MANAGED CLOUD SERVICESBusiness and ICT Service Delivery Redefined

The availability of cloud solutions has fundamentally changed the ways in which businesses operate. Non-technical departments can now take a more proactive role in their own service provisioning while CIO and CFO teams are free to exploit more agile and less capital-intensive models. As a consequence, roles and relationships for your technology teams have changed.

Many organisations today are seeking to evolve the IT function

from cost centre to innovation driver. Visionary technology and

business decision makers are ready to push the boundaries

of what is possible with cloud – and Getronics is ready to help

make it happen.

With our Managed Cloud Services, Getronics is able to recommend

the best cloud solution for you, based on your wider IT and

security requirements and where you are at on your digital

journey. Our commitment to customer success means we develop

tailored and vendor-agnostic solutions, giving you the flexibility

to scale effectively as your business grows.

MANAGED CLOUD SERVICES

WHY MOVE TO THE CLOUD?

Through our work with customers over the years, Getronics has defined four business requirements where cloud computing can deliver return on investment:

1. Business transformation: organisations need reassurance

that their IT infrastructure can adapt and

flex quickly to evolving business needs.

Important factors here include the ability

to add or reduce capacity on demand, as

well as allowing open standards to support

speedy integration with other IT systems.

2. Risk management: protecting corporate reputation and

intellectual property remains a key concern for businesses today.

IT needs to work towards – not against – companies meeting

regulatory and compliance requirements. The benefits of moving

towards a cloud environment are pitted against a backdrop of

increasingly complex data security and governance pressures,

making the transition towards the cloud a challenging one for

many organisations.

Getronics Managed Cloud Services have been developed to meet

the corporate governance and compliance needs of the modern

European enterprise. We ensure data location, seamless recovery

from any infrastructure failures and employ a platform availability

SLA of 99.9% per month.

We support hybrid hosted and onsite services in

either Getronics own or in specified third party

datacentres. Your choice will be influenced by

your own governance policies and also by local

regulation and compliance requirements.

3. Cost control: IT continues to play

a fundamental role in ensuring the

business runs on efficient systems

and that operations are as streamlined

as possible. Cloud computing can

provide organisations with the tools

they need to understand IT costs in a manageable way, so

you’re able to match the expenditure to the areas where your

business will see maximum ROI.

Our Managed Cloud Services offer customers defined costs,

either on fixed or pay as you go models. There are no capital set

up costs and we remove the capital cost rigidity from IT.

4. Business agility: organisations

today are competing and

differentiating IT. Smart and

flexible technologies are allowing

companies to overtake their

competition and ready themselves

for their next phase of growth. Thanks to Getronics‘ heritage

in managed services, we can add complete new IT services to

customers and employees in minutes – helping businesses

to transition or transform how they deliver services through

IT quickly. Our reserved capacity on demand model facilitates

close collaboration between developers and operations,

meaning surges in demand can be met with no slowdown.

Many organisations today are seeking to reduce the financial

and administrative burdens of running their own datacentres,

so IT can focus on driving innovation.

local IT providers to transform them into workspace solutions fully

scalable to global enterprises, enabling end-users to be more

productive and to contribute to their business growth.

End-to-end technology portfolio. Getronics offers a complete

portfolio of integrated IT services. We’re backed by our technology

partners and by the industry’s cloud leaders, meaning we provide

customers with deep technical expertise as well as tailored

consultancy.

Flexibility. We offer both dedicated and shared cloud solutions to

customers. For many enterprise organisations, deciding a cloud

strategy is based on numerous factors including scalability, user

behaviours, cost effectiveness and compliance. For more than

20 years, Getronics has worked closely with customers to select

the right components for their IT strategies – our consultants can

advise on the best cloud model to suit your business.

Global scale. Data sovereignty and workload continue to be

front of mind for customers. Getronics has datacentres in twelve

locations across Europe, connected by our high speed network.

This gives customers peace of mind that workloads are secure

and can be shifted as needed. We offer full managed cloud

disaster recovery and workload replication spanning multiple

datacentres. Our customers also benefit from the GWA, which is

led by Getronics and CompuCom. The GWA is a strategic alliance

that combines the expertise, capabilities and reach of leading

WHY WORK WITH GETRONICS?

“

”

Through working with Getronics, we have integrated all our systems on to a single cloud platform, dramatically increasing efficiency and giving us the flexibility we need to compete in a constantly evolving and competitive marketplace.

Charlie Goakes, IT Director at Alpha LSG

CLOUD STARTING POINTS

STEP 3IT consumerisation

STEP 1Server virtualisation

Private cloud

STEP 2Virtualisation and automation

of datacenter Hybrid cloud

25% Business

transformation

39% IT platform

transformation

10% Business

applications

26% Project-based

IT fo

cuse

d

Opportunistic Strategic

Bus

ines

s fo

cuse

d

WORKSPACE-AS-A-SERVICEGetronics Managed Cloud provides ‘Workspace as a Service’ (WaaS) that gives business users access to the applications and data they need to be productive in their roles. Contracted on a pay-per-use model and managed through a self-service portal, Getronics’ WaaS solution empowers the business to manage their IT operating costs.

