Quality Skills for the 21st Century ... - ASQ Hartford€¦ · ASQ HARTFORD CHAPTER 103 CQE instructor for ASQ Hartford over last 20 years Dorian Shainin Committee Chairman 2009-2013

This document does not contain any export regulated technical data.

Quality Skills for the 21st Century

Aerospace Quality Engineer

ASQ Hartford Monthly Meeting

Peter E. Teti, SQA Discipline Chief

9/10/2015


21st CENTURY SKILLS FOR AERO QE Presenter summary

UTC EXPERIENCE

31 years at HS and PW

Discipline Chief, Supplier Quality

Technical Fellow – Quality Engineering

HS SQ&D Manager for 10 years

Authored many quality & training documents

Developed many supplier quality key processes

ASQ HARTFORD CHAPTER 103

CQE instructor for ASQ Hartford over last 20 years

Dorian Shainin Committee Chairman 2009-2013

Dinner Meeting Presentations

“Quality as the Lean Enabler” – March, 2014

“PPAP in Aerospace” – April, 2012

“21st Century Skills for Aerospace QE” – September, 2015

Adjunct Professor at CCSU - 17 years

2


The Good Doctor and quality skills & training

What’s so different today than 30 years ago?

What are some of the chief skills, both new and old, required of

a Quality Engineer?

What are some of the skills getting harder to find?

How can the CQE body of knowledge help?

KEY QUESTIONS

3


The Good Doctor and his 14 Points

4

8. Drive out fear

9. Break down barriers between

departments

10. Eliminate exhortations for the

workforce

11. Support, help, improve

12. Remove barriers to pride in work

13. Institute a vigorous program of

education and self-improvement

14. Put everybody in the company to

work on the transformation

What’s the difference between Points 6 & 13?

Point 6 – Refers to training in specific job skills

Point 13 – Refers to continuing, broad education

for self-development

STRATEGY: Set up a skills matrix that drives both!

1. Create consistency of purpose

2. Lead to promote change

3. Build quality into the product; stop

depending on inspection

4. Build long term relationships based

on performance, not price

5. Continuously improve product,

quality, and service

6. Start training

7. Emphasize leadership


The Good Doctor and Point 6 – Institute Training

5

People are a company’s

most valuable resource

People want to do a good

job but often do not know

how

Management must take

responsibility for helping

their people

Training will improve

morale, quality &

productivity if done right

Training must transcend basic

skills such as running a machine

or following a script when talking

to Customers

Training should include tools for

diagnosing, analyzing, and

solving quality problems

Training should include skills

that help to identify improvement

opportunities


WHAT’S SO DIFFERENT?

6

30 YEARS AGO TODAY SKILL REQUIRED

Make 65% - Buy 35% Make 10% - Buy 90% Supplier Quality Toolbox

Minimal export control

worries

Priority level focus on

export control

ITC Toolbox

Environmental impact

of less concern

Environmental impact of

great concern

EH&S Toolbox

Low volume

manufacturing

Higher volume

manufacturing

APQP/PPAP/Process

Control/Lean

No Quality Standard ISO9000/AS9100 PPV/Risk

Management/Quality

Auditing

QEs out of trade

schools; worked as

Inspectors; former

MEs

Degreed individuals

who may lack basic QE

skills learned on shop

floor

BP Reading

Drawing Interpretation

GD&T

FAI Reviews

Business environment drives skills needed


SQA-QA SKILLS, PROFICIENCY & TRAINING

What to do about it

Quality discipline structure

Product & Process Validation – The discipline that Quality

& SQA falls under

Skills Matrix for PW Quality professionals

Alignment with ASQ Certified Quality Engineer Body of

Knowledge (BOK)

Assessing proficiency level using the PL Guidance Sheet

Some new tools created help

7


QUALITY DISCIPLINE EXCELLENCE

Providing the right skills requires a process

1

2

3

4

LEGEND(Proficiency Level

Qualification Code)

Minimal Ability

Can Do With Help

Can Do Unassisted

Can Teach / Sign-Off

Proficiency Level Definition

8



Measuring one’s quality discipline health Overall Average

Score3.29

SCORERecruiting &

Hiring Retention

Succession

Planning

Skills Defined &

Assessed

Proficiency Level

(PL) Analysis and PL

Established

Training & MentoringKey Process Definition &

Practitioners Std. Wk. Mgmt.

1

N o def ined pro cess . Signif icant

gaps in s taff ing.

Turno ver rate >25%.

Em plo yee engagem ent sco re <55% with no

s ignif icant annual im pro vem ent.

Em plo yee Survey part ic ipat io n rate <70%.

Stay interv iews no t co nduc ted.

N o career paths m apped.

N o success io n plans fo r key indiv iduals .

Gaps unkno wn o r no t well unders to o d.

