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Rheem.com
PROGRAM GUIDEFOR DEALERS
Rheem.comProtection Plus Program Guide for Dealers 2
Table of ContentsWhat is Protection Plus® • Dealer Benefits of the Program
Dealer EnrollmentPricing • Pricing to the Dealer
• Pricing to the Consumer
• How Repair Codes Effect Dealer Reimbursement — Repair Code Chart — Repair Code Examples
Coverage • Coverage Specifications — Coverage Start Date — Timeframe to Obtain Coverage — Covered Repairs — Companion Repairs — Multiple Repairs
• Coverage Options — 2014 Protection Plus Coverage Options
• Coverage Exclusions
• Maximum Limit of Liability
Claim Filing, Track & ReimbursementOption to Renew Expiring Protection Plus PlansDealer FAQ’sConsumer FAQ’s - How to Respond?
Protection Plus Program Terms & Conditions • Service Contract
• What is Covered?
• Wait Period
• Annual Maintenance
• Technical Inspection
• To Obtain Service
• Availability of Service
• Accessibility of Product
• Termination for Other Cause
• Important Note
• Time for Service
• Place of Service
• Unable to Repair
• Renewability
• Limitations of Coverage
• Cancellation
• Claims Limitations
• Buyout
• Transferability
• State Variations
• Novation
• Right to Recover from Others
• Coverage and Term
• Entire Contract
• Limitation of Liability
Reference Forms • Contractor Enrollment Form (including Terms & Conditions)
• Residential Application Order Form
• Commercial Application Order Form
• Residential Claim Form
• Commercial Claim Form
• Consumer Contract Cancellation Form
Rheem.comProtection Plus Program Guide for Dealers 3
What is Protection Plus®
Protection Plus is an extended service plan that financially prepares HVAC customers for unexpected and unbudgeted repairs after the manufacturer’s limited warranty expires. Offering Protection Plus to customers is a great way to gain repeated business, increase profits and develop lasting client relationships.
Dealer Benefits of the Program • Customer Retention – Because Protection Plus requires annual maintenance on covered equipment, the Dealer has the opportunity to build ongoing relationships with customers. Consumers will rely more heavily on the installing contractor for quality customer service and future HVAC needs.
• Customer Satisfaction – Consumers no longer have to worry about costly repairs and will view their installing Dealers as a solutions provider. When service calls are required, Dealers should provide extra value by vacuuming any mess, wearing booties or changing smoke or carbon monoxide detector batteries. With these added benefits, customer satisfaction and loyalty increase, building equity for a solid foundation in any Dealer’s business.
• Increased Revenue – By offering Protection Plus, Dealers will gain a new source of recurring revenue. With the option of selecting the level of reimbursement based off customized choices for a variety of repair solutions, Dealers are able to control the level of reimbursement that best fits their business.
Rheem Protection Plus is managed by Service Net, a leading provider of extended service plan administration and services. Service Net is a wholly owned subsidiary of AIG, the underwriter of the program. The Service Net and AIG partnership allows you to provide customers with a full-service, world-class solution for their long term HVAC needs.
Key Features of Service Net/AIG: • Service Net is a wholly-owned subsidiary of American International Group, Inc. (AIG)
• Service Net/Chartis, a subsidiary of AIG, is being rebranded to the Warranty Division of American International Group, Inc. (AIG), in order to better align with their parent company
• U.S.-Based Customer Care Center
• Over 26 years of experience
• Presently servicing over 75 million active contracts
• Other clients include: Apple, Amazon, Best Buy, The Home Depot, Toshiba, Sharp & LG
• Other HVAC OEM clients include: Nordyne, Lennox, Trane Commercial & Goodman Commercial
• Partnership with Rheem began January 2010
Letter of Confidentialityfrom Service Net,
part of AIG
Thank you for your decision to take advantage of
the Rheem Protection Plus Program administered
by Service Net.
In connection with our joint efforts, you will provide
us with information including names, addresses and
phone numbers of your customers. We understand
that this information is confidential and is important
to your current and future business.
Therefore, Service Net hereby agrees that any
information received from your company will be
deemed confidential and will not be disclosed to
any person, firm, corporation or entity without
your company’s prior written consent, except
that the information can be used by Service Net’s
employees and/or other persons retained by Service
Net to process claims and accounting functions.
We look forward to a mutual and prosperous
business relationship, with Service Net working on
your behalf.
®
Rheem.comProtection Plus Program Guide for Dealers 4
Dealer Eligibility & EnrollmentDealer Enrollment Protection Plus® is purchased by the Dealer directly from Service Net/AIG via the Protection Plus Portal through MyRheem.com, fax, email or standard mail. Distributors offer support for the program by assisting with enrollment, administrative questions, and coverage verification. The Dealer enrollment process is simple & fast requiring only submission of a completed Enrollment form, W-9 and liability insurance certificate.
PricingPricing to the Dealer The Dealer’s cost for the extended service agreement is based on the level of reimbursement chosen for a particular consumer that is purchasing a Protection Plus Service Agreement. There are 3 levels of reimbursement. Plan 1 is the least expensive while still providing a reasonable reimbursement rate. Plan 2 provides a higher level of reimbursement. Plan 3 has the highest cost, but has the largest level of reimbursement. Dealer pricing is also affected by the type of equipment and application. Residential equipment and applications are defined as equipment less than or equal to 5 tons that is installed within a single family dwelling, home, apartment or condominium where business is not conducted. Commercial equipment and applications, which tend to have higher plan pricing, is equipment greater than 5 tons that is installed in any type of business. Factories, industrial plants, schools and churches are common settings considered as commercial applications.
Pricing to the Consumer Dealers are able to determine the retail purchase price of Protection Plus to the consumer while balancing the goals of customer retention and profitability on the sale.
Consumer Deductibles $85-Deductible Option
Protection Plus Extended Service Agreements (Labor Only, Labor Plus) for residential products feature an $85 deductible per claim option, paid by the consumer at the time of service. The Dealer will be reimbursed by Service Net/AIG for the cost of the repair less the $85 deductible paid by the homeowner. Deductibles are common with standard insurance related products, such as car insurance, homeowners insurance and medical coverage, which all normally require a deductible. The goal for Protection Plus is to utilize this tool to mirror the insurance industry and have the ability to offer a more competitively priced extended service agreement plan option. It is important
Plan 1 Plan 2 Plan 3
Repair Code Type of Repair Repair Rate
AReplacement of electrical or mechanical components, such as all circuit boards, all relays, water relief valve,
thermocouple, thermostat, condenser fan blade, fan limit switch, door switch, control transformer.
Service CallPart Allowance
$30.00$25.00
$80.00$50.00
$90.00$75.00
REPAIR CODES
Replacement of electrical or mechanical components, such as blower motor, blower wheel, condenser fan motor,
condenser fan motor and blade, heater package and heat strips, gas valve, fuel pump, burner ignition transformer, oil burner motor.
