Embed Size (px)
Citation preview
Registered charity number 209782
In partnership with
My visit tointu Trafford Centre
An autism friendly visual guide
Now shop onlineintu.co.uk/tra�ordcentre
Photograph courtesy of Seth Whales
MARK016_VisualGuide branded.indd 1 30/03/2015 15:07
2 3
What is intu Trafford Centre...intu Trafford Centre is a large shopping centre.
Address:intu Trafford Centre, Manchester M17 8AA
Telephone: 0161 749 1717
What day am I going to intu Trafford Centre? (Please tick)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Photography throughout the guide by Brian Higson, Dan Thompson & Diane Warburton, intu Trafford Centre staff
MARK016_VisualGuide branded.indd 2-3 30/03/2015 15:07
4 5
intu Trafford Centre app
You can download the free intu Trafford Centre app to your phone
• It has an interactive map (called TraffNav) to help you find your way around.
• It tells you news about intu Trafford Centre.• It tells you about events happening at intu Trafford Centre
During events, sales and Christmas, intu Trafford Centre can be busier and look different.
What time am I going to intu Trafford Centre?
• intu Trafford Centre is BUSIEST on Saturdays and Sundays.
• intu Trafford Centre is QUIETEST on Mondays, Tuesdays and Wednesdays from 10am in the morning until 12 midday.
• We are busier around Christmas and School holidays.
I will be at intu Trafford Centre for about
..................................hours ...................................minutes.
:
Who am I going to intu Trafford Centre with?
Upload, draw or insert picture of companion here.
MARK016_VisualGuide branded.indd 4-5 30/03/2015 15:07
6 7
.
How will I get to intu Trafford Centre?
You can get to intu Trafford Centre in the car.
• You can park your car in one of our car parks.
* Peel Avenue 9, the car park near Marks & Spencer and John Lewis, has the most Blue Badge spaces for registered Blue Badge owners.
You can also get the bus.
• The bus will drop you off at the station near Debenhams.
How will I get to intu Trafford Centre?
MARK016_VisualGuide branded.indd 6-7 30/03/2015 15:08
8 9
How do I get into intuTrafford Centre?
You will enter through one of 17 entrances.
They can be long They can be warm and dry
They can be exposed to the weather They are decorated minimally
• Follow the signs to find the toilets.
• To access the disabled toilets please ask any member of intu staff for the radar key.
How do I find the toilets?
MARK016_VisualGuide branded.indd 8-9 30/03/2015 15:08
10 11
If you want you can use our autism awareness cards.
• The cards are for you to use if you want to tell staff or shoppers about your autism.
• They can be downloaded from our website.
• They can be picked up from our customer services’ desks.
How will I be supported?
If you want you can use our autism awareness wristband.
• The wristbands are for you to use if you want to tell staff or shoppers about your autism.
• They can also be picked up from our Customer Services desks.
• If you need any help ask any intu member of staff.
intu staff who operate intu Trafford Centre receive specialist training on autism awareness and will be happy to help you.
How will I be supported?
My name is
I have an autism spectrum condition.
hello!
In partnership with
MARK016_VisualGuide branded.indd 10-11 30/03/2015 15:08
12 13
Tick what you see
You can shop.
There are lots of shops at intu Trafford Centre. Here are our three biggest shops.
• John Lewis is at one end of intu Trafford Centre. It is on two floors.
• Selfridges is in the middle of intu Trafford Centre. It is on two floors.
• Debenhams is at one end of intu Trafford Centre. It is on two floors. It is near the bus station.
What can I do at intu Trafford Centre? I am going to visit...
List what shops you will go to. A list of all our stores can be found on our website www.intu.co.uk/traffordcentre/stores
MARK016_VisualGuide branded.indd 12-13 30/03/2015 15:08
14 15
REGENT CRESCENT
THE DOME
THE ORIENT
PEEL AVENUE
MotorcleanCarValeting
!!
PEEL 9
Selfridges
Customer Services
Starbucks
DebenhamsCafe
DolphinFountain
JohnLewis
Debenhams
The Orient
NamcoFunscape
Peel Avenue 9Car Park
Toilet
Entrance
Car park
Noisy and busy
First Aid/Defibrillator
Map Key
!
Ground floor
Bus Station
Taxi Rank
MARK016_VisualGuide branded.indd 14-15 30/03/2015 15:08
16 17
Thorntons
REGENT CRESCENT
THE DOME
THE ORIENT
PEEL AVENUE
TO B
ARTO
N SQUA
RE
Toilet
Entrance
Car park
Noisy and busy
First Aid/Defibrillator
Map Key
!
!
First floorSelfridges
Debenhams
Bronzestatue
The Orient
The carEat
Starbucks
John Lewis
SEA LIFE
Barton SquareBarton SquareFountain
First Aid Room
MARK016_VisualGuide branded.indd 16-17 30/03/2015 15:08
18 19
You can eat at intu Trafford Centre.