N eeds no t based o n bus iness go als o r are ad

ho c .

N o im pac t analys is o r co nt ingency planning

co nduc ted.

N o sk ill assessm ents co m pleted N o pro f ic iency levels assessed. So m e sk ills ident if ied/def ined, N o training

plan.

N o co m m unicat io n to em plo yees abo ut

training and develo pm ent sk ill needs .

Lack o f fello ws and/o r disc ipline chiefs / leads to suppo rt

the disc ipline

Lack o f Standard Wo rk .

D H R no t co nduc ted annually.

N o pro fess io nal so c iety invo lvem ent o r pro fess io nal

cert if icat io ns .

2

N o capac ity planning s tandard

wo rk exis ts ac ro ss disc ipline to

unders tand bus iness needs -

m ajo r reso urce gaps within

disc ipline.

Turno ver rate 20-25%.

Em plo yee engagem ent sco re 55-60%.

Em plo yee Survey part ic ipat io n rate 70-80%.


N o career paths m apped.

P lan c reated annually.

Gaps ident if ied. R eac t ive gap c lo sure.

M inim al pro gress to annual plan.

Key sk ills ident if ied based o n kno wledge o f

c rit ical pro cesses .

Few indiv idual em plo yees have been fo rm ally

assessed to these s tandards .

Zero to so m e P ro f ic iency levels (P L)

es tablished o r ass igned. N o analys is o f

P L dis tribut io n to assure pro f ic iency

adequacy m eets bus iness /disc ipline

needs

Sk ills def ined, T raining available, no t

aligned to bus iness /sk ill needs .

N o T raining plans es tablished.

D isc ipline go als def ined. Lack o f Standard Wo rk fo r c rit ical

pro cesses .

Fello ws and disc ipline chiefs / lead ident if ied but lack t im e

and reso urces to fulf ill respo ns ibilit ies .

D H R co nduc ted and M anagem ent reco gnizes Quality

health issues ; but plan no t develo ped to address issues .

C o m m unicat io n part o f the leadership disc ipline alignm ent

with fello ws and disc ipline chiefs .

3

M inim al capac ity planning

s tandard wo rk exis ts but is no t yet

ro bus t. So m e reso urce gaps .


Em plo yee engagem ent sco re 60-65%.



C areer paths m apped with next ro les and but

no t shared with em plo yees .

So m e pro gress to plan.

So m e c rit ical gaps ident if ied with plan to

c lo se.

A reas o f greates t pain o r key pro cess needs

are addressed f irs t .

Key disc iplibe sk ills def ined and align with

c rit ical pro cesses .

So m e, sk ills assessm ents co m pleted. N o o r

part ial sk ill gap m it igat io n plan.

P ro f ic iency levels ass igned to all

prac t it io ners . N o P L dis tribut io n

analys is to assure adequate

pro f ic iec ies to m eet

bus iness /disc ipline needs

T raining sk ill gaps ident if ied; so m e

alignm ent to bus iness and sk ill needs .

A d ho c training and/o r so m e training

init iated. A d ho c m ento ring fo r high

po tent ial em plo yees .

D isc ipline H ealth inc luded in R o ad M ap. Standard Wo rk is

being c reated fo r c rit ical pro cesses .

Fello ws and disc ipline chiefs part ially invo lved in D H R

pro cess .

M anagem ent reco gnizes Quality health issues ; plan part ially

develo ped to address issues .

4

C apac ity planning s tandard wo rk

es tablished. M inim al reso urce

gaps . Ongo ing, but reac t ive,

rec ruitm ent effo rts .


Em plo yee engagem ent sco res 65-70%.


Stay interv iews co nduc ted o ccas io nally.

C areer paths m apped with next ro les and but

shared with a lim ited num ber o f em plo yees .

Signif icant pro gress to plan.

N o c rit ical gaps .

D ef ined sus tainm ent plan exis ts . Inter-

generat io nal kno wledge trans fer/m ento ring

plan. P ro ac t ive plan to f ill ret irem ent

po s it io ns v ia pro ac t ive kno wledge trans fer

init iat ives .

Key sk ills def ined and aligned with c rit ical

pro cesses .

M ajo rity em plo yee sk ills assessm ents

co m plete. P lan es tablished

P ro f ic iency levels ass iged to all

em plo yees w/in disc ipline. So m e level

o f P L dis tribut io n analys is co m plete.

So m e P L im pro vem ent plans

(T raining) aligned with required sk ills

are in pro gress

Indiv idual t raining and develo pm ent plans

c learly m atched to bus iness needs within

disc ipline.

C urriculum /Sk ills def ined and m o nito red.

A dequate training budget.

100% use o f ID P ; linked to sk ills

assessm ent.

Info rm al m ento ring fo r m o s t em plo yees .

Full co m pliance to s tandard wo rk .

