Quality-DrivenResponsibleCompassionate

PridePennine

in

Issue 140 • November 2015

Pennine News

Trust medical directorsupports flu campaign

INSIDE this issue:

• Staff awards finalists announced

• Raising the bar on quality at PAT

• Staff communication and engagement survey

• New MRI scanner planned for Fairfield

News - Trust stories2 November 2015

New Maggie’s centre planned for Oldham

MAGGIE’S, the charity that provides free practical, emotional and social support for people with cancer and their family and friends has applied for planning permission to bring a Maggie’s Centre to Oldham.

Built within the grounds of The Royal Oldham Hospital, the new Centre will complement the excellent clinical care offered by the hospital and will be the charity’s second Centre in Greater Manchester, following in the footsteps of Maggie’s at The Christie.

Maggie’s Oldham has been made possible by the enormous generosity of the Stoller Charitable Trust, which has fully funded the Centre.

Maggie’s Oldham has been designed by dRMM, an international studio of architects and designers.

Maggie’s chief executive, Laura Lee, said: “A cancer diagnosis and treatment brings with it tough questions and difficult emotions which can leave many feeling isolated. The programme of support that we will be offering at Maggie’s Oldham will help to improve the physical and emotional wellbeing of people with cancer across the region.

“We’re absolutely thrilled to be working with The Royal Oldham Hospital and dRMM Architects on this project. The

Centre, designed by dRMM is built around a sloping garden, offering rooms full of light and garden views creating a calm and uplifting environment for everyone that visits the Centre.“

Dr Roger Prudham, consultant, deputy medical director and cancer lead clinician at the Trust said: “As Trust lead cancer clinician I would like to express my delight and excitement at the development of a Maggie’s Centre at The Royal Oldham Hospital. This building will offer patients, carers and staff something entirely different to any of our existing facilities.

“It is designed around the needs of people rather than the technical function of our clinical facilities. Experiences for families dealing with cancer will be improved with the generous provision of this unique building, complementing the investment that the Trust and The Christie have made in cancer services for the population we serve.”

John Wilkes, director of support services at the Trust

said: “We are delighted to be working with Maggie’s and their design team on creating such an iconic building. As the Trust prepares to develop The Royal Oldham Hospital further, this building and landscaping will enhance an area at the front of the site that will benefit patients, visitors and staff.”

“The Centre is built around a sloping garden, offering rooms full of light and garden views creating a calm and uplifting environment for everyone that visits the Centre.”

Inside NewsTHE Trust has several communication tools to help keep staff up to date:

Team Talk is sent round monthly, for use in all team briefings.

The chief executive’s Monday Message is emailed on Mondays and contains Trust, local and national key issues.

Weekly bulletins are emailed on Mondays and contain a range of operational and site information.

Online copies of all the bulletins and Team Talk, plus more, can be found on the Trust intranet at nww.pat.nhs.uk/communications

You can send your stories for either Pennine News or for local media to Trust communications at trust.communications@pat.nhs.uk or call Nicola Berry on 44284.

If you have any ideas, views or suggestions regarding communications across the Trust, please email staff.views@pat.nhs.uk

ContentsStaff award finalists ..........................Pg 4Trust wins at 2015Informatics Awards ...........................Pg 4Chief executive’s challenge -raising the bar on quality .................Pg 5New Rock Choir term ........................Pg 5CQC inspection visit ...........................Pg 5Perfect Week in theatres ..................Pg 6Fairfield to get new scanner ............Pg 7Baby loss awareness week ...............Pg 7Perfect Week for Patients ................Pg 7Team Talk ...........................................Pg 8Team focus on counter fraud ..........Pg 9Flu campaign for 2015 ......................Pg 10New maternity supportworkers recruited ..............................Pg 11Baking for Macmillan .......................Pg 121000th lease car for staff ..................Pg 12Launch of new NM Macmillanpalliative care support service .........Pg 13Thought for the month ....................Pg 13Diary dates ..........................................Pg 14International placement inpharmacy ...........................................Pg 14Physios keeping older people active ......................................Pg 14 Healthy, Happy, Here updateproviding support to lead ahealthy lifestyle ..................................Pg 15Staff notice board .............................Pg 16Staff communication andengagement survey pullout

Please recycle this magazine

3In the news

Annual Public Meeting - hundreds hear about Trust’s Pride in Pennine - A Year of change

OVER 200 staff, members of the public, ward councillors and representatives from partner organisations attended the Trust’s Annual Public Meeting and NHS Expo event.

Clinical and non clinical staff showcased a variety of services, achievements and key developments through a drop-in style exhibition comprising stands and information stalls. This provided an excellent opportunity for staff, the general public and partner NHS organisations to network and talk about Pennine Acute Trust services and plans for the future.

Chief executive Dr Gillian Fairfield, said: “It was a fantastic event with a really positive vibe. I was really pleased to see so many staff from across all of our divisions and services attend and come together to hear and learn about each other’s work. There seemed a real sense of pride in the room.

“Last year was a really busy year for the Trust. In my first year here I have focused on instilling pride back into the Trust and starting our journey of change – hence the title and theme of our Annual Public Meeting and our Annual Report is ‘Pride in Pennine – A Year of Change.’

“One of my first priorities was to listen and engage with our staff and our

partners to develop a strategic vision for the Trust - a clear statement of where we as a provider of high quality healthcare want to be in five years.”

The Trust’s Annual Report and Financial Accounts 2014/15 were also formally adopted at the meeting.

Chairman John Jesky and chief executive Dr Gillian Fairfield praised and thanked staff and volunteers for their commitment and valuable contribution to the Trust.

Gillian Fairfield continued: “I have been continually impressed by our dedicated, caring and professional staff who work across all of our services, in all roles, and in specialties and services.

“Their commitment to our patients, their families and carers has shone through, as has their desire to achieve more, to deliver even better services, and to find ways to improve, transform and develop our services to ensure we continually provide excellent care that meet the needs of our patients and the communities we serve.”

The Chief Executive’s Review for 2014/15 is summarised in an online film which reports on the Trust’s performance and developments during the last year. This film is available on our website and on our Trust YouTube channel. The Trust’s Annual Report 2014/15 is also available on our intranet and website at www.pat.nhs.uk

During 2014/15 the Trust: spent over £500 million (about £1.5m per day) on providing healthcare services

for local people.

invested £8.1 million on capital programmes and in maintaining and improving the physical estate and on smaller projects to develop frontline clinical services.

spent £4.0 million on medical and scientific equipment and £6.8 million on information technology to support front line clinical services.

saw 317,347 Type 1, 2 and 3 accident and emergency (urgent care) cases, 688,262 outpatients, 117,656 total inpatients and 73,835 day cases and delivered 9,785 babies.

made 152,551 visits to patients in their own homes to provide treatment/care.

Naheed shines at national diversity awardsPENNINE Acute’s head of equality and human rights, Naheed Nazir, attended a glittering ceremony at Liverpool’s Anglican Cathedral when she was nominated in the national diversity awards.

Shortlisted in the award for positive role model for race, faith and religion, Naheed was nominated by Jules Wall, an external consultant for all the work she has done over the last 15 years around inclusion and diversity.

Naheed said: “I was overwhelmed and very honoured to have been nominated, but then to be shortlisted and to be a finalist out of 20,000 I still can’t believe it!I feel very honoured.”

In the news4 November 2015

THE Trust has won the Best Improvement in Patient Safety Award at the 2015 Informatics Awards.

Held on 16 September at the CONNECT Conference Award Ceremony at the Herons Reach Hotel in Blackpool, the evening was hosted by the North West chief clinical information officer who presented the awards.

The Trust’s award entry submission was based around work undertaken by the Trust’s IM&T department to improve on Handover of Care Communications information shared with local GPs.

Mick Heaton, from IM&T said: “The award is a significant achievement for the Trust and demonstrates a commitment from Trust staff to deliver systems which make patients safer and help us collaborate with other care providers. Ultimately, the Electronic Patient Records (EPR) programme aims to deliver IT systems that are safer for patients, release time to care and remove the need for paper.”

Over recent months the Trust has met, and often exceeded, local targets to send out 95% of handover of care communications within 24 hours of discharge. A joint-working

Clinical Communications Group covering the Trust and GP practices in the area, chaired by Georges Ng Man Kwong, the Trust’s chief clinical information officer (CCIO), has been established to continue to review and improve the quality of the handover of care.

