framework of the taxi industry 63

Unit 11: Process fares and charges for private hire passengers 69

Unit 12: Process fares and charges for taxi passengers 71

Unit 13: Plan routes in the taxi and private hire industries 75

Unit 14: Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries 79

Unit 15: Manage and administer small businesses in the community transport, taxi or private hire vehicle industries 83

Unit 16: Process telephone bookings in the road passenger transport industries 89

Unit ERR1: Employment Rights and Responsibilities in the Passenger Transport Sector 95

Further information 99

Useful publications 99

How to obtain National Occupational Standards 99

Professional development and training 100

Annexe A: Progression pathways 101

The Edexcel qualification framework for the road passenger transport sector 101

Annexe B: Quality assurance 103

Key principles of quality assurance 103

Quality assurance processes 103

Annexe C: Centre certification and registration 105

What are the access arrangements and special considerations for the qualifications in this specification? 105

Annexe D: Assessment requirements/strategy 107

Annexe E: Additional requirements for qualifications that use the term ‘NVQ’ in a QCF qualification title 113

Annexe F: Simulation 119

Annexe G: Assessment guidance 121

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

1

Qual

ific

atio

n t

itle

cov

ered

by

this

spec

ific

atio

n

This

spec

ific

atio

n g

ives

you t

he

info

rmation y

ou n

eed t

o o

ffer

the

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad

Pas

senger

Veh

icle

D

rivi

ng (

Tax

i an

d P

riva

te H

ire)

(Q

CF)

.

Qu

alifi

cati

on

tit

le

Qu

alifi

cati

on

N

um

ber

(QN

) A

ccre

dit

ati

on

st

art

date

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad

Pas

senger

Veh

icle

Drivi

ng (

Tax

i an

d P

riva

te H

ire)

(Q

CF)

600/0

326/1

01/1

2/2

010

This

qual

ific

atio

n h

as

bee

n a

ccre

dited

within

the

Qual

ific

ations

and C

redit F

ram

ework

(Q

CF)

and is

elig

ible

for

public

fundin

g a

s det

erm

ined

by

the

Dep

artm

ent

for

Educa

tion (

DfE

) under

Sec

tion 9

6 o

f th

e Le

arnin

g a

nd S

kills

Act

2000.

The

qual

ific

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itle

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bove

fea

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s in

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fundin

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ts p

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annual

ly b

y th

e D

fE a

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It w

ill a

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Learn

ing A

im R

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Applic

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LARA),

wher

e re

leva

nt.

You s

hould

use

the

QCF

Qualif

icat

ion N

um

ber

(Q

N),

when

you w

ish t

o s

eek

public

fundin

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or

your

lear

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ach

unit w

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a

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ill a

lso h

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QC

F re

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, w

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The

QCF

qual

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itle

and u

nit r

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s w

ill a

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s’ f

inal

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tifica

tion d

ocu

men

t. L

earn

ers

nee

d t

o

be

made

aw

are

of th

is w

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they

are

rec

ruited

by

the

centr

e an

d r

egis

tere

d w

ith E

dex

cel.

This

qual

ific

atio

n r

epla

ces

the

Hac

kney

Carr

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Priv

ate

Hir

e Veh

icle

s (P

HV)

path

way

from

the

follo

win

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m

1 Jan

uar

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Qu

alifi

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tit

le

Qu

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N

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) A

ccre

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500/3

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01/1

0/0

7

31/0

3/1

1

AP029929 – Specification – Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF) – Issue 3 – November 2011 © Pearson Education Limited 2011

2

Key features of the Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF)

This qualification:

is nationally recognised

is based on the GoSkills National Occupational Standards (NOS) for Road Passenger Vehicle Driving. The NOS, assessment requirements/strategy and qualification structure(s) are owned by GoSkills.

What is the purpose of this qualification?

This qualification has been developed by the SSC GoSkills following extensive employer consultation and research to address skills gaps and to provide taxi and private hire drivers, within road passenger transport industries, with the opportunity to demonstrate evidence of technical competency and the underpinning knowledge relating to their work activities.

Who is this qualification for?

This qualification is for all learners aged 18 and above who are capable of reaching the required standards.

Edexcel’s policy is that the qualification should:

be free from any barriers that restrict access and progression

ensure equality of opportunity for all wishing to access the qualification(s).

What are the benefits of this qualification to the learner and employer?

This qualification allows learners to demonstrate competence against the National Occupational Standards which are based on the needs of the road passenger transport industry as defined by the Sector Skills Council, GoSkills. As such it contributes to the development of skilled employees in the sector.

What are the potential job roles for those working towards this qualification?

Taxi driver (hackney carriage)

Private hire driver

Chauffeur.


3

What progression opportunities are available to learners who achieve this qualification?

This qualification offers various opportunities for progression within the workplace. It also offers progression to further vocational related qualifications such as the Edexcel BTEC Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver (QCF).

Further information is available in Annexe A.


4

What is the qualification structure for the Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)(QCF)?

Individual units can be found in the Units section.

To achieve the Edexcel Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF) qualification learners must achieve a minimum of 36 credits – made up as follows:

30 credits from the Mandatory Units in Group A

minimum of 4 credits from the Optional Units in Group B

minimum of 1 credit from the Optional Units in Group C

minimum of 1 credit from the Optional Units in Group D.

If learners are taking this qualification as part of the Apprenticeship Framework they must also complete the additional 3-credit unit, ERR1 from the Additional Unit in Group E.

Unit Group A – Mandatory units

All eight units must be taken.

Credit value required: minimum 30, maximum 30.

Credit Level

1 H/602/6054 – Ensure health and safety of the taxi and private hire driver and passengers

6 2

2 K/602/6055 – Drive a taxi or private hire vehicle in a professional manner

3 2

3 M/602/6056 – Provide professional customer service in the taxi and private hire industries

5 2

4 T/602/6057 – Provide a safe and legal vehicle for transporting passengers by taxi and/or private hire

3 2

5 T/602/6060 – Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance

5 2

6 A/602/6061 – Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle

3 2

7 R/602/6065 – Transport parcels, luggage and other items in the taxi and private hire industries

2 2

8 Y/602/6066 – Transport children and young persons by taxi, private hire or chauffeuring

3 2


5

Unit Group B – Optional units

Learners must complete a minimum of 4 optional credits from this group.

Credit value required: minimum 4.

Credit Level

9 A/602/6058 – Carry fare paying passengers within the framework of the private hire industry

4 2

10 F/602/6059 – Carry fare paying passengers within the regulatory framework of the taxi industry

4 2

Unit Group C – Optional units

Learners must complete a minimum of 1 optional credit from this group.


Credit Level

11 J/602/6063 – Process fares and charges for private hire passengers

1 2

12 L/602/6064 – Process fares and charges for taxi passengers

1 2

Unit Group D – Optional units

Learners must complete a minimum of 1 optional credit from this group.


Credit Level

13 F/602/6062 – Plan routes in the taxi and private hire industries

1 2

14 K/602/6007 – Develop and maintain work skills and knowledge in the community transport, chauffeur, and taxi and private hire industries

2 2

15 M/602/6025 – Manage and administer small businesses in the community transport, taxi or private hire vehicle industries

4 3

16 A/602/6027 – Process telephone bookings in the road passenger transport industries

2 2

Unit Group E – Additional unit

Learners taking this qualification as part of the Apprenticeship Framework, need to complete this 3-credit unit.

Credit Level

ERR1 L/602/5934 – Employment Rights and Responsibilities in the Passenger Transport Sector

3 2


6

How is the qualification graded and assessed?

The overall grade for the qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.

To pass a unit the learner must:

achieve all the specified learning outcomes

satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion

show that the evidence is their own.

This qualification is designed to be assessed:

in the workplace or

in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or

as part of a training programme.

Assessment requirements/strategy

The assessment requirements/strategy for this qualification has been included in Annexe D. This has been developed by GoSkills in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on:

criteria for defining realistic working environments

roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers

quality control of assessment

evidence requirements.

Evidence of competence may come from:

current practice where evidence is generated from a current job role

a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace

the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification

a combination of these.


7

It is important that the evidence is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Types of evidence (to be read in conjunction with the assessment strategy in Annexe D)

To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the examples below. Centres should refer to the assessment strategy for information about which of the following are permissible.

direct observation of the learner’s performance by their assessor (O)

outcomes from oral or written questioning (Q&A)

products of the learner’s work (P)

personal statements and/or reflective accounts (RA)

outcomes from simulation, where permitted by the assessment strategy (S)

professional discussion (PD)

assignment, project/case studies (A)

authentic statements/witness testimony (WT)

expert witness testimony (EPW)

evidence of Recognition of Prior Learning (RPL).

The abbreviations may be used for cross-referencing purposes.

Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.

Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website: www.edexcel.com. Alternatively, centres may develop their own.


8

Centre recognition and approval

Centre recognition

Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.

Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.

Approvals agreement

All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.

Quality assurance

Detailed information on Edexcel’s quality assurance processes is given in Annexe B.

What resources are required?

This qualification is designed to support learners working in the Road Passenger Vehicle Driving (taxi and private hire) sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Assessment requirements/strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.


9

Unit format

Each unit in this specification contains the following sections.

Unit title:

Unit reference number:

QCF level:

Credit value:

Guided learning hours:

Unit summary:

Assessment requirements/evidence requirements:

Assessment methodology:

Learning outcomes:

Assessment criteria:

Evidence type:

Portfolio reference:

Date:

The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

This is the unit owner’s reference number for the specified unit.

All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.

All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.

A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.

This provides a summary of the purpose of the unit.

The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.

Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.

The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.

Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.

This provides a summary of the assessment methodology to be used for the unit.

The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.

The learner should give the date when the evidence has been provided.


10


11

Units


12


13

Unit 1: Ensure health and safety of the taxi and private hire driver and passengers

Unit code: RPVD 21

Unit reference number: H/602/6054

QCF level: 2

Credit value: 6

Guided learning hours: 21

Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in ensuring health and safety of themselves and their passengers. This unit is particularly suitable for learners who work as drivers of taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 1 – Ensure the health and safety in your work environment in the Road Passenger Transport Industry and Unit 4 – Deal effectively with difficult passengers from the Road Passenger Vehicle Driving suite.

Assessment requirements/evidence requirements

This unit should be assessed predominantly in the workplace through observation, along with other sources of evidence such as witness testimony and questioning.

Realistic workplace simulation may be used to assess areas that cover non-routine situations.

All simulations using specially constructed environments need to be approved by Edexcel prior to use. The setting up or devising of assessment situations do not need to be approved by Edexcel if they take place in the normal workplace environment.

The overarching assessment strategy for the Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) must be followed; please see Annexe D. Specific assessment guidance for this unit (RPVD 21), which must be adhered to, is detailed in Annexe G.


14

Assessment methodology

Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

15

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to r

ecognis

e haz

ards

and a

sses

s ri

sks

to h

ealth a

nd s

afe

ty

1.1

Id

entify

thei

r re

sponsi

bili

ties

within

the

regula

tory

fr

amew

ork

des

igned

to p

rote

ct s

elf an

d p

ass

enger

s ag

ainst

pote

ntial

haz

ards

and r

isk

1.2

Id

entify

haza

rds

and r

isks

within

the

work

en

viro

nm

ent

that

could

exp

ose

a d

rive

r an

d

pas

senger

(s)

to p

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dan

ger

1.3

Car

ry o

ut

a ri

sk a

sses

smen

t

1.4

O

bta

in a

ssis

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and a

dvi

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m a

n a

ppro

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e per

son w

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the

leve

l of th

e risk

is

not

cert

ain

1.5

Tak

e act

ion t

o r

emove

or

isola

te t

he

haz

ard

1.6

Rec

ord

and c

om

munic

ate

det

ails

of a p

articu

lar

haz

ard a

nd r

isk

so t

hat

contingen

cies

and futu

re

pla

ns

can b

e im

ple

men

ted b

y appro

priat

e peo

ple

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

16

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Know

how

to iden

tify

haz

ards

and a

sses

s ri

sks

to h

ealth a

nd s

afe

ty

2.1

Id

entify

the

mai

n h

ealth a

nd s

afet

y fr

amew

ork

s an

d

polic

ies

that

pro

tect

the

drive

r, p

asse

nger

and

oth

er r

oad

use

rs

2.2

D

escr

ibe

the

diffe

rence

bet

wee

n a

haz

ard a

nd a

ris

k

2.3

D

escr

ibe

haz

ards

a drive

r m

ay f

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2.4

D

escr

ibe

poss

ible

res

ponse

s to

iden

tified

haz

ards

to

limit r

isk

to s

elf,

pas

senger

s an

d o

ther

road

use

rs

2.5

D

escr

ibe

how

to u

nder

take

a r

isk

asse

ssm

ent

to

limit t

he

risk

to s

elf,

pas

senger

(s)

and o

ther

road

use

rs

2.6

O

utlin

e th

e ‘d

uty

of

care

’ a d

rive

r has

in r

elat

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o

pas

senger

s an

d o

ther

road u

sers

2.7

D

escr

ibe

conse

quen

ces

of not

follo

win

g h

ealth a

nd

safe

ty r

ule

s an

d r

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tions

2.8

Id

entify

the

types

of

insu

rance

that

a d

rive

r re

quires

for

indem

nifyi

ng s

elf

or

cust

om

er(s

) fo

r har

m o

r lo

ss

2.9

D

escr

ibe

how

to m

inim

ise

phys

ical

ris

ks a

s a

resu

lt

of m

anual

han

dlin

g,

move

men

ts a

nd p

ost

ure

s

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

17

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to p

reve

nt

or

pro

tect

ones

elf an

d

pas

senger

s ag

ain

st

pote

ntial

haz

ards

and

risk

s

3.1

Co-o

per

ate

with p

eople

and p

olic

ies

des

igned

to

reduce

exp

osu

re t

o h

aza

rds

and p

ote

ntial

ris

k

3.2

Fo

llow

polic

ies

or

pro

cedure

s des

igned

to lim

it r

isk

3.3

Tak

e im

med

iate

and e

ffec

tive

act

ion w

her

e th

e sa

fety

or

wel

fare

of

the

pass

enger

is

at

risk

3.4

Tak

e act

ion t

hat

is

within

ow

n p

erso

nal

lim

its

of

auth

ority

and a

bili

ty

3.5

Rep

ort

inci

den

ts c

onsi

der

ed s

erio

us

enough t

o t

he

appro

priat

e per

son o

r body

4

Under

stan

d h

ow

to

pre

vent

or

pro

tect

ones

elf

agai

nst

pote

ntial

haz

ards

and r

isks

4.1

D

escr

ibe

the

diffe

rent

role

s of th

e em

ergen

cy

serv

ices

and p

erso

nnel

who c

an s

upport

a d

rive

r in

th

e co

urs

e of th

eir

duties

4.2

Exp

lain

how

to r

educe

and p

reve

nt

emotional

str

ess

and a

nger

when

drivi

ng

4.3

D

escr

ibe

how

to u

se a

ppro

priat

e eq

uip

men

t an

d

alar

m s

yste

ms

to a

ct a

s a

det

erre

nt

and lim

it

per

sonal

ris

k to

a d

rive

r

4.4

D

escr

ibe

the

use

of

conflic

t m

anag

emen

t te

chniq

ues

to lim

it p

erso

nal

ris

ks

4.5

Exp

lain

the

import

ance

of hea

lthy

lifes

tyle

in

rela

tion t

o t

hei

r duties

4.6

Exp

lain

the

import

ance

of

contingen

cy p

lannin

g for

unfo

rese

en inci

den

ts a

nd e

mer

gen

cies

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

18

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Res

pond t

o a

n e

mer

gen

cy

affe

ctin

g p

asse

nger

s

5.1

D

emonst

rate

how

to r

espond t

o e

mer

gen

cy

situ

atio

ns

that

affec

t th

e pass

enger

’s s

afe

ty

incl

udin

g:

–

how

to c

onta

ct t

he

appro

priat

e se

rvic

e fo

r as

sist

ance

–

how

to u

se a

ppro

priate

em

ergen

cy e

quip

men

t

6

Under

stan

d h

ow

to

resp

ond t

o a

n e

mer

gen

cy

affe

ctin

g p

asse

nger

s

6.1

Exp

lain

why

it is

import

ant

to f

ollo

w t

he

cust

om

ers’

in

stru

ctio

ns

in a

n inci

den

t or

emer

gen

cy invo

lvin

g

that

cust

om

er

6.2

O

utlin

e th

e ac

tion t

o b

e ta

ken in t

he

even

t of a

vehic

le b

reak

dow

n a

t th

e ro

adsi

de

6.3

Exp

lain

the

nec

essi

ty o

f en

suri

ng t

he

cust

om

ers’

sa

fety

and w

elfa

re in t

he

even

t of an

inci

den

t or

emer

gen

cy

6.4

Exp

lain

the

import

ance

of

pro

vidin

g r

eass

ura

nce

to

pas

senger

s w

ho m

ay

be

in s

hock

, w

orr

ied o

r co

nce

rned

6.5

O

utlin

e th

e pro

cedure

s th

at

a d

rive

r ca

n t

ake

when

co

nfr

onte

d w

ith a

road

acc

iden

t or

oth

er a

cute

em

ergen

cy

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

19

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


20


21

Unit 2: Drive a taxi or private hire vehicle in a professional manner

Unit code: RPVD 22

Unit reference number: K/602/6055

QCF level: 2

Credit value: 3


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in driving a taxi or private hire vehicle. This unit is particularly suitable for learners who work as drivers of taxis or private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 2 – Drive chauffeured, taxi or private hire vehicles safely and efficiently from the Road Passenger Vehicle Driving suite.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

