Oregon eGov Services ReportNovember 2012

Menu

Index

E-Government Progress Report

Up-Time Percent Site Use Metrics GovSpace

TPE Commerce Service Desk Metrics

Menu Index

E-Government Progress Report

Pingdom Up-Time

Menu Index

Service Current Average TrendOregon.gov 100.00

TPE 99.99

Custom Applications 99.99

*work conducted during an established maintenance window is excluded from these metrics.

E-Government Progress Report

Monthly Oregon.gov Web Metrics

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Visits

Menu Index

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Page Views

E-Government Progress Report

Oregon GovSpace Metrics

Feb,

200

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ay, 2

008

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UsersDiscussionsDocuments

Axis Title

Menu Index

% Change in Users 0.78%% Change in Discussions 1.29%% Change in Documents 1.52%

E-Government Progress Report

E-Commerce Metrics

Menu Index

Agency Store Name # of Transactions Total AmountOregon Department of Transportation Driver and Motor Vehicles 16496 $ 1944100.25

State Surplus Division eBay Surplus 78 $ 28354.68Oregon Employment Department Child Care Division 1165 $ 3495.00

Legislative Council Committee Legislative Council Committee 34 $ 9234.00Health Related Licensing Board Mortuary and Cemetery Board 15 $ 8738.00

Oregon Department of Transportation Motor Carrier Transportation Division 7932 $ 6296522.14Health Related Licensing Board Oregon Board of Dentistry 0 $0.00Health Related Licensing Board Oregon Board of Licensed Professional Counselors and Therapists 162 $ 20020.00Health Related Licensing Board Oregon Board of Medical Imagery 93 $ 11235.00Health Related Licensing Board Oregon Board of Naturopathic Medicine 159 $ 47415.00

Oregon Cultural Trust Oregon Cultural Trust 203 $ 118680.00Oregon Health Licensing Agency Oregon Health Licensing Agency 926 $ 74750.00

Oregon Judicial Department Appellate 294 $ 18954.70Oregon Parks and Recreation Department Oregon Parks and Recreation Department 24 $ 240.00

Oregon State Board of Nursing Oregon State Board of Nursing 2924 $ 435390.00Oregon State Library Talking Book and Braille Services 4 $ 500.00

Oregon State Marine Board Oregon State Marine Board 7476 $ 441615.00Health Related Licensing Board Veternary Medical Examining Board 1025 $76400.00Department of Human Services Public Health 188 $6820.00

Secretary Of State Business Registry 9905 $ 1080775.00Secretary Of State Uniform Commercial Code 1307 $ 19605.00

Water Resources Department License Renewal 0 $ 0.00Water Resources Department Start Card 57 $ 30600.00

Total: 50467 $10673443.77

YTD Transactions YTD Amount236,598 $36,332,756.96

E-Government Progress Report

Service Desk Tickets

Oct, 2012 Nov, 2012 Dec, 2012 Jan, 2013 Feb, 2013 Mar, 2013

SharePoint 143 209 NaN NaN NaN NaN

TPE (Commerce) 4 21 NaN NaN NaN NaN

GovSpace 2 28 NaN NaN NaN NaN

Custom Apps 14 4 NaN NaN NaN NaN

Data.oregon.gov 4 5 NaN NaN NaN NaN

Google Analytics 2 5 NaN NaN NaN NaN

Other 19 77 NaN NaN NaN NaN

25

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Menu Index

*Tickets initiated during the reporting month regardless of current status.

E-Government Progress Report

Service Desk Response Success

Menu Index

Urgent

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Initial Response

>8 Hours<8 Hours<4 Hours<2 Hours<1 Hour

Urgent

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0

0.5

1

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2

2.5

1.00

2.03 2.02

1.00

Average Response(hours)

*Tickets initiated during reporting month regardless of current status.

E-Government Progress Report

Service Desk Resolution Success

Menu Index

Urgent

High

Normal

Low

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Resolution Times

>14 Days<14 Days<7 Days<3 Days<8 Hours<4 Hours< 1 Hour

Urgent High Normal Low0.00

10.00

20.00

8.527.28

6.10

10.56

Average Resolution (Days)

*Tickets resolved within the reporting month regardless of date initiated.

E-Government Progress Report

Index to Reports

• Pingdom Up-Time• Monthly Oregon.gov Visits• Monthly Oregon.gov Page Views• GovSpace Metrics• E-Commerce Metrics• Total Service Desk Tickets• Service Desk Success

Menu Index