$68.00 $90.00 $124.00
$105.00 $140.00 $193.00
Replacement of electrical or mechanical components, such as shaft and bearings, gas burners, blower motor assembly,
variable speed blower motor, variable speed module.C $135.00 $180.00 $248.00
Minor repairs to sealed system, such as TXV, factory joint leaks. (Repair code includes leak search, refrigerant recovery time,
refrigerant replacement and dryer).D $210.00 $280.00 $385.00
Major repairs to sealed system, such as heat exchanger, compressor, reversing valve, condenser/evaporator/hydronic
coil replacement, accumulator or muffler. (Repair code includes leak search, refrigerant recovery time, refrigerant replacement,
and dryer).
E $330.00 $440.00 $605.00
B
EXAMPLESPlan 1
Repair Code BFailure
Gas ValueService Call
Gas Valve Repl.Part Allowance
Parts cost**
In Warranty Out-of-Warranty
Total
$30.00$105.00$25.00$0.00
$160.00
$30.00$105.00$25.00$45.00$205.00
Plan 2Repair Code B
FailureGas ValueService Call
Gas Valve Repl.Part Allowance
Parts cost**
In Warranty Out-of-Warranty
Total
$80.00$140.00$50.00$0.00
$270.00
$80.00$140.00$50.00$45.00$315.00
Plan 3Repair Code B
FailureGas ValueService Call
Gas Valve Repl.Part Allowance
Parts cost**
In Warranty Out-of-Warranty
Total
$90.00$193.00$75.00$0.00
$358.00
$90.00$193.00$75.00$45.00$403.00
IMPORTANT: Any Refrigerant allowance is built into the Repair Code.
to note that residential parts only coverage and all commercial coverages do not have the $85 deductible feature.
Non-Deductible Option
These plans have a higher ESA purchase cost to the Dealer; however, the consumer does not have to pay any deductible at the time of a claim, making this plan option appealing when thinking of future claims.
How Repair Codes Affect Dealer Reimbursement Reimbursement amounts are dependent on the original Protection Plus
Service Agreement that was purchased. Reimbursement amounts for labor are also affected by the “Repair Code” chosen for the claim filed. Repair Code Options are A, B, C, D or E, with Repair Code A representing less time consuming repairs, and Repair Code E representing those major repairs that will require a higher level of labor reimbursement. Please review the differentiation among the repair codes in the below chart.
Enro
ll
Start Selling Plans S
ubmit C
laim
Receive Reimburse
men
t
Rheem.comProtection Plus Program Guide for Dealers 5
Coverage Options There are three types of Protection Plus Coverage Options: “Labor Only”, “Labor Plus”, and “Parts Only”.
Labor Only Plans cover costs for the labor required to repair equipment less the deductible of $85 per claim (if deductible plan is sold). These plans can be offered for 2, 5 or 10 year terms with the 2 and 5 year plans offering renewal options.
Labor Plus Plans cover costs for the labor required to repair equipment less the deductible of $85 per claim (if deductible plan is sold) for a term of 10 years. In addition, a process allowance is included to provide the contractor a mark-up on the existing parts coverage from the manufacturer.
Parts Only Plans cover the cost of parts required to repair equipment for a term of 10 years, beginning the first day of the 6th year of the equipment’s life.
Labor Only and Labor Plus Plans begin 31 days after the installation or after the date of purchase, whichever date occurs last.
All three coverage options require equipment owners to have annual maintenance by a servicing Dealer or authorized service technician. Proof of proper annual maintenance may be required at time of claim. Please see Terms and Conditions for complete details.
Protection Plus Coverage Options
Labor Only 31st Day after installation •
Labor Plus Labor Costs Covered*
Parts Only
RESIDENTIAL EQUIPMENT & APPLICATIONS
CoverageOptions
Description of Consumer’s
Coverage
COMMERCIAL EQUIPMENT & APPLICATIONS
Description of Dealer’s
Reimbursement
Coverage Start Date
Available Direct to
Dealer
Deductible($85)
• • • •
31st Day after installation
Labor Costs Covered*
*Less $85 deductible per claim based off of plan sold.
Labor Only
Parts Only
YES
NO
NO• •
• • •
Coverage Term Options Renewal Option
Available after2 or 5 Yr Term?
2 Yr 5 Yr 10 Yr
Service Call + Select RateReimbursement – Deductible
Parts Covered Parts Cost in Year 6-10 1st Day of 6th Year
Service Call + Select RateReimbursement + Parts
Allowance (Part Mark-up) – Deductible
CoverageOptions
Description of Customer’s
Coverage
Labor Costs Covered
Parts Covered
Description of Dealer’s
Reimbursement
Coverage Term OptionsCoverage
Start Date
Available Direct to
Dealer
Deductible($85)
2 Yr 5 Yr 10 Yr
Service Call + Select RateReimbursement – Deductible
Parts Cost in Year 6-10
366th Day after installation
366th Day after installation
•
•
•
•
NO
NO
Renewal OptionAvailable after2 or 5 Yr Term?
CoverageCoverage SpecificationsCoverage Start DateProtection Plus® coverage starts 31 days after the extended service agreement is sold as long as the completed Application Order Form is submitted and received by Service Net/AIG within fifteen (15) days from the date of sale to the consumer. If Service Net/AIG is not in receipt of the Application Order Form within this time, then the coverage start date is 31 days after Service Net/AIG receives the Application Order Form in-house. A delay in payment may also affect coverage. If the coverage is purchased within the first 12 months from installation, labor coverage will begin 31 days after installation or after the date of purchase, whichever date occurs last. If coverage is purchased after 12 months of age, there is a 90 day wait period from the date of purchase before coverage takes effect.
Timeframe to Obtain CoverageEquipment must be less than 60 months old from date of installation to qualify for Protection Plus coverage. No technical inspections are required for coverage. Furthermore, all equipment has a specific make, model and serial number which were designated at time of manufacture. The information can be found on each piece of equipment. It is the dealer’s responsibility to verify the exact information for each piece of equipment to be covered. If it is determined at time of claim or at any time during the term of the agreement that the make, model and serial number(s) do not match the information contained in the application or actual agreement, coverage may be declined.
Repair CoverageCovered Repairs include mechanical and electrical failures that occur inside the “unit cabinet” of covered equipment during normal operation. Some examples of covered repairs include contactors, capacitors, motors, gas valves and coils. Refer to the Program Terms & Conditions for further details.
Companion Repairs Companion Repairs are claims that are submitted as multiple repairs when in fact they should be considered one repair. These are referred to as companion repairs as they are in fact part of the same failure. For companion repairs, coverage will pay ONE labor charge and ONE part allowance, but will still PAY for multiple parts on residential and commercial equipment.
Multiple Repairs To alleviate any confusion regarding multiple repairs for claims reimbursement, please note that multiple repair codes allow for the highest cost repair to be applied first, then the second repair is at 75% and any additional repairs on the same ticket are 50% of the applicable repair code.