22

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

repar

e to

drive

the

vehic

le for

the

safe

tra

nsp

ort

of

pas

senger

s

1.1

D

emonst

rate

they

hold

a c

urr

ent

drive

r’s

licen

ce a

s is

sued

by

the

rele

vant

licen

sing a

uth

ority

1.2

D

emonst

rate

that

the

vehic

le h

as

a c

urr

ent

vehic

le

licen

ce iss

ued

by

the

licen

sing a

uth

ority

and it

is

dis

pla

yed c

orr

ectly

1.3

D

emonst

rate

that

insu

rance

polic

ies

in r

espec

t of

third p

arty

ris

ks a

re in p

lace

1.4

D

emonst

rate

that

the

vehic

le o

per

ator

or

pro

priet

or

has

a c

urr

ent

and v

alid

MO

T o

r a

cert

ific

ate

of

com

plia

nce

iss

ued

on b

ehal

f of

the

Dep

artm

ent

for

Tra

nsp

ort

1.5

Car

ry o

ut

a pre

-drive

chec

k to

ensu

re t

he

licen

sed

vehic

le m

eets

the

licen

sing c

onditio

ns

in r

espec

t of

tran

sport

ing p

ass

enger

s sa

fely

1.6

D

ispla

y th

e drive

r’s

bad

ge

in a

man

ner

pre

scribed

by

legis

lation

1.7

D

emonst

rate

the

vehic

le is

pre

par

ed t

o c

arry

pas

senger

s sa

fely

and c

arr

ies

emer

gen

cy

equip

men

t as

the

licen

sing c

onditio

ns

require

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

23

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Under

stan

d h

ow

to

pre

par

e ones

elf to

drive

th

e ve

hic

le for

the

safe

tr

ansp

ort

of pass

enger

s

2.1

Exp

lain

the

import

ance

of

bei

ng p

hys

ical

ly a

nd

men

tally

fit t

o d

rive

2.2

O

utlin

e th

e m

edic

al c

rite

ria for

‘fitnes

s to

dri

ve’

2.3

D

escr

ibe

how

com

mon a

ilmen

ts c

an a

ffec

t a

drive

r’s

judgem

ent

and c

once

ntr

atio

n

2.4

D

escr

ibe

how

ove

r th

e co

unte

r m

edic

ines

can

affec

t a

drive

r’s

judgem

ent

and c

once

ntr

atio

n

2.5

D

escr

ibe

how

alc

ohol an

d d

rugs

affe

ct a

dri

ver’s

abili

ty t

o d

rive

2.6

D

escr

ibe

how

the

follo

win

g c

an a

ffec

t a

dri

ver’s

conce

ntr

atio

n a

nd judgem

ent:

–

hea

vy t

raff

ic v

olu

mes

–

wea

ther

conditio

ns

–

par

king

–

del

ays

–

mee

ting u

nre

alis

tic

tim

e sc

hed

ule

s

–

stre

ss

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

24

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to d

rive

the

vehic

le a

nd t

ransp

ort

pas

senger

s sa

fely

and in

com

fort

3.1

Ensu

re t

hat

pass

enger

s co

mply

with t

he

curr

ent

Sea

t Bel

t Reg

ula

tions

3.2

In

terp

ret

the

journ

ey d

etails

fro

m p

ass

enger

or

booki

ng o

ffic

e re

ques

t

3.3

Ensu

re p

asse

nger

s are

sea

ted c

om

fort

ably

and a

ny

luggag

e is

sec

ure

d

3.4

D

rive

the

vehic

le in a

man

ner

that

is

safe

for

cust

om

ers

and o

ther

road

use

rs;

adap

ting d

rivi

ng

styl

e acc

ord

ing t

o t

he

spec

ific

nee

ds

of th

e cu

stom

er

3.5

D

rive

in a

man

ner

that

pro

mote

s ec

onom

y of fu

el,

tyre

and b

rake

wea

r

4

Know

how

to t

ransp

ort

cu

stom

ers

in a

saf

e and

com

fort

able

man

ner

4.1

O

utlin

e th

e re

leva

nt

legis

lation r

elat

ing t

o t

he

use

of

seat

bel

ts

4.2

D

escr

ibe

how

drivi

ng s

tyle

should

be

adap

ted t

o t

he

pre

vaili

ng r

oad

conditio

ns

4.3

D

escr

ibe

the

elem

ents

of

def

ensi

ve d

rivi

ng

4.4

D

escr

ibe

the

import

ance

of

mirro

rs a

nd s

ignal

ling t

o

the

taxi

and p

riva

te h

ire

drive

r as

they

continue

to

stop a

nd s

tart

fro

m t

he

road

side

4.5

D

efin

e th

e fo

llow

ing in r

elation t

o d

rivi

ng s

afel

y:

–

safe

follo

win

g d

ista

nce

–

thin

king d

ista

nce

–

bra

king d

ista

nce

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

25

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.6

D

escr

ibe

what

a s

afe

follo

win

g d

ista

nce

is

for

all

conditio

ns

4.7

D

escr

ibe

how

sto

ppin

g d

ista

nce

s ar

e affec

ted b

y:

–

gra

die

nts

–

road

surf

ace

–

conditio

n o

f th

e ve

hic

le

–

stre

ss

–

tire

dnes

s

4.8

D

escr

ibe

the

use

of

safe

ty m

easu

res

to c

ontr

ol

spee

d,

red lig

ht

and t

raff

ic infr

ingem

ents

4.9

D

escr

ibe

how

per

sonal

drivi

ng s

tyle

aff

ects

how

ef

fici

ently

the

vehic

le r

uns

4.1

0

Des

crib

e how

per

sonal

dri

ving s

tyle

can

contr

ibute

to

pro

tect

ing t

he

envi

ronm

ent

4.1

1

Des

crib

e how

per

sonal

dri

ving s

tyle

aff

ects

cu

stom

er c

om

fort

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


26


27

Unit 3: Provide professional customer service in the taxi and private hire industries

Unit code: RPVD 23

Unit reference number: M/602/6056

QCF level: 2

Credit value: 5


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence providing professional customer service to customers. This unit is particularly suitable for learners who work as drivers of taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 3 – Provide professional customer service in the road passenger transport industries from the Road Passenger Vehicle Driving suite.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

28

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to d

emonst

rate

pro

fess

ional

ism

and

effici

ency

1.1

D

emonst

rate

a p

rofe

ssio

nal im

age

to c

ust

om

ers

incl

udin

g a

ny

legal

req

uirem

ents

1.2

D

eal w

ith c

ust

om

ers’

nee

ds

effici

ently

and

effe

ctiv

ely

2

Under

stan

d t

he

import

ance

of pro

vidin

g a

pro

fess

ional

ser

vice

in a

co

mpet

itiv

e pas

senger

tr

ansp

ort

mar

ket

2.1

Exp

lain

how

per

sonal

appea

rance

can

influen

ce a

cu

stom

er’s

first

im

pre

ssio

n a

nd g

ener

ate

repea

t busi

nes

s

2.2

D

escr

ibe

the

choic

es o

f tr

ansp

ort

pro

vider

that

a

cust

om

er m

ay h

ave

2.3

Exp

lain

why

a cu

stom

er w

ould

choose

to t

rave

l by

taxi

or

priva

te h

ire

vehic

le

2.4

Exp

lain

the

import

ance

of

pro

ject

ing a

pro

fess

ional

imag

e to

the

cust

om

er incl

udin

g:

–

pro

vidin

g a

cle

an v

ehic

le b

oth

insi

de

and o

ut

–

bei

ng c

ord

ial, fri

endly

and w

elco

min

g

–

hav

ing p

rofe

ssio

nal kn

ow

ledge

3

Be

able

to d

eliv

er q

ual

ity

cust

om

er s

ervi

ce t

o

cust

om

ers

3.1

M

eet

the

cust

om

ers’

exp

ecta

tions

in t

erm

s of ar

riva

l tim

es

3.2

Ass

ist

cust

om

ers

with luggage

and a

ny

oth

er

reques

ts a

t st

art,

thro

ughout

and a

t th

e en

d o

f a

journ

ey w

ithin

ow

n p

erso

nal re

sponsi

bili

ties

and

abili

ty

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

29

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Know

how

to d

eliv

er

qual

ity

cust

om

er s

ervi

ce

4.1

Exp

lain

the

effe

cts

of diffe

rent

leve

ls o

f se

rvic

e qual

ity

and h

ow

they

could

influen

ce:

–

cust

om

er e

xpec

tations

–

pro

fita

bili

ty

–

mar

ket

shar

e

4.2

D

escr

ibe

serv

ices

and faci

litie

s av

aila

ble

and h

ow

th

ey a

re d

eliv

ered

4.3

O

utlin

e cu

stom

er s

ervi

ces

del

iver

ed t

o t

he

taxi

and

priva

te h

ire

cust

om

er

4.4

D

escr

ibe

the

spec

ial cu

stom

er g

uid

ance

and

wel

com

e th

at a

drive

r ca

n o

ffer

tra

velle

rs a

rriv

ing

and d

epar

ting a

t tr

ansp

ort

hubs

and inte

rchan

ges

4.5

Exp

lain

why

it is

import

ant

that

all

cust

om

ers

should

be

trea

ted e

qual

ly w

hen

acc

essi

ng

pas

senger

tra

nsp

ort

4.6

Id

entify

the

mai

n leg

isla

tive

act

s th

at

pro

tect

the

taxi

/priva

te h

ire

cust

om

er a

gai

nst

dis

crim

inat

ory

pra

ctic

es

4.7

D

escr

ibe

what

is

mea

nt

by

the

term

s ‘s

tere

oty

pin

g’

and ‘har

ass

men

t’

4.8

D

escr

ibe

exam

ple

s of diffe

rent

types

of

dis

crim

inat

ion t

hat

drive

rs s

hould

be

awar

e of

4.9

O

utlin

e th

e ci

rcum

stance

s w

her

e a

drive

r co

uld

be

accu

sed o

f dis

crim

ination

4.1

0

Outlin

e how

a t

axi

or

priva

te h

ire

oper

ato

r ca

n

amen

d t

he

serv

ice

to m

eet

the

rele

vant

codes

of

pra

ctic

e, lic

ence

conditio

ns

and e

qual

ity

legis

lation

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

30

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Be

able

to w

ork

and

com

munic

ate

effe

ctiv

ely

with p

eople

who c

an

support

and a

ssis

t cu

stom

ers

5.1

W

ork

with a

nd a

longsi

de

peo

ple

who c

an s

upport

an

d s

hare

know

ledge

to im

pro

ve s

ervi

ce t

o

cust

om

ers

6

Know

how

to w

ork

and

com

munic

ate

effe

ctiv

ely

with p

eople

who c

an

support

and a

ssis

t cu

stom

ers

6.1

D

escr

ibe

the

import

ance

of w

ork

ing a

longsi

de

peo

ple

who c

an s

upport

and s

har

e kn

ow

ledge

to

impro

ve t

he

busi

nes

s

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


31

Unit 4: Provide a safe and legal vehicle for transporting passengers by taxi and/or private hire

Unit code: RPVD 24

Unit reference number: T/602/6057

QCF level: 2

Credit value: 3


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in providing a safe and legal vehicle for transporting passengers by taxi and private hire vehicle. This unit is particularly suitable for learners who work as drivers of taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 15 – Routine cleaning of passenger transport vehicles from the Road Passenger Vehicle Driving suite.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

32

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to c

lean

the

vehic

le in p

repar

ation for

tran

sport

ing far

e payi

ng

pas

senger

s

1.1

Sel

ect

the

appro

priat

e eq

uip

men

t an

d c

leanin

g

agen

ts for

was

hin

g t

he

vehic

le e

xter

ior

1.2

U

se w

ash

ing faci

litie

s an

d c

leaner

s to

rem

ove

road

grim

e an

d o

ther

conta

min

ants

fro

m t

he

vehic

le

body

1.3

Sel

ect

appro

priate

equip

men

t and c

lean

ing a

gen

ts

to c

lean

the

inte

rior

of th

e ve

hic

le

1.4

U

se t

he

appro

priat

e eq

uip

men

t to

cle

an t

he

inte

rior

of th

e ve

hic

le

1.5

Pr

epare

and m

ainta

in t

he

vehic

le e

xter

ior

and

inte

rior

to lic

ensi

ng c

onditio

n r

equirem

ents

2

Know

how

to c

lean

the

vehic

le in p

repar

ation for

fare

pay

ing p

ass

enger

s

2.1

Id

entify

the

clea

nin

g a

gen

ts m

ost

suitable

for

clea

nin

g t

he

exte

rior

and inte

rior

of th

e ve

hic

le

2.2

Li

st a

nd d

escr

ibe

the

com

mon v

ehic

le c

onta

min

ants

2.3

Exp

lain

the

rele

vance

of th

e Contr

ol of Subst

ance

s H

azar

dous

to H

ealth (

CO

SH

H)

when

sel

ecting

clea

nin

g a

gen

ts

2.4

D

escr

ibe

how

to d

ispose

of w

aste

pro

duct

s sa

fely

an

d c

orr

ectly

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

33

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to c

arry

out

a

routine

insp

ection o

f a

licen

sed v

ehic

le p

rior

to

carr

ying p

asse

nger

s

3.1

In

spec

t th

e ex

terior

of th

e ve

hic

le t

o e

nsu

re

licen

sing a

nd o

ther

use

r re

gula

tions

are

met

3.2

In

spec

t th

e in

terior

of th

e ve

hic

le t

o e

nsu

re

licen

sing a

nd o

ther

use

r re

gula

tions

are

met

3.3

In

spec

t an

d c

hec

k an

y sp

ecia

list

equip

men

t on t

he

vehic

le

3.4

In

spec

t an

d c

hec

k se

at b

elts

and a

nch

ora

ge

poin

ts

for

oper

ation a

nd s

ecurity

3.5

In

spec

t and c

hec

k th

e oper

ation o

f all

lighting a

nd

signal

ling e

quip

men

t

3.6

In

spec

t an

d c

hec

k co

nditio

n a

nd o

per

atio

n o

f w

iper

s an

d w

asher

s

3.7

Exa

min

e oblig

atory

mirro

rs a

nd w

indsc

reen

gla

ss

for

crack

s, d

amag

e and d

isco

loura

tion

3.8

Exa

min

e fo

r si

gns

of

wat

er,

fuel

and o

il le

aks

3.9

In

spec

t w

hee

ls a

nd t

yres

for

the

follo

win

g:

–

secu

rity

–

under

-inflation

–

split

s

–

cuts

–

trea

d w

ear

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

34

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Know

how

to u

nder

take

a

regula

r in

spec

tion r

egim

e to

main

tain

the

safe

ty a

nd

effici

ency

of th

e lic

ense

d

vehic

le

4.1

O

utlin

e th

e nec

essi

ty o

f re

gula

r ve

hic

le s

ervi

cing

and m

ainte

nan

ce

4.2

Sta

te t

he

requirem

ents

of

the

regula

tions

for

insp

ection a

nd t

esting o

f th

e lic

ense

d v

ehic

le

4.3

D

escr

ibe

how

to c

arr

y out

a ro

utine

safe

ty

insp

ection t

o e

nsu

re t

he

licen

sed v

ehic

le m

eets

the

required

sta

ndar

d f

or

carr

ying p

asse

nger

s

4.4

O

utlin

e th

e re

quirem

ents

of

the

regula

tions

in

regar

d t

o t

he

pow

er o

f au

thorise

d p

erso

ns

to

insp

ect

and t

est

a v

ehic

le a

t an

y re

aso

nable

tim

e fo

r its

fitn

ess

to o

per

ate

4.5

Exp

lain

the

role

of

the

Veh

icle

Oper

ator

and

Ser

vice

s Agen

cy (

VO

SA)

in e

nsu

ring t

hat

Nat

ional

In

spec

tion S

tandar

ds

are

main

tain

ed

4.6

Exp

lain

the

effe

ct o

f th

e fo

llow

ing t

erm

s:

