JOB SATISFACTION OF EMPLOYEES PUNJAB NATIONAL BANK

8/20/2019 JOB SATISFACTION OF EMPLOYEES PUNJAB NATIONAL BANK

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SUBMITTED BY:-

SURUCHI KUMARI

MBA (HR & IR) 2nd year

15001116052

In!"!#!e $% Manae'en! S"ene

*#+n, Un".er"!y/

//B SUMMER INTERNSHIP PROJECT


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ACKNOWLEDGMENT

I! a a 'a!!er ,% rea! r"."3ee and r"de %,r 'e !, ,''ene and ,'3e!e 'y 'a4,r r,4e! a!

#n4a a!",na3 Ban+ C"r3e $%%"e 7"8#!" K8and 9,'!" aar *#+n,/ I a' 8"83yra!e%#3 !, 'y "n!r#!,r Mr/Sa!ya4ee! K#'ar (HR Manaer) 8, #"ded 'e a! ea8 and e.ery!e and a!"en!3y r,."ded 'e !8e ,3#!",n !, ea8 and e.ery r,3e' and #er"e I a'e ar,/ Ia' a3, !8an+%#3 !, !8e e,3e 8, 'ade !8" r,4e! a #e/ I a' a3, !8an+%#3 !, !8,e 8,8a.e 8e3ed d"re!3y ,r "nd"re!3y "n ,'3e!"n 'y r,4e!/

SURUCHI KUMARI


3/48

CONTENTS

1/ Syn,"

2/

a) S,e ,% !8e S!#dy

) $4e!".e ,% !8e S!#dy

;/ In!r,d#!",n !, B/

/ B"3",ra8y/


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SYNOPSIS OF THE REPORT

T8e re,r! ".e "n%,r'a!",n a,#! UAB ATI$A* BAK/ I! 8a "n%,r'a!",n a,#!,'any r,%"3e r,d#! !ra!e"e and 3e.e3 ,% 8"erar8y/

T8e re,r! a3, "n%,r' a,#! PROMOTION a! B/ T8e .ar",# r,',!",n ,3""e and!ra!e"e e"n %,33,ed and !8e ,4e!".e e8"nd !8ee r,ra' 8a.e a3, een #''ar"=ed/

Ma"n3y !8e re,r! ".e # "n"8! a,#! 8, e%%e!".e are !8e r,',!",n ,3""e/


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SCOPE OF THE STUDY

T8" !#dy r,."ded 'e an ,,r!#n"!y !, e3,re "n !8e %"e3d ,% H#'an Re,#re/ I! e3a"n 8a!+"nd ,% r,',!",n ,3"y " #ed "n #n4a a!",na3 Ban+/"! r,."ded 'e a 8ane !, "n!era! "!8e'3,yee ,% !8e Ban+ a! d"%%eren! 3e.e3/ I! a3, 8e3ed 'e a"n +n,3ede a,#! !8e %a! !8a! 8a!"',r!ane d,e r,',!",n 3ay "n an ,ran"=a!",n/

OBJECTIVE OF THE STUDY

T8e ,4e!".e ,% !8e r,4e! a !, !#dy and ana3y=e !8e .ar",# r,',!",n r,ra' a! d"%%eren!3e.e3 ,% 'anae'en! a! #n4a a!",na3 Ban+ *#+n,/

T8e 'a"n ,4e!".e a !, aer!a"n !8e r,',!",n ,3""e/

T, a8"e.e !8" ,4e!".e r,er !#dy ,% !8e !," a d,ne and a #r.ey a ,nd#!ed "n !8eC"r3e $%%"e *#+n,/


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INTRODUCTION TO PUNJAB NATIONAL BANK (PNB)

#n4a a!",na3 Ban+ (B) " an Ind"an %"nan"a3 er."e ,'any aed "n e De38" Ind"a/,#nded "n 1?@5 !8e an+ 8a ,.er 5?00 ran8e and ,.er 6000 ATM ar, >6< "!"e/ I!er.e ,.er ?0 '"33",n #!,'er/

