SAP-Downtime-Minimization-Services-201012.pdf

Downtime Minimization Services

SAP Consulting

2010 SAP AG. All rights reserved. / Page 2

Agenda

1. Introduction SAP Business Technology Factory

2. Why Minimizing System Downtime ?

Business Impacts and challenges

Customer examples

3. Service Approach of Downtime Minimization

Use Cases

Service Options

4. Appendix

Customer References

Available Technologies


Fixed price and fixed scope service offerings

offered by SAP Business Technology Factory

Standardization / Productization

Remote Delivery

Guarantee / Fixed Price / One SAP

Qualified Project Management

An experienced SAP consultant from the SAP

Business Technology Factory supports you

throughout the project. He or she helps you plan

and coordinate your technical changeover and

functions as your main contact person for all

project-related questions.

Because you know in advance what our technical

services cost, you can plan your project with

confidence.

The close cooperation with the SAP Product

development ensures the overall success of the

project and short reaction time for any problems.

Standardized, repeatable processes, developed

and proven through hundreds of successful

implementations reduce risk and accelerate

execution.

You benefit from constant access to the wealth of

technical experience available from SAP

Consulting as well as from SAPs offshoreresources. Due to cost advantages of the SAP

Factory we can offer very attractive prices to the

market.

SAP

Business

Technology

Factory

SAP Business Technology Factory is a strategic part of SAP Consulting to

support you in your technical changeover.

Experience &

Best Practices

When youve done something over 500 times before, you learn how to do it well.

Thats the number of successful delivered standardized projects within

more than three years..

Maximum

Planning Security


Business Technology Factory Service Portfolio

Business

Technology

Factory

Unicode

Migration

Planning &

Implementation

SCM Upgrade

Planning &

Implementation

Enhancement

Package

Planning &

Implementation

Installation

Services for

Business Suite

PI Mapping

Planning &

Implementation

Downtime

Minimization

Services

BI Upgrade

Planning &

Implementation

ERP Upgrade

Planning &

Implementation

Pure Technical

Installation

Test Factory

Adobe

Interactive

Forms Migration

BI Authorization

More than 25 standardized Services are

available, more than 500 customers did use

the services from BTF.


Agenda




Customer examples


Use Cases

Service Options

4. Appendix

Customer References



Costs of downtime vs. cost of availability

General Cost view on downtime

Downtime costs are usually not linear over the

time of system outage

They depend on the business impact!

For longer downtimes costs can increase

progressively

Example: when Order-to-Cash processes are

stuck longer than 6h the whole production will

be stuck and cause even higher costs

Availability Cost Curve

Co

st

95% 98% 99,5% 99,9%

Availability

(Source: Gartner Group)

Costs

Redundant components

Disaster recovery site

System management tools

IT staff

Capacity planning

Guaranteed SLA

Proactive services

downtime

Co

sts

Financial impact because of Downtime


Management of planned Business Downtimes

Typical Customer Maintenance Schedule

2010

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Upgrade Netweaver based application

Customer Release Upgrade

Major functional System Changes

Apply Legal Changes HCM

Enhancement Package Installation

Rollout project

Data Center relocation / OS-Change

Unicode Conversion

Portal and PI-Update (NoN persistent)

BI -UC

todayLegend: Duration Downtime

2011 2012

Version 7

CRMERP BI

Version 8 Version 9 Version 10

Minimize your planned business downtime via SAP Technologies and Service Offerings

Scheduled outages due to maintenance events managed with minimal business impact

Efficient downtime management and cost control tailored to your requirements

Planned downtime with maximum security for your business


Business Challenge meet downtime requirements

Requirement on continuous business availability, IT supports revenue stream

Reduce costs for IT-Operations (Maintenance, Platform, )

Simplify customer system landscape

Update to date SAP release to enable further business growth

Business / customers / partners can not be productive

Well known financial impacts because of revenue loss or interrupted supply chain

High effort on organization of downtime slot

Extension of planned Downtime of a companys IT system can create high costs

Downtime Minimization

24 h max


Agenda




Customer examples


Use Cases

Service Options

4. Appendix

Customer References



Portfolio of Downtime Minimization Services

Incremental Migration (IMIG)

