SOUTH WEST HEALTHCARE SWH SO HOSPITALS Warrnambool Base Hospital Ryot Street Warrnambool 3280 p 03 5563 1666 e [email protected] Camperdown Hospital Robinson Street Camperdown 3260 p

SWH HOSPITALS

Warrnambool Base Hospital Ryot Street Warrnambool 3280

p 03 5563 1666 e [email protected]

Camperdown HospitalRobinson Street Camperdown 3260


SWH COMMUNITY HEALTH CENTRES

Warrnambool Community HealthKoroit Street Warrnambool 3280


Manifold Place140 Manifold Street Camperdown 3260


David Newman Adult Day Centre20A Church Street Camperdown 3260


Lismore Community HealthHigh Street Lismore 3324


Macarthur Community Health12 Ardonachie Street Macarthur 3286


SWH AGED CARE FACILITY

Merindah LodgeYork Street Camperdown 3260


SWH MENTAL HEALTH SERVICES


p 03 5561 9100

Camperdown64 Scott Street Camperdown 3260

p 03 5593 6000

Portland63 Julia Street Portland 3305

p 03 5522 1000

Hamilton12 Foster Street Hamilton 3300

p 03 5551 8418

SOUTH WEST HEALTHCARE

2015–2016

ANNUALREPORT

SOU

TH W

EST HEALTH

CARE ANN

UAL REPO

RT 2015–2016

www.southwesthealthcare.com.au

@SWHnews

Front cover

Midwife Robyn Gordon, Shontelle Lucas and Wren, one of 793 babies born at our Camperdown and Warrnambool Base Hospitals in 2015–16. We’re the largest provider of maternity and obstetric services in the region. Photo by Jessica Jane Photography.

Above

Dozens of Deakin University students worked alongside us in 2015–16, including student nurse Charlene Ford (pictured), dietetics students Maggie Davey and Emajun Patten (page 5/photo 2) and SWH nursing graduate Aaron Tuck (page 8/photo 12). Also, 62 medical students undertook part of their final two years of training at the onsite Deakin University School of Medicine clinical school.

Above

David Thomson’s baby donkey turned on the Cuteness Factor when our Macarthur Community Health Planned Activity Group paid a visit. Kath Hollis and Dool Robertson lapped up the love under the watchful eye of PAG Personal Carer Diana Bishop. Photo by Pat Purcell.

This report provides performance, quality and financial information covering the 2015–16 financial year. It has been prepared in accordance with the Health Services Act 1988, Financial Management Act 1994, Standing Directions of the Minister for Finance (Section 4 Financial Management Reporting) and Financial Reporting Directions (specifically FRD22).

We hope you find this report informative and encourage you to visit our website and also read our 2016 Quality of Care Report.

HOW TO CONTACT US 03 5563 1666

[email protected]

Ryot Street, Warrnambool, Victoria 3280


@SWHnews

OUR VISIONOutstanding healthcare in partnership with our regional community.

OUR MISSIONTo provide a comprehensive range of high quality health and wellbeing services for people in South West Victoria.

OUR VALUESCARING We are compassionate and responsive to the

needs of users of our service, their families, our staff and volunteers.

RESPECT We behave in a manner that demonstrates trust and mutual understanding.

INTEGRITY We are transparent and ethical in all that we do.

EXCELLENCE We continually review and analyse performance to ensure best practice.

LEADERSHIP We set clear direction that encourages team work, innovation and accountability.

About UsOUR COMMUNITY110,000 people live in South West Victoria, a vibrant region consisting of the five Local Government Areas of Warrnambool City and the Shires of Corangamite, Glenelg, Moyne and Southern Grampians. Our major city, Warrnambool, is one of the fastest-growing regional cities in Victoria. Major primary industries include health, education, retail, tourism, dairy, food production, manufacturing, meat processing, professional services, new-age energy, timber, aluminium and mineral sands.

OUR SERVICESWe provide 149 medical, nursing, mental health, allied health and community health services.

OUR QUALITY PROGRAMSWe are committed to continuous quality improvement and strive for best practice.

OUR CONTRIBUTION TO THE COMMUNITYWe are the region’s largest employer: 1,351 people work for South West Healthcare. Our local economy benefits to the tune of approximately $103M per annum.

OUR FUTUREThe future for South West Healthcare is an exciting one as our outlook is supported by continued growth and development. The advent of our very first tertiary level clinical service (radiotherapy), scheduled to commence in August 2016, will herald a new chapter for our health service. As this is a truly regional service, it is expected it will pave the way for further expansion and support for our surrounding health services.

We will continue to engage with government in an attempt to secure funding for both our Camperdown campus and Warrnambool Stage 2 capital redevelopment projects. We are committed to improving the infrastructure at all of our sites to deliver quality healthcare utilising modern and technologically advanced facilities and equipment.

In recognition of our expanding regional role and in conjunction with our substantial clinical, teaching and research firepower we believe we are well placed to continue on the significant growth trajectory that has become commonplace during the past decade.

1South West Healthcare Annual Report 2015-16

HIGHLIGHTS1 Localidentities,SungoldFieldDaysChairmanTonyRea(centre)and

farmerAlanChadwick,becamethefaceofacommunityawarenesscampaignproducedbyourBowelCancerPreventionProjectteam’sElviraHewson(left)andMargieMorricetoincreaselowbowelcancerscreeningratesthroughoutourregion.

2 WarrnamboolAlliedHealthPodiatristJessieAustinatworkatManifoldPlace.ManifoldPlaceprovidesmorethan30servicesandprogramsforpeoplewholiveinandaroundCamperdown.

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Constructionof$30MSouthWestRegionalCancerCentre(SWRCC)completed

Developmentofstrongcommunitypartnerships

11thconsecutiveyearofrecordpatientthroughput

Continuedstrongfinancialperformance($598Koperatingsurplus)

Majorcapitalworksprojectsprogressed

NewValuesframeworkforallstafflaunched

MajorITprojectsrolledout

2 South West Healthcare Annual Report 2015-16

ContentsAboutUs 1

Highlights 2

Chairman’sandCEO’sReport 4–9

StatementofStrategicDirection 10–11

StatementofPriorities 12–15

PerformancePriorities 16–17

StatutoryRequirements 18–19

Profile 20–25

Locations 20

Services 21

Services and Programs 22–23

Patients and Inpatients 24–25

OccupationalHealth,SafetyandWellbeing 26–29

CorporateandClinicalGovernance 30–31

BoardofDirectors 30–31

Organisational Structure 32

Executive Team 33

Principal Committees 34

SeniorStaff 35–39

2015AEWMatthewsMemorialTravellingScholarship 39

LifeGovernors 40–41

Volunteers 42–43

Donors 44–45

DisclosureIndex 46

Campuses BackCover

FINANCIAL STATEMENTS 2016

Certification 49

AuditorGeneral’sReport 50

ComprehensiveOperatingStatement 52

BalanceSheet 53

StatementofChangesinEquity 54

CashFlowStatement 55

NotestotheFinancialStatements 56

ABOUT THIS REPORT

ProjectManager Suzan Morey

EditorialEnquiries 03 5564 4100 [email protected]

DesignandPrint Amazon

1131 Raglan Parade, Warrnambool, Vic 3280 03 5562 9199 www.amazononline.com.au [email protected]

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1 GettingreadytomoveintoregionalAustralia’snewestintegratedcancercentreareSWHChemotherapystaff(fromleft):DeputyDirectorofPharmacyRosBamford;NurseUnitManagerAlisonKelly;AssociateNurseUnitManagersJoyanneFarrow,TaniaBoydandMelissaDuffin;QualifiedBreastCarerCoralRoberts;ClinicalNurseSpecialistJulieAndrews;DirectorofPharmacyLisaSpence,McGrathBreastCareNurseRebeccaHayandANUMLouiseSpeed.

2 Makinghealthychoiceseasychoices,thisyearweincreasedtheavailabilityofhealthyeatinganddrinkingoptionsatouronsitecafeterias,coffeeshopsandvendingmachines.OurHealthPromotionOfficerJacintaLenehanandNutrition&DieteticsManagerSusanBaudinette(centre,fromleft)spreadthewordwiththehelpofDeakinUniversitydieteticsstudentsMaggieDavey(left)andEmajunPatten.PhotocourtesyofTheStandardandphotographerAmyPaton.

Chairman’s and CEO’s Report

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It is amazing that our health service continues on this spectacular growth trajectory and for the eleventh consecutive year has treated more patients than the previous reporting period. In conjunction with this level of patient throughput, we have enjoyed much success with the achievement of the majority of initiatives identified in our five year Statement of Strategic Direction.

The highlight has been, of course, the completion of the $30M South West Regional Cancer Centre (SWRCC). This exciting project will provide the very first tertiary level clinical service (radiotherapy) to South West Victoria. Furthermore, the new centre provides a chemotherapy service, specialist consulting rooms and a wellness centre. The South West Regional Cancer Centre has been developed in partnership with Epworth HealthCare and local advocacy and fundraising group Peter’s Project and will consolidate the full spectrum of cancer services in the one complex.

INTRODUCTION InaccordancewiththeFinancialManagementAct1994,wearepleasedtopresentthereportofoperationsforSouthWestHealthcarefortheyearending30June2016

COMPLETION OF THE $30M SOUTH WEST REGIONAL CANCER CENTRE (SWRCC).

South West Healthcare Annual Report 2015-164

PARTNERING WITH OUR COMMUNITYOne of our health service’s major strategic directions is to develop strong and enduring relationships with our communities and partner organisations. In addition to a number of mature alliances, this year we have undertaken a community wide leadership role in the promotion of non-violence against women and have become a White Ribbon ambassador. This has involved the implementation of a workplace education program for all staff and the provision of prominent street-front signage to raise community awareness.

Another example of our leadership role has been in the battle to combat rising levels of obesity in our community. Along with the majority of health services in the Barwon South West region, we have made the decision to remove the sale of sugar-sweetened drinks throughout our health service in order to encourage our community to consider healthier options.

A new alliance has also been formed with Portland District Health and Western District Health Service in our bid to provide a sustainable specialist medical workforce to the extended region. Due to the scarcity of these specialist resources it has become obvious that our regional health services working in partnership are able to support one another using a joint appointment process.

Our embracing of new ideas, opportunities and collaborations also led to the four Finance Teams of South West Healthcare, Western District Health Services, Portland District Health and Colac Area Health being named 2015 National Finance Team of the Year at the 2015 Australian Health Services Financial Management Association national conference. Working together led to the successful establishment of South West Supplies and Logistics which has consolidated the participating health services’ supply and logistics operations. A central supply hub established in Warrnambool led to an incident-free transition. Further efficiencies are being realised through collaboration with South West Linen Services.

DRIVING A QUALITY AND SAFETY CULTUREIt is vitally important that the organisation continues to deliver high quality health and wellbeing services and pursues an organisational culture that is safe and risk aware. This pursuit remains a challenge as our growth continues on a path that has continually increased for over a decade. This year we are very pleased to report the treatment of a record number of 18,526 inpatients and 26,732 Emergency Department presentations. This is the eleventh successive year that South West Healthcare has treated a record numbers of patients. This highlights our ability to respond to an increasing and ageing population and our increasing regional responsibilities.

The major quality initiative undertaken during the year was the implementation of a subacute redesign project. This was

readingtheirfavouritebookstoErnWebb,oneofthe18,526inpatientswecaredforin2015–16.

5 TheestablishmentofSouthWestSupplies&Logisticsresultedinanationalaward.RegionalSupplyChainManagerTerryHoy(left),RegionalFinanceSystemsManagerLizBramichandDirectorofFinance&OrganisationalPerformanceAndrewTriggarepartofthe2015AHSFMANationalFinanceTeamoftheYear.

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3 WesurpassedtheStateGovernment’s75-percenttargetby6percentattheendofourconcertedefforttoincreasetheinfluenzavaccinationrateofourworkforce.In2015,161morestaffwerevaccinatedthanin2014(an11percentincrease).CamperdownMentalHealthServicesRegisteredNurseRenaeElder(fromleft),PsychologistElliSmithandOccupationalTherapistRachelKealleyqueueupfortheirinfluenzavaccinationwithImmunisationNurseJoPlace.

4 KoroitandDistrictPrimarySchool’sMaxMcInnesandSamanthaHollandhelpedmakeour2016NationalPalliativeCareWeekextraspecialby South West Healthcare Annual Report 2015-16 5

6 Wewillsoonbecomeoneofthefewhealthservicestoachievefullelectronicintegrationbyreplacingpaper-basedmedicalrecordswithanElectronicHealthRecord.Toachievethis,aPointofCareofTerminalwillbeinstalledatthebedsideofallpatientcareareas.TestingthefirstisEmergencyDepartmentUnitManagerAnnetteKelson(left),HealthInformationServicesManagerMichelleAtkinsonandBusinessServicesManagerCoreyGrapentin.

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7 AnewelectronicLearningManagementSystem(GROW)willbecomethecentralportalforalloureducationalneeds.TheteamdrivingitincludesEducation,Research&WorkforceDevelopmentManagerBarbaraMoll(fromleft),EducationManager(Nursing)JeniceSmart,StaffDevelopmentOfficer(MentalHealth)JanetPunch,BestPracticeClinicalLearningEnvironmentCoordinatorJillWarneandWorkforceEducation&TrainingCoordinator(Primary&CommunityServices)PeterSheehan.

a whole-of-organisation model of care change process which was developed over a two year period. This redesign process has transformed the patient journey by providing a single point of access and assessment leading to a coordinated treatment pathway, both within the hospital and in the community. The connection of our inpatient units with our community nursing, allied health and rehabilitation services aims to deliver ‘best care, right place, right time’. This complex multi redesign project is considered a leading model in health services in Victoria.

DELIVERING EFFICIENT SERVICES AND INFRASTRUCTUREHealth services are funded using a formula that recognises the number of patients treated each year. Despite the shortage of a number of key surgical specialists during 2015-16, we were still able to approximate the throughput target negotiated with the Department of Health and Human Services. More importantly, we are delighted to point out that we have completed the year with an operating surplus of $598K within a total operating budget of $149.6M.

Following the completion of large-scale capital redevelopment projects in recent years, we continue to improve the quality of our infrastructure across all of our campuses. In addition to the completion of the $30M South West Regional Cancer Centre, other projects completed during the year include the $2.3M Emergency Observation Unit/Radiology Department redevelopment, the commencement of works on the $338K Macarthur redevelopment project, the letting of tenders for the $4.6M Prevention and Recovery Centre (PARC) and the completion of the capital and service review for the

$30M redevelopment of our Camperdown campus. In addition, we continue our advocacy to complete the master plan of our Warrnambool Base Hospital campus which involves the $112M Stage 2 redevelopment project.

We have also been extremely active in the Information and Communications Technology (ICT) space where a number of major projects have been progressed. The largest of these projects is the accelerated adoption of the Electronic Health Record which will replace our paper-based medical record. The implementation of a fully integrated Electronic Health Record has been a strategic priority for nearly a decade and has not been achieved in many health services throughout the world (there are a number of examples in individual departments such as cardiac laboratories and intensive care units but very few examples of electronic integration across an entire health service). The change management associated with implementing this two year project is one of the most difficult and complex assignments we have ever undertaken. As a precursor to the implementation of this project, new Point of Care Terminals have been ordered which will be installed at the bedside of all patient care areas.

We have also developed a process to implement a new electronic Human Resources Information System known as KRONOS. This system provides an electronic time and attendance/rostering/payroll interface which will deliver significant financial and efficiency benefits to the organisation.

The other major ICT project we have progressed during the year is the implementation of a new electronic Learning Management System known as Grow. It is anticipated that this system will provide online mandatory training updates to all our staff and become the central portal for all education requirements.


8 SimplyswipingourStaffIDcardsatthebeginningandendofourshiftswillleadtosignificantfinancialandefficiencygainsthankstotheworkofourKRONOSteamwhichincludesChangeLeaderMargaretBull(fromleft),ProjectOfficerJeanetteDoolanandProjectManagerSharonRees.

9 AccessManagerIngridWynd(left),AdministrativeSupportManagerSamanthaMorleyandCounsellingandSupportServicesManagerJamesMcInneswerethreeoftherecordnumberofstafftoparticipateinthisyear’sonlineStaffSatisfactionSurvey.

In pursuing efficiencies, the health service also undertook a number of major tender processes which led to the introduction of a non-emergency patient transport provider (National Patient Transport) and a new pathology provider (Dorevitch Pathology).

DEVELOPING A HIGH PERFORMING WORKFORCEIt goes without saying that healthcare is a labour-intensive industry and, as a result, our workforce is our most important asset. We are obviously keen to strengthen the existing culture that attracts, supports and retains high-calibre people and this year we launched a New Values Statement for all our staff. It is hoped this framework will provide guidance and direction and clearly identify a workplace culture that ensures South West Healthcare remains a great place to work. In conjunction with this new framework, our health service strongly supports the annual Staff Satisfaction Survey (People Matter) and it is very pleasing to report that this year a record 657 individual staff members contributed to the survey. Once the results are available they will be forwarded to all managers to improve processes and drive the continuous improvement culture within our organisation.