By the end of 2014 the Trust EPR programme had successfully delivered electronic prescribing and order communications to almost every ward within the Trust. This was the culmination of an ambitious programme

of work that has rapidly improved the digital maturity of the Trust making it one of the leaders in the North West.

The Trust has also completed a successful project to send out patient and clinical communications via the Greater Manchester hub which is how the care providers in the Manchester area send correspondence about patients securely. This puts the Trust in the unique position of being able to provide electronic GP communications to all of its four Clinical Commissioning Groups (CCGs) in the area.

These systems working together deliver legible and accurate clinical information to clinicians working throughout the Trust, in the local community and to GP practices; anyone sharing in the care of the patient.

The Trust redeveloped its Handover of Care Communications (previously known as discharge summaries) in collaboration with the GP community to ensure quality, timeliness and accuracy of information provided when a patient is discharged after a stay in one of the Trust’s hospitals.

Pictured: Libby Woodcock, EPR training and implementation manager; and Aklis Miah, EPR team leader.

Trust wins at 2015 Informatics AwardsTrust wins at 2015 Informatics AwardsTrust wins at 2015 Informatics Awards

THE finalists for this year’s staff awards have been announced.

Two hundred nominations were received for the nine new categories in the awards, and five finalists for each category have been chosen to attend the awards evening on 13 November.

The overall winner for each category will be revealed on the evening along with the additional winners of the Patients’ Choice award, Volunteer of the Year and Chairman’s Award for Living our Values.

Thank you to everyone who took the time and effort to submit nominations for their colleagues and staff in other teams and departments.

BBC’s Bill Turnbull will be the special guest this year to help compere the proceedings.

Good luck to all nominees!

Patient Safety Award

Ebola task and finish group, NMGH

Simulation skills and ICU, L&OD

Pharmacy error review group, Trust wide

Crisis response team, NM community

Critical care outreach team, TROH

Award for Quality

Sophie Wallington, physio, NM community

Health care support worker

recruitment team, maternity, TROH and NMGH

Chemotherapy nursing team, TROH

Quality and performance committee, NM community

Interventional radiology, TROH

Award for Transformation

Bury integrated MSK services

Community assessment and support service, NM

Crisis response team, NM community

Stroke services, FGH

Natalie Duffy, community tissue viability team

Award for Performance and Productivity

EPR training team

Ward T4/STU pharmacy team, TROH

District nursing team, NM

Karen Morgan, district nursing, NM

J3/4 infectious diseases, NMGH

Award for Staff Health and Wellbeing

Health and wellbeing champions

Sarah Graham, ward J3/4

Deborah Bancroft and FGH physios

L&OD admin

Jennifer Allen, community nurse manager

Partnership Award

North Manchester frailty programme

Integrated discharge team, NM

Pennine lung service, TROH

Physio, FGH

HMR intermediate tier service

Rising Star Award

Karen Archibald, Floyd unit

Victoria Thorne, lead nurse manager

Sharon Nuttall, L&OD

Michelle Langford, audiology, NMGH

Patrick Glaister, L&OD

Award for Leadership

Steve Taylor, divisional director

Lou Harkness-Hudson, clinical matron

Victoria Thorne, lead nurse manager

Tracy Atherton, district nurse manager

John Bramwell, L&OD

Chief Executive’s Award for Innovation

Clinical skills, L&OD

Frailty programme, NM community

Pharmacy outreach, NM community

Crisis response, NM community

Arts steering group Trust wide

Volunteer of the Year Hospital patients’ voluntary service, FGH

Floyd unit volunteer team, Birch Hill

Paul Ridley, feeding assistant volunteer, TROH

Mary Bowler, volunteer, NMGH

Staffs’ delight at being shortlisted for staff awards

5News - Trust stories

Chief executive’s challenge - Raising the bar on quality

LAST year using the Trust’s Pride in Pennine online workshop process for engaging with staff, our staff shared nearly 27,000 ideas, comments and votes to co-create our Trust vision, values and goals. Together we agreed that our Trust’s values are to be: Quality-driven, Responsible and Compassionate.

For the Trust to become a truly quality-driven provider of healthcare and to find ways in which we can all improve the quality of our services, clinical effectiveness and patient experience, feedback from staff and patients, our recent mock CQC inspection visit, and our series of Perfect Weeks have been used to identify 10 high-priority ‘Quality Actions’ we can all take to make an immediate impact. These are to:

1. Standardise the environment

2. Standardise operations

3. Make sure all our services are clean and safe

4. Ensure we adhere to clinical standards

5. Accelerate our focus on dementia

6. Focus on care and compassion

7. Improve and standardise our documentation

8. Have the right numbers of staff in the right place

9. Train and develop our staff

10. Improve our communication

THROUGH the Pride in Pennine Chief Executive’s online workshop, all staff across all sites, services and job roles will have the opportunity to share their views and ideas on how you are going to make these 10 actions happen to improve quality. How are you going to own and deliver these actions as individuals, as a ward, department or team?

All staff should have received a personal email invitation from the chief executive, Dr Gillian Fairfield, with information about how to login to the website and get involved to have your say on these 10 actions.

Pride in Pennine is our method of having all of our staff in one ‘virtual’ room where you can anonymously share your thoughts and ideas, comment on ideas of others and vote the best to the top, together

identifying and prioritising the best ideas. We will use your contributions to develop and realise local plans that will deliver the 10 quality actions at pace. We will then launch a second online workshop asking you to share your views on what our quality priorities should be for 2016 – this will lead to the development of a 2016 Quality Improvement Plan for the Trust.

The chief executive wants everyone to have the opportunity to take part and to feel confident and empowered to contribute. All contributions will be anonymous. You can access the workshop and get involved at any time, and you can visit the website as many times as you like to develop and refine ideas.

The website address is www.prideinpennine.org

Pride in Pennine online workshop - have your say on quality

CQC Chief Inspector of Hospitals inspectionALL NHS Trusts will receive a formal inspection from the Care Quality Commission (CQC) Chief Inspector of Hospitals.

We have been informed that the date of our CQC inspection will commence on 22nd February 2016.

As part of our preparation in July we arranged a mock CQC inspection across many of our wards, services and our integrated and community services.

The mock inspectors recognised the positive journey that the Trust has been on over the last 15 months with the development of our new vision, values, the transformation map and the new governance and leadership arrangements (triumvirates) which have been brought into place.

However, the mock inspectors also identified a number of areas that we need to address swiftly. The feedback from this exercise has helped inform the development of a Ten Point Plan to focus on quality of care which is being led by the Board.

New terms starts for Trust Rock ChoirTHE Trust has agreed to subsidise another term of the Trust’s staff workplace Rock Choir.

Available for any member of staff to join, the choir is for everyone who loves to sing.

Research confirms that singing is one of the best things for health - emotional and physical. It reduces stress, releases endorphins, and can help breathing conditions such as asthma and bronchitis. It can also be a great social thing to do and a way to combat work-related stress.

Pennine Acute NHS Choir has been going over a year now, and members have performed at many events, including the NHS Staff Awards, Bridgewater Hall, and Manchester Cathedral as well as recording a CD at Abbey Road Studios in January 2015!

The choir meet every Thursday evening from 6 to 7pm in the education centre at The Royal Oldham Hospital. Staff members will be required to pay £40 for the term.

News - Trust stories6 November 2015

THE Perfect Week in Theatres ended on a high after North Manchester and Fairfield General Hospitals completed their Perfect Week which sought to improve the quality and care and prevent avoidable delays and cancellations in surgery.

The weeks focused on the patient’s journey to the operating theatre for surgery, from booking and scheduling and pre-operative assessment through to admission to the ward, the operating theatre and recovery.

Over 770 issues were logged throughout the four weeks with key themes emerging. Most of the issues were resolved there and then by being raised with the bronze and silver control teams who were on site at each of the hospitals, and with the help of the many support services who were taking part in the programme.

Deborah Ashton, divisional director of anaesthesia and surgery, said: “Perfect Week in Theatres was about focussing our attention on the whole system, analysing the myriad of issues that occur on any given day and not only seeking to resolve them as quickly as possible, but also to try to set in place improvements to reduce the number of recurring problems, and thereby improve our efficiency and effectiveness.

