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MySabre

STUDENT GUIDE

T a b l e o f C o n t e n t s

Overview.................................................................................................................................... 3 Accessing MySabre ................................................................................................................... 4 Navigating in MySabre............................................................................................................... 5 Help Center and Tutorials .......................................................................................................... 6 Using the Home Page................................................................................................................ 8 Customize the Sabre System..................................................................................................... 9 Using the Sabre System Work Area ........................................................................................ 11 Using Sabre with Point and Click ............................................................................................. 13 Using Travel Products and Agent Tools................................................................................... 24 Agent59 Last Minute Deals...................................................................................................... 26 Cruises..................................................................................................................................... 27 Sabre Vacations....................................................................................................................... 28 Today’s Low Fares................................................................................................................... 29 Specialty Bookings................................................................................................................... 31 Format Finder .......................................................................................................................... 32 Document Delivery................................................................................................................... 35 Sabre Travel Protection ........................................................................................................... 37 Agency Applications................................................................................................................. 39 Graphical Ticketing .................................................................................................................. 40 Destination Details ................................................................................................................... 42 Creating Travel Guides ............................................................................................................ 43 Convert Currency..................................................................................................................... 44 Weather ................................................................................................................................... 46 Maps and Driving Directions .................................................................................................... 47 Travel Alerts by Nationwide Intelligence .................................................................................. 48 Agency eServices .................................................................................................................... 49 Putting It All Together .............................................................................................................. 51 Using MySabre in your Daily Routine....................................................................................... 52 Additional Information or Training ............................................................................................ 52 Quick Reference ...................................................................................................................... 53 Review..................................................................................................................................... 54

Edition 5.0 (March 2005)

© 2003, Sabre Inc. All rights reserved.

This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited.

Sabre, Sabre Travel Network, the Sabre logo design, MySabre, Agency eServices, Agent59, Sabre Vacations, Format Finder, and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Holdings. All other trademarks, service marks, and trade names are owned by their respective companies.

MySabre Student Guide March 2005 Overview 3

O v e r v i e w

MySabre™ , based on patented Sabre technology and fortified with Yahoo technology, is a Web-based agent booking portal that integrates all the travel information you need — including the Sabre® global distribution system — right from your desktop. Its intelligent technology delivers relevant and local content within your workflow, and generates additional revenue and new merchant sales opportunities through interactive offers.

Plus, you can find destination information, weather, maps, currency exchange, and much more. All this is available from anywhere you can access the Internet!

You can even customize content with your agency’s preferences for languages, favorite hyperlinks, tools, and options!

O b j e c t i v e s

Upon completion of this course, you will be able to:

• Sign into MySabre™ and access the Sabre system

• Open the Travel Products portlet to access booking tools, such as Sabre with Point & Click, Last Minute Deals, Cruises, Sabre Vacations, Today’s Low Fares and Specialty Bookings

• Open the Agent Tools portlet to access productivity tools, such as Format Finder, Document Delivery, Sabre Travel Protection, Agency Applications and Graphical Ticketing

• Access Destination Details to display destination information, weather, maps, currency exchange rates and much more

• Access Agency eServices to sign up for online classes, print quick references, order equipment, print booking reports and more

B e n e f i t s

• Increased productivity – easy, convenient, one-stop shopping tool that reduces time consuming research for products and services that are difficult to find today

• Low cost – browser based, available 24/7 over any Internet connection

• Global – localized at the country and regional level

• Customizable – can be configured by you or your agency

A c c e s s i n g M y S a b r e

1. Click on the MySabre desktop icon

- or - type https://my.sabre.com in your Internet browser. The Sign In screen appears.

2. In the Language drop-down menu, select your preferred language.

3. In the Agent ID field, enter the ID that you use to sign in to the Sabre system.

4. In the Password field, enter your Sabre system password. For your office’s security, it is imperative that each agent sign in with their own confidential password.

5. In the PCC field, enter your pseudo city code.

6. Click Sign In. The MySabre home page appears.

Note: First time users will need to complete My Profile to set up their system configuration. This is a one-time process only.

Home page example response

Note: The MySabre web site is continuously updated and subject to frequent changes.

Always check the live web site for the latest example responses.

MySabre Student Guide March 2005 Accessing MySabre 4

https://my.sabre.com/

N a v i g a t i n g i n M y S a b r e

MySabre uses “pages” to organize a wealth of travel tools and information, each identified by the tab at the top of the page. Click each tab to view the contents of that page.

MySabre Student Guide March 2005 Navigating in MySabre 5

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MySabre’s pages

1 Home Sabre System: • Sabre system work area Travel Products: • Sabre with Point and Click • Sabre Vacations • Last Minute Deals • Today’s Low Fares • Cruise • Specialty Bookings Agent Tools: • Format Finder • Agency Applications • Document Delivery • Graphical Ticketing • Sabre Travel Protection

2 Destination Details Destination Tools: • Travel Guides • Currency converter • Weather • Maps and Driving Directions Travel Tools: • Travel Alerts by Nationwide Intelligence

3 Agency eServices Productivity tools and reports, such as ordering Sabre products, get booking reports, enroll in training courses, and much more!

Click the following MySabre’s hyperlinks (upper right) for more information

4 My profile Display or modify your agent profile or settings

5 Contact us Report a problem, ask questions or offer suggestions

6 Sign out Be sure to log out at the end of the day when you are done working or anytime you will be away from your desk for an extended period of time

7 Site Index Use this alphabetical listing to quickly locate a wealth of information on MySabre and Agency eServices.

8 Help Display the Help Center for online tutorials, quick references, and more. A wealth of tutorials are available to learn how to get the most from MySabre.

H e l p C e n t e r

Click on Help (upper right corner of most MySabre screens) to access the MySabre Help Center. The Help Center will open in a separate browser window, making it easy to move back and forth between the portal and help center!

Open Help Center

The Help Center provides hyperlinks to a wealth of information, such as: Wealth of information

• Introduction/Overview

• Tutorials

• Quick Reference Guides

• Training Materials

• Installation Resources & Procedures

• Product Information

• MySabre Support Links

…and much more!!!

Help Center example response

Note: Response is a partial display.

MySabre Student Guide March 2005 Help Center 6

U s i n g t h e H e l p C e n t e r T u t o r i a l s

The MySabre Help Center includes online tutorials, which are interactive lessons on topics such as Agent59, Ticketing, Cruises and more. The lessons are fun and easy to use!

Navigation links Lesson text Example screens Lesson page number

Topics Lessons

Section Description

Topics Click to select a topic in the right column.

Lessons If there are multiple tutorials for a topic, a list of lessons will appear. Click to select the desired tutorial.

Navigation Links Click Help to access the online help.

Click Reference Materials for a list of additional references.

Click Exit to close the MySabre Help Center window.

Lesson text Instructional text describes how to use MySabre tools.

