I. verbal, non verbal communication

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<ul><li> 1. Verbal and Non Verbal Communication (ENGII) Zafar Ullah CESET, Islamabad zafarullah76@gmail.com </li> <li> 2. Two Essential Tools Verbal Communication How you use words and language Nonverbal Communication Message components other than words that generate meaning </li> <li> 3. Language and Meaning Denotative Meaning The objective, dictionary-based meaning of a word Connotative Meaning The personal feelings connected to the meaning of a word </li> <li> 4. Language Difficulties &amp; Examples Bypassing Offensive Language Jargon </li> <li> 5. Offensive Labels Im relaxed; youre untidy; shes a slob (lazybones). Im energetic; youre excitable; hes out of control. Im full-figured; shes overweight; Our group works hard; Lucindas group members are workaholics; Gregs group members are deceivers. </li> <li> 6. Verbal Abuse Forms of Verbal Abuse Tone of Voice Content Language Nonverbal Cues Volume Examples Harsh, sarcastic, angry Cruel comments, racial, gender and religious biases Foul or obscene words </li> <li> 7. Language and Gender Females tend to use language to maintain relationships and cooperate with others. Qualifiers maybe, perhaps, really, Tag questions The answer is 4. Right? Lets not meet tonight. Is that okay? Males tend to use direct and forceful language to assert their ideas and compete with others. </li> <li> 8. Code switching The ability to change from the dialect of your own culture and adopt the language of the majority in a particular situation People may learn codeswitching to avoid negative stereotypes about them based on their dialect. </li> <li> 9. Research on dialects, reveals that . . . a) People judge others by their dialect. b) People seeking career success often change their dialect to Standard American Speech. c) Standard American Speech is most accepted by the majority of the American culture. d) We should be aware of dialect prejudices and look beyond the surface when judging others. </li> <li> 10. Nonverbal Communication The behavioral elements of messages other than the actual words spoken More than 50% of all meaning is communicated nonverbally. </li> <li> 11. Types of Nonverbal Communication Personal Appearance Facial Expression and Eye Contact Vocal Expression Pitch, rate, volume, vocal variety, word stress Physical Expression Movement, posture, touch Environment Arrangement of space, use of personal space </li> <li> 12. Facial Expression We can produce more than 1,000 different facial expressions. Facial expressions allow non-speakers to contribute to ongoing group discussions. The Significance of Eye Contact: Lack of eye contact may be perceived as rudeness, indifference, nervousness, or dishonesty. Eye contact norms are culturally determined. Eye contact influences interaction in small groups. </li> <li> 13. Physical Expression Kinesics - The study of body movement and physical expression Touch can express encouragement, support, or happiness. Interaction between touch approachers and touch avoiders can create misunderstandings. </li> <li> 14. GESTURE MISTAKES No use of gestures at all. Keeping your hand in your pockets. playing with the keys Fidgeting with your hands. Holding your hands behind your back. Pointing at the audience. . Folding your arms across your chest. Gripping the podium. Using stilted gestures. Using overly rehearsed gestures </li> <li> 15. MOVEMENT MISTAKES Moving without purpose. Shifting your weight from one foot to the other. Hiding behind a desk, podium or flipchart. </li> <li> 16. POSTURE MISTAKES kkeeeeppiinngg yyoouurr hheeaadd ddoowwnn Standing too stiffly. </li> <li> 17. Seating Positions Choice of seating position in groups For cooperative activities: Sit corner-to-corner or side-by-side For competitive activities: Sit across from one another Task leaders sit at the head of a table Social leaders sit in the middle of a side </li> <li> 18. Zones of Personal Space in North America </li> <li> 19. Artifacts Include clothing, jewelry, personal belongings, accessories, etc. Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity Important part of first impressions </li> <li> 20. Physical Appearance Beauty is in the eye of the beholder. We tend to notice obvious things first (gender, race), then note attractiveness Physically attractive people generally are perceived better Importance placed on physical appearance can be very damaging Its what we do with it thats most important </li> <li> 21. Nonverbal Immediacy Leaning forward Physical closeness to others Eye contact Openness of arms and body Touching Direct body orientation Relaxed posture Positive facial and vocal expressions Laughing and smiling </li> <li> 22. Thank You </li> </ul>