PAETEC Value

Next Generation Network Solutions

“PAETEC rises above the communications service provider pack” - Forrester Research

COMMUNICATIONS

SECUITY

SECURITY BUSINESS CONTINUITY BUSINESS INTELLIGENCE MANAGED SERVICES FINANCING

Introductions

Company Highlights

Industry Focus

Account Management/Customer Service

Product Portfolio & Company Strengths

Network Topology/Initiatives-Open Discussion

Next Steps

Agenda

http://www.google.com/imgres?imgurl=http://www.atdcom.com/website/images/user/paetec-logo.jpg&imgrefurl=http://www.atdcom.com/website/index.php?option=com_content&view=article&id=83&Itemid=99&usg=__039Tc2JXbMkv9SHDbSQvTz2sQfo=&h=49&w=130&sz=14&hl=en&start=6&zoom=1&um=1&itbs=1&tbnid=02xpP6Y1MSUsQM:&tbnh=34&tbnw=91&prev=/images?q=paetec+logo&um=1&hl=en&sa=N&tbs=isch:1&ei=6lpxTbqJCILEtwe9-O2FDw

Cc Mission statement- To be the most customer and employee oriented company in the industry

American Business Ethics Award

http://www.google.com/imgres?imgurl=http://outrankcom.com/wp-content/uploads/2010/10/2011-BCTWFIT.jpg&imgrefurl=http://outrankcom.com/profitfuel-outrank-com-one-of-texas-monthlys-best-companies-to-work-for-in-texas-2011/&usg=__T58-Z9mVJJjrbq8sAPq7nGGLOuY=&h=409&w=440&sz=70&hl=en&start=1&zoom=1&um=1&itbs=1&tbnid=UXP-RYvwE7Q2cM:&tbnh=118&tbnw=127&prev=/images?q=best+company+to+work+for+in+texas+2011&um=1&hl=en&sa=G&tbs=isch:1&ei=Bl5xTaS0Gc-3tgfrkuyMDw

http://www.google.com/imgres?imgurl=http://www.familyheritagelife.com:8080/WYSIWYG/images/stevies2010.bmp&imgrefurl=http://www.familyheritagelife.com/StevieABAwinner2010.aspx&usg=__GgGuhmrosLxtq0L6rV4iCqUtcXQ=&h=583&w=500&sz=855&hl=en&start=16&zoom=1&um=1&itbs=1&tbnid=3fweOchO40bpzM:&tbnh=134&tbnw=115&prev=/images?q=stevie+customer+service&um=1&hl=en&sa=G&tbs=isch:1&ei=n15xTaOEMIXLtgen86WRDw

Company Overview

- Headquartered in Rochester, NY

- Founded 1998

- Evolution of an Industry Leader

- Key Mergers & Acquisitions

- NASDAQ: PAET

- 4,600+ Employees

- $2.2 Billion Revenues*

- Services 86 of Top 100 Metro Regions

- ISO 9002 Certified

- Largest CLEC in the US by Revenue


PAETEC’s Network

http://www.google.com/imgres?imgurl=http://www.paranet.com/blog/wp-content/uploads/2009/04/cisco-logo-250.jpg&imgrefurl=http://www.paranet.com/blog/&usg=__qgXdoOs99j1U4h-5uC_YcxEmIbI=&h=132&w=250&sz=8&hl=en&start=9&zoom=1&itbs=1&tbnid=WW20O33B6Ap5nM:&tbnh=59&tbnw=111&prev=/images?q=cisco+logo&hl=en&gbv=2&tbs=isch:1&ei=0j55Tf6kLKbh0gGWpLDPAw

http://www.google.com/imgres?imgurl=http://www.consumerqueen.com/consumerqueenwp/wp-content/uploads/2011/01/Walmart1.png&imgrefurl=http://www.consumerqueen.com/walmart-deals/new-walmart-coupon-policy&usg=__3xloB-VkCz2WNz9nv_0od7zHQyU=&h=787&w=2846&sz=70&hl=en&start=1&zoom=1&itbs=1&tbnid=38GNj6G-fd-PLM:&tbnh=41&tbnw=150&prev=/images?q=walmart&hl=en&sa=G&gbv=2&tbs=isch:1&ei=k-94TaK6Asi80QHqrcjeAw

