NON VERBAL COMMUNICA

TION

PREPARED BY : NURUL DIYANAH BINTI SATARIAH

931205-14-6050NUR FARHANA AKMAL MOHAMED

KHAIRUDDIN 931013-14-5926

Country chosen : ZIMBABWE

ZIMBABWE AFRICA & THE

MIDDLE EAST PARLIAMENTARY

DEMOCRACY ENGLISH ( OFFICIAL )

SYNCRETIC AFRICAN ( 98 % )

• A communication that is produced without using words (example: eye contact, body language, or vocal cues) (Knapp & Hall, 2002).

WHAT IS NON-VERBAL COMMUNICATION?

KINESICS

PROXEMICS

CHRONEMICS

PARALANGUAGE

SEMIOTICS

HAPTICS

TYPES

1. KinesicsWHAT IS

PROXEMICS?- The way in which

we use ‘space’

WHAT IS KINESICS?- It is known as body language.-According to Desmond Morris (1979), communication depends heavily on the actions, postures, movements and expression of our bodies

2. Proxemics

EXAMPLES :

PEOPLE

THINGS

EXAMPLES :

BODY MOVEMENTS

GESTURES

POSTURES

FACIAL EXPRESSIONS

EYE CONTACT

3. Chronemics WHAT IS HAPTICS?- Physical

contact/touching - Can communicate

power, understanding, empathy

WHAT IS CHRONEMICS?

- The study of use of time

4. Haptics

EXAMPLES :

TOUCHING & SHAKING HANDS

KISSING

EXAMPLES :

PUNCTUALITY

WILLINGNESS TO WAIT

INTERACTIONS

5. Paralanguage

WHAT IS SEMIOTICS?

- the study and understanding of

signs and symbols

WHAT IS PARALANGUAGE?- It refers to non verbal element which modify

meaning or convey emotions

6. Semiotics

EXAMPLES :

PROSODY

INTONATION

PITCH

VOLUME

KINESICS

Similarities in actions

Business setting • When greeting, hands should not be in the pocket – disrespectful• Removing hat when talking or entering someone’s office• Don’t show your back to other people when speaking• Standing up is to show respect (Usually to the people with higher status)

Social setting• Visiting someone – knock and wait for someone to come and open

the door for you• Don’t sit until they ushered you the seat• Don’t show your back to other people when speaking

Difference in actionsZIMBABWE MALAYSIA

Before: You need to clap your hands first

After:Open in the presence of the giver and thank them

It’s a taboo to give under clothes as a gift.

Receiving gift/gifts

Before:There’s no need to clap hands(except for children as it’s their nature to react that way to show that they are happy)

After:We don’t open the give at the presence of the giver as it symbolize impoliteness.

Difference in facial expression

ZIMBABWE MALAYSIA

Showing rude ( dislike on something ) Frowning

Showing confusion

Similarities in eye contact

Business setting Eye contact is very important to show your confidence and you are ready to listen.

Social setting Eye contact is not important as some people are not comfortable with it especially when someone constantly looks at them in the eye without interruption.(It shows that you are suspecting something)

Example: When your are on a date with your boyfriend. How do you feel if he keep on looking at you in the eye? The first thought that probably came through your mind is ‘Is my makeup horrible or does he already know the secret I kept from him?’

BUSINESS SETTING SOCIAL SETTING

PROXEMICS

Difference in personal spaceZIMBABWE MALAYSIA

Man & woman:- Can touch or put arms on

married women • to show happiness

Arms length

.Man & woman (married):- Showing disrespectful

HAPTICS

Differences in handshakeZIMBABWE MALAYSIA

• Hooked fingers, thumbs raised and touching each other, then end up with normal handshakes

(It shows a lack of respect to openly criticise the government)

Business setting:

• It’s normal to shake hand with the same gender. (male & male / female & female)

• Handshake is not allowed with opposite gender, elderly and married individuals.

Handshake Normal handshake (For all occasion)

Business setting:

• Both gender are allowed to shake hand with one another to show courteous.

HANDSHAKES

ZIMBABWE

Difference in kissingZIMBABWE MALAYSIA

Business setting:

Kissing on the cheek is not allowed at first meeting but for the second meeting, it is allowed for both gender.

Kissing Business setting:

Kissing on the cheek are absolutely not allowed for both gender in a formal situation.

ZIMBABWEFIRST MEETING MEETING FOR THE SECOND TIME AND ABOVE

MALAYSIA

REFERENCES• http://www.intercultures.ca/cil-cai/ci-ic-eng.asp?iso=

zw

• http://www.ehow.com/info_8338862_cultural-barriers-nonvernal-communication.html

• http://www.speechmastery.com/nonvernal-communication-types.html

• http://healthvermont.gov/family/toolkit/tools%5CF-6%20Cultural%20Differences%20in%20Nonverbal%20Communic.pdf

• http://www.culturecrossing.net/basics_bussiness_student_details.php?Id=7&CID=101

THANK YOU