Embed Size (px)
Citation preview
Presenter…
Date…
History, vision & company profile
Who we are
3
Improving customer business performance by implementing
end-to-end ICT solutions
Getronics enables our customers’ end users to become more productive,
flexible and effective by remotely connecting with each other, wherever they
choose to work, in a secure and seamless way…
Our vision is to be recognised as ‘the’ global ICT business partner for our
customers:
• Offering high-quality service with local customer intimacy
• Innovative next generation proactive workspace solutions
• Seamless delivery across the world
Our mission is to help our customers to implement and manage the end user
ICT environment providing them with a productive, connected and effective
workspace without limitations on location, time or technology platform.
Our Vision & Mission
‘The’ Global IT workspace experts
4
It’s Been a Long Journey…
Managing Typewriters…to Tablets!
2005: Getronics
merges with
PinkRoccade.
Collective presence
in 90 countries
2009: International Strategy:
Getronics Workspace Alliance
is formed and a unique,
global strategy is launched
2009
1999: Getronics
merges with
Wang Global & Olivetti
1887:
Getronics’
journey starts
as Groeneveld
1887
2007: KPN
purchased Getronics
1988: Getronics
is formed
1988
Getronics rebrands
Aurelius acquires
Getronics Europe
& APAC
2012
The GWA is selected as a
Strong Performer for Global
Infrastructure Outsourcing
Services & Workplace Services
Globally
Getronics launches new
GWA together with
CompuCom
Thales Spain & Argentina
rebrands to Connectis and
becomes part
of the “Getronics family”
2013
Aurelius acquires
Telvent in Spain &
South America
GWA recognised
in Gartner’s End-
User Outsourcing
Services MQ as a
Niche Player
Getronics family invest in
UC services acquiring
NEC Enterprise Solutions
Getronics acquires
IDS in Germany and
establishes strategic
partnership with T-
Systems
2014 2015
Getronics announces
acquisitoin of Colt’s
cloud business in 10
Europeaan countrires.
Aurelius Group
investment in IT
Consulting company
Steria Iberica
Getronics Workspace
Alliance grows
to nine members,
including KPN
GWA ranks #3 for
global managed
workspace assets
5
Introducing Getronics
Company Snapshot
A global provider of Workspace solutions, enabling productivity and communication for
the end user from anywhere, at any time and from any device.
Direct presence in
countries18
Delivering services in
over countries90
5 follow-the-sun
Global Service Desks
supporting 22 languages
6,000employees
And over
30,000with the GWA
The Getronics Family
within AURELIUS
Family revenues
in 2014: €600M
6
About AURELIUS
Our Parent Company Since 2012
AURELIUS focuses on the
acquisition of companies
with development potential through operational
engagement. Its aim is to offer its portfolio
companies and their staff a stable business
environment and a steady GOOD HOME.
Its subsidiaries are sustainably improved by
investing in innovative products, sales and
R&D, as well as active operational support
5key platform investments with multiple brands
+ other investments in different categories
Group revenues in 2013
€1.5B
Group FTEs 11,110Holding 75
subsidiaries in
Europe, with main offices
in Munich and London
18
IT Solutions Chemicals Electronics Industrials Food & Beverage
Key Platform investments
7
Getronics Worldwide
The family keeps growing
GWA
The Getronics
Family
Global
Service
Desks
Argentina
Portugal
UK
Ireland
HungaryGermany
Spain
Netherlands
India
Singapore
Malaysia
ThailandTaiwan
South Korea
Philippines
Brazil
Chile
BeLux
Mexico
Glasgow
Profile, clients, analysts
The Global Workspace Alliance
9
Our Getronics Workspace Alliance
Ongoing Commitment to our International Strategy
Direct presence in
over 30 countries
Delivering services in
over 90 countries
30,000 employees
12,000 field engineers
3,000 app developers and engineers
1,200 agents speaking 22 languages
9.9 M workspaces supported on site
5 Global Service Desks
3.6M tickets per year
94.3% Customer Satisfaction
Key Enabler to our relationship with channel
partners
Getronics & CompuCom in the leading role
With marketing and operational presence in the
world’s top countries, covering 80% of the global
economy
Ranked #3 in the World by OVUM for
Global Managed & Maintained Workspace Assets
10
Global GWA Customers
A Few Examples
The GWA provides integrated desktop
management services for 9,000 seats covering
56 countries and 160 locations.