#n4a a!",na3 Ban+ " ,ne ,% !8e B" %,#r an+ ,% Ind"a a3,n "!8 !8e !a!e an+ ,% Ind"aICICI an+ and Ban+ ,% Bar,da/ I! " !8e !8"rd 3are! an+ ,% Ind"a "n !er' ,% ae! "=e/ T8e

an+ 8a een ran+ed 2


7/48

Pu"!b N!t%o"! B!"#*F%+&t O''%, !t G!"-!t+!% Ro!./ L!ho+

B a %,#nded "n !8e year 1?@5 a! *a8,re (reen!3y "n a+"!an) a an ,%%-8,,! ,% !8eSade8" M,.e'en!/ A',n !8e "n"red %,#nder ere:-

a/ Sardar Daya3 S"n8 Ma4"!8"a

/ *a3a HarK"8en *a3

/ *a3a *a38and

d/ S8r" Ka3" r,anna R,y

e/ S8r" E/C/ eaa3a

%/ S8r" ra8# Daya3

/ Ba+8" a"8" Ra' and

8/ *a3a D8,3an D,/

J"!8 a ,'',n '"",nary =ea3 !8ey e! a,#! e!a3"8"n a na!",na3 an+ !8e %"r! ,ne "!8Ind"an a"!a3 — ,ned 'anaed and ,era!ed y !8e Ind"an %,r !8e ene%"! ,% !8e Ind"an/ T8e*",n ,% #n4a *a3a *a4a! Ra" a a!".e3y a,"a!ed "!8 !8e 'anae'en! ,% !8e Ban+ "n "!%,r'a!".e year/

T8e Ban+ 'ade !eady r,re r"8! %r,' "! "ne!",n/ I! 8a 8,n re"3"ene !, !"de ,.er 'anya r""/ I! "!8!,,d !8e r"" "n an+"n "nd#!ry ,% 1@1; and !8e e.ere dere",n ,% !8e !8"r!"e/


8/48

J"!8 !8e aae ,% !"'e !8e Ban+ re !, !ren!8 read"n "! "n %r,' ,ne ,rner ,% !8e,#n!ry !, an,!8er/ S,'e 'a33er an+ 3"+e T8e B8aan Da Ban+ *"'"!ed Un".era3 Ban+ ,% Ind"a T8e B8ara! Ban+ *"'"!ed T8e Ind,-C,''er"a3 Ban+ *"'"!ed T8e H"nd#!an C,''er"a3Ban+ *"'"!ed and T8e ed#nad" Ban+ ere r,#8! "!8"n "! %,3d/

B 8a !8e r"."3ee ,% 'a"n!a"n"n a,#n! ,% !8e "33#!r",# na!",na3 3eader 3"+e Ma8a!'a9and8" S8r" aa8ar3a3 e8r# S8r" *a3 B8ad8#r S8a8!r" and S8r"'a!" Ind"ra 9and8" e"de !8ea,#n! ,% !8e %a',# a3"ana3a Ba8 C,''"!!ee/

a!",na3"=a!",n ,% !8e 1< 'a4,r an+ ,n 1@!8 #3y 1@6@ a 'a4,r !e %,r !8e an+"n "nd#!ry/B a a',n! !8ee/ A a re#3! an+"n a ".en ne d"re!",n and !8r#!/

T%0%" o' PNB

1234:- B e!a3"8ed "n *a8,re/

1356:- B e!a3"8ed ran8e "n Kara8" and e8aar/

1373:-B a#"red B8aan Da Ban+ *"'"!ed/

1368:-ar!"!",n ,% Ind"a and a+"!an a! Indeendene/ B 3,! "! re'"e "n *a8,re #!,n!"n#ed !, ,era!e "n a+"!an/

1395:- B a'a3a'a!ed Ind,-C,''er"a3 an+ 3"'"!ed (e!a3"8ed "n 1@;;) "n a re#e/

1391:-B a#"red Un".era3 Ban+ ,% Ind"a/

1397:-T8e 9,.ern'en! ,% B#r'a na!",na3"=ed B ran8 "n Ran,,n (Yan,n)/

1394:- A%!er !8e Ind,-a+ ar !8e ,.ern'en! ,% a+"!an e"=ed a33 !8e ,%%"e "n a+"!an ,% Ind"an an+ "n3#d"n BL 8ead ,%%"e 8"8 'ay 8a.e ',.ed !, Kara8"/ B a3, 8ad

ran8e "n Ea! a+"!an (Ban3ade8)/

1393:- T8e 9,.ern'en! ,% Ind"a na!",na3"=ed B and 1; ,!8er 'a4,r an+ ,n 1@!8 #3y 1@6@/