10 Fromdentalandretailassistantstonursesandacertifiedpracticingaccountant,wehonouredthehardworkandcommitmentof66colleaguesforgingaheadwiththeircareersatour2015ProfessionalDevelopmentAwards.Completingtheirinternyear,HospitalMedicalOfficersDrGemmaUrch(fromleft),DrLilianTanandDrJessicaDumblecelebratedwithDirectorofMedicalServicesDrPeterO’BrienandMedicalServicesOfficerJenDorney(right).DoctorsPennyMiller,JohnOxford,ChristinePang,CamilaSleeth,HilarySmith,AlishaSpiteriandClemTeoalsocompletedtheirinternyear.

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ManagerHeidiManson(right)wasnamedthebest,aswastheposterofRuthAlger(left)andJessGreene.

14 BreastcancersurvivorJacquelineFloydandpartnerMichaelRiggwithMcGrathBreastCareNurseRebeccaHay(centre).Highlyrespectedinherfield,Rebeccawasoneofonly14(of100+)McGrathBreastCareNursestobeinvitedtosharetheirstoryintheMcGrathFoundation’s10thanniversarybook.AvideowasalsomadeaboutherworkhereatSouthWestHealthcare.

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ENCOURAGING SERVICE INNOVATIONOur major innovations this year have involved getting specialised services to patients as close to home as possible. In responding to the vast geography of our region we are proud to highlight an innovative service delivery model with the introduction of our South West Healthcare Dental Van. This fully-equipped mobile clinic is now providing dental services to towns that have never previously had the benefit of a public dental service. It visits Casterton Memorial Hospital, Aboriginal Health Services in Dhauwurd Wurrung Elderly and Portland & District Community Health Centre, Winda-Mara Heywood and Balmoral Bush Nursing Centre. In a similar vein, we have also adopted the use of Telehealth as an appropriate means to overcome the tyranny of distance. One of the most outstanding examples of this, this year, is our Counselling and Support Services having utilised videoconferencing technology to enable a family member in America to participate in a Rehabilitation Unit family meeting at our Warrnambool Base Hospital. This greatly assisted in ensuring the patient’s family was informed about his current care needs, future goals and planning, and provided the opportunity for the family to meet all the clinicians involved.

12 Victoria’s2015AustralianCollegeofCriticalCareNursesPrizewasawardedtoSWHNursingGraduateAaronTuckforhisstandoutclinicalandacademicpostgraduateaccomplishments.NominatedbyCriticalCareClinicalFacilitatorCindyJoseph,AaronisnowoneofourqualifiedSpecialistCriticalCareNurses.

13 Wewontwoawardsatthe2016BarwonSouthWesternandGrampiansAlliedHealthConference.TheoralpresentationofOccupationalTherapy


15 TheverylastgroupofregisterednursestobetrainedonsiteatourWarrnamboolBaseHospitalrevisitedaspartoftheir30threunion.AlothaschangedsinceJuly1985.(Backthen,youcouldsmokeinthestaffcafeteria.)Thirtyyearson,JoThrelfall(foreground)isstillnursingwithus.

16 MusicTherapyintheextreme.Morethan150patients,visitorsandstaffwereentertainedbythe30–pieceWarrnamboolSymphonyOrchestra(includingPaediatricianDrNickThies/violin,AnaesthetistDrGeoffKilminster/doublebass,PhysiotherapistsBoreHoekstra/celloandRosieMorgan/oboe,andDrBernieOpperman/trumpet)inthefoyerofourWarrnamboolBaseHospital.

17 HealthPromotionOfficersJacintaLenehan(left)andNikitaWheatonwiththeAustralia-firstappallowingWesternVictorianwomenwhoarebreastfeedingorintendingtobreastfeedtohavefreeandinteractivebreastfeedingsupportattheirfingertips.

18 OurWoolsthorpeAuxiliaryheld52fundraisingeventsintheoneyear,resultingina$25,200donationformedicalequipmentforourWarrnamboolBaseHospital.ThisearnedthemtheGroupVolunteertitleatthe2015AustralianGovernmentNationalVolunteerAwardsforWannon.CelebratingtheirwinisKathDicks(fromleft),GloriaDickson,MargaretRichardson,WendyLudemanandDoreenBrumbywithFederalMemberforWannonDanTehan(left)andthenight’sguestspeakerDougCraig.

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11(LEFT)HamiltonOralHealthTherapist/DentalTherapistKyShenTang(left)andSeniorDentistCraigGovewithourfully-equippeddentalvan.LocaltownsthathaveneverbeforehadapublicdentalservicenowdothankstothisSouthwestDentalServiceinitiative.

CONCLUSIONOnce again, we are extremely proud of our achievements over the past 12 months and remain excited with the challenges associated with being part of such a dynamic, yet caring organisation.

There are numerous people to thank for their contribution, including our dedicated Board of Directors and highly skilled Executive and staff teams. We warmly welcome our two new Board members Dr Bernadette Northeast and Ms Narelle Allen who have already made a significant contribution to the governance of our health service during the year. We are also eternally grateful for the fantastic support provided by our 303 registered volunteers, numerous auxiliaries and donors who assist us in delivering the vast range of services available.

We have been encouraged by the Department of Health and Human Services to increase our leadership role within the region and we will continue to support other health services and other communities in order to deliver on our mission of providing a comprehensive range of high quality health and wellbeing services for the people who live in South West Victoria.

JOHNMAHER JOHNFKRYGGER

Chairman Chief Executive Officer

Board of Directors

27 July, 2016

27 July, 2016


Strategies • Implement contemporary, robust and evidence based Models

• of Care across all services

• Continue to develop risk management and clinical governance systems that address key risk areas

• Develop and implement an organisation wide safety plan

Strategic DirectionWe will maintain our financial viability and sustainability.

We will provide the highest quality facilities, equipment and information technology infrastructure.

2. DRIVING A QUALITY AND SAFETY CULTURE

3. DELIVERING EFFICIENT SERVICES AND INFRASTRUCTURE

Strategies • Deliver a minimum surplus of 0.5% of total

revenue each year• Provide contemporary clinical and business information

that supports excellence in decision making• Drive the implementation of sophisticated

electronic solutions that improve patient care• Secure Government commitment to facilitate

developments/redevelopments:

– Stage 2 Warrnambool Base Hospital

– Camperdown Hospital

– Prevention and Recovery Centre (PARC)

– Community Health facilities

Strategic DirectionWe will develop strong and enduring relationships with our communities and partner organisations.

Strategic DirectionWe will provide high quality health and wellbeing services.

We will provide an organisational culture that is safe and risk aware.

Our Values:

Our VisionOutstandinghealthcareinpartnershipwithourregionalcommunity

Our MissionToprovideacomprehensiverangeofhighqualityhealthandwellbeingservicesforpeopleinSouthWestVictoria

Strategies • Implement contemporary, robust and evidence

based Models of Care across all services



Strategies • Develop and implement a community

engagement plan• Develop formal partnership agreements with relevant

agencies in the region to quantify service provision• Maximise fundraising opportunities to generate

$250K+ each year to purchase medical equipment• Develop Memorandums of Understanding with

surrounding Aboriginal Health Services to articulate partnering charter

1. PARTNERING WITH OUR COMMUNITY

2014–2019 Statement of Strategic Direction

CaringWe are compassionate and responsive to the needs of users of our service, their families and our staff and volunteers.

RespectWe behave in a manner that demonstrates trust and mutual understanding.

IntegrityWe are transparent and ethical in all that we do.

ExcellenceWe continually review and analyse performance to ensure best practice.

LeadershipWe set clear direction that encourages team work, innovation and accountability.


Strategies • Implement contemporary, robust and evidence based Models

• of Care across all services



Strategies • Communicate our values and objectives and effectively manage our

people so that South West Healthcare is acknowledged as a great place to work

• Identify and develop leadership talent throughout the organisation

• Encourage teamwork and learning opportunities aimed at improving health outcomes

• Collaborate strongly with Deakin University and other training providers in education, training and research

4. DEVELOPING A HIGH PERFORMING WORKFORCE

Strategic DirectionWe will strengthen the existing culture that attracts, supports and retains high calibre people.

We will develop a teaching and research profile that stimulates service delivery improvement.

5. ENCOURAGING SERVICE INNOVATION

Strategic DirectionWe will continue to build an integrated, accessible service that is responsive to the needs of our community.

Strategies • Develop and implement a plan to identify initiatives that support

our role as a sub regional health service provider

• Continue to actively participate in and deliver innovative outcomes through Government/Department sponsored regional sustainability initiatives

• Secure $500K+ of external grants each year to fund new ideas, equipment and/or products and services

1 StanCarrollLibraryLibrarianJosellaChanandLibraryTechnicianHannah-LeeObstorganisedour2015ALIAInternationalGamesDaytoprovideplaytherapyandcompanionshipforourpatients,theirfamiliesandourstaff.

2 DentalAssistantStephanieCannon(left)andHealthPromotionOfficerJacintaLenehanwithtwoofthe991childreninvolvedinourSmiles4Mileshealthyeatingandoralhealthpromotionawardprogram,EastWarrnamboolKindergarten’sInnesLeitchandLexiTonkin.

3 CancerLinkNurseSharnaPurcellatoneoftheCancerCouncilVictoria’sLivingWithCancereducationsessionsweheldatWarrnamboolCommunityHealthduring2015–16.

4 Morethan500staffandguestsparticipatedinour2015NAIDOCWeekcelebrations.

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Statement of PrioritiesACTION DELIVERABLES OUTCOMES

PATIENT EXPERIENCE AND OUTCOMES

Drive improved health outcomes through a strong focus on patient-centred care in the planning, delivery and evaluation of services, and the development of new models for putting patients first.

Be actively involved in developing and strengthening partnerships with consumers and in particular partnering with consumers in the following redesign processes:

− Implementation of the sub-acute redesign patient flow process.

− Emergency Department patient flow.

Achieved.

Consumer representatives have been actively involved in the patient flow and sub-acute redesign working parties. There is also considerable consumer engagement in developing services in the new South West Regional Cancer Centre (SWRCC) to be opened in July 2016.

− Model of Care for the South West Regional Cancer Service (SWRCC).

The integrated Model of Care has been developed with consultant, chemotherapy and radiotherapy services all delivered from the SWRCC.

Strengthen the response of health services to family violence. This includes implementing interventions, processes and systems to prevent, identify and respond appropriately to family violence at an individual and community level.

Develop and implement a policy and procedure, supported by education that increases staff awareness and responsiveness to family violence both as an employee and community member.

Achieved.

A Family Violence Policy is in place at South West Healthcare (SWH) and a revision titled ‘Dealing with Family Violence’ has been drafted.

Our South West Centre Against Sexual Assault Manager is a member of the Women’s Integrated Family Violence Committee. This supports an integrated multi-agency approach to preventing and dealing with family violence issues.

Senior SWH personnel participated in the Strengthening Hospital Responses to Family Violence Seminar held in May and will use the knowledge gained when developing local strategies.

Local priorities will be determined as part of the formation of the local strategy. It is likely the Emergency Department and Midwifery Services will be the initial focus in relation to community family violence identification and management.

Use consumer feedback and develop participation processes to improve person and family-centred care, health service practice and patient experiences.

South West Healthcare (SWH) will continue to build on our ‘partnering with consumers’ strategy to identify processes to improve person and family centred care. This will be measured by increased involvement by consumers in various hospital committees, workshops and focus groups. The use of patient stories and real-time consumer feedback to drive improvements.

Achieved.

SWH has reviewed the current committee structure in relation to the Community Advisory and the Partnering with Consumers Committees. As a result, the two have been amalgamated and a Board of Directors representative added to the membership.

Consumers have been heavily involved in the development of the new SWRCC Model of Care.

A SWRCC community open day was held in July 2016.

Support the effective delivery of alcohol and other drug treatment services.

Implement, monitor and develop strategies to provide a safe work environment and assist those patients/clients presenting to our Emergency Department under the influence of alcohol and other drugs.

The above will be achieved through implementing safety measures for patients and staff, education and training and targeted referral processes for intervention and other support initiatives.

Achieved.

A 0.5 EFT project worker to support drug and alcohol services has been appointed. This position will work closely with Emergency Department staff to progress improvement strategies. An implementation plan has been developed and adopted.

Improve the health outcomes of Aboriginal and Torres Strait Islanders by increasing accessibility and cultural responsiveness of the Victorian health system.

Implement the SWH Aboriginal Employment Strategy.

Achieved.

The implementation of the SWH Aboriginal Employment Strategy has been ongoing with a number of specific achievements detailed below.

Support recently created Aboriginal Traineeships in Dental Health and Allied Health Assistants.

Achieved.

SWH successfully supported the targeted traineeships in Dental Health and Allied Health.

Further develop the Aboriginal Meeting room that is now regularly used by families and patients.

Achieved.

Meeting Room completed.

Host the National Aboriginal and Islander Day Observance Committee (NAIDOC) celebrations in July 2016.

Achieved.

Successfully hosted NAlDOC celebrations.

Continue to play a key role in the Close the Gap day.

Achieved.

Contributed to the success of Close the Gap day 2015.

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In 2015–16 South West Healthcare will contribute to the achievement of the government’s commitments by:


ACTION DELIVERABLES OUTCOMES

Expand the Aboriginal Liaison Officer’s role, increasing length of stay in maternity and developing betters care pathways for patients.

Achieved.

Further work completed in the area of developing better care pathways.

In partnership with Dhauwurd-Wurrung Elderly & Community Health Service Inc and Winda Mara, SWH Dental service will commence a visiting service in September 2015.

Achieved.

Visiting service successfully commenced.

Provide weekly Dental services to Gunditjmara.

Achieved.

Dental Services commenced to Gunditjmara.

Implement an organisation-wide approach to advance care planning including a system for identifying, documenting and/or receiving advance care plans in partnership with patients, carers and substitute decision makers so that people’s wishes for future care can be activated when medical decisions need to be made.

Implement strategies to ensure compliance with the Victorian Strategy Advance Care Planning ‘Have the Conversation’.

Achieved.

The Advance Care Planning Advisory Group continues to meet on a regular basis to work through the implementation of the ’Have the Conversation’ Strategy.

A plan for treatment/no treatment has been trialled and is now being refined for use at SWH.

The release of the Department of Health and Human Services (DHHS) first report regarding patients over 75 years of age with an advance care plan or substitute decision maker showed SWH was well-placed at a state level with a result of 25%.

GOVERNANCE, LEADERSHIP AND CULTURE

Demonstrate an organisational commitment to Occupational Health and Safety, including mental health and wellbeing in the workplace. Ensure accessible and affordable support services are available for employees experiencing mental ill health. Work collaboratively with the Department of Health and Human Services and professional bodies to identify and address systemic issues of mental ill health amongst the medical professions.

Commence every Board of Directors meeting with a report on any Lost Time Incidents.

Achieved.

All Board meetings commenced with Lost Time Injury Frequency Rates and discussion on any incidents. Lost Time Injury Frequency Rates has remained on target at 10.

Update and implement organisation-wide Safety Plan.

Achieved.

Review completed on the development of the Safety Plan and a more integrated approach adopted. Organisation-wide Safety Plan will now be developed as part of the annual Quality and Business Plan.

Ensure Safety Plan has a focus on mental health and wellbeing in the workplace.

Achieved.

Workforce Strategic Plan and Values Framework developed and adopted. Specific initiatives and principles included to address and improve mental health and wellbeing in the workplace.

Maintain and expand the extensive Employee Assistance Program.

Achieved.

Commitment to program confirmed through Workforce Strategic Plan. Program consolidated and expanded in 2015–16.

Respond appropriately to mental health and wellbeing issues identified from the People Matters Survey.

Achieved.

Organisation-wide Workforce Strategic Plan adopted and Values Statement completed with a focus on staff mental health and wellbeing issues.

Monitor and publically report incidents of occupational violence. Work collaboratively with the Department of Health and Human Services to develop systems to prevent the occurrence of occupational violence.

Commence every Board of Directors meeting with a report on any violence and aggression incidents for the month.

Achieved.

Violence and aggression incidents reported each month to the Board of Directors. Initiatives and recommendations provided where applicable.

SWH is currently reviewing the recommendations from the Victorian Auditor General’s Office and developing an action plan to respond to all recommendations.

Implementation will include close liaison with Drug & Alcohol project workers to ensure any implementation is driven by current best practice.

Ensure Safety Plan has a focus on the prevention of occurrences of occupational violence.

Achieved.

Safety Plan (detailed above) includes focus on prevention of occurrences of occupational violence.

