Philosophy:1. You can’t manage what you don’t measure

2. You can’t measure what you don’t collect

3. You can’t fix what you don’t know is broken

N E T W O R K O P E R A T I O N S C E N T E R

As technology evolves, Nex-Tech is committed to providing the latest innovations at the highest quality. This is our commitment to future growth and sustainability, and a real advantage to the companies we serve.

Nex-Tech | 2418 Vine, Hays, KS | 877.625.7872 | nex-tech.com/business

ASSURANCE. 24/7

Nex-Tech | 2418 Vine, Hays, KS | 877.625.7872 | nex-tech.com/business

The Nex-Tech Network Operations Center (NOC) is experienced in problem management and root-cause analysis. Problem Management works together with Incident Management and Change Management to ensure that service availability and quality is documented, validated and reported. When incidents are resolved, relevant information is recorded. This information is used to speed up resolution time/Mean Time To Repair (MTTR) and identify permanent solutions, reducing the number and resolution time of incidents. This results in less downtime and less disruption to business critical services.

• React to network alarms or technical issues immediately.

• Coordinate resources and service recovery operations both internally and with providers to restore services quickly and effectively, minimizing downtime.

• Ensure timely customer feedback through incident reviews and daily briefings.

Nex-Tech is committed to having your business communications run smoothly and to ensure optimal uptime while focusing on providing central, personalized support from experienced staff disciplined in ITIL and FCAPS practices and methodologies.

MEASURE. MANAGE. PROTECT. SERVICE COMMITMENT NEX-TECH NOC OBJECTIVE

• Opening trouble tickets as issues are reported by our NOC, staffed 24x7x365.

• Providing status updates automatically, by email or by phone, and managing the escalation process through to resolution.

• Proactively alerting you when maintenance is scheduled with Change Management maintenance notifications, allowing you to plan accordingly and minimize business interruptions.

Your network—the core operating infrastructure of your business—is key to your success in today’s market. So it’s important that you have expert professionals managing your network. Finding, training and maintaining these professionals can be a challenge. Let Nex-Tech’s professionals manage it for you.

The Network Operations Center (NOC) services are the foundation of your business and its ability to meet client commitments and service level agreements (SLAs). It's important that you have professionals managing your network. Finding, training, and maintaining these professionals can be a challenge. Let Nex-Tech manage it for you.

The Nex-Tech NOC is staffed 24x7x365 by experienced technicians including Metro Ethernet Forum (MEF) Carrier Ethernet Certified Professionals (CECP 2.0).

"We are committed to making good networks better and upholding your network's integrity.”

-Chris Robben, Network Operations Supervisor

MEASURE. MANAGE. PROTECT.Additional value is derived from the following: • High availability services. • Higher productivity of business and staff. • Reduced expenditure on workarounds or unproven fixes. • Reduction in cost of effort in fire-fighting or resolving repeat incidents. • True MTTR reporting and trending. • Full monthly network and service reporting with trending. • Maintenance scheduling to include national carrier Network Operation

Field Advisory (NOFA) and change control notification practices.

EXPERIENCED AND DEDICATED SUPPORT THE CUSTOMER EXPERIENCE IS NEX-TECH’S PRIMARY FOCUS…ENSURING THE DELIVERY OF HIGH QUALITY, END-TO-END SERVICES.Network downtime costs your business time and money. To avoid this misfortune, Nex-Tech's NOC is prepared to help you by:

Keeping your business running at peak performance is vital in meetting today’s service level agreements (SLA). The Nex-Tech NOC is experienced in configuration and in acquiring and reporting of performance metrics required of today’s multi-service networks. Nex-Tech provides multi-tier support available to answer questions, resolve issues and provide assistance in many other aspects of service support and delivery.