1382:-B ,ened ran8 "n *,nd,n/

1329:- T8e Reer.e Ban+ ,% Ind"a re#"red B !, !ran%er "! *,nd,n ran8 !, S!a!e Ban+ ,% Ind"a a%!er !8e ran8 a "n.,3.ed "n a %ra#d anda3/

1322:- B a#"red H"nd#!an C,''er"a3 Ban+ *"'"!ed "n a re#e/

1337:- B a#"red e Ban+ ,% Ind"a 8"8 !8e 9,.ern'en! ,% Ind"a 8ad na!",na3"=ed "n 1@?0/

1332:- B e! # a rereen!a!".e ,%%"e "n A3'a!y Ka=a+8!an/

:557:- B !,,+ ,.er ed#nad" Ban+ (e!a3"8ed !8e an+ "n 1?@@) !8e ,3de! r".a!e e!,r an+ "n Kera3a/ I! a "n,r,ra!ed "n 1@1; and "n 1@65 8ad a#"red e3e!ed ae! and de,"!,% !8e C,"'a!,re a!",na3 Ban+/ A! !8e !"'e ,% !8e 'erer "!8 B ed#nad" Ban+L 8are8ad =er, .a3#e "!8 !8e re#3! !8a! "! 8are8,3der ree".ed n, ay'en! %,r !8e"r 8are/


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AWARDS WON DURING THE YEAR :517*16$*

1/ #n4a na!",na3 an+ 8a een de3ared "nner ,% ,3den ea,+ "nn,.a!".e r,d#!Ger."e

aard %,r !8e year 201/ 5!8 S,"a3 and C,r,ra!e 9,.ernane Aard #nder !8e Ca!e,ry ,% Be! C,r,ra!e S,"a3Re,n""3"!y ra!"e

?/ 93,a3 HR ee33ene aard %,r !8e ,#!!and"n ,n!r"#!",n !, !8e a#e ,% ed#a!",n/

@/ A"a Be! E'3,yer Brand Aard %,r Ee33ene "n Tra"n"n/

10/ Aard %,r Brand Ee33ene #nder Ban+"n & "nan"a3 Ser."e/

11/ #n4a a!",na3 Ban+ ,n%erred "!8 Are"a!",n Cer!"%"a!e "n6!8 93,a3 CSR S#''"! - #' Ee33ene Aard/


10/48


11/48

O+;!"%

#er."",n are d"re!ed !,ard !8e a8"e.e'en! ,% ,ran"=a!",na3 a"'/ $ran"=a!",n are a.ar"an! ,% 3#!ered en!"!"e/

An ,ran"=a!",n an e !r#!#red "n 'any d"%%eren! ay deend"n ,n !8e"r ,4e!".e/ T8e!r#!#re ,% an ,ran"=a!",n "33 de!er'"ne !8e ',de "n 8"8 "! ,era!e and er%,r'/

PNB O+;!"%

HEAD $ICE

9M$S (1;)

mailto:[email protected]:[email protected]


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A.0%"%&t+!t%= St*U- o' PNB

PNB P+o.u,t&

#n4a a!",na3 Ban+ " e!en".e3y a!er"n !, an+"n need ,% ,n-re"den! Ind"an I',r!er& E,r!er ar!"#3ar3y re3a!"n !, %,re"n e8ane #"ne "n3#d"n I',r! & E,r! ,% 9,,d & Ser."e a a3, Re'"!!ane e!/

C,r,ra!e an+"n er,na3 an+"n

CMD

ED

TE9 SM9 M9

9M D9M A9 CM

$%%"er MM9L

SRM9R M9R

J$RKME

C*ERK SUB$RDIATE


13/48

Ind#!r"a3 %"nane Ar"#3!#ra3 %"nane "nan"n ,% !rade In!erna!",na3 an+"n H,'e 3,an A#!, 3,an ATMGDEBIT Card De,"! In!ere! ra!e Cred"! In!ere! ra!e $!8er Ser."e: *,+er a"3"!"e Sen",r C"!"=en S8e'e Mer8an! Ban+"n