–

com

plia

nce

–

imm

edia

te p

rohib

itio

n n

otice

–

del

ayed

pro

hib

itio

n n

otice

–

def

ect

notice

–

advi

sory

note

–

fixe

d p

enal

ties

–

susp

ensi

ons

4.7

Exp

lain

the

drive

r’s

resp

onsi

bili

ty in r

elat

ion t

o

curr

ent

envi

ronm

enta

l st

andar

ds

4.8

Exp

lain

why

acc

iden

t dam

age

nee

ds

to b

e re

port

ed

to t

he

licen

sing a

uth

ority

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

35

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Be

able

to c

arry

out

bas

ic

serv

icin

g a

nd o

per

atio

nal

ch

ecks

to m

ainta

in v

ehic

le

safe

ty a

nd e

ffic

iency

5.1

Car

ry o

ut

fluid

lev

el c

hec

ks a

nd r

eple

nis

h incl

udin

g:

–

engin

e oil

–

was

her

flu

id

–

bra

ke flu

id

–

coola

nt

5.2

In

spec

t an

d t

est

vehic

le s

yste

ms

pri

or

to c

arry

ing

pas

senger

s as

appro

priat

e fo

r th

e ve

hic

le b

eing

oper

ated

6

Know

how

to m

onitor

vehic

le s

yste

ms

bet

wee

n

serv

ice

inte

rval

s an

d

insp

ections

6.1

D

escr

ibe

the

import

ance

of

vehic

le m

onitoring

syst

ems

to k

eep t

he

drive

r in

form

ed o

f pote

ntial

pro

ble

ms

6.2

O

utlin

e how

the

Road V

ehic

les

(Const

ruct

ion a

nd

Use

) Reg

ula

tions

1986 m

ay influen

ce a

drive

r in

the

mai

nte

nan

ce a

nd s

elec

tion o

f ty

res

6.3

O

utlin

e th

e le

gal re

quirem

ents

reg

ardin

g t

yres

in

resp

ect

of

the

follo

win

g:

–

trea

d d

epth

–

uniform

wea

r

–

split

s

–

cuts

–

dam

age

–

inflat

ion p

ress

ure

s

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

36

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


37

Unit 5: Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance

Unit code: RPVD 27

Unit reference number: T/602/6060

QCF level: 2

Credit value: 5


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in providing a transport service for customers who require assistance in a taxi or private hire vehicle. This unit is particularly suitable for learners who work as drivers of taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 6 – Provide a Transport Service in the Community Transport, Chauffeur and Taxi and Private Hire Vehicle Industries for customers who require assistance from the Road Passenger Vehicle Driving suite.


This unit should be assessed predominantly in the workplace through observation, along with other sources of evidence such as witness testimony and questioning. Realistic workplace simulation may be used to assess areas that cover non-routine situations.





AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

38

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

when

cu

stom

ers

nee

d a

ssis

tance

an

d p

rovi

de

appro

priat

e as

sist

ance

1.1

D

emonst

rate

an a

war

enes

s of a c

ust

om

er’s

nee

d

for

assi

stance

1.2

O

ffer

the

cust

om

er t

he

appro

priat

e hel

p a

nd

assi

stan

ce t

hat

they

req

uire

1.3

O

ffer

ass

ista

nce

pro

mptly

and in a

way

that

is

polit

e an

d c

onsi

der

ate

and r

espec

ts t

he

dig

nity

of

the

cust

om

ers

1.4

D

ecid

e w

ith t

he

cust

om

er’s

appro

val th

e as

sist

ance

m

easu

res

that

are

req

uired

1.5

Ass

ess

whet

her

the

ass

ista

nce

req

uired

will

cau

se

any

risk

to t

hem

selv

es o

r th

e cu

stom

er(s

)

1.6

Ref

er t

o c

ontingen

cy p

lans

when

the

assi

stan

ce

required

can

not

be

pro

vided

1.7

W

ork

within

the

rele

vant

legis

lation a

nd c

odes

of

pra

ctic

e w

hen

dec

idin

g o

n t

he

assi

stan

ce t

o b

e giv

en

1.8

Rec

ognis

e w

hen

the

cust

om

er d

oes

not

want

assi

stan

ce

2

Know

how

to iden

tify

w

hen

cust

om

ers

nee

d

assi

stan

ce a

nd p

rovi

de

appro

priat

e as

sist

ance

2.1

D

escr

ibe

how

to r

ecognis

e cu

stom

ers

who m

ay

nee

d a

ssis

tance

2.2

D

escr

ibe

the

role

of

assi

stan

ce d

ogs

and t

hei

r co

loure

d j

acke

ts

2.3

O

utlin

e th

e co

nse

quen

ces

of

refu

sing a

n a

ssis

tance

dog w

ithout

just

ific

atio

n

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

39

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Under

stan

d a

nti-

dis

crim

inat

ory

leg

isla

tion

3.1

Exp

lain

the

vehic

le a

cces

sibili

ty p

rovi

sions

conta

ined

in c

urr

ent

Equal

ity

Legis

lation

3.2

D

escr

ibe

the

legal

duties

of a

dri

ver

in a

ssis

ting

pas

senger

s

3.3

Exp

lain

why

a drive

r ca

n b

e ex

empte

d fro

m

assi

stin

g p

asse

nger

s

4

Be

able

to o

ffer

ap

pro

priat

e as

sist

ance

to

cust

om

ers

who m

ay

exper

ience

difficu

ltie

s in

usi

ng lic

ense

d v

ehic

les

4.1

Pr

ovi

de

an a

ppro

priate

ser

vice

to c

ust

om

ers

who

require

assi

stan

ce

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

40

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Know

how

to p

rovi

de

an

appro

priat

e se

rvic

e fo

r cu

stom

ers

who m

ay

exper

ience

difficu

ltie

s in

usi

ng t

axis

and p

riva

te

hire

vehic

les

5.1

Exp

lain

why

it is

import

ant

to r

eques

t th

e cu

stom

er’s

per

mis

sion b

efore

pro

vidin

g a

ssis

tance

5.2

D

escr

ibe

the

par

ticu

lar

assi

stan

ce m

easu

res

that

a

drive

r ca

n t

ake

when

offer

ing a

ssis

tance

to

cust

om

ers

incl

udin

g t

hose

who:

–

are

dea

f or

hav

e im

pai

red h

earing

–

are

blin

d o

r ar

e par

tial

ly s

ighte

d

–

are

non-a

mbula

nt

or

hav

e lim

ited

mobili

ty

–

hav

e le

arnin

g d

ifficu

ltie

s

–

hav

e par

ticu

lar

spee

ch o

r co

mm

unic

atio

n

difficu

ltie

s

5.3

Exp

lain

the

term

s ‘p

rese

rvin

g d

ignity’

and ‘duty

of

care

’ in

the

conte

xt o

f ass

isting c

ust

om

ers

who

hav

e sp

ecia

l as

sist

ance

req

uir

emen

ts

5.4

Exp

lain

why

no e

xtra

char

ges

are

applic

able

to t

he

tran

sport

of ass

ista

nce

dogs

5.5

Exp

lain

why

door-

to-d

oor

serv

ice

should

not

be

reflec

ted in w

aiting c

har

ges

5.6

Exp

lain

why

it is

import

ant

that

hel

p a

nd a

ssis

tance

is

car

ried

thro

ugh a

t al

l st

ages

of th

e jo

urn

ey

5.7

D

escr

ibe

how

a d

rive

r ca

n a

ppea

l ag

ain

st a

Pen

alty

Char

ge

Notice

(PC

N)

when

a P

CN

has

bee

n r

ecei

ved

for

exte

ndin

g a

waitin

g p

erio

d o

r in

frin

gin

g a

par

king r

estr

iction

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

41

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


42


43

Unit 6: Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle

Unit code: RPVD 28

Unit reference number: A/602/6061

QCF level: 2

Credit value: 3


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in providing a service to customers using a wheelchair in an accessible taxi or private hire vehicle. This unit is particularly suitable for learners who work as drivers of taxis or private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 6 – Provide a Transport Service in the Community Transport, Chauffeur and Taxi and Private Hire Vehicle Industries for passengers who require assistance from the Road Passenger Vehicle Driving suite.







AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

44

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

rovi

de

safe

w

hee

lchair

ass

ista

nce

to

cust

om

ers

who r

equire

tran

sfer

to t

he

acce

ssib

le

vehic

le

1.1

Corr

ectly

dep

loy,

sec

ure

and s

tow

the

whee

lchair

ram

p

1.2

Chec

k th

e ra

mp incl

ine

for

safe

entr

y an

d e

xit

of

the

whee

lchai

r, c

ust

om

er a

nd d

rive

r

1.3

Saf

ely

manoeu

vre

a w

hee

lchair a

nd its

occ

upan

t in

to a

nd o

ut

of th

e ve

hic

le a

nd p

osi

tion t

hem

in t

he

corr

ect

ori

enta

tion

1.4

D

emonst

rate

that

the

bra

kes

are

applie

d a

nd t

he

whee

lchair is

secu

red b

y th

e m

anufa

cture

r’s

rest

rain

ts

1.5

Corr

ectly

fit

the

appro

priat

e cu

stom

er s

eat

bel

t an

d

whee

lchair r

estr

aint,

and h

eadre

st/b

ackr

est

if f

itte

d

1.6

Ensu

re t

hat

the

cust

om

er is

safe

and s

ecure

bef

ore

m

ovi

ng o

ff

1.7

Saf

ely

reve

rse

a w

hee

lchair a

nd its

occ

upant

dow

n

a ra

mp

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

45

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to p

rovi

de

safe

as

sist

ance

for

cust

om

ers

who w

ant

to t

ransf

er fro

m

whee

lchair t

o t

he

vehic

le

2.1

O

pen

and fold

a four-

whee

led w

hee

lchair

2.2

D

iscu

ss w

ith t

he

cust

om

er t

hei

r ca

pabili

ties

in

safe

ly t

ransf

erring t

hem

selv

es f

rom

the

whee

lchair

into

and o

ut

of th

e ve

hic

le

2.3

Chec

k th

at t

he

whee

lchai

r is

fit f

or

purp

ose

and

that

it

is c

om

ple

tely

sta

ble

prior

to t

he

cust

om

er

lifting t

hem

selv

es o

ut

of an

d into

the

whee

lchair

2.4

Sel

ect

and u

se t

he

corr

ect

dis

abili

ty a

id f

or

tran

sfer

of th

e cu

stom

er into

and o

ut

of

the

vehic

le

3

Know

how

to p

rovi

de

safe

w

hee

lchair

ass

ista

nce

to

cust

om

ers

who r

equire

tran

sfer

to t

he

acce

ssib

le

vehic

le

3.1

D

escr

ibe

the

spec

ialis

t eq

uip

men

t th

at m

ay b

e fitt

ed t

o a

n a

cces

sible

veh

icle

3.2

Exp

lain

the

import

ance

of

carr

ying o

ut

regula

r in

spec

tions

and r

isk

asse

ssm

ent

of

spec

ialis

t eq

uip

men

t

3.3

Exp

lain

the

import

ance

of

know

ing t

he

safe

work

ing

load

s an

d lim

its

of

spec

ialis

t eq

uip

men

t and a

ny

insp

ection a

nd t

esting r

egim

es t

hat

must

be

applie

d

3.4

D

escr

ibe

how

to s

afe

ly r

estr

ain

a w

hee

lchai

r an

d

pas

senger

3.5

D

escr

ibe

appro

priat

e pro

cedure

s fo

r dea

ling w

ith

def

ective

pas

senger

-saf

ety

equip

men

t

3.6

D

escr

ibe

the

actions

that

can

be

take

n t

o d

eal w

ith

situ

atio

ns

wher

e sc

hed

ule

s ca

nnot

be

met

3.7

D

escr

ibe

the

action t

hat

can

be

take

n t

o d

eal w

ith

situ

atio

ns

wher

e cu

stom

ers

are

not

at t

hei

r ag

reed

pic

k-up p

oin

ts

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

46

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


47

Unit 7: Transport parcels, luggage and other items in the taxi and private hire industries

Unit code: RPVD 32

Unit reference number: R/602/6065

QCF level: 2

Credit value: 2


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in transporting parcels, luggage and other items in the taxi and private hire vehicle industries. This unit is particularly suitable for learners who work as drivers of taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 16 – Transport Parcels, Luggage and Other Items in the Community Transport, Chauffeur, Taxi and Private Hire Vehicle Industries from the Road Passenger Vehicle Driving suite.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

48

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to a

ccep

t an

d load

par

cels

, lu

ggag

e an

d o

ther

item

s fo

r tr

ansp

ort

ing

1.1

Fo

llow

cust

om

ers’

inst

ruct

ions

as t

o t

he

transp

ort

an

d d

estinat

ion o

f lu

ggag

e an

d o

ther

ite

ms

1.2

Chec

k lu

ggag

e an

d o

ther

ite

ms

for

dam

age

bef

ore

ac

cepting f

or

tran

sport

1.3

Car

ry o

ut

a ri

sk a

sses

smen

t bef

ore

any

man

ual

han

dlin

g o

per

atio

n is

per

form

ed

1.4

U

se t

he

corr

ect

lifting t

echniq

ue

to lift

and c

arry

lu

ggag

e an

d o

ther

ite

ms

for

transp

ort

1.5

D

istr

ibute

and p

rote

ct luggag

e an

d o

ther

ite

ms

from

the

follo

win

g:

–

stre

ss

–

wei

ght

tran

sfer

–

impac

t

–

crush

–

pie

rcin

g

–

incl

emen

t w

eath

er

1.6

D

emonst

rate

that

pre

cautions

hav

e bee

n t

aken

to

secu

re luggag

e an

d p

rote

ct a

gai

nst

thef

t

1.7

Tak

e act

ion w

hen

luggag

e or

item

s are

too h

eavy

to

lift

or

carr

y

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

49

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Know

how

to a

ccep

t an

d

load

par

cels

, lu

ggag

e an

d

oth

er ite

ms

for

tran

sport

ing

2.1

O

utlin

e th

e re

leva

nt

regula

tions

and insu

rance

re

quirem

ents

rel

ated

to t

ransp

ort

ing luggage

or

item

s

2.2

D

efin

e th

e te

rms

‘duty

of

care

’ an

d ‘vi

cari

ous

liabili

ty’ in

rel

atio

n t

o t

ransp

ort

ing p

arce

ls,

luggag

e an

d o

ther

ite

ms

2.3

D

escr

ibe

how

to d

eal w

ith s

ubst

ance

s th

at h

ave

spec

ial re

quirem

ents

2.4

D

escr

ibe

the

pre

cautions

that

have

to b

e ta

ken

when

loadin

g a

nd t

ransp

ort

ing p

erso

nal

equip

men

t

2.5

Exp

lain

the

requirem

ents

of th

e M

anual

Han

dlin

g

Oper

atio

ns

Reg

ula

tions

1992

2.6

D

escr

ibe

how

to c

arr

y out

a ri

sk a

sses

smen

t pri

or

to u

nder

taki

ng a

ny

man

ual

han

dlin

g a

ctiv

ity

2.7

D

escr

ibe

the

inju

ries

that

can

occ

ur

when

man

ual

han

dlin

g

2.8

O

utlin

e how

to a

void

inju

ries

when

man

ual

han

dlin

g

2.9

D

escr

ibe

the

import

ance

of

report

ing a

ccid

ents

2.1

0

Des

crib

e th

e ki

net

ic lifting p

rinci

ple

2.1

1

Exp

lain

the

conse

quen

ces

of acc

epting ille

gal

goods

to t

ransp

ort

eve

n if th

e drive

r w

as u

naw

are

of th

e co

nte

nt

of

the

pack

age

2.1

2

Exp

lain

the

pre

cautions

that

should

be

take

n if

aske

d t

o t

ransp

ort

goods

that

hav

e no p

ack

age

det

ails

or

trac

ing p

aper

work

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

50

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

3

Iden

tify

the

auth

ority

that

should

be

conta

cted

if

ther

e is

a s

usp

icio

n t

hat

a p

acka

ge

is ille

gal

or

conta

ins

an e

xplo

sive

dev

ice

2.1

4

Exp

lain

why

it is

import

ant

that

drive

rs w

ho a

re

carr

ying o

ut

courier

work

hav

e a

consi

gnm

ent

note

pro

vided

by

the

cust

om

er

3

Be

able

to c

arry

out

lost

pro

per

ty c

hec

ks a

nd t

ake

the

appro

priat

e st

eps

to

iden

tify

the

ow

ner

3.1

Car

ry o

ut

a ro

utine

chec

k of th

e ve

hic

le f

or

lost

pro

per

ty

3.2

H

and o

ver

lost

pro

per

ty t

o t

he

rele

vant

per

son

3.3

Colle

ct a

rec

eipt

for

the

lost

pro

per

ty fro

m t

he

rele

vant

per

son

4

Know

how

to c

arry

out

lost

pro

per

ty c

hec

ks a

nd

take

the

appro

priat

e st

eps

to iden

tify

the

ow

ner

4.1

D

escr

ibe

the

pre

cautions

nec

essa

ry w

hen

car

ryin

g

out

a r

outine

chec

k of th

e ve

hic

le

4.2

D

escr

ibe

what

ass

ista

nce

can

be

giv

en t

he

oper

ator

or

polic

e to

try

to s

ourc

e th

e ow

ner

of lo

st p

roper

ty

4.3

O

utlin

e lic

ence

conditio

ns

in r

espec

t of

del

iver

ing

lost

pro

per

ty b

ack

to t

he

ow

ner

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


51

Unit 8: Transport children and young persons by taxi, private hire or chauffeuring

Unit code: RPVD 33

Unit reference number: Y/602/6066

QCF level: 2

Credit value: 3


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in transporting children and young persons whether directly or under a contract with a public organisation. This unit is particularly suitable for learners who work as drivers of taxis, private hire vehicles and chauffeurs.

