Policies Document
Policies
Quality Assurance Framework
Document Outline
Title Policies
Update by Adam Davis
Internal quality assurance (IQA) Nina Smith
File Copy G:\TRAINING\0044 BAU - QUALITY
ASSURANCE
Distribution Head of Training and Human Factors
Quality Manager
Lead IQA (Quality Assurance
Framework)
IQAs
CAA - Registered Training Providers
Department for Transport (DFT)
2019 edition version Control
Review date
Version 7.2 – Date 19/08/2019
01/05/2020
2019, CAA Copyright
Published by the Civil Aviation Authority 2019
Civil Aviation Authority,
Aviation House,
Gatwick Airport South,
West Sussex,
RH6 0YR
This document is the property of the CAA and if found should be returned to:
CAA AvSec
5th Floor
11 Westferry Circus
London E14 4HD
Frequently Asked Questions
Document Owner – Adam Davis
Version 7.2 August 2019
[email protected]
1 CAA Quality Assurance Framework Policies v7.2, August 2019
mailto:[email protected]
Contents
Aviation Security Acronyms and Terminology ............................................................ 5
1. Appeals Policy ........................................................................................................ 6
1.1 Scope ................................................................................................................ 6
1.2 Our commitment ............................................................................................... 6
1.3 Our procedures ................................................................................................. 6
1.4 Supporting documentation ................................................................................ 7
1.5 The appeal process .......................................................................................... 7
1.5.1 Stage 1 .......................................................................................................... 7
1.5.2 Stage 2 .......................................................................................................... 7
1.5.3 Stage 3 .......................................................................................................... 7
1.5.4 Appeals made directly to the DfT ................................................................... 8
2. Quality Assurance Policy ........................................................................................ 9
2.1 Scope and context ............................................................................................ 9
2.2 Our commitment ............................................................................................... 9
2.3 QA visit planning ............................................................................................... 9
2.4 Recognition of previous performance ............................................................. 10
2.5 Recognition of previous performance ............................................................. 10
2.6 Making assurance decisions ........................................................................... 10
2.7 Providing feedback ......................................................................................... 11
2.8 Methods of Quality Assurance ........................................................................ 11
2.9 Security ........................................................................................................... 12
2.10 Provision of resources .................................................................................. 12
2.11 Quality Assurance Working Group (QAWG) ................................................. 12
2.12 Amending the Quality Assurance Framework ............................................... 13
2.13 Health and safety policy ................................................................................ 13
2.14 Training provider responsibilities .................................................................. 13
2.15 Use of CAA branding under the Quality Assurance Framework ................... 14
3. Complaints and Whistleblowing Policy ................................................................. 16
3.1 Scope ............................................................................................................. 16
3.2 Our commitment ............................................................................................. 16
3.3 Our procedures ............................................................................................... 16
3.4 Supporting documentation .............................................................................. 17
V7.2, August 2019 CAA Quality Assurance Framework Policies 2
3.5 The complaint process .................................................................................... 17
3.5.1 Stage 1 ........................................................................................................ 17
3.5.2 Stage 2 ........................................................................................................ 17
3.5.3 Complaints/disclosures made directly to the DfT ......................................... 18
3.6 Whistleblowing ................................................................................................ 18
4. Data Protection Policy .......................................................................................... 19
4.1 Scope ............................................................................................................. 19
4.2 Our commitment ............................................................................................. 19
4.3 Our procedures ............................................................................................... 19
4.4 Training providers responsibilities ................................................................... 20
4.5 Summary table of data protection procedures ................................................ 21
4.6 Withdrawal of consent or request for information............................................ 22
4.7 Enquiries or complaints relating to GDPR: ..................................................... 22
5. Equality Policy ...................................................................................................... 23
5.1 Scope ............................................................................................................. 23
5.2 Our commitment ............................................................................................. 23
5.3 Our procedures ............................................................................................... 23
6. Malpractice and Maladministration Policy ............................................................ 26
6.1 Scope ............................................................................................................. 26
6.2 Our commitment ............................................................................................. 26
6.3 Our procedures ............................................................................................... 26
6.4 Malpractice procedures ................................................................................... 26
6.4.1 Stage 1 ........................................................................................................ 26
6.4.2 Stage 2 ........................................................................................................ 27
6.5 Examples of malpractice by training providers ............................................... 27
6.6 Examples of malpractice by CAA colleagues and EQAs ................................ 27
7. Communicating with the CAA ............................................................................... 29
7.1 Scope ............................................................................................................. 29
7.2 Our commitment ............................................................................................. 29
7.3 Our procedures ............................................................................................... 29
8. Safeguarding ........................................................................................................ 30
8.1 Scope ............................................................................................................. 30
8.2 Our commitment ............................................................................................. 30
3 CAA Quality Assurance Framework Policies v7.2, August 2019
8.3 Our procedures ............................................................................................... 30
8.4 Malpractice procedures .................................................................................. 30
9. Statutory Charges ................................................................................................ 31
9.1 Scope ............................................................................................................. 31
9.2 Our commitment ......................................................................................