http://www.google.com/imgres?imgurl=http://www.hr.uci.edu/fp/expo/chase-logo.jpg&imgrefurl=http://www.hr.uci.edu/fp/expo/&usg=__HmZaWer_mTJmETBmIYdvhBxwaHg=&h=108&w=202&sz=7&hl=en&start=9&zoom=1&itbs=1&tbnid=4PX0DhJ8wvHFdM:&tbnh=56&tbnw=105&prev=/images?q=jp+chase+logo&hl=en&sa=G&gbv=2&tbs=isch:1&ei=8O94TbvmHs680QHinqDvAw

http://www.google.com/imgres?imgurl=http://i.bnet.com/blogs/conocophillips_logo.jpg&imgrefurl=http://www.bnet.com/blog/sec-filings/conocophillips-loses-7-billion-on-lukoil-stake-in-2008/235&usg=__2hrqUyz2u-xEXkwpzSG5HmlA-7k=&h=205&w=818&sz=38&hl=en&start=3&zoom=1&itbs=1&tbnid=Pk5juQeMHVhGIM:&tbnh=36&tbnw=144&prev=/images?q=conocophillips&hl=en&gbv=2&tbs=isch:1&ei=1fB4TeCjEIKQ0QHaybXrAw

http://www.google.com/imgres?imgurl=http://www.ngoilgas.com/media/media-news/news-thumb/100330/GE_logo_copy.png&imgrefurl=http://www.ngoilgas.com/news/subsea-equipment/&usg=__JeLCrSjptwOOPN18Wfxk0nUTAx0=&h=268&w=400&sz=116&hl=en&start=7&zoom=1&itbs=1&tbnid=zrVDOy1Yid4oCM:&tbnh=83&tbnw=124&prev=/images?q=general+electric+logo&hl=en&gbv=2&tbs=isch:1&ei=xfF4TbCEIK2P0QGdpaXzAw

http://www.google.com/imgres?imgurl=http://www.randalpinkett.com/images/princetonU_logo.gif&imgrefurl=http://www.randalpinkett.com/speaking/speaking_2006.asp&usg=__BUjrK3SrnwqpzWgwRz24yAFjvNg=&h=82&w=286&sz=17&hl=en&start=6&zoom=1&itbs=1&tbnid=DYfQ6Ov-N9cARM:&tbnh=33&tbnw=115&prev=/images?q=princeton+university+logo&hl=en&sa=G&gbv=2&tbs=isch:1&ei=2PJ4TdGFEImP0QGKosX6Aw

http://www.google.com/imgres?imgurl=http://www.seeklogo.com/images/U/Unilever-logo-005BC1E6AE-seeklogo.com.gif&imgrefurl=http://www.seeklogo.com/tag.html?q=Unilever&usg=__AKtc6QiosRjprDQt6ToYjNYULH4=&h=200&w=200&sz=4&hl=en&start=11&zoom=1&itbs=1&tbnid=0bOuDhb58faZsM:&tbnh=104&tbnw=104&prev=/images?q=unilever+logo&hl=en&gbv=2&tbs=isch:1&ei=W_N4TbzXIcyO0QGl6_jnAw

http://www.google.com/imgres?imgurl=http://1.bp.blogspot.com/-gur9dle1V5s/TVQWWBRyJpI/AAAAAAAAlb0/DOb-7ZlyPbE/s1600/Pfizer_Logo.jpg&imgrefurl=http://symbolphotos.blogspot.com/2011/02/pfizer-logo-photos.html&usg=__DqdwLUsqAujawbFMf83If9nREdE=&h=292&w=460&sz=42&hl=en&start=1&zoom=1&itbs=1&tbnid=_B4J0sTm3TjtEM:&tbnh=81&tbnw=128&prev=/images?q=pfizer+logo&hl=en&gbv=2&tbs=isch:1&ei=j_N4TZeBHsSU0QGon_3WAw

http://www.google.com/imgres?imgurl=http://www.hotstocked.com/articles-img/small/kodak_logo.jpg&imgrefurl=http://www.hotstocked.com/article/1867/eastman-kodak-company-nyse-ek-up-on-return-to.html&usg=__Dh0OkpnX1FRJ8TblLdg3Si8c6oU=&h=240&w=574&sz=14&hl=en&start=25&zoom=1&itbs=1&tbnid=h0tM3mrcuw0bRM:&tbnh=56&tbnw=134&prev=/images?q=eastman+kodak+logo&start=18&hl=en&sa=N&gbv=2&ndsp=18&tbs=isch:1&ei=4vN4TcfrKca40QGQtrD1Aw