This unit relates to GoSkills National Occupational Standard Unit 8 – Transport Children and Young Persons by Taxi, Private Hire and Chauffeuring from the Road Passenger Vehicle Driving suite.







AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

52

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

repar

e a

vehic

le f

or

tran

sport

ing

child

ren a

nd y

oung

per

sons

1.1

Pr

epare

the

vehic

le in a

ccord

ance

with t

he

licen

sing

conditio

ns

and/o

r LE

A (

Loca

l Educa

tion A

uth

ority

) co

ntr

act

spec

ific

atio

ns

1.2

Car

ry o

ut

a ve

hic

le insp

ection t

hat

may

incl

ude

anci

llary

equip

men

t des

igned

to a

ssis

t th

e boar

din

g

and a

lighting o

f ch

ildre

n a

nd y

oung p

erso

ns

who

require

spec

ial ass

ista

nce

mea

sure

s

2

Under

stan

d t

he

role

of th

e drive

r in

ensu

ring t

hat

the

vehic

le a

nd its

anci

llary

co

mponen

ts a

re f

it for

purp

ose

2.1

Exp

lain

the

import

ance

of

vehic

le s

afet

y ch

ecks

w

ithin

sch

ool an

d s

oci

al s

ervi

ce c

ontr

acts

2.2

D

escr

ibe

the

import

ance

of

regula

r ve

hic

le

insp

ection r

eport

ing s

yste

ms

2.3

Exp

lain

the

term

s ‘d

uty

of

care

’ an

d ‘neg

ligen

ce’

and h

ow

thes

e apply

when

tra

nsp

ort

ing c

hild

ren

and y

oung p

erso

ns

2.4

O

utlin

e th

e cu

rren

t se

at b

elt

law

rel

ating t

o c

hild

ren

and y

oung p

erso

ns

2.5

O

utlin

e th

e le

gal re

sponsi

bili

ty o

f th

e dri

ver

to

child

ren o

f a

cert

ain a

ge

or

hei

ght

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

53

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to s

afel

y pic

k up

and t

ransp

ort

child

ren a

nd

young p

erso

ns

to a

n

appoin

ted d

estinat

ion

poin

t w

her

e th

ey c

an b

e sa

fely

han

ded

ove

r to

an

auth

orise

d p

erso

n

3.1

D

emonst

rate

that

they

have

bee

n c

ontr

acte

d t

o

tran

sport

child

ren a

nd y

oung p

erso

ns

3.2

Pr

ovi

de

assi

stan

ce w

her

e re

quir

ed f

or

secu

ring a

se

at b

elt

or

child

res

trai

nt

3.3

Ensu

re t

hat

all ch

ildre

n a

nd y

oung p

erso

ns

who

require

assi

stan

ce a

re a

ssis

ted

3.4

Arr

ive

at

the

colle

ctio

n o

r des

tinat

ion p

oin

t at

the

agre

ed t

ime

3.5

Tra

nsp

ort

child

ren a

nd y

oung p

erso

ns

safe

ly in lin

e w

ith o

per

ato

r polic

ies

and L

EA/l

icen

sing a

uth

ority

co

ntr

act

req

uirem

ents

and c

onditio

ns

4

Know

how

to s

afel

y pic

k up a

nd t

ransp

ort

child

ren

and y

oung p

erso

ns

to a

des

tinat

ion p

oin

t w

her

e th

ey c

an b

e sa

fely

handed

ove

r to

an a

uth

orise

d

per

son

4.1

O

utlin

e th

e In

dep

enden

t Safe

guar

din

g A

uth

ority

in

pro

tect

ing c

hild

ren a

nd y

oung p

eople

4.2

D

escr

ibe

the

role

and r

esponsi

bili

ties

of a d

rive

r an

d a

n e

scort

when

tra

nsp

ort

ing c

hild

ren a

nd

young p

erso

ns

within

a c

ontr

act

supplie

d b

y a

loca

l au

thority

or

LEA

4.3

Exp

lain

the

import

ance

of

info

rmin

g c

hild

ren a

nd

young p

erso

ns

of th

e fo

llow

ing:

–

dan

ger

are

as a

round t

he

vehic

le t

hat

can

cau

se

serious

harm

or

inju

ry

–

when

and h

ow

to e

nte

r or

leave

the

vehic

le

4.4

Exp

lain

the

import

ance

of

mai

nta

inin

g t

he

dig

nity

of

the

child

when

ass

isting w

ith b

oar

din

g a

nd a

lighting

4.5

Exp

lain

how

to e

nsu

re t

he

school, c

olle

ge,

tea

cher

s an

d/o

r par

ents

are

confiden

t in

thei

r ab

ilities

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

54

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4.6

Exp

lain

the

term

‘in

loco

par

entis’

and h

ow

it

applie

s to

the

drive

r in

char

ge

4.7

D

escr

ibe

how

to d

eal w

ith t

he

follo

win

g:

–

an u

nw

ell ch

ild

–

trav

el s

ickn

ess

–

bully

ing

–

mis

beh

avio

ur

–

a dis

tres

sed c

hild

4.8

Exp

lain

how

to c

om

munic

ate

with c

hild

ren a

nd

young p

eople

in a

sen

sitive

man

ner

ensu

ring

contr

ols

on b

ad b

ehavi

our

and h

igh s

pirits

are

mai

nta

ined

4.9

Exp

lain

why

close

conta

ct s

hould

be

kept

with t

he

oper

ator,

sch

ool, c

olle

ge

or

contr

acting a

uth

ority

if

a pote

ntial

pro

ble

m a

rise

s w

ith t

he

tran

sport

ar

rangem

ents

4.1

0

Exp

lain

the

import

ance

of

the

‘han

dove

r of

resp

onsi

bili

ties

’ to

a w

aitin

g p

are

nt,

guard

ian o

r sc

hool

4.1

1

Outlin

e a

contingen

cy p

lan t

hat

could

be

adopte

d if

an inci

den

t or

emer

gen

cy t

ook

pla

ce d

uring t

he

tran

sport

ation o

f ch

ildre

n a

nd y

oung p

erso

ns

4.1

2

Exp

lain

the

import

ance

of a d

rive

r’s

log o

r dia

ry t

o

reco

rd inci

den

ts a

nd a

llegat

ions

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

55

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


56


57

Unit 9: Carry fare paying passengers within the framework of the private hire industry

Unit code: RPVD 25


QCF level: 2

Credit value: 4


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in operating a private hire vehicle within the regulatory framework pertaining to the licensing area in which they are licensed to transport passengers.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

58

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

reaso

ns

why

drive

rs,

vehic

les

and

oper

ators

hav

e to

hav

e a

licen

ce t

o o

per

ate

1.1

O

utlin

e th

e re

aso

ns

why

drive

rs,

vehic

les

and

oper

ators

are

lic

ense

d in t

he

priva

te h

ire

and t

axi

tr

ades

2

Under

stan

d h

ow

to m

eet

the

requirem

ents

to h

old

an

d r

etai

n a

drive

r’s

licen

ce

2.1

Exp

lain

how

to o

bta

in a

priva

te h

ire

drive

r’s

licen

ce

2.2

Exp

lain

the

reaso

ns

why

a m

edic

al e

xem

ption

cert

ific

ate

may

be

gra

nte

d f

or:

–

Gro

up 2

med

ical st

andar

ds

–

the

carr

iage

of

assi

stan

ce d

ogs

–

pro

visi

on o

f ass

ista

nce

to d

isab

led p

eople

under

le

gis

lation

2.3

Exp

lain

the

term

‘fit

and p

roper

’ in

the

conte

xt o

f an

applic

ation for

a drive

r’s

licen

ce

2.4

Exp

lain

the

term

‘fu

ll dis

closu

re’ in

the

conte

xt o

f an

applic

ation for

a drive

r’s

licen

ce

2.5

Sta

te t

he

dura

tion a

drive

r’s

licen

ce is

valid

as

det

erm

ined

by

the

regula

tions

or

the

licen

sing

auth

ority

2.6

O

utlin

e th

e re

leva

nt

sect

ions

of

the

Sta

tuto

ry

Reg

ula

tions

that

apply

to t

he

licen

sing o

f priva

te

hire

drive

rs

2.7

Exp

lain

the

appea

ls p

roce

dure

s w

ithin

the

rele

vant

regula

tions

for

applic

ants

who h

ave

had t

hei

r lic

ence

applic

ations

refu

sed,

susp

ended

or

revo

ked

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

59

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.8

D

escr

ibe

the

circ

um

stan

ces

wher

e a d

rive

r’s

licen

ce

can b

e im

med

iate

ly s

usp

ended

or

revo

ked

2.9

Id

entify

the

per

son(s

) w

ho a

re p

erm

itte

d t

o d

rive

a

licen

sed v

ehic

le

2.1

0

Iden

tify

the

per

sons

who h

ave

the

auth

ority

to

reques

t to

see

a d

rive

r’s

or

oper

ator’s

licen

ce

3

Know

how

to p

rovi

de

a priva

te h

ire

vehic

le t

hat

m

eets

the

requirem

ents

of

the

licen

sing a

uth

ority

3.1

D

efin

e th

e te

rms

type

appro

val an

d t

he

cate

gories

in

res

pec

t of lic

ensi

ng a

priva

te h

ire

vehic

le

3.2

O

utlin

e ve

hic

le lic

ensi

ng c

onditio

ns

3.3

D

escr

ibe

the

term

‘no-l

imit’ w

hen

iss

uin

g p

riva

te

hire

vehic

le lic

ense

s

3.4

D

escr

ibe

the

type

of

sign t

hat

would

be

consi

der

ed

illeg

al if d

ispla

yed o

n a

pri

vate

hire

vehic

le

3.5

Id

entify

the

types

of

vehic

les

and o

per

atio

ns

that

ca

n b

e ex

empt

from

lic

ensi

ng

3.6

Exp

lain

the

conse

quen

ces

of not

exhib

itin

g a

lic

ence

pla

te a

s pre

scribed

by

the

licen

sing a

uth

ority

3.7

O

utlin

e th

e ke

y det

ails

that

can b

e fo

und o

n a

lic

ence

pla

te

3.8

Id

entify

the

tim

efra

me

during w

hic

h lic

ence

pla

tes

and d

iscs

hav

e to

be

retu

rned

to t

he

licen

sing

auth

ority

on v

ehic

le s

usp

ensi

on,

revo

cation o

r ex

piry

3.9

D

escr

ibe

the

circ

um

stan

ces

wher

e a v

ehic

le lic

ence

ca

n b

e im

med

iate

ly s

usp

ended

or

revo

ked

3.1

0

Outlin

e th

e ap

pea

ls p

roce

dure

if a

vehic

le lic

ence

has

bee

n r

efuse

d,

susp

ended

or

revo

ked

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

60

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to w

ork

within

the

regula

tory

fra

mew

ork

for

carr

ying p

asse

nger

s fo

r hire

and r

ewar

d

4.1

Succ

essf

ully

res

pond t

o a

booki

ng fro

m a

n o

per

ato

r

4.2

Succ

essf

ully

res

pond t

o a

booki

ng v

ia a

radio

re

ques

t or

the

sendin

g o

f dat

a

5

Know

how

to w

ork

within

th

e re

gula

tory

fra

mew

ork

fo

r ca

rryi

ng p

ass

enger

s fo

r hire

and r

ewar

d

5.1

Exp

lain

the

term

‘pre

-booki

ng’

5.2

Exp

lain

how

hac

kney

car

riag

e and p

riva

te h

ire

fare

s ar

e det

erm

ined

5.3

D

escr

ibe

the

stat

uto

ry leg

isla

tion w

her

e it c

once

rns

illeg

al ply

ing for

hir

e, incl

udin

g t

outing for

busi

nes

s

5.4

D

escr

ibe

the

conse

quen

ces

of

ply

ing for

hire

without

a hac

kney

car

riag

e lic

ence

incl

udin

g

insu

rance

im

plic

atio

ns

5.5

D

escr

ibe

the

circ

um

stan

ces

wher

e drive

rs m

ay b

e lia

ble

to b

e ch

arged

with a

n o

ffen

ce u

nder

loca

l bye

law

s

5.6

Exp

lain

the

diffe

rence

bet

wee

n s

ignag

e th

at is

pro

hib

ited

/curt

aile

d o

n p

riva

te h

ire

vehic

les

and t

he

signag

e an

d a

dve

rtis

ing p

erm

itte

d o

n h

ackn

ey

carr

iage

vehic

les

5.7

O

utlin

e th

e le

gal re

quirem

ent

regar

din

g n

o s

moki

ng

incl

udin

g s

ignag

e

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

61

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

6

Know

how

to d

isch

arge

the

duties

and

resp

onsi

bili

ties

of a

licen

sed o

per

ator

6.1

Sta

te t

he

requirem

ents

for

oper

ator

licen

sing

6.2

Sta

te t

he

dura

tion o

f th

e oper

ato

r’s

licen

ce

6.3

Sta

te w

ho is

resp

onsi

ble

for

taki

ng p

riva

te h

ire

booki

ngs

6.4

O

utlin

e how

that

booki

ng is

dis

char

ged

in lin

e w

ith

legis

lation

6.5

D

escr

ibe

the

requirem

ents

of a lic

ense

d o

per

ator

for

the

follo

win

g:

–

reco

rdin

g b

ooki

ngs

–

pro

duci

ng r

ecord

s

–

mai

nta

inin

g a

reg

iste

r of drive

rs a

nd v

ehic

le

det

ails

–

oper

ator

licen

ces

–

dis

pla

ying a

com

pan

y ta

riff

shee

t

–

pre

senting a

suitab

le w

aiting r

oom

6.6

D

escr

ibe

the

legis

lative

req

uirem

ents

apply

ing t

o

the

use

of

vehic

les

and d

rive

rs u

sed u

nder

an

oper

ator

licen

ce w

ithin

the

dis

tric

t (c

ross

-bord

er

hirin

g)

6.7

O

utlin

e under

what

circu

mst

ance

s an

oper

ator

licen

ce c

an b

e re

fuse

d,

susp

ended

or

revo

ked

6.8

O

utlin

e th

e ap

pea

ls p

roce

dure

if an

oper

ator’s

licen

ce h

as b

een r

efuse

d,

susp

ended

or

revo

ked

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

62

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


63

Unit 10: Carry fare paying passengers within the regulatory framework of the taxi industry

Unit code: RPVD 26

Unit reference number: F/602/6059

QCF level: 2

Credit value: 4


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in operating a hackney carriage/taxi within the regulatory framework pertaining to the licensing area in which they are licensed to transport passengers.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

64

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

reaso

ns

why

dri

vers

and v

ehic

les

hav

e to

obta

in a

lic

ence

1.1

O

utlin

e th

e re

aso

ns

why

drive

rs,

vehic

les

and

oper

ators

are

lic

ense

d s

epar

atel

y in

the

priva

te h

ire

and t

axi

tra

des

2

Know

how

to m

eet

the

requirem

ents

to h

old

and

reta

in a

dri

ver’s

licen

ce

2.1

Exp

lain

how

to o

bta

in a

hack

ney

car

riage

drive

r’s

licen

ce

2.2

Exp

lain

the

reaso

ns

why

a m

edic

al e

xem

ption

cert

ific

ate

may

be

gra

nte

d f

or:

–

Gro

up 2

med

ical st

andar

ds

–

the

carr

iage

of

assi

stan

ce d

ogs

–

pro

visi

on o

f ass

ista

nce

to d

isab

led p

eople

under

le

gis

lation

2.3

Exp

lain

the

term

‘fit

and p

roper

’ in

the

conte

xt o

f an

applic

ation for

a drive

r’s

licen

ce

2.4

Exp

lain

the

term

‘fu

ll dis

closu

re’ in

the

conte

xt o

f an

applic

ation for

a drive

r’s

licen

ce

2.5

Sta

te t

he

dura

tion a

drive

r’s

licen

ce is

valid

as

det

erm

ined

by

the

regula

tions

or

the

licen

sing

auth

ority

2.6

O

utlin

e th

e re

leva

nt

sect

ion o

f th

e Sta

tuto

ry

Reg

ula

tions

that

apply

to t

he

licen

sing o

f hac

kney

ca

rria

ge

drive

rs

2.7

Exp

lain

the

appea

ls p

roce

dure

within

the

rele

vant

regula

tions

for

applic

ants

who h

ave

had t

hei

r lic

ence

applic

ations

refu

sed,

susp

ended

or

revo

ked

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

65

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.8

D

escr

ibe

the

circ

um

stan

ces

wher

e a d

rive

r’s

licen

ce

may

be

imm

edia

tely

susp

ended

or

revo

ked

2.9

Id

entify

the

per

son(s

) w

ho a

re p

erm

itte

d t

o d

rive

a

licen

sed v

ehic

le

2.1

0

Iden

tify

the

auth

orise

d p

erso

ns

who h

ave

the

auth

ority

to r

eques

t to

see

a d

rive

r’s

licen

ce

3

Know

how

to p

rovi

de

a hac

kney

car

riag

e th

at

mee

ts t

he

requirem

ents

of

the

licen

sing a

uth

ority

3.1

D

efin

e th

e te

rms

type

appro

val an

d t

he

cate

gories

in

res

pec

t of lic

ensi

ng a

tax

i

3.2

O

utlin

e ve

hic

le lic

ensi

ng c

onditio

ns

3.3

D

escr

ibe

the

term

s de-

regula

tion a

nd r

estr

iction

when

iss

uin

g v

ehic

le lic

ense

s

3.4

Exp

lain

the

conse

quen

ces

of not

exhib

itin

g a

lic

ence

pla

te a

s pre

scribed

by

the

licen

sing a

uth

ority

3.5

O

utlin

e th

e ke

y det

ails

that

can b

e fo

und o

n a

lic

ence

pla

te

3.6

Id

entify

the

tim

efra

me

during w

hic

h lic

ence

pla

tes

and d

iscs

hav

e to

be

retu

rned

to t

he

licen

sing

auth

ority

on v

ehic

le s

usp

ensi

on,

revo

cation o

r ex

piry

3.7

Id

entify

the

circ

um

stan

ces

wher

e a

vehic

le lic

ence

ca

n b

e im

med

iate

ly s

usp

ended

or

revo

ked

3.8

O

utlin

e th

e ap

pea

ls m

echan

ism

if a

vehic

le lic

ence

has

bee

n r

efuse

d,

susp

ended

or

revo

ked

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

66

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to w

ork

within

the

regula

tory

fra

mew

ork

for

carr

ying p

asse

nger

s fo

r hire

and r

ewar

d

4.1

Succ

essf

ully

res

pond t

o a

‘flag

dow

n’

4.2

Succ

essf

ully

res

pond t

o a

req

ues

t at

an a

uth

orise

d

rank

4.3

Succ

essf

ully

res

pond t

o a

req

ues

t fo

r an

est

imate

fo

r a

journ

ey o

uts

ide

the

licen

sing b

oundary

4.4

Succ

essf

ully

res

pond t

o a

booki

ng fro

m a

n o

per

ato

r

4.5

Succ

essf

ully

res

pond t

o a

booki

ng v

ia a

radio

re

ques

t or

the

sendin

g o

f dat

a

4.6

Pr

oce

ss a

hac

kney

car

riag

e fa

re fro

m t

he

taxi

met

er

to t

he

cust

om

er r

ecei

pt

4.7

Pr

oce

ss a

far

e w

her

e an

ext

ra c

har

ge

is a

pplie

d

from

the

fare

table

5

Know

how

to w

ork

within

th

e re

gula

tory

fra

mew

ork

fo

r ca

rryi

ng p

ass

enger

s fo

r hire

and r

ewar

d

5.1

Exp

lain

the

conditio

ns

that

are

atta

ched

to t

he

term

‘p

lyin

g f

or

hire’

5.2

Exp

lain

the

use

of th

e ta

xim

eter

or

asso

ciat

ion

fare

s bookl

et for

journ

eys

outs

ide

the

licen

sing

boundar

y

5.3

Exp

lain

the

term

‘pre

-booki

ng’

5.4

D

escr

ibe

the

conse

quen

ces

of

ply

ing for

hire

without

a hac

kney

car

riag

e lic

ence

incl

udin

g

insu

rance

im

plic

atio

ns

5.5

Exp

lain

the

requirem

ent

for

a m

eter

ed v

ehic

le t

o

dis

pla

y fa

res

and c

harg

es v

ia a

pre

scribed

far

e ta

ble

or

boar

d in t

he

vehic

le

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

67

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5.6

Exp

lain

how

hac

kney

car

riag

e and p

riva

te h

ire

fare

s ar

e det

erm

ined

5.7

D

escr

ibe

the

stat

uto

ry b

yela

ws

wher

e th

ey c

once

rn

the

follo

win

g:

–

conduct

on t

he

ranks

–

pre

scribed

dis

tance

of th

e to

wn,

city

or

boro

ugh

–

del

ayin

g,

neg

lect

ing o

r om

itting t

o t

ake

a h

ire

–

usi

ng t

he

most

direc

t ro

ute

unle

ss d

irec

ted

oth

erw

ise

–

char

gin

g a

far

e gre

ater

than

that

agre

ed o

r au

thorise

d b

y th

e bye

law

5.8

D

escr

ibe

the

circ

um

stan

ces

wher

e drive

rs m

ay b

e lia

ble

to b

e ch

arged

with a

n o

ffen

ce u

nder

the

loca

l bye

law

s

5.9

Exp

lain

the

diffe

rence

bet

wee

n s

ignag

e th

at is

pro

hib

ited

/curt

aile

d o

n p

riva

te h

ire

vehic

les

and t

he

signag

e an

d a

dve

rtis

ing p

erm

itte

d o

n h

ackn

ey

carr

iage

vehic

les

5.1

0

Outlin

e th

e le

gal re

quirem

ent

regar

din

g n

o s

moki

ng

incl

udin

g s

ignag

e

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

68

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


69

Unit 11: Process fares and charges for private hire passengers

Unit code: RPVD 30

Unit reference number: J/602/6063

QCF level: 2

Credit value: 1


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in processing fares and charges for private hire passengers. This unit is particularly suitable for learners who work as drivers of private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 18 – Process fares in the Community Transport, Chauffeur, Taxi and Private Hire Vehicle Industries from the Road Passenger Vehicle Driving suite.





The operation of taximeters in private hire vehicles in London is forbidden in law, centres should take account of the local licensing conditions when assessing this unit.



AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

70

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to c

arry

out

priva

te h

ire

work

on

beh

alf of an o

per

ato

r

1.1

Acc

ept

and c

om

ple

te a

priva

te h

ire

fare

whic

h h

as

bee

n p

re-b

ooke

d t

hro

ugh a

priva

te h

ire

oper

ator

1.2

Rec

ognis

e an

d a

ccep

t w

hen

a c

once

ssio

nary

tra

vel

pas

s or

card

has

bee

n o

ffer

ed

2

Know

how

to c

arry

out

priva

te h

ire

work

when

co

ntr

act

ed t

o a

pri

vate

hire

oper

ator

2.1

O

utlin

e how

a p

riva

te h

ire

agre

emen

t is

mad

e th

rough a

lic

ense

d p

riva

te h

ire

oper

ator

and d

etails

co

nve

yed t

o t

he

priva

te h

ire

drive

r

2.2

D

escr

ibe

the

oper

atio

n o

f m

oder

n b

ooki

ng a

nd

dis

patc

h s

yste

ms

2.3

D

escr

ibe

the

pay

men

t sy

stem

s th

at a

re a

vaila

ble

to

the

drive

r

2.4

D

escr

ibe

the

ben

efits

of ‘a

uto

book’

and ‘ca

ll back

’

2.5

D

escr

ibe

how

chan

ge

is c

alc

ula

ted a

nd a

rec

eipt

giv

en t

o t

he

cust

om

er

2.6

D

escr

ibe

how

cash

and o

ther

rec

eipts

are

rec

onci

led

at t

he

end o

f ea

ch w

ork

ing p

erio

d

2.7

Li

st c

om

mon m

ethods

of drive

r pay

men

t w

hen

co

ntr

act

ed t

o a

radio

cir

cuit

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


71

Unit 12: Process fares and charges for taxi passengers

Unit code: RPVD 31

Unit reference number: L/602/6064

QCF level: 2

Credit value: 1


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in processing fares and charges for taxi passengers. This unit is particularly suitable for learners who work as drivers of taxis.

This unit relates to GoSkills National Occupational Standard Unit 18 – Process fares in the Community Transport, Chauffeur and Taxi and Private Hire Vehicle Industries from the Road Passenger Vehicle Driving suite.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

72

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to a

ccura

tely

ch

arge

out

a fa

re f

or

tran

sport

ing p

ass

enger

s w

ithin

a h

ire

and r

ewar

d

syst

em

1.1

U

se a

taxi

met

er t

hat

is

fitt

ed t

o a

hack

ney

car

riag

e to

dem

onst

rate

to t

he

cust

om

ers

the

hire

per

iod

char

ge

that

may

also

incl

ude

oth

er c

har

ges

that

are

within

the

rem

it o

f th

e lic

ensi

ng c

onditio

ns

1.2

O

ffer

a q

uota

tion f

or

a hack

ney

car

riag

e hire

outs

ide

of

the

licen

sing b

oundary

1.3

Rec

ognis

e an

d a

ccep

t w

hen

a c

once

ssio

nary

tra

vel

pas

s or

card

has

bee

n o

ffer

ed

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

73

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Know

how

to a

ccura

tely

ch

arge

out

a fa

re f

or

tran

sport

ing p

ass

enger

s w

ithin

a h

ire

and r

ewar

d

syst

em

2.1

Exp

lain

the

legal re

quirem

ents

rel

atin

g t

o t

he

dis

pla

y an

d p

osi

tionin

g o

f th

e fa

re t

able

or

board

fo

r th

e ben

efit o

f cu

stom

ers

2.2

Exp

lain

how

a t

ariff

sys

tem

can

be

bro

ken d

ow

n

into

a n

um

ber

of

tariff

s dep

endin

g o

n t

he

tim

e of

day

2.3

D

escr

ibe

the

oper

atio

n o

f a

moder

n b

ooki

ng a

nd

dis

patc

h s

yste

m

2.4

D

escr

ibe

the

oper

atio

n o

f an

ele

ctro

nic

taxi

met

er

han

dlin

g m

ultip

le a

nd p

rogre

ssiv

e ta

riff

s

2.5

Exp

lain

the

reca

libra

tion p

roce

ss o

f th

e ta

xim

eter

w

hen

the

tariff

s are

updat

ed

2.6

D

escr

ibe

the

pay

men

t sy

stem

s th

at a

re a

vaila

ble

to

the

drive

r

2.7

D

escr

ibe

the

ben

efits

of ‘a

uto

book’

and ‘ca

ll back

’

2.8

D

escr

ibe

how

chan

ge

is c

alc

ula

ted a

nd a

rec

eipt

giv

en t

o t

he

cust

om

er

2.9

D

escr

ibe

how

cash

and o

ther

rec

eipts

are

rec

onci

led

at t

he

end o

f ea

ch w

ork

ing p

erio

d

2.1

0

List

com

mon m

ethods

of drive

r pay

men

t w

hen

co

ntr

act

ed t

o a

radio

cir

cuit

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

74

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


75

Unit 13: Plan routes in the taxi and private hire industries

Unit code: RPVD 29

Unit reference number: F/602/6062

QCF level: 2

Credit value: 1


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in planning routes. This unit is particularly suitable for learners who work as drivers of taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 17 – Plan routes in the road passenger transport industry from the Road Passenger Vehicle Driving suite.








AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

76

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to t

ransp

ort

the

cust

om

er b

y th

e m

ost

direc

t an

d r

ecognis

ed

route

poss

ible

1.1

U

se a

var

iety

of to

ols

to d

eter

min

e a b

ooki

ng

addre

ss

1.2

Sel

ect

and inte

rpre

t a

road

map t

o d

eter

min

e a

des

tinat

ion loca

tion

1.3

Id

entify

fro

m loca

l kn

ow

ledge

or

a m

ap c

om

mon

pic

k-up p

oin

ts a

nd d

estinat

ion loca

tions

1.4

U

se a

ppro

priat

e eq

uip

men

t to

cal

cula

te

appro

xim

ate

dis

tance

s an

d journ

ey t

ime

bet

wee

n

loca

tions

1.5

O

ffer

the

cust

om

er a

n a

lter

nat

ive

choic

e of ro

ute

if

ther

e is

a d

elay

due

to r

oad

work

s, a

ccid

ents

or

any

oth

er inci

den

ts

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

77

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Know

how

to t

ransp

ort

cu

stom

ers

by

the

most

direc

t an

d r

ecognis

ed

route

poss

ible

2.1

D

escr

ibe

how

to p

inpoin

t lo

cations

on m

aps

2.2

Id

entify

a r

ange

of

topogra

phic

al sy

mbols

and

det

ail fr

om

road

map

s in

cludin

g:

–

road

s an

d m

oto

rway

s

–

road

and m

oto

rway

inte

rsec

tions

–

moto

rway

serv

ices

–

tran

sport

sig

ns

–

trave

l poin

ts

–

public

build

ings

–

info

rmat

ion p

oin

ts

2.3

Exp

lain

the

ben

efits

of ad

vance

d c

om

munic

atio

n

tech

nolo

gy

avai

lable

to t

he

drive

r

2.4

Exp

lain

the

dis

cret

ionar

y ru

les

for

drive

rs o

f ta

xis

and p

riva

te h

ire

vehic

les

when

set

ting d

ow

n a

nd

pic

king u

p c

ust

om

ers

2.5

D

escr

ibe

the

safe

ty m

easu

res

and r

estr

ictions

that

drive

rs h

ave

to b

e aw

are

of w

hen

pic

king u

p a

nd

dro

ppin

g o

ff a

t th

e fo

llow

ing:

–

airp

ort

s

–

rail

stat

ions

–

hosp

ital

s

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

78

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


79

Unit 14: Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries

Unit code: RPVD 14

Unit reference number: K/602/6007

QCF level: 2

Credit value: 2


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in developing and maintaining work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries. This unit is particularly suitable for learners who work in community transport vehicles, taxis, private hire vehicles and chauffeuring as drivers or passenger support.

This unit relates to GoSkills National Occupational Standard Unit 14 – Develop and Maintain your Work Skills and Knowledge in the Community Transport, Chauffeur and Taxi and Private Hire Vehicle Industries from the Road Passenger Vehicle Driving suite.


This unit should be assessed predominantly in the workplace through observation, along with other sources of evidence such as witness testimony, questioning, written evidence and professional discussion.

Simulation must not be used to assess this unit.




AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

80

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to d

evel

op a

nd

mai

nta

in w

ork

ski

lls a

nd

know

ledge

1.1

Car

ry o

ut

activi

ties

to d

evel

op p

erso

nal

ski

lls

1.2

Bal

ance

per

sonal

nee

ds

and t

he

nee

ds

of th

e org

anis

atio

n

1.3

D

iscu

ss a

nd a

gre

e w

ith t

he

appro

priate

per

son in

the

org

anis

atio

n h

ow

per

sonal

dev

elopm

ent

nee

ds

will

be

met

and g

et f

eedbac

k

1.4

Tak

e act

ion if pro

gre

ss is

bel

ow

the

nec

essa

ry

stan

dar

d

2

Know

how

to d

evel

op a

nd

mai

nta

in w

ork

ski

lls a

nd

know

ledge

2.1

Id

entify

and d

escr

ibe

the

stan

dard

s of sk

ills

and

know

ledge

nee

ded

in t

he

role

2.2

D

escr

ibe

how

to m

easu

re c

urr

ent

skill

s an

d iden

tify

ar

eas

nee

din

g d

evel

opm

ent

2.3

D

escr

ibe

pro

cess

within

the

org

anis

atio

n f

or

dis

cuss

ing a

nd a

gre

eing p

erso

nal

dev

elopm

ent

pla

ns

and g

etting fee

dbac

k

2.4

D

escr

ibe

how

to m

onitor

pro

gre

ss a

gai

nst

per

sonal

dev

elopm

ent

pla

ns

2.5

Id

entify

the

mai

n p

rovi

der

s of pas

senger

tra

nsp

ort

re

late

d t

o t

he

role

2.6

D

escr

ibe

the

make

up o

f th

e pass

enger

tra

nsp

ort

in

dust

ry a

t nat

ional and loca

l le

vel

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

81

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


82


83

Unit 15: Manage and administer small businesses in the community transport, taxi or private hire vehicle industries

Unit code: RPVD 19

Unit reference number: M/602/6025

QCF level: 3

Credit value: 4


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in managing and administering small businesses in the community transport, taxi or private hire vehicle industries. This unit is particularly suitable for learners who work as drivers of community transport vehicles, taxis and private hire vehicles.