Promote a positive workplace culture and implement strategies to prevent bullying and harassment in the workplace. Monitor trends of complaints of bullying and harassment and identify and address organisational units exhibiting poor workplace culture and morale.

Complete the development of the Workforce Strategic Plan ensuring there is a focus on promoting a positive workforce culture.

Achieved.

People and Culture Strategic Plan completed.

New Values Framework promulgated throughout organisation.



Develop an action plan that addresses both the Workforce Strategic Plan directions and responds to feedback from the Staff People Matters Survey.

Achieved.

Action plan being coordinated through Executive and Workforce Committees. In addition, all divisions developing individual action plan.

Improve data reporting systems to increase accountability and transparency, consistent with the Transparency in Government Bill.

Review and implement improved organisation-wide Data Integrity processes via the establishment of a new accountability structure.

Achieved.

Implemented new Committee Structure and Data Integrity Framework.

Undertake an annual board assessment to identify and develop board capability to ensure all board members are well equipped to effectively discharge their responsibilities.

Complete a board assessment and the development of a board capability analysis.

Achieved.

Board self-assessment completed and discussed at Board-only dinner in February 2016.

Financial support provided to Directors to undertake Australian Institute of Company Directors course.

Apply existing capability frameworks and clinical guidelines to inform service system planning, giving consideration to the capability of neighbouring services and how best to allocate available resources so as to deliver the maximum benefit to the local community.

Complete the review of the Camperdown Residential Aged Care service and implement recommendations where appropriate.

Achieved.

Business case development well progressed. Investment Logic Mapping workshop held. Draft business case expected to be received in mid-July 2016.

Support excellence in clinical training through productive engagement in clinical training networks and developing health education partnerships across the continuum of learning.

Further develop the newly-established Education & Research Unit with an increased focus on the regional clinical training network.

Achieved.

The Education Unit (Centre for Research, Education and Teaching - CREATe) established. Ongoing development and progress in several initiatives.

SAFETY AND QUALITY

Ensure management plans are in place to prevent, detect and contain Carbapenem Resistant Enterobacteriaceae as outlined in Hospital Circular 02/15 (issued 16 June 2015).

Carbapenem Resistant Enterobacteriaceae Management Plan to be incorporated into the Infection Control policy framework.

Achieved.

The Carbapenem Resistant Enterobacteriaceae Management Plan incorporated into infection control policies. A point-prevalence testing program has commenced.

Implement effective antimicrobial stewardship practices and increase awareness of antimicrobial resistance, its implications and actions to combat it, through effective communication, education, and training.

Antimicrobial Stewardship policies and practices to be embedded into clinical practice.

Achieved.

Antimicrobial Stewardship Program in place with demonstrated positive outcomes recorded. ‘Guidance’ antibiotic ordering software to be included in the e-medical record rollout. Ongoing clinician education underway.

Ensure that emergency response management plans are in place, regularly exercised and updated, including trigger activation and communication arrangements.

Emergency Response Plan, including the Business Continuity Plan, to be revised, with a Chemical, biological & radioactive exercise undertaken.

Achieved.

Business Continuity Plan reviewed and updated. Chemical, biological & radioactive exercise planned for the fourth quarter postponed to allow for further work on the Business Continuity Plan (Information & Communications Technology component) expected to be finalised in July 2016.

Participate in the statewide mental health acute bed visibility web-based tool.

Participation of the organisation in the statewide mental health visibility web-based tool.

Achieved.

Nurse Coordinators continue to enter data provided by nursing staff in Acute Mental Health Unit twice-daily per protocol.

FINANCIAL SUSTAINABILITY

Improve cash management processes to ensure that financial obligations are met as they are due.

Achieve an entity operating surplus. Achieved.

Operating surplus successfully achieved.

Adopt comprehensive five-year Asset Management Plan which identifies timelines and funding source to replace equipment.

Achieved.

Completed/adopted five-year Asset Management Plan as part of annual business planning process.

Identify opportunities for efficiency and better-value service delivery.

Complete review of Non-Emergency Patient Transport and implement best-value model.

Achieved.

Non-emergency patient transport provider commenced early April 2016. Implementation process smooth with minimal problems encountered. Financial monitoring in progress.

Work with Health Purchasing Victoria to implement procurement savings initiatives.

Successfully implement Health Purchasing Victoria reforms across SWH.

Achieved.

Compliance achieved and signed off in June 2016.

Reduce regional distribution costs through the development of an integrated transport system for linen and supplies.

Achieved.

Efficiency gains have been realised through the centralisation of linen and supply warehouses. The delivery of medical supplies, pharmaceuticals and linen now integrated.



Reduce consumable costs through the implementation of joint regional and sub-regional buying practices.

Achieved.

Efficiencies and savings generated through the standardisation and rationalisation of contracts across all participating agencies.

This has resulted in 10 specific Health Purchasing Victoria contracts being reviewed and fully standardised across all participating agencies. This resulted in annual savings of $97K.

Undertake cost benchmarking and develop partnerships with peers to improve operating efficiency.

Improve rostering and workforce profile efficiency through the implementation of an electronic workforce management system.

Achieved.

Project commenced with the appointment of a project team and scheduled implementation plan across the entire organisation in 2016-17.

ACCESS

Implement integrated care approaches across health and community support services to improve access and responses for disadvantaged Victorians.

Implement integrated intake and access system across all community health sites.

Achieved.

Systems implemented across all campuses.

Implement standardised care plan in partnership with community support services.

Achieved.

Care Plan implementation across numerous SWH services.

Progress partnerships with other health services to ensure patients can access treatments as close to where they live when it is safe and effective to so, making the most efficient use of available resources across the system.

In collaboration with Western District Health Service and Portland District Health, develop a sustainable sub-regional medical workforce model with Orthopaedics and General Surgery as initial priorities.

Achieved.

Three-monthly combined sub-regional Chief Executive Officer/ Director of Medical Services meetings occurring. There have been developments in relation to orthopaedic surgery, emergency services, obstetrics and medical administration.

Develop Allied Health partnerships within the Corangamite sub-region to deliver services closer to home.

Achieved.

SWH Allied Health Services in Camperdown now fully established.

Corangamite Allied Health Network proceeding to appoint project manager.

Ensure that policies, procedures and service models are in place to manage and monitor colonoscopy referrals and ensure timely access for patients with an urgent clinical need.

Redesign the colonoscopy pathway to achieve accurate and appropriate clinical prioritisation and streamline waiting list management.

Achieved.

Significant achievement to date with a detailed review of the process completed.

Contribute to the provision of additional dental services to achieve the targets, milestones and objectives of the National Partnership on Adult Public Dental Services.

Report against National Partnership Agreements initiatives and complete consolidation of regional Dental Service.

Achieved.

Consolidation of regional Dental Service achieved with a sustainable workforce and service in place. Funding sustainability to support the model remains a challenge.

Review acute (including specialist clinics) data collection and reporting practices to facilitate greater transparency and timely public reporting of data.

Continue to report and monitor Elective Surgery Information System internally and work towards public reporting with Department of Health and Human Services.

Achieved.

Elective surgery waiting lists and key performance indicators monitored on a monthly basis by the Surgical Services Committee.

Current theatre schedule under review with a view to optimising the capacity of the theatres to meet the requirements of an increasing waiting list.

Ensure accuracy and timeliness of Elective Surgery Information System in preparation for public reporting when approved.

Achieved.

Elective Surgery Information System monitored on a monthly basis. Appropriate actions taken to improve the waiting list key performance indicators. SWH will commence public reporting in July 2016.


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Performance PrioritiesSAFETY AND QUALITY PERFORMANCE TARGET 2015/16 ACTUALS

Safety&QualityPerformance Compliance with NSQHS Standards accreditation Full Compliance Achieved

Compliance with the Commonwealth’s Aged Care Accreditation Standards

Full Compliance Achieved

Cleaning Standards Full Compliance Achieved

– Overall compliance with standards Full Compliance Achieved

– Very high risk (Category A) 90 points Achieved

– High risk (Category B) 85 points Achieved

– Moderate risk (Category C) 85 points Achieved

Compliance with the Hand Hygiene Australia program 80% 83%

Percentage of healthcare workers immunised for influenza 75% 81%

Submission of infection surveillance data to VICNISS Full Compliance Full Compliance

PatientExperience&Outcomes Victorian Healthcare Experience Survey – data submission Full Compliance Achieved

Victorian Healthcare Experience Survey – patient experience Quarter 1

95% positive experience

97.3%



96.2%



92.1%

ICU central line-associated blood stream infections No outliers Achieved

Maternity – Percentage of women with prearranged postnatal home care (Warrnambool)

100% 100%

Maternity – Percentage of women with prearranged postnatal home care (Camperdown)

100% 100%

Mental health – Percentage of seclusion events relating to an acute admission composite seclusion rate

15% 13%

Mental health – Percentage of adult inpatients who are readmitted within 28 day of discharge

14% 13%

Mental health – Percentage of adult patients who have post-discharge follow-up within seven days

75% 83%

Mental health – Rate of seclusion events relating to an adult acute admission

< 15/1,000 17

Mental health – Percentage of child and adolescent patients with post-discharge follow-up within seven days

75% 100%

Mental health – Percentage of aged patients who have post-discharge follow-up within seven days

75% 100%

Mental health – Rate of seclusion events relating to an aged acute admission

< 15/1,000 0

GovernanceLeadership&Culture

People Matter Survey – Percentage of staff with a positive response to safety culture questions

80% 88%

FINANCIAL SUSTAINABILITY PERFORMANCE TARGET 2015/16 ACTUALS

FINANCE

AnnualOperatingResult($m) $750K $598K

CashManagement Trade Creditors < 60 days 50 days

Patient Fee Debtors < 60 days 50 days

WIESactivityperformance WIES (public and private) performance to target (%) 100% 97.41%

ASSET MANAGEMENT TARGET 2015/16 ACTUALS

BasicAssetManagementPlan Full compliance Achieved

Adjustedcurrentassetratio 0.61 0.62

Daysofavailablecash 14 days 28 days


ACCESS PERFORMANCE TARGET 2015/16 ACTUALS

EmergencyCare Percentage of ambulance transfers within 40 minutes 90% 99%

Percentage of Triage Category 1 emergency patients seen immediately

100% 100%

Percentage of Triage Category 1 to 5 emergency patients seen within clinically-recommended times

80% 78%

Percentage of emergency patients with a length of stay less than four hours

81% 66%

Number of patients with length of stay in the Emergency Department greater than 24 hours

0 4

ACTIVITY AND FUNDING 2015/16 ACTUALS

FUNDING TYPE ACTIVITY ACHIEVED

AcuteAdmitted WIES Public 11,075

WIES Private 1,301

WIES (Public and Private) 12,376

WIES DVA 208

WIES TAC 71

WIES TOTAL 12,655

SubAcute&Non-Acute Rehab Public 4,905

Admitted Rehab Private 747

Rehab DVA –

GEM Public 3,214

GEM Private 881

GEM DVA 333

Palliative Care Public 1,944

Palliative Care Private 132

Palliative Care DVA 49

Transition Care – Bed Days 2,374

Transition Care – Home Days 3,173

SubAcuteNon-Admitted Health Independence Program 29,978

AgedCare Residential Aged Care 10,575

HACC 46,684

MentalHealth&DrugServices

Mental Health Inpatient – Bed Days 3,841

Mental Health Inpatient – WOt 3,757

Mental Health Ambulatory 23,012

Mental Health Sub Acute 569

Drug Services 95

PrimaryHealth Community Health/Primary Care Programs 10,043

CommunityHealthContactsbyCampus

Warrnambool Community Health 53,810

Manifold Place / David Newman Centre 10,221

Macarthur Community Health 3,696

Lismore Community Health 3,770

Regional Dental Service 13,366

South West Medical Centre (GP Clinic) 25,90


MANNER OF ESTABLISHMENTSouth West Healthcare is an incorporated body under, and regulated by, the Health Services Act 1988.

FREEDOM OF INFORMATION REQUESTSRequests for documents in the possession of South West Healthcare are directed to the Freedom of Information Manager and all requests are processed in accordance with the Freedom of Information Act 1982. A fee is levied for this service, based on the time involved in retrieving and copying the requested documents.

The Hospitals Part II publication, which details publication requirements of the Freedom of Information Act, is available from the Health Information Services Department, for perusal by the general public during weekday office hours.

A total of 203 requests under the Freedom of Information Act were processed during the 2015–16 financial year.

SouthWestHealthcare’snominatedofficersundertheFreedomofInformationAct:

Principal Officer Mr John F Krygger, Chief Executive Officer

Medical Principal Officer Dr Peter O’Brien, Director of Medical Services

Freedom of Information Manager Ms Tara Singh, Health Information Manager

CARERS RECOGNITION ACT 2012The Carers Recognition Act 2012 recognises, promotes and values the role of people in care relationships. South West Healthcare understands the different needs of persons in care relationships and that care relationships bring benefits to the patients, their carers and to the community. South West Healthcare takes all practicable measures to ensure that its employees, agents and carers have awareness and understanding of the care relationships principles and this is reflected in our commitment to a model of patient and family centred care and to involving carers in the development and delivery of our services.

DETAILS OF CONSULTANCIESIn 2015-16 there were four consultancies where the total fees payable to the consultants were $10,000 or greater. The total expenditure incurred during 2015-16 in relation to these consultancies is $173,400.In 2015-16 there were four consultancies where the total fees payable to the consultant were less than $10,000.The total expenditure incurred during 2015-16 in relation to these consultancies is $26,454.

Statutory RequirementsREPORTING REQUIREMENTSIn compliance with the requirements of FRD 22E Standard Disclosures in the Report of Operations, details in respect of the items listed below have been retained by South West Healthcare and are available to the relevant Ministers, Members of Parliament and the public on request (subject to the Freedom of Information requirements, if applicable):(a) A statement that declarations of pecuniary interests have

been duly completed by all relevant officers;(b) Details of shares held by a senior officer as nominee or held

beneficially in a statutory authority or subsidiary;(c) Details of publications produced by the entity about itself,

and how these can be obtained;(d) Details of changes in prices, fees, charges, rates and levies

charged by the entity;(e) Details of any major external reviews carried out on the

entity;(f) Details of major research and development activities

undertaken by the entity;(g) Details of overseas visits undertaken including a summary

of the objectives and outcomes of each visit;(h) Details of major promotional, public relations and

marketing activities undertaken by the entity to develop community awareness of the entity and its services;

(i) Details of assessments and measures undertaken to improve the occupational health and safety of employees;

(j) A general statement on industrial relations within the entity and details of time lost through industrial accidents and disputes;

(k) A list of major committees sponsored by the entity, the purposes of each committee and the extent to which the purposes have been achieved; and

(l) Details of all consultancies and contractors including: – consultants/contractors engaged;

– services provided; and expenditure committed to/for each engagement.

18

Details of Individual Consultancies (valued at $10,000 or greater)

Purpose of ConsultancyExpenditure

(valued at $10,000 or greater)

Aspex Consulting Pty Ltd Residential Aged Care Review – Camperdown 44,568

Healthcare Management Advisors Pty Ltd Bowel Screening 19,410

Health-e Workforce Solutions Pty Ltd Workforce Review 94,372

Leanne Beagley – Professional Consultant Workplace Review 15,050


DISCLOSURESSince the introduction of the Act in 2002 there have been no disclosures received and no notification of disclosures to the Ombudsman or any other external agency. Disclosures will be received by:

MrJohnFKrygger, Chief Executive Officer South West Healthcare, Warrnambool, Victoria 3280

TheOmbudsman Level 3, 459 Collins Street, Melbourne, Victoria 3000 (Phone 1800 806 314)

AttestationonDataIntegrityI, John Francis Krygger, certify that South West Healthcare has put in place appropriate internal controls and processes to ensure that reported data reasonably reflects actual performance. South West Healthcare has critically reviewed these controls and processes during the year.

JohnFKrygger, Chief Executive Officer

Warrnambool – 27 July, 2016

Attestation:Riskmanagementframeworkandprocesses(SD4 5 5)I, John Francis Krygger, certify that South West Healthcare has complied with the Ministerial Standing Direction 4.5.5 – Risk Management Framework and Processes. The South West Healthcare Audit Committee verifies this.

JohnFKrygger, Chief Executive Officer

Warrnambool – 27 July, 2016

CAR PARKING FEES South West Healthcare complies with the DHHS hospital circular on car parking fees effective February 1 2016. Details of car parking fees and concession benefits can be viewed at www.southwesthealthcare.com.au

BUILDING ACT 1993

ComplianceSouth West Healthcare complies with the building and maintenance provisions of the Building Act 1993.

COMPETITIVE NEUTRALITY

PolicyStatementSouth West Healthcare has implemented and continues to comply with the National Competition Policy and the requirements of the Victorian Government Competitive Neutrality (CN) Policy.

