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7/27/2019 eGov Principles
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Agenda
Essence of good Governance
What is not e-Governance?
7 Principles of e-Governance
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Essence of Good Governance
Least Governance
Customer-centric
Governance
Participative
Governance
Deregulation
Partnership
Service-centricity
Efficiency
Inclusion
Communication
Consultation
e-Governanceis an
enabler ofGood Governance
Least Governance Deregulation
Partnership
Least Governance Deregulation
Partnership
Least Governance Deregulation
Partnership
Deregulation
Partnership
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What is e-government ?
It is the
t ransformat ionof governmentto provide
Efficient
Convenient &Transparent
Services
to
the Citizens& Businesses
through
Information & Communication Technologies
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What is NOT e-Governance ?
e-Governance is not aboute
but aboutgovernance !
e-Governance is not aboutcomputers & websites
but aboutcitizens & businesses!
e-Governance is not aboutt ranslat ingprocesses
but aboutt ransforming processes !
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Examples of e-Services G2C
Birth Certificate
Health Care
School Admission
Scholarships e-Learning
Examination Results
Employment Services Vehicle Registration
Drivers License
Passport/Visa
Agriculture
Land Record
Property Registration
Marriage Certificates
Taxes Utility Services
Municipality Services
Pensions
Insurance
Health Care
Death Certificate
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Examples of e-Services G2B
Close
Expand
Operate
Start-up Explore
Opportunities
Approvals
Permissions
Registrations
Returns
Taxes
Permits
Compliance
Approvals
Permissions
Project Profiles
Infrastructure
State Support
Compliance
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Some useful e-gov services
http://igrs.ap.gov.in
http://portal.ap.gov.in
http://esevaonline.com/
http://www.aponline.gov.in http://goir.ap.gov.in
http://igrs.ap.gov.in/http://portal.ap.gov.in/http://esevaonline.com/http://www.aponline.gov.in/http://goir.ap.gov.in/http://goir.ap.gov.in/http://www.aponline.gov.in/http://esevaonline.com/http://portal.ap.gov.in/http://igrs.ap.gov.in/7/27/2019 eGov Principles
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Seven Principles of
e-Governance
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Principle # 1
e-Governance is about
Transformation
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Ingredients of Transformation
Department
CentricApproach
Process
Orientation
Output-Based
Assessment
Departmental
View
Customer
CentricApproach
Service
Orientation
Outcome-based
Assessment
Integrated
View
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Principle # 2
e-Governance requires
A Holistic Approach
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The Four Pillars of eGov
P
eople
Process
Tec
hnology
Resources
e-Government
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Principle # 3
e-Government requires us to overcome
A Number of Challenges
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The Challenges
Lack of Process Models
Poor Legal Frameworks
Complex Procurement
1 PROCESSLack of Political Will
Official Apathy
Shortage of Champions
Lack of Skills in Govt
2PEOPLE
Lack of Architectures
Lack of StandardsPoor Communication
Infrastructure
Hardware-approach
3 TECHNOLGY
Budget ConstraintsDisinterest of Pvt Sector
Lack Project Mgt Skills
4 RESOURCES
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4 Questions to address in Project Development
WHAT do we want toAchieve ?Q#1
HOW do we want to Implement?Q#2
WHO will be responsible ?Q#3
WITH WHAT resources ?Q#4
Objectives, Services, Service Levels, Outcomes
Technology, Process, Delivery Channels
Procurement, Training, Change Management
Business Model, Service Charges, PPP
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Principle # 4
e-Government needs
A Systematic Approachthrough an
eGov Roadmap
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LandRecords
RoadTransport Police
LandRegn
TreasuriesComrlTaxes
Agriculture
Gram
Pts
Munici
palities
EmploymentExchanges
e-District
STATE
IncomeTax
PassportMCA21
Insurance Banking
CENTRECentralExcise
Pensions
NationalID
Immigration
Visa
Common
Service
Centres
Gatewaye-Procure
e-Office
eBiz
EDIe-Courts
India
Portal
Core
Policies
Citizen-Centricity
Service Orientation
Evolutionary
Plan Big
Start Small
Scale Fast
Centralized Planning
- Decentralized
Implementation
Mission Mode
Partnership
NeGP Approach
National e-Governance Plan
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Principle # 5
e-Government necessitatesChange Management
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What is Change Management?
Change Management is about
managing people in a changing environmentso that business changes are successful
and the desired business results are realized.
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The ADKAR Model
1. Awareness of Change
2. Desire to Change
3. Knowledge of Skills
4. Ability to apply Knowledge
5. Reinforcement to Sustain Change
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Principle # 6
e-Government necessitates
Capacity Building
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Hierarchy of Capacity Needs
Policy Formulation
Committing ResourcesTaking hard decisions
Preparing Roadmaps
Prioritization
Frameworks, Guidelines
Monitoring Progress
Inter-agency Collaboration
Funds Management
Capacity Management
Conceptualization
Architecture
Definition (RFP, SLA)
Leadership & Vision
Program Development
Program Management
Project Development
Project Management
Bid Process Management
Project MonitoringQuality Assurance
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Principle # 7
e-Government needs
Top Level Sponsorship
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Role of Leadership
1. Becoming Champions of e-Government
to achieve change of mindset to create an environment for innovation
to provide adequate resources
2. Removing Barriers to overcome employee resistance
to achieve cross-agency coordination
to create confidence in private sector to partner government
3. Taking Hard Decisions to take the risks inherent in e-Government
to achieve effective Government Process Re-engineering
4. Articulating the needs of citizens & businesses
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Value of Zero !!
0
Managemen
t
0
Technology
,0
HRD
0
GPR
,0
Infrastructure
0
Partnership
0
Resources
Leadership
& vision
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Thank You