Example screens MySabre screen examples enhance learning!

Lesson page number Page numbers give you an idea of your location in the lesson.

MySabre Student Guide March 2005 Using the Help Center Tutorials 7

U s i n g t h e H o m e P a g e

The Home page automatically defaults to displaying the Sabre system work area. You can also click on the Travel Products or Agent Tools “tabs” to display a list of additional applications.

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1 2 3

Menu Selection Description

1 Sabre system menu Use the Menu Bar (above the work area) to customize your Sabre system settings.

2 Sabre system work area

This work area automatically displays the Sabre system. Use the Sabre system screens and functions you're familiar with, while leveraging Windows technology!

3 Separator bar * When supplemental applications under Travel Products or Agent Tools are selected, this separator bar raises up to display a separate work area for the secondary application.

4 Travel Products * Use these applications to book travel for your clients; • Sabre with Point & Click • Last Minute Deals • Cruise • Sabre Vacations • Today’s Low Fares • Specialty Bookings

5 Agent Tools * Use these tools to manage clients and documents; • Format Finder • Document Delivery • Sabre Travel Protection • Agency Applications • Graphical Ticketing

Note: * Travel Products, Agent Tools and the Separator bar are discussed in more detail later in this guide.

MySabre Student Guide March 2005 Using the Home Page 8

C u s t o m i z e t h e S a b r e S y s t e m

Task Description

Access the menu bar Use the Menu Bar (above the work area) to customize your Sabre system settings.

Display or hide optional components, such as:

• the Command Line • the Memo Area • PF Key Labels • Quick Key Labels

Click on View in the Menu Bar, then select the component (Command Line, Memo Area, PF Key Labels, Quick Key Labels) to display or hide. The component will be displayed if it is checked or hidden if unchecked.

Specify location of PF Keys and Quick Key labels

Click on Options in the Menu Bar, then select Configuration. PF Keys can be shown on the right side of your screen or hidden. Quick Key labels can be shown on the top, bottom, or left of your screen or be hidden.

Click on Options in the Menu Bar, then select Configuration. Click to remove the checkmark in the “Point and Click Highlighting” box to turn off the highlighted text in the system response area. Click to remove the checkmark in the “Point and Click Tool Tips” box to turn off the tool tips that appear when your cursor rests on a highlight.

Turn off Point and Click Highlighting and Tool Tips

Click on Options in the Menu Bar, then select Configuration to change the function of the Backspace key. Placing a checkmark in the “Swap Backspace to Clear” box will make the Backspace key clear the entire Sabre system response when pressed.

Change function of Backspace key

Click on Options in the Menu Bar, then select Configuration to change the font size.

Change the font size

= display the component

no = hide the component

MySabre Student Guide March 2005 Customize the Sabre System 9

Task Description

Change the screen color Click on Options in the Menu Bar, then select Colors to change the color of the text you type (User-input Text), the Sabre Response Text, Background and Sabre Highlight Text.

Caution: The highlighting for Sabre with Point and Click is light blue and can not be customized. It is easiest to see on a screen with a dark background color, such as dark blue.

Change from full to split screen

- OR -

Activate WinGroup

Click on File in the Menu Bar, then select Full or Split to change the screen from full screen to split screen or vice-a-versa. The option that is checked will be displayed. Select WinGroup to open multiple work areas. Tabs will appear at the bottom of the screen allowing you to click to navigate between the work areas.

MySabre Student Guide March 2005 Customize the Sabre System 10

Run a script Click on Tools in the Menu Bar, then select Execute SabreScript and select a pre-programmed script. Shortcut: Press Ctrl+A to open the SabreScript window.

U s i n g t h e S a b r e S y s t e m W o r k A r e a

The Sabre system defaults to appearing in the work area of MySabre’s “Home” page. Even though you signed in when accessing the MySabre portal, for added security, you must also sign into the Sabre system work area. Remember, it is imperative that each agent sign in with their own unique, confidential password. Agents within an office should never share a password.

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1

2 3

4 5 6

Item Item Description

1 Sabre system menu bar Use these drop down menus to customize your Sabre system displays and responses

2 Memo Area (optional) Use the memo like a scratchpad

3 Title bar Indicates which Sabre system work area is currently active. A maximum of 6 work areas (A - F) can be open at one time when Area Management is active (under Options menu).

not shown Command line (optional) Make your Sabre system entries here

4 Sabre system response View your Sabre system entries and responses

5 Active Sabre work areas Active window tabs appear when WinGroup is selected (under the File menu). Click these tabs to navigate between 6 work areas.

6 Quick Keys (optional) Quick Key labels can be customized to appear at the top, bottom or left of your screen or can be hidden from view.

7 PF Keys (optional) PF Key labels can be customized to be hidden from view or appear on the right of your screen (in two columns: keys 1-12 and keys 13-24). The size of the Sabre system will automatically adjusts to accommodate viewing the PF keys.

Continued

MySabre Student Guide March 2005 Using the Sabre System Work Area 11

Item Item Description

8 Promotional offers or Agent59 Yellow Box offers

Based on your Sabre system entry, special offers (1 to 3 lines of text) may appear with your response. These offers are intuitive and interactive and can frequently be booked with a simple click on the highlighted text prompt!

Example Promotional Offer: SEE JP*1 WR BEST LOCATION IN PARIS MAYFAIR HOTEL FROM 154 EUR SEE JP*2 LW RITZ PARIS **GTD US DOLLAR RATES FROM 630 USD**

Agent59 Last Minute Deals will appear in a Yellow Box above your Sabre system response when certain criteria (such as travel dates and destination) are met. Double click the highlighted text or type LMD1 or LMD2 in the Sabre system. The Agent59 application will open in the secondary application area so that you can book the package, if desired.

Example Agent59 Last Minute Deals (LMD) Yellow Box:

Notes:

• These offers will not appear if the system detects that your office has a Sabre Script is running in the Sabre system, so that your scripts are not impacted.

• Agent59 Last Minute Deals and how to use the secondary application area are discussed in more detail later in this guide.

9 Promotional Area Advertising may appear on the bottom right side of the Home page. Be sure to watch for special products that you can offer your clients. Many of the offers can be booked quickly by clicking on the ad. Clicking the ad will open a separate browser window.

Examples:

Note: Emergency operational messages may also appear in this area.

MySabre Student Guide March 2005 Using the Sabre System Work Area 12

U s i n g S a b r e w i t h P o i n t a n d C l i c k

• Use the Sabre with Point and Click portlet to generate formats to the Sabre system Features

• Increase your work efficiency without having to learn any new formats. You can still type and enter Sabre system formats directly into the Sabre system, but now you have more options!

• Tool Tips automatically appear when you rest your mouse over highlighted text, letting you know what action will take place when double-clicking on that highlighted text

• Sabre with Point and Click is available for air availability, airfares and rules, seat selection, cars, hotels, queues, calendar, PNR functions and more! Plus, future enhancements will include more Point and Click functions!