RESPONSIBLE MINISTERThe ResponsibleMinistersforSouthWestHealthcare:

The Honourable Jill Hennessy MP, Minister for Health; Minister for Ambulance Services

The Honourable Martin Foley MP, Minister for Mental Health; Minister for Housing, Disability and Ageing

COMMERCIAL APPOINTMENTSExternalAuditorsCoffey Hunt & Co

InternalAuditors RSM Bird Cameron

Bankers Australia & New Zealand Banking Group Ltd

PROTECTED DISCLOSURE ACT 2012South West Healthcare has in place appropriate procedures for disclosures in accordance with the Protected Disclosure Act 2012. No protected disclosures were made under the Act in 2015–16.

SUMMARY OF FINANCIAL RESULTS 2015/16 2014/15 2013/14 2012/13 2011/12

Revenue (excludes capital items) 149,607 146,513 139,726 132,283 122,994

Expenditure (excludes capital items) 149,009 145,575 138,944 128,746 123,947

NETRESULTSBEFORECAPITALITEMS 598 938 782 3,537 (953)

Capital Revenue 15,395 3,044 46,231 5,532 27,293

Capital/Other Expenditure 13,048 13,311 (8,844) 8,623 6,260

COMPREHENSIVERESULTFORTHEYEAR 2,945 (9,329) 38,169 446 20,080

Total Assets 233,688 220,735 221,473 182,024 179,985

Total Liabilities 39,783 35,156 31,183 29,903 28,310

Net Assets 193,905 185,579 190,290 152,121 151,675

TOTALEQUITY 193,905 185,579 190,290 152,121 151,675

($ million)

Business As Usual (BAU) ICT expenditure(TOTAL)(excluding GST)

Operational expenditure(excluding GST)

Capital expenditure(excluding GST)

$3.659 million $3.128 million $0.531 million

DETAILS OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) EXPENDITUREThe total ICT expenditure incurred during 2015–16 is $3.659 million (excluding GST) with the details shown below.


South West Healthcare has been caring for the health and wellbeing of South West Victorians for more than one-and-a-half centuries. This year, our Warrnambool hospital turned 162 years old and our Camperdown Hospital turned 107.

Consisting of two public hospitals, a mental health services division, an aged care facility and five community health centres, in 2015-16 we provided 149 medical, nursing, mental health, allied health and community health services to the 110,000 people who live in Warrnambool, Moyne, Corangamite, Southern Grampians and Glenelg.

OUR LOCATIONSOurhospitalsarebasedat:

> Warrnambool (the organisation’s headquarters) > Camperdown

Ourmentalhealthservicesofficesarebasedat: > Warrnambool (headquarters) > Camperdown > Hamilton > Portland

Ourcommunityhealthcentresarebasedat: > Warrnambool (headquarters) > Camperdown x2 (including an adult day centre) > Macarthur > Lismore

Ouragedcarefacilityisbasedat: > Camperdown (on the grounds of our Camperdown

Hospital)

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Profile

CARING FOR THE HEALTH AND WELLBEING OF SOUTH WEST VICTORIANS.

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Warrnambool campus

Camperdown campus

Lismore campus

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Macarthur campus

Portland campus

Hamilton campus

REGIONAL MAP

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5

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WarrnamboolCity

ColacOtwayShire

MoyneShire

GlenelgShire

SouthernGrampians

ShireCorangamite

Shire

Victoria


OUR SERVICESOf the 149 medical, nursing, mental health, allied health and community health services we provided in 2015–16 (see Services and Programs), the newest included the establishment of our region’s first Hemofiltration Service.

Made possible by 30 Intensive Care Unit staff being trained and educated in the practice of this lifesaving treatment, following the arrival of a $62,000 hemofilter machine donated by Midfield Meat International, 10 local people were spared from having to be transferred to Melbourne with acute kidney failure during 2015–16. They ranged in age from 28–85.

Not only has the establishment of this new medical service decreased transfers to metropolitan facilities and allowed patients to remain with their families, it has ended treatment delays and decreased lengths-of-stay. In the future it may even allow us to provide therapeutic plasma exchange to treat a variety of diseases such as acute Guillain-Barre Syndrome and Myasthenia gravis.

We also established:

> A specialist Allied Health Service at our Camperdown Hospital. Until January, Allied Health clinicians from our Warrnambool Base Hospital visited our Camperdown Hospital inpatients on a needs basis.Our onsite team is a group of young and vibrant professionals, including an occupational therapist, dietitian, speech therapist, physiotherapist and counsellor.

This initiative also provides discharged patients with solid hospital-to-home support. With a large number of people now accessing our Camperdown Hospital (1,522 inpatients in 2015–16) the aim is to help them get well enough to get home, and keep them independent for as long as possible.

> A Warrnambool Mental Health Services Therapeutic Day Program for consumers/carers in the community and consumers who are inpatients. Based at Hider House, the innovative program consists primarily of non-clinical activities including arts and craft afternoons; music making; singing; and exercise, social and activity groups.Hider House includes a designated sensory room, a carer resource room and the beginnings of a music room. Other services are welcome to participate in Hider House activities. There’s space, also, for additional consumer/carer-based groups to meet.

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1 MentalHealthServicesMedicalRegistrarCamillaSleeth(right)visitsour2015AntibioticAwarenessWeekdisplaystaffedbyinfectionpreventionspecialistsNursePractitionerSueAnderton(fromleft),AssociateNurseUnitManagerKarenBond,AntimicrobialStewardshipPharmacistKellieThorntonandInfection&PreventionControlDirectorDrMarkPage.

2 DrNickBarracloughandIntensiveCareUnitManagerTinaJohnstonewiththehemofiltermachinethatspared10patientshavingtobetransferredtoMelbournefortreatmentforacutekidneyfailurein2015–16.

3 OccupationalTherapistNadineHobsonvisitsPeterMcInnes,oneofthefirstpatientstobenefitfromourCamperdownHospitalAlliedHealthService.


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CESSERVICES AND

PROGRAMS

*New services and programs in 2015–16

Aboriginal Health Promotion •Access & Information • • • • •Accommodation (Rotary House) •Acute Care • •Advance Care Planning • • • • • •Aged Care (residential) •Anaesthetics – Specialist • •– General Practitioner •Breast Cancer Support • •– Breast Prosthesis •Cancer Support • •Cardiac – Exercise Stress Testing • • •– Monitoring (Echocardiograms) • •– Rehabilitation •Care Coordination • • •Centre Against Sexual Assault (SW CASA) • •Childcare • •Child & Maternal Health • •Chronic Illness • • • •Cognitive Dementia & Memory •Community Health Nutrition & Dietetics • • • •Community Health Nursing • •Continence/Urology • • • • •Coronary Care •Counselling & Support • • • • • •Day Surgery • •Delta Therapy Dogs • •Dentistry • • •Dermatology (private consultations) •Diabetes Education & Resources • • • • • • •– Diabetes Aust NDSS sub-agent • •Discharge Planning • • • • •District Nursing • • • • •Drug & Alcohol Withdrawal & Support– Inpatient • •Ear, Nose & Throat Surgery •Emergency • •Emergency Relief •Endoscopy • •Equipment Hire •– South West Equipment Library •– South West Healthcare Supplies • •Falls & Balance Clinic •Financial Counselling •Fracture Clinic •Fresh Deliver Meals •GP Clinic • •– South West Medical Centre •Gastroenterology •General Medicine • •General Surgery • •Geriatric Medicine •– Geriatric Evaluation & Management •Gynaecology – Specialist • •– General Practitioner •Haemodialysis •Hemofiltration* •Hand Care Therapy • •Health Education • • • • • • •Health Promotion • • • • •Health Self-Management • • • • •Hearing– Hearing Aids • •– Victorian Infant Hearing Screening • •Home Care (Paediatrics) •Hospital In The Home • • • •Intensive Care/Critical Care •Internet Kiosk •Legal Aid •Library • • • • • •Meals on Wheels • • •Medical Imaging • •Memory Enhancement •Men’s Shed • •Mental Health– Acute Inpatient •– Adult • • • • • •


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ERVI

CES

– Aged Persons • • • • •– Child & Adolescent • • • • •– Consumer & Carer Participation • • • • •– Dementia Behavior Management Advisory Service • • • •– Early Intervention & Dual Diagnosis • • •– Extended Care Inpatient •– Families where a Parent has a Mental Illness • • • •– Multiple & Complex Needs Initiative •– Perinatal • • • • • •– Primary • • • •– TherapeuticDayProgram* •Midwifery – Inpatient • •– Continuity Midwife Program •– Domiciliary • •– Shared Care Maternity Service •Music Therapy (acute hospital setting) •Needle Exchange • • •Neonatal Special Care •Nutrition & Dietetics • • • • • • •Obstetrics – Specialist • •– General Practitioner • •Occupational Therapy • • • • • •Oncology •Operating Theatre & Recovery • •Ophthalmology •Orthopaedics • •Ostomy Association Clinic •Paediatric Feeding Clinic •Paediatrics/Adolescent Care • • •Palliative Care– Inpatient • • •– Community Based • • • •PAP Screen Clinic •Pathology • • • •Pharmacy •Physiotherapy • • • • • •– Post Arthroplasty Review •Planned Activity Groups • • • • •Plastic & Reconstructive Surgery •– Breast Reconstruction Surgery •Podiatry • • • • • •Post Acute Care • • • •Pre Admission Clinic • •Prosthetics Clinic •Pulmonary Rehabilitation •Refugee Health •Rehabilitation– Inpatient •– Community Based •– Rehabilitation In The Home •Residential in Reach •Respiratory Health • •Respite Care •Sexual Assault After Hours Crisis Care •Smoking Cessation • • • •South West Healthcare Supplies (retail shop) •Speech Pathology • • • • •Stomal Therapy •Strength Training • • •Stroke Liaison •Subacute Ambulatory Care •Subacute Pathways Access • •Telecare •Telemetry • •Transesophageal Echocardiography •Transition Care • •Transport • •Treatment Room • •Urology • •Women’s Health • • • •– Women’s Health Clinic • •– Ante Natal Clinic • •– Gynaecology Clinic •– Young Adolescent Pregnancy (YAP) •– Young Women’s Pregnancy & Parenting •Wound Management • • • •Volunteer Program • • • • • • •

CH Community HealthADC Adult Day CentreMH Mental Health


OUR 18,526 HOSPITAL INPATIENTS > Our Warrnambool Base Hospital cared for 17,015 inpatients

– a 3.28 percent increase on 2015–14’s 16,475 (540 more) > Our Camperdown Hospital cared for 1,511 inpatients

– a 9.79 percent decrease on 2014–15’s 1,675 (164 less).

WHERE THEY CAME FROMThe majority of our hospital inpatients, not surprisingly, came from the Local Government Area in which the hospital they attended is located:

> 59.18 percent (10,069) of our Warrnambool Base Hospital inpatients were Warrnambool City residents

> 88.88 percent (1,343) of our Camperdown Hospital inpatients were Corangamite Shire residents.

OUR 26,732 EMERGENCY PATIENTS > Our Warrnambool Emergency Department treated

24,325 patients – a 0.31 percent decrease on 2014–15’s 24,401 (76 less)

> Our Camperdown Urgent Care Centre treated 2,407 patients

– a 2.35 percent decrease on 2014–15’s 2,465 (58 less).

WHERE THEY CAME FROMThe majority of our emergency patients, not surprisingly, came from the Local Government Area in which the hospital they attended is located:

> 65.56 percent (15,947) of our Warrnambool Base Hospital ED patients were Warrnambool City residents

> 90.07 percent (2,168) of our Camperdown Hospital UCC patients were Corangamite Shire residents.

PATIENTS RESIDENCE BY SWH EMERGENCY DEPARTMENT/URGENT CARE CENTRE 2015–16

INPATIENTS RESIDENCEWARRNAMBOOL BASE HOSPITAL

CAMPERDOWN HOSPITAL

Warrnambool 10,069 52

Moyne 3262 50

Corangamite 1,606 1,343

Glenelg 948 4

Southern Grampians 509 4

Colac Otway 63 20

Rest of Victoria 319 32

SA 192 1

NSW 18 4

QLD 9 0

WA 5 0

ACT 0 0

NT 1 0

TAS 1 0

Overseas 8 0

No fixed address 4 0

Unknown 1 1

TOTAL 17,015 1,511

PATIENTS RESIDENCEWARRNAMBOOL BASE HOSPITAL

CAMPERDOWN HOSPITAL

Warrnambool 15,947 43

Moyne 4512 45

Corangamite 1,478 2,168

Glenelg 464 1

Southern Grampians 238 3

Colac Otway 41 26

Rest of Victoria 1,221 104

SA 128 6

NSW 94 4

QLD 60 3

WA 28 1

ACT 7 1

NT 6 0

TAS 12 0

Overseas 53 1

No fixed address 23 1

Unknown 13 0

TOTAL 24,325 2,407

INPATIENTS RESIDENCE BY SWH HOSPITAL 2015–16


THE AGE OF OUR 18,526 INPATIENTS > The 0–5 age group was the highest rating inpatient group

at our Warrnambool Base Hospital, accounting for 9.19 percent. The 66–70 age group was the second highest at 9.16 percent, followed by the 61–65 age group at 9.15 percent. (In 2014–15 the 71–75 age group was the highest rating at 10.82, followed by the 61–65 age group at 9.71 and the 0–50 age group at 8.59.)

> The 76–80 age group was the highest rating inpatient group at our Camperdown Hospital, accounting for 10.13 percent. The 71–75 age group was the second highest at 9.86 percent, followed by the 61–65 age group at 9.70. (In 2014–15 the 76–80 age group was the highest rating at 10.69, followed by the 71–75 age group at 9.61 and the 81–85 age group at 8.96.)

It is worth noting the 0–5 inpatient figures at both hospitals (8.59 percent at Warrnambool and 4.00 percent at Camperdown) include Midwifery Unit births while our Camperdown Hospital figures do not include our aged care Merindah Lodge residents.

INPATIENTS AGE

WARRNAMBOOL BASE HOSPITAL

CAMPERDOWN HOSPITAL

TOTAL % TOTAL %

0–5 1,542 9.19 41 2.71

6–10 267 1.59 6 0.40

11–15 263 1.57 14 0.93

16–20 409 2.44 47 3.11

21–25 608 3.63 54 3.57

26–30 746 4.45 48 3.18

31–35 892 5.32 47 3.11

36–40 718 4.28 73 4.83

41–45 611 3.64 63 4.17

46–50 1,107 6.60 78 5.16

51–55 1,217 7.26 105 6.95

56–60 1,070 6.38 103 6.82

61–65 1,535 9.15 148 9.79

66–70 1,537 9.16 137 9.07

71–75 1,458 8.69 149 9.86

76–80 1,194 7.12 153 10.13

81–85 808 4.82 134 8.87

86–90 549 3.27 70 4.63

>90 241 1.44 41 2.71

TOTAL 16,772 100 1,511 100

SWH INPATIENTS BY AGE 2015–16

4

4 PartofPalliativeAgedCareSupportNurseGeorginaWallwork’sroleistohelpeducatestaffthroughoutourregion’sresidentialanddisabilitysectortoenabletheirresidentstoreceivethecaretheyneedintheir‘home’environment,ratherthanbeingmovedtoanacutefacility,awayfromtheirfriendsandeverythingelsetheyholddear.Here,she’sdoingjustthatasshecatchesupwithMerindahLodgeEnrolledNurseFleurBarlingandresidentMargaretBrown.

18,526 INPATIENTS

26,732 EMERGENCY DEPARTMENT PATIENTS/PRESENTATIONS

AT A GLANCE


2015–16yearsawacontinuedfocusonensuringSouthWestHealthcarehasaneffectivesystemformanaginghealth,safetyandwellbeingacrosstheorganisation

OurSWHHealth,SafetyandWellbeingteamsareprimarilyresponsiblefortheongoingdevelopmentandmaintenanceofstaffhealth,safety,wellbeing,return-to-work,incident/accidentprevention,injurymanagement,rehabilitation,employeeassistanceprograms,security,OHSriskmanagementincludingprovisionofpolicies,safeworkproceduresandinformationandstafftrainingtomeetcompliancewiththeO&HSAct(2004)andotherrelevantregulations,standardsandcodesofpractice

1


SOUTH WEST HEALTHCARE IS COMMITTED TO THE PRINCIPLES OF MERIT AND EQUITY IN THE WORKPLACE IN RESPECT TO EMPLOYMENT, PROMOTION AND OPPORTUNITY.