Rheem.comProtection Plus Program Guide for Dealers 6
Coverage Exclusions Repairs required as a result of installation error are excluded from coverage. Typical exclusions include repairs resulting from lack of proper maintenance, acts of nature, war, terrorism, earthquakes, flood, lightning, hurricanes, and other forces of nature. Registers, batteries, grills, key valves, duct work, plumbing, venting, belts, dampers, field wiring, line sets, or nuisance calls such as resetting breakers, or thermostat adjustments also fall under the exclusion section. Claims not filed within 60 days of the date of failure will not be accepted for consideration under this agreement. Pre-existing conditions, including those as found during annual maintenance prior to purchasing the Agreement, are also excluded. Contaminations such as Green Slime, Dirty Sock Syndrome, etc., are excluded under this agreement. Consequential damage otherwise caused by rust, brownouts, or blackouts, or inferior building equipment such as Chinese Dry Wall are also excluded under this agreement. For agreements purchased before Jan 1, 2013, one leak per component is covered for the term of the contract and up to the initial charge of the unit. For agreements purchased after Jan 1, 2013, multiple leaks per component will be covered.
Refer to the Terms & Conditions in the back of the Program Guide for further details.
Maximum Limit of Liability The maximum limit of liability owed under this agreement will be the lesser of the current market value of the covered product or the installed retail price paid by the consumer.
Claim Filing, Tracking & ReimbursementClaims can be filed under Protection Plus® coverage via fax, email or standard mail by submitting a Claim Form, or they can be filed by accessing the Protection Plus Portal for faster service. A signed Service Ticket must be included with the Claim Form or the claim payment may be delayed.
Using the Protection Plus Portal, via MyRheem.com, Dealers can file claims on behalf on their consumers within minutes. They can simply log on to MyRheem.com and look for Dealer Support. From there, select Marketing Programs & Support and then Protection Plus from the menu. Once Dealers are within the Protection Plus Portal, they can enter a new claim, finish entering a partially started claim, track claim status and view their overall claim history.
IMPORTANT: Depending on the coverage option, reimbursement level and repair code chosen, the Dealer will receive payment for the applicable labor, service call and parts allowance. The payment, known as the reimbursement, will be less the $85 consumer deductible paid to the Dealer at the time of service. Reimbursement payment for valid claims will be sent directly to the Dealer within 30 days once all required information is received.
Option to Renew Expiring Protection Plus Plans Protection Plus Plan Renewals are an opportunity to extend the benefits of an ESA beyond the initial coverage period. Dealer benefits from Renewals are:
• Protected, satisfied customer base
• Guaranteed future service revenue
• Brand protection for Dealer/Rheem
• Lock out competition/whole home warranty companies
• Referrals and add-on sales opportunity
• Helps drive sales for maintenance agreements
• Increases the value of overall proposal to consumer
• Differentiate from competition
Expiring Protection Plus Agreements within residential applications can be renewed, giving Dealers the opportunity to continue to protect their customer base. Original 2 Year Labor Only Agreements can be renewed for 1, 3, 5 or 10 years. Original 5 Year Labor Only Agreements can be renewed for 1, 3 or 5 years. Depending on the existing Protection Plus Agreement in place, coverage can be extended out for a total of 12 years of extended protection. This enables the consumer to have continued peace of mind that they will not experience sudden out of pocket expenses for repairs.
Service Net/AIG will provide to the Dealer a list of those consumers that have Protection Plus Plans expiring. The renewal program will be solicited by Service Net/AIG on behalf of the Dealer. Service Net/AIG must have written authorization from contractor before any renewals are attempted. Dealers have the right to refuse to offer renewal options. The Dealer will remain the servicing Dealer and will maintain the required yearly maintenance contract.
Rheem.comProtection Plus Program Guide for Dealers 7
Dealer FAQ’sWhere do Dealers send claims? Claims can be submitted four ways:
• Online: Protection Plus® Dealer Portal (via MyRheem.com)
• Fax: 866-244-0156
• Email: [email protected]
• Mail: Protection Plus Attn: Claims Processing 650 Missouri Avenue Jeffersonville, IN 47130
What should be included in a claim submission? To submit a claim via fax or mail, Dealer must include the following:
• Copy of the service ticket with consumer information, signature, serial number of the equipment and detail on what was wrong and what was done to repair the equipment
• If a part over $100 was purchased, a copy of the distributor’s invoice is required
• Completed claim form
• Most recent annual Maintenance Report signed by the consumer
How quickly will a Dealer receive payment after a claim is filed?If all of the required information is included with initial claim submission, claim should be processed within 30 days.
How do Dealers receive Customer Service Support? • Phone: 877-276-4294
• Email: [email protected]
• Mail: Protection Plus Attn: Customer Service PO Box 928 Jeffersonville, IN 47130 • Fax: 877-276-4294
What does Protection Plus cover? Protection Plus covers mechanical and electrical failures that occur inside the “unit cabinet.” Please see the program’s Terms and Conditions for more detail.
How quickly after purchase does the warranty take effect? If coverage is purchased within the first 12 months from installation, labor coverage will begin 31 days after installation or after the date of purchase, whichever date occurs last. If coverage is purchased after 12 months of age, there is a 90 day wait period from date of purchase before coverage takes effect. Parts coverage, if selected, begins the first day of the sixth year and is designed for seamless coverage beyond the standard Manufacturer’s warranty.
Can Protection Plus service agreements be transferred to future homeowners? Yes. Protection Plus agreements may be transferred to subsequent homeowners if the maintenance has been performed as required. Requests must be submitted along with a $25 transfer fee.
Is maintenance required for the equipment on all new Protection Plus agreements?Yes, all products covered by Protection Plus require annual maintenance performed by a servicing Dealer or authorized service technician. The homeowner can perform filter changes and/or cleaning of filters. The homeowner or their servicing Dealer may be required to submit proof of annual maintenance, including invoices for materials and/or labor charges associated with the maintenance service. Lack of annual maintenance or failure to provide proof of proper annual maintenance may result in denial of payment for claims under this agreement and/or cancellation of the agreement. The homeowner will be responsible for payment of denied claims due to the lack of annual maintenance.
Rheem.comProtection Plus Program Guide for Dealers 8
Consumer FAQ’s - How to RespondWhat is covered? Depending on which coverage type is chosen, either parts and/or labor will be covered for mechanical and electrical failures contained within the equipment, including compressor and heat exchanger. Regular maintenance must be performed to maintain coverage.
What is not covered? Any repair due to damage of equipment; components of the HVAC system contained outside of the covered equipment; required maintenance; or any overtime charges for a covered mechanical repair. See terms and conditions for full details.
Are there any coverage limits?The maximum limit of liability owed under this agreement will be the lesser of the current market value of the covered product or the installed retail price paid by the consumer.
How does the $85 deductible plan option work?An $85 deductible applies to each service event where repairs are deemed necessary. An individual service event may include a single part failure or multiple failures. The deductible is to be paid by the homeowner to the Dealer at the time of service.
Can the consumer transfer this agreement if home is sold? Yes, for a minimal charge of $25.
Who is eligible to apply? Consumers are eligible to apply as long as they have purchased and had installed the HVAC equipment from a Rheem Protection Plus® Dealer within 60 months.
When will coverage begin?If the coverage is purchased within the first 12 months from installation, labor cover will begin 31 days after installation or after the date of purchase, whichever date occurs last. If coverage is purchased after 12 months of age, there is a 90 day wait period, from the date of purchase, before coverage takes effect. Parts coverage begins the first day of the 6th year after the standard manufacturing warranty ends.