E3e!r,n" #nd Tran%er & C3ear"n Ser."e e!/


14/48

Hu0!" R&ou+,& 0!"!;0"t:-

H#'an Re,#re Manae'en! (HRM) " a re3a!".e3y ne ar,a8 !, 'anae e,3e "n any

,ran"=a!",n/ e,3e are ,n"dered !8e +ey re,#re "n !8" ar,a8/ I! " ,nerned "!8 !8e e,3e d"'en",n "n 'anae'en! ,% an ,ran"=a!",n/ S"ne an ,ran"=a!",n " a ,dy ,% e,3e!8e"r a#""!",n de.e3,'en! ,% +"33 ',!".a!",n %,r 8"8er 3e.e3 ,% a!!a"n'en! a e33 aen#r"n 'a"n!enane ,% !8e"r 3e.e3 ,% ,''"!'en! are a33 "n"%"an! a!"."!"e/ T8ee a!"."!"e%a33 "n !8e d,'a"n ,% HRM/

H#'an Re,#re Manae'en! " a r,e 8"8 ,n"! ,% %,#r 'a"n a!"."!"e na'e3ya#""!",n de.e3,'en! ',!".a!",n a e33 a 'a"n!enane ,% 8#'an re,#re/

N!tu+ o' hu0!" +&ou+, 0!"!;0"t :-T8e na!#re ,% !8e 8#'an re,#re 'anae'en! 8a een 8"83"8!ed "n "! %,33,"n %ea!#re:-

1/ In8eren! ar! ,% Manae'en!

2/ er.a".e #n!",n

;/ Ba" !, a33 #n!",na3 Area


15/48

(".) En#re ree! %,r 8#'an e"n y r,."d"n .ar",# er."e and e3%are %a"3"!"e !, !8e er,nne3/

(.) T, en#re re,n"3"a!",n ,% "nd"."d#a3Gr,# ,a3 "!8 !8,e ,% !8e ,ran"=a!",n "n #8 a'anner !8a! !8e er,nne3 %ee3 a ene ,% ,''"!'en! and 3,ya3!y !,ard "!/

(.") Iden!"%y and a!"%y !8e need ,% "nd"."d#a3 y ,%%er"n .ar",# ',ne!ary and n,n-',ne!ary reard/

Fu",t%o"& o' hu0!" +&ou+, 0!"!;0"t>

T8e 'a"n %#n!",n ,% 8#'an re,#re 'anae'en! are 3a"%"ed "n!, !, a!e,r"e:

(a) Manaer"a3 #n!",n and

() $era!".e #n!",n/


16/48

I0-o+t!", o' hu0!" +&ou+, 0!"!;0"t$*

H#'an Re,#re Manae'en! 8a a 3ae ,% rea! "',r!ane/

A,rd"n !, e!er / Dr#+er OT8e r,er ,r "'r,er #e ,% !8e .ar",# %a!,r ,% r,d#!",n deend ,n !8e "8e ,% !8e 8#'an re,#re/ Hene e"de ,!8er re,#re8#'an re,#re need ',re de.e3,'en!/ H#'an re,#re an "nreae ,,era!",n #! "!need r,er and e%%""en! 'anae'en! !, #"de "!/

1/ I! 8e3 'anae'en! "n !8e reara!",n ad,!",n and ,n!"n#"n e.,3#!",n ,% er,nne3 r,ra''er and ,3""e/

2/ I! #3"e +"33ed ,r+er !8r,#8 "en!"%" e3e!",n r,e/

;/ I! en#re 'a"'#' ene%"! ,#! ,% !8e eend"!#re ,n !ra"n"n and de.e3,'en! andare"a!e !8e 8#'an ae!/

/ I! ,n!r"#!e a 3,! "n re!,r"n !8e "nd#!r"a3 8ar',ny and 8ea3!8y e'3,yer-e'3,yeere3a!",n/

?/ I! e!a3"8e 'e8an"' %,r !8e ad'"n"!ra!",n ,% er,nne3 er."e !8a! are de3ea!ed !,!8e er,nne3 dear!'en!/


17/48

Wh? hu0!" +&ou+, 0!"!;0"t %& %0-o+t!"t 'o+ B!"#&:-

H#'an Re,#re Manae'en! " "',r!an! %,r an+ ea#e an+"n " a er."e "nd#!ry/Manae'en! ,% e,3e and 'anae'en! ,% r"+ are !, +ey 8a33ene %a"n an+/ H, y,#'anae !8e e,3e and 8, y,# 'anae !8e r"+ de!er'"ne y,#r #e "n !8e an+"n