http://www.google.com/imgres?imgurl=http://www.abcgiftcards.com/store/images/manufacturer_logos/sunglass_hut_logo.jpg&imgrefurl=http://www.abcgiftcards.com/store/index.php?main_page=trade&usg=__caaPu9LTbOBiVQW_AorEl44vkFc=&h=75&w=183&sz=4&hl=en&start=13&zoom=0&itbs=1&tbnid=MG3DiuvV-17ibM:&tbnh=42&tbnw=102&prev=/images?q=sunglass+hut+logo&hl=en&gbv=2&tbs=isch:1&ei=TvR4TZKfHpG60QHkjcHzAw

http://www.google.com/imgres?imgurl=http://www.veritasime.com/_c/SCHOPK10/images/logo.gif&imgrefurl=http://www.veritasime.com/_c/SCHOPK10/Default.aspx&usg=__2eTOsPmiNivDHSYmK1UxMXlAPTQ=&h=236&w=391&sz=8&hl=en&start=8&zoom=1&itbs=1&tbnid=B4kBFzC1AmE1SM:&tbnh=74&tbnw=123&prev=/images?q=johns+hopkins+logo&hl=en&gbv=2&tbs=isch:1&ei=xvR4TYWWNMKF0QH6raiEBA

http://www.google.com/imgres?imgurl=http://www.namedevelopment.com/blog/archives/YaleUniversityLogo.jpg&imgrefurl=http://www.namedevelopment.com/blog/archives/2006/11/default.html&usg=__VaeeAIO_5fsmlr5rhf_Q6SUr8g4=&h=42&w=220&sz=33&hl=en&start=9&zoom=1&itbs=1&tbnid=ls7TlabOaj-IqM:&tbnh=20&tbnw=107&prev=/images?q=yale+university+logo&hl=en&gbv=2&tbs=isch:1&ei=7fZ4TaLlJKjg0gGjkaXPAw

http://www.google.com/imgres?imgurl=http://www.aeeohio.com/Cleveland_Clinic_Logo.JPG&imgrefurl=http://www.aeeohio.com/&usg=__0yRBAonHK08GCJcHdkW4O8_0ZCo=&h=304&w=1947&sz=93&hl=en&start=5&zoom=1&itbs=1&tbnid=8G7QicSe4TkEQM:&tbnh=23&tbnw=150&prev=/images?q=cleveland+clinic+logo&hl=en&gbv=2&tbs=isch:1&ei=r_d4Tf-jB8eI0QGgwJWBBA

http://www.google.com/imgres?imgurl=http://www.qmu.ac.uk/ssrc/ultra/gifs/nyu_logo.gif&imgrefurl=http://www.qmu.ac.uk/ssrc/ultra/links.htm&usg=__zEiMsne5LdGR5zVcIuavYU9TDqk=&h=67&w=332&sz=3&hl=en&start=12&zoom=1&itbs=1&tbnid=MYdspLJ1dxSZQM:&tbnh=24&tbnw=119&prev=/images?q=new+york+university+logo&hl=en&gbv=2&tbs=isch:1&ei=C_h4TdWYNsWG0QGK1KX1Aw

http://www.google.com/imgres?imgurl=http://www.the-digital-reader.com/wp-content/uploads/2011/02/tAM-logo.jpg&imgrefurl=http://www.the-digital-reader.com/2011/02/03/texas-am-to-use-vitalsource-for-digital-textbooks/&usg=__IDS7AO5Ujp3N_ztw_MfGpqtGl3M=&h=384&w=450&sz=86&hl=en&start=3&zoom=1&itbs=1&tbnid=sPIo7IyQ8RnklM:&tbnh=108&tbnw=127&prev=/images?q=texas+a%26m+logo&hl=en&gbv=2&tbs=isch:1&ei=faOHTcL8L9TpgQfdks3ACA

http://www.google.com/imgres?imgurl=http://upload.wikimedia.org/wikipedia/en/3/32/Supermedia-logo.png&imgrefurl=http://en.wikipedia.org/wiki/File:Supermedia-logo.png&usg=__NNfD_9vKl1cz3dFmX3oBIMNWSqo=&h=196&w=504&sz=9&hl=en&start=1&zoom=1&itbs=1&tbnid=_h1V1xGnSGnzBM:&tbnh=51&tbnw=130&prev=/images?q=supermedia+logo&hl=en&gbv=2&tbs=isch:1&ei=56OHTdTSCofZgAfirrXKCA

