NON – VERBAL COMMUNICATION

• Function • Forms• Cultural Differences

DID YOU KNOW

The impact of message is:

ONLY

7% verbal

38% vocal (tone of voice, inflection)

and 55% non-verbal

Forms

Body Language…

Paralanguage…

Space Language…

Body Language

Have you ever heard anyone said:

‘His action spoke so loudly I couldn`t hear what he said!’

Humans produce UP TO

700,000 different signs.

The face is capable of over 250,000 expressions

There are

5,000 distinct

HAND gestures

There are catalogued 1,000 different POSTURES and their accompanying GESTURES

Eyes

Ears

Other

Human perceived 82% of the information by the eyes

There are three ways…

As a direct replacement for words

As a reinforcement of our words

As a mirror of our inner emotions and attitudes

NONVERBAL BEHAVIOR

INTERPRETATION

Evaluation, thinking

Doubt, lying

Frustration, apprehension

Anticipation

Readiness, aggression

Dejection

Defensiveness

Can I help?

Trust me!

You’re in good hands!

Let me give you a helping hand.

I know you!Look at that!Great to see

you!

So tell me more!

Things are going badly.

I’m thinking.

CULTURAL DIFFERENCES

EGYPT

Be Patient!ITALY

What exactly do you mean?GREECE

That`s just perfect!

GESTURES AROUND THE WORLD

This is ‘good’ to Westerners,‘one’ to Italians, ‘five’ to Japanese and ‘up yours’ to Greeks.

Showing this American gesture is a

jailable offence in

Italy

‘OK’ to a Western,‘money’ to a Japanese, ‘zero’ to the French and

INSULTING

to the Turks and Brazilians!

So What Does It All Mean?

It`s the most important.

Body language is important…

Messages are more believable…

Emotions are communicated by cues

NOW YOU KNOW

Bibliography

1. Pease, A., Pease B. (2004) The Definitive Book of Body Language. New York: Bantam Dell

2. http://psychology.about.com