Materi Bahasa Inggris Kelas XII

8/16/2019 Materi Bahasa Inggris Kelas XII

1/77

STANDAR KOMPETENSI : Berkomunikasi dengan Bahasa Inggris setara Level Intermediate

A KOMPETENSI DASAR : 3. Memahami mono!og "ang mun#u! $ada situasi ker%a tertentu

INDIKATOR :

. Sis&a da$at men%a&a' $ertan"aan mengenai in(ormasi umum )genera! in(ormation* "ang terkait

dengan mono!og.

+. Sis&a da$at men%a&a' $ertan"aan mengenai isi mono!og )detai!ed in(ormation*

3. Menu!is kem'a!i mono!og "ang mun#u! $ada situasi ker%a tertentu da!am 'entuk intisari, summary

)taking notes *

MATERI PEMBE-A ARAN :

. $re(i/es0 su((i/es

+. Short ta!ks )ad1ertisements0 re$orts0 announ#ements0 d!!*

3. Anton"m0 s"non"m.

1. PREFIXES

A $re(i/ is $!a#ed at the 'eginning o( a &ord to modi(" or #hange its meaning. 2ou #an (ind more

detai! or $re#ision (or ea#h $re(i/ in an" good di#tionar". E/am$!es o( $re(i/es:• unhappy : un is a negati1e or anton"mi# $re(i/.

• prefix 0 preview : pre is a $re(i/0 &ith the sense o( before

• redo 0review. : re is a $re(i/ meaning again .

The &ord prefix is itse!( made u$ o( the stem fix )meaning attach 0 in this #ase*0 and the $re(i/ pre-)meaning 'e(ore *0 'oth o( &hi#h are deri1ed (rom -atin roots . )htt$:,,en.&iki$edia.org,&iki,Pre(i/ *

2. SUFFIX

Su((i/ artin"a Akhiran . Berikut ini ada!ah 'e'era$a #ontoh akhiran "ang sering mun#u! da!am

Bahasa Inggris.

a. 4a'!e0 4i'!e )DAPAT* à mem'entuk Ad%e#ti1e0 #ontoh5 breakable, washable, moveable

'. 4a'!e0 4i'!e )PANTAS* à mem'entuk Ad%e#ti1es

#ontoh5 an admirable person, an acceptable answer

#. 4ion0 4ation0 4ition )AKSI,KONDISI*à Mem'entuk Kata Benda

6ontoh : obsession, admiration, repetition

d. 4en )Me...kan* à Mem'entuk Kata Ker%a

6ontoh 5 You can sweeten your drink with honey or brown sugar.

e. 4(u! )PEN78* à Mem'entuk Ad%e#ti1es, Nouns0

6ontoh 5 a colourful picture, a powerful person

(. 4i("0 4(" )Me...kan*à Mem'entuk Kata Ker%a0 6ontoh 5 to simplify, to intensify, to beautify

g. 4ism )ISME* à Mem'entuk Kata Benda0 6ontoh 5 fanaticism, fogeyism, sexism

h. 4ist )Orang "ang me!akoni* à Mem'entuk Kata Si(at dan Kata Benda

6ontoh 5 Marxist philosophy, a feminist, a sexist

http://en.wikipedia.org/wiki/Opposite_(semantics)http://en.wikipedia.org/wiki/Latinhttp://en.wikipedia.org/wiki/Root_(linguistics)http://en.wikipedia.org/wiki/Root_(linguistics)http://en.wikipedia.org/wiki/Prefixhttp://en.wikipedia.org/wiki/Latinhttp://en.wikipedia.org/wiki/Root_(linguistics)http://en.wikipedia.org/wiki/Prefixhttp://en.wikipedia.org/wiki/Opposite_(semantics)


2/77

i. 4i9e0 )Me...kan* British dan Austra!ia 'iasan"a 4ise à Mem'entuk Kata Ker%a

6ontoh 5 to moderni e !"to make modern#, to centrali e

%. 4!ess )TANPA* Mem'entuk Ad%e#ti1es0

6ontoh 5 $omething without meaning is meaningless. %e has no friends at all - he is

friendless.

k. 4ment )..an* à Mem'entuk kata 'enda06ontoh 5 strong government, successful management

!. 4ness )Ke...an* à Mem'entuk Kata Benda0

6ontoh 5 sadness, nervousness, selfishness, kindness,

)htt$:,,ismai!midi.#om,'erita4+;


3/77

desk0 this %o' is (or "ou. 6ome '" 6it" 8a!!0 Room +;3 (or an a$$!i#ation.

Huestions :. hat are mentioned as the duties o( the assistant

+. hat kind o( $erson &ou!d !ike this %o'3. 8o& &ou!d "ou a$$!" (or this %o'

Definition of Announcement

Announcement is an o((i#ia! noti(i#ation a'out something so kno& to man" $eo$!e are usua!!" &rittenannoun#ement. Pasted on a 'oard it eas" to see $eo$!e or $u'!ished.

Announcement is an im$ortant or o((i#ia! statement that in(orms $eo$!e a'out something

An nnouncement is a $u'!i# statement gi1ing $eo$!e in(ormation or ne&s. It is o(ten in a (orm o( a #ardor ne&s$a$er item

The $ur$ose o( announ#ement :

. To in(ormation us &hat has ha$$ened or &hat &i!! ha$$en.+. To gi1e a (orma! &ritten noti#e o #ertain e1entsE! m"#e$ of Announcement Te!t$

ritten noti#e0 ne&s o( 'irth0 &edding and e1ents

Gene%ic St%uctu%e of Announcement

Pur$ose : The te/t that #ontains &hat e1ent &i!! 'e he!d

Da" and Date : Da" and Date rea!i9ation

Time : The te/t that #ontains &hen the e1ent &i!! 'e he!d

P!a#e : The te/t that #ontains &here the e1ent &i!! 'e he!d

Sender : The te/t that #ontains name o( the $erson &ho &i!! 'e #onta#ted

Te!t O%& ni' tion

• O$ening )tit!e*J 6ontent

J 6!osing

S"ecific Te!t of Announcement

Dire#ted (or genera! 7sing Sim$!e Present Tense


4/77

7sing Im$erati1e Senten#es

E/am$!e

ATTENTION

To a$$!" (or a ne& dri1eLs !i#ense0 #ome to the BRI to 'u" a (orm. Then 'ring the (orm "ouL1e

#om$!eted to the !i#ense o((i#e Monda" through rida" 'et&een @.;; a.m. and +.3; $.m. 2ou &i!! take a

&ritten test and a dri1ing test a(ter "ou (i!! in other (orms (rom the !i#ense o((i#e. There &i!! 'e a (ee 'ut not

mu#h.

&rtinya' (ntuk mendaftarkan $IM, datanglah ke )*I untuk membeli formulir. +emudian bawa

formulir yang sudah anda lengkapi ke kantor polisi hari senin sampai umat mulai pukul . -/.0 . &nda

akan mengikuti u ian tulis dan u ian praktek sesudah anda melengkapi formulir yang lain di kantor polisi.

&kan dipungut biaya, tetapi tidak mahal.

E! m"#e of Announcement

F $(ioni$t G%ou"P%ou)#* nnounce+

A ne, #oc tion of F $(ioni$t Stu)ioNe& #on#e$ts0 ne& designs0 A &ho!e ne& 'outiGue $hoto e/$erien#e.

O"enin&+ S tu%) *- M %c( 2 - 2/1/O$ens dai!" (rom > a.m. > $.m.

) eekends > a.m. < $.m.*So0 1isit us there.ashionista Studio

a!an Mer$ati Dua num'er + akarta6onta#t num'er:


5/77

Huestions

. hat $ositions is the restaurant !ooking (or

+. hat are the reGuirements (or ea#h $osition

3. hi#h reGuirements do a!! a$$!i#ants ha1e to (u!(i!!

. hi#h $osition needs the hardest reGuirement

C. De#ide the edu#ationa! 'a#kground reGuired '" ea#h o( the $ositions.

1ask /3 5omplete the following advertisement using the providing words. 1hen read the text

aloud.

!u/urious (ashiona'!e outstanding sunning #o!or(u! intre$id

Ba!i Retreat Tr" the No1ote!

En%o" Ba!i The No1ote! &a" at the Q) *Q Benoa Ba!!0 on the (ringes o( Q+Q Nusa Dua0 on!" +;

minutes (rom Ngurah Rai Internationa! Air$ort. 6hoose (rom +@ De!u/e Poo! ing rooms0 @ De!u/e

O#ean ing rooms or the $ro$ert" s + Q3Q suites0 #om$!ete &ith $ri1ate Q Q garden and Ba!inese4

st"!e0 o$en4air 'athtu'.

or QCQ tra1e!ers0 Ba!i s ka!eidos#o$e o( #u!tura! treasures is #!ose '". Fisit Tan%ung Benoa0 a

traditiona! (ishing 1i!!age &here ? #eremonies and ritua!s are $art o( dai!" !i(e0 or e/$!ore the intre$id

Ba!inese tem$!e ne/t door. hate1er "our interests0 No1ote! Benoa Ba!i is sure to ser1e them 'est. rom

no& unti! Mar#h 3 0 +;;


6/77

-anguages o(ten ha1e &a"s o( #reating anton"ms as an eas" e/tension o( !e/i#on. or e/am$!e0

Eng!ish has the $re(i/es in- and un- 0 so unreal is the anton"m o( real and indocile is o( docile . Some

$!anned !anguages a'undant!" use su#h de1i#es to redu#e 1o#a'u!ar" mu!ti$!i#ation. Es$eranto has mal-

)#om$are bona good and malbona 'ad *0Damin has kuri- )t it uu sma!! 0kurit it uu !arge * and

Ne&s$eak has un- )as in ungood 0 'ad *.

An auto4anton"m is a &ord that #an ha1e o$$osite meanings in di((erent #onte/ts or under se$arate de(initions:

en%oin )to $rohi'it 0 issue in%un#tion5 to order 0 #ommand *

(ast )mo1ing Gui#k!"5 (i/ed (irm!" in $!a#e*

#!ea1e )to s$!it5 to adhere *

san#tion )$unishment 0 $rohi'ition 5 $ermission*

sta" )remain in a s$e#i(i# $!a#e0 $ost$one5 guide dire#tion0 mo1ement*

)htt$:,,en.&iki$edia.org,&iki,O$$osite U+@semanti#sU+>VAuto4anton"ms *

S NON M

This arti#!e is a'out the genera! meaning o( the term s"non"m . or 'io!ogi#a! s"non"ms0 see

S"non"m )ta/onom"* . S"non"m !ist in #unei(orm on a #!a" ta'!et0 Neo4Ass"rian $eriod. Re(: K. 3


7/77

PENI-AIAN

Tes !isan 5 rete!!ing0 summari9ing

. Tes tertu!is 5 men%a&a' $ertan"aan $i!ihan ganda atau essa" Test E1a!uation :• Huestions :

Ans&er Huestion 4+ re(er to the (o!!o&ing ad1ertisement.

MA-- KE-APA ADIN

AS8ION 4 OOD 4 ENTERTAIMNT

Be#ome an MK (riend Q..

Sign u$ as a MK (riendshi$ 6ard mem'er toda" (or the start o( a tru!" re&arding re!ationshi$as &e 1a!ue e1er" sho$$er in our ma!!. eL1e #reated a s$e#ia! $rogram to sho& our a$$re#iation and thanks.

8o& &orks.

et "our (irst (riendshi$ #ard (ree &hen "ou s$end a minimum or R$. ;;.;;;04 ) at MK

and &eL!! e1en to$ that u$ &ith the 1er" (irst stam$ _ Su'seGuent!"0 sim$!" s$end R$.3;;.;;;04 to #o!!e#t additiona! stam$s and e/#hange (or the (o!!o&ing gi(ts :

C stam$s 4 MK (riendshi$ #ard #o((ee set

; stam$s 4 MK (riendshi$ #ard go!( um're!!a

+; stam$s 4 MK sho$$ing 1ou#her &orth R$. C;.;;;0;;

`* terms = #ondition a$$!"

. 8o& mu#h mone" shou!d "ou s$end )at !east* to ha1e the gi(t o( #o((ee set a. R$. C;;.;;;.;; #. R$. .3;;.;;;.;;

'. R$ .;;;.;;;.;; d. More than t&o mi!!ion ru$iahs

+. hat is the s$e#ia! $rogram o((ered '" MK a. MK &i!! gi1e stam$ to #hange &ith the gi(t

'. S$e#ia! dis#ount (or (ood at MK

#. ree mem'er #ard (or mone" s$ent !ess than R$. ;;.;;;.;;

d. MK &i!! #hange the stam$s #o!!e#ted &ith the s$e#ia! gi(t

1hank you for calling the 7ews in a Minute information service. If you already know thecategory code number for the information you want, please press that number now. If you do not know the category code, press 2 for a list of news categories and their corresponding code


8/77

number.

3. hat does this ser1i#e o((er a. 6ategories #. 6odes

'. Ne&s d. -ists

. hat do "ou do i( "ou do not kno& the #ategor" #ode num'er a. Sta" on !ine #. Make u$ to num'er

'. Dia! the o$erator d. Press ;;;

8ur efficient electronic office mail communication system saves you both time and money.9orget about making copies and checking distribution lists. $end memos almost instantly to your entire staff. $end entire documents to colleagues without spending time at the printer. $ave on

paper and tear on the printer.