• A wealth of quick references for various Point and Click functions are available in the MySabre Help Center.

Sample PNR Double-click on highlighted text

Tool Tip

Click Travel Products, then Sabre with Point & Click (on the Home page) to open the portlet.

Open portlet

Tip! Click to select Air, Hotel or Car.

Tip! Complete the fields and click GO

MySabre Student Guide March 2005 Using Sabre with Point and Click 13

Display Availability and Book a Flight using Sabre with Point & Click

Point & Click air availability example response

• You can use the Sabre with Point & Click > Air > Availability feature to request a specific airline or Direct Access.

Availability tips!

• After using the Air Availability portlet to display availability, the portlet will return to the original default display.

• In the Availability response, click on the carrier code to display applicable fares.

• In the Availability response, click on the flight number to display flight details.

Booking Tips! Question Answer

How do I book a flight? First, click to update the Number of Seats field in the portlet if you are booking more than one seat.

Then, double-click on the class of service for the desired flight segment. The system will book the flight and display the confirmed segment.

How do I book connecting flights? Double-clicking on the first flight segment will automatically sell both segments.

What if I accidentally click on a class of service on the connecting (second) flight?

A special portlet will open to help you book the correct flights in the correct class of service!

What if I want to book a flight in a particular class of service, but availability shows zero seats available?

Double-click on the class of service that is showing zero seats available.

If the airline allows the waitlist, you will see the segment booked with an LL status code.

If the waitlist is closed, the segment is returned with a UC status code.


Sabre with Point and Click - Hotels

Click Hotel in the Sabre with Point & Click portlet (under the Travel Products tab). Open portlet

Click Hotel to open the hotel feature

The asterisk (*) indicates required fields

Tip! Use the Location specifics fields to request a hotel in a specific area. Note: The default is Airport locations.

Optional: Click Open rate specific fields to request a specific rate code, contract code, negotiated code or a rate maximum.

Optional: Click Open hotel specific fields to enter a hotel name, chain code, property type or amenities.

Tip! If an itinerary is active the work area, the hotel feature will automatically be populated with pertinent information.


Hotel availability example response

From the hotel availability response, click on the… Hotel

Availability Tips

• Line number to display a Hotel Description (HOD) for that property • 2-letter hotel chain code to display a list of the chain’s properties at this destination • distance and direction indicator to display points of interest (HOG) near this hotel • HOT* to display more hotel availability

Double-click on the property name in the hotel availability response. An interactive screen will display property details, photos, real-time room availability, rates, and other vital information!

Hotel maps & photos


All hotels from the hotel availability response in the Sabre system are plotted on the map and identified by number. The hotel names and numbers correspond to the names & line numbers in the hotel availability response.

From the Hotel Maps & Photos response, click on the… Hotel Maps & Photos Tips • desired Zoom level for a closer view or farther view

• directional indicator arrows to move the map view to the North, South, East or West • hotel photo to view an enlarged photo • photo number under More Photos to view additional hotel photos • View Rates and Descriptions to view the hotel rate description screen • name of any hotel in the hotel list to view photos for a different hotel • More hotels> to request more hotels or <Prev hotels to display the previous list • Return to Sabre System to return to the Sabre system screen

Hotel Description example response

From the hotel description response, click on the… Hotel Description Tips

• property number to display general guarantee information • rate to display the rate rules (HRD) description • city code to display points of interest (HOG) near this hotel • cancellation code to display hotel cancellation information Note: You can also display hotel maps and photos by clicking on the hotel name from

the Hotel Description screen.


From the Hotel Description response, click on the line number to sell the hotel room & rate plan.

The Hotel > Availability > Sell feature will open in the Point and Click portlet.

Enter the necessary information in the fields

Optional: Click Open Frequent Traveler Info and/or Open Additional Requests to enter additional information.

Click GO to book the room.

Book a hotel

Display the PNR containing the hotel segment to be modified.

Double click on HHL in the hotel segment.

The Hotel Modify feature will automatically open in the portlet and will be populated with the booking information.

Modify the desired information. Note: Dimmed fields indicate information that can not be modified. You need to cancel the booking and make a new booking.

Click GO to send the Hotel Modify entry to the Sabre system.

Modify a hotel


Sabre with Point and Click – Cars

Click Car in the Sabre with Point & Click portlet to open the Car Availability feature. Open portlet

Click Car to open the car feature

The asterisk (*) indicates required fields

Tip! If a itinerary is active the work area, the car feature will automatically be populated with pertinent information.

Optional! Click Open customer / vendor info to enter frequent renter or corporate discount numbers.

Complete the fields and click GO

Car availability example response


From the car availability response, click on the… Car Availability Tips

• 2-letter vendor code to display a list of this vendor’s rental locations at this destination • Vendor name to display a Car Quote for this vendor • Car type code to display the car type description and example makes and models • Car rate to display the rate rules description • Extra mile charge to display the car policy for this vendor

From the car availability response, click on the line number to sell a specific car.

The Car > Availability > Sell feature will open in the Point and Click portlet.

Enter the necessary information in the Car Sell fields.

Optional! Click Open customer / vendor info and./or Open Additional Requests to enter additional information.

Click GO to send the Car Sell entry to the Sabre system.

Sell a car rental

Display the PNR containing the car segment to be modified.

Double click on CAR in the car segment.

The Car Modify feature will open in the portlet and will automatically be populated with the booking information.

Modify the desired information. Note: Dimmed fields indicate information that can not be modified. You need to cancel the booking and make a new booking.

Click GO to send the Car Modify entry to the Sabre system.

Modify a car


Sabre with Point and Click – PNR Services

PNR Services is a easy-to-use window to add special requests or info to a PNR, such as:

• Special Service Request (SSR) – meals (diabetic, kosher, etc), special assistance (deaf, blind, pet in cabin, etc), wheelchair

• Other Service Information (OSI) – miscellaneous free text info for the carrier

• Frequent Flyer – generates the traveler’s frequent flyer account info to carrier

Procedure

Display a PNR or be in the process of creating a new PNR. 1

2 Click on Tools in the menu bar (above the Sabre system work area),

then select PNR Services.

Shortcut: CTRL + O

3 The PNR Services window will automatically be populated with the passenger names and air segments from the PNR.

4 Complete the PNR Services window: • Click on a passenger name to select it –or- click Select All under the passengers names.

• Click on an air segment to select it –or- click Select All under the air segments.

• Click on the desired service type (Meals, Assistance, Wheelchair, OSI, Frequent Flyer)

• Complete the information (varies based on the type of service selected).

5 Click Add to add the request to the PNR.

Examples: 3DBMLA-1.1,2.1 3WCHS2-1.1

Note: If the airline is American Airlines, the request is entered with a “4” prefix. For all other airlines, the request is entered with a “3” prefix.