This unit relates to GoSkills National Occupational Standard Unit 19 – Manage and Administer Small Businesses in the Community Transport, Taxi or Private Hire Vehicle Industries from the Road Passenger Vehicle Driving suite.


This unit should be assessed through sources of evidence such as witness testimony, questioning and professional discussion.

Simulation must not be used to assess this unit.



This unit is assessed in the workplace or in conditions resembling the workplace. Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

84

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

lan a

nd

oper

ate

a sm

all busi

nes

s

1.1

D

evel

op a

bas

ic p

lan f

or

sett

ing u

p a

nd r

unnin

g t

he

busi

nes

s

1.2

Id

entify

the

dem

and f

or

the

busi

nes

s, a

nd e

stim

ate

the

pote

ntial

lev

els

of in

com

e

1.3

Id

entify

how

and w

hen

the

busi

nes

s w

ill o

per

ate

to

achie

ve t

hose

lev

els

of in

com

e

1.4

Est

imat

e th

e co

sts

of ru

nnin

g t

he

busi

nes

s

1.5

Pr

epare

a f

inan

cial fo

reca

st s

how

ing c

ost

s,

earn

ings,

wag

es e

tc b

y w

eek

and m

onth

1.6

Id

entify

the

appro

priat

e so

urc

es for

loan

s an

d

gra

nts

1.7

Id

entify

str

ength

s, w

eakn

esse

s, o

pport

unitie

s an

d

thre

ats

for

the

busi

nes

s

1.8

Id

entify

opport

unitie

s fo

r dev

elopm

ent

of th

e busi

nes

s

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

85

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Know

how

to p

lan a

nd

oper

ate

a sm

all busi

nes

s

2.1

D

escr

ibe

the

diffe

rence

s bet

wee

n t

he

follo

win

g:

–

sole

tra

der

s

–

par

tner

ship

s

–

limited

com

pan

ies

–

fran

chis

es

–

co-o

per

ativ

es

2.2

D

escr

ibe

the

resp

onsi

bili

ties

and d

uties

of ru

nnin

g a

busi

nes

s

2.3

D

escr

ibe

the

resp

onsi

bili

ties

and d

uties

of th

e va

rious

regula

tory

bodie

s

2.4

D

escr

ibe

the

term

s and c

onditio

ns

of tr

adin

g a

nd

man

agin

g c

ontr

acts

2.5

D

escr

ibe

the

cost

s and o

verh

eads

ass

oci

ated

with

runnin

g t

he

busi

nes

s

2.6

Li

st t

he

sourc

es o

f finan

ce a

nd a

dvi

ce f

or

smal

l busi

nes

ses

2.7

D

escr

ibe

the

outs

ide

influen

ces

that

may

affec

t th

e busi

nes

s and p

erso

nal

ear

nin

gs

2.8

D

escr

ibe

how

to iden

tify

and b

id for

contr

act

work

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

86

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to m

anag

e ac

counting a

nd

adm

inis

trat

ion f

unct

ions

3.1

M

ainta

in fin

anci

al r

ecord

s fo

r th

e busi

nes

s

3.2

M

ake

NI,

tax

and V

AT p

aym

ents

in a

ccord

ance

with

stat

uto

ry r

equirem

ents

and p

roce

dure

s

3.3

Id

entify

the

type

and lev

el o

f ap

pro

priat

e in

sura

nce

s fo

r th

e busi

nes

s

3.4

M

ainta

in a

nd p

roce

ss c

ust

om

er info

rmat

ion t

hat

co

mplie

s w

ith leg

isla

tive

req

uirem

ents

4

Know

how

to m

anag

e ac

counting a

nd

adm

inis

trat

ion f

unct

ions

4.1

D

escr

ibe

the

import

ance

and leg

al o

blig

atio

ns

of

keep

ing a

nd m

ainta

inin

g fin

anci

al r

ecord

s fo

r th

e busi

nes

s

4.2

D

escr

ibe

the

diffe

rent

met

hods

by

whic

h b

ook-

keep

ing c

an b

e done

4.3

Exp

lain

how

to w

ork

out

earn

ings,

cost

s, c

ash-f

low

an

d p

rofit

4.4

O

utlin

e th

e re

quirem

ents

conce

rnin

g p

aym

ent

of

NI,

tax

, an

d V

AT a

nd o

ther

sta

tuto

ry p

aym

ents

4.5

Exp

lain

the

import

ance

of

the

Dat

a Pr

ote

ctio

n A

ct

4.6

Exp

lain

the

role

of

the

ban

ks,

diffe

rent

ban

k ac

counts

, ban

k in

tere

st a

nd c

har

ges

4.7

D

escr

ibe

the

leve

ls o

f pro

tect

ion p

rovi

ded

by

diffe

rent

insu

rance

polic

ies

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

87

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


88


89

Unit 16: Process telephone bookings in the road passenger transport industries

Unit code: RPVD 20


QCF level: 2

Credit value: 2


Unit summary

The purpose of this unit is for learners to demonstrate occupational competence in processing telephone bookings in the road passenger transport industry. This unit is particularly suitable for learners who work as telephone booking staff working in the road passenger transport industries.

This unit relates to GoSkills National Occupational Standard Unit 20 – Process Telephone Bookings in the Road Passenger Transport Industry from the Road Passenger Vehicle Driving suite.


This unit should be assessed predominantly in the workplace through observation, along with other sources of evidence such as witness testimony, questioning and written evidence.






AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

90

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

the

pro

spec

tive

pas

senger

’s

tran

sport

req

uirem

ents

1.1

U

se t

he

tele

phone

and a

ny

asso

ciat

ed I

T e

quip

men

t

1.2

Acc

ura

tely

iden

tify

the

pro

spec

tive

pass

enger

’s

tran

sport

nee

ds

incl

udin

g a

ny

par

ticu

lar

nee

ds

that

w

ould

nee

d t

o b

e ac

com

modate

d

1.3

Chec

k w

het

her

the

pro

spec

tive

pas

senger

’s n

eeds

can b

e m

et,

wher

e re

leva

nt

clea

rly

confirm

ing t

he

agre

ed t

ransp

ort

arr

angem

ents

, an

d

confirm

ing/c

hec

king t

hei

r under

stan

din

g o

f th

em

1.4

G

ive

clea

r ex

pla

nations

and s

ugges

tions

to t

he

pro

spec

tive

pas

senger

about

alter

nat

ive

tran

sport

ar

rangem

ents

if

thei

r re

quirem

ents

can

not

be

met

an

d g

ive

the

calle

r en

ough t

ime

to s

eek

clar

ific

ation

of th

ese

alte

rnat

ives

1.5

Confirm

cle

arly

to t

he

pro

spec

tive

pass

enger

the

agre

ed a

lter

nat

ives

and c

hec

k th

at t

hey

under

stan

d

and a

gre

e th

em

1.6

Id

entify

, w

ithin

the

limits

of ow

n p

erso

nal

re

sponsi

bili

ty,

when

a c

alle

r nee

ds

hel

p b

eyond t

hat

pro

vided

by

the

org

anis

atio

n a

nd t

ake

appro

priate

ac

tion in a

gre

emen

t w

ith t

he

calle

r

1.7

M

ake

a co

rrec

t re

cord

of

all te

lephone

conve

rsations,

in p

articu

lar

the

agre

ed t

ransp

ort

ar

rangem

ents

, or

oth

er h

elp o

ffer

ed,

in lin

e w

ith

org

anis

atio

nal

pro

cedure

s

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

91

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Know

how

to iden

tify

the

pro

spec

tive

pas

senger

’s

tran

sport

req

uirem

ents

2.1

D

escr

ibe

how

to u

se t

he

tele

phone

and a

ny

asso

ciate

d I

T e

quip

men

t

2.2

Li

st t

he

transp

ort

ser

vice

s off

ered

by

the

org

anis

atio

n a

nd c

onta

ct p

oin

ts in o

ther

support

org

anis

atio

ns

2.3

Exp

lain

how

to lis

ten e

ffec

tive

ly a

nd q

ues

tion

pro

spec

tive

pas

senger

s in

a w

ay

that

is s

een a

s su

pport

ive

and h

elpfu

l

2.4

Exp

lain

the

import

ance

of

tone

of

voic

e an

d g

ivin

g a

good im

pre

ssio

n o

f th

e org

anis

atio

n

2.5

Exp

lain

how

to c

om

munic

ate

with c

alle

rs w

ho h

ave

spee

ch o

r hea

ring d

ifficu

ltie

s or

languag

e/dia

lect

diffe

rence

s to

thei

r ow

n

2.6

D

escr

ibe

how

to c

hec

k th

at

a p

rosp

ective

pas

senger

under

stan

ds

the

agre

ed t

ransp

ort

arr

angem

ents

2.7

D

escr

ibe

how

to iden

tify

and c

om

munic

ate

with

calle

rs w

ho n

eed a

ssis

tance

ove

r an

d a

bove

ar

rangin

g t

ransp

ort

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

92

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to c

om

munic

ate

chan

ges

to t

ransp

ort

ar

rangem

ents

3.1

Cal

l pro

spec

tive

pas

senger

s if p

revi

ousl

y ag

reed

tr

ansp

ort

arr

angem

ents

can

not

be

met

in lin

e w

ith

org

anis

atio

nal

pro

cedure

s

3.2

M

ake

sure

that

the

pro

spec

tive

pas

senger

is

awar

e of th

e ch

ange

of pla

n t

o t

he

tran

sport

ar

rangem

ents

3.3

Id

entify

any

pro

ble

ms

likel

y to

arise

to t

he

pro

spec

tive

pas

senger

as

a r

esult o

f th

e ch

ange

of

tran

sport

arr

angem

ents

3.4

G

ive

clea

r su

gges

tions

about

alter

nat

ive

tran

sport

ar

rangem

ents

and g

ive

the

pro

spec

tive

pas

senger

en

ough t

ime

to s

eek

clarifica

tion o

f th

ese

alte

rnat

ives

3.5

Confirm

cle

arly

to t

he

pro

spec

tive

pass

enger

the

agre

ed a

lter

nat

ives

and c

hec

k th

at t

hey

under

stan

d

them

3.6

Conta

ct a

s ap

pro

priate

, in

lin

e w

ith o

rgan

isat

ional

pro

cedure

s, o

ther

sta

ff t

o h

elp e

nsu

re a

gre

ed

tran

sport

arr

angem

ents

with t

he

pro

spec

tive

pas

senger

are

take

n forw

ard

3.7

M

ake

a co

rrec

t re

cord

of

all te

lephone

conve

rsations,

in p

articu

lar

the

agre

ed t

ransp

ort

ar

rangem

ents

, or

oth

er h

elp o

ffer

ed,

in lin

e w

ith

org

anis

atio

nal

pro

cedure

s

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

93

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Know

how

to

com

munic

ate

chan

ges

to

tran

sport

arr

angem

ents

4.1

D

escr

ibe

org

anis

ational

oper

atio

nal

act

ivity

and

implic

atio

ns

for

pre

-booke

d p

ass

enger

journ

eys

4.2

D

escr

ibe

the

action t

hat

should

be

take

n if

pro

spec

tive

pas

senger

s ca

nnot

be

conta

cted

by

tele

phone

4.3

D

escr

ibe

how

to s

um

mar

ise

oper

atio

nal difficu

ltie

s in

an u

nder

stan

dable

way

and t

he

various

alte

rnat

ives

that

mig

ht

apply

4.4

Exp

lain

how

to lis

ten e

ffec

tive

ly a

nd q

ues

tion

pro

spec

tive

pas

senger

s in

a w

ay

that

is s

een a

s su

pport

ive

and h

elpfu

l

4.5

Exp

lain

the

import

ance

of

tone

of

voic

e an

d g

ivin

g a

good im

pre

ssio

n o

f th

e org

anis

atio

n

4.6

Exp

lain

how

to c

om

munic

ate

with c

alle

rs w

ho h

ave

spee

ch o

r hea

ring d

ifficu

ltie

s or

who s

pea

k a

languag

e or

dia

lect

diffe

rent

to t

hei

r ow

n

4.7

D

escr

ibe

how

to c

hec

k a

pro

spec

tive

pas

senger

’s

under

stan

din

g o

f th

e re

vise

d t

ransp

ort

ar

rangem

ents

4.8

D

escr

ibe

org

anis

ational

arr

angem

ents

for

reco

rdin

g

the

tele

phone

conta

ct a

nd p

rogre

ssin

g a

gre

ed

arra

ngem

ents

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

94

Lear

ner

nam

e:__________________________________________

D

ate:

__________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

__________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:__________________________


95

Unit ERR1: Employment Rights and Responsibilities in the Passenger Transport Sector

Unit code: ERR1

Unit reference number: L/602/5934

QCF level: 2

Credit value: 3


Unit summary

The purpose of this unit is for learners to demonstrate understanding of employer and employee statutory rights and responsibilities within own organisation and industry under Employment Law.


This unit is for learners who are taking this qualification as part of the Apprenticeship framework. It has been developed by GoSkills to cover the requirements of Employment Rights and Responsibilities within the Specification of Apprenticeship Standards for qualifications within the passenger transport sector. The unit has been designed to be applied to a work context. It should be contextualised to be relevant to learners’ places of work in the passenger transport sector, in this case employment within taxi and private hire.

This unit should be assessed as part of the learner’s work towards an Apprenticeship.

The unit should be assessed predominantly in the workplace. Observation, witness testimony, questioning, professional discussion and written and product evidence are all sources of evidence which can be used.

Naturally occurring evidence should be used where possible. It is likely that learners will undertake an induction process for any work role or work placement. Learners could build a portfolio of evidence or a workbook which, as well as showing evidence of achievement, could be used as a point of reference for future work.


96



AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

97

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

em

plo

ymen

t rights

an

d r

esponsi

bili

ties

of th

e em

plo

yee

and e

mplo

yer

1.1

Id

entify

the

mai

n p

oin

ts o

f le

gis

lation a

ffec

ting

emplo

yers

and e

mplo

yees

and t

hei

r purp

ose

re

leva

nt

to o

wn r

ole

, org

anis

atio

n a

nd w

ithin

ow

n

indust

ry

1.2

Id

entify

wher

e to

fin

d info

rmation a

nd a

dvi

ce o

n

emplo

ymen

t rights

and r

esponsi

bili

ties

both

in

tern

ally

in o

wn o

rgan

isat

ion a

nd e

xter

nally

1.3

Id

entify

sourc

es o

f in

form

ation a

nd a

dvi

ce o

n o

wn

indust

ry,

occ

upation,

trai

nin

g a

nd o

wn c

aree

r pat

hw

ay

1.4

Id

entify

sourc

es o

f in

form

ation o

n t

he

diffe

rent

types

of

repre

senta

tive

bodie

s re

late

d t

o o

wn

indust

ry a

nd t

hei

r m

ain r

ole

s and r

esponsi

bili

ties

1.5

Id

entify

any

issu

es o

f public

conce

rn t

hat

may

af

fect

ow

n o

rgan

isat

ion a

nd o

wn indust

ry

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

98

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Under

stan

d e

mplo

ymen

t rights

and r

esponsi

bili

ties

an

d h

ow

thes

e affec

t org

anis

atio

ns

2.1

D

escr

ibe

org

anis

ational

pro

cedure

s, p

olic

ies

and

codes

of

pra

ctic

e use

d b

y ow

n o

rgan

isation o

n

emplo

ymen

t rights

and r

esponsi

bili

ties

2.2

Exp

lain

the

purp

ose

of

follo

win

g h

ealth,

safe

ty a

nd

oth

er p

roce

dure

s an

d t

he

effe

ct o

n o

wn

org

anis

atio

n if th

ey a

re n

ot

follo

wed

2.3

D

escr

ibe

emplo

yer

and e

mplo

yee

resp

onsi

bili

ties

for

equal

ity

and d

iver

sity

within

ow

n o

rgan

isation

2.4

Exp

lain

the

ben

efits

of m

akin

g s

ure

equal

ity

and

div

ersi

ty p

roce

dure

s ar

e fo

llow

ed

2.5

D

escr

ibe

the

care

er p

athw

ays

avai

lable

within

ow

n

org

anis

atio

n a

nd o

wn indust

ry

Lear

ner

nam

e:__________________________________________

D

ate:

_______________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

_______________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

_______________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:_______________________


99

Further information

Our customer service numbers are:

BTEC and NVQ 0844 576 0026

GCSE 0844 576 0027

GCE 0844 576 0025

The Diploma 0844 576 0028

DiDA and other qualifications 0844 576 0031

Calls may be recorded for training purposes.