Near Zero Downtime approach for SAP ERP (NZDT ERP)

Near Zero Downtime approach for SAP NetWeaver PI (NZDT PI)

Near Zero Downtime approach for SAP NetWeaver Portal (NZDT EP)

Incremental Conversion (ICNV)

Combination of best practices, proven technologies, support and expert consulting

Significant downtime reduction via online data transfer

Planning security for your business

Maximizing performance during downtime

Individual Services

Several methodologies to achieve

different downtime requirements

IT scope

SAP Business Suite

SAP

ERP

SAP

CRM

SAP

SCM

SAP

SRM

SAP

PLM

SAP Business Intelligence (BI)

SAP Netweaver Process Integration (PI)

Delivered or Pilot In Planning

Available for SAP Business Suite and SAP

NetWeaver components

save downtime

save money

create value


Example for proven technology

Near Zero Downtime approach for ERP

Preparation

Upgrade / Import / SLO activities

on parallel clone system

De

lta re

pla

y

RecordingPRDR/3 4.71

hostA

clo

ne

downtime

La

st D

elta

rep

lay

Fin

al-V

alid

atio

n

Infra

stru

ctu

re

Ch

an

ge

Clone

R/3 4.71

hostB

PRD

ECC 6.00

hostB

Migration

Workbench

Re-Sync Clone with

Prod-System

Clone becomes

new Prod System


Text

Upgrade

SLO

Conversion

Enhancement

Packages

Support

Packages

System

Consolidation

Datacenter

Relocation

DB/OS

Migration

Unicode

Conversion

Downtime Minimization Services

Combine what YOU want


Downtime Minimization Service Portfolio Uses Cases to optimize downtime

Individual Service

Use Case

ERPIMIG

BI SCM ERPNZDT

CRM ERPICNV

PI EP

Upgrade

Unicode Conversion

alone or in combination with Upgrade

Enhancement Packages

SLO (e.g. Currency Conv.)

System Consolidation

Support Packages

Datacenter Relocation

OS/DB Migration

Downtime < 24h < 24h < 12h < 8h < 8h < 8h < 1h < 1h


Typical Use Cases

Upgrade or Unicode Conversion or combination of both

OS/DB Migration

Price depends on complexity (e.g. downtime

threshold, DB size, use case etc.)

approx. 150.000 up to 300.000 over 300.000

Typical Use Case

EHP Installation together with Customer Transport

Wave

Functional reorganizations

Price depends on number of events

Model 1: BUILD Service for a huge single

maintenance event

Model 2: BUILD Service for the execution of

a maintenance calendar

Performance oriented pricing models

S M L

Number of executionsP

rice

pe

r e

xe

cu

tio

n

Event 1 e.g. Upgrade

Event 2 e.g. Layout Change

Event 3 e.g. EhP

The pricing model could based on a performance related pricing scheme related to the

contracted and achieved downtime

The downtime threshold become part of the contract.

The actual achieved downtime defines the final service fee.

Optional for

both models


2-Day Onsite Workshop

Identify Customers requirements

System Landscape

Relevance for maintenance events

Required System Downtime

Plan Implementation project

Choose the methodology which has

the best fit to customers requirements

Identify the relevant maintenance

events

High Level Business Case

Formal Quotation and Pricing

Execute the proposed individual service

Full Service model with a general project

duration of 4-5 months (single maintenance

events)

Downtime Minimization for SAP ERP

Downtime Minimization for SAP CRM

Downtime Minimization for SAP SCM

Downtime Minimization for SAP

NetWeaver BI

Enablement model


NetWeaver PI


NetWeaver Portal

Downtime Minimization PLAN Service Downtime Minimization BUILD Service

Two-step approach to reduce downtime and

create value


Fact Sheet

Downtime Minimization Planning

Requirements

Service Description

Customer Benefit

Price / Price Model

Prerequisites

MDS-Questionnaire to make preliminary feasibility check

Rough estimates on downtime requirements and project timeline

Information about possible dependencies of other projects or initiatives

Project Leads, infrastructure reprehensive and Basis team members required

Get familiar with MDS Technologies

Make right technology decisions

Be prepared for future strategically upgrade & implementation project decisions

SAP Expert onsite, to get latest information, best practices and experience

It is recommended to start early the Planning Service

(several weeks before MDS Delivery phase starts)

Explanation of the possible technologies and the

MDS-Service approach

Discuss and mitigate risks (workload, restricted

transports, etc.)