“Getronics’ expertise and specialist knowledge is exceptionally
strong. Working with Getronics has enabled us to consolidate our
business infrastructure, improve our capacity to respond to the
needs of the business and also provide us with access to the
latest technologies and industry leading expertise.”
Anders From, Global IT Director, Subsea 7
Getronics GWA supports 5,500 users across 62 countries in 102
locations, including VIP services.
2,000 Getronics engineers wear a Dell
badge and carry out 4,500 warranty
repair incidents a week at client sites
around the globe, with a customer experience
performance of 98.8%
Deskside Support and Dispatch
Services in 60 countries for 30,000+ users
Confidential Use Only
End-to-end Solutions for the Workspace
What we do
12
What We’ve Been Known For
Break-Fix Services
152 McDonald’s restaurants rely on
24/7 ICT service from Getronics, taking
care of maintenance & support of
McDonald’s innovative and business-
critical cash free payment solution
3.7M children’s feet are measured
every year in the UK alone using Clarks’
electronic foot gauges, which are
supported by Getronics engineers
15M Barclays customers rely on
Getronics keeping all of the bank’s 1,800
UK retail branches up and running
Getronics provides Lan, Voice, Video
and on-site services to 11,000 ING employees in Belgium
13
And What We Are Doing Today
Portfolio Push in Action
Getronics Online Services delivered through a highly available
infrastructure in our Data Centre with full
Service Desk support
Getronics has created mobile and web applications that cover more
than 50 marketing audit checks within the
Commercial and Marketing departments at
Renault
Getronics implemented a UC Environment with Microsoft Lync to
Subsea 7 globally, providing rich
collaboration experience from any device
and any location
Getronics provides End-to-End ICT Services to one of Belgium’s
leading private banks
14
Portfolio Solutions
End To End Services Providing Your Workspace Anywhere
15
Our Partner Ecosystem
• Cisco partner for over 20 years –Gold
Partner Status and Advanced Cloud
and Managed Services Partner
• Global Samsung’s Managed Print
Services Partner
• Dell’s Superhero Partner for Global
Field Services (2013)
• Microsoft partner for over 30 years
• OpenText Enterprise Heroes Award for
Best Implementation of Cordys for
Cloud Services (2013)
Global Strategic
PartnersOur top tier global strategic
partners, where we hold
long-term & multifaceted
relationships
Technology PartnersExamples of the leading
technology suppliers that
underpin our Portfolio
Channel PartnersPartners that add breadth &
depth to our client
engagement opportunities
What analysts and our customers say about us
Why Getronics/GWA
17
Overall customer satisfaction
Getronics Belux moved up to 5th place
18
Whitelane Research Outsourcing Survey 2016
BeLux
Getronics moved up to the 5th
place in the overall ranking with a score of 79% !
78%65%54%
2013 2014 2015
100% of customers said they were satisfied with the
services
Proactivity & Flexibility
Service Delivery & Trust
Innovation & Change
Scored above average in:
Pricing & Business Value
Getronics BeLux made the top three for
End-User services (Workplace, helpdesk)
2016
78%
Our customers
Who we do it for
20
Our Clients…
A Wide Range of Sectors, Size and Global Presence
Confidential Use Only
Retail &
Wholesale
Education
Public Sector
Manufacturing
Oil, Gas & Energy
Finance &
Insurance
Automotive
Technology /
Online Businesses
Transport & Logistics
