Visiting intu Trafford CentreAn autism friendly visual guide

Photograph courtesy

of Seth Whales

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Section 1

The guide 3 Section 2

What time am I going to intu Traff ord Centre? 4Who am I going to intu Traff ord Centre with? 5 Section 3

How will I get to intu Traff ord Centre? 6 Section 4

How do I fi nd the toilets? 9

Section 5

How will I be supported? 10 Section 6

What can I do at intu Traff ord Centre? 12Where will I visit? 13 Section 7

A map of intu Traff ord Centre 14 Section 8

Dining at intu Traff ord Centre 16

Section 9

What else can I do at intu Traff ord Centre? 18What other things might I see?

Section 10

Who might I see at intu Traff ord Centre? 20What to do if things go wrong? 21 Section 11

After my visit 23Feedback questionnaire 24

Contents

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What day am I going to intu Trafford Centre?

What is intu Trafford Centre?intu Traff ord Centre is a large shopping centre.

Our address is:

intu Traff ord Centre, Manchester M17 8AA

Our telephone number is:

0161 749 1717

Website address is:

www.intu.co.uk/traff ordcentre

Facebook:

intu Traff ord Centre

Twitter:

@intuTraff ord

Section 1 - The guide

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Photography throughout the guide by Brian Higson, Dan Thompson and Diane Warburton, intu Traff ord Centre staff

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Section 2 - What time am I going to intu Trafford Centre?

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1011

What time am I going to intu Trafford Centre?• intu Traff ord Centre is busiest on Saturdays and Sundays

• intu Traff ord Centre is quietest on Mondays, Tuesdays

and Wednesdays from 10.00am until 12 noon

During events, sales, Christmas and school holidays

intu Traff ord Centre can be very busy and look diff erent.

I will be at intu Traff ord Centre for about:

Draw a time on the clock

hours minutes

Upload, draw or insert picture of companion below.

Section 2 - Who am I going to intu Trafford Centre with?

intu Trafford Centre appYou can download the free intu Traff ord Centre app

to your phone:

• It has an interactive map (called Traff Nav) to help you fi nd your

way around

• It tells you news about intu Traff ord Centre

• It tells you about events happening at intu Traff ord Centre

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You can park in one of our car parks.

Peel Avenue 9, the car park near Marks & Spencer and

John Lewis, has the most Blue Badge spaces for registered

Blue Badge owners.

The bus will drop you off at the station near Debenhams.

Section 3 - How will I get tointu Trafford Centre?You can get to intu Trafford Centre by car You can also get the bus

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Section 4 - How do I fi nd the toilets

Follow the signs to fi nd the toilets:You will enter through one of 17 entrances:

They can be exposed to the weather

They are decorated minimally

They can be long They can be warm and dry To access the disabled toilets please ask any member of intu staff

for the RADAR key.

Signage RADAR key

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Section 5 - How will I be supported?

If you want you can use our autism awareness cards:

• The cards are for you to use if you want to tell staff

or shoppers about your autism

• They can be downloaded from our website. Please visit:

www.intu.co.uk/traff ordcentre

• They can be picked up from our customer information desk

My name is ..........................................................I have an autism spectrum condition.

Hello!

If you want you can use our autism awareness wristbands:

Not all our staff wear a uniform,

but they will all be wearing a

badge with their name on.

Our staff have received

specialist autism awareness

training so will be happy

to help you.

• The wristbands are for you to use if you want to tell staff

about your autism

• They will be included in the pack or you can pick one up from

our customer information desk

• If you need help ask any intu member of staff

If you need help, our staff will be wearing:

Our customer

service team

Our security team Our environmental

services team

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You can shop. There are lots of shops at intu Traff ord Centre.

Here are our biggest:

Section 6 - What can I do at intu Trafford Centre?

Section 6 - Where will I visit?

To fi nd out where these shops are located, please refer to the

map on pages 14-15.

John Lewis is at one end of intu Traff ord Centre.

Selfridges is in the middle of intu Traff ord Centre.

Debenhams is at one end of intu Traff ord Centre.

I am going to visit...