C. hat does this ad1ertisement &ant "ou to 'u" a. A high4te#h #om$uter #. A do#ument du$!i#ation s"stem

'. An e!e#troni# mai! s"stem d. A distri'utor ser1i#e

?. 8o& does the ad1ertisement suggest "ou &i!! sa1e mone" a. ith !o& $ri#es on the s"stem #. !o&er $rinter and $a$er #osts

'. e&er &orkers are reGuired d. E!iminates intero((i#e mai!

It:s easy to greet a visitor at the receptions desk. 9irst, say hello. 1hen, ask his ; her name, and the name of the person he ; she is here to see. %ave him ; her sign the guest book and take aseat in the lobby. 9inally, call the person he ; she is visiting.


9/77

+. A ?. 6

3. B . D

C. B ;. 6


10/77

B KOMPETENSI DASAR : 3.+ Memahami $er#aka$an ter'atas dengan $enutur as!i

INDIKATOR :• Sis&a da$at mengungka$kan4ungka$an untuk mem'uat reser1asi "ang di!akukan o!eh $enutur

as!i• Sis&a da$at mengungka$kan ungka$an untuk menga%ukan ke!uhan "ang di!akukan o!eh $enutur

as!i

• Sis&a da$at mengungka$kan 4ungka$an untuk mem'uat kese$akatan ) arrangementI# digunakan

dengan te$at.

• Sis&a da$at mengungka$kan 4ungka$an untuk memastikan dan mem'ata!kan kese$akatan

• Sis&a da$at mengungka$kan 4ungka$an untuk men"atakan keinginan atau situasi "ang tidak

n"ata 'aik untuk masa de$an0 masa kini atau masa !am$au ) conditional sentences and

sub unctive wish * digunakan dengan te$at.

7ngka$an4ungka$an "ang di$akai da!am &a&an#ara digunakan se#ara te$at


. Per#aka$an tentang reser1asi

+. Su'%un#ti1es &ith wish 0if only 0would rather .

3. uture tense

. E/$ression (or #om$!ainning

C. Moda!s Au/i!iaries

?. 6onditiona! T"$es + and 3


11/77

Reser1ation #an 'e done in a hote!0 restaurant0 tra1e! agen#"0 trans$ortation0 mo1ie et#. 8ere are some#ommon e/$ression dea!ing &ith reser1ation :

. Making reser1ation+. 8and!ing reser1ation3. 6on(irming reser1ation

. 6an#e!!ing reser1ation

1. M 5in& %e$e%8 tionhen someone &ant to 'ook or reser1e something (or intan#es ti#ket0 room0 ta'!e,seat0 et#. 8ere aresome e/$ression :

ILd !ike to make a reser1ation ILd !ike to 'ook a room (or %anuar" 3 ILm going to 'ook a dou'!e room (or this &eekend. ILd !ike to reser1e a ta'!e (or dinner to night.

e #an a!so use e/$ression to ask a'out the (a#i!ities0 $a"ment0 and other needs0 here are some o( thee/$ression #omman!" used :

6an i reser1e a ta'!e (or t&o (or !un#h 6an i 'ook a train seat (or tommoro& morning 6ou!d i make a reser1ation (or m" tri$ to Ba!i ne/t &eek.

hat (a#i!ities does the hote! o((er hat is the $arking situation at the restaurant 6an &e ha1e a ta'!e '" the &indo& 6an I $a" at the #he#k in desk &hen I $i#k u$ m" ti#ket.

2. n)#in& %e$e%8 tionhen someone re#ei1e the 'ook '" $hone0 emai! or other &a". 8ere are some e/$ression usua!!" used

'" a reser1ation #!erk. Ma" I he!$ "ou 8o& man" rooms, ta'!es do "ou &ant to 'ook 8o& &ou!d "ou !ike to $a" 6an "ou te!! me "our address hat sort o( room &ou!d "ou !ike

ILm sorr" to in(orm "ou that a!! our rooms ha1e 'een 'ooked 8o& man" $eo$!e &i!! #ome -et me re$eat the in(ormation i ha1e.

M 5in& %e$e%8 tion + n)#in& %e$e%8 tion +9ILd !ike to 'ookQQQ. $!ease.4I &ou!d !ike to reser1eQQQ.46an I make a reser1ationQQ46ou!d I reser1eQQ4I &ant to 'ookQQ4ILd !ike to make QQ..

92es0 sir. QQQ42es0 madam. QQ4ILm sorr" sir. eLre (u!! this &eekend42es0 o( #ourse.4ILm a(raid that a!!Q.ha1e 'een reser1ed46ertain!" sir.4I am sorr". A!!QQha1e 'een so!d out

3. :onfi%min& %e$e%8 tion A(ter "ou make a reser1ation0 "ou shou!d make a #on(irmation. hen the" are sure and a1ai!a'!e to takea reser1ation on that time. 8ere are some e/$ression :

ILd !ike to re#on(irm m" reser1ation ILd !ike to #on(irm m" (!igt,room,ta'!e0 et#

0. : nce##in& %e$e%8 tionhen there is something trou'!e &hi#h make them to #an#e! a reser1ation the" ha1e made. 8ere are

some e/$ression : ILd !ike to #an#e! m" (!ight ILm a(raid i ha1e to #an#e! m" reser1ation. ILm sorr" to in(orm "ou that i ha1e to #an#e! m" reser1ation.

AND ING :OMP AINT 4men n& ni "en& )u n;5e#u( n7 +

8ere are some e/$ressions to hand!e #om$!aints :


12/77

4I ^m sorr" to hear that4I do a$o!ogi9e4P!ease a##e$t m" a$o!ogies4 e &ere 1er" sorr" to hear a'out the $ro'!em.4 e regret that this $ro'!em has ha$$ened4 e a$o!ogi9e (or the trou'!e.

MAKING ARRANGEMENT 4mem6u t 5e$e" 5 t n; $u$un n c % 7 +

8ere are some e/$ressions (or making arrangement :A. Su&&e$tin& n ""ointment ; ) te +4 hat a'out ing FERBQQ..48o& a'out ing FERBQQQ4 h" donLt &e go to the #inema ?;?;3>;C

Re9a ) uest I* : 8o& a'out a (a#i!it" in 'usiness #!ass

A(i( )Re#e$tionist I* : Entertainment Program0 Smoking Area. Maga9ine0 Et#.

Seu! ) uest II* : 8o& is the $a"ment method

A(i( )Re#e$tionist I* : Pa"ment #an 'e done dire#t!" or '" 6redit 6ard.Seu! ) uest II* : 2es0 #an I $a" no&

A(i( )Re#e$tionist I* : Ok0 No& "ou ha1e 'een 'ooked. Sir.The (!ight !ea1es


13/77

at ;?.;; a m and "our arri1a! in 6anada &i!! 'e at .;; $ m

!o#a! time0the !ight num'er B


14/77

8ote! 6!erk : 8e!!o. Sunn"side Inn. Ma" I he!$ "ou

Man : 2es0 ILd !ike to a room (or t&o on the + st o( Mar#h.

8ote! 6!erk : Oka". -et me #he#k our + here (or a moment. The + st o( Ma"0 right

Man : No. Mar#h0 not Ma".

8ote! 6!erk : Oh0 sorr". -et me see here. 8mmm.

Man : Are "ou a!! 'ooked that 38ote! 6!erk : e!!0 &e do ha1e one a1ai!a'!e0 #om$!ete &ith a kit#henette and sauna

'ath. And the 1ie& o( the #it" is great0 too.

Man : 8o& mu#h is that

8ote! 6!erk : ItLs on!" +;; do!!ars0 $!us a ;U room C .

Man : Oh0 thatLs a !itt!e too e/$ensi1e (or me. Do "ou ha1e a ? room a1ai!a'!e either

on the +;th or the ++nd

8ote! 6!erk : e!!0 &ou!d "ou !ike a smoking or non4smoking room

Man : Non4smoking0 $!ease.

8ote! 6!erk : Oka"0 &e do ha1e a (e& rooms a1ai!a'!e on the +;th5 &eLre (u!! on the ++nd0 <

"ou &ant a smoking room.

Man : e!!0 ho& mu#h is the non4smoking room on the +;th

8ote! 6!erk : @; do!!ars0 $!us the ;U room ta/.

Man : Oka"0 thatL!! 'e @.

8ote! 6!erk : A!! right. 6ou!d I ha1e "our name0 $!ease

Man : 2es. Bo' Mae/ner.

8ote! 6!erk : 8o& do "ou > "our !ast name0 Mr. Mae/ner

Man : M4A4E4 4N4E4R.8ote! 6!erk : Oka"0 Mr. Mae/ner0 &e !ook ; to seeing "ou on Mar#h +;th.

Man : Oka". ood'"e.

1ask 23 Listen to the dialog and answer these 4uestions based on the dialog you have heard.

. hat is the dia!og a'out +. here does the dia!og take $!a#e

3. hat does Mr. Suri$to 'ook . hat does he sa"

C. 8o& does the re#e$tionist res$ond ?. 8o& !ong &i!! Mr. Suri$to reser1e the room


15/77

Ar"a Pamungkas : Thank "ou.

1ask 03 =ork in groups and listen to another dialog. 1hen identify the expressions of taking and

making reservations.

Re#e$tionist : ood a(ternoon0 Mar#o$o!o 8ote!. Ma" I he!$ "ou

Mrs. Siregar : 2es. I d !ike to 'ook a room0 $!ease.

Re#e$tionist : 6ertain!". =hen would it be 0 MadamMrs. Siregar : Ma" the th.

Re#e$tionist : 8o& !ong &i!! "ou 'e sta"ing

Mrs. Siregar : 1hree nights.

Re#e$tionist : hat kind o( room &ou!d "ou !ike0 madam

Mrs. Siregar : ?r@ double with bath . I d a$$re#iate it i( "ou #ou!d gi1e me a room &ith a 1ie&

o1er the 1a!!e".

Re#e$tionist : 6ertain!"0 Madam. IAll ust#he#k. 2es0 &e ha1e a room0 the Cth (!oor &ith a

rea!!" s$!endid 1ie&.

Mrs. Siregar : ine. 8o& mu#h is the #harge $er night

Re#e$tionist : =ould you like 'reak(ast

Mrs. Siregar : No0 thanks.

Re#e$tionist : It s R$>@ 0C;; $er night e/#!uding ta/.

Mrs. Siregar : That s (ine.

Re#e$tionist : 7nder &hat name would you lik e the reser1ation0 $!ease

Mrs. Siregar : Mr. and Mrs. Siregar0 that s S4I4R4E4 4A4R.

Re#e$tionist : 8kay 0 !et me make sure I got that: Mr. and Mrs. Siregar. Dou'!e &ith 'ath (or

Ma" the th0 +th0 and 3th. Is that #orre#tMrs. Siregar : 2es0 it is. Thank "ou.

Re#e$tionist : 1hank you (or #hoosing Mar#o$o!o 8ote! and ha1e a ni#e da". ood'"e.

Mrs. Siregar : ood'"e.

1ask B3 *ead and practice the following expressions. 1hen classify them into expressions of

making a reservation or taking;handling a reservation.

. Tiara 8ote!0 good morning. 6an I he!$ "ou

+. I &ou!d !ike to reser1e a ti#ket to Ba!i0 $!ease.

3. 8a1e "ou 'ooked 'e(ore0 Ma am. 6an I 'ook a seat (or this a(ternoon

C. hen &i!! "ou (!"0 Sir

?. 6ou!d I reser1e t&o ta'!es (or dinner tomorro& night

. ;. 2our reser1ation is on!" 1a!id i( "ou #on(irm at > o #!o#k tomorro& morning. Thank "ou.

Reser1ation is 1er" im$ortant to make sure &hether "our a((airs #an 'e taken or not. Taken (rom

*eader:s Cigest


16/77

Taking Reser1ations

O$ening 6on1ersations o( Re#e$tionist:

2es. Sir,Miss,Ma am0 #an I he!$ "ou

ood morning0 ma" I he!$ "ou

-estari 8ote!0 #ou!d I he!$ "ou

8ote! Reser1ation:

hat kinds o( room do "ou need

ou!d "ou !ike sing!e or dou'!e 'ed

8o& !ong &i!! "ou sta"0 Sir,MaLam

Ti#ket Reser1ation: hat ti#ket do "ou &ant0 Sir,MaLam

hen &i!! "ou ZZ "0 Sir,MaLam

hen &i!! "ou arri1e

Re(using Reser1ations: ILm sorr" to in(orm "ou that a!! rooms,

seats,ti#kets,ta'!es ha1e 'een reser1ed.

ILm rea!!" sorr"0 ILm a(raid &e #annot make an"

reser1ations (or "ou.

A!! rooms,seats,ti#kets,ta'!es ha1e 'een

reser1ed.

1ask D3 =ork individually and read these situations. 1hen make a short dialog based on the

following situations. 1hen, act it out.. 2ou &i!! go to Medan '" $!ane on Sunda"0 une ;th at .;; $.m. 2ou reser1e a sing!e ti#ket (or

e/e#uti1e #!ass.

+. 2ou 'ook a hote! (or ho!ida" this &eekend. 2ou reser1e a dou'!e room (or three da"s.