“The next stage of the process will be to go through the ‘mountain’ of information we have gathered via the issues logged and the comments that have been made by staff and patients and through the surveys that were carried out at ward level by our ward liaison officers.

“Many issues were associated with our systems and processes and a key priority will be to improve the predictability of our processes; ensuring we have effective operating procedures and that key information is available for staff at all points to make correct decisions as to the management of the patient’s care. Look out for future Perfect Weeks in Theatres as we try to keep you updated on progress.”

Perfect Week in Theatres looking to act on comments

A patient’s perspectivePatient Susan Dailey who underwent surgery to her thyroid at Fairfield said that her overall experience from coming into hospital, having surgery and her time back on the ward has been very positive, everything went according to plan and “the staff have been brilliant.”

When pressed to highlight any areas that could be improved she said that on the day of her admission there was a delay before being allocated a bed. She arrived at 7.00am and did not get a bed until 10am. While Susan very much understands the competing demands that lead to such delays, it would have been nice if her son, who brought her to hospital, could have been allowed to stay with her until she was properly settled in bed. “Coming into hospital is always an anxious time and waiting alone just added to my anxiety.”

Susan was just one of many patients who offered their comments and feedback including:

“I have no concerns with the ward staff who have all been fine, but as an ‘outlier’ I am finding it frustrating because I am not in the right place and waited from Friday night until Wednesday to be seen by my own consultant.”

“No concerns, was in pain last night but asked nurses for pain relief and was give paracetamol and feeling a little better.”

“No issues to report as care has been good. Some frustration as I was admitted on Thursday and only had my operation on Wednesday, other than that the care has been good.”

“Best ward in the hospital and couldn’t be better if I had been in a private hospital.”

Teams working togetherOrthopaedic theatre 8 in phase one theatres at North Manchester work as a tight knit team behind the closed doors of the operating room. They are just one team out of many within the 13 theatres at North Manchester. Working within the wider theatre complex are the recovery staff, porters, receptionists and theatre co-ordinators who all focus their detailed attention on one person – the patient.

Pictured are: Patricia Levelle, ODP scrub; Ceilito Auxtero, ODP anaesthetics; Judith Adora, scrub nurse; Mr Ed Yates,consultant orthopaedic surgeon; Emma Bonnar, scrub nurse; Dr T Sreelakshmi, consultant anaesthetist and Antonia Hoyle, orthopaedic registrar.

7In the news

Baby footprints leading to special event

Fairfield General Hospital to invest in new MRI scanner

Perfect Week for PatientsA Trust wide Perfect Week for Patients will be held from 11 November.

Check the intranet and the chief executive’s Monday Message for further updates on the programme and the call for volunteer ward liaison officers.

A NEW Magnetic Resonance Imaging (MRI) scanner will be purchased for Fairfield General Hospital meaning Bury patients will no longer have to travel to Rochdale to be scanned.

The Board of Directors at The Pennine Acute Hospitals NHS Trust has now approved the business case and capital investment for the new scanner. This will increase capacity at the Trust to four MRI scanners, one at each hospital.

The provision of an onsite MRI scanner in Bury will improve access for patients, in particular those having suffered an acute stroke and will prevent unnecessary transfer to Rochdale Infirmary to access a mobile unit.

MRI scans help to identify the full extent of tissue damage following a stroke.

Investment in a new MRI scanner supports the Trust’s strategy for providing dedicated specialist stroke services at Fairfield General Hospital.

Building work is scheduled to start in December 2015 and will run to March

2016. The scanner is expected to be operational and ready to go live in April next year. The new scanner will cost £1.2 million and the total capital costs of the project will be around £2 million.

Dr Khalil Kawafi, consultant physician at the Trust said: “A new MRI scanner is an essential piece of equipment for any successful stroke unit and this investment will allow us to make a quicker stroke diagnosis. It will also help us in diagnosing and managing stroke mimics. This will reduce the anxiety the patients feel waiting for a diagnosis to be made and it will reduce unnecessary ambulance journeys to Rochdale and overall cut length of stay for patients. This investment will ensure that stroke patient care will be enhanced and streamlined.

“An MRI scan is the gold standard for investigating transient ischaemic attack (TIA) patients. The Trust has around 15 TIA clinics a week and six of these are at Fairfield General Hospital, so having an MRI scanner on site will ensure we are able to offer rapid access to MR scanning.”

PINK and blue baby footprints led the way to breaking the silence and taboo of baby loss at The Royal Oldham Hospital.

The footprints were used during national baby loss awareness week from 12 to 18 October and were hung on artificial bushes near to the main entrance corridor at The Royal Oldham Hospital.

The baby loss awareness campaign recognises how alone and alienated bereaved mothers and families can often feel. One in five pregnancies can result in a miscarriage and British and US studies have shown that the psychological impact of losing a baby can last for many years after the event.

Sue Brierley, bereavement midwife, who organised the bushes said: “The footprints were hung on the trees to catch people’s eyes as they walked past. There was also information on the loss of a baby with details of support groups available.”

A special coffee morning to round off the awareness week was held in the hospital’s chapel and was supported by chaplains, bereavement support midwives and members of the Stillbirth and Neonatal Death Society (SANDs) support group.

Park Cake Bakeries kindly donated cakes for the event.

Sue Brierley, bereavement midwife is pictured (above right) with Veronica Spibey, bereavement nurse for The Royal Oldham Hospital and North Manchester General Hospital.

New child protection information sharing A NEW Child Protection Information Sharing (CP-IS) system went live at the Trust in September.

The new system began in our A&Es and Urgent Care Centre and is a national information sharing system sponsored by NHS England.

Staff are able to access information via the National Spine portal as child protection and looked after children information is available to view by whenever and wherever a child receives unscheduled or urgent treatment, which also covers areas outside the boundaries of our Local Authority (LA) areas.

Dr Suzanne Smith, head of safeguarding at the Trust, said: “This important child protection information will be more easily accessible to our clinicians and will create greater potential for early intervention to safeguard children from harm and neglect. Where the information is available, it will be beneficial in joint working and will increase as more local authorities come online. Rochdale Council went live on 1st September.

“CP-IS will not prevent child abuse and neglect. Clinical assessment and judgement is vital as the presence or otherwise of a child’s name on the CP-IS system does not mean a child is at greater or lesser risk. It simply means that the presence of a child’s name on the system indicates that more information is available. As soon as a child is booked into A&E or the UCC, who has a record on CP-IS, an email alert is automatically sent to a dedicated inbox held by the Trust’s safeguarding team. In order for clinicians to get the whole picture as part of their clinical assessment, contact with the local authority and a conversation with a social worker, must be considered.”

A Mr Bump icon will indicate to staff that the child has a record on CP-IS.

Team talk8 November 2015

Have you been briefed?Team Talk takes place once a month and is a way of updating you about the latest news from the Trust.

OCT TEAM TALK

Barrier at new car park at OldhamTHE barrier at the new Westwood Park staff car park at The Royal Oldham Hospital will be fully operational from November.

The car park uses automatic number plate recognition to raise and lower the barrier and staff from all hospital sites with a valid permit will be able to use the facility.

Staff should check that their parking permit is fully up to date so they can use the car park.

Staff who do not have up to date permits will not be able to access or park in the car park and if they do so they will be fined.

Staff can use the car park if they have already supplied registration details as part of their parking application and if they have a parking permit which has not reached its expiry date, or if they have a daily parking voucher.

For more information go to the estates and facilities car parking section on the staff intranet or email staff.parkingpermits@pat.nhs.uk

Clinical CouncilTHE first meeting of the Trust’s new Clinical Council was held on Wednesday 30 September 2015. 62 staff nominated themselves or were nominated by their peers to be members of the Trust’s Clinical Council for 37 seats. The initial plan was to select attendees from the total number of nominations, but we were so impressed with the quality and enthusiasm shown by the nominees that it was agreed to accept everyone as a member of the Council. The Clinical Council acts as a touchstone for the clinical voice in the Trust and contributes to lively and constructive debate on the Trust’s strategic direction. The Clinical Council will also sense check clinical matters relevant to frontline staff. The Clinical Council is made up of staff from all clinical groups. The first meeting had very wide representation from junior doctors, consultants, nurses, midwives and all the clinical professions. An important element of the Clinical Council is that the members do not have any form of management role in the Trust and so can act as a true voice for the opinions of staff.

