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OPMANTEKNETWORK MANAGEMENT AND IT AUDIT SOFTWARE
Cradle to Grave; Leveraging Opmantek's Solutions to Manage your IT Lifecycle - v1.0, July 2018
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Topics for Today
From device discovery to performance and fault management, Opmantek's network
management solutions provide cradle to grave coverage for IT shops of every size. In this
30-minute session we will discuss how Opmantek's comprehensive suite of tools can
replace some or all of your existing solutions.
• Understanding Opmantek's suite of tools
• Small business to service provider workflow support
• What’s covered under Support & Maintenance
OPMANTEK’S SUITE OF DEVICE DISCOVERY AND NETWORK MONITORING SOLUTIONS
To Improve Network Performance
• Poor Network Design/Architecture Leads to Congestion
• Insufficient Hardware and Bandwidth Capacity as Usage Grows
• Poor Cable Selection/Installation Results in High Error Rates and Slow Data Transfer
• Unauthorized User Activity (Netflix, P2P, Facebook, etc.)
Top Causes of Poor Network Performance ( a small sampling )
IT Service Management Maturity Model
CHAOTIC• Ad Hoc• Undocumented• Unpredictable• Multiple help desks• Minimal IT operations• User call notification
REACTIVE• Fight fires• Inventory• Desktop software
distribution• Initiate problem
management process• Alert and event
management• Measure component
availability (up/down)
PROACTIVE• Analyze trends• Set thresholds• Predict problems• Measure application
availability• Automate• Mature problem
configuration, change, asset andperformance mgmt. processes
SERVICES• IT as a service provider• Define services, classes,
pricing• Understand costs• Guarantee SLAs• Measure and report
service availability• Integrate processes• Capacity Mgmt.
VALUE• IT as a strategic business
partner• IT and business metric
linkage• IT/business collaboration
improves business process• Real-time infrastructure• Business planning
Tool Leverage
Operational Process Engineering
Service Delivery Process Engineering
Service & Account Management
Manage IT as a Business
Level 0
Level 1
Level 2
Level 3
Level 4
Increasing Performance & Value to Organization
NMIS – Performance and fault monitoringOpen-AudIT – Scalable device discovery and auditingopCharts – Dynamic, interactive charting and custom dashboardsopEvents – Powerful, intelligent event responseopConfig – Capture, track and push configuration changesopReports – Expert reporting with traffic lights and actionsopTrend – Predictive analytics engineopHA – High availability and multi tenancyopFlow – Netflow and IP-Fix analysisopAddress – Light weight, simple IP address management
Architecting a Solution
Level 1
REACTIVE
• Fight fires
• Inventory
• Desktop software distribution
• Initiate problem management process
• Alert and event management
• Measure component availability
Operational Process Engineering
SOLUTIONS
• Start with -
• NMIS
• Open-AudIT
• opEvents
• opReports
Level 2
PROACTIVE• Analyze trends• Set thresholds• Predict problems• Measure application availability• Automate• Mature problem configuration,
change, asset and performance mgmt. processes
Service Delivery Process Engineering
SOLUTIONS• Start with -
• NMIS• Open-AudIT• opEvents• opReports
• Add -• opCharts• opConfig• opTrend• opFlow• opAddress
• Optional, depending on scale -• opHA
Level 3
SERVICES• IT as a service provider• Define services, classes, pricing• Understand costs• Guarantee SLAs• Measure and report service availability• Integrate processes• Capacity Mgmt.
Service & Account Management
SOLUTIONS• Expand feature implementation• Convert to Strategic NOC• Revise processes
Level 4
VALUE• IT as a strategic business partner• IT and business metric linkage• IT/business collaboration improves
business process• Real-time infrastructure• Business planning
Manage IT as a Business
SOLUTIONS• Continue feature implementation• Convert NOC from 9-5 M/F to 24/7
WORKFLOW SUPPORT
Workflow SupportFlexibility to Support YOUR Workflow
• Modules speak to specific features/functionality/tasks and can be licensed as needed
• Solutions can be customized by users through setup and configuration
• Custom fields/metadata tags can be added and filtered on
• UI/GUI can be modified through configuration options
• Modules support RESTful APIs, allowing North and South
bound integration
Procurement
Deployment
Discovery & Inventory
Audit & Compliance
Performance Monitoring
Maintenance & Support
Retirement & Disposal
IT Asset LifecycleExample Small Business Workflow
• Open-AudIT
• Procurement, Deployment, Discovery & Auditing
• Open-AudIT, opConfig
• Audit & Compliance
• NMIS (opt opCharts, opEvents, opFlow)
• Performance Monitoring
• opReports, opTrend, opEvents
• Maintenance & Support
• Open-AudIT
• Retirement & Disposal
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service
Improvement
ITIL 2011 ProcessesRelated to Performance Management
• Four ITIL Processes speak to Performance Management
• Incident
• Availability
• Capacity
• Service Level Management
TROUBLESHOOTING YOUR QUERY
We provide monthly software updates, coordinated with your System Administrators and conducted during scheduled maintenance windows.
Regional support centers staffed by experienced engineers during your local working hours. No
limit to number of cases, case remains open until YOU confirm it’s resolved.
Engineering support for Network solution, incl. bug fixes and access to updates & new versions of all licensed software.
Participation in Prerelease Software Trials
Direct Influence on Product Roadmap
We offer remotely delivered refresher training monthly, or as new solutions are added. Classroom
courses are available for an additional fee.
Subscription Based Product SupportIncluded at no additional cost with all annual licensing packages
REFERENCES
References
Monitoring Business Services, Paul McClendon, Support Engineer, Opmantek
https://opmantek.com/monitoring-business-services/
Automated Remediation, Nick Day, Senior Engineer, Opmantek
https://opmantek.com/automated-remediation-and-geting-a-good-nights-sleep/
Developing a Strategic NOC Service, Mark Henry, Senior Engineer, Opmantek
https://tinyurl.com/ycbco8gx
How to Improve Network Performance by 50%, Mark Henry, Senior Engineer, Opmantek
https://tinyurl.com/y8ewxb4e
From the Opmantek blog (https://opmantek.com/blog/)
References
Atlassian – 4 Must Haves for Successful IT Metrics and Reporting
https://www.atlassian.com/it-unplugged/itsm/successful-it-metrics-and-reporting
ITIL News - What is Service Reporting from an ITIL Perspective?
https://tinyurl.com/yd7oruux
ITSM Watch - Service Measurement & Reporting Across the ITIL Service Lifecycle
https://tinyurl.com/3lg3ljj
Reporting and Performance Improvement…
References
UC Berkley Secure Device Configuration Guideline
https://security.berkeley.edu/secure-device-configuration-guideline
Center for Internet Security
https://www.cisecurity.org/controls/
https://benchmarks.cisecurity.org/en-us/?route=downloads.benchmarks
National Security Agency Security Configuration Guidelines (now hosted at IAD)
https://www.iad.gov/iad/library/ia-guidance/security-configuration/index.cfm
Audit and Compliance References…
References
• Open-AudIT Wiki - https://community.opmantek.com/display/OA/Home
• MySQL Tutorials - http://www.mysqltutorial.org/
• MariaDB Tutorials - https://mariadb.org/learn/
• Commercial Licenses for Open-AudIT Professional/Enterprise include Support & Maintenance,
which includes help writing Queries and Summaries (amongst other things)
Resources for Building Reports and Queries in Open-AudIT
CONTACT FOR FOLLOW UP
Commercial enquiries:
Tom WiriAccount Executive+1 (512) [email protected]
Technical enquiries:
Mark HenrySenior Engineer+1 (207) [email protected]