Account Stewardship Customer Service

Unmatched Customer Service

3 fully redundant (24 X 7 X 365) Network Operation Centers

-Rochester NY, Charlotte NC & Cedar Rapids IA

Industry leading web portal with real time access to trouble ticketing system

265 highly trained NOC technicians

In 2010 86% of all incoming calls were answered by a live person in 20 seconds or less

Customer retention in excess of 99% (monthly average)

Network Operations Center - Charlotte, NC

Network Operations Center - Rochester, NY


Core Values

Network Operations Center - Charlotte, NC

Network Operations Center - Rochester, NY

* Caring Culture* Caring Culture

* Personalized Solutions* Personalized Solutions

* Open Communication * Open Communication

* Unmatched Service * Unmatched Service


Customer Satisfaction

2008 Customer Advisory Board Meeting

- Dedicated Account Team Approach • Provides multiple layers of support • Employee compensation based on customer retention and satisfaction*** • Escalation list provided • Provides direct liaison with PAETEC’s NOC

- Customer Experience • Quarterly performance reviews provided (Including a welcome

package meeting within 10 days of the first invoice)• Simplified Invoicing Structure• Industry leading online support tool via “PAETEC Online”• Customer retention rate in excess of 99%


http://www.google.com/imgres?imgurl=http://www.rockal.com/img/bsi_accred.jpg&imgrefurl=http://www.rockal.com/rockal_news.php&usg=__qXt39j3x6TiWIW8MDc55ur2jKBs=&h=1769&w=1600&sz=171&hl=en&start=85&zoom=1&itbs=1&tbnid=lkaCgGH3wEy0fM:&tbnh=150&tbnw=136&prev=/images?q=bsi+iso+9001&start=72&hl=en&sa=N&gbv=2&ndsp=18&tbs=isch:1&ei=ujJ5TZS3DtK00QGsjf3CAw

We Listen to Our Customers

- Discuss business challenges

- Build the foundation for PAETEC’s product and service investments through customer feedback

- Access PAETEC senior executives

- Network with peers

- Discuss Industry Trends & Concerns

Customer Advisory Board Program

Regional forums for knowledge sharing and relationship building between PAETEC and our customers


“I have been a CAB member for the past four years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.”

Joanne Zanetti,

LEGO Systems, Inc.


Industry-Leading Customer Satisfaction

Net Promoter Score (NPS) Net Promoter Score (NPS) measures measures customer satisfactioncustomer satisfaction

PAETEC’s 2010 NPS is 19.8, an increase from our 2009 score of 18.8

PAETEC employees’ bonus depends on PAETEC employees’ bonus depends on constant improvement of our NPS score constant improvement of our NPS score

Data for non-PAETEC companies was gathered from the “Net Promoter Telecommunications Industry Report of 33 Telecommunications Companies – June 2010” completed by Satmetrix Systems.

0

PAETEC

19.8

-15

AT&T

Telecom NPS Benchmarks

-18

Verizon

-34

Qwest


Products & Services

Personalized Solutions

“Our solutions are like no other communications provider, because your needs are like no other business”- Arunas Chesonis (Chairman & CEO)


Products & Services Portfolio Personalized Solutions


PAETEC’s strategic product marketing focuses on 6 major product categories:

Communications Solutions Communications Solutions

Security Solutions Security Solutions

Business Continuity Business Continuity

Managed Services SolutionsManaged Services Solutions

Business IntelligenceBusiness Intelligence

Financing Options Financing Options

Core ProductsCore Products Value-Added ServicesValue-Added Services

DataData EquipmentEquipment ApplicationsApplications Data CenterData CenterVoiceVoice

CommunicationsCommunications All Data All Equipment All Voice

SecuritySecurity MPLS VPN

Hosted E-mail Security

Hosted Web Security

Network Firewall

Intrusion Detection & Prevention System (IDPS)

Network Engineering Consultation

Managed Fraud Protection

Managed Managed ServicesServices

Managed Router Support

Managed CPE Firewall

Network Firewall

Intrusion Detection & Prevention System (IDPS)