Occupational Health, Safety and Wellbeing

2

3

SIGNIFICANT OUTCOMES FOR 2015–16:

> Introduced task-specific manual handling procedures/training and competencies at South West Linen Services

> Installed safety barriers and signage, and safer access to plant items at South West Linen Services

> Conducted practical fire extinguisher training to Buildings and Infrastructure staff

> Achieved 100% compliance for monthly OH&S inspections of 59 departments

> Became a (non-violence against women campaign) White Ribbon ambassador

> Conducted Emergency Response drills and upgraded Emergency Responses at our Camperdown Hospital

> Established a Camperdown campus OHS Sub Committee > Purchased numerous height-adjustable desks to enable

staff to stand or sit while at their computers > Installed additional CCTV cameras in Warrnambool

Community Health and our Mental Health Acute Inpatient Unit

> Installed CCTV cameras at Rotary House Warrnambool > Installed additional exterior lighting near our Mental

Health Acute Inpatient Unit, staff car park and South West Linen Services

> Installed noise reduction panels in our Warrnambool Fire Pump Room to enable staff to continue working when pumps are operating

> Participated in the State and Federal Governments’ Healthy Together Victoria Achievement Program

> Completed numerous health and fit-for-work assessments > Completed task analysis reviews for all high-risk work areas > Provided ongoing support to staff through our Employee

Assistance Program, including critical incident stress management support

> Conducted departmental-level bullying and harassment training.

1 Safety&SecurityManagerTrevorRobertsandStaffHealth&WellbeingManagerAmyHiltonwithourWarrnamboolBaseHospital’sprominentstreet-frontsignagethatleavesnodoubtaboutourstanceonviolenceagainstwomen.

2 The45YearClubthatWarrnamboolEmergencyDepartmentClinicalNurseSpecialistChristineGarner(left)andAssociateNurseUnitManagerKayeRickettsjoinedinNovemberissoelitetheyare,infact,theonlytwoinit.Theirremarkablecareerswererecognisedduringour

2015StaffServiceAwards,alongwithanother175employeeswhosecareersspan10,15,20,25,30,35and40years.Allup,these177staffhaveworkedatSouthWestHealthcarefor2,600years.

3 The40–yearcareersofClinicalCoordinatorEvelynSmith,TradeCookGarySmith,EnrolledNurseTerryHynesandDialysisUnitAssociateNurseUnitManagerPatEdneywerealsocelebratedatour2015StaffServiceAwards.


CurrentMonth

CurrentMonth YTD YTD

FULL TIME EQUIVALENT

FTE JUNE 2015

FTE JUNE 2016

JUNE 2015

JUNE 2016

Admin./Clerical 145.25 147.66 139.50 145.55

Allied Health 107.58 113.19 115.52 110.37

Hotel/Allied Services 162.66 150.19 164.20 156.40

Medical 64.77 70.46 60.50 64.28

Medical Support 67.39 67.58 56.01 65.96

Nursing 465.21 466.67 460.41 458.02

TOTAL 1,012 86 1,015 75 996 15 1,000 58

2015–16

1. Workcover accepted claims with an occupational violence cause per 100 FTE. 0

2. Number of accepted Workcover claims with lost time injury with an occupational violence cause per 1 000 000 hours worked. 0

3. Number of occupational violence incidents reported. 153

4. Number of occupational violence incidents reported per 100 FTE. 0.15

5. Percentage of occupational violence incidents resulting in a staff injury, illness or condition. 0

STAFF NUMBERS

OCCUPATIONAL VIOLENCE STATISTICS

4

JUNE 2016

JUNE 2015

JUNE 2014

JUNE 2013

JUNE 2012

FEMALE

Full Time 278 271 258 250 248

Part Time 725 704 680 661 656

Casual 91 115 105 100 107

(SubTotal) 1,094 1,090 1,043 1,011 1,011

MALE

Full Time 179 187 176 177 169

Part Time 62 64 56 52 53

Casual 16 20 12 13 14

(SubTotal) 257 271 244 242 236

TOTAL 1,351 1,361 1,287 1,253 1,247

STAFF GENDER/EMPLOYMENT STATUS

28

For the purposes of the statistics (in the table left) the following definitions apply:

> Occupationalviolence: any incident where an employee is abused, threatened or assaulted in circumstances arising out of, or in the course of their employment.

> Incident: occupational health and safety incidents reported in the health service incident reporting system. Code Grey reporting is not included.

> AcceptedWorkcoverclaims: accepted Workcover claims that were lodged in 2015-16.

> Losttime: is defined as greater than one day.


WORKCOVER: HOURS LOST AND CLAIMS

HOURS LOST TO INJURY OR ILLNESS

SWH CAMPUS/SITE 2015–16 2014–15 2013–14 2012–13 2011–12

WARRNAMBOOLCAMPUS

Acute Services

Nursing 522 472 936.25 1485 1379

Support Services/Administration 2685 2261 3068.5 5671 5166

Medical Services/Allied Health 463 44 219.5 12 1641

Mental Health Services 0 184 453 82 134

Linen Service 1019 524 0 96 69.5

CAMPERDOWNCAMPUS

Nursing 1619 671 432 208 376

Support Services/Administration 0 390 0 0 39

Medical Services/Allied Health 0 0 0 0 0

LISMORECAMPUS 0 0 0 0 0

MACARTHURCAMPUS 0 0 0 0 0

TOTAL 6,308 4,546 5,109 25 7,554 8,804 5

SWH CAMPUS/SITE 2015–16 2014–15 2013–14 2012–13 2011–12

WARRNAMBOOLCAMPUS

Acute Services

Nursing 6 3 6 4 4



Mental Health Services 0 2 2 0 0

Linen Service 3 3 0 1 1

CAMPERDOWNCAMPUS

Nursing 3 3 3 0 3



LISMORECAMPUS 0 0 0 0 0

MACARTHURCAMPUS 0 0 0 0 0

TOTAL 17 16 16 13 13

NUMBER OF NEW ‘STANDARD’ CLAIMS

4 With410yearsofprofessionalexperiencebetweenthem,thelengthycareersof21ofourCamperdownandLismorecampuscolleagueswasrecognisedatour2015StaffServiceAwardsinCamperdown.Enjoyingthemomentare(fromleft)RegisteredNursesGaelKerr(35years)andVickiBrebner(25),ClinicalCoordinatorJoPlace(30),AccountsPayableOfficerJanChapman(30)andAdministrativeSupportOfficerGayleKelson(15).


VICECHAIRMAN

RUSSELLWORLANDConsultant – Watertight Pty Ltd DiplomaPublicAdministration(LocalGovernment),CM

Appointed July 2008Member Board Executive; Financial Performance Audit and Risk; Governance & Remuneration;

Project Control Group (Camperdown Redevelopment Project); Quality Care (Chair); Committees

Attendance 10 of 11 (91%) board meetings

CHAIRMAN–FINANCECOMMITTEE

STEVECALLAGHANDealer Principal – Callaghan Motors BachelorBusiness(Accounting)

Appointed November 2005Member Board Executive; Financial Performance, Audit & Risk (Chair); Governance &

Remuneration CommitteesAttendance 10 of 11 (91%) board meetings

CHAIRMAN

JOHNMAHERRetired (Senior Executive – Australia Post)

Appointed November 2006

Member Board Executive (Chair); Financial Performance, Audit & Risk; Governance & Remuneration (Chair); Medical & Dental Appointments (Chair); Quality Care Committees


DEPUTYVICECHAIRMAN

SHARONMULDOONConsultant – Disability Services, Vision Australia BachelorArts(SocialSciences),CertificateSociologyGerontology,ACM

Appointed October 2000Member Board Executive; Financial Performance, Audit & Risk; Governance & Remuneration;

Human Research Ethics (Chair) CommitteesAttendance 9 of 11 (82%) board meeting

Board of DirectorsThe board consists of 10 directors responsible for overseeing the governance of the organisation and ensuring all services provided comply with the requirements of the Health Services Act 1988 and South West Healthcare’s objectives.

Appointed by the Governor-In-Council following nominations received by South West Healthcare, each director serves a three-year term and may be eligible for renomination when that term ends.

In 2015–16 the Board of Directors met 11 times.

CORPORATE AND CLINICAL GOVERNANCE


DIRECTOR

CHRISLOGANCommunity Relations Advisor – Origin GraduateCertificateBusinessAdministration,MBA

Appointed November 2004Member Board Executive; Financial Performance, Audit & Risk; Governance &

Remuneration; Medical & Dental Appointments Committees; Project Control Group (Camperdown Redevelopment Project) Committees


DIRECTOR

NARELLEALLENManager, Marketing – South West TAFE GraduateCertificateinMarketing

Appointed July 2015Member Quality Care Committee Attendance 7 of 11 (64%) board meetings

DIRECTOR

JOANNEMcCORMACKPartner – Dwyer Robinson PL, Lawyers BachelorofCommerce,BachelorofLaws

Appointed July 2013Member Human Research Ethics; Quality Care CommitteesAttendance 8 of 11 (73%) board meetings

DIRECTOR

RICHARDMONTGOMERYPrincipal – Crowe Horwath FellowCharteredAccountant(FCA),ATIA,BachelorCommerce(Accounting)

Appointed January 2013Member Financial Performance, Audit & Risk; Quality Care CommitteesAttendance 7 of 11 (64%) board meetings

DIRECTOR

TERRYBRAINRetired (Information Technology) BachelorScience,DiplomaEducation

Appointed November 2010Member Medical & Dental Appointments; Quality Care CommitteesAttendance 8 of 11 (73%) board meetings

DIRECTOR

DRBERNADETTENORTHEASTManager – Volunteering Warrnambool, Warrnambool City Council BachelorofScience(Honours),DoctorofPhilosophy

Appointed July 2015Member Financial Performance, Audit & Risk; Human Research Ethics CommitteesAttendance 10 of 11 (91%) board meetings


Organisational Structure

BOARD OF DIRECTORSPrincipal Committees

CHIEF EXECUTIVE OFFICERJohnKrygger

Community Partnerships Services

CarolineByrne > Adult Mental Health Services > Aged Persons Mental

Health Services > Child & Adolescent Mental

Health Services

> Clinical Services > Primary Mental Health Team > Residential Services

DIRECTOR OF MENTAL HEALTH SERVICES

JamieBrennan > Biomedical Services

> Buildings & Infrastructure

> Camperdown Hospital

> Environmental Services

> Food Services

> Information Technology Services

> Merindah Lodge

> Retail Services

> South West Regional Linen Service

DIRECTOR OF SERVICE DEVELOPMENT

AndrewTrigg > Financial Services > Human Resources > Organisational Performance

> Quality, Performance & Risk > Supply Services

DIRECTOR OF FINANCE & ORGANISATIONAL PERFORMANCE

DrPeterO’Brien > Diagnostic Services > Education/Research/Ethics Services > Emergency Services > Health Information Services > Hospital Medical Officers

DIRECTOR OF MEDICAL SERVICES

> Library > Pharmacy > South West Centre Against

Sexual Assault > Visiting Medical Staff

JulianneClift > Access Management > Chemotherapy Services > Critical Care Services > Dialysis Services > Geriatric Evaluation &

Management Services

DIRECTOR OF NURSING SERVICES

> Maternity Services > Nursing Services > Perioperative Services > Palliative Care Services > Regional Palliative Care Services > Rehabilitation Services

CraigFraser > Aboriginal Programs

> Allied Health Services

> Chronic Illness Programs

> David Newman Adult Day Centre

> District Nursing Service

> Hospital in the Home Service

> Lismore Community Health

> Macarthur Community Health

DIRECTOR OF PRIMARY, COMMUNITY & REGIONAL SERVICES

> Manifold Place Community Health

> Regional Dental Services

> South West Medical Centre

> Sub Acute Ambulatory Care Services

> Sub Acute Pathways Access

> Transition Care Program

> Warrnambool Community Health


DRPETERO’BRIENDirectorofMedicalServicesMBBS, Dip Obst RACOG, MHA, AFACHSM CHE, FRACMA, FACRRM

Peter has headed up our Medical Services for the past 20 years. Before commencing a predominantly medical management role he was a procedural (anaesthetics and obstetrics) general practitioner in rural South Australia and a medical officer in the Royal Flying Doctor Service. He is Clinical Associate Professor of the Deakin Clinical School and a member of the Deakin University School of Medicine Advisory Board.

ANDREWTRIGGDirectorofFinance&OrganisationalPerformanceBComm (Accounting/Finance), ASA, GAICD, AHSFMA

Andrew has worked in the Victorian public health sector for 30 years, joining South West Healthcare in 2005. He has held positions at executive management level for more than the past 20 years in roles combining chief finance officer duties with executive responsibility for corporate/support services. Originally from Ballarat, with subsequent appointments at Kilmore and Djerriwarrh Health Services (including Bacchus Marsh and Melton Regional Hospital), he has extensive experience, understanding and commitment to the rural and regional health sector.

Executive TeamJOHNKRYGGERChiefExecutiveOfficerBHA (UNSW), MBA (Monash), GAICD, AFACHSM CHE, AIM

John has more than 30 years’ experience in the Victorian public health sector having worked in both regional and metropolitan teaching hospitals. A base hospital CEO for the past 21 years, he was appointed to his current position in 2003. John has a strong commitment to regional health services where he has enjoyed his senior management career. In the past decade he has overseen and guided the organisation through the most significant growth phase in our history.

JULIANNECLIFTDirectorofNursingServicesRN, MHA (UNSW), RM, BN (Nursing Administration), Dip Nursing, Cert Intensive Care

Julianne was appointed Director of Nursing in September 2012 after working as our Deputy Director of Nursing for two years. Having gained extensive experience in a range of roles in hospitals and health services in the Northern Territory, Mildura and Hunter New England in New South Wales, she is committed to improving the patient journey.

CAROLINEBYRNEDirectorofMentalHealthServicesRPN, Post Grad Dip Social Sciences (Drug Dependence), Grad Dip Business (Health Administration), Master Applied Science (Innovation and Service Management), AFCHSE

Caroline commenced her career as a psychiatric nurse in the 1970s. She worked in a range of mental health and substance use services in various settings before joining our Executive Team in 2004. Her Mental Health Division is committed to assisting consumers in their recovery journey and their quality of life whilst experiencing serious mental illness. Caroline is a Department of Health Victorian Travelling Fellowship recipient and recognised in the Who’s Who of Australian Women.

JAMIEBRENNANDirectorofServiceDevelopmentBHealth Science (Physiotherapy), Cert Healthcare Innovation and Entrepreneurship, AFACHSMJamie became our first Director of Service Development in 2014. He has more than a decade of experience in a diverse range of senior project management, support services and medical services roles at large regional health services. His role includes responsibility for the operation of non-clinical support services, our Camperdown Hospital and Merindah Lodge. Jamie is committed to person-centred care, innovation, continuous improvement and the development of commercial opportunities to ensure the sustainability of health service delivery within the public health setting.

CRAIGFRASERDirectorofPrimary,CommunityandRegionalServicesBProsOrth, Dip Applied Science, GAICD, AFCHSE

Craig has overseen the rapid development of our Primary, Community and Regional Services Division across Warrnambool, Camperdown, Lismore and Macarthur, and further afield with Regional Dental Services, since joining our Executive Team in 2003. Prior to this he worked for a decade in metropolitan health. He remains committed to improving services to clients and patients and ensuring seamless care that improves the health of individuals and their communities.


Principal Committees

DFOP Director of Finance & Organisational PerformanceDMS Director of Medical ServicesDMHS Director of Mental Health ServicesDNS Director of Nursing ServicesDPCS Director of Primary & Community ServicesDSD Director of Service Development

TheBoardofDirectorsissupportedbyeightPrincipalCommittees

BOARD EXECUTIVE COMMITTEEThis committee has the authority to act on behalf of the Board of Directors, when necessary, between Board meetings. This need arose once in 2015–16.

Members: SWH Board Chairman John Maher (Chair), SWH Board Directors Steve Callaghan, Chris Logan, Sharon Muldoon and Russell Worland.

FINANCIAL PERFORMANCE, AUDIT AND RISK COMMITTEEThis committee oversees the development and monitoring of performance of the organisation’s strategic financial annual and business plans and risk management systems. It ensures South West Healthcare meets its Statement of Priorities targets. This committee met 11 times in 2015–16.

Members: SWH Board Chairman John Maher; SWH Board Directors Steve Callaghan (Chair), Chris Logan, Richard Montgomery, Sharon Muldoon, Dr Bernadette Northeast and Russell Worland; SWH CEO John Krygger, DFOP Andrew Trigg, DSD Jamie Brennan, DPCS Craig Fraser and Deputy Director of Finance David McLaren.

GOVERNANCE AND REMUNERATION COMMITTEEThis committee is responsible for overseeing the development of the annual performance goals of the Chief Executive Officer and for reviewing progress against these goals. It also monitors the organisation’s Board and Executive succession planning processes. This committee met twice in 2015–16.

Members: SWH Board Chairman John Maher (Chair); SWH Board Directors Steve Callaghan, Chris Logan, Sharon Muldoon and Russell Worland.

HUMAN RESEARCH ETHICS COMMITTEEThis committee ensures that human research undertaken by, or in partnership with, South West Healthcare is designed and conducted in accordance with the Australian code for the conduct of research, and is ethically reviewed and monitored in accordance with the NHMRC National Statement on Ethical Conduct in Human Research. This committee met four times in 2015–16.

