July 2011 Avaya Communication Server 1000 Advantages of upgrading to Release 7.5 November, 2010

July 2011

Avaya Communication Server 1000Advantages of upgrading to Release 7.5

November, 2010

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.

Legacy Meridian

CS 1000MCS 5100

BCM/SRGBranches

CS 2100SL-100

Legacy DEFINITY

Evolutionary Path for Every Customer

CommunicationManager

AS 5300

Avaya Aura™ ServiceProviders

AppsAppsAppsApps AppsApps

All Current Systems can be SIP Connected

Lower Costs, Accelerate New Application Deployment, and Serve Customers Everywhere

Multivendor

Integral 55(Germany/EMEA)

2

© Avaya Inc. 2010. All rights reserved.

CS1000 Release 7.5

The Integration Release

What is it?

– Enables CS1000 customers to integrate and leverage the Avaya Aura® applications and services

Why does it matter?

– Provides CS1000 investment protection with an easy transition to Avaya Aura® when appropriate

– Ability to have a heterogeneous network sharing capabilities across the network

Key Features

– Common SIP based network routing engine for heritage Nortel and Avaya customers

– Consolidated management platform for entire Avaya portfolio

– Feature rich interworking between CS1000 and CM users (SIP Peering)

– Direct SIP connectivity (without requiring SM) to Avaya Aura® Messaging, Avaya Aura® Conferencing

Integrate into Avaya Aura®

CS1000

TDM & IP Phones

Session Manager

System Manager

PresenceServices

Voice/Video

Services

AvayaCM


Release GA EOS End Mfg Support End of Services

Support (EOSS)

R5.0 07/2007 11/2009 Nov 2010 Nov 2015 or later*

R5.5 04/2008 11/2009 Nov 2010 Nov 2015 or later*

R6 06/2009 Nov 2010 Nov 2011 Nov 2016 or later*

R7 Aug 9, 2010 Apr 2011 Apr 2012 Apr 2017 or later*

R7.5 Dec 20,2010

* Under review by Avaya. Dates can be later than current dates shown above

Keeping CurrentCS1000 System Software Status (Avaya LCP)


CS1000E – Co-Res Choices


New Co-Res Call Server Options

CPMG – 128– Call Processor/MGC on single card– Embedded 128 DSP

CPMG – 32– Call Processor/MGC on single card– Embedded 32 DSP– MG1000B Only

Call Processor Dual Core (CPDC)– CPPM Replacement for LINUX– MAS support for IP Media Services

Commercial Off the Shelf Server– HP DL360

Slot 0

Slot 2

Slot 1

Slot 4

Slot 3

CPDC Linux CS/SS/SLG

MGC - 128-Port DSP

CPMG – 128-Port DSP Slot 0

Slot 2

Slot 1

Slot 4

Slot 3

IPE

IPE

IPE

IPE

IPE

IPE

IPE

CPMG – 32 Port DSP Slot 0

Slot 2

Slot 1

Slot 4

Slot 3

IPE

IPE

IPE

IPE


Co-Resident System Capacity The following capacity limits apply to Co-Resident CS1000 Call Server

configurations– Excluding CPMG 32 (same limitations as MG 1000B)

Rated Capacity:– 1000 IP Users (Total of IP & SIP clients combined)

• 700 Total IP Users using CPMG128

– 800 TDM users (128 on MG 1000B)

– 5 IPMG

– 16 PRI (T1/E1) interfaces

– 400 Virtual Trunks

– 1000 PD users

Call Server redundancy is not supported on CPMG, CPDC or COTS. Package 410 (HIGH_AVAIL) must be disabled.

Note: Redundant HA Call Servers are VxWorks-based and are only supported on the CPPM-CS processors.


CPMG, CPDC, COTS Systems

Cost-effective solution for CS1000 system installations– CS1000E system– MG1000B branch office– MG1000E Survivable Media Gateway– Survivable SIP Media Gateway (New with Release 7.5)

Software architecture– CPMG/CPDC/COTS use Linux OS from RedHat. 5.3 – new for Release 7.5

Applications that are co-resident include:– Call Server– Signaling Server – TPS, H323GW, SIPGW, Failsafe (SPS,GK), PD– SIP Line– NRS – SPS, GK, NCS, RDS, NRSM– Element Manager – EM, BCC, Cluster Manager– Subscriber Manager


CS 1000 Release 7.5 and Avaya Aura™ Unique Integration

SIP PSTN

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CollaborationSolutions

CollaborationSolutions

Application & Services Integration

Voice/VideoServices

PresenceServices

Session Manager

UCM / System Manager

InteractionSolutions

InteractionSolutions

PerformanceAnalytics

PerformanceAnalytics

Avaya Agile Communication Environment™ (ACE)Avaya Agile Communication Environment™ (ACE)

Session Border

Controller

MultimediaApplication

Services

Key Benefits- Feature Rich Applications – Avaya Aura™ Messaging

Avaya Aura™ Conferencing, Sequenced Apps, ACE, UC, Presence, one-X®, MAS, NGCC

- Common web based management platform- Solution for all installed base segments- Full SIP MCDN support between CS 1000 systems- Rich SIP Peering with CM - Ongoing Evolution through Avaya Aura™