What if the consumer is not satisfied?The consumer may cancel this agreement for any reason during the first 30 days after it is issued to obtain a full refund of the purchase price. After the first 30 days, the consumer may cancel this agreement and receive a prorated refund based on the time remaining on the plan, less the value of any services or claims that have been provided or paid. An administration fee will also apply.
Rheem.comProtection Plus Program Guide for Dealers 9
Protection Plus® Program Terms & ConditionsSERVICE CONTRACT This document sets forth the entire Contract between the Service Contract Administrator, hereinafter referred to as We, Us and Our, and the Purchaser, as You and Your. No representation, promise or condition herein shall modify these terms. Service Net Warranty, LLC (“Service Net”) is contractually obligated to You to provide service under this Contract where in accordance with and as allowed by state law. If this Contract is purchased in Floridaor Oklahoma, Service Net Solutions of Florida, LLC is contractually obligated to You to provide service under this Contract.
1. WHAT IS COVERED? Depending on the coverage You purchased, We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operationalor mechanical breakdowns of the Product specified in this Contract, provided such service is necessitated by Product failure during normal usage. The Product specified and covered includes only equipment as originally configured and installed at time of purchase and charged for in this Contract. Coverage also applies to the parts and accessories that are necessary to the covered Product’s functionality, but does not apply to accessories used in conjunction with or to enhance the performance of the covered Product. This Contract is inclusive of the manufacturer and dealer warranty, as reported to Us by Your dealer, and does not replace the reported warranties. Please refer to Your original purchase receipt for specific details on the reported warranties. Important Note: Some manufacturer’s offer longer parts warranties as registration incentives. Contact the manufacturer of Your product for information.
2. ELIGIBILITY. If You purchased Your Contract greater than twelve (12) months from Your Product’s original install date, this section applies to you. Contract purchase must be within sixty (60) months of original Product installation date. To be eligible for coverage, the Product must be in good working order at time of Contract purchase. If it is determined that a claim results from a pre-existing condition, the payment of claim may be denied. Information regarding the original install date of the product must be correct. Inaccurate information regarding install date may result in the product being ineligible for coverage. We reserve the right to inspect Your Product at any time to determine eligibility for coverage.
alteration of serial number, or because You have committed fraud upon us, at our discretion we may terminate this Contract without liability. If We exercise this right, You will receive a pro rata refund ofone-hundred (100%) of the purchase price of Your Contract based on the time remaining on Your plan less the value of any services or claims that have been provided or paid.
9. IMPORTANT NOTE. Repairs recommended by the repairing facility not necessitated by mechanical breakdown are not covered unless specifically authorized by Us. We reserve the right to inspect the Product prior to coverage determination or during the coverage period. Model number, serial number and original date of purchase of all Products to be covered must be provided to execute application for service. If You request a service call for a non-covered repair or “no failure found” diagnosis is determined for the same problem on a second trip, You may be responsible for all costs associated with the repair/call. In the event You are unable to meet the servicer, You must call to cancel the appointment one (1) business day prior to the agreed upon time of service or You may be responsible for paying the second trip charge for the subsequent rescheduled repair. If the Product is found to be performing to the manufacturer’s specifications, service will not be authorized and You will be responsible for costs incurred.
10. TIME FOR SERVICE. Service will be performed during the hours of 8:00 a.m. to 5:00 p.m. local time Monday through Friday, excluding holidays or during the hours of operation of the participating servicing dealer. Any additional costs above the authorized rates (premium or overtime charges) or after hours service will be at Your expense with exception of health related or severe weather related emergencies.
11. PLACE OF SERVICE. Onsite service will be provided at the address listed on the front side of Your Contract. Service will be performed by the Dealer named on the front side of this Contract, or by an authorized servicer.
12. UNABLE TO REPAIR. If We determine that We are unable to repair Your Productdue to the unavailability of functional parts, service or technical information, or if the cost to repair will exceed the Claims Limitation as described herein, the total liability owed to You under this Contract will be the lesser of (I) the current market value of a Product of comparable specifications; or, (II) the retail price paid for Your Product minus sales tax and claims paid, in lieu of service repairs or replacement of a Product of comparable specifications.
In all cases where parts or technical information are onextended backorder for a minimum of sixty (60) calendar days, We will determine if a replacement orreimbursement will be made. All contractual obligations are fulfilled, in lieu of repairs, upon Product replacement, reimbursement or Contract term expiration and the covered Product becomes the property of Service Net and We may, at Our discretion, require the Product to be returned to Us (or Our designee) at Our expense.
13. DEDUCTIBLE. A per claim deductible may apply to your contract. If a deductible applies, the amount is stated on the front side of Your Contract.
14. RENEWABILITY. This Contract is renewable at Our sole discretion.
15. LIMITATIONS OF COVERAGE – This Contract Does Not Cover: a. Any Product located outside the continental United States, Alaska, and Hawaii.b. Service required as a result of any alteration of the equipment, or repairs made by anyone other than an authorized service provider. This would include any unauthorized alterations made by You to the Product.c. Damage or other equipment failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war or acts of Nature.d. Service necessary because of improper storage, improper ventilation, or any utilization of the equipment that is inconsistent with either the design of the equipment, the specifications set by the manufacturer or Air Conditioning and Refrigeration Institute, or the way the manufacturer intended the equipment to be used. Any installation that prevents normal service.e. Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.f. Cosmetic defects, damage, or failures of non-operational components that do not inhibit the proper operation and performance of the covered items.g. Consumable items defined as any part that is considered consumable by the manufacturer or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not.
3. WAIT PERIOD. COVERAGE BEGINS THIRTY (30) DAYS FROM CONTRACT PURCHASE OR UPON EXPIRATION OF THE DEALER’S LABOR WARRANTY, WHICHEVER IS LATER, UNLESS THE CONTRACT IS SOLD GREATER THAN TWELVE (12) MONTHS FORM THE PRODUCT’S INSTALLATION DATE. IF THE CONTRACT IS SOLD GREATER THAN TWELVE (12) MONTHS FROM THE INSTALLATION DATE, THERE IS A NINETY (90) DAY WAIT PERIOD. CLAIMS OR LOSSES THAT OCCUR PRIOR TO OR DURING THE WAIT PERIOD ARE NOT COVERED BY YOUR CONTRACT.
4. ANNUAL MAINTENANCE. All Products covered by this Contract require annualmaintenance performed by an authorized service technician and as specified by the manufacturer. You may be required to submit proof of annual maintenance in the event of a claim. Lack of annual maintenance or failure to provide proof of annual maintenance may result in denial of payment for claims under Your Contract. You will be responsiblefor payment of denied claims due to the lack of annual maintenance or failure to provide proof of annual maintenance.
5. TO OBTAIN SERVICE. If service is required, contact the number shown on the front side of this Contract and explain the problem. Prior to any repair being made, the dealermay be required to follow authorization procedures. In these cases, any claim for repairs without authorization will not be covered except as provided under emergency repairs.