Click Close Window to close the PNR Services window. 6

End the PNR to generate the service or information to the carrier(s). 7


Sabre with Point and Click – Encode/Decode

Do have ever forget a travel industry code or forget the format to encode/decode? The new Encode/Decode feature makes it quick and easy!

Procedure

1 Click on Tools in the menu bar (above the Sabre system work area), then select Encode/Decode

Shortcut: CTRL + D

2 The Encode/Decode pop up window will appear. • Click the down arrow in the Category field to view and select from the list of categories, such as airlines,

airport codes, car and hotel vendors, etc.

• Click the Encode or Decode button

• Enter the word you want to encode - or - the code you want to decode.

3 Click Search. The results will be displayed.

Click Close Window or ⌧ to close the Encode/Decode pop-up window.

Another method

There is also a Encode window that can be accessed from within the Sabre with Point and

Click portlet. Whenever you see this Encode icon behind a field, you can click the icon to open an Encode window.

Click the Encode icon to open the corresponding Encode window.


Sabre with Point and Click – Memo Pad

The Memo Pad feature allows you to quickly capture a Sabre system format and its response for later use. The Memo Pad is only applicable after you have entered a format in the Sabre system and the response is displayed.

Procedure

1 The Sabre system entry and response that you wish to capture must be in your Sabre system work area.

2 Click Tools in the menu bar (above the Sabre system work area), then select Memo Pad

Shortcut: CTRL + Y

3 A pop-up window appears which contains a copy of the last Sabre system entry and response that was displayed in the Sabre system work area.

4 Click the Minimize button to reduce the new window and to keep the Memo Pad for further use. If you have a Memo Pad active and you return to the Sabre system work area and clear the screen, the contents of the Memo Pad remains active, allowing you to use Sabre with Point and Click features highlighted in the Memo Pad. This is an example of three separate minimized Memo Pads:

5 Click the Maximize button to restore the Memo Pad window for use. You can use the Memo Pad to quickly return to a Sabre system response and use Sabre with Point and Click to select a highlighted field. When you double-click a highlighted field, the Sabre system format and its response appear in the Sabre system work area.

6 You may create as many Memo Pads as necessary.

Just repeat Step 1 after each Sabre system entry and response that you wish to save in a Memo Pad.

7 Click the X to close the Memo Pad. The Memo Pad is no longer available for use once you close it.


U s i n g T r a v e l P r o d u c t s a n d A g e n t T o o l s

As previously discussed, the Home page automatically defaults to displaying the Sabre system work area. But, just click on the Travel Products or Agent Tools “tabs” to display a list of additional applications.

Section Menu Selection Description

Sabre with Point & Click Double-click on highlighted areas of Sabre system responses to display information without entering a format

Last Minute Deals

MySabre Student Guide March 2005 Using Travel Products and Agent Tools 24

One stop shopping for spontaneous, affordable, last minute getaways on Agent59

Cruise Launch Sabre CruiseDirector reservations software to access cruise line information, availability, rates and book cabins

Sabre Vacations Book vacation packages from a variety of leading tour operators

Today’s Low Fares Quickly display the lowest fare for your favorite city pairs

Travel Products (portlets)

Specialty Bookings Locate and book unique accommodations and tours

Format Finder Online reference tool for Sabre system formats

Document Delivery Use Sabre® Virtually There® to send an e-mail to the traveler with links to their itinerary, eTicket receipt or eInvoice

Sabre Travel Protection Quickly and easily sell or decline travel insurance

Agency Applications Personalize MySabre with links to your software applications

Agent Tools (portlets)

Graphical Ticketing Issue electronic tickets, Phase IV tickets and ticket exchanges

Below both portlets

Calendar A calendar of the current month appears at the bottom of the Travel Products & Agent Tools portlets. Click the links to display the previous month or next month.

Travel Products – a suite of applications to book travel for your clients Terminology

Agent Tools – tools to manage clients and documents Separator Bar – this bar separates the Sabre system work area (also known as the Sabre emulator) and the secondary Applications area. Secondary Application area – Travel Products and Agent Tools will appear in this area when activated

Using Travel Products and Agent Tools

• The Home page automatically defaults to displaying the Sabre system work area.

• Clicking on the Travel Products or Agent Tools tabs will display a drop down list of various applications on the right side of your screen.

• As you move your cursor over the options listed, a brief description of each application appears below the list.

• Click the application of your choice to open the corresponding portlet for that application. (Only one Travel Product or Agent Tool can be open at a time.)

• Complete the portlet fields and click GO to activate the application.

• The Separator Bar will automatically raise up (covering almost all of the Sabre system work area) to display the Secondary Application area, which will be populated with the requested application.

Returning to the Sabre system work area (emulator)

There are several methods to return to the Sabre system work area when you have the Secondary Application area open:

Action Example

Click the down arrows in the Separator Bar

Complete the application in the Secondary Application area (varies)

MySabre Student Guide March 2005 Using Travel Products and Agent Tools 25

Click the Sabre system work area which is dark blue (unless customized) and appears just above the Separator Bar

Click the Sabre system menu options (File, Edit, View, Keys, etc) in light blue (unless customized)

Click the Travel Products or Agent Tools tabs

Separator Bar Tips!

By clicking on the arrows in the Separator Bar, you can toggle back and forth between the Sabre system and your last application in the Secondary Application area.

Note: If there was not any Travel Product or Agent Tool previously opened in the Secondary Application area, the response is: “Please select an application from the Travel or Agency Tools menu.”

A g e n t 5 9 L a s t M i n u t e D e a l s

• Quickly and easily shop for great deals for weekend trips in the next two weeks Features

• When entries are made in the Sabre system that meet certain criteria (travel dates and destination), interactive Agent59 offers appear in a “Yellow Box” banner above the response

• Displays only available packages in an easy to read format

• Earn commission on the base package price, plus, you can add on your agency service fee, which is bundled into one total trip price!

• All the trip information is sent in one handy e-mail, perfect for sending to your client. Plus, Agent59 creates a Sabre system PNR, so you can track your bookings!

Click Last Minute Deals under Travel Products (on the Home page) to open the Agent59 portlet. Complete the fields and click GO.

Open portlet

Tip! Use the portlet to do a quick search by destination.

Tip! Click the Agent59 home link to use other search options, such as search by interest or keyword.

Available trips example response

Click on the Agent59 home hyperlink in the Last Minute Deals portlet to display the Agent59 home page in the MySabre “work area”. The Agent59 home page offers 3 different search methods.

Additional method

MySabre Student Guide March 2005 Agent59 Last Minute Deals 26

C r u i s e s

• Use Sabre CruiseDirector reservations software to access cruise lines’ systems and reserve cruises, special services, pre/post cruise packages, etc.

Features

• Obtain a wealth of cruise line information, including availability, rates, and brochure information, such as cruise line policies, ship statistics, apparel recommendations, etc.