Sk ill m atrices c reated.

Standard Wo rk is c reated fo r c rit ical pro cesses .

Fello ws and disc ipline chiefs fully invo lved in D H R pro cess .

M anagem ent reco gnizes Quality health issues ; plans

develo ped to address issues .

5

C apac ity planning s tandard wo rk

es tablished. N o reso urce gaps .

B alanced reso urces to bus iness

needs . R ight talent fo r right

po s it io ns . A c t ively engaged in

rec ruit ing

Turno ver rate <10%.

Em plo yee engagem ent sco re >70%.


Stay interv iews co nduc ted regularly.

C areer paths m apped with next ro les and

shared with em plo yees .

100% to plan.

T ies to P FT and m o nthly o r scheduled

rev iews [1:1.]

C o nnec t LD R and ID P /P FT pro cess .

N o gaps .

Sus tainm ent plan in place.

Key sk ills def ined and aligned with c rit ical

pro cesses . On P lan

Sk ill assessm ents co m pleted.

P ro f ic iency levels ident if ied fo r all

em plo yees . P L dis tribut io n analys is

co m plete. P L im pro vem ent plans

(T raining) aligned with required sk ills

are co m plete

T raining/M ento ring pro gram also

addresses em plo yee fulf illm ent needs fo r

career gro wth. T raining fo r m ento rs . 100%

use o f ID P .

Fo rm al m ento ring pro gram within disc ipline

with training fo r m ento rs .

P ro ac t ive kno wledge trans fer/m ento ring

plan exis ts .

Standard wo rk co m plete, accurate and fully deplo yed.

Fello ws and dis icpline chiefs pro ac t ive in ident ifying

em ergening ro les to m eet bus iness needs . Full suppo rt by

m anagem ent in execut ing plans . Signif icant invo lvem ent

pro fess io nal o rganzat io ns , and cert if icat io n in o ne's area

o f expert ise is the no rm .

2 4 3 2 3 4 5

Training & Mentoring

Health Management - Key

Process definition & Std. Wk.

Succession Planning Complete discipline succession plan

Skills Defined and Assessed 1) Create Skills Matrix: Complete 2) Align with Quality Standard Work 3) Conduct Self-Assessments

Proficiency Level Implement Skill Gap Plan

2015 Area ABC - Quality Discipline Health Review

Provide Action Items When Prompted

Recruiting & Hiring Develop/Complete Capacity Analysis

Retention Develop internship plan with local schools

CATEGORIES

Recruiting & Hiring

Retention

Succession Planning

Skills Definition &

Assessment

Proficiency Level

Assessment

Training & Mentoring

Standard Work

Management Data is fictitious in above matrix 9



Gage Suitability / Control Charts

Minitab Statistical Software

ProCert Interactive Tool

ITC – Export Control Requirements

Resolving Quality Notifications

Various Computer Systems

Various audit checklists

GD&T and Drawing Interpretation

Evaluating a PPAP Package

Evaluating Control Charts/Gage R&R Results


Conducting Supplier Assessments/Audits

Providing Supplier Surveillance

Executing Improvement Projects (DMAIC)

Assessing PPAP

Pulling PPAP packages from suppliers

Performing a Process Control Validation

Creating Process Flow Diagrams

Planning a PFMEA

Supplier Improvement Planning

Supplier Improvement Standard Work

RRCA Interactive Tool

Delivery & Quality Clinic System

Team Facilitation

Executing a DIVE/8D Project


Executing & Reviewing a PFMEA

Executing a Supplier Development Plan

Building Supplier Relationships

PPV Skills by Sub-Discipline

Quality Planning Quality Control

Quality Improvement Quality Assurance

10


Product & Process Validation Discipline

Overview Key Responsibilities

Critical Skills Needed Preferred Education

Performs functions related to the Quality of

supplied products

Supports a set of suppliers for a given value

stream.

Domestic & International travel

Escape Management/DQ Clinic Process

RRCA, ProCert tools & techniques

UPPAP Implementation

GD&T & Drawing Interpretation

UPPAP/FAI process

MSA, Gage Suitability and Instrumentation

PFMEA

Audit/Assessment capability

ACE toolbox

BA/BS degree in an Engineering or Technology

Discipline

ASQ Certified Quality Engineer or Six Sigma Black-

belt

Timely closure of supplier Corrective Action Plans

Identifies systemic supplier issues requiring process

improvement (i.e., PIPT involvement)

Reduction of PPM, escapes, and QN activity

Communicate key PW quality requirements & provide

training

SQE on a page (Example Four Blocker)

11


Product & Process Validation Discipline

Overview Key Responsibilities

Critical Skills Needed Preferred Education

A SQAR works directly with a Supplier onsite in

the support of product release, First Article

Inspections, performing a variety of audits, and

communicating the P&W quality requirements.

