Staffed 7 days a week

Monday through Friday 8:00 a.m. until 11:00 p.m.

Saturday and Sunday – 9:00 a.m. until 6:00 p.m.

HELP DESK

Nex-Tech | 2418 Vine, Hays, KS | 877.625.7872 | nex-tech.com/business

YOU PROVIDE THE SERVICE.WE PROVIDE THE SUPPORT.Thousands of companies offer Internet service in the United States. What truly sets the good apart from the great is the support customers receive from their Internet provider.

The most difficult aspect of offering customers a truly superior experience is maintaining and staffing a Customer Help Desk, as well as the overall cost. Nex-Tech will help you provide your customers with a full-time Help Desk staff at an affordable price.

Nex-Tech has been offering Internet services in its exchanges since 1996 and has been providing Help Desk services to technology companies for over 10 years.

Nex-Tech Help Desk Technicians average nearly 4 years of experience offering technical support. (More specifics about technicians, any accreditations, awards, etc.?)

Our Technicians possess the flexibility to adapt specifically to your company’s needs. Customers will be greeted with a custom message that includes your company’s name.

WHAT SETS OUR TECHNICIANS APART?

A partnership with Nex-Tech Help Desk Services assures your customers will get the service they’ve come to trust and the support they will come rely on.

They will receive support from a company that appreciates local values and has a large enough staff to provide professional support, but is small enough to care about each individual customer.

•Help Desk Specifications

•Includes 24 staff members

•Staffed 7 days a week

•Monday through Friday 8:00 a.m. until 11:00 p.m.

Saturday and Sunday – 9:00 a.m. until 6:00 p.m.

Customers will love the extended hours and professional, friendly staff. Customers can call our Help Desk directly from your existing support number that your customers are familiar with. (Email or chat option?)

Nex-Tech’s Help Desk Services includes a variety of monthly call report statistics. (what is measured in these reports?)

Record calls for quality assurance purposes.

Internet Call Tracker allows us to keep a comprehensive log of all trouble tickets received. This service features the ability for you and your staff to also be able to view and log tickets, and add comments to current tickets for your customers.

Even more importantly, if Nex-Tech’s Help Desk discovers an Internet outage or other network issue during our extended Help Desk hours, we will notify your company immediately!

MANAGEMENT MADE SIMPLE

Nex-Tech | 2418 Vine, Hays, KS | 877.625.7872 | nex-tech.com/businessHELP DESK