• Easily merge the segment into a Sabre system PNR

Click Cruise under Travel Products (on the Home page) to open the Cruise portlet. Open portlet

Click on Launch Sabre CruiseDirector which will open CruiseDirector in a separate browser window from MySabre. Sign in to CruiseDirector using your normal Sabre system password .

CruiseDirector home page

Note: In order to use CruiseDirector, the CruiseDirector software must be installed on your desktop. This is an option during the MySabre install process.

Available sailings example response

MySabre Student Guide March 2005 Cruises 27

S a b r e V a c a t i o n s

• Sabre® Vacations® is a dynamic, web-based information and reservations system Features

• Point and click format is designed to be quick and easy…start booking immediately! • Book vacation packages from a wide variety of leading tour operators • Rich destination information provided by Frommer’s • Detailed promotions information, including traveler “hot deals” and agency incentives • Detailed online support, FAQs, and a user glossary Click Sabre Vacations under Travel Products (on the Home page) to open the portlet. Enter your Sabre Vacations account number, name and password and click GO.

Open portlet

Vacation Search Results example response

Sabre Vacations is free for all Sabre ConnectedSM travel agencies and registering is quick and easy! There's no need for lengthy contracts or commitments, just answer some basic questions in the online registration tool and begin booking Sabre Vacations in as few as two business days!

Registration

MySabre Student Guide March 2005 Sabre Vacations 28

T o d a y ’ s L o w F a r e s

• Quick and easy way to view, at a glance, the lowest fares for a city pair Features

• Customize to automatically display the lowest fares for your favorite city pairs!

Click Today’s Low Fares under Travel Products (on the Home page) to open the portlet. Enter the Departure and Destination airport city codes and click GO.

Open portlet

The Fare detail screen provides the information, such as airline and fare basis code, needed to locate and book the requested low fare.

Today’s Low Fares example response

MySabre Student Guide March 2005 Today’s Low Fares 29

The Today’s Low Fares portlet can also be customized to automatically display the lowest fares for up to ten of your favorite city pairs! Click Add Cities in the portlet to add or remove city pairs.

Customize city pairs

Enter up to ten favorite city pairs, then click Save Changes. Configure sample response

Tip! When removing city pairs, be sure to click to insert a checkmark in the Remove box, then click Update before clicking Save Changes

The portlet will reflect the lowest fares (as of 9:00 am that day) for your favorite city pairs. Customized portlet sample

Tip! Click a city pair hyperlink to view the fare details, such as the airline and fare basis code.

MySabre Student Guide March 2005 Today’s Low Fares 30

S p e c i a l t y B o o k i n g s

• Locate and book unique accommodations and tours and integrate the booking back into

a Sabre system PNR Features

• Detailed product descriptions and information including pictures

• Print a Prepaid Voucher for your customer

Click Specialty Bookings under Travel Products (on the Home page) to open the portlet. Complete the appropriate fields using the drop down lists and click GO.

Open portlet

Search Results example response

MySabre Student Guide March 2005 Specialty Bookings 31

F o r m a t F i n d e r

• Easy to use, interactive help system provides quick access to Sabre system formats, descriptions, and detailed procedural information

Features

• “Send to Sabre” feature provides ability to quickly send a format to the Sabre system

There are several ways to launch the Format Finder help system: Various methods to launch Format Finder

• Click Format Finder under Agent Tools (on the Home page) to open the portlet

• From the Sabre system work area, click Help in the menu bar, then click Format Finder Help on the drop down menu

• From the Sabre system work area, press Ctrl + Z on the keyboard as a shortcut

• If AutoHelp is turned on, Format Finder will automatically open when an incorrect format is entered in the Sabre system

Using the Format Finder Portlet

Description Example

Click Format Finder under Agent Tools (on the Home page) to open the portlet.

Enter a keyword or Sabre system format in the Search box and click Search Format Finder. Even partial formats can be entered!

The Secondary Application area appears with a list of “matches” on the left and the Format Finder home page in the main area.

Click the desired topic in the list of matches. That topic will replace the Format Finder home page content.

MySabre Student Guide March 2005 Format Finder 32

Using the Format Finder “Send to Sabre” Feature

Clicking the Send to Sabre button will send any information in this field into the Sabre system. (Applicable to I-Frame mode only)

Shortcut: You can copy a format from a Format Finder response and paste it into this field! Edit the format, if necessary, then click Send to Sabre.

Using the Format Finder Home page

Click Home Page to display the Format Finder home page with major topic categories. Click on any topic to display more information.

Format Finder Navigation options

Several navigation options appear at the top of the Format Finder home page or response.

Click Contents to display a list of the Contents.

Click Search to display the search field.

Click Home Page to display the Format Finder home page.

Click Contact Us to send an e-mail to the Format Finder support team.

Click outside the Secondary Application work area to return to the Sabre work area.

Click the Separator Bar to return to the Secondary Application area. Format Finder retains the previous displayed content.


Configure the Format Finder Screen Display

There are two different display options for how you want Format Finder responses to open on your desktop:

• I-Frame Display (default method) - Format Finder responses will appear in the Secondary Application work area of the MySabre home page. This method offers the Send to Sabre feature.

• Separate Window Display – Format Finder responses will open in a separate, pop-up, browser window. You can use ALT+TAB to toggle between windows. (This display option does not include the Send to Sabre feature.)

Access the Configure Format Finder screen by clicking Configure Screen Display in the Format Finder portlet. Select your display preference and click Save changes. You can change the screen display anytime you want.

Using Format Finder AutoHelp feature

AutoHelp is a Format Finder feature that automatically launches the help system anytime you make a format error in the Sabre system. The system defaults AutoHelp to “off”, but it is easy to change!

If you want….

How to activate AutoHelp feature

Then…

Turn on Format Finder AutoHelp select Help in the Sabre system work area, click to add a checkmark in front of AutoHelp .

Turn off Format Finder AutoHelp select Help in the Sabre system work area, click to remove the checkmark in front of AutoHelp .

Example


D o c u m e n t D e l i v e r y

• Send your customer an e-mail with links to display their itinerary, eInvoice and/or their eTicket on the Sabre® Virtually There® web site

Features

• Send the e-mail to multiple e-mail addresses, such as the customer’s business and personal e-mail addresses and even specify a language!

• Add an e-mail subject line and up to 3 lines of text in the body of the e-mail

Send an e-mail

Step Action

1 From the MySabre home page, sign into the Sabre system

MySabre Student Guide March 2005 Document Delivery 35

2 Display the PNR you want to use to send an e-mail.

Note: Notice that this PNR already includes an e-mail address in the PE field.

3 Click Document Delivery under Agent Tools (on the Home page) to open the portlet.

4 Click Setup. The Document Delivery screen appears in the work area.

Important: If the e-mail address(es), e-mail subject line and/or e-mail free text are already entered in the Sabre system PNR, this information will automatically be populated into the Document Delivery form.