SQARs typically work out of their home and are

geographically located.

PW, ASQR and AS supplier related

procedures

RRCA tools & techniques/DQ Clinic process

Supporting UPPAP implementation

Designated Quality Representative (DQR)

process

First Article Inspection approvals

KPC Management

Inspection, Test and Gaging techniques

Utilization of the ACE toolbox

Product/Commodity specific knowledge

(i.e., Machining, Composites, etc.)

BA/BS degree in an Engineering or Technology

Discipline

ASQ Certified Quality Engineer or Six Sigma Black-

belt or Certified Quality Auditor or Certified Mechanical

Inspector or Certified Quality Technician

Facilitate product release

Timely closure of supplier Corrective Action Plans

Approval of FAIs and Delta FAIs

Various audits per PW 5.1.2 L2

SQAR on a page (Example Four Blocker)

12


QUALITY TECHNICAL SKILLS PROGRESSION

13

CORE QE SKILL SET By all means not an exhaustive list

Export Control/Business Ethics

Process Mapping/Value Stream Mapping

Executing and Evaluating a Process FMEA

Statistical Process Control/Gage Capability

Preparation and Review of Control Plans

Gage Familiarization & Adequacy

Control Builds/Process Control Validations

Process/Product Auditing

GD&T and Drawing Interpretation

First Article Inspection

Special Approvals (i.e., special processes, frozen processes, etc.)

RCCA Investigations/Problem Solving in a Multi-Tiered Supply Chain

Data Mining/Report Generation/Presenting to Executives

Building Supplier Relationships


Skills required in today’s

global business environment

Traditional skills getting

harder to replace and vitally

needed

14


33 skills mapped to CQE BOK

Matrix and Guidance Workbook

created and distributed

Associates utilize Proficiency Level

Guidance Sheet and rate

themselves

Supervisor reviews direct report’s self

assessment

Modifies if feels the need

Development discussion based on the data

Currently being used by PW SQA,

next internal QA


Skills & Proficiency Matrix & Assessment

LAST NAME 1 QUESTIONS????

FIRST NAME2 SQA: Contact Pete Teti at 7-4771

CLOCK NUMBER (numbers only) 3 INTERNAL QUALITY: Contact Rob Latouri at 5-2567

FUNCTIONAL AREA (select from list)4 GROUP QUALITY: Contact Peter Papadopoulos at 7-1117

SUPERVISOR LAST NAME

SUPERVISOR FIRST NAME

SUPERVISOR CLOCK NUMBER

CQE BODY OF KNOWLEDGE (BOK)

CATEGORY

SKILL NUMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

SKILL

Str

ate

gic

Pla

nnin

g

Eth

ics

Leaders

hip

Facili

tatio

n

Com

munic

atio

n

Custo

mer

Rela

tions

Supplie

r M

anagem

ent

Qualit

y P

rocedure

s a

nd S

pecifi

catio

ns

Qualit

y S

tandard

s (

AS

9100, A

S9102, A

SQ

R-0

1, etc

.)

Qualit

y A

udits

& A

ssessm

ents

CO

PQ

Managem

ent of K

ey P

roduct C

hara

cte

ristic

s (

KP

Cs)

New

Pro

gra

m Intr

oductio

n (

NP

I)

Technic

al D

raw

ings a

nd S

pecifi

catio

ns

Desig

n V

erific

atio

n (

UP

PA

P, F

AI and E

SA

)

Pro

cess C

ontr

ol T

ools

Mate

rial R

evie

w

Accepta

nce S

am

plin

g

Gage S

uita

bili

ty

Metr

olo

gy &

Calib

ratio

n

Measure

ment S

yste

m A

naly

sis

Qualit

y C

ontr

ol T

ools

Contin

uous Im

pro

vem

ent T

echniq

ues

Corr

ectiv

e A

ctio

n

Pre

ventiv

e A

ctio

n

Data

Colle

ctio

n

Quantit

ativ

e C

oncepts

Sta

tistic

al D

istr

ibutio

ns

Sta

tistic

al D

ecis

ion M

akin

g

Rela

tionship

s b

etw

een V

ariable

s

SP

C (

i.e., u

se o

f C

ontr

ol C

hart

s)

Pro

cess C

apabili

ty

Desig

n o

f E

xperiem

ents

Type Your PL For Each Skill

USE PL GUIDANCE SHEET TO AID IN SCORING

RETURN SHEET TO YOUR SUPERVISOR


Qualification Code)

Minimal Ability

Can Do With Help

Can Do Unassisted


2015 PPV QUALITY SKILLS SELF ASSESSMENT WORKSHEET

Quality & Mgt.