Trust transformation and GM DevolutionLIKE other NHS Trusts across the country, we know that Pennine needs to transform our services and develop new models of care to become clinically and financially sustainable for the future and to meet the needs of our patients. Our Transformation Map published last year (and revised this year) sets out the Trust’s vision for the next five years. As part of our transformation programme, management and senior clinicians are developing a clinical services strategy which is looking at future plans for each of our hospital sites and our community services. This will be supported by an estates strategy for each site. Finalised plans will be consistent with Healthier Together and also in the context of integration and devolution of health and social care across Greater Manchester (GM Devo)

As part of the Trust’s transformation journey, we have been discussing ideas and developing a number of scenarios on the future shape and configuration of our services at our hospital sites and in the community with our local councils, CCGs and partner organisations. At the moment these are just proposals and no decisions have been made. Any proposals will be subject to staff and public consultation which will be led by our four local CCGs.

Team Talk

New Trust lanyards and email signatureALL staff should have received their new Pride in Pennine Trust lanyard along with last month’s wage slip. Everyone who currently wears their Trust identity badge on a lanyard should now replace it with our new lanyard. No other lanyards will be permitted. Lanyards for specific campaigns or for other organisations, charities or businesses should not be worn.

If for clinical or infection control reasons you currently wear a clip-on identity badge rather than a lanyard, please continue to do so. Our new lanyard is about bringing all staff together as one Pennine family where we all adopt the same Trust Values. Every member of staff received a lanyard as part of this process.

All staff must also change their work email signature so that it is consistent with our new corporate identity guidelines.

A typical dayThere is no typical day but counter fraud work includes attending the weekly corporate induction to educate new staff on the PAHT anti-fraud agenda and strategy. I also fraud proof claims forms, policies and procedures to make sure our systems are not open to fraud and abuse and progress enquiries on the National Fraud Initiative data matches. This is a national anti-fraud exercise run by the Government’s Cabinet Office. The data-matches identify staff who may be working illegally in the NHS or staff who have not disclosed having a second job in another public authority or who have been on long term sick at PAHT and may be working for another employer. I also progress enquiries on criminal fraud cases. The work is diverse and can include interviewing witnesses and taking criminal justice witness statements, analysing documents and financial records.

What are the highlights of your job/service?

What don’t you like about your job/service?

What would make your job/service better?

What word best describes your job/service?

What is the one thing you would change about your job/service?

What is the current biggest challenge in your job/to your team?

How do you see your role developing?

What aspect of your job/service is the most rewarding?

How has your job/ service changed in the last 12 months?

Team focus - a day in the life of

When I qualified in 2001, as an accredited counter fraud specialist I had remit only to investigate up to £15,000 and NHS Protect took over cases above this threshold. However, in recent years the threshold has been removed allowing local specialists to investigate up to any limit with NHS Protect only now taking a case over that involves particularly complex/serious fraud or fraud that crosses multiple NHS organisations or involves, abuse of position fraud, bribery or corruption at the most senior level.

Recovering defrauded NHS funds for NHS patient care and treatments.

Building an internal intelligence network with the Trust’s security team and staff and to further develop networking with outside partner agencies.

Ensuring in an organisation as big as PAHT that all staff are made aware they have responsibility to protect PAHT resources from those intent to defraud the Trust or the wider NHS. In the past all new staff have received anti-fraud training at corporate induction. My long term challenge is to deliver anti-fraud training to those long serving members of frontline staff who have never attended a corporate induction where fraud was discussed. I am therefore developing an interactive e-learning fraud module with L&OD.

Greater opportunity for partnership working with more freedom to exchange information to prevent frauds and the scams of known fraudsters.

Difficult to put in one word but in a nutshell the work is challenging but usually exciting and there is never a dull moment.

Nothing really as I love my job, although it saddens me when a low paid NHS professional with a valuable skill throws their career away by committing a low value fraud that borders between gross misconduct and criminality.

Working with staff to counter fraud, bribery or corruption crimes. Also seeking to prevent Health Tourist charge evasion, abuse or fraud which is costing the UK national economy around £1 billion per year. This will ensure that frontline NHS staff can identify those patients who may be pretending to be UK residents when in fact they are visitors from overseas who should be paying for their NHS treatment.

9

Ensuring that all expense claims, declaration of interest forms, timesheets and relevant policies /procedures contain anti-fraud clauses or advice to prevent fraud and thereby reduce the number of criminal fraud investigations. Preventing fraud is by far the most cost effective use of my time than reactive investigations.

Team focus on counter fraudThe 60 second interview

Alun Gordon is the lead local counter fraud specialist. He works closely with NHS Protect who are the national NHS counter fraud service. All fraud cases Alun investigates are professionally managed by the area anti-fraud specialist employed by NHS Protect. As Alun says: “If you compare NHS Protect with CID within Greater Manchester police, my role would be as a PC, although we specialise purely in preventing and detecting fraud, bribery and corruption crimes against the Trust. November is security and fraud awareness month - look out for the staff roadshows on each hospital site in the weekly bulletin.

News - Trust stories10 November 2015

ACTING medical director Dr Anton Sinniah (pictured on front page) and chief nurse Gill Harris (pictured right) have helped to get the Trust’s flu campaign off the ground this year, by having their flu jabs.

Want to know what you can do to fight flu? There is only one way to fight flu and prevent the spread of the virus if you work on the frontline of the NHS - get vaccinated! Full details of our flu vaccination clinic dates, times and locations can be found in Pennine News and on the staff intranet, so what are you waiting for?

Nationally vaccination uptake in healthcare workers with direct patient care continues to increase, from 35% in 2010/11, 45% in 2011/12, 46% in 2012/13 and 55% in 2013/14. Last year we beat this – 56%, but we would like to do better this year.

Why is it important to get the jab? The reasons are simple - protect yourself, your family and your patients. If you are sick, you are not around to care for your patients and your colleagues may be under more pressure. Also the health of your family is important so don’t put them at risk by not getting the jab - especially if you have children or care for someone elderly. You also have a duty of care to your patients. By not getting the flu jab you are putting them at risk.

Having the flu vaccine gives you flu. No, it doesn’t. The injected flu vaccine that is given to adults contains inactivated flu viruses, so it can’t give you flu.

Once you’ve had the flu vaccine, you’re protected for life. No, you aren’t. The viruses that cause flu can change every year, so you also need a vaccination each year that matches the new viruses.

If I missed having the flu jab in October it’s too late to have it now. No, it’s not too late! It is better to have the flu vaccine as soon as it becomes available, but it’s always worth getting vaccinated.

The flu vaccine protects you straight away. It usually takes about 10 days for you to be protected against flu after you get the jab so, in theory, you could be vaccinated and then pick up flu before you are fully protected.

The flu vaccine will stop me from catching a cold. No, it won’t. The flu vaccine protects you against flu viruses. Colds are caused by other less serious viruses that are completely different from flu.

Feed a cold and starve a fever. If you’re ill you need nutrients and liquids - even if you don’t like it, it is good for your body to have some nourishment.

Antibiotics can cure the flu. Absolutely not! Antibiotics kill bacteria, not viruses (which causes flu). Viruses don’t respond to antibiotics.