WaaS removes the traditional barriers of rigid, inflexible IT replacing it with a modern and agile solution. Collaboration capabilities are built into the service and WaaS is easily managed through the self-service portal. Cost transparency is delivered through a standardised rate card and consumption-based billing model.

Enabling a true hybrid workspace model by supporting persistent high specification virtual desktops, windows enabled published desktops while supporting the requirements for any end-point device. Getronics recognises the strengths of public cloud services like Microsoft Office 365 and so our WaaS provides the capability to also adopt these services.

INFRASTRUCTURE-AS-A-SERVICEOur Workspace as a Service offering gives your employees access to the productivity and communication tools they need via a browser from any authorised device. You can offer a choice of fixed and mobile devices, and this can also support the current trend towards Bring Your Own Device or Choose Your Own Device (BYOD / CYOD).

We can configure your application catalogue to include both standard personal productivity tools and specialised or bespoke company applications, and provide access to all through a single secure portal.

Access also extends to all personal, team and company data, ensuring that the employee’s experience of the virtual workspace meets and exceeds all the expectations of a traditional “personal” device.

All workspace security is built in. Whether the employee is working from a tablet on the road or a thin-client on a company site, all enterprise security and access conditions are automatically activated and sustained, ensuring that work sessions are initiated and closed safely.

Licensing and usage monitoring are fully managed and completely transparent. This makes it possible for you to forecast accurately and, most importantly, to limit costs according to the precise professional needs and usages of the individual employee.

INFRASTRUCTURE AS A SERVICE

Shared Cloud

DEDICATED INFRASTRUCTURE

STANDARDISED BUILDING BLOCKS

DEDICATED BACKUP

SHARED COMPUTE

SHARED BACKUP

FULL RECOVERY SERVICE

DEDICATED STORAGE SHARED STORAGE

Full Managed Cloud service managementManaged OS; provisioning, configuration, management & support of operations systems

Hands on infrastructure managementManaged Authentication Services

Service Desk including 1st & 2nd line engineersDisaster Recovery as a Service including full ITSCM

Dedicated Cloud

WORKSPACE AS A SERVICE

Published Desktop

PERSISTENT, HIGH SPECIFICATION

VIRTUAL DESKTOP

SERVER BASED, PUBLISHED DESKTOPS

Access to all business applications and resources

Virtualised Applications

Hybrid Cloud Model supported

Email Services

Active Directory Services

Remote Access

Fully managed workspace services

Virtual Desktop

Technology is reinventing the way business is done. The growing impact

of the millennial generation is accelerating that trend, as they demand IT

to match their best consumer experience.

Whether business or consumer, users expect ‘always on’ accessibility, instant

response and intuitive ease of use, from anywhere and on any device.

Through our own digital transformational programme, Getronics has built

a powerful global, end-to-end capability designed to enable mobility and

enhance productivity and user satisfaction.

WHAT WE DO End-to-end Solutions for the Digital User

Proactive Remote Support

User Experience Management

Voice Services

Network Operations Centre

Proactive Analytics

Security Operations Centre

Proactive Onsite Support

Field Services

Deskside Support

IT Cafe

Logistics

PORTAL SERVICES

APPS AND APPLICATIONS

App Stores Smart Apps Application Visualisation

Unified Collaboration Apps Apps Management

MANAGED CLOUD AND CORE INFRASTRUCTURE

Domain Network Hosting Infrastructure Security

SECURITY SERVICES

Web Defence Threat Management App Security

Self Support Self Provision

ABOUT THE GETRONICS FAMILYThe Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. www.getronics.com

Getronics is a lead in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. www.workspacealliance.com

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Getronics offers end-to-end managed services to its customers across the globe. Our portfolio extends beyond Infrastructure-as-a-Service and includes the wider workspace capability all integrated and accessible through tailored portal solutions giving clear visibility and control over the entire IT landscape.

We take a proactive approach to workspace services. Once our

customers are up and running, we offer high value IT management

support to ensure cloud services are integrated with other parts of

the IT function. We also provide service desk and support services,

so your cloud runs as it should without disruption, delivering an

unrivalled service to your clients and stakeholders.

Our Managed Cloud Services extend beyond Infrastructure-as-a-

Service, offering customers Workspace-as-a-Service capabilities as

well as Getronics’ end-to-end managed services.

WHAT WE DELIVER

TALK TO US

Getronics’ customers have access to a team of experienced consultants to support them as they organise and transition towards new cloud systems.

If you’re considering transitioning to the cloud, we are keen to learn more about your experiences and expectations. It’s time to talk – to think about how Getronics Managed Cloud Services could redefine your rules for IT and business service delivery.