Music to your ears

Confidential

Working your way through the aged care minefield can be very

difficult. I spoke with Kim regarding my Mum’s

situation. She was very understanding and most helpful. I can’t thank her

enough.

1

So glad I came across your site – saved me from

wading through too many Home Care Provider options! Thank you

Professional, efficient and caring right from the first interaction. Have made a daunting experience so streamlined. Our family are extremely happy to

have stumbled upon CareAbout!

Complex made simple. Very patient explanation

Great Advice. These people have all the answers. If you are

navigating the Aged Care minefield, you have to speak to these guys to

obtain clarity.

The staff are fantastic. I got more information from

them than I did from five other agencies in three

months.

We are making a differenceJust ask our customers

Aged Care is complex

The problem

Confidential 2

Over 860 Home Care providers nationally

01Confusing information

02

Fees are confusing and difficult to compare

03Consumers don’t know what they can access

04

Provider brands not known to consumers

05Provider service quality highly variable

06

Confidential 3

Consumers need help!

CareAbout help customers understand their options & find the right Home Care

solution for them

How we help customers

Advice and guidance

Simple

Independent

Needs based matching

Confidence

Free for consumers

Confidential 4

The CareAbout model

Market the CareAboutservice to potential consumers

Expert contact centre explore individual needs and explain home care in language customers understand

Match customer needs to the partner provider who is the right fit

Visit customers at home to onboard to partner provider

1 2 3 4

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What we do

CareAbout become the providers brand advocate and key sales channel.

MARKETING

CareAbout onboarding allows providers to focus on care.

PRODUCTIVITY

CareAbout help providers grow when and where they choose.

SCALABILITY

CareAbout market insights help shape future business growth

INSIGHTS

How we help our providersIn a crowded and competitive market, providers need support to grow

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Customer focused processes that deliver great outcomes

FOCUS ON CUSTOMERS

Clear focus on initial training, onboarding & ongoing development of staff

STRONG RECRUITMENT & TRAINING

Answer phone calls, respond quickly, give customer confidence

AGILE & RESPONSIVEThink laterally when supporting customers to maximise Package funding

FLEXIBLE

Our average provider fees (admin/case management) is 24%

REASONABLE FEES

We are growing fast and we want our providers to grow fast too!

DESIRE TO GROW

01 02

03 04

05 06

Who we work withCareAbout partner with a carefully selected panel of Home Care providers

CareAbout’s advocacy service helps customers who need to transition to Aged Care

Confidential 8

Transitioning to Aged CareCareAbout can help Home Care providers transition their customers to Aged Care Homes

Our Aged Care advocates:

ü Help identify needs and preferences via a family meeting

ü Explain options in clear and easy-to-understand language

ü Assist in the completion of paperwork for the Home and for Centrelink

ü Tour different Homes with you and ask all the tricky questions

ü Negotiate the fees

Who is contacting CareAbout

Gender of caller

Our customersCareAbout has helped over 40,000 customers over the last 2 years

Confidential 9

Provider Type

Provider Type

Our providersCareAbout providers cover 85% of the Australian population

Confidential 10

“I have been amazed at the level of care & support from CareAbout. What was the greatest stand out was how they simplified every step of the way & considered my father and his needs as #1 priority. Thank you & I will be recommending CareAbout to friends & others I meet”

Trustpilot Review from Katherine

Crystal clear