3. 2ou &ant to 'ook a train seat tomorro& morning. 2ou 'ook t&o ti#kets (or 'usiness #!ass.

1ask E3 *ead the reservation letter from a company:s secretary. 1hen answer the 4uestions.

M7-TI -O ISTIK

8eadGuarters:

a!an A. P. Pettarani No. C Makassar Phone: ?+ 4 +CC;

< une +;;<

The Manager 8ote! Panakkukang

a!an Bou!e1ard No. +>43; Makassar

Reser1ation 6on(irmation

Dear Mr. Ma$$angara0

I &ou!d !ike to #on(irm our 'ooking in this morning (or a sing!e $residentia! room &ith 'ath0

sho&er0 $ri1ate &ire!ess te!e$hone0 internet net&ork and sma!! kit#hen0 (or one o( our e/e#uti1es0 Mr.

e!irangan. The reser1ation is (or (u!! 'oard (rom C u!" +;;


17/77

3. hat kind o( !etter does Me!ina &rite . hat is it a'out

C. ho is the !etter sent to

P% ctice t(e fo##o,in& con8e%$ tion ,it( *ou% " %tne% in f%ont of t(e c# $$. T(en n$,e% t(e

>ue$tion.Re#e$tionist : ood morning0 &hat #an I do (or "ou0 siruest : I ha1e a reser1ation (or a sing!e room

Re#e$tionist : 6an I ha1e "our name uest : O( #ourse0 m" name is eorge honson

Re#e$tionist : %ust a moment0 $!ease. 2es &e ha1e go it here. ou!d "ou !ike to (i!! in this (orm $!easeuest : #ertain!"0 I &i!! do "ou a##e$t #redit #ards

Re#e$tionist : 2es. 2our room is num'er ;+. 8a1e a good sta". Mr honson.uest : Thank "ou.

?ue$tion@. ho has 'een a reser1ation (or a sing!e room

Ans&er ...............................................................+. ho has taken a reser1ation

Ans&er ................................................................3. hat must the guest (i!! Ans&er ................................................................

. 8as Mr. honson made a reser1ation 'e(ore Ans&er ................................................................C. hat does Mr. honson to $a" his reser1ation

Ans&er ................................................................

Acti8it* .Re ) t(e )i #ou&e n) n$,e% t(e >ue$tion @

Tia : ood a(ternoon. Is this Sahid hote!Re#e$tionist : 2es0 "ouLre right. 6an I he!$ "ou

Tia : This is Tia0 I am #a!!ing (rom So!o0 I &ou!d !ike to #on(irm M" 'ooking.Re#e$tionist : e!!0 !et me see at the 'ooking !ist0 Tia0 a dou'!e room &ith sho&er andte!e$hone (or the nights o( u!" 4 u!" C. Is that a!! right

Tia : 2es0 "ou are right. OK thanks (or "our he!$.

?ue$tion$ @. ho made #on(irmation (or a dou'!e room

Ans&er ..............................................................+. hat kind o( room does she &ant

Ans&er ..............................................................3. 8o& !ong &i!! she sta"

Ans&er .............................................................. 8as Tia made a reser1ation 'e(ore

Ans&er .............................................................C. rite the #on(irmation e/$ression Ans&er .............................................................

Acti8it* .Re ) t(e fo##o,in& )i #o&. T(en n$,e% t(e >ue$tionRe#e$tionist : Thank "ou (or #a!!ing the or#hid restaurant. Ma" I he!$ "ouTomm" : ILd !ike to make a reser1ationRe#e$tionist : (or &hi#h da" and &hat timeTomm" : itLs (or rida"0 (e'ruar" + 0 at < $.mRe#e$tionist : 8o& man" $eo$!e &i!! 'e #omingTomm" : There &i!! 'e se1en o( usRe#e$tionist : and the name (or the reser1ation

Tomm" : Tomm"0 Tomm" Kurnia&anRe#e$tionist : Ma" i ha1e "our $hone num'er0 $!easeTomm" : @>>>>Re#e$tionist : Oka". -et me re$eat the in(ormation i ha1e. This is a reser1ation (or rida"0


18/77

(e'ruar" + (or se1en at


19/77

Mr.#hinRe#e$tionist

Mr.#hinRe#e$tionist

: ..............)*

2. S"e## n) "%onounce t(e ,o%)$ co%%ect#* n) fin) t(e me nin& of t(e ,o%)$. T(en- m 5e$entence$

No Bo%) P%onunci tion Me nin&Reser1e

+ Reser1ation3 6on(irm

6on(irmationC 6an#e!? 6an#e!!ation< Ti#ket@ 6he#k> Regret; Booked

!ight+ Sing!e3 Dou'!e

Air!ineC Possi'!e

3. :om"#ete t(e fo##o,in& )i #o&ue ,it( t(e $uit 6#e e!"%e$$ion$ "%o8i)e).Re#e$tionist : ood Morning0 sir. 6an I he!$ "ou

uest : ) * .........................Re#e$tionist : ThatLs right0 sir. e ha1e a sing!e room (or "ou

uest : )+* ........................

Re#e$tionist : The room has a sho&eruest : )3* ......................Re#e$tionist : 6ertain!". ou!d "ou !ike a room &ith or &ithout a 'a!#on".

uest : ) * .......................Re#e$tionist : here "ou are0 sir. Room +C on the se#ond (!oor

uest : )C* .......................Re#e$tionist : rom < to >:3;. 6ou!d "ou (i!! the registration (orm

uest : )?* ...............................

a. Does it ha1e a 'ath or sho&er'. ILd !ike a room &ith a 'ath i( itLs $ossi'!e#. It doesnLt matter d. 2es0 I think "ou ha1e a room $reser1ed (or me. M" name is ardi

e. Thank "ou. hat time do "ou ser1e 'reak(ast(. 6ertain!". 6ou!d "ou gi1e me a $en

2. SU


20/77

E/am$!es: I wish I lived in &ustralia. I wish I had wings.

'* =ish $ast $er(e#t. This e/$resses a desire that an a#tion or e1ent in the $ast had 'een di((erent.

E/am$!e: I wish I hadn:t decided to work in that company.

c# =ish &ou!d in(initi1e. This e/$resses a desire (or a situation to #hange either no& or in the

(uture. The #hange #ou!d $ossi'!" o##ur 'ut it genera!!" de$ends on a#tion (rom some other $ersons or

things. E/am$!e: I wish he would give up smoking.

. Pengertian Su'%un#ti1e.Su'%un#ti1es ada!ah suatu 'entuk $enghara$an )miri$ dengan #onditiona! senten#es *"ang mem$un"ai arti "ang 'er!a&anan dengan ken"ataan.

a#t Su'%un#t1esPresent PastPast Past $er(e#tPresent $er(e#t Past $er(e#tPast $er(e#t Past $er(e#t6atatan :

. Situasi , arti , (akta Positi( maka su'%un#ti1es negati(.

Situasi , arti , (akta negati( maka su'%un#ti1es $ositi( +. Su'%un#ti1es tidak ada &as &a!au$un su'%e#tn"a he,she,it. Maka diganti dengan &ere.+. ENIS ENIS S7B E6TIFE

. Su'%e#ti1e a(ter b ishca. uture Su'%e#ti1e

Su'%e#t &ish Su'%e#t + &ou!d F Keterangan &aktu (uture6ou!d )tonight0 tomorro&0 ne/t Q *6ontoh :4 I &ish "ou &ou!d go there tomorro&Sa"a 'erhara$ kamu da$at $ergi kesana 'esok0 )Ken"ataan se'enarn"a kamu tidak akan $ergi

kesana,"ou &onLt go there*.'. Present Su'%e#ti1e

Su'%e#t ish Su'%e#t + Past Tense

6ontoh :4 I &ish he &ere here.Sa"a 'erhara$ dia ada disini0 )Ken"ataann"a dia tidak ada disini,8e isnLt here*4 I &ish I kne& the ans&erSeandain"a sa"a tahu %a&a'ann"a. )Ken"ataann"a sa"a tidak tahu %a&a'ann"a, I donLt kno& the

ans&er*. Atau kadang4kadang menggunakan $o!a ka!imat "ang ada keterangan &aktun"a :Su'%e#t &ish su'%e#t + Past Tense Keterangan aktuPresent6ontoh :I &ish the" &ere here no&Seandain"a mereka ada disini.

#. Past Su'%e#ti1e

Su'%e#t &ished su'%e#t + Past Per(e#t6ontoh :4 I &ished I had gone a'road.Seandain"a )!am$au* sa"a $ergi ke!uar negeri. )Ken"ataann"a bI didnLt go a'roadc*4 I &ished she had 'een hereSeandain"a dia ada disini. )Ken"ataann"a bShe &asnLt herec*

Atau da$at %uga menggunakan $o!a ka!imatSu'%e#t &ish su'%e#t + Past $er(e#t Tense Keterangan aktu Past Tense)-ast QQ0 Q. Ago 0 "esterda"*6ontoh :4 e &ish he had &ritten a !etter to us !ast &eek.Kami 'erhara$ dia te!ah menu!is surat ke$ada kami minggu "ang !a!u )Ken"ataann"a b8e didnLt

&rite a !etter to usc*

+. Su'%un#ti1e a(ter bI( on!"ca. Su'%un#ti1e Present

i( on!" Su'%e#t Past Tense


21/77

6ontoh :4 I( on!" I &ere ri#h.Seandain"a sa"a ka"a )Ken"ataann"a sa"a tidak ka"a,ILm not ri#h*.4 I( on!" I !o1ed him dee$!"Seandain"a sa"a men#intain"a sungguh4sungguh. )Ken"ataann"a I donLt !o1e him dee$!"*

'. Su'%un#ti1e Past Tense

I( on!" Su'%e#t Past Parti#i$!e )Fer'3*6ontoh :4 I( on!" he had 'een 1er" kind.Seandain"a dia 'aik )!am$au*. )Ken"ataann"a bhe &asnLt kindc*

Su'%un#ti1es &ith i( on!"

I( on!" #an 'e used instead o( &ish in a!! three #onstru#tions a'o1e. I( on!" has a stronger and

unrea!isti# meaning than &ish. E/am$!e : I( on!" I had &ings.

Task


22/77

4 She ta!ks as though she kne& e1er"thing.Dia 'erkata se$erti dia tahu sega!an"a. )Ken"ataann"a bShe doesnLt kno& an"thingc*

'. Past Su'%un#ti1eSu'%e#t Fer' + )Past* as i( Su'%e#t + had Fer' 3

As though6ontoh :

4 8e a#ted as i( he had o&ned the $!a#eDia 'ersika$ seo!ah4o!ah dia $emi!ik tem$at itu. )Ken"ataann"a bhe didnLt o&n the $!a#ec*4 e $retended as though &e had !i1ed in this $!a#e (or a !ong time.Kami 'er$ura4$ura te!ah !ama tingga! disini. )Ken"ataann"a b&e didnLt !i1e in this $!a#e (or a !ong

timec*

Nah0 sekarang kita #o'a ke !atihann"a "aa :*PROB-EM ; . I( someone had taken her 'ook0 she ... the tea#her.)A* &ou!d ha1e to!d to)B* &ou!d ha1e to!d)6* &i!! ha1e to!d it to)D* had to!d it

)E* &ou!d te!! it to;+. 8e ... i( I had not reminded him.)A* ma" (orget)B* might ha1e (orgotten)6* must (orget)D* shou!d (orget)E* ma" (orget

;3. 2our dra&ing &as 1er" good. I #ou!d ha1e done 'etter i( I ... more time.)A* ha1e had)B* &i!! ha1e had

)6* had)D* &ou!d ha1e)E* had had

; . ere the do#tor here0 he &ou!d immediate!" e/amine Mar". This means ....)A* Mar" #annot 'e e/amined 'e#ause the do#tor is not here.)B* The do#tor is here and e/amining Mar".)6* Mar" is 'eing e/amined 'e#ause the do#tor is here.)D* A!though the do#tor is here0 Mar" is not e/amined.)E* The do#tor is not here0 'ut Mar" has 'een e/amined.

;C. 8e didn t $ass his e/am. I( he had studied harder0 he ....

)A* #an $ass it)B* #ou!d $ass it.)6* &i!! $ass it)D* #an $assed it.)E* #ou!d ha1e $assed it.;?. I( he studies hard0 Qgood mark)A* he d get)B* he gets)6* he !! get)D* he !! ha1e got)E* he d ha1e got

;


23/77


24/77

?. Mr.Is>ni ... the ne& dress i( she had enough mone".)A* 'u")B* &i!! 'u")6* 'ought)D* &ou!d 'u")E* &i!! 'ought

. 7n!ess "ou returned the 'ook0 heQ&ith "ou.)A* sha!! 'e angr")B* shou!d ha1e 'een angr")6* sha!! not 'e angr")D* shou!d 'e angr")E* shou!d not 'e angr"

+;. Anton &ou!d ans&er the Guestion i( he kne& it. In (a#t0 he ... the ans&er.)A* doesn t kno&)B* kno&s)6* didn t kno&

)D* kne&)E* has not kno&n

+ . I( m" (ather had a #ar0 I &ou!d take Andi to Pun#ak 0 Didi said.rom the senten#e a'o1e &e #an dra& a #on#!usion that ....