Flu - the facts and myths

November flu clinic dates - link nurses will be visiting all our hospital sites and vaccinating staff on the following dates so look out for them in your area

Date Time Site Venue

20 Nov 9.00am to 12 noon

1.00pm to 3.30pm

NMGH Ed dept room L3 - drop inX-ray B

23 Nov 8.30am to 12.30pm1.00pm to 3.30pm

NMGH Occupational health drop-in

18 Nov 9.00am to 3.00pm RI Walk about to all areas

19 Nov 9.00am to 3.00pm RI Walk about to all areas

26 Nov 9.00am to 3.00pm RI Walk about to all areas

2 Nov 8.00am to 12.30pm1.00pm to 3.00pm

TROH Occupational health drop-in

3 Nov 8.30am to 12 noon

1.00pm to 3.30pm

TROH Walk about to non clinical areasPathology staff only

4 Nov 8.30am to 12 noon TROH Adult day - drop-in

5 Nov 8.30am to 12 noon

1.00pm to 3.30pm

TROH Walkabout to physio, OT, cardio respiratory, dieticians, speech therapy and radiology

Walk about to outstanding areas

24 Nov 9.00am to 12 noon1.00pm to 3.30pm

TROH Adult day drop-inWalk about to non clinical areas

9 Nov 8.30am to 12.30pm1.00pm to 3.30pm

FGH Occupational health drop-in

10 Nov 9.00am to 12 noon FGH Walk about to non clinical areas

12 Nov 9.00am to 12 noon

1.00pm to 3.30pm

FGH Walk about to non clinical areasOccupational health drop-in

25 Nov 9.00am to 12 noon1.00pm to 3.30pm

FGH OPDEye clinic (William Street Suite)

27 Nov 9.00am to 12 noon

1.00pm to 3.30pm

FGH Walk about to non clinical areasOccupational health drop-in

Flu campaign 2015 - get your flu jab now

11News - Trust stories

Trust recruits 40 new maternity healthcare support workers

THE Trust has successfully recruited 40 additional new maternity healthcare support workers following an investment of over £1m in a drive to improve the individual experience of women and babies born in the Trust’s two maternity departments at North Manchester General Hospital and The Royal Oldham Hospital.

The decision to make the investment, was made following a recent review of staffing as part of the Trust’s maternity improvement plan.

Cathy Trinick, divisional director of midwifery at the Trust said: “This is a very exciting time for the midwifery team. The extra additional support staff will enable the midwives to focus on giving individual specialist support and care to women and babies, safely in the knowledge that the routine fundamental care and processes surrounding leaving hospital and transferring back to community care is being undertaken by the health care support workers, and delays in going home are reduced to a minimum.”

The recruitment drive has already started and some staff are now in place. Fourteen new band two and four new band three support workers have started work within maternity services at North Manchester General Hospital.

These workers are covering the post natal and ante natal wards, ante natal clinic, maternity assessment unit and labour ward.

The new band three senior maternity support workers will work as a new discharge team for mothers and babies which will ensure that they are given an estimated date and time of discharge from the hospital when they are admitted.

Debbie Charles, band three maternity support worker said: “Our job is to improve the process of women going

home from the post natal ward and ensure that new mothers and their babies have a smooth transfer back into the community.

“We will prepare their discharge records and give advice and support to women and their new families including education and advice on baby care, ranging from baby bathing and baby feeding, through to safe sleeping and advice on appropriate self care to aid recovery from birth for new mothers too.

“We are aiming that all women who are intending to go home be discharged from hospital and their care be transferred back to the care of the community midwives be completed by 2.00pm every day. With this in mind the health care support workers are helping to ensure that the midwives have actioned any referrals to other services that some women and babies might need, and that the medical records and electronic data bases are updated as soon as possible to ensure good communication and high quality care.”

Belinda Jackson, inpatient matron maternity, said: “The new maternity support workers will undertake all the planned discharges to improve the woman’s experience and reduce delays in getting home. This will not only be a more efficient service relieving pressure for midwives and allowing them to concentrate on delivering high quality clinical care, but is focused on the needs of women and their families, who often want to get home as quickly as possible with their new baby.”

Pictured left to right: Julie Graham, healthcare assistant; Debbie Charles, healthcare assistant; postnatal ward manager Victoria Green, Christine Butterfield, healthcare assistant and new mum Chloe Ng with baby Lucas.

The need to know your numbers!THE Trust has urged staff to ‘make every second count’ when it comes to their health.

During Know Your Numbers week in September, blood pressure stations were set up at each hospital site where Tracey Fitchett and Clare Lamb, assistant practitioners from the Trust’s occupational health and wellbeing service, carried out 199 blood pressure tests.

Astonishingly 67% of staff who had their blood pressure taken said that they did not know their numbers beforehand.

High blood pressure is the UK’s biggest silent killer, responsible for 60% of strokes and 40% of heart attacks. High blood pressure is also a risk factor for kidney disease and dementia.

As well as manning ‘Pressure Stations’ Tracy and Clare provided information and advice on simple steps to help keep blood pressure under control.

Michelle Waite, health & wellbeing programme manager, said: “This was the first time PAT has taken part in Know Your Numbers Week and it was great that so many staff came along to have their blood pressure taken. We all have busy lives, both work and personal, and it is often difficult to find the time to have something so important done. Providing easily accessible options for staff during work is all part of the Trust’s Healthy, Happy, Here plan to help prevent avoidable work related and lifestyle influenced ill health and raise awareness with staff.”

For more information, tips and advice on healthy lifestyles visit the health and wellbeing intranet pages. For further information on Blood Pressure UK and Know Your Numbers! week, go to: www.bloodpressureuk.org/microsites/kyn/Home/AboutKYN

BAKERS and lovers of cakes and all things sweet gathered at the Trust to take part in Macmillan coffee mornings during September.

The reception staff at Trust HQ (pictured top left) raised a fantastic £200.

The lead employer team at NMGH raised £257 with their table of sugary treats (pictured bottom left).

The gynaecology endoscopy suite, gynae outpatients and gynae Macmillan staff at Oldham want to thank everyone who supported them in raising £355 (pictured middle left).

Interventional radiologist Dr Mehta went one step further from enjoying cake when he ‘braved the shave’. Other radiology department members took part in a bake off with radiographer Jenny Smirk (top right) winning with her cherry bakewell. Over £500 has been raised in the department.

Portering services at Oldham also raised £186 from their coffee morning held in D1 ward.

Thanks to everyone who donated cakes and biscuits and those who bought the delicious treats.

People12 November 2014

Baking frenzy at Trust for Macmillan charity

1000 reasons to drive away happy!CLINICAL matron Louise McMahon drove away with more than she bargained for when she collected her lease car from the Trust.

As the recipient of the 1000th vehicle which has been arranged by the in-house lease car team, Louise was presented with a bouquet of flowers and was greeted by the team as she picked up her white Nissan Juke from Trust Headquarters at North Manchester General Hospital.

Introduced in April 2012, the in-house car lease salary sacrifice scheme allows staff who hold a full driving licence to get a new car of their choice at a very competitive price. They pay for a vehicle by giving up part of their gross salary, meaning that they pay less tax, national insurance and pension contributions. In return they have access to a brand new car with no deposit to pay and inclusive of fully comprehensive insurance, road fund tax, service, maintenance and a full breakdown service.

Carolyn Norris, lease car team leader said: “Staff can choose any make or model of car up to the value of £50,000. At the moment the Audi A1 and Nissan Qashqai are proving to be the most popular models and staff can expect to get their new car within around 13 weeks.

“The lease car team aim to provide a

first class one-to-one personal professional service at all times to make the leasing of vehicles a smooth process. During the three year contract, staff will experience trouble-free motoring, comfortable in the knowledge that, if required there is a dedicated team to assist them whenever possible.”

Louise said: “I decided to get my second car through the lease team as it is so hassle free. Everything is included in the price so I just have to add fuel. The lease car staff make it a very easy process.”

As well as staff benefiting from the scheme, the Trust also saves on employer costs of national insurance and pension. These savings then help to support services across the organisation.

Steve Langham, payroll services manager, said: “We are really proud with what the in-house team have achieved over the last three and a half years. We previously had 800 cars with a third party supplier and when the decision was made to bring the service in-house at the Trust, we set an ambitious target to try to capture all

the staff who were due up to renew their cars and have the same number transfer into the in-house scheme within three to four years. The team have achieved that and have increased the uptake of the scheme by 20% which is fantastic.”

More information on the lease car scheme can be found on the home page of the intranet under - I want to: Lease a car.

Louise is pictured with her bouquet, kindly supplied by the local Nissan dealership, her new car and from the left: Daniel Langham, lease car assistant; Tina Bethell, lease car co-ordinator; Gaynor Ralphson, lease car co-ordinator; Uwais Khan, apprentice Bury College; Carolyn Norris, lease car team leader; Louise McMahon and Zain Qureshi, Nissan Fleet Sales Executive.

13In the news

Thought for the month by Rev Gary Kennedy

“The nights are drawing in,” is a phrase which year after year when I inevitably hear it makes me smile. It is as if we are all shocked that in winter it gets dark earlier and there is less daylight. I did try the gambit, “Shocking, isn’t it?” once, but the irony was lost and met with a stony faced “Yes!”