Members: SWH Board Directors Sharon Muldoon (Chair) and Dr Bernadette Northeast; SWH DMS Dr Peter O’Brien, DNS Julianne Clift, DMHS Caroline Byrne and DPCS Craig Fraser; Marjorie Crothers/pastoral care; Dr Paula Foran/research (to December); Lee Haberfield/male lay person (to March); Gordon Johnson/male lay person; Cindy Joseph/clinical; Jenny Madden/female lay person; Dr Stewart Malcolm/clinical; Joanne McCormack/legal; Dr Daryl Pedler/research; Rachel Robertson/research; Jenice Smart/clinical (to March).

MEDICAL AND DENTAL APPOINTMENTS COMMITTEEThis committee advises the Board of Directors on the appointment, reappointment, suspension and/or termination of Senior Medical Officers, Visiting Medical Officers, Visiting Dentists and Royal Australian College of General Practitioners Registrars. This committee met twice in 2015–16.

Members: SWH Board Chairman John Maher (Chair); SWH Board Directors Terry Brain and Chris Logan; SWH CEO John Krygger, DMS Dr Peter O’Brien, Human Resources Manager Graeme Mitchell and Medical Staff Association representative Mr Brendan Mooney.

PROJECT CONTROL GROUP (PCG) COMMITTEESThese committees have the primary responsibility for overseeing capital redevelopment projects. They determine the scope, quality, time and budget standards and monitor the progress of the projects against these standards.

Members: South West Healthcare’s interests on the Camperdown Redevelopment Project PCG Committee are served by SWH Board Directors Chris Logan and Russell Worland; SWH CEO John Krygger and DSD Jamie Brennan. South West Healthcare’s interests on the South West Regional Cancer Centre PCG Committee are served by SWH CEO John Krygger.

QUALITY CARE COMMITTEEThis committee provides leadership and advice to the Board of Directors in the assessment and evaluation of the quality of all health services provided by the organisation. It is the major vehicle for ensuring South West Healthcare provides effective clinical governance. This committee met 10 times in 2015–16.

Members: SWH Board Chairman John Maher; SWH Board Directors Narelle Allen, Terry Brain, Joanne McCormack, Richard Montgomery and Russell Worland (Chair); SWH CEO John Krygger, DFOP Andrew Trigg, DNS Julianne Clift, DMS Dr Peter O’Brien, DMHS Caroline Byrne, DPCS Craig Fraser, DSD Jamie Brennan, Camperdown Campus Manager Rod Jubb, acting Camperdown Campus Manager Janine Dureau-Finn and Quality, Performance & Risk Manager Catherine Loria; Visiting Medical Officers representative Dr Stewart Malcolm.

CONSUMER & COMMUNITY ADVISORY COMMITTEEOur Warrnambool and Camperdown Community Advisory Committees and Partnering with Consumers Committee merged during 2015–16. Its inaugural meeting was held in June.

This committee provides advice to South West Healthcare to reflect consumer, carer and community views in our service delivery, planning and policy development. This year it participated in the development of our 2015 Quality of Care Report and reviewed issues arising from patient satisfaction surveys and consumers. It also monitored and reviewed the requirements of Standard 2 of the National Safety and Quality Healthcare Service Standards (Partnering with Consumers) which resulted in the development of a Consumer Engagement Framework. This committee met four times in 2015–16.

Members: SWH Board Directors Russell Worland (Chair) and Terry Brain; SWH DNS Julianne Clift, Quality, Performance & Risk Manager Catherine Loria, acting Deputy Director of Nursing Services Peter Logan and acting Regional Palliative Care Nurse Consultant Andrea Janes (to February); Centrelink Indigenous CSO Jodi Dalton; community representatives Julie Hoare, Karen Jackson, Charlene King, Paul Kingston, Mark Leddy, Alex McBurnie, Greg McNamara, Pru Neale, Philip Shaw, Stephen Sinnott and Amanda Wearne.


Senior StaffCHIEF EXECUTIVE OFFICERMrJKryggerBHA(UNSW),MBA(Monash),GAICD,AFACHSMCHE,AIM

MEDICAL SERVICESDirector of Medical ServicesDrPO’BrienMBBS,DipObstRACOG,MHA,FRACMA,FACRRM

Departmental Directors

AnaestheticsDr A Dawson MBBS, FANZCA

CriticalCareDr C Lewis MBBS, FRACP, FCICM

EmergencyServicesDr T Baker MBBS, BMedSci, FACEM

GeneralSurgicalServicesMr B Mooney BAO (Hons), BSc (Anat) (Hons), MCh, FRCSI, FACRRM, FRACS

ObstetricsDr M Koutsoukis MBBS, FRCOG, FRANZCOG

OrthopaedicsMr A Sutherland MBChB, FRCS (Edin), FRCS (Trauma & Ortho), MD (Hons), FRACS

PalliativeCareDr E Greenwood MBBS, Dip RANZCOG, FRACGP, Grad Dip Pall Care

RehabilitationServicesDr S Malcolm MBBS, BMedSci, FAFRM, FRACP

Sub-SpecialtySurgicalServicesMr R Toma MBBS, FRACS (Plast & Recons)

SupervisorofInternTrainingDr B Condon MBBS, FRACGP, Grad Cert Clin Ed

Senior Medical Officers – Warrnambool campus

AnaesthetistsDr P Arnold MBBS, FANZCA

Dr C Bonney MBBS, FANZCA

Dr K Cronin MBBS, FANZCA

Dr A Dawson MBBS, FANZCA

Dr M Duane MBBS, FANZCA

Dr G Kilminster MBBS, FANZCA

Dr K Prest MBBS, FANZCA

Dr G Reilly MBChB, MRCS, FRCA, FANZCA

Dr C Surtees MBChB, FANZCA

Drug&AlcoholPhysicianDr R Brough MBBS, D Obst RCOG, APSAD Cert, FACRRM, FAChAM

EmergencyPhysiciansDr M Cooney MBBS, FACEM

Dr F Schreve MBChB, FACEM, Grad Dip Emerg Health (Aeromed Retrieval)

GeneralPractitionersDr C Aragon Doc Med, FRACGP

Dr A Baldam MBBS, BSc, Dip Av Med, AFOM (RCP), DRCOG

Dr I Barratt BSc, MBBS, DRCOG

Dr L Cameron MBBS

Dr T Cimpoesu MB (Rom), FRACGP

Dr B Condon MBBS, FRACGP, Grad Cert Clin Ed

Dr E Greenwood MBBS, Dip RANZCOG, FRACGP

Dr K Gunn MBBS, D Obst RACOG

Dr P Hall MBBS, D Obst RACOG, DA (Lond), FACRRM

Dr A Hedgland MBChB, Dip Paed, FRACGP

Dr B Kay MBBS, D Obst RACOG, FACRRM, FRACGP

Dr M Lockhart MBBS

Dr J Manderson BSc (Hons), PhD, MBBS, FRACGP

Dr C McKellar MBBS

Dr C Mooney MBChB, MRCS, LRCP, DRCOG

Dr B Oppermann MBBS, MSc (Anat), D Obst RACOG, FACRRM*

Dr D Pedler MBBS, D Obs RCOG, FRACGP, MPH, DHSc

Dr J Philpot MBBS*

Dr A Robson MBBS (Hons), FRACGP

Dr J Rounsevell MBBS

Dr N Ryan MBBS, DA, FRACGP

Dr S Singh MBBS, MSurgOrtho

Dr S Smith MBBS, DRACOG, FACRRM

GeneralSurgeonsMr S Fischer MBBS, FRACS

Mr P Gan MBBS, FRACS

Mr B Mooney MBChB, BAO (Hons), BSc (Anat) (Hons), MCh, FRCSI, FACRRM, FRACS

Mr C Murphy MBChB, FRACS, FRCS (Glasgow), FRCSI

Mr J Ragg MBBS, FRACS

Geriatrician/PhysicianDr J Dikiciyan MBBS, BMedSci, FRACP

Haematologists/GeneralPhysiciansDr C Chew MBBS, BMedSci, FRACP, FRCPA*

Dr J Hounsell BSc, MBBS, FRACP, FRCPA

NeurologistDr J Waterston MBBS, MD, FRACP

NeurosurgeonMr T Han MBBS, FRACS

Obstetricians&GynaecologistsDr M Abe FRANZCOG FRCOG

Dr C Beaton MBChB (Edin), FRANZCOG, FRCOG

Dr R Buchanan MBBS, FRANZCOG

Dr M Koutsoukis MBBS, FRCOG, FRANZCOG

Dr E Uren MBBS, FRANZCOG

OncologistsDr I Collins MBChB, MSc (Inf), MRCPI, FRACP

Dr T Hayes MBBS (Hons), BMedSci (Hons), FRACP

Dr O Klein DM, FRACP

OphthalmologistsDr R Bunting MBBS, BScAnat, FRCOphth, FRANZCO

Dr R Harvey MBBS, BSc, FRCOphth

Dr L Ong MBBS, FRANZCO

OrthopaedicSurgeonsMr K Arogundade MBBS, FRCS, FRACS (Ortho)

Mr M Dooley MBBS, FRACS

Mr N Sundaram MBBS, LRCP, MRCS, FRACS, MCh (Orth), FRCS (Edin & Lond), FRCS (Orth), FAOA

Mr A Sutherland MBChB, FRCS (Edin), FRCS (Trauma & Ortho), MD (Hons), FRACS


Oto-Rhino-LaryngologistsDr A Cass MBBS, FRACS

Dr B Clancy MBBS, FRACS

PaediatriciansDr M Agarwal, FRACP (Neonat), FRACP (Paed)

Dr C Fiedler MD, FRACP (Paed)

Dr K Olinsky MBBS (Hons), Grad Dip Clin Res, FRACP (Paed)

Dr G Pallas BMed, FRACP (Paed)*

Dr N Thies MBBS, DCH (Lond), FRACP (Paed)

PaediatricSurgeonMr A Woodward MBBS, FRCS, FRACS

PathologistsDr D Blaxland MBBS, FRCPA

Dr M Buchanan MBBS, FRCPA*

PhysiciansDr N Barraclough MBBS, BSc (Physio), FRACP

Dr N Bayley MBBS, FRACP

Dr C Charnley MBBS, FRACP

Dr A Clissold MD, FRACP

Dr J Gome MBBS, FRACP


Dr C Lewis MBBS, FRACP, FCICM

Dr B Morphett MBBS, FRACP

Dr S Nagarajah MBBS, FRACP

Dr M Page MBBS, FRACP

Plastic&ReconstructiveSurgeonsMr J Masters MBChB, BHB, FRACS

Mr R Toma MBBS, FRACS (Plast & Recons)

PsychiatristsDr M Ivers MBBS, FRANZCP

RadiationOncologistsDr M Francis MBBS, FRACR, FRANZCR

Dr A Hui MBBS, MMed (Clin Epid), FRANZCR

Dr R Lynch MBBS, BMedSci, Grad Dip HSM, FRANZCR

Dr M Mathlum MBChB, Dip Paed, FRANZCR

Dr G Pitson MBBS, FRANZCR

RadiologistDr V Patheyar MBBS, MD, DNB, FRCR

RehabilitationPhysiciansDr S Malcolm MBBS, BMedSci, FAFRM, FRACP

Dr C Manu Doctor-Medic, FAFRM, FRACP

RespiratoryPhysician/GeneralPhysicianDr A Bradbeer MBBS, FRACP

UrogynaecologistDr J Lee BHB, MBChB, Dip Obs, FRANZCOG, CU (RANZCOG)

UrologistsMs A Davidson MBBS, FRACS (Urol)

Mr B Mooney MBChB, BAO (Hons), BSc (Anat) (Hons), MCh, FRCSI, FACRRM, FRACS

VascularSurgeonMr R Mayer MBBS, Dip Surg Anat, FRACS

Senior Medical & Dental Officers, Camperdown campus

GeneralPractitionersDr M Ahmadi DM

Dr R Bradford MBBS

Dr A Crompton MBBS, DRCOG, DA RCP&S, Grad Dip App Sc (Nut & Env Med)

Dr T Fitzpatrick MBBS

Dr E Grambas MBBS, Grad Dip Comp (MIT)

Dr P Kaye MBBS, MRCGP, D Obst RCOG, DCH, FRACGP

Dr D Loo MBBS, FRACGP

Dr E Lyon MBChB

Dr E Masih MBChB

Dr S Menzies MBBS, M Med, FRACGP, DRANZCOG, FACRRM

Dr W Rouse MBBS, Grad Dip Rural Health, DRANZCOG, FRACGP

Dr A Singh MBBS, MSurgOrtho

Dr J van Leerdam MBChB, MRCGP, MACNM, DA, DRCOG*

GeneralSurgeonsMr D Abbas MBChB, FRACS

Mr S Eaton MBBS, FRACS

Mr T Fisher MBBS, FRACS

Mr J Ragg MBBS, FRACS

Obstetricians&GynaecologistsDr R Buchanan MBBS, FRANZCOG

Dr C Beaton MBChB (Edin), FRANZCOG, FRCOG

Dr E Uren MBBS, FRANZCOG

Oto-Rhino-LaryngologistDr B Clancy MBBS, FRACS

OrthopaedicSurgeonMr J Skelley MBChB (Otago), FRACS, FAOA

PaediatriciansDr K Olinsky MBBS (Hons), Grad Dip Clin Res

Dr N Thies MBBS, DCH (Lond), FRACP (Paed)

PhysiciansDr N Barraclough MBBS, B Sc (Physio), FRACP

Dr N Bayley MBBS, FRACP

Dr C Charnley MBBS, FRACP

Dr J Gome MBBS, FRACP


Dr C Lewis MBBS, FRACP, FCICM

Dr S Nagarajah MBBS, FRACP

Dr M Page MBBS, FRACP

UrogynaecologistDr J Lee BHB, MBChB, Dip Obs, FRANZCOG, CU (RANZCOG)

UrologistMr L Dodds MBBS, FRACS (Urol)

Clinical Support Services Managers

CentreAgainstSexualAssaultMs M Clapham BNur, Grad Dip Adol Health & Welfare, Grad Dip Man

Education,Research&WorkforceDevelopmentMrs B Moll BSc (Hons) Sp & H Th, Post Grad Cert Strategic Workforce Development, MA Leadership & Development in Health & Social Care (from Nov 4)

EducationResourceCentre(Library)Ms J Chan MIM, Grad Cert IS (Archive & Records)

HealthInformationServicesMs M Atkinson Ass Dip (MRA), RMRA


*Resigned/retired during 2015–16

MedicalImagingServiceMr L Pontonio MIR, Dip App Sc (Med Radiog) (Wbool campus)

Ms D Shelton MIR (Cdown campus)

MedicalServicesMr P Martin Cert App Sc, Ad Dip Bus Man, Cert IV Workplace T&A

PathologyServiceMs J Bevan BSc

PharmacyMs L Spence BPharm, Post Grad Dip Clin Pharm

NURSING SERVICESDirector of NursingMsJCliftRN,MHA(UNSW),RM,BN(NursingAdmin),DipNursing,CertIntensiveCare

Deputy Director Specialist Services NursingMs J Sinnott RN, MNursing (Gerontics), Dip Man* (to Aug 21)

Mr P Logan RN, MPH (La Trobe), RM, BN, Grad Dip Pub Health (acting from Feb 25)

Assistant Directors NursingMrs K Henry RN, BN

Mrs J McGovern RN, BN, Grad Dip Nursing Critical Care (acting)

Managers/Coordinators

AccessMrs I Wynd RN, Pro Cert Health Service Man

EducationMrs J Smart RN, MPET, BMan (Employment Relations) (USA), Cert IV Workplace T&A, MRCNA

ElectiveSurgeryMrs M Coffey RN, BN, Dip Periop Nursing

PerioperativeServicesMr A Kelly RN, Grad Dip Health Admin & Info Systems, Cert Periop Nursing

Unit Managers

AcuteCareMs J Hallinan RN, Cert Workplace Leadership, Dip Bus

CriticalCareMs T Johnston RN, Grad Dip Crit Care (Deakin)

DayStay/HaemodialysisMs S McClusky RN, BN

EmergencyDepartmentMs A Kelson RN, Grad Dip Crit Care

Maternity/Neonatal/GynaecologyMr P Logan RN, MPH (La Trobe), RM, BN, Grad Dip Pub Health (seconded to Specialist Nursing Services from Feb 25)

Mrs J Facey RN, RM, IBCLC (acting from Feb 29)

Medical/PalliativeCareMr J Quinlivan RN, RPN, BN, Dip Fine Arts, Cert Computer Bus Apps, Grad Cert Health Man, Cert IV in Workforce Training

OperatingTheatresMs R Piper RN, RM, Cert Periop Nursing* (to March 27)

Ms M McKenzie RN, Grad Periop Nursing (from March 28)