)A* Didi took Andi to Pun#ak.)B* Didi dri1es his (ather s #ar.)6* Didi s (ather doesn t ha1e a #ar.)D* Didi &ent to Pun#ak &ith Andi.)E* Didi and Andi &i!! go to Pun#ak.

++. I( 8arr" had (ai!ed0 ... &ith him)A* &ou!d his (ather ha1e 'een angr"

)B* &i!! his (ather ha1e 'een angr")6* &ou!d his (ather 'e angr")D* did his (ather 'e#ome angr")E* &as his (ather angr"

+3. I( I ... m" dri1ing test0 I sha!! 'u" a #ar.)A* 'u")B* &i!! 'u")6* 'ought)D* &ou!d 'u")E* had 'ought

+ . I( "ou took an um're!!a0 "ou ... &et.

)A* &i!! get)B* &ou!d not get)6* &ou!d get)D* &i!! not get


25/77

)E* &ou!d ha1e got

+C. I( I ... 0 m" (ather &ou!d ha1e 'een angr" &ith me.)A* (ai!)B* &ou!d (ai!)6* (ai!ed)D* &ou!d ha1e (ai!ed

)E* had (ai!edPROB-EM +

; . I &ish the dri1er &ou!dn t dri1e so (ast. It makes me ner1ous. This senten#e means that ....)A* the dri1er dri1es his #ar 1er" (ast.)B* the dri1er &i!! dri1e his #ar s!o&!".)6* the dri1er doesn t dri1e his #ar #are(u!!".)D* the dri1er &i!! not dri1e his #ar 1er" (ast.)E* the dri1er dro1e his #ar 1er" (ast.

;+. I( on!" I ... more time. I &ou!d ha1e #ome to "our house.

)A* had had)B* had)6* ha1e had)D* has)E* ha1e

;3. The stranger ga1e me this note and &ent a&a" 'e(ore I #ou!d sa" an"thing. I &ish I ... his name.)A* ask)B* had asked)6* asked)D* &ou!d ha1e asked)E* asking

; . I &ish I ...0 so I #an tea#h "ou no&.)A* am a tea#her o( "ours)B* &ere a tea#her o( "ours)6* had 'een "our tea#her)D* &i!! 'e "our tea#her)E* &as "our tea#her

;C. M" dear &ishes she had attended the $art" !ast night. It means ....)A* she doesn t &ant to the $art".)B* she is in the $art" no&.)6* she is not in the $art".)D* she didn t attend the $art".

)E* she &as in the $art" !ast night.;?. I( on!" his son had studied harder. It means ....)A* his son did not stud" harder.)B* his son had studied harder.)6* his son has studied harder.)D* his son not stud" harder.)E* his son &i!! not stud" harder.

;


26/77

I &ish I ... Eng!ish.)A* #ou!d s$eak)B* s$eak)6* s$oke)D* #ou!d ha1e s$oken)E* had s$oken

;>. I donLt kno& Mr. Dhan". I &ish I... him.)A* kne&)B* kno&)6* ha1e kno&n)D* &i!! kno&)E* had kno&n

;. It s a $it" "ou didn t ro!! the #ar$et u$ 'e(ore $ainting the #ei!ing. I &ish "ouQ.)A* don t ro!! the #ar$et u$ 'e(ore1$ainting the #ei!ing.)B* ro!! the #ar$et u$ 'e(ore $ainting the #ei!ing.)6* ro!!ed the #ar$et u$ 'e(ore $ainting the #ei!ing.)D* had ro!!ed the #ar$et u$ 'e(ore $ainting the #ei!ing.

)E* didn t ro!! the #ar$et u$ 'e(ore $ainting the #ei!ing.. I( on!" I had 'een there0 I &ou!d ha1e made se1era! #riti#isms.

It means ....)A* I made se1era! #riti#ism.)B* I had 'een there (or a !ong time.)6* I didn t make se1era! #riti#isms)D* I &ou!d make the #riti#isms.)E* I had re#ei1ed the #riti#isms.

+. I( on!" I had kno&n it &as "our 'irthda"0 I &ou!d ha1e 'ought "ou a gi(t. It means)A* I don t kno& it is "our 'irthda" so I don t 'u" "ou a gi(t.)B* I kno& it is "our 'irthda" so I don t 'u" "ou a gi(t.

)6* I kne& it &as "our 'irthda" so I 'ought "ou a gi(t.)D* I didn t kno& it &as "our 'irthda" so I 'ought "ou a gi(t.)E* I didn t kno& it &as "our 'irthda" so I didn t 'u" "ou a gi(t.

3. I &ish "ou hadn t gi1en him m" $hone num'er. It means ....)A* "ou ga1e him m" $hone num'er.)B* "ou didn t gi1e him m" $hone num'er.)6* "ou hadn t gi1e him m" $hone num'er.)D* "ou &ou!d gi1e him m" $hone num'er.)E* "ou ha1en t gi1en him m" $hone num'er.

. 8e s$oke as i( he had !iked her. It means ....)A* 8e rea!!" !iked her.)B* 8e a$$eared to !ike her.)6* 8e &anted $eo$!e to think he !iked her.)D* he used to !ike her.)E* 8e had !iked her.

C. Anto doesn t ha1e a motor #"#!e. 8e &ants to ha1e one0 'ut he does not ha1e enough mone" to 'u"it.8e ma" sa"0 I &ish I ....)A* ha1e a motor #"#!e.)B* had a motor #"#!e.

)6* ha1e had a motor #"#!e.)D* had had a motor #"#!e.)E* &i!! ha1e a motor #"#!e.


27/77

?. hat a $it" he #an t #ome &ith us_I &ish he ... #ome &ith us.)A* #an)B* #ou!dn t)6* #an t)D* #ou!dn t ha1e)E* #ou!d


28/77

)A* &ere)B* &as)6* had 'een)D* ha1e 'een)E* is

+C. Andi &ou!d rather his (atherQ.him mone" !ast night.

)A* ga1e)B* gi1es)6* &i!! gi1e)D* had gi1en)E* has gi1en

SU


29/77

dari #ontoh diatas da$at di!hat 'ah&a to'e "ang digunakan semuan"a menggunakan &ere0 sama se$ertiha!n"a aturan "ang digunakan ketika kita mem'uat ka!imat $engandaian )#onditiona!*

-a!u0 'agaimana ka!au ka!imat terse'ut menggunakan moda! )6an0 &i!!0dan !ain4!ain* 6ontohn"a:Ind : Aku 'erhara$ dia akan datang Dia 'erhara$ aku da$at mem'erikan dia kado

maka ter%emahann"a ada!ah0Eng : I &ish she ,ou#) come She &ishes I cou#) &i8e her a gi(t

Dari ter%emahan diatas da$at di!ihat ka!au moda! &ou!d dan #ou!d meru$akan 'entuk $ast dari &i!! dan#an0 dan kata ker%a "ang digunakan meru$akan kata ker%a 'entuk $resent )F * 'ukann"a kata ker%a'entuk !am$au )F+*. 8a! ini 'erarti 'ah&a ketika menggunakan moda! da!am su'%un#ti1e &ish0 'entuk$ast ditim$akan ke moda!n"a0 dan kata ker%a kem'a!i kedudukan a&a! "aitu kata ker%a 'entuk $resent)F atau In(initi1e*.

Se$erti itu!ah 'e'era$a aturan da!am su'%un#ti1e &ish. Sekarang #o'a!ah men%a&a' soa! !atihandi'a&ah ini. a&a'an ka!ian 'isa ditu!is di kotak komentar untuk me!ihat skor 'eru$a 'a!asan komentar

dari sa"a.E/er#ise:

. I ha1e to &ork on Sunda".I &ish I ha1e to &ork on Sunda".

a. donLt'. didnLt#. &onLtd. &ou!dnLt

+. I &ish "ou 'orro& m" things &ithout $ermission.

a. donLt'. &onLt#. shou!dnLtd. &ou!dnLt

3. 8e &ishes he 'u" a ne& #ar.a. #ou!d'. might#. shou!dd. &ou!d

. She misses him. She &ishes he her a !etter

a. has sent'. &i!! send#. &ou!d sendd. &ou!d ha1e sent

C. I &ish I he!$ "ou.a. #an'. #ou!d#. &i!!d. &ou!d

3. FUTURE TENSE

uture Tense atau Sim$!e uture digunakan untuk men"atakan $eristi&a "ang Akan Ter%adi.uture tense ada!ah tentang Nanti. Sesuatu arti katan"a uture "aitu bMasa De$anc. Karena itu da!am

uture Tense $enggunaan kata i!!0 Sha!! "ang artin"a akan $asti!ah mendominasi. Masih ingat


30/77

$em'agian Tenses da!am garis 'esar kan 2es0 ada 3 'esar Tenses "aitu: Past0 Present dan uture

)Du!u0 Kini0 Nanti*.

Pegang ini kuat4kuat: Setia$ uture $asti $akai I-- atau S8A--0 artin"a AKAN. Namun ada

%uga "ang naman"a Past uture Tense nanti. Karena Past maka i!! dan Sha!! n"a $akai $ast %uga "aitu

b ou!dc0 nanti kita $e!a%ari !e'ih da!am di Past uture Tense. Oh "a0 sesudah i!! atau Sha!! atau ou!d

$asi!ah diikuti 'entuk 'aik itu kata ker%a atau kata ker%a 'antu.Rumus uture Tense

Positi(: S &i!! F Negati(: S &i!! not F Tan"a: i!! S F

Sha!! %arang digunakan. Bisan"a Sha!! untuk Su'%e#t I dan e )I sha!!Q0 e sha!!Q.* dan tidak

untuk "ang !ain. Teta$i !e'ih sering orang $akai I &i!!.. dan e &i!!.. adi untuk I dan e 'o!eh $akai 'aik

&i!! atau sha!!. Sedangkan Su'%e#t "ang !ain se$erti 8E0 S8E0 IT0 2O70 T8E20 E semuan"a $akai i!!.

Ka!au 'egitu0 untuk mem$ermudah $emahaman sa"a 8AN2A akan gunakan I-- sa%a. Kan b I-c itu

enak toh Itu tuh "ang - n"a satu_ hahaQ 'e#anda "a. 6ontoh Ka!imat Positi( da!am uture Tense : -I

will study, -You will swim,

1ask 3 )uat contoh 9uture 1ense versi &nda ya. $enga a contoh saya persimple agar mudah

dimengerti.

uture Tense Ka!imat Negati(. Ka!imat Negati( untuk uture Tense %uga !uar 'iasa mudah0 %auh

!e'ih mudah di'andingkan men%a!ankan Internet Marketing Indonesia misa!n"a0 a$a hu'ungann"a "a

nda ada sih. seka!i4seka!i nge!antur agar nda 'osan0 toh $e!a%aran ini ringan kok..

4I &i!! not stud" 42ou &i!! not s&im 4The" &i!! not 1isit Tok"o

uture Tense Ka!imat Tan"a

4 i!! 2ou stud" 4 i!! 2ou s&im 4 i!! The" 1isit Tok"o

Tentun"a karena uture Tense 'i#ara bAkanc maka keterangan &aktu 'erikut 'iasa ditam'ahkan:

tomorro&0 ne/t month0 three da"s to go0 ne/t "ear dan sega!a sesatu "ang menun%ukkan bakanc terse'ut.

42ou &i!! s&im together tomorro& 4The" &i!! 1isit Tok"o ne/t "ear

4No one &i!! sto$ us no& (rom !o1ing ea#h other 4I dont think The" &i!! #ome on time

)htt$:,,tenses'ahasainggris.#om,(uture4tense *0. :OMP AINTS ETTER

A #om$!aint is an e/$ression o( dissatis(a#tion0 either &ritten or s$oken. A #om$!aint #an 'e made

'" an indi1idua! or a grou$. 2ou ma" &ish to #om$!ain i( "ou are not satis(ied &ith the &a" "ou ha1e 'een

treated or the ser1i#e "ou ha1e re#ei1ed (rom Mind

Making a #om$!aint

ILm a(raid I ha1e to make a serious #om$!aint. -ook0 ILm sorr" to trou'!e "ou0 'utQ.

E/#use me0 ILm a(raidQ I &onder i( "ou #ou!d he!$ meQ..

E/#use me0 there seems to 'e something &rong &ithQ

http://tensesbahasainggris.com/past-future-tensehttp://tensesbahasainggris.com/kata-kerjahttp://internetmarketingmu.com/http://internetmarketingmu.com/http://tensesbahasainggris.com/future-tensehttp://tensesbahasainggris.com/past-future-tensehttp://tensesbahasainggris.com/kata-kerjahttp://internetmarketingmu.com/http://tensesbahasainggris.com/future-tense


31/77

IL1e got a 'it o( a $ro'!em here0 "ou seeQQ Do "ou think "ou #ou!dQQ

ILm sorr" to ha1e to sa" this0 'utQ. ou!d "ou mind )doing*Q.

I &ish "ou &ou!dnLt mindQ. I do &ish "ou #ou!dQ.

ou!dnLt it 'e a good idea to, not toQ.

A##e$ting a #om$!aint

Oh0 ILm sorr" a'out that. 4 I #anLt te!! "ou ho& sorr" I am

I &ish it ne1er ha$$ened 4 Oh dear0 ILm rea!!" sorr"

ILm so sorr"0 I didnLt rea!i9e 4 I %ust donLt kno& ho& to sa".