Tools

(ACE)

Quantitative Methods and Tools

Overa

ll P

rofi

cie

ncy

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Management and LeadershipThe Quality

System

Product and

Process Design

Product and

Process

Control

Testing &

Measurement

Category(Based on the ASQ CQE

Body of Know ledge)

Skill(Based on the ASQ CQE Body of Know ledge)

Skill Item

Number

PL1

Understand

PL2

Apply with Supervision

PL3

Apply without Supervision

PL4

Teach & Develop SW

Classification of Quality Characteristics 12

Understands the requirements of

PWA79345, UTCQR-09.1 and ASQR-

09.2

Manages the compliance of KCs;

support assessing KPC compliance

at a supplier

Provides input to engineering and

operations on the application of KPCs;

knows specifically what to look for in a

supplier assessment. Lead KPC

compliance assessments.

Develops standard work on the

application and management of KCs (i.e.,

develop curriculum, teach how to

conduct a KPC assessment, teach PC

201, RRCA 201).

Design Inputs and Review 13

Understands the structure of the IPD

process; what the different design

reviews are and timing.

Participates in the IPD process;

provide input to DFMEAs/DRAs as

part of IPDTeam

Takes the lead role from Supplier Quality

as member of an IPD team; draws data

from SQ members and provides input to

the IPD DRA process.

Develops standard work on the execution

of the IPD process; serves as SQ expert

relative to sourcing concerns.

Technical Drawings and Specifications 14

Understands basic drawing interpretation

and some familiarity with PWA 360.

Has a working knowledge of PW 360,

knows who to go to for help, some

familiarity with GD&T.

Has a strong knowledge of PW 360, how

it applies across commodities, can act as

a resource for less experienced

individuals and has strong working

knowledge of GD&T (e.g., interpreting

MMC/LMC, etc.).

Can develop curriculum/standard work

and instruct others in drawing PW 360

drawing interpretation, GD&T, help make

interpretations for suppliers & customers.

Design Verification 15

Understands the relationship between

UPPAP, ESA, FAI and other quality

verification requirements

Supports the execution of quality

verification activities

Guides teams on the execution of qualtiy

verification activities and provides

approval


of quality verification activities and

approvals.

Tools 16

Has some familiarity of the process

control tools such as process mapping,

correllating design inputs to process

steps, proper work instruction

development & assessment, PFMEA

creation & assessment, Control Plan

creation & assessment and selection of

mistake-proofing controls. Should

participate in team-based process control

related events to gain experience.

Has working knowledge of the

process control tools such as

process mapping, correllating design

inputs to process steps, proper work

instruction development &

assessment, PFMEA creation &

assessment, Control Plan creation &

assessment and selection of mistake-

proofing controls. Can participate in

team-based process control related

events.

Can instruct others in the tools of

process control such as process

mapping, correllating design inputs to

process steps, proper work instruction




mistake-proofing controls. Can lead


events.


and instruct others in the tools of process

control such as process mapping,






mistake-proofing controls. Can

lead/teach others to lead team-based

process control related events.

Material Control 17

Has some familiarity of the NCM standard

work relative to MC&O 5.3.6.1/QA-6088

and use of QN/eQN systems for

processing NCM.

Has working knowledge of the NCM

standard work relative to MC&O

5.3.6.1/QA-6088 and use of QN/eQN

systems for processing NCM.

Teaches standard work/curriculum

around the execution of MC&O



Develops standard work/curriculum



systems for processing NCM. Acts as a

resource for questions/interpretation of

requirements.

Acceptance Sampling 18

Basic familiarity of the requirements of

ASQR-20.1.

Supports the application and has

good working knowledge of ASQR-

20.1. Knows where to get help on

interpretaion issues.

Guides teams on the execution of ASQR-

20.1. Can act as a resource for

questions regarding ASQR-20.1

interpretation.

Develops standard work around the

execution of ASQR-20.1. Develops

training curriculum and instructs others in

the use of ASQR-20.1 and basic

sampling principles.

PW Supplier Quality Skills & Proficiency Guidance Sheet for Associates and Managers

Product and

Process Control

Product and

Process Design

15



Skills Matrix – Part 1 Skills Assessment LAST NAME 1 QUESTIONS????

FIRST NAME2 SQA: Contact Pete Teti at 7-4771

CLOCK NUMBER (numbers only) 3 INTERNAL QUALITY: Contact Rob Latouri at 5-2567

FUNCTIONAL AREA (select from list)4 GROUP QUALITY: Contact Peter Papadopoulos at 7-1117

SUPERVISOR LAST NAME

SUPERVISOR FIRST NAME

SUPERVISOR CLOCK NUMBER

CQE BODY OF KNOWLEDGE (BOK)

CATEGORY

SKILL NUMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

SKILL

Str

ate

gic

Pla

nnin

g

Eth

ics

Leaders

hip

Facili

tatio

n

Com

munic

atio

n

Custo

mer

Rela

tions

Supplie

r M

anagem

ent

Qualit

y P

rocedure

s a

nd S

pecifi

catio

ns

Qualit

y S

tandard

s (

AS

9100, A

S9102, A

SQ

R-0

1, etc

.)

