Quality assurance is defined as :Quality assurance is defined as :

“ All those planned and systematic

actions necessary to provide adequate

confidence that a pro duct or service will

satisfy the given requ irement for quality.”

“ All those planned and systematic

actions necessary to provide adequate

confidence that a pro duct or service will

satisfy the given requ irement for quality.”

19B.G. Dale, 94 2 ed. P.

333

1 11 9

94 2 ed. P.333• This means good management• This means good management

ndnd

A quality system is defined as :A quality system is defined as :

“ The organizational stru cture, responsibilities,

procedures, processes an d resources for

implementing quality management.”

“ The organizational stru cture, responsibilities,

procedures, processes an d resources for

implementing quality management.”

B. S. 4778, p. 334B. S. 4778, p. 334

StructureStructure

• QT 1: Department• QT 1: Department• QT 2: Faculty• QT 2: Faculty

• QT 3: Academic Affairs• QT 3: Academic Affairs• QT 4: University• QT 4: University

ProcessProcess

• Give support and encouragement• Give support and encouragement• Provide with the “how” of things• Provide with the “how” of things

• Try to understand the technology together• Try to understand the technology together

• Create an awareness• Create an awareness

ConceptConcept

AuQS 2000AuQS 2000

• Outcomes• Outcomes• Outputs• Outputs

• Processes• Processes• Inputs• Inputs

• Contexts• Contexts

Quality CycleQuality Cycle

• Action• Action• Check• Check• Do• Do• Plan• Plan

Key Performance Indicators (KPIs)Key Performance Indicators (KPIs)•Model 1: For 10

Undergraduate Schools…9 KPIs

•Model 1: For 10 Undergraduate

Schools…9 KPIs• Model 2: For Graduate School…5 KPIs• Model 2: For Graduate School…5 KPIs

• Model 3: For Supporting Units…4 KPIs

• Model 3: For Supporting Units…4 KPIs

SARSAR

• University SAR• University SAR• Faculty SAR

• Faculty SAR

• Department SAR• Department SAR• Individual SAR• Individual SAR

StrategiesStrategies

• Concentrate on the KPIs that are critical to quality.• Concentrate on the KPIs that are critical to quality.

• Consultation• Consultation

- time- pace- methodology

- time- pace- methodology

• Self management of each team• Self management of each team• Top management involvement• Top management involvement

Strategies (cont’d)Strategies (cont’d)

• Integrate different aspects of university life into one.

• Integrate different aspects of university life into one.

• Create quality network• Create quality network• Reduce the burden of paper work• Reduce the burden of paper work

- internet- Notice Board- Regular IQA

- internet- Notice Board- Regular IQA

• Provide information • Provide information

Two Approaches to

Quality Improvement

Two Approaches to

Quality Improvement1. Top-down approach1. Top-down approach

2. Bottom-up approach

2. Bottom-up approach

Future PlanFuture Plan

4. Establish and ensure a process of IQM (internal quality monitoring).4. Establish and ensure a process of IQM (internal quality monitoring).

- The question to ask is: What are students’ learning and what will they be able to do when they graduate from the university?

- The question to ask is: What are students’ learning and what will they be able to do when they graduate from the university?

3. Shift emphasis to the outcomes3. Shift emphasis to the outcomes2. For IQA, emphasize on particular KPIs2. For IQA, emphasize on particular KPIs

1. Set a new pace for IQA, to avoid QA fatigue1. Set a new pace for IQA, to avoid QA fatigue

ObservationObservation

• The “Quality Report” would be the sum total of quality documentation produced by the institution on an annual basis.

• The “Quality Report” would be the sum total of quality documentation produced by the institution on an annual basis.

• The quality audit and assessment exercises must be able to influence institutional practices.

• The quality audit and assessment exercises must be able to influence institutional practices.

AccountabilityImprovement / EnhancementAccountabilityImprovement / Enhancement

• Two main purposes of QA:• Two main purposes of QA:

• The best quality assurance process in the world do not guarantee good outcomes.• The best quality assurance process in the world do not guarantee good outcomes.

Shifts in QA PracticeShifts in QA Practice

• Discipline peer review• Discipline peer review• Focusing• Focusing• Simplifying• Simplifying

Chances to success is to take all the steps necessary

Will you stare up the steps or step up the stairs ?