I %ust donLt kno& &hat to sa"

De!a"ing a #om$!aint

I suggest "ou !ea1e it &ith us and &eL!! see &hat #an 'e done.

I suggest "ou !ea1e it &ith us and &eL!! see &hat &e #an do.

ILm a(raid the manager,'oss isnLt in at the moment. 6ou!d "ou #a!! !ater

ILm a(raid &e #anLt he!$ "ou at the moment. 6ou!d "ou !ea1e "our #onta#t $hone num'er and

address e &i!! #onta#t "ou soon.

Re%e#ting a #om$!aint

e!!0 ILm a(raid there is nothing &e #an do a'out it a#tua!!".

e!!0 ILm a(raid there isnLt mu#h &e #an do a'out it.

ormat o( a !etter o( #om$!aint• Introdu#tion : Reason (or &riting. E/a#t detai!s o( ho!ida" )time0 $!a#e0 et#.* e/$!ain

the situation• De1e!o$ment : Detai!s o( $ro'!ems. Dea! &ith ea#h ma%or $ro'!em in a ne&

$aragra$h. #om$!ain0 e/$ress "our dissatis(a#tion• 6on#!usion : hat "ou e/$e#t (rom the #om$an". ask that something 'e done

)use !etter headed $a$er sho&ing home,'usiness address and $hone num'er* name andaddress )o( #ustomer ser1i#e de$artment* date

Dear Sirs

I m a(raid that the en#!osed )/"9* $rodu#t doesn t &ork. It is the third one I 1e had to return this

month )see atta#hed #orres$onden#e*. I 'ought it (rom AB6 stores at Ne&to&n0 Big 6ount" on )date*. I

&as #are(u! to (o!!o& the instru#tions (or use0 honest!". Other than the three I 1e had to return re#ent!"0 I 1e

a!&a"s (ound "our $rodu#ts to 'e e/#e!!ent. I d 'e grate(u! i( "ou #ou!d send a re$!a#ement and re(undm" $ostage )state amount*. I rea!!" a$$re#iate "our he!$.

2ours (aith(u!!"


32/77

signature

Smith

C. MODA AUXI ARIES

. :AN- Di$akai untuk men"atakan:

a. Kesanggu$an atau kemahiran seseorang. 6ontoh: She #an sing 'eauti(u!!"0 I #an s$eak Eng!ish.

'. Minta i9in. 6ontoh: 6an I 'orro& "our 'ook 0 6an I #ome to "our house#. Kemungkinan. 6ontoh: She #an 'e at home at noon0 8e #an 'e i!!. ) mungkin dia sakit *.

+. :OU D- Ada!ah 'entuk Past Tense dari 6AN dan 'entukn"a sama untuk semua su'"ek. Namun

da!am $enggunaann"a tidak se!aman"a 'erarti $ast time )masa !a!u*. 6O7-D di$akai untuk

men"atakan:

a. Bentuk !am$au dari 6an. 6ontoh: Mar" #ou!d sing a song &hen she &as "oung0 She #ou!d not

#ome here "esterda" 'e#ause she &as i!!.

'. Permintaan dengan so$an. 6ontoh: 6ou!d "ou he!$ me no& 0 6ou!d "ou take that 'ook (or me

#. Kemungkinan. 6ontoh: She #ou!d 'e at home no&0 'ut she usua!!" $!a"s 1o!!e"'a!!0 8e #ou!d 'e

1er" 'us" at that time.

3. S A - Digunakan untuk men"atakan:

a. Artin"a akan da!am 'entuk uture Tense. 6ontoh: I sha!! go to -ondon tomorro&. ) $aya akan

pergi ke London besok *0 e sha!! 'u" a ne& motor#"#!e ne/t &eek.

'. Mena&arkan Bantuan. 6ontoh: Sha!! I o$en the &indo& 0 Sha!! I make #o((ee (or "ou

#. an%i. 6ontoh: 2ou sha!! ha1e a motor#"#!e.) $aya an ikan anda akan dapat mempunyai sepeda

motor *0 I sha!! meet her tomorro&.

. S OU D- Digunakan untuk men"atakan:

a. Bentuk !am$au dari sha!!. 6ontoh: hen he #ome to m" house I shou!d go0 I shou!d 1isit to "our

house 'e(ore "ou #ame to m" house.

'. An%uran )Artin"a se'aikn"a *. 6ontoh: 2ou are i!!0 "ou shou!d go to the do#tor soon0 She is tired0 she

shou!d take a rest.

#. Keharusan. Da!am ha! ini S8O7-D sama artin"a dengan Ought to.

6ontoh: 2ou shou!d )ought to* do "our home&ork e1er" da"0 8e shou!d )ought to* stud" hard.

d. Da!am 'entuk !am$aun"a 'erarti menun%ukkan suatu kegiatan "ang seharusn"a diker%akan teta$i

ken"ataann"a tidak diker%akan. Atau da$at %uga 'erarti $en"esa!an dimasa !am$au.6ontoh:

. 2ou shou!d )ought to* ha1e studied hard 'e(ore take an e/am. &nda seharusnya bela ar dengan

keras sebelum mengikuti u ian. !Calam kenyataannya &nda tidak bela ar dengan keras, tetapi tetap

mengikuti u ian# .

+. ohn shou!d )ought to* ha1e gone to the dentist "esterda". )Da!am ken"ataann"a ohn tidak $ergi ke

dokter gigi kemarin 4 he did not go*.

C. BI - Digunakan untuk men"atakan:

a. Artin"a akan da!am 'entuk uture Ssim$!e Tense0 dan sama dengan to 'e going to. 6ontoh: I &i!!

go to akarta ne/t &eek. ) I am going to akarta ne/t &eek*0 She &i!! #ome here soon.


33/77


34/77

+. She must )has to* go to s#hoo! toda". ) Cia harus ke sekolah hari ini *.

3. The" must )or ha1e to* &ork hard. ) Mereka harus beker a keras *.

e. Must tidak mem$un"ai 'entuk Past Tense. Bentuk !am$au "ang 'erarti harus,mesti ada!ah 8AD

TO0 dan 'entukn"a sama untuk semua o'"ek. 6ontoh:

. I had to meet m" sister "esterda". ) $aya kemarin harus ber umpa saudara perempuanku *.

+. She had to !ea1e (or akarta !ast &eek. ) Cia harus meninggalkan Gakarta pekan lalu *.?. :ONDITIONA SENTEN:ES

. The ero 6onditiona! )T"$e ;*

The 9ero #onditiona! is a stru#ture used (or ta!king a'out genera! truths0 or s#ienti(i# (a#ts 44 things

&hi#h a!&a"s ha$$en under #ertain #onditions. A 9ero #onditiona! senten#e #onsists o( t&o #!auses0 an

if c# u$e and a m in c# u$e )note that most 9ero #onditiona! senten#es &i!! mean the same thing i(

,(en is used instead o( if *.

or e/am$!e: I( the if #!ause #omes (irst0 a #omma is usua!!" used. I( the i( #!ause #omes se#ond0

there is no need (or a #omma. The $im"#e "%e$ent ten$e is the tense use in 'oth #!auses. E/am$!es: I(

"ou #ross an internationa! date !ine0 the time #hanges. Phos$horus 'urns i( "ou e/$ose it to air.

irst 6onditiona! )T"$e I*

The (irst #onditiona! )a!so #a!!ed #onditiona! t"$e * is a stru#ture used (or ta!king a'out $ossi'i!ities in

the $resent or in the (uture. T*"e 1+ if "%e$ent futu%e .

E/am$!e:

4 I( Ihave the mone"0 I will buy this #ar. 4 I( it s sunn"0 &e !! go to the $ark.

4 Peter &i!! 'e sad i( Susan !ea1es. 4 I( "ou #ook dinner0 I !! &ash the dishes.

Among other 1ariations the stru#ture if "%e$ent "%e$ent is a!so $ossi'!e. It is used &hen the

resu!ts are ha'itua! or automati#. E/am$!e: I( a #ommodit" is in short0 su$$!" $ri#es tend to rise.

Se#ond 6onditiona! 4T*"e II7

The se#ond #onditiona! )a!so #a!!ed #onditiona! t"$e +* is a stru#ture used (or ta!king a'out unrea!

situations in the $resent or in the (uture. T*"e 2+ if " $t con)ition #

E/am$!e:

I( I had the mone"0 I would buy this #ar. )Sin#e I do not ha1e the mone" I #annot 'u" an" ne& #ar*.

The a#tion in t"$e + is #hara#teri9ed '" unreality . I( I &ere "ou0 I &ou!d dri1e more #are(u!!" in the rain.

I( dogs had &ings0 the" &ou!d 'e a'!e to (!".

Pau!a &ou!d 'e sad i( an !e(t.

. Third 6onditiona! 4T*"e III7

The third #onditiona! )a!so #a!!ed #onditiona! t"$e 3* is a stru#ture used (or ta!king a'out unrea!

situations in the $ast. In other &ords0 it is used to ta!k a'out things &hi#h DID NOT 8APPEN in the $ast.

T*"e 3+ if " $t "e%fect "e%fect con)ition # Fu## fo%m + I( I had studied harder0 I $ro'a'!" &ou!d ha1e

$assed the e/am.

:ont% cte) fo%m + I( I d studied harder0 I $ro'a'!" &ou!d 1e $assed the e/am.


35/77

E/am$!e:

I( I had had the mone"0 I would have bought this Audi. )But I did not ha1e it0 and so did not 'u"*.

I( "ou had dri1en more #are(u!!"0 "ou &ou!d not ha1e had an a##ident. )2ou had an a##ident 'e#ause

"ou didn t dri1e #are(u!!" enough.*

I( &e had $!a"ed a !itt!e 'etter0 &e #ou!d ha1e &on the game.) e didn t $!a" &e!!0 so &e !ost the

game.*

The a#tion in t"$e 3 is #hara#teri9ed '" impossibility. hi!e t"$e and t"$e + (o#us on the "%e$ent or

futu%e 0 the time in t"$e 3 is the " $t and signi(ies a #om$!eted a#tion in the $ast. The #ondition0

there(ore0 #annot 'e (u!(i!!ed 'e#ause the a#tion in the i(4#!ause did not ha$$en.

. REA AND UNREA :ONDITION EXPRESSIONS

t"$e ; genera! truth )something that is a!&a"s true*

i( $resent sim$!e , $resent sim$!e

t"$e rea! #onditiona! à i( $resent sim$!e , &i!! in(initi1e

t"$e + unrea! #onditiona! à i( $ast sim$!e , &ou!d in(initi1e

t"$e 3 h"$otheti#a! #onditiona! à i( $ast $er(e#t , &ou!d ha1e $ast $arti#i$!e

. I( &e aren t #are(u!0 &e !ate.

+. I( "ou Ni#o!e0 send her m" regards.

3. I( "ou order (rom "our &e'site0 &e a!&a"s a #on(irmation emai!.. I( &e don t rea#h an agreement soon0 I think the" a&a" (rom the

negotiations.

C. I( I &ork hard0 I m sure I a $romotion a(ter a "ear.

?. I( I a $romotion0 I !! ha1e more res$onsa'i!ities.


36/77

ohn0 i( "ou !earned ho& to #ook0 "ou &ou!dn t need to eat out a!! the time. )It is high!" un!ike!" that ohn

&i!! !earn ho& to #ook.*

Oka"0 no& that "ou understand that the PAST TENSE in the i( #!ause re(ers to the PRESENT time0

there is one other ru!e "ou shou!d 'e a&are o(. )2ou &i!! hear nati1e s$eakers 'reak this ru!e0 'ut "ou

shou!d use it ces$e#ia!!" in (orma! s$ee#h and (orma! &riting.* I( the main 1er' in the i( #!ause is 'e0 &e

use &ere &ith A-- su'%e#ts0 in#!uding (irst and third $erson singu!ar. )This is the su'%un#ti1e mood.*6onsider the (o!!o&ing e/am$!es:

I( I &ere ri#h0 I &ou!d tra1e! around the &or!d. )7NREA-: I m not ri#h.*

I( I &ere President0 I &ou!d gi1e e1er"one (ree hea!th #are. )O'1ious!" 7NREA-: I m not

President.*

I( I &ere "ou0 I &ou!d stud" hard. )O'1ious!" 7NREA-: I m not "ou.*

I( Na$o!eon &ere a!i1e toda"0 he &ou!d 'e (ighting a &ar. )7NREA-: Na$o!eon is dead.*

I( m" 'rother &ere here0 he &ou!d 'u" me a 'eer. )7NREA-: M" 'rother is in 6osta Ri#a.*

T(e T(i%) :on)ition #

The Third 6onditiona! re(ers to an unrea! situation in the PAST. In other &ords0 it re(ers to something

that did NOT ha$$en in the $ast0 though ma"'e it &as on#e an o$tion. The most #on(using thing a'out

the third #onditiona! is that &e use the PAST PER E6T in the i( #!ause0 e1en though &e re re(erring to

the PAST. 6onsider the (o!!o&ing e/am$!es:

M" (riend -i9 !ikes this gu" named oe. -ast &eek I had a $art". oe #ame to m" $art". -i9 s

$arents &ere in to&n so she &ent out to dinner &ith them. She did not #ome to the $art". I te!! her0 Too

'ad. I( "ou had #ome to the $art"0 "ou &ou!d ha1e seen oe.

