RADIO TELEPHONY INTEGRATORS - CESTEL · RADIO TELEPHONY INTEGRATORS Founded in 1988 with 100% Spanish capital, CESTEL (Centro Español de Servicios Telemáticos, S.A.) has continually

RADIO TELEPHONY INTEGRATORS

Founded in 1988 with 100% Spanish capital, CESTEL (Centro Español de Servicios Telemáticos, S.A.) has continually been at the forefront of the most important technological advances of the past few decades. We are one of the most specialized companies in communication systems for Emergency Centers-911, Video Call Centers and Interpretations Centers for the hearing impaired..

[ ]RADIO TELEPHONY INTEGRATORS


What isModular Communication Platform utterly developed by CESTEL for effective and integrated management of all communications and coordination of response teams in emergency call centers: 911, police, fire fighters, civil defense, military units ...

Manages jointly traditional telephony, IP telephony, video call, and different radio communication systems (analog and digital).

From call-taker position, allows the coordination of the various emergency equipment, using and interconnecting radio, telephony, and videophone communications.

Centralized System (Multitenant) , Distributed or Mixed.

CALYPSO 2015 2


What we provide• Radio Communication Matrixes that integrate with any

telephony system (TDM, SIP)

• Radio and Telephony Matrixes• H234M video support, SIP. Android and iOS apps.• 911 Centers specialized Recording Systems• RoIP Tunnelizers and IP Multicast Auxiliar Radio systems• Support for integrators in deployment of our products in

existing centers (APIS .NET, JEE,C++,..)• eCall Subsystem

CALYPSO 2015 3


Distributed / Decentralized Systems

CALYPSO 2015 4

• A central platform connected to the Network and to the Radio Telephony infrastructure (Tetra, Tetrapol)

• Remote systems connected to the barebone composed of one or more positions

• Domains and Subdomains Definition: Local management, Centralized Monitoring• In case of major catastrophe, the operation of any node can be assumed by

another node or even by call-takers in the Central node.• Other nodes may assist one or more in case of flood of calls (important disaster

situation)

• IP Distributed Architecture: Access to remote radio equipments through RoIP, Security, Fault Tolerance, Reduced operating costs (the most expensive resources (video) can be shared).

• Reduces the cost of remote positions just because requires only a PC and a router for local radios connected to central platform.


Decentralized Systems : TOPOLOGY

CALYPSO 2015 5

Control

Traffic


Distributed Systems : TOPOLOGY (II)Enables integrated, homogeneous and comprehensive communications (centralized or distributed)

(Configuration, Routing, Distribution, Monitoring , Recording, Reporting)

VoIP technology with standards SIP supported High availability, redundant components and Failover 1+1 Advanced Telephony Functions IP Phones and / or Softphones

Geo-Distributed Components Architecture ALI/ANI Management RoIP

CALYPSO 2015 6


Distributed Systems : TOPOLOGY (III)

CALYPSO 2015 7

Calypso Tunnelling devices CES-RoIP XX allow remote access to radio equipments over IP:

VoIP technology with SIP standards support. Serial port or USB channel control. Tunnelling audio with echo cancelling and signaling (CO, PTT). QoS at Ethernet edge and IP layers; jitter buffer. NAT transversal and routing functions. Comfort noise generation (CNG) and Voice activity detection (VAD) On line Firmware Updates.

Standard Compliance: ITU: H. 323 V4, H. 225, H. 235, H. 245, H. 450 ; RFC 1889 - RTP/RTCP ; RFC 2327 -SDP

; RFC 2833 - RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals ; RFC 2976 - SIP INFO Method ;RFC 3261 - SIP ; RFC 3264 -Offer/Answer model with SDP ; RFC 3515 -SIP REFER Method ; RFC 3842- A MessageSummary and Message Waiting Indicator ; RFC 3489 -Simple Traversal of User Datagram Protocol (UDP) ThroughNetwork Address Translators (NATs) ; RFC 3891 - SIP "Replaces" Header ; RFC 3892 -SIP Referred-By Mechanism ;Draft-ietf-sipping-CC-transfer-04- Session Initiation Protocol Call Control - Transfer ; Codec: G. 711 (A/µ Law), G.729A/B, G. 723.1 ; DTMF: RFC 2833, In-band DTMF, SIP INFO

Models for 1,4, 8 and 16 radio equipments


CALYPSO 2015 8

Distributed Systems : TOPOLOGY (IV)Calypso Multicast IP, CES-MTC IP XX allows N radio channels auxiliar audio broadcasting and recording over IP Multicast:

CES-MTCR-IP-20

VoIP Multicast Technology Local Listening and recording channel control (isolated or simultaneously) thanks to windows desktop application. 1 to n channel selection, 1 to m positions 2 and 3U height (depending on number of channels). Visual indication of active channels (with Radio activity) Different models for different number of radio channels


CALYPSO 2015 9

Multichannel


CALYPSO 2015 10

Calypso IP MatrixRadio Analog PMR

Analog Trunking

Digital Trunking

TETRA / TETRAPOL

DMR

RoIP

Radio Network

Telephony Basic Analog lines

BRI-ISDN

E1-ISDN

VoIP

Trunk SIP

MSD Call

IVR

RecordingVideo 3G, H324M

Web Video Call

H323,SIP (IPhone-Android)

Reverse 112 Mass notices to citizens

Social Networks PCI Compliant

Encriptation

Watermarks

Voice Biometrics

Speech Analytics


CALYPSO 2015 11

Main FeaturesAdvanced Call Center Features:

VoIP hardphones or softphones and possibility of including your own analog or digital legacy phones

Single cable for voice and data without rewiring extensions.

