1 Innovating Digital Retailing

Automate Aftersales

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Innovating Digital Retailing

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Page 1: Automate Aftersales


Innovating Digital Retailing

Page 2: Automate Aftersales


Innovating Digital Retailing

Giving Lookers plc

• Dynamic/responsive control of Lookers operating aftersales platform• Retaining more customer for life through an un-paralled aftersales customer experience• Enhanced visibility of business resource and capacity• A new level of modern retailing across aftersales• Mobile and quick customer check in solutions• Grow through an omni-channel retailing solution• Supporting Lookers aftersales strategy• Increased spend per visit through a new responsive VHC media solution

Page 3: Automate Aftersales


Customer ExperienceOnline Service / MOT bookingsCRC BookingsService desk bookings

Workshop LoadingAutomate Aftersales has been designed to help Service Advisors and workshop Managers keep control of all workshop

bookings and activity.

Vehicle Check InVehicle check inAllocating work to TechniciansWorkshop clocking

The VHC ProcessLookers Duty of Care to customersThe VHC ProcessTechnicianService AdvisorParts Advisor

PartsAdding and pricing parts to a booking.

Adding and issuing parts following a VHC.

Automate Glossary& NewsUp and coming features of Automate dedicated to everything you might need to know but daren’t ask.

Page 4: Automate Aftersales


Customer Experience Search for customers and vehicles

Page 5: Automate Aftersales


Edit customer and vehicle details at any stageof the process giving improved data quality

All information, e.g. service plans, presented on one screen.Check the vehicle details with HPI at the click of a button.

Page 6: Automate Aftersales


Vehicle Check In Announce all customers by name on arrival by seeing them all at a glance

Page 7: Automate Aftersales


Quick Check-in with instant access to all the functions you need

Create more customers for life by having instant access to customer updates

Page 8: Automate Aftersales


Workshop Loading Review your workshop capacity and resource.See both available dates and appointment times.

Page 9: Automate Aftersales


VHC Instantly see all vehicles arrived on site awaiting a VHC to be completed …

Page 10: Automate Aftersales


… and track each vehicle’s VHC progress through each stage

Technician VHC

Page 11: Automate Aftersales


Easily identify VHC red and amber outcomes VHC media solution

Page 12: Automate Aftersales


Parts Lookup and attach VHC parts and tyres direct from manufacturer and tyre programme price files

Page 13: Automate Aftersales


Reporting Consistent live group and franchise reporting from one platform

Page 14: Automate Aftersales


Automate Glossary and News Specific role focused online training videos and documentation

Page 15: Automate Aftersales


MyLookers coming soon

Page 16: Automate Aftersales


31 brands | 126 franchises | 76 sites