I took three &eeks o(( &ork in anuar". Sin#e I didn t get $aid (or m" time o((0 I don t ha1e an"

e/tra mone" right no&. I #an e/$ress this '" sa"ing0 I( I hadn t taken that time o((0 I &ou!d ha1e moremone".

)No& that "ou kno& the ru!e (or the third #onditiona!0 "ou shou!d 'e a&are that nati1e s$eakers &i!!

sometimes 'reak this ru!e. In in(orma! #on1ersation $eo$!e might sa"0 I( "ou &ou!d ha1e gone to Me/i#o0

"ou &ou!d ha1e a tan. *

. INTERVIEB ?UESTIONS AND ANSBERS

o' inter1ie&s are a!&a"s stress(u! 4 e1en (or %o' seekers &ho ha1e gone on #ount!ess

inter1ie&s. The 'est &a" to redu#e the stress is to 'e $re$ared. Take the time to re1ie& the standard

inter1ie& Guestions "ou &i!! most !ike!" 'e asked. A!so re1ie& sam$!e ans&ers to these t"$i#a! inter1ie&Guestions.

Then take the time to resear#h the #om$an". That &a" "ou !! 'e read" &ith kno&!edgea'!e

ans&ers (or the %o' inter1ie& Guestions that s$e#i(i#a!!" re!ate to the #om$an" "ou are inter1ie&ing &ith.

Co6 Inte%8ie, ?ue$tion$ A6out ou • hat is "our greatest &eakness hat moti1ates "ou

• hat is "our greatest strength Des#ri'e "our &ork st"!e.

• 8o& do "ou hand!e stress and $ressure Des#ri'e a t"$i#a! &ork &eek.

• 8o& &i!! "our greatest strength he!$ "ou $er(orm

http://jobsearch.about.com/od/interviewsnetworking/a/interviewguide.htmhttp://jobsearch.about.com/od/interviewsnetworking/a/interviewguide.htm


37/77

• 8o& &ou!d "ou des#ri'e "ourse!( Do "ou take &ork home &ith "ou

• 8o& man" hours do "ou norma!!" &ork

• 8o& &ou!d "ou des#ri'e the $a#e at &hi#h "ou &ork

S m"#e An$,e%$ • hen I m &orking on a $ro%e#t0 I don t &ant %ust to meet dead!ines. Rather0 I $re(er to #om$!ete

the $ro%e#t &e!! ahead o( s#hedu!e.• Being organi9ed &asn t m" strongest $oint0 'ut I im$!emented a time management s"stem that

rea!!" he!$ed m" organi9ation ski!!s.

• I !ike to make sure that m" &ork is $er(e#t0 so I tend to $erha$s s$end a !itt!e too mu#h time

#he#king it. 8o&e1er0 I 1e #ome to a good 'a!an#e '" setting u$ a s"stem to ensure e1er"thing is

done #orre#t!" the (irst time.

• I used to &ait unti! the !ast minute to set a$$ointments (or the #oming &eek0 'ut I rea!i9ed that

s#hedu!ing in ad1an#e makes mu#h more sense.

• I &ou!d sa" that I #an 'e too mu#h o( a $er(e#tionist in m" &ork. Sometimes0 I s$end more time

than ne#essar" on a task0 or take on tasks $ersona!!" that #ou!d easi!" 'e de!egated to someone

e!se. A!though I 1e ne1er missed a dead!ine0 it is sti!! an e((ort (or me to kno& &hen to mo1e on to

the ne/t task0 and to 'e #on(ident &hen assigning others &ork.

• I 1e !earned to make m" $er(e#tionism &ork to m" ad1antage at &ork. I am e/#e!!ent at meetingdead!ines0 and &ith m" attention to detai!0 I kno& m" &ork is #orre#t.

• I used to !ike to &ork on one $ro%e#t to it #om$!etion 'e(ore starting on another0 'ut I 1e !earned to

&ork on man" $ro%e#ts at the same time0 and I think it a!!o&s me to 'e more #reati1e and

e((e#ti1e in ea#h one.


38/77

6. KOMPETENSI DASAR : 3.3 Men"a%ikan !a$oran

INDIKATOR :

. Out!ine !a$oran $rakerin ditu!is dida!am $o&er$oint s!ide atau trans$aransi dengan menggunakan

ka!imat "ang singkat dan $adat.

+. -a$oran $rakerin disa%ikan se#ara !isan da!am 'entuk $resentasi "ang 'enar.


Presentation ski!!s:

4 8o& to o$en a s$ee#h 4 8o& to $ro$ose ideas

4 8o& to e!a'orate ideas 4 8o& to #!ose a s$ee#h

4 8o& to hand!e Guestions 4 8o& to use 'od" !anguage

4 8o& to maintain audien#eLs attention 4 8o& to use $resentation aids..

PENI-AIAN

Tes !isan 5 rete!!ing0 summari9ing

Tes tertu!is 5 men%a&a' $ertan"aan $i!ihan ganda atau essa"

-isten to the (o!!o&ing e/$ressions and re$eat them. hen and &here &ou!d "ou hear these

e/$ressions

. ood morning0 -adies and ent!emenQ.

+. ood morning0 e1er"'od". Toda" I d !ike to ta!k a'out Q.

3. On this o##asion0 I d !ike to $resent m" re$ort.

. Ne/t0 I d !ike to te!! "ou something a'out....

C. Thank "ou 1er" mu#h (or "our kind attention0 -adies and ent!emen.

?. M" 'e!o1ed tea#her0 (riends0 and audien#es. Thank "ou 1er" mu#h (or this o$$ortunit".

Introdu#ing the su'%e#t

I d !ike to start '".... irst o( a!!0 I !!....

inishing one su'%e#t

e!!0 I 1e to!d "ou a'out.... That s a!! I ha1e to sa" a'out....

Starting another su'%e#t Ne/t.... No& I d !ike to dis#uss....

Ana!"9ing a $oint and gi1ing re#ommendations

-et s #onsider this in more detai! .... hat does this mean (or AB6

i1ing an e/am$!e

or e/am$!e0 .... As an i!!ustration0 ....

Dea!ing &ith Guestions

e !! 'e e/amining this $oint in more detai! !ater on....

I d !ike to dea! &ith this Guestion !ater0 i( I ma"....

Summari9ing and #on#!uding

In #on#!usion0 .... ina!!"0 !et me remind "ou o( some o( the issues &e 1e #o1ered....


39/77

In $airs0 $ra#ti#e the (o!!o&ing dia!og.

Me!ita : e!!0 ho& do &e start

O!i1ia : e!!0 (irst o( a!!0 the re$ort has to ha1e a heading.

Me!ita : 8m. 8o& a'out Re$ort on Pur#hase o( Ne& Printers.

O!i1ia : 2es0 that s good. Re$ort on Pur#hase o( Ne& Printers. ine. hat ne/tMe!ita : The date

O!i1ia : 2es0 the re$ort has to 'e dated0 'ut (irst o( a!! it has to 'e addressed to someone.

Me!ita : e!!0 that s eas". To Mr. Sutresman .

O!i1ia : 2es. to Mr. Sutresman0 Managing Dire#tor0 iredome -td0 Kendari. And the date ....

No& ... Terms ... o( ... re(eren#e.

Me!ita : hat does that mean

O!i1ia : That means &hat &e &ere asked to do.

Me!ita : Right. e 1e got that do&n. And the ne/t

O!i1ia : e!!0 a ne& side4heading0 I think $ro#edure.

Me!ita : Pro#edure

O!i1ia : 8o& &e did the in1estigation.

Me!ita : So no& #an &e re#ommend the ma#hine &e rea!!" &ant

O!i1ia : I !! $ut a side4heading: Re#ommendation.

Read the (o!!o&ing &ords. Pa" attention to "our $ronun#iation. ind their meanings.

. $resent ,$rZZ9ent, +. audien#e ,ZZ:difns,

3. attention ,fZtenZn, . $resentation ,Z$re9nZteZZn,C. re$ort ,rZZ$Z:t, ?. $ro$ose ,$rfZ$fZ9,

. #omment ,ZkZment, ;. re#ommendation ,ZrekfmenZdeZZn,

Read and $ra#ti#e the (o!!o&ing s$ee#h $resenting a re$ort. This is an e/#er$t o( the introdu#tion

o( a s$ee#h a'out restaurants.

6an an"one guess &hat I ha1e in #ommon &ith #e!e'rities !ike enni(er -o$e90 Mi#hae! ordan0

and Sean Didd" 6om's e re a!! in1o!1ed in the restaurant industr". 2ou don t ha1e to 'e a mo1ie star

to &ork in the restaurant industr"0 'ut it does take guts0 determination0 hard &ork and a strong desire toha1e (un on the %o'.

Toda"0 I &ant to gi1e "ou an idea o( &hat it s !ike to &ork in one o( the most e/#iting0 d"nami# and

e1er4#hanging 'usinesses in Ameri#a the restaurant industr". M" name is Toni Rahar%o and I am the

manager at Smart Taste Restaurant in Bandung0 Indonesia. I ha1e 'een dea!ing &ith restaurants (or

man" "ears and no& I &ant to share m" e/$erien#es and insights on ho& to en%o" &orking in this (ie!d.

M" stor" is %ust one e/am$!e o( ho& the dream o( &orking in the gro&ing and 1i'rant restaurant

industr" #an 'e an"one s rea!it". It takes man" %o's to run a su##ess(u! restaurant and not %ust %o's that

in1o!1e #ho$$ing !ettu#e or &aiting ta'!es. In (a#t0 the restaurant industr" has man" di((erent $ositions and

%o' tit!es (rom management to $u'!i# re!ations to (und raising and "es0 #ooking_

-et s !ook at a sna$shot o( &ho s &ho in the restaurant industr".


40/77

ho $re$ares sa!ads0 dessert $!ates and sand&i#hes )The $antr" #ook.*

ho $u'!i#i9es the restaurant s (und raising e1ents0 $arties and tasting )The $u'!i# re!ations

manager.*

ho se!e#ts the &ines and #oa#hes the &ait sta(( on ser1ing and des#ri'ing the &ines )The &ine

ste&ard.*

ho kee$s the #om$uters running and designs the &e' site )The #om$uter te#hni#ian.*

Kno& 2our Stu((

6han#es are "our re$ort #ontains !ots o( detai!ed data. Be on the a!ert to in#!ude on!" the most

essentia! data in "our 1isua!s. As "ou #reate "our 1isua!s0 kee$ in mind the (undamenta! ru!es.

7se on!" at4a4g!an#e 1isua!s that su$$ort "our ke" messages. As mu#h as $ossi'!e0 a1oid 1isua!s

#ro&ded &ith !ots o( data0 #harts0 and gra$hs that add nothing o( rea! 1a!ue.

Taken (rom www.speechBreprint.edu

ork in grou$s and (ind other e/$ressions #ommon!" used in $resenting a re$ort.

. E/$ressions (or o$ening the s$ee#h +. E/$ressions (or introdu#ing the to$i#,su'%e#t

3. E/$ressions (or $resenting ideas . E/$ressions (or e!a'orating ideas

C. E/$ressions (or making genera! statements ?. E/$ressions (or dra&ing #on#!usions


41/77


42/77

. Rendi said0 I &i!! su'mit m" re$ort immediate!".

+. Shanti said0 I don t !ike &orking under $ressure.

3. M" 'oss said0 Our #om$an" has su##ess(u!!" a#hie1ed its target.

. The manager said0 The $resentation is rea!!" good.

C. I1an said0 I think I shou!d !ook (or a 'etter %o'.

?. The se#retar" said0 2ou ha1e to make an a$$oinment to meet the dire#tor.


43/77

Out!ine Meanings. Tit!e

+. 6ontent

3. A#kno&!edgement

. A'stra#t

C. Introdu#tion?. Ba#kground

. 6on#!usions

;. Re#ommendations

. E/e#uti1e

+. Re(eren#es,

Bi'!iogra$h"

3. !ossar". A$$endi/

the name o( a re$ort

$age !ist o( the #ontents o( the re$ort

statement o( an author s thanks to other $eo$!e

a short summar" o( a 'ook

setting out the aims and o'%e#ti1es0 terms and de(initionsa!! "our 'a#kground resear#h

set o( the #hosen methodo!og" and resear#h methods

set o( "our main (indings

sum u$ "our (indings

!ist o( re#ommendation (rom (ounder

summar" 'rie( statement o( the main $oints

re(eren#e se#tion

a !ist o( te#hni#a! or s$e#ia! &ordsa se#tion gi1ing e/tra in(ormation

riting a Re$ort

I( "ou are asked to &rite a re$ort0 (or e/am$!e0 ana!"9ing the resu!ts o( some resear#h0

summari9ing arti#!es0 or inter$reting statisti#s0 "our aim shou!d 'e to $resent (a#ts #!ear!" so that the

reader &i!! understand the main $oints Gui#k!".

-ook at the re$ort 'e!o& and noti#e ho& the in(ormation is di1ided u$ using headings.

The st"!e o( re$ort is im$ersona!: it is not im$ortant &ho the &riter is or &hat his or her o$inion is.

Noti#e &hether "ou are to!d &ho the reader is. This &i!! he!$ "ou de#ide ho& mu#h "ou need to

e/$!ain.