Qualit

y A

udits

& A

ssessm

ents

CO

PQ

Managem

ent of K

ey P

roduct C

hara

cte

ristic

s (

KP

Cs)

New

Pro

gra

m Intr

oductio

n (

NP

I)

Technic

al D

raw

ings a

nd S

pecifi

catio

ns

Desig

n V

erific

atio

n (

UP

PA

P, F

AI and E

SA

)

Pro

cess C

ontr

ol T

ools

Mate

rial R

evie

w

Accepta

nce S

am

plin

g

Gage S

uita

bili

ty

Metr

olo

gy &

Calib

ratio

n

Measure

ment S

yste

m A

naly

sis

Qualit

y C

ontr

ol T

ools

Contin

uous Im

pro

vem

ent T

echniq

ues

Corr

ectiv

e A

ctio

n

Pre

ventiv

e A

ctio

n

Data

Colle

ctio

n

Quantit

ativ

e C

oncepts

Sta

tistic

al D

istr

ibutio

ns

Sta

tistic

al D

ecis

ion M

akin

g

Rela

tionship

s b

etw

een V

ariable

s

SP

C (

i.e., u

se o

f C

ontr

ol C

hart

s)

Pro

cess C

apabili

ty

Desig

n o

f E

xperiem

ents

Type Your PL For Each Skill

USE PL GUIDANCE SHEET TO AID IN SCORING

RETURN SHEET TO YOUR SUPERVISOR


Qualification Code)

Minimal Ability

Can Do With Help

Can Do Unassisted


2015 PPV QUALITY SKILLS SELF ASSESSMENT WORKSHEET

Quality & Mgt.

Tools

(ACE)

Quantitative Methods and Tools

Overa

ll P

rofi

cie

ncy

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Overa

ll

Management and LeadershipThe Quality

System

Product and

Process Design

Product and

Process

Control

Testing &

Measurement

Alignment with ASQ CQE Body of Knowledge 16



Proficiency Guidance Sheet – Part 1 Skills Assessment

Alignment with ASQ CQE Body of Knowledge

Category(Based on the ASQ CQE

Body of Know ledge)

Skill(Based on the ASQ CQE Body of Know ledge)

Skill Item

Number

PL1

Understand

PL2

Apply with Supervision

PL3

Apply without Supervision

PL4

Teach & Develop SW

Classification of Quality Characteristics 12

Understands the requirements of

PWA79345, UTCQR-09.1 and ASQR-

09.2

Manages the compliance of KCs;

support assessing KPC compliance

at a supplier

Provides input to engineering and

operations on the application of KPCs;

knows specifically what to look for in a

supplier assessment. Lead KPC

compliance assessments.

Develops standard work on the

application and management of KCs (i.e.,

develop curriculum, teach how to

conduct a KPC assessment, teach PC

201, RRCA 201).

Design Inputs and Review 13

Understands the structure of the IPD

process; what the different design

reviews are and timing.

Participates in the IPD process;

provide input to DFMEAs/DRAs as

part of IPDTeam

Takes the lead role from Supplier Quality

as member of an IPD team; draws data

from SQ members and provides input to

the IPD DRA process.


of the IPD process; serves as SQ expert

relative to sourcing concerns.

Technical Drawings and Specifications 14

Understands basic drawing interpretation

and some familiarity with PWA 360.

Has a working knowledge of PW 360,

knows who to go to for help, some

familiarity with GD&T.

Has a strong knowledge of PW 360, how

it applies across commodities, can act as

a resource for less experienced

individuals and has strong working

knowledge of GD&T (e.g., interpreting

MMC/LMC, etc.).


and instruct others in drawing PW 360

drawing interpretation, GD&T, help make

interpretations for suppliers & customers.

Design Verification 15

Understands the relationship between

UPPAP, ESA, FAI and other quality

verification requirements

Supports the execution of quality

verification activities

Guides teams on the execution of qualtiy

verification activities and provides

approval


of quality verification activities and

approvals.

Tools 16

Has some familiarity of the process

control tools such as process mapping,






mistake-proofing controls. Should

participate in team-based process control

related events to gain experience.

Has working knowledge of the

process control tools such as

process mapping, correllating design

inputs to process steps, proper work

instruction development &

assessment, PFMEA creation &

assessment, Control Plan creation &

assessment and selection of mistake-

proofing controls. Can participate in


events.

Can instruct others in the tools of

process control such as process

mapping, correllating design inputs to

process steps, proper work instruction




mistake-proofing controls. Can lead


events.


and instruct others in the tools of process

control such as process mapping,






mistake-proofing controls. Can

lead/teach others to lead team-based

process control related events.

