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Professional Services & Alliances, Asia Pacific

What is Getronics Professional Services?

We help organizations to assess, design, deliver and manage communication technology infrastructure.

Leverage points include our global presence, strong

regional knowledge & experience, and a cadre of certified solution engineers.

Our specialties are Microsoft, Cisco and Dell

architectures that deliver on mission critical business needs and help businesses to run better.

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It’s all about building a Future Ready Workplace

Professional Service Overall Aim

AP Revenue Objectives: 70% Managed Services and 30% Professional Services

SG focus: Regional networks of global players MY focus: More local entities, plus government and education

Long-run: Most Professional Services deals have a Managed Services portion shifting left to GSC

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Professional Services Team APJ

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Brenton Brownell Professional Services APJ

Ramamurthy Ravishankar

Cisco SG Alliance

Engineers (6)

TBD Microsoft

SG Alliance

Engineers (4)

Yoon Fat Yong Cisco & Microsoft

MY Alliances

Engineers (13)

Baker Hughes Account

Engineers (17)

Primary Alliance Partners

Microsoft, Cisco & Dell architectures that deliver on mission critical business needs and help businesses to run better

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Industrialising your Future-Ready Workspace™

March 17, 2013 Getronics Confidential Page 6

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Industrialising your Future-Ready Workspace™

March 17, 2013 Getronics Confidential Page 7

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Managed Services Annuities: Desktop, Break Fix, End User; IMAC; Workspace Management Project Work;

Smart Sourcing

Professional Services Infrastructure Consulting Assessment, P.O.C, ROI Design, Build, Deploy

Workspace Connectivity Datacenter

Microsoft (MSFT) •  Core Infrastructure •  Collaborating & Messaging •  Virtualization •  Desktop Deployment •  System Management

Cisco (CSCO) •  Network Systems •  Borderless Networks •  Collaboration •  Wireless Services •  Security & Policy

Future Ready Workspace

Cisco (CSCO) •  Network Systems •  Borderless Networks •  Collaboration •  Wireless Services •  Security & Policy

Microsoft (MSFT) •  Core Infrastructure •  Collaborating & Messaging •  Virtualization •  Desktop Deploy •  Systems Management

How Does Professional Services Fit?

Professional Services’ Competencies Modules

Desktop Deployment (Win 7)

Messaging & Collaboration

Core Infrastructure (Active Directory)

Security Virtualization

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Desktop Deployment Services

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Business Drivers •  Business aligned operating environment that leverages and enhances the core functionality, while delivering the best user experience, productivity and efficiency in different usage scenarios

•  Ability to use mission critical applications, while not having to worry about potential operational downtime during OS refreshes

•  Cost-effective, simple installation process, and increased potential to offer a broad set of PCs

Components MDOP (MS Desktop optimization Pack), SCCM (System Center Configuration Manager), VDI (Virtual Desktop Infrastructure). Key Features: Green Computing, Mobile Computing, Windows XP Mode; Special Features: PowerShell 2.0, BranchCache, Bitlocker, Applocker, PC Safe, Fine-tunable UAC

Services

Assess Design Deploy Manage

•  Current and Planned Workspaces: Hardware, Software and Business Applications

•  Migration Roadmap and Analysis

•  Future Workspace Report

•  Getronics Quick Design •  Proof of Concept and

Demonstration •  Aligned with Best Practices •  Infrastructure Readiness

Dashboards & Tasks

•  Windows Migration with Rapid Deployment eXperience for Windows 7 (RDX)

•  Microsoft Desktop Optimization Pack (MDOP)

•  Automated Deployment – ‘Zero Touch’

•  Management: Patch, Image, Anti-Virus, SMS

•  IMAC (Infrastructure Move, Add, and Change)

•  Temporary Storage of New and Refurbished PC’s During the Migration Phase

•  PC Staging / Preparation Activities Like Unpacking / Bundling / Labeling

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Messaging & Collaboration Services

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Business Drivers •  Enhanced business and user productivity – within the enterprise and across the business ecosystem of partners and customers with 'Always-on, Always Connected' technologies

•  Innovative use of collaboration and communication solutions aligned to business needs •  Improve operations & reduce IT costs •  Drive innovation and simplifying how people work

Components Microsoft Exchange 2010, Microsoft Exchange Server, OCS (Office Communication Services), HMC (Hosted Messaging and Collaboration)

Services

Assess Design Deploy Manage •  Business and productivity

needs •  Use of Messaging and

Collaboration solutions •  Readiness assessment:

Unified Communications, Collaboration

•  Roadmap for Comprehensive Unified Communications Capabilities: IM & Presence, Conferencing, VOIP, Voice Mail, Federation, Public IM

•  Planning and Design of Identified Sub-solutions

•  Identified Unified Messaging Solutions and Integration with Other Infrastructure Services