In man" re$orts0 the im$ortant in(ormation in1o!1es num'ers.

Read the re$ort again and (ind out &hat these e/$ression re(er to:

C; C; t&o thirds eight out o( ten (our


44/77

PENI-AIAN

. Tes !isan 5 Rete!!ing,Guestions and ans&ers

+. Tes tertu!is 5 mu!ti$!e #hoi#e,essa"

o, Do ou O"e% te T(i$ M c(ine

A#ti1it" 5 -ook at the (o!!o&ing user manua! (or a s#anner and ans&er the Guestions.

. hat is sho&n in the $i#ture

+. hat do "ou kno& a'out a user

manua!

3. here #an "ou usua!!" (ind a user

manua!

. hat is it (or

i$ten to t(e in$t%uction. Fi## in t(e 6# n5$ ,(i#e #i$tenin&.

Acti8it* 2H i$ten to t(e in$t%uction. Fi## in t(e 6# n5$ ,(i#e #i$tenin&.

:onnectin& t(e Po,e% A) "te%

. Q) *Q the s#anner s $o&er ada$ter into an e!e#tri#a! out!et.

+. Insert the other end o( this Q)+*Q into the $o&er ada$ter re#e$ta#!e on the rear Q)3*Q o( the

s#anner. The $o&er indi#ator on the (ront $ane! o( the s#anner shou!d no& 'e Q Q .

3. P!ug "our #om$uter s $o&er #a'!e into an e!e#tri#a! Q)C* Q .

. Turn "our #om$uter on.

Acti8it* 0H i$ten to t(e me nin& of ,o%)$ n) c(oo$e t(e co%%ect ,o%).

E! m"#e+

2ou &i!! hear : To &ork or to make something &ork

6hoi#e : a. o$erate '. #oo$erate

The #orre#t &ord (or the meaning is )a* o$erate.

. a. seGuen#e ?. a. demonstrate

'. ste$ '. demonstration+. a. $ro#edure . a. guide

'. instru#tions '. guidan#e

C. a. manua! ;. a. insta!!

'. annua! '. insta!!ation


45/77

Acti8it* H Bo%5 in &%ou"$ n) fi n) $et of in$t%uction$. Re ) t(e in$t%uction$ to *ou%

c# $$m te$. i$ten to *ou% f%ien)$. in$t%uction$. T 5e note$ on t(e in$t%uction$. A%e t(e

in$t%uction$ c#e %

Acti8it* H An$,e% t(e fo##o,in& >ue$tion$ 6 $e) on *ou% e!"e%ience$.

. 8a1e "ou e1er 'een instru#ted to do something

+. hat kind o( task instru#tion &as it3. hat e/$ressions &ere used to gi1e the instru#tions

. Did "ou (ind an" di((i#u!ties in doing the task I( "es0 &h" hat made it di((i#u!t

6ustomer : E/#use me. 6ou!d "ou sho& me ho& this 1a#uum #!eaner &orks

Sho$kee$er : 2es0 o( #ourse

6ustomer : hat s those things (or

Sho$kee$er : Oh0 that s (or $i#king u$ hea1" dirt.

6ustomer : h" is it 'ent

Sho$kee$er : That s so "ou #an #!ean under (urniture more easi!". -et me sho& "ou.

6ustomer : Oh I see. And does it ha1e a dust 'ag

Sho$kee$er : 2es0 o( #ourse.

6ustomer : 8o& do "ou #hange it

Sho$kee$er : It s 1er" eas". irst0 "ou make sure the $o&er turned o((. Then0 this #!i$ is

$ressed do&n. The sa#k is !i(ted o((0 and then the dust 'ag is taken out !ike

this.

6ustomer : Oh that is eas". OK0 (ine. I think I !! take this one. 6an it 'e de!i1ered

Sho$kee$er : Sure. e #an de!i1er it right a&a" to "our home.6ustomer : ine.

P%onunci tion P% ctice

Acti8it* H Re ) t(e$e ,o%)$ n) fi n) t(ei% me nin&$. T(e$e ,o%)$ %e common#* u$e)

fo% in$t%uction$.

. o$erate ,ZZ$freZt, +. s&it#h o(( ,s&ZtZ Z(, 3. $!ug in ,$!Zg Zn,

. maintain ,meZnZteZn, C. re#ord ,rZZkZ:d, ?. $rote#t ,$rfZtekt,

. restart ,ZrZZsta:t,

;. un$!ug ,ZZnZ$!Zg,

Acti8it* 1/

. ash the ri#e re$eated!" in #o!d &ater. +. Put in &ith some &ater in a $an.

3. Boi! it. . 6ook it (or a'out C minutes.

C. Then it gets dr"0 $ut it into the steamer. ?. Steam the ri#e (or a'out C minutes.


46/77

'. 8o& to use an automati# te!!er ma#hine

#. 8o& to $rint a do#ument

d. 8o& to make a $hone #a!!

Acti8it* 12 H No, %ete## u$in& t(e "oint$ o% in$t%uction$ 6o8e (o, to coo5 %ice o% ##* in

f%ont of *ou% c# $$m te$.Acti8it* 13H :(oo$e "%oce)u%e o% n in$t%uction t( t *ou 5no, ,e## n) )emon$t% te t(e

"%oce)u%e to *ou% c# $$. ue$tion$.

. Do "ou !ike #ooking

+. hat do "ou usua!!" #ook

3. 8a1e "ou e1er used a mi#ro&a1e to #ook something

. Did "ou kno& ho& to use it

C. Do "ou o(ten read the instru#tions i( "ou don t kno& ho& to use or o$erate an a$$!ian#es

Acti8it* 1JH o, t(e Mic%o, 8e O8en Bo%5$

Mi#ro&a1es are a (orm o( energ" simi!ar to radio0 te!e1ision &a1es and ordinar" da"!ight.

Norma!!"0 mi#ro&a1es s$read out&ards as the" tra1e! through the atmos$here and disa$$ear &ithout

e((e#t. Mi#ro&a1e o1ens0 ho&e1er0 ha1e a magnetron &hi#h is designed to make use o( the energ" inmi#ro&a1es. E!e#tri#it"0 su$$!ied to the magnetron tu'e0 is used to #reate mi#ro&a1e energ".

These mi#ro&a1es enter the #ooking area through o$enings inside the o1en. A turnta'!e or tra" is

!o#ated at the 'ottom o( the o1en. Mi#ro&a1es #annot $ass through meta! &a!!s o( the o1en0 'ut the" #an

$enetrate su#h materia!s as g!ass0 $or#e!ain and $a$er0 the materia!s out o( &hi#h mi#ro&a1e4sa(e

#ooking dishes are #onstru#ted. Mi#ro&a1es do not heat #ook&are0 though #ooking 1esse!s &i!!

e1entua!!" get hot (rom the heat generated '" the (ood.

Sou%ce : www.mcwcc.com

Acti8it* 1 H An$,e% t(e >ue$tion$ 6 $e) on t(e te!t in Acti8it* 1J.

. hat are mi#ro&a1es+. hat is a magnetron designed (or

3. hat is the (un#tion o( e!e#tri#it" su$$!ied to the magnetron tu'e

. here do mi#ro&a1es enter the #ooking area

C. 6an mi#ro&a1es $ass through the &a!! o( the o1en

?. hat kinds o( materia!s #an mi#ro&a1es $enetrate


47/77

3. o$erate ,ZZ$freZt, . ingredients ,ZnZgri:difnts,

C. $ress ,$res, ?. re$!a#e ,rZZ$!eZs,

. dis#onne#t ,ZdZskfZnekt, ;. insert ,ZnZsZ:t,

Acti8it* 1 H Re ) t(e $te"$ to $et u" n iM c c %efu##* n) " * ttention to t(e te!t$t%uctu%e. In &%ou"$ of fou%- )i$cu$$ t(e te!t $t%uctu%e.

B( t $ in t(e ue$tion$ u$in& causative have $ $(o,n in t(e e! m"#e.

E! m"#e : Did "ou make that dress "ourse!( No0 I had it made.

. Did Rina #ut her hair herse!( +. Did the" $aint their house themse!1es3. Did "our (ather re$air his #ar himse!( . Did he #ut the tree himse!(

C. Did she insta!! her #om$uter herse!( ?. Did "ou take the $hotogra$h "ourse!(

. Did "our grandmother $ost the !etter herse!(

;. Did "ou iron "our shirt "ourse!(

Acti8it* 21H :om"#ete t(e fo##o,in& $entence$ u$in& t(e ,o%)$ in t(e 6% c5et$.

E! m"#e : e are ha1ing the house painted )the house,$aint* at the moment.

. 8er hair is too !ong. I think she shou!d )it,#ut*

+. 8o& o(ten )he,his motor,ser1i#e*

http://www.lousywriter/http://www.lousywriter/


48/77

3. Is it true that man" "ears ago he )his $ortrait, $aint* '" a (amous artist

. Mother has )an interior de#orator,design* the !i1ing room.

C. I !! ha1e )these 'ooks,arrange* on the she!1es tomorro&.

Acti8it* 22H An$,e% t(e fo##o,in& >ue$tion$ 6 $e) on *ou% e!"e%ience$.

. 8a1e "ou e1er &ritten an instru#tion manua!

+. hat shou!d "ou &rite in an instru#tion manua!3. Are an instru#tion manua! im$ortant in our !i1es h"

Acti8it* 23H oo5 in *ou% )iction %* to fi n) t(e me nin& of t(e$e ,o%)$.

. instru#tion ,ZnZstrZkZn, +. $ro#edure ,$rfZsi:dZf)r*, 3. o$erate ,ZZ$freZt,

. ingredients ,ZnZgri:difnts, C. $ress ,$res, ?. re$!a#e ,rZZ$!eZs,

. dis#onne#t ,ZdZskfZnekt,

Acti8it* 2JH A%% n&e t(e fo##o,in& $entence$ into t(e co%%ect o%)e%.

o, to %eco%) on c $$ette "# *e%; o, to u$e %eco%)e%

. Then "ou $ut in the ta$e.

+. A(ter that "ou #onne#t the mi#ro$hone to the ta$e $!a"er.

3. ina!!" $ressed do&n the re#ord and $!a" 'utton.

. And then tested the 1oi#e !e1e!.

C. e!!0 (irst "ou ha1e to $!ug in the #ord.

?. Then "ou #an 'egin to re#ord.

E$ * Te%$t%u5tu% A. rite an instru#tion o( making or o$erating things0 and then read or $er(orm it in (ront o( the #!ass.

B. Rearrange the (o!!o&ing %um'!e instru#tion.

. Put sugar as needed.+. Take the tea 'ag out o( the #u$.3. Put a $ie#e o( tea 'ag into the #u$.

. Pour hot &ater into the #u$.C. Stir &e!! unti! the sugar disso!1ed.

E. KOMPETENSI DASAR : 3.C Memahami surat4surat 'isnis sederhana

INDIKATOR :

. Sis&a da$at men%a&a' $ertan"aan "ang terkait dengan isi surat4surat 'isnis.

+. Sis&a da$at men#eritakan kem'a!i isi surat 'isnisr.


. Business do#uments: !etters0 (a/es0 memos0 ad1ertisements0 'ro#hures0 (orms0 Guestionnaires0

et#.

PENI-AIAN

. Tes !isan 5 Rete!!ing,Guestions and ans&ers

+. Tes tertu!is 5 mu!ti$!e #hoi#e,essa"

Materi

A 'usiness !etter )or (orma! !etter* is a (orma! &a" o( #ommuni#ating 'et&een t&o or more $arties. Thereare man" di((erent uses and 'usiness !etters. Business !etters #an 'e in(ormationa!0 $ersuasi1e0


49/77

moti1ationa!0 or $romotiona!. Business !etters shou!d 'e t"$ed and $rinted out on standard @.C / &hite $a$er.


50/77

3 In$i)e A))%e$$The address o( the $erson "ou are &riting to a!ong &ith the name o( the re#i$ient0 their tit!e and#om$an" name0 i( "ou are not sure &ho the !etter shou!d 'e addressed to either !ea1e it '!ank0 'ut tr"to $ut in a tit!e0 i.e. Dire#tor o( 8uman Resour#es . Ski$ a !ine 'et&een the date and the sa!utation.

0 S #ut tion Dear Ms.,Mrs.,Mr. -ast Name:0 Dear Dire#tor o( De$artment Name: or To hom It Ma" 6on#ern: i(

re#i$ient s name is unkno&n. Note that there is a #o!on a(ter the sa!utation. Ski$ a !ine 'et&een thesa!utation and the su'%e#t !ine or 'od".

J Su6=ect ine )o$tiona!*Makes it easier (or the re#i$ient to (ind out &hat the !etter is a'out. Ski$ a !ine 'et&een the su'%e#t!ine and the 'od".


51/77

Acti8it* 1H An$,e% t(e$e >ue$tion$ 6 $e) on *ou% e!"e%ience.

. Do "ou kno& &hat a 'usiness !etter is

+. 8a1e "ou e1er seen,read one

3. hat do "ou kno& a'out 'usiness !etters

. hat are #ommon $arts o( a 'usiness !etter

C. Mention some e/am$!es o( 'usiness !etters that "ou kno&.Acti8it* 2H i$ten n) n$,e% t(e$e >ue$tion$.

. 8o& man" &ords do "ou hear

+. here #an "ou (ind these &ords

3. E/$!ain the meanings o( these &ords.

a. sa!utation

'. #!osure

#. signature

Acti8it* 3H i$ten n) ,%ite t(e mi$$in& one$. T(en fin) t(ei% me nin&$. Do it in " i%$.