6. AVAILABILITY OF SERVICE. Neither Us nor the dealer shall be liable for anydamages whatsoever arising out of delays, either before or after a day or time of service is agreed upon.
7. ACCESSIBILITY OF PRODUCT. If onsite service is required, You agree to make theProduct reasonably accessible to the repair person. If the Product is not accessible, the repair person will have the option of declining to provide service or assessing You an additional charge, which will not be covered by Us, for making the Product accessible, commensurate with the difficulty in working on the Product. All service fees incurred by Us will be appliedto the maximum liability of this Contract.
8. TERMINATION FOR OTHER CAUSE. Any attempts by YOU to repair or alter the Product, or if We cannot provide service due to removal or
Rheem.comProtection Plus Program Guide for Dealers 10
Protection Plus® Program Terms & Conditionsh. Registers, batteries, grills, key valves, duct work, plumbing, venting, belts, dampers or nuisance calls such as resetting breakers, low or dead thermostat batteries and adjustments made to programming.i. Repairs to Product, including parts, labor, or Product replacement covered by the reported manufacturer warranty, reported dealer warranty, manufacturer’s recall, or similar manufacturer’s incentive or repair program (regardless of whether or not the manufacturer or dealer is doing business as an ongoing enterprise).j. Consequential damages as a result of malfunctioning of or damage to an operating part of the covered equipment, or damages as a result of any repairs or replacements under this Contract.k. Loss of use, loss of business, loss of profits, down-time and charges for time and effort.l. Damages caused by delays in rendering service or loss of use during the period that the Product is at the authorized service center or otherwise awaiting parts are not covered. Rentals and “loaner” equipment are not covered.m. Damage or failure caused by animals or insects.n. Operational or mechanical failure which is not reported prior to expiration of this Contract or within 60 days of Product failure.o. Equipment sold without a manufacturer’s warranty, sold “as is” or refurbished Products.p. Normal, periodic or preventative maintenance and/or checkups, including but not limited to customer education, adjustments, cleanings, and convergence. Regular maintenance, maintenance parts such as filters, lubricants, oil nozzles or any Product that has been altered or misused or requires replacement due to normal wear, accidents or lack of proper maintenance. Refrigerant as a top-off or stand alone repair.q. Pre-existing conditions (incurred prior to the effective date of coverage), known to You or discovered during annual maintenance.r. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.s. Damage resulting from user facilitated minor adjustments and settings outlined in the Product’s owner’s manual, inaccessible products or parts, negligence, misuse or abuse whether willful or not.t. Failure and replacement caused by contamination of the sealed system such as Green Slime, Dirty Sock Syndrome, etc. Consequential or damage(s) otherwise caused by rust, brownouts, or blackouts. Premature failure due to the use of inferior building material such as Chinese Dry Wall, corrosive conditions caused by location or moisture.
Leaks in the equipment on the unit(s) at the evaporator, Schrader cores, condenser and/or metering device or other connections resulting from loose valves and/or loose valve caps, interconnecting fittings and/or field piping (line sets/tubing). Miscellaneous items such as nitrogen that are used to detect or diagnosis failures.u. Transit or delivery damage, damage caused by packing, unpacking, assembly, installation, or removal.v. You are responsible for all charges as a result of a “no Failure Found” call, which includes, but is not limited to, problems that do not require parts, intermittent issues, blown fuses or circuit breakers that are external of the equipment.w. Repairs to alter the equipment to meet changes in federal, state or local codes and regulations, or repairs which require additional parts and labor to bring the equipment into working condition as a result of such Government Regulations.x. Products over sixty (60) months of age at the date of Contract purchase.y. Manual or digital thermostats and control units unless specifically listed on the face of this Contract.z. Any cost recoverable under any other warranty, guarantee, or under an insurance policy (in such case, this Contract will cover any applicable deductible).aa. Damage or failure caused by bodily fluids, including by not limited to urine and vomit.bb. Product that has been leased or rented to You.cc. Products used in a commercial environment, which is defined as non-residential, multiuser, communal, or industrial use.
16. CANCELLATION. You may cancel this Contract for any reason during the first thirty (30) days after it is issued and obtain a full refund of the purchase price less any services or claims provided or paid. After the first thirty (30) days, You will receive the lesser of a pro rata refund based on the term remaining on Your Contract OR ten percent (10%) of the price of this Contract. In either case, the refund will be reduced by the value of any services or claims provided or paid plus any applicable administrative fees.
17. CLAIMS LIMITATIONS. The maximum liability owed to You under this Contractwill be the lesser of (I) the current market value of a Product of comparable specifications; or, (II) the retail price paid for Your Product minus sales tax and claims paid, in lieu of service repairs or replacement of a Product of comparable specifications. When determining the current market value of a Product of comparable specifications a fair analysis is completed using current manufacturers’ and distributors’ pricing on comparable products. In the event We (I) replace the Product with a Product of comparable specifications; (II) reimburse You for the current market value of a Product
of comparable specifications; or (III) reimburse You for the retail amount of the Product, minus claims, minus sales tax, We shall have satisfied all obligations owed under this Contract and the covered Product becomes the property of Service Net and We may, at Our discretion, require the product to be returnedto Us (or Our designee) at Our expense.
18. BUYOUT. We may elect, at Our option, to buyout the Contract during the coverage term for the lesser of (I) current market value of a Product with comparable specifications, (II) purchase price of Your Product minus sales tax and claims paid, or at Your request(III) cost of repair in lieu of repair. You have up to forty five (45) days from the date of authorization to complete your product buyout transaction. We will have satisfied all obligations owed under this Contract if any one of the buyout options is accepted by You.
19. TRANSFERABILITY. This Contract may be transferred to subsequent owners if the maintenance has been performed as required by the manufacturer. You may transfer this request by sending a) written notice, b) proof of equipment/home acquisition or original owner signature, and c) a twenty-five dollar ($25) transfer administrative fee to: Service Net, P.O Box 1411, Jeffersonville, IN 47131-1411. Important Note: This contract does not cover changes or reductions in coverage of the manufacturer or dealer warranty due to transfers of ownership.
20. STATE VARIATIONS. Certain states have specific conditions; conditions listed on the front of this form may apply to You.
21. RIGHT TO RECOVER FROM OTHERS. If We make any payment, We are entitled to recover what We paid from other parties. By accepting settlement of a claim, You transfer to Us Your right to recovery against any other party.