•  Exchange Server Migration to Exchange Server 2007 & 2010

•  Migration Services from Other Messaging Systems such as Lotus Domino to Exchange Organization

•  Immediate Remote •  Support Services •  Hosted Messaging and

Collaboration Services

Virtualization

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Business Drivers •  Respond to market dynamics faster and more efficiently than ever before •  Service-level management and problem resolution - shifting focus to efficiency & innovation •  Open and extensible monitoring allowing problem diagnosis to all systems •  Reduce capital costs by increasing energy efficiency and requiring less hardware and

increasing your server to admin ratio

Components Microsoft SYSTEM CENTER Server Management Suite Enterprise, “Gold Standard” or “Perfect State” Configuration Baseline; Cisco Unified Computing System; Cisco Nexus Data Center Switch Portfolio; Cisco UCS B-Series blades; VMWare

Services

Assess Design Deploy Manage •  Site Discovery •  Gap Analysis •  Centralized Audit of System

Security •  Comprehensive IT

infrastructure assessment •  Single Point of Contact

Throughout the Services Engagement

•  Ensure Enterprise Applications Perform with the Highest Availability and Performance

•  Clean Slate Architectural Approach to Data Center Infrastructure

•  Unique New Computing Model that Transforms the Data Center into a Dynamic IT Environment

•  Desktop (Med-V) •  Application (App-V) •  Server (Hyper-V Server) •  Virtual PC System Center •  Automated Provisioning

and Updating with Server Consolidation through Virtualization

•  End-to-end Monitoring Solution

•  Service-level Dashboard Provides Application and Service Information and Status

•  Back-up and Restore in Addition to Business Continuity

Systems Management

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Business Drivers •  Diverse and distributed IT infrastructures •  Service Level Agreements (SLA) that demand high availability of IT infrastructure •  High adoption of virtualization technologies •  Executive mandates around IT and regulatory compliance •  Convergence of systems, security, and storage management

Components System Center Virtual Machine Manager 2008 - fully utilize Windows Server 2008 R2 and Microsoft Hyper-V Server; Virtual Machine Manager 2008 (VMM) - supports management of hosts running Hyper-V, and VMM can actually enable Hyper-V remotely from VMM 2008 console; Mobile Device Manager 2010; Data Protection Manager 2010; Service Manager 2010 Operations Manager v4; Configuration Manager 2007 R3

Services

Assess Design Deploy Manage •  Reviewing issues such as

software distribution, versioning and deployment, remote administration and management, remote system diagnosis and troubleshooting.

•  Objective to minimize the cost of providing and operating your IT environment while delivering the required service levels

•  Design and implement IT solutions that are manageable in the production operations environment

•  Systems Management Server (SMS)

•  Windows Terminal Services

•  Microsoft Operations Manager

•  Roaming Profiles •  Administrative Policies

and Accounts •  Application Centre

•  Monitoring service health, a key to a rapid, agile response to events that may impact the normal running of business and ultimately cost enterprises money

Security and Identity Management

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Business Drivers •  Large, complex systems increase the probability of flaws and unintended access points •  Common software/hardware increases the probability an attacker can exploit flaws •  More physical connections, privileges, ports, protocols, and services and time each of

those are accessible increase vulnerable •  Internet websites may contain harmful Spyware or Adware that can be installed

automatically on the computer systems •  Programs not checking user input can allow unintended direct execution of commands or

SQL statements

Components Malicious Software Protection: Forefront Endpoint Protection 2010, Forefront Protection 2010 for Exchange Server, Forefront Protection 2010 for Communications Server; Firewall, Caching, Remote Access: Forefront Threat Management Gateway 2010, Forefront Unified Access Gateway 2010; Identity Management: Forefront Manager 2010

Services

Assess Design Deploy Manage

•  Architectural assessment •  Requirements analysis •  Documentation

•  Security Policies – assist in writing a comprehensive security policy or in modifying existing policies

•  Architectural Strategies – guidance to management on designing effective security architecture

•  Procurement Guidelines – strategies and guidance for implementation of security architecture or specific security device

•  Application proxies •  Strong authentication •  Public Key Infrastructure •  Virtual Private Networking

(IPSec / SSL) •  Content filtering •  Wireless Security •  Server hardening

•  Security operational services can be seamlessly integrated into network management

•  Operational and security management services can be performed on-site or remotely from Getronics’ Global Service Center

•  Configuration management – Getronics can maintain all type of technical security devices and systems.

Strategic Partnership Example

Series of events promoting Windows 7

Microsoft will invite Getronics- targeted customers

Next event scheduled for March

Must learn to do it ourselves – tell it from the heart

“No one doesn’t want to be in a Windows 7 presentation” – Matthew Hardman

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THANK YOU