What is It?- Upgraded M1/CS 1000 becomes an Integrated Access

Element Unique I in Avaya Aura™- Direct SIP connectivity to UC applications- Session Manager replaces Network Routing Server (NRS)

CommunicationManager

Aura Messaging

Meeting Exchange

Aura Contact Center

Microsoft applications IBM applications

Heritage Nortel

Applications

•SIP•SIP CTI•Presence•Implicit User

CS 1000 R7.5

Integrated Access Element


CS 1000 Release 7.5 Content SummaryNovember 2010

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Avaya Aura™ Integration Content Avaya Aura™ Session Manager 6.1 - replacing NRS

Avaya SIP Peering - CS 1000 Peer Interworking with Avaya Aura™

Converged Management Solution - UCM/System Manager 6.1

Support for Application Sequencing - Extended Local Calls

CS1000 use of Avaya Aura™ Presence Server

Support for one-X® Communicator Client (voice & video)

Support for one-X® Mobile Lite Client on iPhone

Integration of CS 1000 IP Media Services with the Avaya Aura™ Media Server

Support for Avaya Aura™ Conferencing

Support for Avaya Aura™ Messaging

Support for SIP Line TLS and sRTP

G.722 codec support

Other Enhancements Branding software and documentation to Avaya

SIP ACD for IVR

Microsoft OCS and IBM Sametime Integration - interoperability

PI PEP Integration in 7.5

•Feature Rich Interworking

•Consistent User

Experience Across Mixed Environments

•Simplified Management

•Lower Operational

Costs

•Feature Rich Interworking

•Consistent User

Experience Across Mixed Environments

•Simplified Management

•Lower Operational

Costs

•Access to next-generation Avaya Aura™ applications, anywhere, anytime

•Increased Employee Productivity and Greater Customer Responsiveness

•Access to next-generation Avaya Aura™ applications, anywhere, anytime

•Increased Employee Productivity and Greater Customer Responsiveness


Session Manager 6.1

Combining NRS into SM NRS SIP capabilities incorporated into Session Manager 6.1

– Key CS1000 SIP functionality of NRS incorporated into Session Manager

– Enables SIP Peering between CS1000 and CM

– Full MCDN/SIP passed between CS1000 nodes

Key Benefits

– Simplified and centralized SIP routing from a single management tool & database

– Improved Scalability, Redundancy & Resiliency

– Centralized numbering/dialling plan via Aura SIP core

– Integrate via SIP with broad range of Avaya SIP-ready applications

– Optimized access to centralized & distributed Avaya Aura® applications

– Centralized access to SIP Carriers

Migration from NRS to SM 6.1

– Database migration tool available

– Migration support for customers with multiple NRSs

Session Manager

CS1000 CS1000


Converged Management Solution – UCM TO System Manager 6.1

Migrating to a single unified management environment– Common Element Manager strategy

Key Benefits– Single centralized administration,

authentication for secure and simple network administration

– Web based integrated management enables centralized management simplifies operations and improves efficiency and security

– CS1000 7.5 Applications in System Manager

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A single server running both UCM and System Manager will act as a UCM Primary Security Server– A UCM+SMGR server will be installed with applications required to manage the member

server(s) in the security domain R6.0 +– Logging module (OAM logs and application logs) takes advantage of System Manager

Logging capabilities


SIP NetworkSIP Network

• TDM, UNIStim IP, SIP Lines• Extend application

sequencing and foundation services to intra-CS 1000 calls (i.e. local calls)

• Local Intra AE call route

--------SIPTrunk--------

Application Sequencing – Extended Local CallsApplication Sequencing – Extended Local Calls

Extended Local Calls (ELC) is a new class of service feature that enables delivery of Avaya Aura™ sequenced applications to CS 1000 users

Key Benefits– Simple, effective Avaya Aura™ application delivery

to CS 1000 users - TDM, UNIStim, SIP Lines

– Extend CS 1000 deskphone use

– No additional CS 1000 DSP capacity consumed

CS 1000 local call information managed by Avaya Aura™ core

Avaya Session Manager routes CS 1000 local calls to a preconfigured ELC SIP trunks

Avaya Aura™ apps delivered to CS 1000 local call users in addition to SIP trunk calls

Zero charge SIP Access ISM licensing

Session Manager

CS 1000

13


Sequential Applications – ExamplesYour opportunity to develop custom applications (developer toolkit available)

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Do Not Call List & Selective Do Not call List

– Each call examined at origination against a DNC list

– Protection from liability for number on Govt. DNC list

Call Blocker

– Users can administer their own list of numbers / names that will be restricted from calling

– Useful to eliminate prank or threatening incoming calls

Agent Automatic Timecard

– When agent logs in, application logs the time in a timecard application

Call Transcription

– Application to provide mechanism to elect to have conversation transcribed into text and sent to you via email