Material Control 17

Has some familiarity of the NCM standard

work relative to MC&O 5.3.6.1/QA-6088

and use of QN/eQN systems for

processing NCM.

Has working knowledge of the NCM

standard work relative to MC&O



Teaches standard work/curriculum




Develops standard work/curriculum



systems for processing NCM. Acts as a

resource for questions/interpretation of

requirements.

Acceptance Sampling 18

Basic familiarity of the requirements of

ASQR-20.1.

Supports the application and has

good working knowledge of ASQR-

20.1. Knows where to get help on

interpretaion issues.

Guides teams on the execution of ASQR-

20.1. Can act as a resource for

questions regarding ASQR-20.1

interpretation.

Develops standard work around the

execution of ASQR-20.1. Develops

training curriculum and instructs others in

the use of ASQR-20.1 and basic

sampling principles.

PW Supplier Quality Skills & Proficiency Guidance Sheet for Associates and Managers

Product and

Process Control

Product and

Process Design

17

CERTIFIED QUALITY ENGINEER PREP COURSE

WHO For PW & UTAS Quality & Supplier Quality

Professionals

WHAT Preparation course to become an ASQ

CQE; course linked to skills matrix

Advanced learning in APQP, Quality Management Systems,

Reliability, Acceptance Sampling, SPC, Problem Solving, DOE,

Statistical Analysis and so much more!

WHEN Currently running for PW & UTAS every

Tuesday morning; again for Spring 2016

WHERE UTAS-WL, Academy for Engineering

Excellence

WHY ASQ certification enhances one’s career!

HOW See Pete Teti, 7-4770, for all information

HOW MUCH Approx. $500 for materials and exam fee

ENROLLMENT 77 total students; 23 from PW (let’s get more!!)

0

10

20

30

40

50

60

Pratt UTAS

23

54

77 global participants registered

Quality certification drives quality performance!! This document does not contain any export regulated technical data.


CQE Typical Program Agenda

Hartford Section (103) ASQ, Spring 2014 CQE course; Teti, Luko, Phalin

66 hours

SESSION DATE DAY WHERE HOURS TOPIC TIME INSTRUCTOR CQT 1 7/21/2015 Tuesday UTAS - WL 1 CQE Overview & Expectations Meeting 1:00 PM - 2:00 PM Pete/Steve/Mark X

2 8/18/2015 Tuesday UTAS - WL 3 SECTION IV: Product & Process Design 9:00 AM - 12:00 PM Pete Teti X

3 8/25/2015 Tuesday UTAS - WL 3 SECTION IV: Product & Process Design (Reliability) 9:00 AM - 12:00 PM Pete Teti

4 9/1/2015 Tuesday UTAS - WL 3 SECTION V: Product & Process Control 9:00 AM - 12:00 PM Mark Phalin X

5 9/8/2015 Tuesday UTAS - WL 3 SECTION V: Product & Process Control (Acceptance Sampling) 9:00 AM - 12:00 PM Pete Teti X

6 9/15/2015 Tuesday UTAS - WL 3 SECTION VI: Testing & Measurement Tools 9:00 AM - 12:00 PM Mark Phalin X

7 9/22/2015 Tuesday UTAS - WL 3 SECTION VII: Continuous Improvement Tools 9:00 AM - 12:00 PM Mark Phalin X

8 9/29/2015 Tuesday UTAS - WL 3 SECTION VII: Continuous Improvement Tools 9:00 AM - 12:00 PM Mark Phalin X

9 10/6/2015 Tuesday UTAS - WL 4 SECTION VIII: Quantitative Methods 8:00 AM - 12:00 PM Steve Luko X

10 10/13/2015 Tuesday UTAS - WL 4 SECTION VIII: Quantitative Methods 8:00 AM - 12:00 PM Pete Teti X

11 10/20/2015 Tuesday UTAS - WL 4 SECTION IX: Statistical Tools (SPC) 8:00 AM - 12:00 PM Steve Luko

12 10/27/2015 Tuesday UTAS - WL 4 SECTION IX: Statistical Tools (SPC) 8:00 AM - 12:00 PM Pete Teti

13 11/3/2015 Tuesday UTAS - WL 4 SECTION X: Statististical Applications 8:00 AM - 12:00 PM Steve Luko

14 11/10/2015 Tuesday UTAS - WL 4 SECTION X: Statististical Applications 8:00 AM - 12:00 PM Pete Teti

15 11/17/2015 Tuesday UTAS - WL 4 SECTION X: Statististical Applications 8:00 AM - 12:00 PM Steve Luko

16 11/24/2015 Tuesday UTAS - WL 4 SECTION XI: Risk Management 8:00 AM - 12:00 PM Pete Teti

17 12/1/2015 Tuesday UTAS - WL 4 Simulated Mock Exam, All Sections 8:00 AM - 12:00 PM Pete/Steve

18 12/1/2015 Tuesday UTAS - WL 4 Review of Simulated Mock Exam 12:00 PM - 4:00 PM Pete/Steve

TOTAL HOURS 62

Note 1: CQT modules are noted above.