If this information is not already in the PNR, you can type it in the Document Delivery form. After clicking Send, the information will automatically be added to the Sabre system PNR.

Send an e-mail, continued

Step Action

5 Complete the Document Delivery form and click Send to generate the e-mail.

6 The Document Delivery portlet will automatically close and the Sabre system will appear in the work area with the updated PNR. Example:

1.2REILLY/JAMES/ELIZABETH 1 AA1379Y 15JAN S DFWYVR HK2 1025A 1254P /DCAA*ILPZPT /E 2 AA 330Y 25JAN W YVRDFW HK2 146P 752P /DCAA*ILPZPT /E TKT/TIME LIMIT 1.TAW/14MAR PHONES 1.DFW888-555-1212-H PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL CUSTOMER NUMBER - 011000 REMARKS 1.V‡SL-ITINERARY FOR YOUR VANCOUVER VACATION 2.V‡EM-DEAR MR. REILLY, HERE IS THE ITINERARY FOR YOUR VANCOV ER VACTION. 3.V‡EM- THIS GREAT LOW PRICE REQUIRES THE NON-REFUNDABLE TIC KETS MUST B 4.V‡EM-E PURCHASED BY NEXT WEEK. THANK YOU, JUDY RECEIVED FROM - JUDY B4T0.ATX*HB0 1330/03MAR05 ILPZPT H

MySabre Student Guide March 2005 Document Delivery 36

Subject line and free text added to PNR from Document Delivery form

S a b r e T r a v e l P r o t e c t i o n

• Access and sell comprehensive travel insurance, such as trip cancellation, trip

interruption, trip delay, baggage loss or delay, medical insurance, emergency assistance and much more

Features

• Instant access to insurance company information on policy coverage, price quotations and booking verification

• The insurance segment is automatically integrated into the Sabre system PNR

Registration with Travel Protection’s preferred vendor, CSA Travel Protection, and/or with another travel protection provider of your choice, is required before you can access and sell travel protection insurance.

Registration required

Access the Travel Protection “Community”, found under the Business Tools menu on eServices, to access CSA’s online registration tool. This “Community” has a wealth of information about travel protection!

Access Sabre Travel Protection under Agent Tools on the MySabre home page. Two methods to launch Travel Protection

-- or --

Click on highlighted prompts when ending transaction on a new Sabre system PNR.

Travel Protection can be accessed from system prompts to book or decline travel insurance when ending transaction on a PNR in the Sabre system. For example:

Sabre system prompts at end transaction

MySabre Point & Click functionality makes it easy…just click the highlighted screen text to BOOK or DECLINE Travel Protection!

MySabre Student Guide March 2005 Sabre Travel Protection 37

Click Sabre Travel Protection under Agent Tools (on the Home page) to open the portlet. Complete the appropriate fields using the drop down lists and click GO.

Portlet method - open portlet

Policy Details example response

MySabre Student Guide March 2005 Sabre Travel Protection 38

A g e n c y A p p l i c a t i o n s

• Personalize MySabre with links to your frequently-used software applications Features

• These links (maximum 5 links) will appear in the Agency Applications portlet on MySabre and provide a great shortcut tool

Click Agency Applications under Agent Tools (on the Home page) to open the portlet. Click Setup to customize this portlet with your favorite applications.

Open portlet

Enter the application name as you want it to appear in the Agency Applications portlet. Enter the path for the software application’s executable file in the New Value field -or- click Browse to search for the path. Click Save Changes.

Setup Application example

Click the customized link(s) to open your application!

Customized portlet example

MySabre Student Guide March 2005 Agency Applications 39

G r a p h i c a l T i c k e t i n g

• Long and complex ticketing formats are made quick, easy and accurate using Graphical

Ticketing! Features

• Issue different types of ticketing transactions, such as electronic tickets, Phase IV tickets and exchange tickets

• Ability to verify pricing information prior to ticket issuance

• Enter optional information such as baggage allowances, tour codes, ticketing endorsements, etc.

• Additional features include sending PNRs to the ticketing queue, voiding tickets, issuing invoices and itineraries, etc.

While Graphical Ticketing is a portlet on MySabre, first time users will need to download the Graphical Ticketing software. The system will automatically prompt you through the process if it is not already installed.

Download software

Issue a basic ticket

Step Action

1 From the MySabre home page, sign into the Sabre system and designate your ticket and invoice/itinerary printers.

2 Display the PNR you want to use to issue tickets and invoice/itineraries.

3 Click Graphical Ticketing under Booking Tools (on the Home page).

MySabre Student Guide March 2005 Graphical Ticketing 40

Issue a basic ticket, continued

Step Action

4 The ticketing screen will open in the work area and will be populated with data from the PNR.

Note: If a PNR is not open in the Sabre system prior to accessing Graphical Ticketing, an Open Passenger Name Record screen will appear to enter the information and display the PNR.

5 Deselect any passengers you do not want to ticket (defaults to all passengers) and verify the passenger type is correct.

6 Deselect any segments you do not want to ticket (defaults to all segments)

7 Verify the validating airline, commission, and form of payment information is correct.

8 OPTIONAL – Verify Pricing data prior to ticketing: a. Click the Pricing button. A pricing screen appears. b. Click Price. The Pricing Response displays. c. Verify the information is correct and click OK. d. Click Store Fare with FP (optional), then click Continue. e. The ticketing window re-appears. f. A blue dot appears on the Pricing button to indicate that pricing

information is ready to be sent. 9 If all information is correct, click Issue Ticket. The Sabre system response

appears in the lower part of the screen. The data waiting indicator dot on the pricing button is gone after the ticket is issued.

10 Click Close PNR (right side of ticketing window) to end the record.

Note: Depending on the option chosen in the Print box, the PNR may already be closed.

For more information, click Help (top right corner of MySabre screens) to access the MySabre Help Center where multiple tutorials for Graphical Ticketing are available.

More information

MySabre Student Guide March 2005 Graphical Ticketing 41

D e s t i n a t i o n D e t a i l s

Click the Destination Details “tab” to access travel guides, weather forecasts, maps and driving directions, convert currency, passport and visa information, and much more!

1B 5B 4B 2B 3B

1A 2A 3A 4A 5A

Feature Description

1 (A & B)

Travel Guides Detailed information on worldwide destinations, such as holidays, taxes, tipping, currency, entry requirements, etc.

2 (A & B)

Currency converter Quick and easy currency conversion. You can even print a handy conversion chart for your customers! Plus, you can personalize MySabre to display currency conversions for currencies of your choice.

3 (A & B)

Weather Enter a city or airport code to quickly display a forecast. You can even customize the weather display by adding or removing cities.

4 (A & B)

Maps & Driving Directions

Just type in an address to display a graphical map. You can even access driving directions!