List which shops you will go to. A list of all our shops can be

found on our website at: www.intu.co.uk/traff ordcentre/stores

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Starbucks

Dolphin fountain

Namco Funscape

Peel Avenuecar park 9

Debanhams café

The Dome

Peel AvenueRegent C

rescent

The Orient

Section 7 - A map of intu Trafford Centre

Ground fl oor

Map key

Toilets

Accessible toilets

Entrance

Car parks

Lifts

Noisy and busy

First aid/defi brilator

Bus stop

Taxi rank

Customer services

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Thorntons

First Aid Room

Barton Square

The Orient

Bronze statue

The DomePeel Avenue

Regent Crescent

To B

arto

n S

qu

are

The car

Starbucks

EAT

Barton Squarefountain

First aid room

Section 7 - A map of intu Trafford Centre

First fl oor

Map key

Toilets

Accessible toilets

Entrance

Car parks

Lifts

Noisy and busy

First aid/defi brilator

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You can eat at intu Traff ord Centre.

The centre has lots of places to buy food. The Orient has lots

of places to buy food. You can eat at some of the restaurants*

on the second fl oor.

Section 8 - Dining at intu Trafford Centre

You can also bring a packed lunch.

You can eat your packed lunch on one of the benches in

intu Traff ord Centre. Eating a packed lunch can sometimes

be quieter.

If we eat at a restaurant in intu Traff ord Centre today,

we might eat at:

There are other places to eat at intu Traff ord Centre.

Some examples are:

• Eat

• Debenhams Café

• Starbucks

A list of our restaurants can be found on our website:

www.intu.co.uk/traff ord centre/stores* The restaurants are often noisy and busy.

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Section 9 - What else can I do at intu Trafford Centre?• You can go to the ODEON Cinema.

• You can play mini golf, Laser Quest or rock climbing

These times are based on an average week and may vary.

• You can go to the arcade called the Namco Funscape

• You can also go bowling at Namco Funscape

Here is a list of our activities and Monday - Friday quietest times:Namco Funscape

Activity Quietest timeMini golf Monday - Friday: 10.00am - 11.00am

ODEON Cinema Quiet times vary. Autism friendly

showings are available: visit

odeon.co.uk for details

Laser Quest Monday - Friday: 10.00am - 3.00pm

Rock climbing Monday - Friday: 10.00am - 3.00pm

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Barton Square

The bandstand Stairs and escalators

• Barton Square is an extension of intu Traff ord Centre.

It contains more shops

• LEGOLAND® Discovery Centre is at Barton Square

• SEA LIFE is at Barton Square

• There is a large outdoor area here if you need fresh air and space

Fountains

The car

Section 9 - What other things might I see at intu Trafford Centre?

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Section 10 - What to do if things go wrong?

You can go to our customer information desk.

This is located in the Dome on the ground fl oor:

You can fi nd any member of intu staff .

Section 10 - Who might I see at intu Trafford Centre?

Barney the talking bear.

Security team Other shoppers

Environmental services team Customer service team

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Section 11 - After my visit

What I like best about my visit to intu Trafford Centre

What I want to do again

What I would like to do next time

If you have an autism awareness card or wristband show them

to our staff . Tell our staff about your emergency

• I am lost, please help

• I have lost something

• I need some trained in fi rst aid

• I am feeling overwhelmed, please help me fi nd

somewhere quiet

Write more examples...

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Was the guide helpful?

What could be better about the guide?

What was missing from the guide?

Section 11 - Feedback questionnaire

Please fi ll out the feedback questionnaire and hand it in at

the customer information desk or email your feedback to our

guest services team at marketing.traff ord@intu.co.uk. With your

help we can continue to develop the intu Traff ord Centre autism

pack and ensure you have the support required.

Together Trust is a charity based in the North West off ering care,

support and special education. We’re here to improve the lives

of people with disabilities, complex needs and autism. We work

alongside them and their families for a better future.

At Together Trust we have a team of over 850 incredible

employees and volunteers who support over 2,000 individuals

and families each year.

Together Trust is helping intu Traff ord Centre meet your needs.

They believe everybody deserves an equal chance in life. There

are no exceptions.

Together Trust have many specialist care, education and support

services for individuals with autism spectrum conditions.

For further information about any of Together Trust's services or

for advice about shopping with an autism spectrum condition,

please visit their website togethertrust.org.uk, call them on

0161 283 4848 or email enquiries@togethertrust.org.uk

www.facebook.com/intuTraff ordCentre/

YouTube search: intu Traff ord Centre

@intuTraff ord

www.intu.co.uk/traff ordcentre

0161 749 1718

© 2018 intu properties plc