PaediatricsMrs S Marsh RN, Cert Computer Bus Appls, MRCNA

RehabilitationandWithdrawal&SupportServiceMrs H Moyle RN, Dip App Sci Nursing, BN, Ad Dip Man, Cert IV Workplace T&A

ShortStay/OncologyMrs J Rowe RN, Cert Workplace Leadership, Dip Bus

Programs

PostAcuteCare/TransitionCareMrs F Torpy RN, M Prof Ed & Training (Deakin), BN (from Oct 5)

SouthWestCommunityBasedPalliativeCareProgramMrs P McCaul RN, Cert Oncol & Pall Care, Cert Pain Man (acting to April 12)

Mrs A Janes RN, BN, Grad Cert Med-Surg Nursing

MENTAL HEALTH SERVICES Director of Mental Health ServicesMrsCByrneRPN,GradDipSocialSc(DrugDependence),GradDipBus(HealthAdmin),MAS(Innovation&ServiceMan,RMIT)

Managers

AgedPersonsMentalHealthServicesMr R Porter BA, RPN, Ad Dip (Bus Man) Acc, Ad Dip (Hum Res) Acc

Child&AdolescentMentalHealthServicesMs J Radley RPN, Grad Dip (Child Psych), Grad Cert (Devel Psych), Ad Dip (Bus Man) Acc, Ad Dip (Hum Res) Acc

ClinicalNurseCoordinatorMs C Williams RN Div 1 & 3, Dip AOD Works* (to May 27)

CommunityAdultTeamsMs M Jubb-Shanley RN(D1), MNursing, BNursing, Post Grad Cert Community MH Nursing, Assoc Dip Health Sci

ExtendedCareInpatientUnitMs J Edge RPN Pub Health (Addictions) (Grad Cert)

PrimaryMentalHealthTeamMr N Place BA, BSW, Ad Dip (Bus Man) Acc, Ad Dip (Hum Res) Acc

QualityCoordinatorMs L Mitchell B Soc Sci (Soc Welf)

ResidentialServicesMs C Porter RN Div 1 & 3, Dip Management

ServiceDevelopmentMrs J Bateman BSc (Psych) (Hons), Ad Dip (Bus Man) Acc* (to Oct 9)

Ms L Mitchell B Soc Sci (Soc Welf) (from Oct 12)

StaffDevelopmentOfficerMrs J Punch RPN, Cert IV Workplace T&A, Ad Dip (Bus Man) Acc


Team Leaders

CamperdownCommunityMentalHealthServicesJ Reid RN, Dip Counselling, Cert IV Assess & Workplace Training, Grad Cert Health (AOD), Div Bus, Cert IV T&A

HamiltonCommunityMentalHealthServicesMr I Fraser RN, RMN, BN, BEd (QT), BSc (CMH), DPSN* (to June 26)

Mr T James RN, RPN, BHSc (Man)* (to Jan 10)

Mr P Kumar Premnath M Occ Ther (from Dec 14)

PortlandCommunityMentalHealthServicesMr F Nittsjo BA (Psych) (Hons), Ad Dip (Bus Man) Acc

PsychiatricMedicalServicesDr J Deb MBBS, DPM, MD, FRANZCP* (to Dec 18)

Dr R Malvenna MBBS & MD, FRANZCP

Dr I Neerakal MB, BS (India)* (to Aug 28)

Dr C O’Luanaigh MB, BCh, MRCPsych FRANZCP

Dr R Ranasinghe MB BS, MD, FRANZCP

Dr A Ratnayake MBBS & MD, FRANZCP

PRIMARY & COMMUNITY SERVICESDirector of Primary & Community ServicesMrCFraserBProsOrth,DipAppSc,GAICD,AFCHSE

Campus Managers

DavidNewmanAdultDayCentreMs R Van Wollingen BNurs, M Public Health

LismoreCommunityHealthMs R Van Wollingen BNurs, M Public Health

MacarthurCommunityHealthMs J Dureau Finn BNurs, Ad Dip Bus Man, Ad Dip Man (HR) (seconded to CDown campus Nov 24)

Ms J Nicholas Ad Dip Disability Services Mgmnt, Cert IV T&A, (acting from Nov 20)

ManifoldPlaceCommunityHealthMs R Van Wollingen BNurs, M Public Health

Program Managers

AboriginalProgramsMr J McInnes BA, DepSW

Access&PerformanceMs K Anderson BPod (Hons)

ChronicIllnessProgramsMs E Bowen BNurs, Renal Cert., Dip Bus (Management) (from Jan 28)

DistrictNursingService/HospitalintheHomeMr P Crimmin RN, Cert Commerce, Grad Cert Stoma Therapy

HealthPromotionMs R Van Wollingen BNurs, M Public Health

SubacuteAmbulatoryCareMrs J Bateman BSc (Hons) Biological Science. Ad Dip (Bus Man) Acc (from Oct 12)

Mr D Meade BSpPath, M Health Sci* (to May 6)

WarrnamboolCommunityHealthMs J Dureau Finn BNurs, Ad Dip Bus Man, Ad Dip Man (HR) (seconded to CDown campus Nov 24)

Ms J Nicholas Ad Dip Disability Services Mgmnt, Cert IV T&A, (acting from Nov 20)

Southwest Dental Service

RegionalDirectorDr MD Mercado (DDM) UP Mla (MDSc) Melb

SeniorDentalOfficersDr C Gove BDS (UK)

Dr P Nguyen DDS (USA)

DentalOfficersDr D Blood BHealth Sci Dentistry (La Trobe)

Dr Y Jiang BDS (Melb)

Dr KH Lai BDS (Melb)

Dr K Ooi BDSc (Melb)* (to Dec 18)

Dr T Won DDS (Melb)

DentalTherapists/OralHealthTherapists/DentalHygienistsMs E Ball BOral Health (Adelaide)

Ms J Lewis Dip App Sci (Dental Therapy)

Ms H Li BOral Health (Melbourne)

Ms K Madden Dip App Sci (Dental Therapy)* (to Jan 3)

Ms K Roberts BOral Health Science (LaTrobe)

Mr KS Tang BOral Health (Melbourne)

South West Medical Centre

ClinicalLeadDr A Vigneswaran MBBS, FRACGP (from July 31)

SouthWestMedicalCentreManagerMs R Morrison BSocial Work (from Feb 8)

Mrs S Fleming BN, Cert Bus Man* (to Dec 11)

Allied Health

ManagerMr D Meade BSpPath, M Health Sci* (to May 6)

Allied Health & Ambulatory Rehabilitation Services

ManagerMs K Brown BAppSci (Speech Path), MA (Applied Linguistics) (acting from June 27)

Department Managers

Counselling&SupportServicesMr J McInnes BA, DepSW

DieteticsMs S Baudinette BSc (Nutrition), Grad Dip (Dietetics)

EmployeeCounsellingServiceMr S Storer BA, BSW, MASW

OccupationalTherapyMs H Manson BOcc Therapy

PodiatryMr R Beavan MchS BSc (Hons) Podiatry

PhysiotherapyMs R Morgan BPhysio

SpeechPathologyMs E Nichol BSpPath (acting from June 27)

Ms K Brown BAppSci (Speech Path), MA (App Ling)38 South West Healthcare Annual Report 2015-16

THE 2015 RECIPIENT OF OUR MOST PRESTIGIOUS AWARDAllied Health and Ambulatory Rehabilitation Manager Kait Brown (pictured) was awarded our 2015 AEW Matthews Memorial Travelling Scholarship.

Created by our Board of Directors in 1991 in memory of former long-serving CEO, the late Allan Matthews, it allows recipients to travel overseas to be exposed to international best practice models, programs and other initiatives. Generously funded by the AL Lane Foundation, it’s the most prestigious honour our employees can receive.

Kait’s itinerary focused on premature babies and children, and learning about ways to help them and their families to reach their full potential. In April she attended the National Association of Neonatal Therapists Conference in Orlando, Florida. She also visited a number of healthcare and research organisations in Boston and New York, including Harvard’s Boston Children’s Hospital, the Massachusetts Hospital for Children, and Lennox Hill Hospital. Each of these organisations has well established follow-up programs where a team of doctors and developmental therapists assess and guide premature babies and children’s development once they are out of hospital and living at home.

With a background in speech pathology, Kait knows firsthand the challenges premature babies and their families can face and hopes South West Healthcare will be able to implement a contemporary, integrated model of care to ensure timely follow up and intervention for the at-risk children she and her colleagues work with.

SERVICE DEVELOPMENTDirector of Service DevelopmentMrJBrennanBHealthSci(Physio),CertHealthcareInnovation&Entrepreneurship,AFACHSM

Managers

BiomedicalEngineeringServicesMr G Szegi BAppSc (Biophysics/Instrumental Sci)

Buildings,Infrastructure&EnvironmentalServicesMr R Bennett Dip Mech Eng, BH Eng, MIEAust CPEng, MIHEAust

FoodServicesMr I Powlton Cert Catering, Dip FSM

SouthWestRegionalLinenServiceandBusinessServicesMr C Grapentin Adv Dip Man

CAMPERDOWN HOSPITALCampusManagerMr R Jubb RN MHS, Grad Dip Crit Care, Dip Bus (long service leave from Oct 30)

Ms J Dureau-Finn BNurs, Ad Dip Bus Man, Ad Dip Man (HR) (acting from Nov 24)

AcuteServicesMr G Holmes RN, Grad Cert Ortho* (to May 15)

Ms N Swayn RN (acting from May 18/permanent from Nov 30)

AgedCareFacility(MerindahLodge)Mrs L Hubbard RN

OperatingTheatreMrs N Delaney RN, Grad Dip Periop Nursing, Cert III Steril/Tech, Dip Bus

1

*Resigned/retired during 2015–16

FINANCE & ORGANISATIONAL PERFORMANCEDirector of Finance & Organisational PerformanceMrATriggBComm(Acc/Fin),ASA,GAICD,AHSFMA

Managers

Budget&PerformanceReportingMr C McGrath BCom (Deakin), CPA

CommunityPartnershipsMs S Morey MFIA

FinancialServicesMr D McLaren BBus (Deakin), CPA

HumanResourcesMr G Mitchell BEc (Monash), BHA (UNSW)

InfectionPrevention&ControlMrs J Lukeis BSci Nursing (Deakin), Dip Nursing (WIAE), Grad Cert Infectious Diseases (Fairfield), Grad Cert Periop Nursing (ACU), Grad Cert Infection Control (Adelaide)

Quality,Performance&RiskMs C Loria RN,RM, Cert CCU, Cert Oncol, Grad Dip Comm Health, Ad Dip Man SACS

RedesigningCareMrs L McCann RN, Cert ICU, MPET (Deakin)

RegionalFinancialSystemsMs L Bramich BBus (Deakin), ASA, CPA

RegionalSupplyChainMr T Hoy Cert Hospital Supply Man (Mayfield)

Safety&SecurityMr T Roberts MBA (Deakin), Cert Man (SCU), Cert Workplace Leadership, Ad Dip OH&S

StaffHealth&WellbeingMs A Hilton BA (Deakin)


A Life Governorship is the highest recognition South West Healthcare can bestow. Our recipients have given an outstanding contribution to our health service over a prolonged period of time. At our 2015 Annual General Meeting another five extra ordinary volunteers were added to this elite honor roll:

> Mary Alexander diligently represented our Board of Directors on seven committees between her 2004–2015 tenure, chaired the Human Research Ethics Committee from 2008–15 and was deputy vice chair of the Board in 2010–11 and 2012–14. Her extensive knowledge and expertise was highly valued and she was greatly respected.

> Claire Gibbons and Olive McKenzie have volunteered with our Warrnambool Base Hospital Palliative Care Service for more than 22 years and 19 years respectively. Caring and compassionate, they give willingly and generously to our Volunteer Program and their efficient and friendly nature makes them ideal one-to-one volunteers.

> Elwyn Jasper has volunteered at Macarthur Community Health for 20 years and Murray Jasper for 19. Both drive our bus, taking clients to appointments and shopping trips. Elwyn’s also done long stints in our Adult Day Centre while Murray, renowned for his great sense of humor, also supports our morning teas/luncheons and our training days.

Life Governors

1

OUR RECIPIENTS HAVE GIVEN AN OUTSTANDING CONTRIBUTION TO OUR HEALTH SERVICE OVER A PROLONGED PERIOD OF TIME.

1 NewLifeGovernors(fromleft)MaryAlexander,ElwynJaspar,MurrayJasparand(right)ClaireGibbons.SWHWarrnamboolAuxiliarymembersLaurelMyers(secondfromright)andBarbaraGoldstrawreceivedacertificateofappreciationformanyyearsoffundraising.


Mrs Margaret Agnew (2012)Mrs Jan AitkenMary Alexander (2015)*Mr Lyall AllenMr AL AndersonMrs GI AndersonMrs Isobel AndersonMrs JF AndersonMr Ian Armstrong (2007)Mrs Joan AskewFH BakerMr R BakerMrs VG BalmerMr NI BamfordMr Rob BakerMrs Heather BarkerWT BarrMrs Moira BaulchMrs Beverley BellMrs JA BellMrs Shirley Bell (1989)Mrs Iris BickleyMiss Helen BishopMr NC BoydMr CG BoyleMr N BradleyMr David BradshawMr GN BrownDr Anthony (Tony) Brown (2005)Mrs Irene BruceMr T BuckleyMr CW BurginMrs L BurleighMrs Lorna BurnhamMrs Jean ByronMr Jack CapleMr Stan CarrollMrs EC ChaffeyML CharlesMrs FA J ChislettMrs Helen ChislettMr David ChittickMrs Diane ClanchyMr John ClarkMr Alistair ColeMrs SE ColeLJ CollinsMrs Joy ConlinMrs Frances CoupeMrs M CoxMrs Marjorie Crothers (2004)Mrs Veronica Cuzens (2012)Mr Jack DaffyMr A DaltonMr Simon DeGarisMrs Gloria Dickson

Miss Judy DonnellyMr GW DowlingMrs L DowlingMr Tony Dupleix (2004)Mrs Veronica EarlsMrs A ElliotG ElliotMr PV EmeryMr W FergusonMr J FinchMr ER FordMrs June Ford-Crothers (2011)Mrs CE FraserBD FrenchR GellieMrs FM GeorgeMr MW GeorgeMrs Claire Gibbons (2015)*Mrs Norma GilbertMrs Ann Glennon (2012)Mrs Shirley GoldstrawMrs Helen Gollop (2009)Mrs Joan GoodacreMrs E GoodwinMrs P GraceMrs Gwen Grayson (2014)Mrs Sheila HabelMr RE HarrisMr AJ HartleyMrs Joy HartleyMrs A HavardMrs Monica HayesMr P HeathMrs Mavis HeazlewoodMr Oscar HenryMr AJ HillMrs Barbara Hill (2011)Mrs DM HillMr GL HillMr J HillMiss L HillMrs P HillMr W HockingMrs Lorraine Hoey (2010)Mrs Ann HolmesHJ HolmesMr John HolmesMr WJ HoltonMrs A HootonGN HornsbyJS HoskingMrs E HowellMr Ray Hoy (2014)Mrs Sharon HufMrs Mary Hutchings

Mr R HydeMrs Elwyn Jasper (2015)*Mr Murray Jasper (2015)*Mr David Jellie (2007)Mr DA JenkinsMr Barry JohnsonMrs Margot JohnsonMr Rex JohnsonMrs Edna Keillor (2008)Mr AE KellyMrs Helen LaidlawMrs Val Lang Mr GA LarsenMrs B LaytherMrs Margot Lee (2009)Mr S LeeSen AWR LewisMr PE LillieMr Frank LodgeMrs Hilary LodgeMr RW LucasMrs Wendy LudemanMrs AG LumsdenMrs Elizabeth LuxtonDr E LyonMr ID MacdonaldMrs ID MacdonaldMrs AF MacInnesS MackMC MackMrs Isobel Macpherson (2007)Mrs L MaherMr NS MarshallMrs Norma MarwoodMrs Jess MathisonMrs D McConnellMrs Bev McCoshMrs L McCoshMrs Norma McCoshMrs Janice McCrabbMr John McGrathMr Peter McGregorMrs Glenda McIlveen (2009)Mr Ernie McKennaMrs Mary McKennaMrs Judy McKenzieMrs Olive McKenzie (2015)*Mr Trevor McKenzieMrs H McLarenMrs Shirley McLeanMr C McLeodMr Don McRaeMrs Wendy McWhinneyMs Felicity Melican (2013)Dr John MenziesJE Meyer

Mr Andrew MillerMr J MillerMrs J MillsMr Ivan MirtschinMiss Mabel MitchellMrs Coral MooreMr F MooreMrs Nancy MooreMr Robert MooreMr James MoranMr J Morris JnrMr W MorrisMrs I MulliganAE MurdockMrs G MuttenNestle (Fonterra) Sports & Social ClubMrs Sheryl NicolsonMr AW NoelMrs HW NormanMrs Alison NortheastMr JB Norton Mrs Helen NunnMrs Barbara O’BrienMrs Judy O’KeefeMiss K O’LearyMr L O’RourkeMr W OwensMr Ken ParkerMrs TJ ParkerMrs GR ParsonsMr DR PattersonMrs ME PatersonMrs Phyllis PeartDr Ian PettigrewMr Bill Phillpot OAMMs Barbara PiesseMrs G PikeMrs Gloria RaffertyMrs Margaret RichardsonMr DM RitchieMr Ric RobertsonMrs Judy RossMr NJ RowleyMr Peter RoyslandMr JC RuleMr Leo RyanMrs Sue SambellMr John SamonMr RG SampsonMrs Eileen SaveryMr A E ScottMr L SedgleyMr TT ShawMrs A B SmartMr M SmillMrs Ann Smith

Michelle SmithMs G StevensMr GC SullivanMrs B SurkittMrs Ailsa SwintonMrs Mona Swinton (2014)Mrs Nance SwintonMr DN SymonsMs Carolyn Taylor (2014)Mrs D TaylorMr F TaylorMr HC TaylorMiss Kate TaylorMrs Robbie TaylorMiss Yvonne TealeMrs A ThorpeMrs AJ TrotterMr SW WaldronMr JB WalkerMrs H WallaceMrs Judith WallaceMrs RJ WallaceMrs D WedgeRV WellmanMr AC WhiffenMr G WhitesideMr J WilkinsonMrs June WilliamsMrs Marion Williams (2010)Mrs Zelda WilliamsMr John WilsonMrs NT WinesMr WJ WinesMrs Anne Wright (2007)

* Awarded Life Governorship in 2015–16


> At our Warrnambool Base Hospital 76 volunteers participate in 24 onsite programs including helping out in our Supply Department, Library and Pharmacy, assisting with patient activities in our Medical and Rehabilitation Units, helping our professional gardener, and bringing our much-loved Delta Therapy Dogs for weekly visits. Another 33 volunteers participate in six palliative care-specific programs.