Check dependencies to other projects or work

streams Unicode (scans, vocabulary , reprocess)

Hardware requirements for each phase

6.000 fixed price excl. travel cost

Approach / Content Deliverables

Fix timeline and project plan aligned with the

customer

Define the approach, roles and assignment of

resources

Requirements for all project parties are defined

Definition of customer involvement (e.g. basis

activities like backups)

Understanding of main downtime blocks and relevant

actions to reduce them

Fill out Questionnaire Form

PLAN BUILD


Fact Sheet

Downtime Minimization Implementation

Requirements

Service Description

Customer Benefit

Price / Price Model

Prerequisites

Remote access possibilities to involved systems (VPN access or WTS-Connections)

Hardware for specific phase (Additional Server, SAN), depending on the used technology

Customer Basis Consultant

Guaranteed Downtime for business critical applications

Minimal business disruption

Proven methodology, developed by SAP Labs

Other SAP services (e.g. Unicode Conversion or Upgrades) might be integrated

Minimized Downtime will be executed and

guaranteed

Several involved technologies like Incremental

Migration or Near Zero Downtime according to

chosen and appropriate use case

Depends on Complexity (Use Case, Downtime Threshold, Database Size, etc.)

Approach / Content Deliverables

Project Management

Project Plan

Cutover Plan

Technical Concept

Planning Service

PLAN BUILD


Maturity of service portfolio will focus on SAP

component applicability and customer usability

Stage 1Focus on selected

Use Cases

Incremental Migration

Methodology

Logging 90% of

database volume in

uptime

Copy rest in downtime

Use Cases:

Unicode Conversion

OS/DB Migration

Stage 2Focus on use case

applicability

Stage 3aFocus on SAP

component applicability

Stage 3bFocus on

standardization and productization

Up 2006 2007 2009 2011+

Near Zero Downtime

Methodology (NZDT)

Create Clone of PROD

and execute

Maintenance on Clone

Parallel logging of all

DB changes

Clone becomes new

PROD after data reply

Applicable for :

SAP ERP

all maintenance use

cases

Classic

Methodologies

T

Optimize Customer

usability and price

model

Deliver projects in

Factory mode (Full

Service Model)

Introduce full

Service model for

regular maintenance

events

Introduce Customer

Enablement model

Ach

ieva

ble

Do

wn

tim

e

Use NZDT for SAP

Business Suite and

SAP Netweaver

Applicable for

SAP ERP

SAP CRM

SAP BI

SAP SCM

SAP PI

SAP Enterprise

Portal

.

Appendix References


Success Story P&G


VALUE DELIVERED! Company in Consumer Industry

Customer DetailsWorlds leading nutrition, health, wellness company

280,000 employees worldwide

Sales of110 Bio USD in 2008

160,000 SAP users

ERP Upgrade with minimal business

disruption

Customer Value and Benefit

Customer upgraded their ERP systems from SAP R/3 Enterprise 4.7 to SAP ERP 6.0

and EHP 3 including 20,000 customer transports

Elements of the global core solution were upgraded to the next version, to ensure

opportunities for future functions and integration accelerated access to innovation

SAP Services reduced the technical downtime during the upgrade from five days to two

hours; in total the system had a business downtime of only 20 hours which is a

significant improvement compared to former upgrade methods.

Contribution of SAP

Expert knowledge and guidance in the upgrade project and great confidence in the

promised results; major system upgrade performed with the least achievable risk

Unique SAP service offering providing a minimal disruption to the running critical

business during the upgrade strongly improved business continuity

Modernization of the existing ERP solution through the upgrade to the state-of-the-art

version of the SAP software

Collaboration

Excellent alignment between the customer development and operations teams and

SAP execution and development teams around the World: Europe, America, Australia,

Walldorf

Project management team as a crucial success factor great collaboration of customer, partner and SAP

Project Scope and Timeline

Technical Upgrade of ERP systems

3 regions (Europe, America, Asia) with a

split architecture

Systems size between 8 to 25TB

System landscape includes many SAP

components, e.g. ERP, SCM, CRM, EP

Project Duration 9 months

SAP Teams

Consulting

Active Global Support

System Landscape Optimization

SAP NetWeaver Development

The NZDT approach was instrumental in ensuring a risk mitigated upgrade consuming as little downtime as possible. Achieving this milestone without any major production issue in these early days is the direct result of a great team effort between the entire

organization and our partners especially SAP.