I confess, I don’t like winter or the cold or the dark very much. It appears that some of us are more susceptible to lack of light than others, inducing something called Seasonal Affective Disorder, which is a form of depression, that can be treated with – amongst other things - a light box, which simulates sunlight.

It seems that we need light in our lives. In summer, we take its benefits for granted, the warmth and light it brings. In winter we look for signs of light and life. On the 5th November, parks in the UK are crowded with those desperate to see the flashes and brilliance of fireworks and to gather around the huge bonfires, or to hold sparklers to make patterns of light. We seek warmth and light in our lives.

In the PAT chaplaincy, we see many for whom coming into hospital feels like an enormous strain. Taken away from the familiar surroundings of our homes and family and placed into a strange environment can feel like being taken out of the light, regardless of how caring and professional staff are. The spiritual care team have the time to spend with people, to sit and listen to worries and concerns, to offer comfort, to point to light in the darkness, highlight the fireworks and hold hands to wave the sparklers.

When we light candles in the chapels, we light them for patients, for staff, for ourselves. May the light in our lives burn brightly this winter.

A NEW palliative care service for North Manchester, which seeks to reduce hospital deaths and A&E admissions, had an official launch event in September for clinicians, patients, carers and social care teams from across Manchester.

The service (NMMPCSS) which has been designed with patients, looks to improve palliative and end of life care in North Manchester.

The £560K NMMPCSS is part of the Macmillan Cancer Improvement Partnership (MCIP) that was launched in June 2014 by actress Caroline Aherne. MCIP is a partnership between Macmillan Cancer Support, the Manchester Clinical Commissioning Groups, Manchester NHS acute trusts, St Ann’s Hospice, people affected by cancer and Manchester City Council.

Since the service - delivered by Pennine Acute - began operating in April, there has been a 25 per cent increase in the number of patients who have been identified as requiring palliative care.

The NMMPCSS brings together professionals and trained volunteers, working together as one team, based in the heart of the community of North Manchester. This provides a bridge between GP practices, hospitals and hospices to those being cared for at home, or in residential care.

Improved communication and information sharing has been key to improving patient care and meeting their needs.

The new service now has a daily meeting between the palliative care team and district nursing service, supported by a weekly multi-disciplinary team meeting chaired by a consultant in palliative medicine based at NMGH. The improved communication has enabled practitioners and assistant health practitioners to get quick expert advice on how to help and support the patients they visit on their daily calls.

Dr Iain Lawrie, lead clinician for specialist palliative and end of life care, said: “We know from research from elsewhere and that we’re currently involved with in

Manchester that, if palliative care teams are involved earlier with patients, then that results in better quality of life, better pain control and better symptom control.

Victoria Thorne, lead nurse, North Manchester community services (PAHT),

said: “The new extended service will greatly enhance end of life care and support for patients and families in North Manchester.”

Maggie Ilkovics, district nurse (PAHT), said: “Under the new service we have a daily handover meeting that allows us to meet face to face and bounce ideas

around as a team and problem-solve in one room.”

Karen Bridge Macmillan speech and language therapist (PAHT), said: “Assistant practitioners can do multiple things in one visit now. They can do speech therapy and

review pain medication and also do a dietetic review in one visit after discussing the patient’s needs at the daily handover.”

Michael Beswick, aged 72, receives palliative care from the NMMPCSS after being diagnosed with terminal prostate

cancer. He said: “I feel like half the nursing fraternity are looking after me at the moment because every which way I turn there is somebody who specialises in something else. Yesterday someone came out to talk to me about walking sticks for example.

“I think the most significant point in realising where the team was coming from was when my GP arranged a multi disciplinary team meeting and invited my family to join in as well. It was a very intense meeting. Everybody was listening and they were all putting in their contribution at the right time and at the right pitch.

“It was only afterwards that I realised that everybody there was caring for me.”

The North Manchester Macmillan Palliative Care Support Service referral line is 0161 202 8920 or email pah-tr.Community-Macmillan-Service@nhs.net

Health and social care professionals join patients for launch of North Manchester Macmillan Palliative Care Support Service

Patient Michael Beswick said: “I’m not going to sit here and just curl up and die. I’m looking for ways to keep going - and so far - they’ve managed that very well.”

People14 November 2014

Physios on a mission to keep older people activePHYSIOTHERAPISTS at Fairfield General Hospital know the benefits of staying active with aging. As part of Older Peoples’ Day on Thursday 1st Oct, which is a Chartered Society of Physiotherapy initiative, staff invited the public to undergo functional fitness MOTs which are aimed at those over 65.

Senior physiotherapist Caroline Moss said: “Although we may slow down with age, keeping active can help us stay healthy, improve balance and co-ordination and reduce the risk of falls. It also helps prevent stiff joints, retain good muscle strength and reduce pain associated with osteoarthritis. The fitness MOTs enable us to assess someone’s predicted fitness level for their age and where appropriate, allows us to make recommendations to improve this.

“Physiotherapists promote health and wellbeing and can help prevent ill health. We want to support people to keep active throughout their lives and enable them to maintain their independence.”

Participant Eileen Martin from Prestwich, said: “This was a fantastic opportunity to find out that I am generally fit but could do more about my flexibility. I have received some great advice today.”

The physio team were joined by I Will If You Will fitness instructor Debbie Young-Browning who was on hand to provide information on the wide range of community fitness activities available across the borough.

You can download a copy of the booklet ‘Your Generation’, which contains expert advice from physiotherapists on keeping healthy with aging at http://www.csp.org.uk/publications/were-talking-about-your-generation

Senior physio Caroline Moss is pictured with fitness MOT participant Eileen Martin.

Diary dates

THE pharmacy team across the Trust has played host to a special trainee.

Jo Armstrong, a fourth year student from Curtin University in Western Australia joined the pharmacy departments at Oldham, North Manchester and Fairfield on a six week placement in September.

Studying a Bachelor of pharmacy undergraduate degree in Perth, Jo was required to undertake an international experience in pharmacy practice. By deciding on a clinical placement within the UK, an opportunity arose for her head of school of pharmacy at the university, Kevin Batty, to contact his friend Mark Livingstone, head of pharmacy at The Royal Oldham Hospital to see if he could accommodate Jo within his team.

Following an assessment of Jo’s proposed work programme, pharmacy staff agree to accept her and shared with her the UK healthcare system in relation to clinical pharmacy and medicines management.

Lisa Turner, acting principal pharmacist – clinical services at The Royal Oldham Hospital, said: “This has been a new experience for us as we usually only place

students from UK pharmacy schools into our departments and they are usually limited to individual days rather than prolonged periods of time.

“It has been really interesting to learn about the methods of teaching pharmacy in Australian schools of pharmacy and to use the workbook and modules Jo is expected to complete during her placement. It has been a real pleasure having Jo with us.”

Jo said: “The placement has been amazing – the staff have been absolutely wonderful, so welcoming, friendly and supportive. They have all put a lot of effort to provide me with a wide range of opportunities to facilitate my learning in the field of hospital pharmacy in the UK. This has enabled me to also learn about how pharmacy practice differs between England and Australia.

“I have been allowed to see and

experience a huge variety of roles within the hospital pharmacy department. The extensive time on the wards with the specialist clinical pharmacists in particular is something I would not have the opportunity to have in Australia and I am sure it will shape me personally and professionally in the future. It really was a once in a lifetime experience that Pennine Acute has facilitated and very few (if any) of my colleagues and friends back home in Australia will get to experience first-hand hospital pharmacy in the UK in their career. It has been a truly unique and special opportunity and there are no words that can convey my gratitude.“

Pictured left to right: Jo Armstrong, Lisa Turner, Kevin Batty and Mark Livingstone.

Pharmacy department host international placement

13 Nov - Staff awards event at The Sheridan Suite

18 Nov - How to stay in control of your pain. Physio talk. 2pm to 3pm, education centre, Fairfield General Hospital

3 Dec - Hear here audiology talk. 11am to 12 noon, education centre, North Manchester General Hospital

11 Dec - Integrated persistent pain talk. 2pm to 3pm, education centre, The Royal Oldham Hospital

Greater Manchester Clinical Research AwardsSTAFF from the Trust have been shortlisted in the Greater Manchester Clinical Research Awards 2015.