. !etter head 5

+. inside address :

3. sa!utation :

. #om$!imentar" :

C. identi(i#ation :

Acti8it* 0 H i$ten to t(e fo##o,in& #ette% n) t(en n$,e% t(e >ue$tion$.

. ho sends the !etter

+. hom is the !etter sent to

3. hat is it a'outActi8it* JH Bo%5 in &%ou"$ n) $tu)* t(e fo##o,in& #ette%. Di$cu$$ ,( t t(e #ette% i$ 6out.

i$ten to *ou% f%ien)$L o"inion.

CC N. hed'ee Street

ort 6o!!ins0 6o @;C+

A$ri! 3;0 +;;<

Ms. 6"nthia ood

Dire#tor o( 8uman Resour#es

Ar#hite#tura! onders0 --6@+ a9ee Street

Den1er0 6O @;+;

Dear Ms. ood:

I am $!eased to a##e$t the ar#hite#tura! dra(ting $osition starting at +?0C;; $er "ear. Thank "ou

(or making the o((er. As I mentioned during m" (ina! inter1ie&0 graduation is Ma" C0 a(ter &hi#h I had

$!anned on a &eek s 1a#ation. Assuming that this is sti!! a##e$ta'!e0 I &i!! re$ort (or &ork on Monda"0 Ma"

+ . I( it is not0 $!ease !et me kno&.


52/77

M" arrangements (or re!o#ating to Den1er are under&a"0 ho&e1er0 the renta! unit I am mo1ing

into &i!! not 'e a1ai!a'!e unti! the midd!e o( une. In the mean time0 I &i!! make the dai!" #ommute (rom

ort 6o!!ins. Thank "ou again. I am e/#ited a'out this o$$ortunit" and !ook (or&ard to 'eing $art o( the

Ar#hite#tura! onders team.

Sin#ere!"0

6!inton B. ohnson

Kno, ou% StuffH A 'usiness !etter shou!d #!ear!" des#ri'e its $ur$ose in detai!. The $erson

re#ei1es it &i!! (o#us on the su'stan#es o( the !etter. T 5en f%om %ow to =rite a

)usiness Letter

Acti8it* H i$ten to t(e $t tement$. :(oo$e ,(et(e% e c( t(e $t tement i$ t%ue 4T7 o% f #$e

4F7 6 $e) on t(e #ette% in Acti8it* J.

Acti8it* H Fin) 6u$ine$$ #ette%. ue$tion$ o% ##* 6 $e) on t(e )i #o& in Acti8it* .

. ho &orks (or -iGuid 6ontro! Produ#t


53/77

+. here is -6P $ro'a'!" !o#ated

3. hat area does -6P dea! &ith

. here is the manager going

C. hat shou!d Mr. Suhendar (a/ to S66

Acti8it* 11H Re ) not(e% )i #o& c %efu##* n) ct it out ,it( *ou% f%ien)$. I)entif* t(e

e!"%e$$ion$ of offe%in& "%o)uct$.Mr. Agi : ood morning. ME-ONE 6o. -td. Pratama Agi is s$eaking. 6an I he!$ "ou

-ani : ood morning. I m -ani (rom Ka%ang E!e#troni#s. I read "our ad1ertisement on the

Internet a'out "our ne& $rodu#t. I d !ike to order some.

Mr. Agi : hat $rodu#t do "ou a#tua!!" mean

-ani : 8igh S$eed 6hi$ Mounter. I &onder i( the dis#ount is sti!! 1a!id.

Mr. Agi : 2es0 it is. But the amount o( dis#ount &i!! de$end on the num'er "ou order. or

e/am$!e0 i( "ou order more than C units0 &e !! gi1e a dis#ount o( a'out CU.

-ani : ine0 &e !! order ten units. hat are the terms o( $a"ment

Mr. Agi : e a##e$t !etters o( #redit.

-ani : ood. 8o& a'out the shi$ment

Mr. Agi : e !! send the $rodu#ts a(ter re#ei1ing ad1an#e $a"ment o( not !ess than C;U o( the

tota! $a"ment. Ma" I ha1e "our num'er

-ani : It s ;++


54/77

Acti8it* 10H Re ) n) $tu)* t(e fo##o,in& #ette% c %efu##*. B( t i$ t(e #ette% 6out Di$cu$$

it ,it( *ou% f%ien)$.

D n)* M nuf ctu%in&- Inc .

+C+C E. 3 th Street

ree!e"0 6O @;?3

e'ruar" 30 +;;<Better idget Makers0 In#.

CCCC idget A1enue

Si!1er 6it"0 6O @; C?

Attention: Sa!es De$artment

I &ou!d !ike to order the idgets !isted in the ta'!e 'e!o&. The re(eren#e num'ers are (rom "our

+;;? #ata!ogue. P!ease in#!ude a ne& #ata!ogue &ith m" order. I &ou!d !ike this order to shi$ 6OD

#om$!ete. I( "ou #annot shi$ the #om$!ete order &ithin ; da"s0 $!ease noti(" me immediate!". I #an 'e

rea#hed at )3;3* >C 4;+;+ V3C

Thank "ou0

im Dand"0 r.

enera! Manager

Acti8it* 1JH Re ) t(e #ette% once & in n) %e"o%t to t(e c# $$ t(e content of t(e #ette%

cco%)in& to t(e fo##o,in& >ue$tion$.

ho &rote the !etter

hom is the !etter &ritten to hen &as the !etter &ritten

hat #om$anies are engaged

hat &as ordered

8o& mu#h is the tota! $ri#e o( the order

8o& soon shou!d the #om$!ete order 'e sent

Acti8it* 1 H An$,e% t(e >ue$tion$ 6 $e) on *ou% e!"e%ience$.

. 8a1e "ou e1er read a 'usiness !etter

+. hat kinds o( 'usiness !etter ha1e "ou read hat &as it a'out3. hat do "ou kno& a'out a$$!i#ation !etters

. Are a$$!i#ation !etters in#!uded in 'usiness !etters or $ersona! !etters

C. ind another e/am$!e o( a 'usiness !etter "ou kno&

Acti8it* 1 H Re ) t(e fo##o,in& 5in)$ of 6u$ine$$ #ette%. T(en fin) t(ei%

me nin&$;In)one$i n e>ui8 #ent$.

. a##e$tan#e !etter ,fkZse$tfns Z!etf)r*,

+. a#kno&!edgement !etter ,fkZnZ!ZdZmfnt Z!etf)r*,

3. ad%ustment !etter ,fZdZZstmfnt Z!etf)r*,

. a$$!i#ation !etter ,Za$!ZZkeZZn Z!etf)r*,


55/77

C. #om$!aint !etter ,kfmZ$!eZnt Z!etf)r*,

?. inGuir" !etter ,ZnZk&aZfri Z!etf)r*,

. res$onse !etter ,rZZs$Zns Z!etf)r*,

;. sa!es !etter ,seZ!s Z!etf)r*

Acti8it* 1 H Re ) t(i$ 6u$ine$$ #ette% c %efu##*. I)entif* ,( t 5in) of #ette%$ t(i$ i$. Bo%5 in

&%ou"$.

K!ara Agusta

a!an . . ohanes No. ?+

Ke!. Bumi N"iur0 Manado >C @

Ma" +?0 +;;<

The Tin" Tots To" 6om$an"

a!an 6eningan Sari No. C;

Sesetan0 Den$asar @;++3

Dear 6ustomer Ser1i#e Re$resentati1e:

I re#ent!" $ur#hased one o( "our Tin" Tents )Mode! V < @C* (or m" three4"ear o!d daughter.

7n(ortunate!"0 a(ter 1ie&ing the #om$onents that #ame &ith the $rodu#t0 I dis#o1ered that (our o( the $arts

&ere missing. A!so0 the instru#tions that #ame &ith the tent are in Portuguese and Russian0 'ut not in

Eng!ish or ren#h0 the t&o !anguages I s$eak. These t&o un(oreseen $ro'!ems ha1e resu!ted in the tentremaining un assem'!ed and una##e$ta'!e as a to" (or m" daughter.

I am &riting to reGuest re$!a#ements (or the missing $arts0 and a #o$" o( the (u!! set o( assem'!"

instru#tions )in Eng!ish or ren#h* (or the mode! I $ur#hased. I( reasona'!e arrangements are not made

&ithin ten 'usiness da"s0 I &i!! return the tent to the store I $ur#hased it (rom and e/$e#t a (u!! re(und. To

assist "ou in $ro#essing m" reGuest0 I am in#!uding a #o$" o( m" sa!es re#ei$t and a !ist o( the missing

$arts.

I ha1e $ur#hased other to"s manu(a#tured '" "our #om$an" in the $ast0 and ha1e a!&a"s 'een

im$ressed &ith the Gua!it" and se!e#tion that Tin" Tots has made a1ai!a'!e to its #ustomers. I sin#ere!"

ho$e this is a one4time in#ident0 and that an" (uture $ur#hases I make &i!! !i1e u$ to the standard m"(ami!" has #ome to e/$e#t (rom "our #om$an".

Sin#ere!"0

K!ara Agusta

En#: +

Su%f t(e Net@ H riting an e((e#ti1e 'usiness !etter is an im$ortant ski!! (or e1er" manager and

'usiness o&ner. ind some o1er1ie&s that e/amine the main ste$s in #reating an e((e#ti1e 'usiness !etter

at

http';;owl.english.purdue.edu;owl;resource;ED0; 2;3http';;www.businessletters.com;businessletters.htm3ht

tp';;www.write2 2.com;businessletter.htm .

http://owl.english.purdue.edu/owl/resource/653/01/;http:/www.businessletters.com/businessletters.htm;http:/www.write101.com/businessletter.htmhttp://owl.english.purdue.edu/owl/resource/653/01/;http:/www.businessletters.com/businessletters.htm;http:/www.write101.com/businessletter.htmhttp://owl.english.purdue.edu/owl/resource/653/01/;http:/www.businessletters.com/businessletters.htm;http:/www.write101.com/businessletter.htmhttp://owl.english.purdue.edu/owl/resource/653/01/;http:/www.businessletters.com/businessletters.htm;http:/www.write101.com/businessletter.htm


56/77

Acti8it* 1 H :(oo$e t(e 6e$t n$,e%$ to t(e >ue$tion$ 6 $e) on t(e #ette% in Acti8it* 1 .

. hi#h is NOT TR7E a'out K!ara Agusta

a. She re#ent!" $ur#hased a to" (or her daughter.

'. She s$eaks (our !anguages.

#. She (ound the #om$onents o( the to" she 'ought &ere in#om$!ete.

d. She &rote the !etter 'e#ause she didnLt understand the assem'!" instru#tions.+. 8o& man" $ro'!ems does K!ara Agusta ha1e &ith the to" she $ur#hased

a. One. '. T&o. #. Three. d. our.

3. hat does Mrs. Agusta ask (or

a. A ne& to" o( the same mode!.

'. A #o$" o( her sa!es re#ei$t.

#. The missing $arts o( the to" and its assem'!" instru#tions in Eng!ish or ren#h.

d. A re(und.

. hat might make Mrs. Agusta $ur#hase Tin" Tents manu(a#tured '" the Tin" Tots To" 6om$an"

a. The to"s ha1e a !o& $ri#e.

'. The to"s are eas" to assem'!e.

#. The design o( the to" is im$ressi1e.

d. The to"s manu(a#tured '" the #om$an"0 &hi#h she has $ur#hased0 ha1e a!&a"s had an

im$ressing Gua!it".

C. hom does Mrs. Agusta &rite the !etter to

a. The sho$kee$er o( the store &here she $ur#hased the to".

'. The o&ner o( the Tin" Tots To" 6om$an".

#. The &orker &ho made Tin" Tents.d. The #ustomer ser1i#e re$resentati1e o( the Tin" Tots To" 6om$an".

Kno, ou% StuffH hen #reating 'usiness !etters0 use @ ,+ '" un!ined $a$er. A!though + 4

$ound &ith ;; 'rightness is a !itt!e more e/$ensi1e0 it &i!! make a 'etter im$ression than e1er"da" #o$"

$a$er. 7se margins on a!! (our sides. 7se a seri( (ont su#h as Times Roman ) + $oint* or eorgia )

$oint*. A 'usiness !etter shou!d 'e sing!e4s$a#ed and i( $ossi'!e0 t"$ed on a #om$uter. Print the !etter on

on!" one side o( the $a$er.

T 5en f%om www.writeexpress; businessletter.com

Acti8it* 2/H Re ) n) $tu)* t(e #ette% f%om T(e Tin* Tot$ To* :om" n* in %e"#* to t(e

#ette% f%om M%$. K# % A&u$t .

The Tin" Tots To" 6om$an"

a!an 6eningan Sari No.C;

Sesetan0 Den$asar @;++3

Ma" 3;0 +;;<

K!ara Agusta

a!an . . ohanes No.?+

Ke!. Bumi N"iur0 Manado >C @

http:

Documents

Materi Bahasa Inggris Kelas XII