Leading a global organisation in a changing worldJEFF GRAVENHORSTGROUP CEO, ISS

1,000,000M2 CRITICAL

SPACE

1.8mMEALS SERVED

EVERY DAY

10m+PEOPLE MEET INTEGRATED

SERVICES

Touchpoints

490,000EMPLOYEES

44COUNTRIES

130+LANGUAGES

125,000CUSTOMERS

GLOBAL OUTSOURCED FACILITY SERVICES MARKET1 TRILLION USD

A Key Account market of 400bn USD*

GLOBAL OUTSOURCED FACILITY SERVICES MARKET

KEY ACCOUNTS MARKET ONLY

400bn USD global Key Account market Estimated aprox 40% of the 1 trillion USD market

ISS shareaprox 2%

2015

6.5

2012 201720142013 2016 2018

3.66.1

7.910.2 11.0 10.3

CAGR 16%

Our Key Account focus has proven successful

0

5

10

15

2012 2013 2014 2015 2016 2017 2018

% Share of Group revenue from Global Key Accounts

Global Key Accounts revenue (DKK bn)

2,0

1,01,6

5,14,2

5,5

2016 2017 2018

Non-Key Accounts

Key Accounts

Key Account organic growth (%)

In an environment that is extremely complexWHERE CONSUMERS ARE DEMANDING MORE

INNOVATION AND AGILITY

DIGITISATION

OPE

N E

CO

NO

MY SOCIAL MEDIA

AUTONOMYFLEXIBILITY

SPEE

D

SOCIAL RESPONSIBILITY

And the market is getting increasingly regulated...AND UNCERTAIN

CORPORATE GOVERNANCE

REGULATIONS

FIREWALLS

SOCIO-POLITICAL ENVIRONMENT

WA

R F

OR

TA

LEN

T

FAKE NEWS

GDPR ALI

GN

MEN

T

Customers look for a trusted partner

We are best placed to meet our Key Account customer needs– WITH A VALUE PROPOSITION THAT CLEARLY DIFFERENTIATES US FROM PEERS

COMPLIANCE TRANSPARENCY CONSISTENCY EFFICIENCY CUSTOMER PURPOSE

Volume

Concepts

Talent

KA Contracts

Close collaboration allows us to leverage volume, concepts and talent across Key Account customers

We made stricter choices over the years

We focused and simplified

CUSTOMERS SERVICES GEOGRAPHIES

Facility services

Project management

Workplace services

& advisory

To create customer-centric solutionsCOMBINING DATA, INSIGHT AND SERVICE EXCELLENCE

With a value proposition thatis enabled by our People

A streamlined organisation geared for growthREDUCING COMPLEXITY AND RISK

CHANGE 2017 (REPORTED) 2017 (ADJUSTED)1 2014

50%c. 125,000c. 1,000 KA

c. 63,000c. 1,000 KA

c. 200,000

c. 20% c. 490,000 c. 390,000 510,968

13 44 31 48

8pp3pp

52%38%

60%41%

N/A31%

Key AccountsIFS

Countries

Employees

Customers

Leading a global organisation in a changing worldJEFF GRAVENHORSTGROUP CEO, ISS