Dr Zoe Borrill and Dr Andy Ustianowski are finalists in the investigator of the year category; Joanne Shaw and Gina North are in the best debut category and Pennine Acute is also shortlisted in the research team of the year category.

Winners will be announed on 4 November.

15News - Trust stories

Future health and wellbeing and occupational health initiatives currently in the development stage include:

Extending a variety of fitness classes to all sites e.g. yoga, pilates

Introducing a staff podiatry service

Holding healthy weight management classes

Providing health checks - regular opportunities for staff to have health checks including BP, cholesterol, blood sugar and BMI checks with appropriate and accessible support and information

Introducing mindfulness taster sessions – Mindfulness is about working towards a slow change of lifelong habits, taking time

for ourselves, being non-judgemental and accepting of the things we cannot change.

Attachment pilots where occupational health nurses work with managers and staff to identify causes for low attendance levels and develop plans to ensure the appropriate support is accessible and reasonable

Other fast track services such as radiology to complement our current physiotherapy and psychological support services

If you have any suggestions / ideas which you would like the Trust to look into further please email michelle.waite@pat.nhs.uk For more information tips and advice on healthy lifestyles visit the health and wellbeing intranet pages.

Pride in Pennine: Healthy, happy, hereProviding support to lead a healthy lifestyleFOLLOWING the outcome of the chief executive’s challenge earlier this year and the Healthy, Happy, Here implementation plan, work has been continuing with the health and wellbeing and occupational health service work streams. This includes:

a revised draft staff health and wellbeing (HWB) strategy which now incorporates the Healthy, Happy, Here outcomes;

refreshed terms of reference for the HWB steering group to ensure key

stakeholders are engaged in taking as many of our staff ideas and suggests as possible forward into realisation

development of draft HWB pledges linking to five specific areas i.e. emotional wellbeing, physical

activity, healthy eating / weight management, smoking cessation and alcohol awareness

The table below highlights the work done so far to complement and support services and activities already

in place:

areas i.e. emotional wellbeing, physical activity, healthy eating / weight management, smoking cessation and alcohol awareness

The table below highlights the work done so far to complement and support services and activities already

in place:

Providing easily accessible options for staff before, during and after work is all part of the Trust’s Healthy, Happy, Here plan to help raise awareness with staff and prevent avoidable work related and lifestyle influenced ill health

Action Progress of work to dateFurther develop role of HWB champions and increase numbers

Currently there are 33 health and wellbeing champions across the Trust. We are looking for more staff to get involved with this important role. If you are interested in becoming a HWB champion, the next two day training course is on 18 Nov and 11 Dec. For more information and to sign up using the generic L&OD training application form, go to the HR pages of the intranet, under corporate departments and HWB champions.

Update and improve HWB intranet pages

The HWB intranet pages offer advice, information and signposting to support and empower staff to make those all important lifestyle changes. For more information search health and wellbeing on the intranet or go to the HR pages and then health and wellbeing.

Mindfulness Employer Charter The Trust has now signed up to the Mindful Employer Charter. The charter is for employers who are positive about mental health.

Rock Choir The new 10 week term started on 1 October at The Royal Oldham Hospital. Sessions are held from 6pm to 7pm in the education centre. For further information visit the HR pages of the intranet.

Fitness classes An eight week pilot programme started on 5 October at North Manchester and Fairfield encouraging staff to ‘ditch the workout and join the Zumba party’. For more information visit the HWB pages on the intranet.

Further work is being undertaken to introduce more accessible and varied fitness classes.

Walking Challenge (28 Sept to 2 Oct)

Following the success of the pedometer challenge in May, the Trust signed up with Living Streets to participate with other organisations across the UK to take the walking challenge. The aim was simple, to walk as many miles as you could within the working week. Watch out on the weekly bulletin for similar challenges in the future.

Stoptober The Trust encouraged staff to take part in the national campaign Stoptober. Information and advice is still available on the HWB pages of the intranet under smoking cessation. There is also contact information and links to support services in local areas.

Occupational health and attendance management briefing sessions for managers/supervisors

New two hour briefing session commenced in September 2015. The session is aimed at giving a better understanding of the role of the manager and occupational health in attendance management, how to get the best referrals, clarify issues around consent and guidance on implementing any recommendations made. For further information visit the education and learning pages of the intranet, bulletins, occupational health and attendance management.

Occupational health helpline Refer or not to refer. When in doubt regarding an employee’s fitness to work, call 0161 918 4543 (internal 44543), Monday to Friday from 8am to 4pm and speak to an occupational health clinician.

Know your numbers event The Trust signed up with Blood Pressure UK to hold a pressure station on each of the four main hospital sites during know your numbers week (14 to 20 Sept). 199 staff took part with 67% stating they didn’t know their numbers before the event.

Staff noticeboardStaff room - noticeboard16 November 2015

Pat’s 80s celebrationPAT Jacobs is celebrating her 50th birthday on 9 November.

She works as a clinical research nurse at Fairfield and although she will hate seeing herself in print, her work colleagues wanted to wish her a lovely birthday.

An 80s girl by heart, Pat is planning on attending a Duran Duran concert for her birthday and working on her plans for Britain’s Got Talent domination with her dog Chester.

Happy birthday Pat from all your friends in R&D across the Trust.

Grateful thanks to hospital teamTHE women’s investigation unit at NMGH have been praised by a patient who was treated there. She said: “I would like to thank the staff and Dr Jothilakshmi for their treatment. They were very understanding in what was to me a difficult problem. The nursing staff were pleasant and efficient in what they were doing and Dr Jothi explained things to me in an understanding way. I received copy letters of my treatment from the secretary which was very helpful. Thanks again for all your help.”

Farewell to MarySISTER Mary Hourican from ICU at North Manchester is retiring after 37 years!

Mary came over from Ireland and started her nurse training in 1975. She qualified in 1978 and started work as a staff nurse rotating between ICU, CCU and the renal unit. Completing her specialist intensive care course in 1980 she was promoted to junior sister and became a senior sister in 1986. Mary completed her nursing degree in 1988 and became the intensive care unit manager, leading the team through many changes and a move to a brand new intensive care unit. She is renowned for her high standards of clinical care and her willingness to roll up her sleeves and help (often doing a night and day shift on the same day!).

Mary is revered by everyone who has ever worked with her as an excellent nurse, forthright yet loved by all. She is truly irreplaceable! All her colleagues and friends from critical care and beyond wish her all the very best in her retirement.

Well done ChristineCONGRATULATIONS to Christine Taylor from the Trust end of life care team on successfully completing her postgraduate certificate in health care leadership.

All her hard work and efforts have paid off! This will be of great benefit to Christine, the team and the wider organisation. Well done.

Big 60 for ChristineSTAFF nurse Christine Melling will be celebrating her 60th birthday on 4 November.

Staff on G1 discharge unit at Oldham would like to say happy birthday, have a really good night at the organised meal and a lovely holiday in Italy with your sister.

Happy 50thHAPPY 50th to Jane Coombes who works as speciality lead for TROH clinical coding.

Love and best wishes from all your friends and colleagues xxx (toot toot)

A colourful run raises funds for haematology wardA HEALTHCARE cadet who spent her placement on a ward at The Royal Oldham Hospital has thanked them for supporting her first steps into a career within the NHS, by donating £150 to them.

Jade Telfer was so inspired after spending two months on the haematology ward at Oldham that she then challenged herself to take part in the Manchester 5k Colour Run.

She said: “During my time on the ward I got to work closely with the nurses and healthcare assistants, delivering the best care possible for all the patients. Every single member of staff on ward F11 has a huge impact on the lives of the patients and their families as they provide dignified care and offer support during this difficult time. They care for each patient as an individual and they try to make them as comfortable and happy as possible during their time on the haematology ward.

“It is clear how much the patients appreciate what the staff do for them and so this was why I decided to fundraise for the ward.”

Ward matron Elizabeth Fitton said: “Jade and her friend Hannah Lockett did a fantastic job in completing the 5k run. They raised £150 for the ward which will now be spent on patients’ amenities. Everyone on the ward would like to say a huge thank you to them both, they did us proud!”