22. COVERAGE AND TERM. This is not an insurance policy. As the Administrator, We will assist You in understanding Your warranty and coverage benefits from the day You purchase Your Contract. Upon inspection and diagnosis, if it is determined that the failure is covered by this Contract, You or the service facility must submit an invoice, work order, and/or customer reimbursement for any replacement parts and/or labor for which chargesare being made. The invoice MUST show model and serial number(s), the “Contract Number” located on the front side of this form, and the service provider’s cost and/or charges. The work order/invoice MUST secure a customer signature as acknowledgement of service
and be submitted to Us within sixty (60) days of the date of repair or replacement at Service Net Warranty LLC, 650 Missouri Ave., Jeffersonville, IN 47130 for processing and payment. These documents and/or parts must be made available to Us, upon request,no more than sixty (60) days from the date the claim was received in Our office or on site inspection was made. The Contract is secured by a contractual liability or reimbursement insurance policy provided by Illinois National Insurance Company in all states with theexception of AR, CA, FL, MS, NC, NY, OK, VA, which are covered by New Hampshire Insurance Company Inc., both located at 180 Maiden Lane, 25th Floor, New York, NY 10038. Telephone 1-800-250-3819. If, within sixty (60) days after proof of loss has been filed, We have not paid a covered claim, provided You with a refund, You are otherwise dissatisfied, or We are no longer a going concern, You may make a claim directly to the insurance company. Please enclose a copy of Your Contract when sending correspondenceto the insurer.
23. ENTIRE CONTRACT. This is the entire Contract and no other written or oral modifications are valid.
24. LIMITATION OF LIABILITY. THE DEALER/RETAILER, SERVICE NET, THEIR AGENTS, CONTRACTORS OR LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIALDAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.
If You have any questions, require customer service, or wish to report a claim, please contact:
Service Net Warranty, LLC, 650 Missouri Ave., Jeffersonville, IN 47130.
13-HVAC-US-101 8/26/14
Rheem.comProtection Plus Program Guide for Dealers 11
Reference Forms
CONT
RACT
OR (D
EALE
R) E
NROL
LMEN
T TE
RMS
AND
COND
ITIO
NS
AUTH
ORIZ
ATIO
N TO
SEL
L SE
RVIC
E NE
T EX
TEND
ED S
ERVI
CE A
GREE
MENT
S
The p
artie
s agr
ee th
at, up
on th
e exe
cutio
n (wh
ich in
clude
s De
aler’s
elec
tronic
acce
ptanc
e) of
the D
ealer
Enr
ollme
nt
Form
(“En
rollm
ent A
gree
ment”
) betw
een S
ervic
e Net
War
ranty
, LLC
(“Se
rvice
Net”
)par
t of A
IG an
d the
exec
uting
de
aler (
“Dea
ler”),
Dea
ler sh
all be
autho
rized
to of
fer th
e
Servi
ce N
et Ex
tende
d Ser
vice A
gree
ment
(“Ser
vice
Ag
reem
ent”)
for s
ale to
its cu
stome
rs su
bject
to th
efol
lowing
term
s and
cond
itions
:
LIMI
TED
AUTH
ORIT
Y Se
rvice
Net
autho
rizes
Dea
ler to
sell t
o its
custo
mers
appli
cable
Ser
vice A
gree
ments
on he
ating
, ven
tilatio
n, air
co
nditio
ning a
nd re
friger
ation
equip
ment
pursu
ant to
the
expr
ess t
erms
of th
is En
rollm
ent A
gree
ment
and t
he
appli
cable
sales
/servi
ce gu
idelin
es. A
ny ac
t take
n by t
he
Deale
r and
/or its
agen
ts tha
t is ou
tside
the s
cope
of th
is En
rollm
ent A
gree
ment
and t
he sa
les gu
idelin
es sh
all no
t be
autho
rized
, and
shall
be de
emed
a br
each
of th
is En
rollm
ent A
gree
ment.
Dea
ler sh
all be
liable
to S
ervic
e Net
for al
l dam
ages
, cos
ts an
d fee
s aris
ing ou
t of D
ealer
’s ac
ts ou
tside
the s
cope
of its
autho
rity.
WAR
RANT
IES
AND
REPR
ESEN
TATI
ONS
Deale
r her
eby r
epre
sents
and w
arra
nts to
Ser
vice N
et as
fol
lows:
Up
on ea
ch po
tentia
l sale
by D
ealer
of a
Servi
ce
Agre
emen
t, Dea
ler sh
all pr
omptl
y pay
Ser
vice N
et in
full a
ll amo
unts
due S
ervic
e Net
on su
ch sa
le. S
ervic
e Ag
reem
ent s
hall n
ot be
valid
unles
s and
until
Deale
r pa
ys S
ervic
e Net
in ful
l all a
moun
ts du
e Ser
vice N
et.
Deale
r sha
ll info
rm ea
ch ho
lder o
f a S
ervic
e Ag
reem
ent th
at the
Ser
vice A
gree
ment
shall
not b
e va
lid un
less a
nd un
til De
aler p
ays S
ervic
e Net
in ful
l all
amou
nts du
e to S
ervic
e Net;
Deale
r sha
ll pro
mptly
, but
in no
even
t later
than
six (
6)
month
s fro
m da
te of
purch
ase o
f Ser
vice A
gree
ment,
no
tify S
ervic
e Net
in wr
iting o
f eac
h sale
of a
Servi
ce
Agre
emen
t by D
ealer
inclu
ding d
elive
ry to
Servi
ce N
et
all in
forma
tion a
s is n
eces
sary
for S
ervic
e Net
to re
gister
each
Ser
vice A
gree
ment
sold
by D
ealer
and t
o ac
cura
tely i
denti
fy the
cove
red p
rodu
ct an
d hold
er of
su
ch S
ervic
e Agr
eeme
nt;
Ea
ch an
d eve
ry cla
im su
bmitte
d by D
ealer
to S
ervic
e Ne
t sha
ll be t
rue,
genu
ine an
d auth
entic
, sha
ll re
pres
ent s
ervic
es ac
tually
perfo
rmed
by D
ealer
on th
e eq
uipme
nt co
vere
d und
er th
e app
licab
le Se
rvice
Ag
reem
ent a
nd pa
rts ac
tually
used
for t
he be
nefit
of
the ho
lder o
f the S
ervic
e Agr
eeme
nt as
set fo
rth in
the
claim
, and
shall
be co
vere
d und
er th
e Ser
vice
Agre
emen
t. Clai
ms m
ade f
or pa
rts an
d lab
or w
hich
were
not a
resu
lt of a
n equ
ipmen
t failu
re w
ill no
t be
reim
burse
d by S
ervic
e Net;
Any a
pplic
ation
for a
Ser
vice A
gree
ment
subm
itted t
o Se
rvice
Net
after
six (
6) m
onths
from
the d
ate of
pu
rchas
e sha
ll be v
oid. S
ervic
e Net
shall
have
no
oblig
ation
to th
e Dea
ler or
appli
cant
there
unde
r and
De
aler s
hall b
e res
pons
ible f
or an
y and
all c
laims
re
lated
to su
ch ap
plica
tion a
nd sh
all in
demn
ify S
ervic
e Ne
t for a
ny da
mage
s rela
ted to
such
claim
s.
If D
ealer
did n
ot re
port
the re
lated
Ser
vice A
gree
ment
to Se
rvice
Net
and/o
r rem
it the
appr
opria
te su
m for
su
ch S
ervic
e Agr
eeme
nt pu
rsuan
t to th
e ter
ms of
this
Enro
llmen
t Agr
eeme
nt, S
ervic
e Net
may,
in its
sole
discre
tion,
acce
pt su
ch S
ervic
e Agr
eeme
nts; p
rovid
ed
that D
ealer
shall
not b
e reim
burse
d any
such
claim
s re
porte
d prio
r to D
ealer
’s su
bmiss
ion of
the f
ull am
ount
due f
or su
ch S
ervic
e Agr
eeme
nt an
d rem
ain re
quire
d to
subm
it full
amou
nt du
e to S
ervic
e Net.