Note 2: Course to be held at the UTAS Academy for Engineering Excellence, Building 1, Windsor Locks, CT

DIRECTIONS TO THE ACADEMY FOR ENGINEERING EXCELLENCE

From Pratt & Whitney: Take 91 North to Exit 40. Take the Hamilton Road exit. Take right at end of ramp. Come to fifth stop sign and park in the horseshoe.

Go inside the Customer Lobby and obtain a Visitor's Pass and place on mirror of your car. Proceed through double doors in lobby

and go down stairwell to tunnell. Continue just past Stairwell 11 to the Academy for Engineering Excellence training room on RHS.

Otherwise you may participate remotely using the instructor provided call-in/web number.

CERTIFIED QUALITY ENGINEER SCHEDULE - JOINT PW/UTAS 2015 SESSION


UPPAP is a protocol used to establish confidence in component suppliers and their production

processes, by proving that:

"....all UTC Aerospace business unit’s requirements are met by the supplier and that the

process under review has demonstrated, during an actual production run, to have the potential

to consistently produce parts meeting these requirements."

UPPAP – ASQR-09.2 A Definition (Reference AIAG PPAP Manual)

20

QE/SQEs must be skilled in

PPAP package evaluation

and assuring core elements

are properly linked

ASQR-09.2 requires Producers to demonstrate this linkage

• Receives input from PFMEA, MSA

• Focuses on how specific process steps will be controlled.

• Required of all suppliers

• Feeds work instruction creation

Process

Control Plan

• Focuses on sequence of steps used to create product

• Required for all suppliers

• Should include sequence of steps, KCs

Process

Flow Map

• Focuses on product design and/or specifications

• Required for suppliers with design authority

• Identifies inputs to PFMEA

DRA

(DFMEA)

• Receives input from DRA

• Built from part Process Flow Map


• Identifies KCs for MSA, Process Control Plan, Initial Process Studies

PFMEA

• Utilizes KCs from PFMEA


• Mitigation plan activities should be included in Process Control Plan

Measurement

System Anal.

• Utilizes KCs from PFMEA


• Mitigation plan activities should be included in Process Control Plan

Initial Process

Studies


ASQR-09.2 UPPAP ELEMENTS

Design Risk Assessment (DRA)

Process Flow

PFMEA

Process Control Plan

Process Readiness Study (PRS)

Initial Process Studies (IPS)

Measurement System Analysis (MSA)

Dimensional Reports (FAI + 4)

UPPAP Core Elements

5555

6666

7777

8888

9999

10101010

12121212

444415151515

Released Production Drawings

Released SPD/QAD/RCC

Prod. PO & Demand Fulfillment

Product Definition

11

22

33

EFP / ESA

Functional Testing

UPPAP Special Elements

11111111

13131313

UPPAP Review and Sign-off

UPPAP Formal Approval

1919

Special Processes & NDT

Material Certification Documents

Dimensional Raw Material Approval

Part Marking Approval

Packaging Approval

Required Approvals

16161616

14141414

1818

1717

Continuous UPPAP Approval State

Process Change Management

21

QE/SQEs must be skilled in PPAP package evaluation and assuring

traditional elements are properly completed 21


HELPFUL TOOLS ENABLE SKILL DEVELOPMENT

Process Certification Interactive Tool

To help individuals work

through the 6 Steps of

Process Certification, a

ProCert Interactive

tool has been developed

that provides detailed

definitions and templates

for the user. It is

available to internal UTC

folks and PW suppliers

via the PW Supplier

portal.

22

QE Tools/ProCert_Interactive_Tool_Eng REV 2.pptx


HELPFUL TOOLS ENABLE SKILL DEVELOPMENT

RRCA Interactive Tool

The RRCA Interactive

Tool linked below was

created to guide teams

and individuals through

the RRCA process. It is

available to internal UTC

folks and PW suppliers

via the PW Supplier

portal.

23

QE Tools/RRCA_Interactive_Tool.pptx



Skills & Proficiency Summary Quality discipline is ever evolving and having a larger impact to a company’s

success

Quality doesn’t have to be a stop over; it can be a career

Plenty of aspects to the Quality discipline

Join ASQ, go to the monthly meetings, start building a quality network

Start with the core skills:

UPPAP, RRCA, ProCert, Gage Suitability, MSA, GD&T, Drawing

Interpretation, Quality Audits, Quality Standards

THEN GET CERTIFIED!! CQE, CQA, CQI, CQT, CSSGB, CSSBB, etc.

24