In memory of MariaSENIOR nurse practitioner Maria Brookes sadly died suddenly in October.

Maria had worked for the Trust for over four years after transferring from Pennine Care Foundation Trust and was a loved and well respected member of the Urgent Care Centre team. She worked tirelessly with a never ending commitment to her patients. The support and dedication she showed to her colleagues and managers alike was inspirational and she will leave an enormous gap in the team.

Maria will be missed desperately by everyone who knew her. Thoughts are with her family and friends.

Staff communication and engagement survey

1. Which site are you based at?

NMGH

TROH

Rochdale

Fairfield

Floyd

Community services

2. Are you clinical or non clinical?

Clinical

Non-clinical

3. What division do you work in?

Medicine

Anaesthetics and surgery

Women and children’s

Integrated & community services

Support services

Corporate

4a. Do you read the Chief Executive’s Monday Message?

Weekly

At least once a month

Occasionally

Never

4b. How relevant is the content of the Monday Message to you as a member of staff?

Please score where 1 = not relevant to 5 = very relevant

1 2 3 4 5

4c. What items do you like best about the Monday Message?

National news updates

Local news updates

Spotlight on safety

Chief exec diary for the week

Feedback on chief exec’s frontline visits

Positive comments and compliments about staff and teams

4d. What else would you like to see included in the Monday Message?

--------------------------------------------------------

--------------------------------------------------------

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5a. Do you receive Team Talk every month?

Yes

No

5b. How do you receive Team Talk?

Monthly via my manager through team meeting

Access via the intranet

Attend the monthly Team Talk site briefing delivered by execs

Read it on our site notice boards

Read it in Pennine News

Read it when displayed in staff rooms

5c. How relevant is the information of Team Talk to you as a member of staff?

Please score where 1 = not relevant to 5 = very relevant

1 2 3 4 5

5d. How important is the information in Team Talk for your job?

Please score where 1 = not important to 5 = very important

1 2 3 4 5

5e. Do you think that Team Talk is?

Too detailed

Not detailed enough

About right

Don’t know

5f. Do you have the opportunity to discuss items in Team Talk and have your questions about the Trust answered by management at your team meetings?

Yes

No

Don’t know

5g. Did you know that all staff are invited to attend the Team Talk briefing on all sites delivered by an executive director?

Yes

No

THE Trust uses a number of staff communication methods for keeping staff informed about news and what is happening at the Trust, but also importantly for staff engagement and to give staff the ability to feedback to the executive management team and Board of Directors, and offer ideas and suggestions.

Over the last 12 months the Trust communication team has reviewed, developed, strengthened and introduced a number of internal channels to improve staff communication and engagement.

Developments have included the Chief Executive’s weekly Monday Message bulletin, our new intranet (internal website), our Pride in Pennine online staff workshop, our new look Pennine News magazine, our new public facing website, and increased social media presence including the Trust’s Twitter site and LinkedIn site.

We are always trying to improve staff communication and engagement at the Trust. Please help us by letting us know your views and ideas. This is your chance to have your say.

5h. How can the executive management team improve Team Talk as a monthly briefing cascade and opportunity to hear views from staff?

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6a. How do you receive the Trust’s monthly staff magazine Pennine News?

On intranet via email alert

On intranet via weekly bulletin

On public website

Printed copy in your ward or department

Printed copy in staff rooms

Printed copy in hospital library

6b. How often do you read Pennine News?

Every month

Occasionally

Never

6c. What do you like most about the articles in Pennine News?

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6d. What else would you like to see featured in Pennine News?

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7a. Do you read the new look weekly bulletin online?

Yes

No

7b. How often do you read the weekly bulletin?

Weekly

Occasionally

Never

7c. Does your line manager regularly provide you with relevant information from the weekly bulletin?

Yes

No

7d. What sections on the weekly bulletin do you read? (Please tick as many that apply)

Trust news

News by site

Policies and guidelines

Performance

Social events

IM&T

Training

Trust events

Trust press releases

Staff room eg staff offers, discounts, events, restaurant menus

7e. Do you know how to submit a story or item for the weekly bulletin?

Yes

No

8a. Do you have access to the intranet?

Yes

No

8b. How often do you use the intranet?

Every day

2-3 times a week

Once a week

Fortnightly

Once a month

Never

8c. How easy is it to find the information you are looking for on the intranet?

Please score where 1 = not easy to 5 = very easy

1 2 3 4 5

8d. What top three sections of the intranet do you visit most?

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8e. What areas of the new intranet do you like since the developments including the layout?

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8f. What areas of the new intranet do you dislike since the developments?

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Staff communication and engagement survey November 2015

8g. How useful do you find the intranet?

Very useful

Somewhat useful

Not at all useful

8h. What functionality or features would you like added to the intranet?

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8i. How often do you read good news stories/press releases on our intranet?

At least once a week

Maybe once a month

Occasionally

Never

9a. Have you ever taken part in the Trust’s Pride in Pennine online staff workshop?

Yes

No

9b. If yes, how did you access the Pride in Pennine platform?

On Trust PC

On personal smart phone

On home PC/tablet

9c. What is your view of the Pride in Pennine online workshop for a method of engaging with staff?

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10a. How often do you use your work email?

Every day

1 - 2 times a week

Occasionally

Never

I didn’t know I had my own work email address

10b. Do you read emails sent via the Trust communication team ie all users?

Yes

No

11a. Are you aware that members of the Board of Directors and senior management team (SMT) now have a rolling calendar of frontline visits to meet staff and patients in wards and departments?

Yes

No

11b. Has your team, ward or department received a frontline visit by an executive or non executive director or member of SMT?

Yes

No

11c. If yes, was the visit useful to feedback to senior management?

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11d. If no, would your ward, team or department like to be visited? Please state ward/department and site

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12. How important would be having access to the Trust intranet remotely/externally (from home or mobile) be to your job?

Please score where 1 = not important to 5 = very important

1 2 3 4 5

13a. Do you feel there are sufficient methods for staff to feedback their views and ideas to senior managers?

Yes

No

Don’t know

13b. Do you feel senior managers adequately feedback on key decisions, progress and performance

Yes

No

13c. Are you aware of the staff.views@pat.nhs.uk mailbox for staff to feedback and ask questions to the chief executive and senior management team?

Yes

No

14. Are there any other internal or departmental staff bulletins or newsletters that you receive that you find useful for your job?

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Staff communication and engagement survey

15. Can you list the Trust’s values?

Yes

No

16a. Are you aware the Trust holds an annual staff awards event paid for by external sponsorship to recognise staff achievements and good practice?

Yes

No

16b. Have you ever attended the Trust staff awards over the last five years?

Yes

No

16c. Have you ever nominated a colleague for a staff award category?

Yes

No

16d. Do you feel that our annual staff awards are a good way of recognising staff achievements and boosting morale?

Yes

No

17. Do you read all or part of the Trust Annual Report?

Yes

No

18. Do you read all or part of the Trust’s annual Quality Account Report?

Yes

No

19. Do you use social media and networking sites outside of work?

Facebook

Google+

Snapchat

Instagram

LinkedIn

Vimeo

Twitter

YouTube

20. Do you use any of these to receive information or engage with the Trust through its Twitter, YouTube and LinkedIn sites?

Yes

No

21. What Trust communication method(s) do you use to find out what is happening at the Trust?

Chief executive’s Monday Message

Team Talk

Team meetings

Pennine News

Intranet

Weekly bulletin

Site meetings

Website

FT membership magazine

Emails - Trust all user

Notice boards

Local newspapers/ online media

Press releases on intranet

Twitter

LinkedIn

Colleagues

Trust events including FT member events

22. Do you feel that the changes and developments made over the past year have improved the way staff are communicated with and kept up to date with Trust news?

Yes

No

Please comment

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23. Are you aware that staff can attend the Trust’s Medicines for Members’ FT events?

Yes

No

24. Have you any more suggestions or ideas about how to improve communication to staff and the public?

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Please complete this survey online or return in the internal mail to the Trust communication team at room 215, Trust HQ, NMGH or scan and email to trust.communications@pat.nhs.uk It can also be found on the Trust intranet under the communication team pages.

The deadline for completed surveys is Friday 13 November.

Thank you for your feedback.

Andrew Lynn, Head of Communication

Staff communication and engagement survey November 2015