Useful publications

Related information and publications include:

Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually

Functional Skills publications – specifications, tutor support materials and question papers

Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)

the current Edexcel publications catalogue and update catalogue.

Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.

NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.

How to obtain National Occupational Standards

To obtain the National Occupational Standards please go to www.ukstandards.org.uk.


100

Professional development and training

Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.

The support we offer focuses on a range of issues including:

planning for the delivery of a new programme

planning for assessment and grading

developing effective assignments

building your team and teamwork skills

developing student-centred learning and teaching approaches

building Functional Skills into your programme

building effective and efficient quality assurance systems.

The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.

The training we provide:

is active

is designed to be supportive and thought provoking

builds on best practice

may be suitable for those seeking evidence for their continuing professional development.

AP029929 –

Spec

ific

ation –

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad P

ass

enger

Veh

icle

Drivi

ng

(Taxi

and P

riva

te H

ire)

(Q

CF)

– I

ssue

3 –

Nove

mber

2011 ©

Pea

rson E

duca

tion L

imited

2011

101

Annex

e A

: Pro

gres

sion

pat

hw

ays

The

Edex

cel qual

ific

atio

n f

ram

ewor

k fo

r th

e ro

ad p

asse

nge

r tr

ansp

ort

sect

or

Level

BTEC

sp

eci

ali

st q

uali

fica

tio

n/

p

rofe

ssio

nal

NV

Q/

com

pete

nce

5

4

3

Edex

cel Le

vel 3 N

VQ

Dip

lom

a in

Pass

enger

Car

ryin

g V

ehic

le D

rivi

ng

Inst

ruct

ion (

QCF)

2

Edex

cel BTEC L

evel

2 A

war

d in K

now

ledge

for

a Pr

ofe

ssio

nal

Bus

or

Coac

h D

rive

r (Q

CF)

Edex

cel BTEC L

evel

2 C

ertifica

te in

Intr

oduct

ion t

o t

he

Role

of

the

Profe

ssio

nal

Tax

i an

d P

riva

te H

ire

Drive

r (Q

CF)

Edex

cel Le

vel 2 N

VQ

Dip

lom

a in

Pass

enger

Car

ryin

g V

ehic

le D

rivi

ng (

Bus

and C

oach

) (Q

CF)

Ed

exce

l Level

2 N

VQ

Cert

ific

ate

in

Ro

ad

Pass

en

ger

Veh

icle

D

rivin

g (

Taxi

an

d P

rivate

Hir

e)

(QC

F)

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in R

oad

Pass

enger

Veh

icle

Dri

ving

(Com

munity

Tra

nsp

ort

) (Q

CF)

Edex

cel Le

vel 2 N

VQ

Cer

tifica

te in O

per

atio

nal

Support

in t

he

Bus

and

Coac

h I

ndust

ry (

QC

F)

1

En

try


102


103

Annexe B: Quality assurance

Key principles of quality assurance

A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.

The centre agrees, as part of gaining recognition, to abide by specific terms and conditions relating to the effective delivery and quality assurance of assessment. The centre must abide by these conditions throughout the period of delivery.

Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.

An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes and dealing with special circumstances, appeals and malpractice.

Quality assurance processes

The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance processes where practicable. The specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality-assurance processes it uses do not inflict undue bureaucratic processes on centres, and works to support them in providing robust quality-assurance processes.

The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality-assurance process, designed to ensure that these standards are maintained by all assessors and verifiers.

For the purposes of quality assurance, all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.


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The Edexcel quality-assurance processes will involve:

gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications

annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer

annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector

the provision of support, advice and guidance towards the achievement of National Occupational Standards.

Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.


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Annexe C: Centre certification and registration

Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:

direct centres to take action

limit or suspend certification

suspend registration.

The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.

What are the access arrangements and special considerations for the qualifications in this specification?

Centres are required to recruit learners to Edexcel qualifications with integrity.

Appropriate steps should be taken to assess each applicant’s potential and a professional judgement should be made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.

Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Equality Act, 2010) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details. www.edexcel.com.


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Annexe D: Assessment requirements/strategy

Assessment Strategy for Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF) based on GoSkills National Occupational Standards

1 Introduction

GoSkills, as the Sector Skills Council for the Passenger Transport Sector, is responsible for developing an assessment strategy for the qualifications based on its national occupational standards. This assessment strategy includes the Additional Requirement for Qualifications that use the title NVQ within the QCF which appears as Annexe E.

This responsibility means that GoSkills must:

a Recommend how external quality control of assessment will be achieved;

b Define which aspects of the national occupational standards must always be assessed through performance in the workplace;

c Define the extent to which simulated working conditions may be used to assess competence and any characteristics that simulations should have, including definitions (where appropriate) of what would constitute a ‘realistic working environment' (RWE) for the qualifications concerned;

d Define the occupational expertise requirements for assessors and verifiers in consultation with industry and in agreement with awarding organisations.

This Assessment Strategy for the Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) addresses the four areas indicated above.


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2 Review and Evaluation of this Strategy

GoSkills and awarding organisations will continually monitor the effectiveness of this strategy. It will be reviewed annually and revised where necessary every two years. GoSkills will therefore establish arrangements for awarding organisations to provide feedback which will assist in the evaluation and review of this strategy. This feedback will also be used to evaluate assessment and verification practices, identify and promulgate good practice and inform any improvements to be made to this strategy.

Awarding organisations and their approved centres will be encouraged to submit comments and suggestions for improvements. This will be through formal dialogue between GoSkills and the awarding organisations.

3 External Quality Control of Assessment

The quality of the assessment process is the responsibility of the awarding organisations. GoSkills encourages flexibility and innovation of approach alongside robust systems to support quality control. However, awarding organisations must detail their approach to each of the following.

3.1 External Verification

External Verifiers (EVs) should verify assessments at approved centres. The normal frequency of external verification visits is two per year (a total of two days per year). However, the exact frequency should be determined by the risk assessment.

The verification should include inspection of the records of evidence and assessment. Awarding organisations should consider rotating their external verifiers in order to encourage standardisation, independence of assessment and the sharing of good practice.

3.2 Risk Assessment

In order to promote appropriate levels of monitoring of centres, GoSkills requires awarding organisations to adopt a risk management system. This approach is consistent with the approach taken by the regulatory authorities. Where there is a risk to the quality and consistency of assessment (eg as a result of commercial interests or as a result of relationships between candidates and assessors), awarding organisations should ensure that appropriate mechanisms are in place to ensure the reliability of the assessment.

Awarding organisations should show that a risk assessment has been carried out for each approved centre and that a strategy to minimise any identified risk has been implemented.


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3.3 Awarding Organisation Forum

GoSkills will arrange regular awarding organisation meetings. The aim of the meetings will be to promote consistency in the assessment process. All awarding organisations offering Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) will be required to attend the awarding organisation forum at least once per year.

4 Evidence

4.1 Evidence from Workplace Performance

Wherever possible, evidence of occupational competence should be generated and collected through performance under workplace conditions. These conditions would be those typical of the candidate's normal place of work. The evidence collected under these conditions should also be as naturally occurring as possible.

It is accepted that not all employees have identical work place conditions and therefore there cannot be assessment conditions that are identical for all candidates. However, assessors must ensure that, as far as possible, the conditions for assessment should be those under which the candidate usually works. Assessment of an individual against the qualification standard must not put that individual under more, or less, pressure than found normally in the workplace. It could be the case that the individual could feel more pressure simply because he or she is being assessed. However, it is the skill of the assessor to reduce this pressure to a minimum.

4.2 Use of Simulation in Assessments

As stated above, it is intended that learners should be assessed under normal workplace conditions. However, there are situations where the actual workplace may not be appropriate, or where waiting for naturally occurring evidence is impractical. Therefore, the setting up or devising of assessment situations will be allowed, when it can be demonstrated that the following circumstances require it in areas related to:

safety

legislation

regulation

contingency

cost

significant interruption to candidate’s or employer’s business,

It is recognised that there may be other assessment situations where simulation would be appropriate. In such instances, awarding organisations should give consideration to the reliability and validity of the likely evidence. In all cases, the centre should agree its plans for simulation with the EV to ensure that it is satisfactory.


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5 Competence of Assessment Personnel

GoSkills acknowledges the very important role and responsibility that assessors and verifiers have in maintaining the quality and integrity of NVQ QCF Qualifications. Awarding organisations and other stakeholders therefore have to have confidence in the actions and decisions of assessors and verifiers.

5.1 Competence of External Verifiers

A primary responsibility of the external verifier is to assure quality of internal verification and assessments across the centres for which they are responsible. External verifiers therefore need to have a thorough understanding of quality assurance and assessment practices as well as in-depth technical knowledge related to the qualifications that they are externally verifying.

It will be the responsibility of the awarding organisation to select and appoint external verifiers. Potential external verifiers should:

hold (or be working towards) an appropriate qualification confirming their competence to externally verify qualifications.

have up to date knowledge, understanding and skills of the occupational area they are externally verifying together with a sound knowledge of the occupational standards.

demonstrate their commitment to maintaining their industry knowledge by ongoing professional development eg through undertaking training courses and/or membership of industry organisations.

5.2 Competence of Internal Verifiers

A primary responsibility of the internal verifier is to assure the quality and consistency of assessments by the assessors for whom they are responsible. Internal verifiers therefore need to have a thorough understanding of quality assurance and assessment practices, as well as sufficient technical understanding related to the qualifications that they are internally verifying.

It will be the responsibility of the approved centre to select and appoint internal verifiers. Potential internal verifiers should:

hold (or be working towards) an appropriate qualification confirming their competence to internally verify qualifications;

hold (or be working towards) an appropriate qualification, as specified by the appropriate regulatory authority, confirming their competence to verify candidates;

have the necessary and sufficient experience, knowledge and skills of the role for which they intend to verify assessments. This experience will have provided potential verifiers with detailed knowledge of the functions described by the occupational standards that comprise the qualification.


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5.3 Competence of Assessors

The primary responsibility of the assessor is to assess candidates to the required quality and consistency, against the national occupational standard. It is important that an assessor can recognise occupational competence as specified by the national standard. Assessors therefore need to have a thorough understanding of assessment and quality assurance practices, as well as have in depth technical understanding related to the qualifications for which they are assessing candidates.

It will be the responsibility of the approved centre to select and appoint assessors. Potential assessors should:

hold (or be working towards) an appropriate qualification confirming their competence to assess candidates.

have the necessary and sufficient experience, knowledge and skills of the role for which they intend to undertake assessments and actual experience of the functions described by the occupational standards that comprise the qualification.

5.4 Continued Personal and Professional Development

It is important that verifiers and assessors continue their own development to help them in their respective NVQ roles. It is expected that each approved centre will provide development programmes for its assessors and internal verifiers to maintain their technical or occupational expertise. Awarding organisations should provide development programmes, workshops, seminars, etc, to promote good practice, quality and consistent assessments.


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Annexe E: Additional requirements for qualifications that use the term ‘NVQ’ in a QCF qualification title

Additional Requirements

for Qualifications that use the title

NVQ within the QCF

September 2009 This document has been produced by the Joint Awarding Body/SSC Working Practices Group which has been formed by the respective representative bodies to support and encourage effective working relationships between SSCs, submitting organisations and awarding organisations. The Group will update the document as necessary to make sure it is kept and to date and relevant and will consider developing additional guidance.


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Purpose of document

1 The purpose of this document is to make clear what additional requirements are needed to assess and quality assure qualifications that use the title NVQ within the QCF.

2 When an SSC/SSB and awarding organisation wants to use the title NVQ in the naming of a qualification within the QCF, the awarding organisation is required to make sure this qualification is assessed and quality assured in accordance with these additional requirements and other requirements described in the SSC/SSB assessment strategy.

3 The aims of these additional requirements are to

ensure that all competence based qualifications that use the title NVQ within the QCF are

o assessed consistently

o quality assured consistently

maintain the integrity of qualifications that use the title NVQ within the QCF

establish the NVQ brand within the QCF

keep bureaucracy associated with assessment and quality assurance of qualifications that use the title NVQ within the QCF to a minimum.

Background

1 1 ‘At the heart of an NVQ is the concept of occupational competence; the ability to perform to the standards required in employment across a range of circumstances and to meet changing demands. NVQs are first and foremost about what people can do. They go beyond technical skills to include planning, problem solving, dealing with unexpected occurrences, working with other people and applying the knowledge and understanding that underpins overall competence’.

2 NVQs are based entirely on National Occupational Standards (NOS) developed by an SSC/SSB, which describe the competence needed in an occupational role.

3 Qualifications that use the title NVQ within the QCF must comply with the rules of combination determined by the SSC/SSB. Awarding organisations are not allowed to develop another qualification that does not use the title NVQ within the QCF, if it uses the same rules of combination as a qualification that does use the title NVQ within the QCF.

1 NCVQ’s NVQ Criteria and Guidance 1995.


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4 The QCF offers increased flexibility in the way occupational competence can be assessed and demonstrated. Qualifications that use the title NVQ in the title within the QCF are just one way of assessing and demonstrating occupational competence. SSCs/SSBs are free to work with their awarding organisations to agree what qualifications will be used to assess occupational competence. Qualifications that use the title NVQ within the QCF, are not a preferred method for assessing occupational competence and all qualifications accredited through the QCF have equal status.

5 When developing a qualification for the QCF, including qualifications that use the title NVQ within the QCF, an awarding organisation must be a recognised awarding organisation and must meet the Qualification Requirements in the Regulatory Arrangements for the Qualifications and Credit Framework, published by The Office of the Qualifications and Examinations Regulator (Ofqual) in August 2008.

6 The qualification regulators confirmed that a group of SSCs and SSBs would be free to develop specific, additional requirements about the way in which qualifications that use the title NVQ within the QCF will be assessed and quality assured. For those recognised awarding organisations that want to assess occupational competence through the use of qualifications that use the title NVQ within the QCF, it has been agreed by SSCs and SSBs that the following additional requirements must be met.

Additional requirements for qualifications that use the title NVQ within the QCF

Introduction

1 Qualifications that use the title NVQ within the QCF must be assessed and quality assured in accordance with the following additional requirements.

Assessment requirements

1 When a qualification uses the title NVQ within the QCF, awarding organisations are required to make sure their recognised assessment centres understand how learners are to be assessed.

2 Assessment methodologies must meet the assessment strategy developed in partnership between the relevant SSC or SSB and awarding organisations for the qualification. The assessment strategy must be published and made available separately and will include the requirements for assessment of qualifications that use the title NVQ within the QCF. The assessment criteria for each unit will be part of the units that make up the qualification.

3 Learners must complete real work activities in order to produce evidence to demonstrate they have met the NOS and are occupationally competent.


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4 When a learner cannot complete a real work activity, simulation is allowed.

5 Simulation is allowed when

a learner is required to complete a work activity that does not occur on a regular basis and therefore opportunities to complete a particular work activity do not easily arise

a learner is required to respond to a situation that rarely occurs, such as responding to an emergency situation

the safety of a learner, other individuals and/or resources will be put at risk.

6 When simulation is used, assessors must be confident that the simulation replicates the workplace to such an extent that learners will be able to fully transfer their occupational competence to the workplace and real situations.

7 Units that must not be assessed by simulation must be identified by the SSC/SSB in the assessment strategy for the qualification or family of qualifications.

8 Learners must be assessed by assessors

who are occupationally competent in the occupational areas they are assessing where they have sufficient and relevant technical/occupational competence in the unit, at or above the level of the unit being assessed and as defined by the assessment strategy for that qualification

2who must hold or be working towards a suitable assessor qualification to confirm they understand assessment and how to assess learners

must be fully conversant with the unit(s) against which the assessments and verification are to be undertaken.

9 All assessors must carry out assessment to the standards specified in the A units.

10 All assessment decisions made by a trainee assessor must be checked by a qualified assessor or an assessor recognised by an awarding organisation.

11 Trainee assessors must have a plan, which is overseen by the recognised assessment centre, to achieve the relevant assessor qualification(s) within an agreed timescale.

2 Currently an assessor could hold unit A1 and/or unit A2. Or from the past unit D32 and/or unit D33. SSCs also identify other suitable equivalent qualifications.


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Quality assurance requirements

1 When a qualification uses the title NVQ within the QCF, awarding organisations are required to make sure their recognised assessment centres understand how the qualification will be quality assured.

2 Qualifications that use the title NVQ within the QCF, must be verified

internally by an internal verifier, who is accountable to the assessment centre

externally by an external verifier, who is accountable to the awarding organisation or an agent of the awarding organisation.