– Useful healthcare, legal, financial companies, and hearing impaired users

© Avaya Inc. 2010. All rights reserved. 15

CS 1000 (5.5) Mobile Extension ArchitectureQuick and simple solution for extending enterprise telephony to mobile phones

Carrier Network

Cellular

Enterprise Network

UserA: Desk Phone

CS 1000

UserA: Mobile Phone

•Works with any cell phone/smart phone

•No dependency on wireless provider

•Can be used for telecommuting/home phone

•No pre-requisite for office phone

• Cell phone becomes a logical extension of Communications Server• Service access DN w/UEXT allows cellular reach for enterprise comms• Two-stage enterprise dialing• Single number and Identity• Hidden mobile number

Enterprise dial tone for cell phones

UEXT

PRI


one-X® Mobile Lite for iPhone

one-X® Mobile Lite solution for compatible OS3/4 iPhones

Key Benefits– Avaya Aura™ Presence status updates for CS 1000

iPhone users– Toll avoidance on long distance calls significantly

reduces enterprise mobility costs

Mobile GUI for CS 1000 Mobile Extension feature eliminates manual keypad entry

– Service access dialing– Feature code dialing– Corporate directory/contacts search & click-to-call– Mobile number privacy – office CLID displayed for iPhone

calls– Single number reach – iPhone rings with deskphone– Single button feature activation– Cellular voicemail avoidance

CS 1000 CDR for mobile calls

16

© Avaya Inc. 2010. All rights reserved.17

SIP Line Integration

Fully integrated SIP line support including hospitality features

– Like any other line type (Full dial plan interworking, NCOS/COS, BARS/NARS, Bandwidth management, Redundancy, etc)

SIP Line Gateway (SLG) can co-exist with other applications in Signaling Server

SIP Line Capacity:

- Up to 20,000 SIP Lines (pure IP system)

- Up to 11,500 SIP Lines (IP+TDM)

- Up to 400 SIP Lines (Co-Res system)

Avaya and 3rd party SIP set support

Key Benefits

– Provides access to 3rd party SIP clients which are ideal for verticals like hospitality, education, etc.

SIP set access to• Business grade

telephony features• Hospitality features• Video phone

Ideal for analog replacement or multimodal devices

© Avaya Inc. 2010. All rights reserved. 18

SIP Line - User Features

Combination of SPRE and FFCs

Call Forwarding - All Calls

Call Forwarding – Busy

Call Forwarding - Don’t Answer

Call Forwarding - Follow-Me (Internal & External) (Call Forward by Call Type)

Calling Name Delivery

Calling Number Delivery

Call Hold

Call Park/Retrieve

Call Pickup (Group)/Retrieve

Call Transfer

Call Waiting

DID/DOD

Last Internal/External Number Redials

Message Waiting Indication (MWI)

Missed Call Indication

Multiple Line Appearances

Speed Dialing

Music on Hold

Hunting

Do not Disturb/Make Set Busy

Call Back on Busy (Ring Again on Busy)

Call back on Free (Ring Again No answer)

Standard Boss-Secretary Features

Shared Extensions on Multiple Phones -- MADN

Distinctive Ringing

Extension Mobility – ability to use ‘un-assigned’ phones

Attendant to SIP User

Account Code Capabilities and Forced Authentication Code

Barge-in and Privacy

Immediate Divert -- Blind Transfer

Call Priority and Pre-emption -

Conference 3/6

NOTE: Call Server-based Features; Orange is Client-based Features; and Red Requires a Flex Feature Code (FFC)


SIP Line Enhancements

Single Call Arrangement (SCA) mode– SCA cross-lamping, call-bridging, and call-pickup are supported

Multi-Call Arrangement (MCA) mode– In a MCA, MADN allows as many calls to be in progress as there are

appearances of the DN.

Multiple DNs– Multiple DNs per device are supported on SIP lines for Release 7.0.

Display of Access Prefix for CLID or CONN number for SIP Lines

– The Display of Access Prefix for CLID or CONN number (DAPC) for SIP Lines feature displays the correct dialable telephone number of the caller or the final connected party number on the SIP phone display unit.

Dual Stack– Communication Server 1000 Release 7.x supports dual stack capable

sets which supports both IPv4 and IPv6 as endpoints.


Avaya one-X® Communicator 6.1 – Voice and Video

Supported on CS 1000 R7.5 and MS Windows PCs

Key Benefits– Delivering presence capability to any

CS 1000 phone type user

– More functionality, more collaboration, more productivity

Over 30 CS 1000 SIP line functionality supported– Telephony and Mid-Call features (hold, transfer, etc.)

– Local contact list

– Call logs

– Message waiting indicator (MWI)

– Click-to-call from browsers (IE or Firefox)

– Audio conferencing

– Point-to-Point video (H.264)

– Search/display corporate or personal directories

– Busy State/Presence status updates

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Documents

July 2011 Avaya Communication Server 1000 Advantages of upgrading to Release 7.5 November, 2010