Colocation Services

Data Backup & Recovery

Dedicated Hosted Server

Shared Web Hosting

Hosted IP Telephony


FinancingFinancing Equipment for Services

Equipment Rental

Software for Services

Business Business ContinuityContinuity

MPLS VPN Fixed Wireless Private Line

Network Engineering Consultation

Hardware Maintenance Support

Colocation Services

Data Backup & Recovery

Dedicated Hosted Server

Dynamic IP Direct Trunk Overflow

Network Diversity Engineering

Toll-Free RoutingConsultation

Advanced Toll-Free

Hosted Broadcast Notification

BusinessBusinessIntelligenceIntelligence


Hosted Broadcast Notification

PINNACLE Communications Management Suite

Data Center

PINNACLE Communications Management Suite

sApplications

SolutionsSolutions

PAETEC SolutionsPAETEC Solutions

Core Products Personalized Solutions


• Voice - Local/Long Distance - Toll Free - SIP Trunking

• Data - Dedicated Internet - MPLS - D ata C e nte r S olutions

• Differentiators - Pinnacle Software Moving into the cloud

- Cloud Based Solutions - Quagga Family of Products - PBX Centralization (Virtual Telephone Number VTN) - 3G/4G Wireless MPLS Backup (Managed) - Equipment for Services Program


Strategic Investments- Recent Acquisitions Personalized Solutions

One of the nations largest Fiber footprints. 37,000Fiber route miles.Custom network solutions from 10Mb to 10GbSonet/Wavelength& Ethernet

World-class systems integrator and top partner for Avaya on the West Coast, with expertise in IP-based voice and video systems for medium and large businesses.

Among the largest full service providers of advance communications solutions servicing enterprise customers. Avaya Platinum partner specializing in managed services

Uses mobile applications on a smart phone to simplify the way people communicate with each other.

http://expocad.1105web.com/fetc/Data/EC/Event/Exhibitors/290/coLogo1.jpg


Equipment Partners Personalized Solutions



http://www.google.com/imgres?imgurl=http://www.paranet.com/blog/wp-content/uploads/2009/04/cisco-logo-250.jpg&imgrefurl=http://www.paranet.com/blog/&usg=__qgXdoOs99j1U4h-5uC_YcxEmIbI=&h=132&w=250&sz=8&hl=en&start=9&zoom=1&itbs=1&tbnid=WW20O33B6Ap5nM:&tbnh=59&tbnw=111&prev=/images?q=cisco+logo&hl=en&gbv=2&tbs=isch:1&ei=0j55Tf6kLKbh0gGWpLDPAw

http://www.google.com/imgres?imgurl=http://www.info-adv.com/fatpipe/images/fatpipe-ar-logo.gif&imgrefurl=http://www.info-adv.com/fatpipe/index.asp&usg=__ok1toDQ7MZVF3yCgt89fCRCcVQs=&h=152&w=250&sz=8&hl=en&start=8&zoom=1&um=1&itbs=1&tbnid=vZAPWs7XIpBfjM:&tbnh=67&tbnw=111&prev=/images?q=fat+pipe&um=1&hl=en&sa=N&tbs=isch:1&ei=NsWATeH1As-O0QG9o9j6CA

http://www.google.com/imgres?imgurl=http://www.maxisnetworks.com/graphics/adtran.jpg&imgrefurl=http://www.maxisnetworks.com/AdtranLanding.html&usg=__rX608aIVV4Mjwpz8y_Rbe3KB-s4=&h=430&w=1359&sz=95&hl=en&start=1&zoom=1&itbs=1&tbnid=N4sVZ-lUPhr0oM:&tbnh=47&tbnw=150&prev=/images?q=adtran&hl=en&sa=G&gbv=2&tbs=isch:1&ei=R0Z5Tb7qD8aV0QGZkdjeAw

http://www.google.com/imgres?imgurl=http://premieripsolutions.com/images/AllworxR-Logo-(2C)_MED.jpg&imgrefurl=http://premieripsolutions.com/solutions.htm&usg=__bEZpL9PR5QgmonPysH2ByPpIZfw=&h=352&w=1842&sz=158&hl=en&start=3&zoom=1&um=1&itbs=1&tbnid=P6AZwnIsxQKQTM:&tbnh=29&tbnw=150&prev=/images?q=allworx&um=1&hl=en&tbs=isch:1&ei=yMeATYiZK4y90QHUwLyJCQ

Why PAETEC Personalized Solutions


• Personalized Solutions

• Industry Leader

• Customer Service

• Product Portfolio

• Financial Stability

• Dedicated Account Team


bxbxbxb


http://www.tsl.state.tx.us/ref/images/texasflag.jpg

Documents

PAETEC Value