• The Orient has lots of places to buy food.
*THE ORIENT IS BUSY AND NOISY*
• You can eat at some of the restaurants on the second floor.
*THE RESTAURANTS ARE OFTEN BUSY AND NOISY*
What can I do at intu Trafford Centre? What can I do at intu Trafford Centre?
MARK016_VisualGuide branded.indd 18-19 30/03/2015 15:08
20 21
• There are other places to eat at intu Trafford Centre. Some examples are:
Eat Starbucks Debenhams Café
If we eat at a restaurant in intu Trafford Centre today, we might eat at: (A list of our restaurants can be found on our websitewww. intu.co.uk/traffordcentre/stores).
• You can also bring a packed lunch.
• You can eat your packed lunch on one of the benches in intu Trafford Centre.
• Eating a packed lunch can sometimes be quieter.
What can I do at intu Trafford Centre?
MARK016_VisualGuide branded.indd 20-21 30/03/2015 15:08
22 23
What else can I do at intu Trafford Centre?
• You can go to the ODEON Cinema. • You can play mini golf/laser quest/rock climbing.
We hold autism friendly film screenings - see www.odeon.co.uk for details
*THE ARCADE CAN BE VERY BUSY AND NOISY*
• You can go to the arcade called the Namco Funscape. • You can also play bowling at Namco Funscape.
ACTIVITY QUIETEST TIMEMini golf Monday - Friday : 10am-11am
Sunday : 9pm-11pmOdeon Cinema Open 7 days.
Check www.odeon.co.uk for more information*
Laser Quest Monday - Friday : 10am-3pmRock climbing Monday - Friday : 10am-3pm
These times are based on an average week and may vary. *Autism friendly showings available
MARK016_VisualGuide branded.indd 22-23 30/03/2015 15:08
24 25
Barton Square
• Barton Square is an extension of intu Trafford Centre. It contains more shops.
• LEGOLAND® Discovery Centre is at Barton Square.
• SEA LIFE is at Barton Square.
• There is a large outdoor area here if you need fresh air and space.
Who might I see at intu Trafford Centre?
You might see our
Environmental services staff Orient staff
Customer service staff Security staff
You will see other shoppers Barney the talking bear. Barney visits the Centre every day at 2pm and 4pm
MARK016_VisualGuide branded.indd 24-25 30/03/2015 15:08
26 27
• You can find any member of intu staff
• You can go to the one of the Customer Services Desks
What other things will I see at intu Trafford Centre?
The Car
Stairs and EscalatorsThe Bandstand
Fountains
Stairs and escalators
The car
They are located
Near Selfridges
Near Hollister
What to do if things go wrong?
MARK016_VisualGuide branded.indd 26-27 30/03/2015 15:08
28 29
• If you have an autism awareness card or wristband show them to our staff.
• Tell our staff about your emergency.
“ • I am lost, please help.
• I have lost something.
• I don’t feel well.
• I need someone trained in first aid.
• I am feeling overwhelmed, please help me find somewhere quiet.
• Write some more examples...
“
After my visit
What I liked best about my visit to intu Trafford Centre
..........................................................................................................................
..........................................................................................................................
What I want to do again..........................................................................................................................
..........................................................................................................................
What I would like to do next time
..........................................................................................................................
..........................................................................................................................
What to do if things go wrong?
MARK016_VisualGuide branded.indd 28-29 30/03/2015 15:08
30 31
The Together Trust is a charity that offers care, support and special education to children, adults and families. Our services are based in North West England and the surrounding areas, however, we accept referrals from all over the UK.
The Together Trust is helping intu Trafford Centre to meet your needs.
They believe everybody deserves an equal chance in life. There are no exceptions.
This includes those with behavioural problems, learning difficulties, physical disabilities and autism spectrum conditions. Everyone has the ability and the right to experience joy, happiness and hope.
Who is the Together Trust? Feedback questionnaire
Was the guide helpful?
…………………………………………………………………………….....................................................................
…………………………………………………………………………….....................................................................
What could be better about the guide?
…………………………………………………………………………….....................................................................
…………………………………………………………………………….....................................................................
What was missing from the guide?
…………………………………………………………………………….....................................................................
…………………………………………………………………………….....................................................................
MARK016_VisualGuide branded.indd 30-31 30/03/2015 15:08
The Together Trust have many specialist services for individuals with autism spectrum conditions such as :
Respite and short breaksResidential careSleep supportTherapy servicesSupport in the homeHoliday and youth clubsSupported livingSpecial educationInformation, advice and support servicesIndependent supporters
For further information about any of the Together Trust services please visit their website www.togethertrust.org.uk, call them on 0161 283 4848 or email [email protected]
/SupportTogetherTrust @TogetherTrust
MARK016_VisualGuide branded.indd 32 30/03/2015 15:08