Vice-President - Head of Business Technology Centre


Customer References

Customers who met the 24 hours threshold

system downtime with SAP Downtime Minimization Service

Upgrade, Unicode

Conversion

and Datacenter

relocation

Datacenter relocation Unicode Conversion

Unicode Conversion Unicode Conversion

Datacenter

relocation

Platform Migration Platform Migration

Upgrade and Unicode

Upgrade and Unicode NZDT Upgrade

Unicode

conversion

Appendix Methodologies


Downtime Minimization for ERP

Incremental Migration Technology (IMIG)

Unicode conversion and Postprocessing of big tables in uptime (e.g. TOP 100 tables)

Unicode conversion of other tables in downtime

Synchronization of the changes between the main system and target system

Delta

rep

lay

R3 lo

ad

TO

P 1

00

Ta

ble

s

UC

Po

stp

rocessin

g

TO

P 1

00 T

ab

les

RecordingTOP 100 tables

PRD

non Unicode

hostA

downtime

Unicode Preprocessing

Last D

elta

rep

lay

UC

Po

stp

roc

es

sin

g

Ins

tall S

AP

Kern

el

Tra

ns

po

rt of U

C

Ad

jus

tmen

ts

Fin

al-V

alid

atio

n

Infra

stru

ctu

re

ad

just. -

inte

rfaces

R3

loa

do

ther T

ab

les

Unicode Downtime I Delta TransferInfra

structure

PRD

Unicode

PRD

Unicode

hostB

Validation

Install DB

Unicode

Downtime II

System

Setup



Near Zero Downtime Technology

Consistent system copy (clone) with the logging of database changes

Normal Upgrade / Unicode conversion

Synchronization of the changes between the main system and the copy delta replay

Transports, Pre-Validation while Uptime

Delta

rep

lay

Recording

PRD

R/3 4.6C nUC

hostA

clo

ne

downtime

Prepare + Upgrade Uptime

Upgrade

and Unicode conversion

+ Transports

+ Add Ons

+ Pre-Testing

Last D

elta

rep

lay

Fin

al-V

alid

atio

n

Infra

stru

ctu

re

ad

just. -

inte

rfaces

Upgrade + UC Downtime Post ProcessingDelta

Transfer

Infra

structure

PRD

R/3 4.6C nUC

hostB

PRD

ECC 6.00 UC

hostB

hostA

Vali

dation

MWB



Incremental Conversion (ICNV)

SAP


Normal production No restrictions

Downtime Minimization for PI

Mirror update with back copy

Customer System Mirror System

Copied Customer System

Clone productive systemexcept PI processing data

SP n

SP n+m

SP n

SP n

SP n+m


Business Only Mode Only allow PI

processing(all scenarios)

No non-PI changeoperations

No config changes/design time changes

Standard update Apply SP on mirror

system PI processing data

is not affected

System down Stop production Switch shadow tables

Back copy Copy back DB tables

not containing PIprocessing data

Use shadow tablesas copy target

Copy back DBexcept PI processing data

t


record

changes

Downtime Minimization for NetWeaver Portal

Mirror update with switch over

Customer System Mirror System

Copied Customer System

Clone productive system

SP n

SP n+m

Switch to mirror system

SP n

SP n

SP n+m


Record changes Applications can run

in record mode or in read only mode

Standard update Apply SP on mirror

system

System down Switch to mirror

system, log off users Stop production

Normal production Users log on to new

system No restrictions

Change

Recorder

transfer

changes

Transfer changes Transfer recorded

changes and adaptto target SP level

t

Documents

SAP-Downtime-Minimization-Services-201012.pdf