Ships in Service Training Material A-M CHAUVEL QMS Terms & Definitions 2009

Ships in Service Training Material A-M CHAUVEL

QMS

Terms & Definitions

2009

Concepts, selection and use :ISO 9000

Terminology : ISO 8402

Quality management :ISO 9004

Quality assurance :ISO 9001 à 9003

Quality audit : ISO 10116Environmental audit :

ISO 14010

Standard 2000

Quality management systemsFundamentals and

vocabulary : ISO 9000

Quality management systemsGuideline for performance

improvement : ISO 9004

Quality management systemsrequirements :

ISO 9001

Quality audit andenvironmental audit :

ISO 19011

Standard 1994


ISO : 9000-2000


TermsQMS

Managementsystem

4.1.5

Qualitymanagement

system4.1.14

Top management

4.1.4

Management4.1.3

Requirement4.1.7

Specificrequirement

4.1.18

System4.1.1

Configuration4.1.2

Qualitymanagement

4.1.15

Quality4.1.11

Qualityrequirement

4.1.9Grade4.1.12

object4.1.6

Capability4.1.10

Qualitycapability

4.1.13


QMSQuality

management4.1.15

Qualityplanning

4.1.19

Design4.1.20

Development4.1.21

Total qualitymanagement

4.1.16

Qualitypolicy4.1.17

Qualityobjective

4.1.18Quality

assurance4.1.23

Qualityimprovement

4.1.24

Terms


QMS

Interestedparty4.2.5

Organisationalstructure

4.2.2

Supplier4.2.3

Customer4.2.4

System4.1.1

Organisation4.2.1

Terms


QMS

System4.1.1

Project4.3.2

Effectiveness4.3.3

Efficiency4.3.4

WorkEnvironment

4.3.7

Offered product4.3.6

Product4.3.5

Process4.3.1

Terms

Characteristics4.4.1

Qualitycharacteristic

4.4.2

Safety4.4.4

Traceability4.4.5

Dependability4.4.3


TermsQMS


TermsQMS Requirement

4.1.7Nonconformity

4.5.2

Defect4.5.3

Conformity4.5.1

Deviationpermitted

4.5.6

Action takenproduct

Correctiveaction4.5.5

Preventiveaction4.5.4

Action taken

system

Rework 4.5.10

Repair 4.5.9

Regrade 4.5.11

Scrap 4.5.12

Release 4.5.8

Concession 4.5.7


TermsQMS

Calibration4.6.6

Test4.6.2

Inspection4.6.1

Review4.6.5

Validation4.6.4

Verification4.6.3

Audit team 4.6.9

Auditee4.6.10

Audit client4.6.11

Audit4.6.7

Auditor4.6.8

Document4.7.1

Qualitymanual

4.7.8

Qualityplan4.7.9

Guideline4.7.7

Procedure4.7.6

Specification4.7.5

Record4.7.3

Objectiveevidence

4.7.2

Qualityrecord4.7.4


TermsQMS


QMS

System approach

2009

Customerfocus

organisation

Process approach

Leadership

Mutualbeneficialsupplier

relationshipInvolvement of people


System approach for decision makingQMS

Continual improvement

Managementresponsibility

Resourcemanagement

Measurement,analysis

Product / servicerealisation

requ

irem

ents

Sat

isfa

ctio

n

Cu

sto

mer

Cu

sto

mer


Quality Management ProcessISO 9001

PROCESSOutput

Input

Control( procedure )

Mechanism( resources )


Process approachFor each process link

A-M CHAUVEL

ProcessProcessAA

ProcessProcessBB

ProcessProcessCC

Control COutput A

Input C

Output B Output C

Input A

Input B

Control B

Mechanism C

BUREAU VERITAS- DNS / DCO

Mechanism B


Process approachProcess network

A-M CHAUVEL

Output

Supplier’sSupplier’sprocessprocess

Organisation’sOrganisation’sprocessprocess

Customer’sCustomer’sprocessprocess

RequirementsRequirementsRequirementsRequirements

FeedbackFeedbackFeedbackFeedback

Input

Output

Input

Output

Input

Supply chain

BUREAU VERITAS- DNS / DCO Ships in Service Training Material A-M CHAUVEL

Process approach


Process approach


QMS

Requirements

2009

Explicit : Clear stated needs

Implicit : Unclear but expected


Customer RequirementsAptitude to usage

EVALUATIONProduct/Service

REQUIREMENTSCustomer/Legal

COMMITMENTManagement

EFFECTIVENESSOrganisation

DOCUMENTATIONRecords/Data


ISO Requirements

The overall intentions and direction of an organisation as regards to: quality, safety, security, environmental… as formally expressed by top management.

Quality Management System


Company Policy

That aspect of the management function that determines and implements the quality policy.That aspect of the management function that determines and implements the quality policy.

Quality Management

All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality.

All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality.


Quality Assurance

The organisational structure, responsibilities, procedures, processes and resources for implementing quality management

The organisational structure, responsibilities, procedures, processes and resources for implementing quality management

Quality System


A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project.

A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project.


Quality Plan

The operational techniques and activities that are used to fulfil requirements for quality. The operational techniques and activities that are used to fulfil requirements for quality.

Quality Control


A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives.

A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives.


Quality Audit


A formal documented, comprehensive and systematic examination of a design to evaluate the design requirements, to identify potential problems and propose solutions.


Design ReviewQuality Management System

The continuous monitoring and verification of the status of procedures, methods, conditions process, products & services, and analysis of records in relation to stated references to ensure that specified requirements are being met.


System SurveillanceQuality Management System

A formal evaluation by top management of the status and adequacy of the quality system in relation to the company policy and the new objectives resulting from changing circumstances.


System ReviewQuality Management System

Documents

Ships in Service Training Material A-M CHAUVEL QMS Terms & Definitions 2009