Afte
r Dea
ler
has m
ade p
ayme
nt for
the f
ull am
ount
due a
nd an
y su
ch cl
aims,
Servi
ce N
et ma
y the
n acc
ept
resp
onsib
ility t
o inv
estig
ate, p
roce
ss, a
djust
and
arra
nge f
or th
e pay
ment
of an
y fur
ther v
alid c
laims
cove
red b
y the
Ser
vice A
gree
ment
after
nine
ty (9
0)
days
;
Deale
r sha
ll coll
ect a
ny ap
plica
ble sa
les ta
x inc
urre
d on
the s
ale of
Ser
vice A
gree
ments
and r
emit s
uch
taxes
to th
e app
ropr
iate t
ax au
thorit
y; an
d
In tho
se st
ates c
onsid
ered
“Dea
ler O
bligo
r” (C
A, C
O,
MA, M
E, N
C, N
J, OR
, PA,
TX
and V
A), th
e Dea
ler
shall
be co
nside
red t
he ob
ligor
unde
r the
Ser
vice
Agre
emen
t, but
shall
be na
med a
s an a
dditio
nal
insur
ed un
der S
ervic
e Net’
s app
licab
le co
ntrac
tual
liabil
ity in
sura
nce
polic
y.
Deale
r agr
ees t
hat it
shall
not in
itiate
any r
epair
(s) fo
r the
Se
rvice
Agr
eeme
nt ho
lder w
ithou
t che
cking
the d
ate an
d ter
ms of
the r
espe
ctive
Ser
vice A
gree
ment.
Dur
ing th
e re
spec
tive S
ervic
e Agr
eeme
nt pe
riod,
Deale
r sha
ll give
Se
rvice
Net
any f
actor
y war
ranty
or w
arra
nties
on al
l new
pr
oduc
ts an
d new
parts
. Ser
vice N
et re
serve
s the
right
to re
quire
Dea
ler to
prea
uthor
ize al
l repa
irs.
CL
AIMS
De
aler s
hall h
ave t
he rig
ht to
refus
e any
servi
ce w
ork o
r se
rvice
calls
. Dea
ler sh
all be
oblig
ated t
o pro
vide t
he
servi
ce re
quire
d with
one (
1) pe
rson p
er jo
b hou
r at th
e ra
tes pe
rmitte
d in t
he ap
plica
ble S
ervic
e Agr
eeme
nt, w
ith
no ov
ertim
e, ho
liday
pay,
or ot
her c
harg
es w
ithou
t the p
rior
writte
n con
sent
of Se
rvice
Net.
Dea
ler sh
all w
arra
nt its
se
rvice
(labo
r and
parts
) for
nine
ty (9
0) da
ys on
all re
pairs
or
repla
ceme
nts m
ade w
ithin
the te
rm of
the S
ervic
e Ag
reem
ent a
nd sh
all re
medy
failu
res w
ith ni
nety
(90)
days
W
ITHO
UT ad
dition
al ch
arge
to S
ervic
e Net.
Ser
vice N
et sh
all pa
y vali
d clai
ms w
ithin
thirty
(30)
days
from
rece
ipt of
all
nece
ssar
y clai
ms do
cume
ntatio
n by i
ts cla
ims
depa
rtmen
t. Al
l clai
m pa
perw
ork m
ust b
e file
d by
Dea
ler w
ith S
ervic
e Ne
t with
in six
ty (6
0) da
ys fr
om da
te of
failur
e. P
aper
work
includ
es cl
aim fo
rm, s
igned
and c
omple
ted fie
ld se
rvice
tic
ket, a
nd co
st ba
ck-u
p at m
inimu
m. C
laims
not s
ubmi
tted
withi
n sixt
y (60
) day
s will
beco
me th
e res
pons
ibility
of th
e De
aler.
OWNE
RSHI
P OF
INTE
LLEC
TUAL
PRO
PERT
Y Se
rvice
Net
is the
sole
owne
r or a
n auth
orize
d lice
nsee
of
any a
nd al
l cop
yrigh
ts, se
rvice
mar
ks, tr
adem
arks
, trad
e na
mes,
trade
dres
s, pa
tents
and a
ll othe
r intel
lectua
l pr
oper
ty (co
llecti
vely
refer
red t
o as t
he “I
ntelle
ctual
Prop
erty”
) use
d by S
ervic
e Net
in its
busin
ess,
includ
ing,
but n
ot lim
ited t
o, the
“Ser
vice N
et” t
rade
mark
and a
ll as
socia
ted tr
adem
arks
and s
ervic
e mar
ks. A
ll Inte
llectu
al Pr
oper
ty is,
and s
hall r
emain
, the s
ole an
d exc
lusive
pr
oper
ty of
Servi
ce N
et an
d its
licen
sors,
and n
othing
in th
is En
rollm
ent A
gree
ment
shall
gran
t or c
onve
y to D
ealer
any
rights
to, o
r lice
nses
in, th
e Inte
llectu
al Pr
oper
ty ex
cept
as
expr
essly
prov
ided f
or he
rein.
US
E OF
SER
VICE
NET
NAM
E Th
irty (3
0) da
ys pr
ior to
imple
menti
ng an
y sale
s, ma
rketin
g or
custo
mer s
olicit
ation
prog
ram
(e.g.
, dire
ct ma
iling,
broc
hure
desc
ribing
servi
ces o
r Ser
vice A
gree
ment,
ad
vertis
emen
ts, et
c.) w
hich,
in an
y man
ner,
uses
or
other
wise
explo
its th
e “Se
rvice
Net”
name
or tr
adem
ark,
or
any o
ther I
ntelle
ctual
Prop
erty,
Dea
ler m
ust n
otify
Servi
ce
Net’s
mar
ketin
g divi
sion a
t [80
0-88
6-93
63] o
f said
prog
ram,
an
d mus
t obta
in Se
rvice
Net’
s writt
en ap
prov
al of
said
prog
ram
and u
se or
othe
r exp
loitat
ion of
the “
Servi
ce N
et”
name
, trad
emar
k or o
ther I
ntelle
ctual
Prop
erty.
Ser
vice N
et sh
all ha
ve th
e sole
and e
xclus
ive rig
ht to
rejec
t any
such
pr
ogra
m or
camp
aign f
or an
y rea
son w
hatso
ever
. In t
he
even
t Dea
ler fa
ils to
notify
Ser
vice N
et as
set fo
rth ab
ove,
or
fails
to ob
tain t
he re
quire
d app
rova
l of th
e pro
gram
, De
aler s
hall h
ave n
o righ
t to us
e or o
therw
ise ex
ploit t
he
“Ser
vice N
et” na
me or
trad
emar
k, or
any o
ther I
ntelle
ctual
Prop
erty,
in sa
id pr
ogra
m in
any m
anne
r wha
tsoev
er.