> Meals on Wheels is the domain of eight volunteers at Lismore Community Health, ensuring a nutritional meal is delivered to the doorsteps of clients (and often their carers)

1 DistractiontherapyandcompanionshipgohandinhandasPalliativeCareVolunteerPhyllisMcLeishandpatientAliceHallettplaycards,iPadstyle.

2 Thesewonderfulvolunteershavegifted320yearsoftime,expertiseandcompassiontoourCamperdowncampuses.Fromleft:JeanDorman(15years),theGlowClub’sMargaretLafferty(10),JanetMolan(10),EllenMagilton(15),JohnMolan(10),MayBodey(20),GeorgeArnott(10),LornaBurnham(25),JimO’Shea(30),MaryLyon(20),AlanFleming(10)andDorothyDavis(50).

1

Volunteers

42

SWH CAMPUS/SITE 2015–16

Warrnambool Base Hospital 109

Camperdown Hospital 92

Warrnambool Community Health 13

Manifold Place 6

Lismore Community Health 18

Macarthur Community Health 25

Merindah Lodge 21

David Newman Adult Day Centre 15

Warrnambool Mental Health Services 4

TOTAL 303

WHERE OUR VOLUNTEERS HELP

OURREGISTEREDVOLUNTEERSGENEROUSLYDONATETHEIRTIME,ENERGYANDEXPERTISETOASSISTMORETHAN30PROGRAMS


who are frail-aged and/or living with a disability. Many of them are also rurally and/or socially isolated. Another eight volunteers form our SWH Lismore Community Health Women’s Auxiliary and two assist with our Planned Activity Group.

> Of Camperdown Hospital’s 92 volunteers, 66 support our Meals on Wheels initiative. Others volunteer via their involvement with our Camperdown & District Hospital Auxiliary and our Camperdown Hospital Trolley Auxiliary.

> Volunteer assistance at Merindah Lodge sees 12 volunteers and nine Friends & Relatives of Merindah (FROM) members assisting with a variety of activities including bacon and egg mornings, craft, music, outdoor gardening, social outings, pet therapy visits and bus driving.

> David Newman Adult Day Centre volunteer activities include serving meals to clients, kitchen duties, delivering a music-based program, bus driving and supporting and assisting our clients during activities and outings.

> At Warrnambool Community Health four volunteers staff our National Diabetes Services Scheme (NDSS), seven volunteer in our Ostomy Department and two provide program-related administration support.

> At Manifold Place six trained NDSS volunteers provide test strips, needles, syringes and lancets for clients with diabetes types 1 and 2.

> Bus driving, transporting clients to medical appointments, Planned Activity Group assistance, gardening, Telecare and Broadband for Seniors are just some of the activities our 25 volunteers at Macarthur Community Health help with.

> Four volunteers support our newly-established Warrnambool Mental Health Services Hider House therapeutic day program for consumers/carers in the community and consumers who are inpatients.

> Additional to our registered volunteers we have hundreds more who volunteer for us on our Board of Directors and Principal Committees, other committees and auxiliaries, at our own fundraising events and at fundraising events held for us.

2

THE EDUCATION AND TRAINING OF OUR VOLUNTEERSOur volunteers receive regular training and upskilling as individual and group needs arise. Training provided during 2015–16 included dementia awareness training, bus and defensive driver training and palliative care training.

RECOGNISING OUR VOLUNTEERSThe dedicated commitment of 26 individuals and one service club who, collectively, have volunteered at our Camperdown facilities for 320 years, was formally recognised at our 2015 SWH Camperdown Year in Review. Service Awards went to:

> Meals on Wheel’s Dorothy Davis (50 years), Eileen Foster and Jim O’Shea (30); Mary Lyon, Ellen Magilton and Louise Manifold (15); Thelma Brown, Marg Gay, the Glow Club, Janet Hulm, Janet Molan, John Molan, Kath Podger, Tracey Stevenson, Maria Van Someran and the late Monica Webber (10), and Ingrid Baxter, Pauline Boyd and Ross Boyd (5)

> Friends of Merindah Lodge member Lorna Burnham (25) > Camperdown & District Hospital Auxiliary’s Trish Alexander

and Jan Smith (5) > David Newman Adult Day Centre’s May Bodey (20) and

Jean Dorman (15) > Merindah Lodge’s George Arnott and Alan Fleming (10) and

Lucy Falvey (5).Our SWH Woolsthorpe Auxiliary won the prestigious Group Volunteer title at the 2015 Australian Government National Volunteer Awards for Wannon in November (photo page 9) for their commitment and passion to care for others and their significant contribution to the local community.

As further recognition and gratitude for everything they do for us, we held a morning or afternoon tea at every one of our campuses during National Volunteers Week in May.


Our Donors

1

1 ProudlyholdingaphotoofherbrotherGrahamwhobequeathed$58,687towardsournewfleetofTheatretrolleysisRosemarySurridge,withSWHWarrnamboolCorporateCharityGolfDayCommitteeMemberTerryHoyandTheatre(Recovery)AssociateNurseUnitManagerJenGamble.

THE LOYAL AND GENEROUS SUPPORT OF OUR DONORS HELPS US TREAT AND CARE FOR OUR COMMUNITIES.

The loyal and generous support of hundreds of donors allowed us to raise $499K during 2015–16. This much-needed assistance saw to the purchasing of dozens of pieces of medical equipment and to the financing of otherwise unaffordable initiatives to help treat and care for our communities.

We celebrated four particularly significant donor-related achievements:

> Four generous donors were responsible for the $82,981 replacement of our Warrnambool Base Hospital’s aged theatre trolleys (used by more than 123,000 patients over 19 years). A $58,687 bequest from the late Graham Surridge, $13,207 from the $18,000 proceeds of our staff organised 2015 Warrnambool Corporate Charity Golf Day, a $400 Christmas gift from the Panmure CWA and $10,687 from Midfield Meats International are to thank.

> Midfield Meats International also contributed $33,747 towards $85,747 of ENT medical equipment purchased for our Camperdown Hospital. This will allow us to commence, this coming July, an ENT Service (elective surgery) to reduce the waiting time for people in our region to access ears, nose and throat-related surgery. This broadens the scope of surgical procedures available in Camperdown and will spare local residents having to travel away.

> SWH Warrnambool Auxiliary members Barbara Goldstraw and treasurer Laurel Myers received a Certificate of Appreciation at our 2015 Annual General Meeting for their medical equipment fundraising over many, many years.

> SWH Warrnambool Auxiliary members Barbara Goldstraw and treasurer Laurel Myers, received a Certificate of Appreciation at our 2015 Annual General Meeting for their medical equipment fundraising over many, many years.


2 NursesJoyBailey(fromleft),SueLarkins,VickiBrebner,MaryBarrandSamMalone(front)getreadyforour2016CamperdownHospitalCharityBall.Thestaff-organisedsell-outeventraised$10,558.PhotocourtesyofTheCamperdownChronicleandphotographerHelenGaut.

3 ZekeBorey,BonnieWilliamson,GarrinWilliamsonandSophieAgnewdonate,onbehalfofBrauerCollegeYear8students,a$488laptoptoPerioperativeServicesManagerTonyKellyforchildrentousewhileawaitingsurgery.

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> Our SWH Woolsthorpe Auxiliary’s fundraising for our Warrnambool Base Hospital earned them the Group Volunteer Award at the 2015 Australian Government National Volunteer Awards for Wannon (page 9/photo 18). They held 52 events in 2014–15 to donate $25,200 for the 2015–16 purchasing of three sets of mobile chair scales for our Day Stay, Medical and Acute Units; two ICU humidifiers; an Acute Unit lifting machine; exercise bike for our Extended Care Inpatient Unit residents; Midwifery Unit phototherapy unit; our first-ever fleet of palliative care concave mattresses, and an infusion pump.

Some of the medical equipment donations and fundraising allowed us to purchase:

> 8 Warrnambool Theatre trolleys 90,680

> Camperdown Hospital ENT surgical equipment 33,747

> 11 chemotherapy treatment chairs 69,100

> Warrnambool Theatre intubation laryngoscope system 32,455

> Intensive Care Unit ultrasound machine 75,000

> Intensive Care Unit paediatrics emergency cart 2,360

> 7 Paediatrics Unit parents fold-out beds 14,050

> 8 Warrnambool Community Health continence mats 12,800

> Extended Care Inpatient Unit fitness bike 1,160

> 6 Palliative Care Unit concave mattresses 4,320

> Occupational Therapy stroke mobilisation unit 21,780

> Warrnambool Midwifery Unit phototherapy unit 7,785

> Camperdown Hospital resuscitation trolley 3,187

> Merindah Lodge Music Therapy electronic harp 800

As always, our auxiliaries, Murray2Moyne Relay Cycle Teams and staff generously donated their time, expertise and energy to raise $31,098, $15,450 and $32,601 respectively while $57,531 was received in bequests and memorial gifts.

SWH AUXILARIESWarrnambool Ladies Auxiliary 5,900

Woolsthorpe Auxiliary 25,198

SWH MURRAY2MOYNE TEAMSGrassmere Primary School 2,209

The Scrubbers & The Gasman 7,541

Warrnambool College 5,700

SWH STAFFSWH Camperdown Charity Ball 10,558

SWH Warrnambool Charity Golf Day 18,000

SWH Workplace Giving Program 4,043

BEQUESTS Lasting legacies totalling $33,368 were bequeathed by John Gordon, Alexander Murdoch and Lorna Roberts.

IN MEMORIUM GIFTSFamilies and friends gifted $24,163 in memory of Eddie Atkinson, Maureen Bushell, Peter Clark, Joan Cockayne, Jessica Cole, John Gore, Robin Hall, Margaret Hayden, Corey Henderson, Robert Iles, Jacobus Jongejan, Ann Kuttner, Philip Membery, Tony O’Flaherty, Denise Savage, Kris Searle, Roy Slater, Brian Spong, Margaret Stephenson, Claire Williams and Ray Wilson.


The Annual Report of South West Healthcare is prepared in accordance with all relevant Victorian legislation. This index has been prepared to facilitate identification of compliance with statutory disclosure requirements.

REPORT OF OPERATIONS PAGECharterandPurposeFRD 22G Manner of establishment and Relevant Minister . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18FRD 22G Purpose, functions, powers and duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4–9FRD 22G Initiatives and key achievements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4–9FRD 22G Nature and range of services provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20–23

ManagementandStructureFRD 22G Chart setting out organisational structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

FinancialandOtherInformationFRD 10 Disclosure index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46FRD 11A Disclosure of ex-gratia payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .N/AFRD 21B Responsible person and executive officer disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91–92FRD 22G Application and operation of Protected Disclosure Act 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19FRD 22G Application and operation of Carers Recognition Act 2012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18FRD 22G Application and operation of Freedom of Information Act 1982 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18FRD 22G Compliance with building and maintenance provisions of Building Act 1993 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19FRD 22G Details of consultancies over $10,000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18FRD 22G Details of consultancies under $10,000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16FRD 22G Employment and conduct principles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28FRD 22G Major changes or factors affecting performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .N/AFRD 22G Occupational health and safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28–29FRD 22G Operational and budgetary objectives and performance against objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17FRD 24C Reporting of office-based environmental impacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .N/AFRD 22G Significant changes in financial position during the year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .N/AFRD 22G Statement on National Competition Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19FRD 22G Subsequent events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .N/AFRD 22G Summary of financial results for the year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19FRD 22G Workforce data disclosures including a statement on the application of employment and conduct principles . . . .26–29FRD 25B Victorian Industry Participation Policy Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .N/AFRD 29A Workforce Data disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28–29SD 4.2(g) Specific information requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18SD 4.2(j) Sign-off requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4–9SD 3.4.13 Attestation on data integrity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19SD 4.5.5.1 Ministerial Standing Direction 4.5.5.1 compliance attestation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19SD 4.5.5 Risk management compliance attestation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

FINANCIAL STATEMENTSFinancialStatementsrequiredunderPart7oftheFMASD 4.2(a) Statement of Changes in Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54SD 4.2(b) Comprehensive Operating Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52SD 4.2(b) Balance Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53SD 4.2(b) Cash Flow Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

OtherrequirementsunderStandingDirections4 2SD 4.2(a) Compliance with Australian Accounting Standards and Other Authoritative Pronouncements . . . . . . . . . . . . . . . . . . . . . . . . . 56SD 4.2(c) Accountable Officer’s Declaration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49SD 4.2(c) Compliance with Ministerial Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56SD 4.2(d) Rounding of Amounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

LegislationFreedom of Information Act 1982 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18Protected Disclosure Act 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Carers Recognition Act 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Disclosure Index

46

Victorian Industry Participation Policy Act 2003. . . . . . . . . . . . . . . N/ABuilding Act 1993 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Financial Management Act 1994 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4


Front cover

Midwife Robyn Gordon, Shontelle Lucas and Wren, one of 793 babies born at our Camperdown and Warrnambool Base Hospitals in 2015–16. We’re the largest provider of maternity and obstetric services in the region. Photo by Jessica Jane Photography.

Above

Dozens of Deakin University students worked alongside us in 2015–16, including student nurse Charlene Ford (pictured), dietetics students Maggie Davey and Emajun Patten (page 5/photo 2) and SWH nursing graduate Aaron Tuck (page 8/photo 12). Also, 62 medical students undertook part of their final two years of training at the onsite Deakin University School of Medicine clinical school.

Above

David Thomson’s baby donkey turned on the Cuteness Factor when our Macarthur Community Health Planned Activity Group paid a visit. Kath Hollis and Dool Robertson lapped up the love under the watchful eye of PAG Personal Carer Diana Bishop. Photo by Pat Purcell.

SWH HOSPITALS

Warrnambool Base Hospital Ryot Street Warrnambool 3280


Camperdown HospitalRobinson Street Camperdown 3260


SWH COMMUNITY HEALTH CENTRES



Manifold Place140 Manifold Street Camperdown 3260


David Newman Adult Day Centre20A Church Street Camperdown 3260


Lismore Community HealthHigh Street Lismore 3324


Macarthur Community Health12 Ardonachie Street Macarthur 3286


SWH AGED CARE FACILITY

Merindah LodgeYork Street Camperdown 3260


SWH MENTAL HEALTH SERVICES


p 03 5561 9100

Camperdown64 Scott Street Camperdown 3260

p 03 5593 6000

Portland63 Julia Street Portland 3305

p 03 5522 1000

Hamilton12 Foster Street Hamilton 3300

p 03 5551 8418

SOUTH WEST HEALTHCARE

2015–2016

ANNUALREPORT

SOU

TH W

EST HEALTH

CARE ANN

UAL REPO

RT 2015–2016


@SWHnews

Documents

SOUTH WEST HEALTHCARE SWH SO HOSPITALS Warrnambool Base Hospital Ryot Street Warrnambool 3280 p 03 5563 1666 e [email protected] Camperdown Hospital Robinson Street Camperdown 3260 p