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Middlesex Street Estate 2011
Looking back at progress, looking forward at plans
2nd March 2011 Open Evening at Middlesex Street
Community Hall
Estates ManagementHousing Services Director – Eddie Stevens
Head of Residential & Estate Services – Jacquie Campbell
Area Manager – Elizabeth Donnelly
Customer Services Manager – Paul Richardson
Estate Staff Resident
Estate Officer-Terry O’Donnell
Porter//Cleaner –Joe Attard
Porter//Cleaner – Tony Rolfe
Customer Services Officer –Jonathon Norgan
Estate staff
Elizabeth Donnelly
Paul Richardson
Allocated Member
The Allocated Member for Middlesex Street Estate is Deputy Henry Jones who is a well known figure to all at Middlesex Street Estate
Housing changes in last year
Resident Involvement Review Review of estate costs Financial pressure on Housing budgets Development of Service Level Agreements Introduced programme of estate surgeries Staff trained in assessing health & safety risks
and basic IT Government Spending Review
Estate highlights of the past twelve months Major improvements and
projects : Decent Homes works to
nearly 100 properties providing new kitchens and bathrooms
Triple glazed windows and front entrance doors to all residents in Petticoat Square
Triple glazed windows in Petticoat Tower
A change of staff in the estate office
Estate highlights of the last year from the Residents’ Association
Events Fun days – Strawberries and Cream Tea in the summer of 2010 Children’s Christmas Party for all children at Middlesex Street
and Guinness Trust residents at Mansell Street Meetings – Annual General Meeting of the Residents’
Association Monthly meetings of the Residents’ Association committee
Estate highlights of the last year
Alderman Michael Bear became the Lord Mayor in November 2010
Money guidance in the summer of 2010
Continuing to work with partners who impact on the lives of our residents
Rent arrears continuing to reduce, arrears at March 2010 were £8,655
Fraudulent Housing Benefit claims and other offences successfully taken to court
Internal decorating for some elderly and disabled residents at Petticoat Square
Estate issues in last year
Some anti-social behaviour on and around the estate
Breaches of tenancy conditions Problems with the outgoing repairs contractor Repairs not completed by previous contractor Issues with the security in the underground
car park
Housing - Plans for 2011
Since November 2010 Linbrooks have been our new Repairs & Maintenance contractor
Repairs reporting through estate offices will begin by summer 2011
Resident Involvement Strategy – more ways for people to become involved in their estate
An initial tenant profile survey has begun, however, we need your responses to be sure the profile is accurate
A new procedural manual is to be issued to all estate offices
Housing - Plans for 2011 cont.
Review of staffing – introduction of Customer Services Officer at Middlesex Street Estate
Management restructure – less managers Budget savings, but more say for residents in
how budgets are spent Development of estate plans, planning for the
future Re-introduction of store shed charges
Pram Shed Costs and Revenue
Each pram shed costs £2.00 per week to rent, making a total payable of £102.00 per year.
There are currently 160 pram sheds on Middlesex Street Estate.
Of the revenue collected Middlesex Street Estate is allocated 20% to spend on the estate.
Therefore, the estate will benefit by a yearly sum of £3,328.
Spending of this income is to be agreed with the Residents’ Association. The money spent will be on communal improvements.
Plans for 2011 - Middlesex Street Estate Major projects- the introduction of an Automatic Number Plate
Recognition System (ANPR) at the Middlesex Street Car Park to be installed during the month of March
Affordable housing works to begin by the summer 2011 with the building of community facilities in the ground floor of the Car Park
Elderly and disabled internal decorating at Petticoat Tower Staffing changes- the introduction of an apprentice trainee in the
North Area Coffee mornings for all residents supported by the estate staff and
local police Support for residents from Wendy Giaccaglia – Resident
Involvement Officer To decide on a use for the defunct Car Park Office which will benefit
residents at Middlesex Street To continue to promote the use of the guest flats