5 (A & B)

Travel Alerts by Nationwide Intelligence

Access strategic travel information, such as travel alerts for airports, airlines, cities and countries.

Notice there are two portlets (A & B) for each of these features: • the portlets in the left column (A) can be used for quick searches • the portels in the work area (B) can be used for more detailed searches or to customize information

MySabre Student Guide March 2005 Destination Details 42

C r e a t i n g T r a v e l G u i d e s

Click Travel Guides (on the Destination Details page) to open the travel guide portlet. Use the down-arrow boxes to select the region, country, etc, then click GO.

Travel guide portlet

Travel guides are also “intuitive”! If a PNR is open in the Sabre system, that destination city is automatically displayed in the Travel Guides area in the center of the screen!

Intuitive response

Travel guide information is organized into categories. Simply click on the desired category for more information!

Travel guide response

Tip! Click a link to display content for that topic!


Depending on the destination, travel guides may be organized into city, state or country levels. The city level may only contain a brief overview, with more detailed information located under the state or country level.

“Levels” of information

MySabre Student Guide March 2005 Creating Travel Guides 43

C o n v e r t C u r r e n c y

Click Currency converter (on the Destination Details page) to open the currency converter portlet. Use the down-arrow boxes to specify the currencies to be converted and the amount to be converted, then click Convert.

Note: If an amount is not entered, it will default to one unit of the specified currency.

Currency converter portlet

Currency conversion response

MySabre Student Guide March 2005 Convert Currency 44

The Currency Converter results (above) gives you the option to display and print a great conversion chart for the travelers. Your customers will appreciate this great service!

Traveler chart


Customize currencies

Notice there are two currency converter portlets (on the Destination Details page). You can use the portlet in the work area (right side of screen) to customize currency conversions of your choice!

1. Click edit on the currency converter portlet (right side of screen) to begin.

2. Select up to six currency conversions that you want to automatically appear.

3. Click Save Changes.

4. Your custom currency conversions will automatically appear on the Destination Details

page in MySabre!

Tip! You can view details on the currency conversion by clicking on the hyperlink!

MySabre Student Guide March 2005 Convert Currency 45

W e a t h e r

The Weather portlet provides quick access to weather information and forecasts. Click Weather (on the Destination Details page) to open the weather portlet. Enter the three-letter airport or city code in the Search box and click GO.

Weather portlet

Weather forecast response


The weather portlet in the work area of the Destination Details page can be customized to automatically display the current weather for your favorite cities. Click Edit to add or remove cities (up to ten) and select the temperature scale (Fahrenheit or Celsius).

Customize weather display

Tip! Click a city name to display a detailed seven day weather forecast for that city!

The Weather portlet in the work area is also “intuitive”! As you display city pair availability in the Sabre system, the weather for the destination city is automatically displayed in the weather portlet (along with any customized cities)!

Intuitive response

MySabre Student Guide March 2005 Weather 46

M a p s a n d D r i v i n g D i r e c t i o n s

Click Maps and Driving Directions (on the Destination Details page) to open the portlet. Enter the address information and click GO.

Maps and Driving Directions portlet

Map response

MySabre Student Guide March 2005 Maps and Driving Directions 47

T r a v e l A l e r t s b y N a t i o n w i d e I n t e l l i g e n c e

The Travel Alerts by Nationwide Intelligence portlet provides access to strategic travel information, such as travel alerts for airports, airlines, cities, and countries. Click Travel Alerts by Nationwide Intelligence (on the Destination Details page) to open the portlet. Enter the keyword and click GO.

Travel Alerts portlet

Keyword tips The “keyword” field is similar to using an Internet browser’s search engine. For the most success, enter a city or country name. If no alerts for that destination exist, the response will be “No Information Available.”

Example search results

Notice there are two Travel Alerts by Nationwide Intelligence portlets on the Destination Details page. The portlet in the work area provides hyperlinks to a wealth of information, such as airline alters, airport alerts, city alerts, etc.

Another method


MySabre Student Guide March 2005 Travel Alerts by Nationwide Intelligence 48

A g e n c y e S e r v i c e s

• Generate Booking Reports and tailor them to your needs Features

• Access a wealth of product information from “Communities”

• Print format quick references

• Sign up for virtual training classes or train at your own pace with Personal Trainer educational software

Click the Agency eServices “tab” to access a wealth of management information and tools. Agency eServices page

Note: Agency eServices is continuously updated and subject to frequent changes.

Always check the live web site for the latest example responses.

Hover your cursor over the eServices menu bar to display drop-down menu selections. How to use

MySabre Student Guide March 2005 Agency eServices 49

Agency eServices menus and features:

Drop down menu Features

Support Menu

• Agency Dispatch • Contact My Support Team • Developer Tools • Documentation • Downloads

• Format Finder • HW/SW Install Support • Hardware/Tech Support • Printer Support • Software Support Desk

Ordering Menu

• Add/Delete/Move Equipment • Hardware Solutions • Past Date PNRs • Qualified Vendors

• Sabre Inform • Sabre Internet Messaging • Third Party Consulting Services • View Order Status

Training Menu

• Training Overview • Format Quick Reference • Index/Enroll in Training • Personal Trainer

• Sabre Training Partners • Training Workbooks • Virtual Classroom

Business Tools Menu

• Bulletin Updates • Communities • Direct Reference System • E-mail Library

• Fare Management Tools • Marketing Tools • Profile • e-famtrips

Product Menu

• Agent59 • Card Services • Get There Connection • Sabre Vacations

• Web Services • World Choice Travel.com • Product Dashboard • Product Reviews and Demos

Manager Menu

• Call Track Reports • Forms • Sabre Configuration • Sabre Magnify

• Secured Services • Simplicity Plan • System Data Reports • View and Pay Invoice

Note: Menus and features are subject to change.

Authorization from the agency owner/manager is required to access some Agency eServices features or menus.

Restricted access

Agency eServices can also be accessed directly at https://eservices.sabre.com Another method to access

Note: Whichever method you use to access eServices, all the menus and features are the same! There is no difference!

Agency eServices offers a wealth of information for agents and owners/managers. Separate training classes on Agency eServices are also available.

Additional training

MySabre Student Guide March 2005 Agency eServices 50

https://eservices.sabre.com/

MySabre Student Guide March 2005 Putting It All Together 51

P u t t i n g I t A l l T o g e t h e r

Now that you’ve have an overview of all the different tools available on the MySabre portal, lets see how to put it all together to make a sample leisure booking.

Goal Scenario Action

Customer calls travel agent

The customer wants to book a long-weekend trip to Cancun, to celebrate his wedding anniversary.

Use the Memo area of the Sabre system work area to make notes about the customer’s request, such as dates, times, preferences, etc.

Retrieve customer info

This is a repeat customer who already has an account with your agency.

Retrieve the customer’s Star profile record in the Sabre system and “move” the information into the Sabre work area.