Integrated PABX web configuration. IVR for disaster calls flood control, TTS.

Encripted Recording System: recording of radio communications, incoming and outgoing calls and on demand

monitorization at a given time and/or of a certain call.

Dynamic definition of groups and subgroups (telephone and radio)

Call picking up by competition or ACD

Call Transfer (voice and data), Conferences, Diverting calls, Answer Machines

Call takers, local or remotes

Communications Remote Management, through Android Apk

Monitoring, External devices control (barriers, access doors, traffic lights, etc.)

Failover 1+1 systems with automatic or manual switching


CALYPSO 2015 12

Features (II)Radio Systems Integration

PMR, DMR, Analog Trunking, Tetra, Tetrapol

Busy channel signaling (CO), PTT, Scanner, channel / group events, SDSs delivery.

Individual or Groupal (Radio Relay) Transmission and Reception, selectives calls, tones and sub-tones detection, etc.

Any agent can be embedded into conferences to which has permission granted. Transfering any radio call to another

radio or telephone active call.


CALYPSO 2015 13

Features (III)CAD Integration

Integrated with major Emergency management applications: Gespol, EuroCop, Cestrack as wellas other Call Dispatcher 112/061 applications: Seneca, eSafety, Sige, Sitrem, Airs, Presence, etc.

Dispatch applications manage the ticket from an incident call driving it to the available resources. It is integrated with the management interface of Calypso's communications matrix. The Calypso System is fully integrated with external management applications and Geo-location and Geographic Information Systems (GIS) which indicate the available resources and its proximity to the place of the incident.. CALYPSO integrates emergency calls and MSDs frames of theeCall european standard.

CALYPSO Matrix is integrated with the infrastructure and radio communications systems deployed by the emergency

agency (Police, Civil Protection, 112, 061 ..) or by the Operator network.

Allows the connection with the majority of professional radio manufacturers, such as: Motorola, Kenwood, Teltronic,

Sepura etc. At the same time is backwards compatible with analog modulation, trunking or Tetra of those marks.

Telephone infrastructure can be used for making radio calls.


CALYPSO 2015 14

Mobility Call-Taker

Touch Screen

Tablet Console

IP phone and headset

USB PTT FootSwitch


CALYPSO 2015 15

Mobility Call Taker (II) Remote Communication management (Radio and IP Telephony)

Stand-alone application for low cost Android common devices (Smartphone / Tablet)

Connection through 3G, WiFi and Bluetooth networks


CALYPSO 2015 16

eCall SubSystem

«eCall» eCall is a pan-European call service from vehicles that in case of accident uses the 112 European

emergency number.

On board each vehicle there will be a device that in case of accident will send to the 112 center its GPS position,

impact strength, speed, chassis number, number of occupants etc . and will allow a handsfree voice access.

Also it will be possible to contact 112 manually by pressing a button located inside the vehicle .

The goal is the full deployment of this system in 2017, when all new manufactured vehicles put on board the

device.

CESTEL has developed the CES-eCall server that allows both, decoding MSD data frames received on the 112 as its

integration with existing telephony systems.

Available integrated with Calypso or stand-alone


CALYPSO 2015 17

Recording Systems VC-112Multiagency Architecture

In an Emergency center coexist multiple groups: Police, Fire fighters, etc. In addition to the own 112/911

each has its own organizational structure: agents, supervisors, coordinators, etc.

The multitenant architecture of VC-112 (Vision Quality) included with Calypso, allow each organizational

group visibility only from its own domain configuration and recordings.

This architecture has three levels:

Super Administrator: access to all features and functionalities

Group Manager : manages user permissions of its group and is capable of reproducing / removing all

recordings from that group

Simple User: capable of reproducing / removing only its own recordings

Users can belong to one or more domains with different permissions and privileges.


CALYPSO 2015 18

Recording Systems VC-112Recording embeded Watermarks

• To certain incidents that generate social alarm, illegal leak of recordings can compromise the performance

of the emergency center misrepresenting the actual information and creating uncertainty in the population

• Some mass media can even manipulate these recordings, editing them, deleting this or that part of it, thus

obtaining a “product" out of context that can question the Centre's procedures causing irreparable damage

image.

• Quality Vision incorporates an optional patented brands of not audible Watermarks that avoids these

problems, allowing ensure the integrity of the recordings and identify the operator which illegally extracted

the recording from the center.

• Watermarks will be included both: in recordings taken on file and in recordings that are made with external

device with microphone (recorders, mobile phones, etc .)

• Thus, we will always know who has reproduced or extracted a conversation from the recording system and

who leaked it without authorization.


CALYPSO 2015 19

Recording Systems VC-112Phonetic footprint

• With recording systems VC-112 incorporated into Calypso it will be possible to identify unequivocally

callers to 112 (by radio or telephone).

• Recordings will be filtered by speaker identity.

• Suitable for:

• Identify radio calls when the terminal is not identified, always knowing the identity of the speaker

• Establish alternative measures for malicious calls.

• Recovering recordings from speaker identity (biometric footprint)


CALYPSO 2015 20

911/112 and 061 centers

Local Police

Video call centers for Deaf people


CALYPSO 2015 21

Centro Español de Servicios Telemáticos, S.A. La Granja, 5 St. - 28500 Arganda del Rey – Madrid

+34 91 871 20 95 http://www.cestel.es

[email protected]

Documents

RADIO TELEPHONY INTEGRATORS - CESTEL · RADIO TELEPHONY INTEGRATORS Founded in 1988 with 100% Spanish capital, CESTEL (Centro Español de Servicios Telemáticos, S.A.) has continually