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Great presentation providing an overview of PAETEC. Feel free to contact me if you are interested in knowing more about how PAETEC can help your company grow!
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PAETEC: America’s Premier Alternative
to Incumbent Local Carriers
January 6, 2008January 6, 2008
PAETEC’s mission is to be the most
customer and employee-oriented
communications provider.
“PAETEC rises above the communications service provider pack.”
Forrester Research, May 2008
Agenda
Financial Highlights
Company Highlights
PAETEC’s Network
Industry Recognition
Caring Culture
Open Communication
Unmatched Service
Personalized Solutions
The PAETEC Difference
Financial Highlights
NASDAQ: PAET
Revenue – $1.6B *
Adjusted EBITDA – $240M *
Free Cash Flow – Over $100M *+
* Projected Pro Forma 2008
+ Adjusted EBITDA Less CAPEX
Company Highlights
Serve 82 of top 100 U.S. MSAs in ‘08
4.47 million access line equivalents
4,000 employees / customer advocates
ISO 9001:2000 certified
Headquartered in Rochester, NY
Employee-led “Green Team”
Data Center – Conshohocken, PA
77 Voice Switches39 Soft Switches53 Backbone Routers3 Network Operations Centers
2 Class-A Data Centers17,000 Route Miles of Fiber
PAETEC’s Network
Industry Recognition
2008: Received Cisco Customer Satisfaction Excellence Recognition Based on Cisco customer surveys
2007: Ranked #66 of Top 125 International Training Organizations Training magazine
2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group
2007, 2006, 2005: Named Corporate Stewardship Finalist U.S. Chamber of Commerce Center for Corporate Citizenship
2005: Received American Business Ethics Award Society of Financial Services Professionals
Corporate Values
Caring Culture
Open Communications
Unmatched Service
Personalized Solutions
Caring Culture
Community Connections
PAETEC strives to live up to our Corporate Value: Caring Culture
PAETEC leaders are allocated funds to support PAETEC leaders are allocated funds to support charities of their departments’ choice, including: charities of their departments’ choice, including: American Heart AssociationAmerican Heart Association American Red CrossAmerican Red Cross Habitat for HumanityHabitat for Humanity Make-A-Wish FoundationMake-A-Wish Foundation United WayUnited Way
All PAETEC senior officers serve on the board All PAETEC senior officers serve on the board of a local charity of a local charity
The majority of our employees are active board members / The majority of our employees are active board members / volunteers in more than 300 charities nationwide volunteers in more than 300 charities nationwide
Open Communication
2007 Customer Advisory Board Meeting
We Listen to Our Customers
Discuss business challenges
Build the foundation for PAETEC’s product and service investments through customer feedback
Access PAETEC senior executives
Network with peers
Customer Advisory Board Program
80+ regional forums for knowledge sharing and relationship building between PAETEC and our customers
“I have been a CAB member for
the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.”
Joanne ZanettiLEGO Systems, Inc.
Unmatched Service
Unmatched Customer Care
65 dedicated Customer Care representatives
244 highly trained NOC technicians
PAETEC strives to answer
incoming calls by a live person in 20 seconds or less
Network Operations Center – Charlotte, NC
Network Operations Center – Rochester, NY
Network Operations Center – Cedar Rapids, IA
Industry-Leading Customer Satisfaction
Net Promoter Score (NPS) measures highly satisfied customers
PAETEC adopted the NPS methodology to measure the satisfaction of our customer base
Data for non-PAETEC companies was gathered from the “Net Promoter Telecommunications Industry Report of 33 Telecommunications Companies – June 2006,” completed by Satmetrix Systems.
0
PAETEC
22.7
BellSouth
16.08Verizon
14.48
-5.7
SBC -8.45
AT&T-11.01
Qwest
-28.93
Sprint
Telecom NPS Benchmarks
Personalized Solutions
Industry Focus
Commonwealth of Massachusetts
Miami Dade County
State of New York
State of South Carolina
Government Government
Bank of America
Citigroup
HSBC Bank
Wachovia Securities
Financial ServicesFinancial Services
American Breast Cancer Foundation
Dartmouth Hitchcock Medical Center
Lifespan
MedStar Health
HealthcareHealthcare
Hyatt
Starwood Hotels & Resorts
Tempus Resorts
The Palms South Beach Hotel
Hospitality Hospitality
Boston University
Cornell University
Georgetown University
Stanford University
Higher EducationHigher Education Bond, Schoeneck & King
Cadwalader, Wickersham & Taft
Haylor, Freyer & Coon
Stantec
Professional ServicesProfessional Services
Bobcat of Central Florida
iPARTY
Kinney Drugs
Planet Hollywood
RetailRetail
Core ProductsCore Products Value-Added ServicesValue-Added Services
DataData EquipmentEquipment ApplicationsApplications Data CenterData CenterVoiceVoice
Data
MPLS VPN
Private Line
Fixed Wireless
Managed Router Support
Access
Ethernet Local Loop
Dedicated Internet Access
Security
Hosted E-mail Security
Hosted Web Security
Hosted Firewall
Managed CPE Firewall
IP PBX Allworx
Avaya
Cisco
Nortel
Routers & Integrated
Access Devices ADTRAN
Cisco
Consulting Network Engineering
Consultation
Hardware Maintenance
Support
Financing Equipment for Services
Equipment Rental
Voice Local
Long Distance
Toll-Free
Advanced Toll-Free
Business Voice Lines
Direct Trunk Overflow (DTO)
Managed Fraud Protection
VoIP Dynamic IP
Hosted IP Telephony
IP Trader Voice
Conferencing Audio Conferencing
Web Conferencing
Consulting Network Diversity Engineering
Toll-Free Routing Consultation
Colocation Services
Data Backup &
Recovery
Dedicated Hosted
Server
Shared Web Hosting
Licensed PINNACLE
Managed PINNACLE
Hosted PINNACLE
PINNACLE
Professional Services
Hosted Broadcast
Notification
Software for Services
Product Matrix (Communications Solutions)Product Matrix (Communications Solutions)
Click to PAETEC Solutions
Core ProductsCore Products Value-Added ServicesValue-Added Services
DataData EquipmentEquipment ApplicationsApplications Data CenterData CenterVoiceVoice
CommunicationsCommunications All Data All Equipment All Voice
SecuritySecurity MPLS VPN Hosted E-mail Security Hosted Web Security Hosted Firewall Managed CPE Firewall
Network Engineering Consultation
Managed Fraud Protection
Managed Managed ServicesServices
Managed Router Support
Managed CPE Firewall
Hosted Firewall
Colocation Services Data Backup
& Recovery Dedicated Hosted
Server Shared Web Hosting
Hosted IP Telephony Managed Fraud
Protection
FinancingFinancing Equipment for Services Equipment Rental
Business Business ContinuityContinuity
MPLS VPN Fixed Wireless Private Line
Network Engineering
Consultation Hardware
Maintenance Support
Colocation Services Data Backup
& Recovery Dedicated Hosted
Server
Dynamic IP Direct Trunk Overflow Network Diversity
Engineering Toll-Free Routing
Consultation Advanced Toll-Free
Hosted Broadcast Notification
BusinessBusinessIntelligenceIntelligence
Managed Fraud Protection
Hosted Broadcast Notification
Managed PINNACLE
All Data Center
Licensed PINNACLE Managed PINNACLE Hosted PINNACLE PINNACLE
Professional Services
Software for Services
All Applications
SolutionsSolutions
PAETEC SolutionsPAETEC Solutions
The PAETEC Difference
National network presence
Broad product portfolio
Personalized solutions
Trusted business partner
Unmatched customer service