3 With reference to internal verification, internal verifiers must

3hold or be working towards a suitable internal verifier qualification to confirm they understand how to internally verify assessments

have sufficient and relevant technical/occupational familiarity in the unit(s) being verified

be fully conversant with the standards and assessment criteria in the units to be assessed

understand the awarding organisation’s quality assurance systems and requirements for this qualification.

4 Trainee internal verifiers must have a plan, which is overseen by the recognised assessment centre, to achieve the internal verifier qualification within an agreed timescale.

5 With reference to external verification, external verifiers must

4hold or be working towards a suitable external verification qualification to confirm they understand and are able to carry out external verification

have no connections with the assessment centre, in order to maintain objectivity

have sufficient and relevant technical/occupational understanding in the unit(s) being verified

be fully conversant with the standards and performance criteria in the units to be assessed

understand the awarding organisation’s quality assurance systems for this qualification.

6 Trainee external verifiers must have a plan, which is overseen by the awarding organisation, to achieve the external verifier qualification within an agreed timescale.

3 Currently an internal verifier needs to hold unit V1. Or from the past unit D34. SSCs also identify other suitable equivalent qualifications. 4 Currently an external verifier needs to hold unit V2. Or from the past unit D35.


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7 Awarding organisations must decide the frequency of external monitoring activities. Any decision must be based on

the risks associated with a qualification that is designed to help a learner demonstrate occupational competence

an evaluation of the centre’s performance and past record.

8 Awarding organisations will have in place suitably constituted audit processes, which are supported by naturally occurring quality assurance and monitoring systems that already exist in workplace assessment environments.


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Annexe F: Simulation

Evidence requirements for the units of assessment in Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF) are detailed at unit level. The list below indicates which units can be assessed through simulation:

Unit name Unit code Simulation

allowed

Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries

RPVD 14 N

Manage and administer small businesses in the community transport, taxi or private hire industries

RPVD 19 N

Process telephone bookings in the road passenger transport industries

RPVD 20 Y

Ensure health and safety of the taxi and private hire driver and passengers

RPVD 21 Y

Drive a taxi or private hire vehicle in a professional manner

RPVD 22 Y

Provide professional customer service in the taxi and private hire industries

RPVD 23 Y

Provide a safe and legal vehicle for transporting passengers by taxi and/ or private hire

RPVD 24 Y

Carry fare paying passengers within the regulatory framework of the private hire industry

RPVD 25 Y

Carry fare paying passengers within the regulatory framework of the taxi industry

RPVD 26 Y

Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance

RPVD 27 Y

Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle

RPVD 28 Y

Plan routes in the taxi and private hire industries RPVD 29 Y

Process fares and charges for private hire passengers

RPVD 30 Y

Process fares and charges for taxi passengers RPVD 31 Y

Transport parcels, luggage and other items in the taxi and private hire industries

RPVD 32 Y

Transport children and young persons by taxi, private hire or chauffeuring

RPVD 33 Y


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Annexe G: Assessment guidance

The following information has been provided by GoSkills for the Road Passenger Vehicle Driving (Taxi and Private Hire) units where employers in the sector have indicated specific assessment criteria required to ensure that the units of assessment are being assessed consistently across all awarding organisations’ centres. This guidance should be referred to when delivering the units.

RPVD 14 — Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries (Unit 14 in this specification)

Assessment guidance specified by a sector or regulatory body

When assessing this unit the following definitions should be used:

taxi — a licensed hackney carriage vehicle

the organisation — this would be the company the learner works for or, if they are self-employed, the rules they have set for themselves to ensure that they comply with relevant legal and licensing requirements

RPVD 19 — Manage and administer small businesses in the community transport, taxi or private hire industries (Unit 15 in this specification)


When assessing this unit the following definition should be used:


RPVD 20 — Process telephone bookings in the road passenger transport industries (Unit 16 in this specification)




prospective passenger is used to denote both a single individual or a group


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RPVD 21 — Ensure health and safety of the taxi and private hire driver and passengers (Unit 1 in this specification)




When assessing the unit the following points should be covered as a minimum:

Assessment criterion 1.1

Health and Safety at Work Act

licensing conditions

Equalities Act 2010

Corporate Manslaughter Act

relevant codes of practice


The following could be appropriate people:

the operator

the proprietor

other drivers


Health and Safety at Work Act

relevant codes of practice


Road Traffic Act

COSHH regulations on signage and symbols

Local Government (Miscellaneous Provisions) Act 1976

Highway Code


Must include:

legislation covering consumption of alcohol and drugs


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Examples could include:

injury and death

legal action

liability

financial loss

licence suspension or revocation


The following could be appropriate people and policies:

operators and proprietors

licensing officers

police

marshals


company policies and procedures


Examples include as a minimum:

barring customers who are considered a risk

terminating a fare

refusing a fare

using appropriate conflict management techniques


Services and personal include:

dispatch office staff

marshalls controlling ranks

police

traffic wardens

licensing officers

emergency services personnel


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Appropriate equipment and alarm systems could include:

personal alarms

panic switches to base

personal radio

private line contact

security cameras and their privacy laws

data head/GPS

safety guards and screens

swipe card reader

four door security lock

RPVD 22 — Drive a taxi or private hire vehicle in a professional manner (Unit 2 in this specification)


When assessing this unit the following definition must be used:

taxi — a licensed hackney carriage vehicle When assessing the unit the following points should be covered as a minimum:


The correct licence will be either:

private hire driver’s licence

hackney carriage licence

taxi/private hire bus special licence


This should include:

licence plates

discs and/or paper licences


If fitted, the learner should also be able to provide for inspection a statutory taximeter certificate of verification


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Learner should be observed for:

co-ordinated and economic acceleration

smooth and controlled braking

accurate and smooth steering

observing speed limits

showing courtesy to other road users

showing patience and tolerance during delays

not allowing radio and/or satellite navigation and data heads affect concentration and judgement

not allowing queries and distractions from passengers to influence safe driving practice


Licensed drivers, passengers and children/young persons including exceptions where child seats are not available.


The following should be covered as a minimum:

the importance of mirrors and signalling when stopping and starting from the roadside

safe stopping distances and what affects these

safe following distance


Elements must include:

taking in information by continually scanning the environment

using that information to plan a response

giving information to other road users

RPVD 23 — Provide professional customer service in the taxi and private hire industries (Unit 3 in this specification)






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Reasons should include as a minimum:

providing a clean vehicle inside and exterior

a friendly and welcoming atmosphere

professional knowledge

maintaining punctuality

providing safety and security for vulnerable customers

being honest and truthful

cultivating relationships

driving with care and consideration


Assistance can include:

providing onward journey details

loading a luggage cart

helping elderly or disabled customers


Examples include:

wheelchair accessibility

card reader

hearing loop


Examples must include:

Equalities Act 2010

Health Act 2006


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Learners should cover why drivers should not discriminate against customers on the basis of:

age

race

religion

sexual orientation

nationality

gender

gender reassignment

disability

Learners should also show awareness of the circumstances where they could be accused of discrimination

Assessment criteria 5.1 and 6.1

People could include:

other drivers

marshals

booking office staff

traffic wardens

licensing officers

staff at transport interchanges eg airports, railway stations

RPVD 24 — Provide a safe and legal vehicle for transporting passengers by taxi and/ or private hire (Unit 4 in this specification)



taxi — a licensed hackney carriage vehicle When assessing the unit the following points should be covered as a minimum:


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The following are examples of common vehicle contaminants:

traffic grime

solid contaminants

food stains

vomit

asphalt

accumulated brake dust


Learners should mention the following:

personal protective equipment including masks, gloves, eye protectors

warning symbols

instructions

data sheets

dilution quantities

application

exposure

disposal


Learners should mention:

recycling

disposing at a licensed community site


Depending on local licensing requirements the following should be checked:

the condition and operation of single or double emergency doors to facilitate the access of a wheelchair

lighting

signalling equipment


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Depending on local licensing requirements the following should be checked for operation and condition:

interior lights

front and rear screen demisters

air conditioning

horn

motion door locks

interior door/child locks

alarm

warning lights

electric window opening and closing

grab handles

handrails

passenger safety notices

fares table

wheelchair ramps

securing points

restraints

belts and buckles

fire extinguisher

first aid box



learners should be looking for petrol or diesel leaks



fuel economy

promoting passenger and road safety

meeting local licensing conditions

adhering to any vehicle warranty in place


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Must include:

a walk-round check at start of shift

end of shift inspection if handing over to another driver

prior to MOT or certificate of compliance test



authorised MOT examiners

Public Carriage Office (PCO) accredited testing centres

spot checks by authorised persons



Euro standards 3.4 and 5

alternative fuels

hybrid vehicles

retro fitting of emission control devices (London only)


The learner should test and inspect the following as appropriate to their vehicle:

radio and navigation systems

data head

vision and sound systems

induction loops

taximeter operation

driver memory key

card reader and thermal printer



information systems and warning lights

service required

fuel economy

miles per gallon (MPG)

emissions


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RPVD 25 — Carry fare paying passengers within the regulatory framework of the private hire industry (Unit 9 in this specification)




When assessing this unit reference should be made to the regulations and conditions that apply within their licensing area, that could include, but which are not confined to the: English Counties, Districts and Unitary Authorities: Local Government (Miscellaneous Provisions) Act

1976

Town Police Clauses Act 1847

Greater London:

Public Carriage Office conditions or ‘notices’

Private Hire Vehicles (London ) Act 1998

Private Hire Vehicles (London) (Operator Licences) 2004 and amendments

various cab orders and Hackney Carriage Acts

Northern Ireland:

Taxi Act (Northern Ireland) Order 2008

Scotland:

The Civic Government (Scotland) Act 1982

SSI 145 Licensing of Booking Offices Order 2009

All areas

Construction and Use Regulations

Data Protection Act

Equalities Act 2010

Health and Safety Act

Health Act 2006

Road Safety Act 2006

Transport Act 1985

Rehabilitation of Offenders Act 1974 and 2002


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Examples include:

full UK or EU licence

group 2 medical examinations

CRB standard or enhanced check, or Certificate of Good Conduct authenticated by the relevant embassy

ISA registration

age and driving experience

hire and reward insurance – public and private hire

all other pre-conditions as may be required by the licensing authority and the statutory acts


Examples include:

breach of licensing conditions

misconduct

being intoxicated on duty

refusing to drive without good reason

obstructing authorised officers

overcharging

driving without insurance

running a defective vehicle


Examples include:

being a fit and proper person

Criminal Records Bureau (CRB) check

holding public liability insurance

relevant planning permission

health and safety regulations

fire regulations

other details as required by the local licensing authority


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RPVD 26 — Carry fare paying passengers within the regulatory framework of the taxi industry (Unit 10 in this specification)




When assessing this unit reference should be made to the regulations and conditions that apply within their licensing area, that could include, but which are not confined to the: English Counties, Districts and Unitary Authorities: Local Government (Miscellaneous Provisions) Act

1976

Town Police Clauses Act 1847

Greater London:

Public Carriage Office conditions or ‘notices’

Private Hire Vehicles (London ) Act 1998

Private Hire Vehicles (London) (Operator Licences) 2004 and amendments

various cab orders and Hackney Carriage Acts

Northern Ireland:

Taxi Act (Northern Ireland) Order 2008

Scotland:

The Civic Government (Scotland) Act 1982

SSI 145 Licensing of Booking Offices Order 2009 All areas Construction and Use Regulations

Data Protection Act

Equalities Act 2010

Health and Safety Act

Health Act 2006

Road Safety Act 2006

Transport Act 1985

Rehabilitation of Offenders Act 1974 and 2002


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Examples include:

full UK or EU licence

group 2 medical examinations

CRB standard or enhanced check, or Certificate of Good Conduct authenticated by the relevant embassy

ISA registration

age and driving experience

hire and reward insurance – public and private hire

all other pre-conditions as may be required by the licensing authority and the statutory acts


Examples include:

breach of licensing conditions

misconduct

being intoxicated on duty

refusing to drive without good reason

obstructing authorised officers

overcharging

driving without insurance

running a defective vehicle

RPVD 27 — Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance (Unit 5 in this specification)






Customers who require assistance could include:

mobility or ambulant disabled

hearing loss

blindness or partially sighted

physical injury

learning difficulties

disfigurement


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The following indicators may indicate a customer requires assistance:

ear and body worn hearing aids

support stick

crutch

walking frame

dark or tinted glasses

plaster casts

prosthetic limbs

speech difficulties Learners should show an awareness of the terms: impairment

hidden disability

long-term disability

chronic disability

empathy


Learners should be aware of:

Wheelchair Accessibility Regulations

how it is unlawful for a provider of services to discriminate against any person

Medical Exemption Certificates – prescribed dogs

no extra charges

penalties

appeals


Examples include documents published by:

DPTAC

RADAR

Equality and Human Rights Commission – Avoiding Disability Discrimination in Transport


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Examples of services could include:

wheelchair accessible vehicles

a choice of vehicle available

induction loop

information signs

door to door service

swivel seats

high visibility grab handles

RPVD 28 — Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle (Unit 6 in this specification)





Assessment criterion 1.1 The ramp could be one of the following types: suitcase folding

telescopic

channel type

platform type


A learner could use:

swivel seat

drop-down steps


Specialist equipment could include:

disability aids

harnesses

straps

lifts

ramps

Inspection and testing regimes could include:

Licensing of Lifting Equipment Regulations (LOLER)


137

RPVD 29 — Plan routes in the taxi and private hire industries (Unit 13 in this specification)






Tools could include:

local knowledge

maps and atlas

websites

satellite navigation

personal digital assistant (PDA)


Destination locations could include:

tourist information offices

tourist sites

shopping centres

rail, tram and bus stations

hospitals

hospices

park and ride

recreational areas


This includes using grid references


Bluetooth®

personal digital assistant (PDA)

global positioning satellite (GPS)

general packet radio service (GPRS)

professional mobile radio (PMR)

short message service (SMS)


138

RPVD 30 — Process fares and charges for private hire passengers (Unit 11 in this specification)




Examples include:

electronic taximeter

data head

radio link

mobile phone



Examples include:

charged through or via the private hire operator

corporate client accounts


Includes:

cash floats

daily log sheets

RPVD 31 — Process fares and charges for taxi passengers (Unit 12 in this specification)






Examples include:

use of a table of fares from an Association handbook

use of a taximeter as a safeguard for the customer and driver

for long journeys, calculating an approximate charge based on cost per mile

other costs as specified in the table of extra charges


139


Examples include:

flag/initial distance/running mile

day and night tariffs

unsocial hours

extras


Examples include:

electronic taximeter

data head

radio link

mobile phone



Examples include:

charged through or via the private hire operator

card reader linked to the taximeter

cash as determined by the taximeter reading

corporate client accounts

RPVD 32 — Transport parcels, luggage and other items in the taxi and private hire industries (Unit 7 in this specification)




items — when stated in the learning outcomes this means parcels and luggage




This would include:

use of a mobile transport aid


140


Examples include:

public liability insurance

public and employer liability insurance


Examples include:

transporting hospital goods under contract

transporting blood bank items between NHS locations


This could include:

musical instruments

sports equipment

electronic equipment

bags and rucksacks


Learners should know the three main criteria as:

avoid the need for hazardous manual handling as far as reasonably practicable

assess the risk of injury from any hazardous manual handling operation that can’t be avoided

reduce the risk of injury from hazardous manual handling, as far as reasonably practicable


The learner must cover the environmental factors that can influence the risk assessment, for example:

weather conditions

potholes

carrying distance

uneven paving


The relevant person would be:

taxi drivers to the local police station

private hire drivers to the operator


141


Examples include:

running unprotected hands between seat covers


Must include local licensing conditions

RPVD 33 — Transport children and young persons by taxi, private hire or chauffeuring (Unit 8 in this specification)





incident — an unplanned, uncontrolled event, which could have led to injury to persons or damage to vehicles and equipment, or some other loss

emergency — a sudden unforeseen occurrence needing immediate action



This could include:

completing a log book

completing a defect inspection report

be able to use on board equipment

be able to check on board equipment


This must include:

child locks

ancillary equipment as specified by the LEA or local authority


142


This includes:

displaying a legislated drivers badge

being ISA registered


Examples include:

maintaining punctuality at stops and destinations

maintaining a communications link

knowing essential contact names and phone numbers

ma171111G:\N:\LT\PD\NVQ COMPETENCE\AP029929 EDEXCEL L2 NVQ CERT IN RPVD (TAXI AND PRIVATE HIRE) ISSUE 3.DOC.1–147/1

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Documents

Edexcel NVQ/competence-based qualificationsmoderngov.cheshireeast.gov.uk/documents/s25341/NVQ Course... · 2013-11-27 · Specification Edexcel Level 2 NVQ Certificate in Road Passenger