Book flights and confirm airfare

Even though this trip is for a special occasion, the customer would like to obtain the lowest fare possible.

Use Sabre with Point & Click to display airfares, check availability and book the itinerary.

If applicable, based on the travel dates & city pairs, the response may include an offer for a Last Minute Deal (Agent59) package.

Book hotel reservation

The customer needs hotel reservations also.

Use Sabre with Point & Click to quickly display hotel availability and rates.

Check entry requirements

The agent needs to check the entry requirements for this customer (a U.S. Citizen) to enter Mexico.

Click on Destination Detail, then Travel Guides. Request Latin America, then Mexico, and click GO.

Check for travel alerts

The customer asks if there are any travel alerts for travel to Mexico.

Enter Mexico in the Travel Alerts by Nationwide Intelligence portlet on the Destination Details page and click GO.

Print currency conversion chart

The agent offers the customer a handy currency conversion chart for Mexican Peso – US Dollars

Click the Destination Detail tab, then Currency Converter.

Complete PNR and e-mail trip info

The customer asks for a copy of the itinerary and hotel information.

Complete the PNR. Click on Document Delivery on the Home page. Enter the e-mail information and click Send. Sabre Virtually There will automatically send an e-mail to the customer with a link to their online itinerary.

Customer receives e-mail

The customer receives e-mail and clicks on the hyperlink

The customer can view and print their itinerary, eTicket receipt and eInvoice. They can even forward a copy of the itinerary to their house sitter!

U s i n g M y S a b r e i n y o u r D a i l y R o u t i n e

MySabre was designed to provide you with all the tools and information you need into one single access point. Every agency is different, but following are some examples that you might want to consider incorporating into your daily work routine.

Feature Description

Open and Log In to Sabre system Access MySabre, sign into the portal, then sign into the Sabre system portlet

Check lowest airfares for your favorite city pairs

Click Today’s Low Fares under Travel Products (on the Home page) to review today’s lowest prices for your favorite city pairs (previously customized)

Check Sabre Travel Network news and industry news

Click on Agency eServices tab and review the Spotlight / What’s New and Daily Bulletins (which replaced Y/SAB/HOT)

A d d i t i o n a l I n f o r m a t i o n o r T r a i n i n g

As discussed in this class, your main source of information is the MySabre Help Center, which is built right into MySabre. Remember that the Help Center offers quick references, tutorials, workbooks, and much more!

MySabre Help Center

Also as discussed in this class, a wealth of Sabre system formats and responses can be found in the Format Finder portlet, which is built right into MySabre.

Format Finder

Quick References and Training Workbooks are also available under the Training drop down menu in Agency eServices. Agency eServices can be accessed from the MySabre portal or by direct URL at http://eservices.sabre.com/.

Quick References

Virtual training classes are available to learn more about individual MySabre products or features, such as Agent 59, Sabre Vacations, Format Finder, Agency eServices and more. View class schedules and enroll in Agency eServices, under the Training drop down menu, then select Index/Enroll in Training. Agency eServices can be accessed from the MySabre portal or by direct URL at http://eservices.sabre.com/.

Virtual training classes

MySabre Student Guide March 2005 Using MySabre in your Daily Routine 52

http://eservices.sabre.com/


Q u i c k R e f e r e n c e

Tab / Page Portlets Description

Sabre global distribution system HOME Sabre System

MySabre Student Guide March 2005 Quick Reference 53

Sabre with Point & Click Double-click highlighted areas to display info

Last Minute Deals Spontaneous, affordable last minute getaways

Cruise Cruises rates, availability and reservations

Sabre Vacations Book packages from variety of tour operators

Today’s Low Fares Quickly display the lowest fare for your city pairs

TRAVEL PRODUCTS MENU

Specialty Bookings Book unique accommodations and tours

Format Finder Online reference tools for Sabre system formats

Documents Delivery E-mail itinerary or receipts to your customer

Sabre Travel Protection Sell comprehensive travel insurance

Agency Applications Personalize with links to your favorite software

AGENT TOOLS MENU

Graphical Ticketing Issue eTickets, exchanges and Phase IV tickets

Travel Guides Detailed information on worldwide destinations

Currency Converter Quick and easy currency conversion and charts

Weather Enter a city or airport code to display a forecast

Maps and Driving Directions Type in an address to display a map

DESTINATION DETAILS

Travel Alerts Access strategic travel alerts and information

AGENCY ESERVICES

Drop down menus include Support, Ordering, Training, Business Tools, Product and Manager

Productivity tools and services for travel agents, owners and managers, such as quick references, online training, booking reports and much more!

Misc Hyperlinks Description

My profile Display or modify your agent profile or settings

Contact us Report problems, ask questions, or offer ideas

Sign out Log out at the end of the day

Site Index Alphabetical index to quickly find information

HYPERLINKS

Help Display the Help Center for online help

MySabre Student Guide March 2005 Review 54

R e v i e w

Name: __________________________________________________________ Pseudo City Code: _________________________________________________ Training Event: __________________________________________________ Date: ___________________________________________________________

Please circle the correct answer(s):

1. MySabre can be displayed anywhere and anytime that you have access to the Internet.

A. True B. False

2. All the agents in one office should share a common Sabre system sign in/password.

A. True B. False

3. The Sabre system on MySabre can be customized to:

A. increase the font size B. display PF Key labels C. specify the colors of text and responses D. all of the above E. none of the above

4. The Today’s Low Fares portlet can be customized to automatically display the lowest

fares for how many of your favorite city pairs?

A. 1 city pair B. 3 city pairs C. 10 city pairs D. unlimited city pairs

5. Format Finder Online can be displayed by….

A. click Format Finder under Agent Tools (on the Home page) to open the portlet B. from the Sabre system work area, press CTRL + Z (keyboard shortcut) C. from the Sabre system work area, click Help in the menu bar, then click Format Finder D. all of the above

MySabre Student Guide March 2005 Review 55

6. Document Delivery under Agent Tools (on the Home page) can be used to…

A. arrange for a courier service to deliver tickers B. secure Passports and Visas for your customer’s traveling Internationally C. send an e-mail to the traveler with links to their itinerary on Virtually There D. arrange for prepaid airline tickets to be picked up at “will call” at the airport

7. Sabre Travel Protection can be used to sell…

A. trip delay, interruption or cancellation insurance B. baggage loss or delay insurance C. medical insurance D. all of the above

8. Agency eServices can be accessed by…

A. typing http://eservices.sabre.com in the address field of your browser B. click the Agency eServices tab/page on MySabre C. all of the above D. none of the above

9. Which MySabre page would you access to enroll in a Sabre system training class?

A. Home B. Destination Details C. Agency eServices D. None of the above

10. How would you change MySabre to appear in Spanish language?

A. MySabre is only available in English B. Select Spanish in the MySabre sign in screen C. Click on My Profile and change the language to Spanish D. B and C above