TERM
INAT
ION
Subje
ct to
the te
rms o
f this
para
grap
h, eit
her p
arty
may
termi
nate
this E
nroll
ment
Agre
emen
t at a
ny tim
e, wi
th or
wi
thout
caus
e, up
on th
irty (3
0) da
ys pr
ior w
ritten
notic
e to
the ot
her p
arty.
In th
e eve
nt Se
rvice
Net
disco
vers
evide
nce o
f a D
ealer
’s (o
r its a
gent’
s) ma
terial
frau
d, mi
srepr
esen
tation
or br
each
of th
is En
rollm
ent A
gree
ment,
Se
rvice
Net
shall
prom
ptly n
otify
Deale
r, in
writin
g, of
its
evide
nce a
nd fin
dings
. Upo
n suc
h an e
vent
and p
rior
writte
n noti
ce to
Dea
ler, S
ervic
e Net
may t
ake s
uch a
ction
as
it de
ems r
easo
nable
and n
eces
sary,
inclu
ding b
ut no
t lim
ited t
o (i) r
equir
ing th
e De
aler t
o imm
ediat
ely te
rmina
te an
y age
nt(s)
or em
ploye
e(s)
found
to ha
ve en
gage
d in
mater
ial fr
aud,
misre
pres
entat
ion or
brea
ch, (
ii) co
nduc
ting
an ac
coun
ting a
nd re
view
of De
aler’s
book
s and
reco
rds,
(iii) r
equir
ing D
ealer
to im
pleme
nt ce
rtain
inter
nal
proc
edur
es to
redu
ce th
e inc
idenc
e of s
uch f
raud
, mi
srepr
esen
tation
or br
each
, or (
iv) im
media
tely t
ermi
natin
g thi
s Enr
ollme
nt Ag
reem
ent; p
rovid
ed, h
owev
er, th
at im
media
te ter
mina
tion s
hall o
nly be
upon
a go
od fa
ith
findin
g tha
t Dea
ler ha
s eng
aged
in a
patte
rn an
d pra
ctice
of
fraud
, misr
epre
senta
tion a
nd br
each
, or h
as fa
iled t
o tak
e re
ason
able
and n
eces
sary
meas
ures
to pr
even
t suc
h fra
ud,
misre
pres
entat
ion or
brea
ch by
its ag
ent(s
) or e
mploy
ee(s)
aft
er be
ing pu
t on n
otice
of th
e sam
e. U
pon s
uch
termi
natio
n, De
aler s
hall h
ave n
o fur
ther r
ight to
sell,
marke
t or d
eal in
Ser
vice A
gree
ments
, or a
ny S
ervic
e Net
prod
uct, i
n any
man
ner o
r on b
ehalf
of an
y par
ty, an
d De
aler s
hall h
ave n
o fur
ther r
ight to
, dire
ctly o
r indir
ectly
, su
bmit a
ny cl
aim or
claim
s, re
gard
less o
f their
natur
e and
tim
ing, u
nder
or pu
rsuan
t to sa
id Se
rvice
Agr
eeme
nts.
CANC
ELLA
TION
In
the ev
ent o
f a ca
ncell
ation
of a
Servi
ce A
gree
ment,
Se
rvice
Net
shall
prom
ptly r
efund
Ser
vice N
et’s p
ro-ra
ta po
rtion o
f the m
onies
it re
ceive
d fro
m the
sale
of the
or
igina
l Ser
vice A
gree
ment.
Dea
ler sh
all pr
omptl
y retu
rn
the pr
o-ra
ta pu
rchas
e pric
e of th
e Ser
vice A
gree
ment
the
resp
ectiv
e hold
er of
the S
ervic
e Agr
eeme
nt in
acco
rdan
ce
with
the S
ervic
e Agr
eeme
nt. F
or de
tails
on ca
ncell
ation
of a
Servi
ce A
gree
ment,
plea
se re
fer to
the
Servi
ce N
et Te
rms
and C
ondit
ions.
ENFO
RCEM
ENT
Notw
ithsta
nding
anyth
ing el
se co
ntaine
d here
in, S
ervic
e Ne
t may
seek
a tem
pora
ry re
strain
ing or
der,
preli
mina
ry inj
uncti
on an
d/or a
perm
anen
t injun
ction
in or
der t
o pre
vent
the D
ealer
from
conti
nuing
to se
ll, off
ering
or m
arke
ting
Servi
ce A
gree
ments
or fr
om co
ntinu
ing to
repr
esen
t itse
lf as
an au
thoriz
ed de
aler,
agen
t or r
epre
senta
tive o
f Ser
vice
Net.
ATTO
RNEY
S FE
ES
In the
even
t of li
tigati
on be
twee
n the
partie
s for
any m
atter
ar
ising
out o
f, rela
ted to
or co
nnec
ted w
ith th
is En
rollm
ent
Agre
emen
t or t
he S
ervic
e Agr
eeme
nt(s),
or th
e bre
ach o
r no
n-pe
rform
ance
here
of, if
Servi
ce N
et is
the pr
evail
ing
party
in su
ch lit
igatio
n, Se
rvice
Net
shall
be en
titled
to
reco
ver a
gains
t Dea
ler re
ason
able
attor
neys
’ fees
, ex
pens
es an
d cou
rt co
sts at
all le
vels.
GOVE
RNIN
G LA
W
Indian
a law
, inclu
ding i
ts law
s gov
ernin
g the
confl
icts o
f law
s, sh
all go
vern
this
Enro
llmen
t Agr
eeme
nt an
d any
and
all di
spute
s aris
ing he
reun
der o
r rela
ted he
reto.
The
ex
pens
e of th
e disp
utes s
hall b
e bor
ne by
Dea
ler. A
ll dis
putes
shall
take
plac
e in
Jeffe
rsonv
ille, In
diana
. E
XCEP
T FO
R MO
DIFI
CATI
ON T
O TH
E SE
RVIC
E AG
REEM
ENT
AND
THE
SALE
S/SE
RVIC
E GU
IDEL
INES
, (W
HICH
SHA
LL B
ECOM
E EF
FECT
IVE
FOR
SUBS
EQUE
NT S
ALES
AND
SUB
SEQU
ENT
SERV
ICE
UPON
POS
TING
BY
SERV
ICE
NET)
, ANY
MO
DIFI
CATI
ONS
IN T
HE A
BOVE
TER
MS A
ND
COND
ITIO
NS S
HALL
NOT
BE
EFFE
CTIV
E OR
AC
CEPT
ED W
ITHO
UT A
PRI
OR W
RITT
EN C
ONSE
NT
SIGN
ED B
Y AN
OFF
ICER
OF
SERV
ICE
NET.
Rheem.com
Rheem Heating, Cooling & Water HeatingP.O. Box 17010, Fort Smith, AR 72917
Rheem manufactures residential & commercial heating, cooling and water heating products. “In keeping with its policy of continued progress and product improvement, Rheem reserves the right to make changes without notice.”Printed in the U.S.A. 9/14 DC Form No. M11-1770 Version 2 Program Guide