#"ne/ E%%""en! r"+ 'anae'en! 'ay n,! e ,"3e "!8,#! e%%""en! and +"33ed'an,er/ Ban+"n 8a een and "33 a3ay e a e,3e B#"ne/ T8,#8 r""n ""',r!an! !8ere 'ay e ,!8er .a3"d rea,n 8y e,3e e3e! and !ay "!8 a ar!"#3ar an+/Ban+ '#! !ry !, d"!"n#"8 !8e'e3.e y rea!"n !8e"r ,n n"8e ,r "'ae ee"a33y "n!ranaren! "!#a!",n "!8 a 8"8 3e.e3 ,% ,'e!"!".ene/ In ,'"n !"'e !8e .ery #r.".a3,% !8e an+ ,#3d deend ,n #!,'er a!"%a!",n/ T8,e 8, d, n,! 'ee! !8e #!,'er ee!a!",n "33 %"nd #r.".a3 d"%%"#3!/ Ban+ '#! ar!"#3a!e and e'8a"=e !8e ,re .a3#e !,a!!ra! and re!a"n er!a"n #!,'er e'en!/ 7a3#e #8 a ,#nd re3"a3e "nn,.a!".e"n!erna!",na3 3,e ,"a33y re,n"3e Ind"an e!/ need !, e e'8a"=ed !8r,#8

,nre!e a!",n ,n !8e r,#nd and "! ,#3d e !8e an+ 8#'an re,#re !8a! ,#3d de3".er !8"/

M!"-o@+ -!""%";:-

Man,er 3ann"n " "',r!an! ar! ,% ,.era33 3ann"n ,% #"ne ,ran"=a!",n/ I! " ,.",#!8a! a #"ne ann,! r,er #n3e !8e r"8! n#'er ,% e'3,yee 8a."n re#"red +"33!a3en! & #a3"%"a!",n " a.a"3a3e a! r"8! !"'e/

Man,er 3ann"n " d,ne !, %#3%"33 !8e !, 'a"n ,4e!".e 'a"n3y:-

1) T, #!"3"=e !8e reen! e'3,yee %#33y/

2) T, %"33 # %#!#re 'an,er re#"re'en!/

T?-& o' 0!"-o@+ -!""%";$*

Tye ,% 'an,er 3ann"n an d"!"n#"8:-

1/ $n !8e a" ,% !8e 3e.e3 a! 8"8 "! " d,ne

2/ $n !8e a" ,% !8e er",d %,r 8"8 "! " d,ne/

F!,to+ !'',t%"; 0!"-o@+ -!""%";$*

• J,r+"n 8,#r/• #'er ,% 8"%!/• a!#re ,% r,d#!",n/• r,d#! 'a!r"/• er%,r'ane ra!e & H,#r 3,!/


18/48

HR .=o-0"t .%=%&%o"

H#'an Re,#re De.e3,'en! (HRD) " !8e %ra'e,r+ %,r 8e3"n e'3,yee de.e3, !8e"r er,na3 and ,ran"=a!",na3 +"33 +n,3ede and a"3"!"e/ H#'an Re,#re De.e3,'en!"n3#de #8 ,,r!#n"!"e a e'3,yee !ra"n"n e'3,yee areer de.e3,'en! er%,r'ane'anae'en! and de.e3,'en! ,a8"n 'en!,r"n #e",n 3ann"n +ey e'3,yee"den!"%"a!",n !#"!",n a"!ane and ,ran"=a!",n de.e3,'en!/

T8e %,# ,% a33 ae! ,% H#'an Re,#re De.e3,'en! " ,n de.e3,"n !8e ',! #er",r ,r+%,re , !8a! !8e ,ran"=a!",n and "nd"."d#a3 e'3,yee an a,'3"8 !8e"r ,r+ ,a3"n er."e !, #!,'er/ $ran"=a!",n 8a.e 'any ,,r!#n"!"e %,r 8#'an re,#re ,r e'3,yee de.e3,'en! ,!8 "!8"n and ,#!"de ,% !8e ,r+3ae/

Fu",t%o"& o' th HRD D%=%&%o">

• A33 'a!!er re3a!"n !, HRD !, en#re a.a"3a"3"!y ,% !ra"ned 8#'an re,#re %,r !8e'an#%a!#r"n & er."e e!,r ,% e3e!r,n" and IT "nd#!ry "n3#d"n (#! n,! 3"'"!ed)!, - De'and %,rea!"n "n !er' ,% n#'er and +"33 e! re#"red

• Iden!"%y"n a e'er"n %r,' !8e %,r'a3 e!,r/

• 3ann"n & ,ran"="n !8e "'3e'en!a!",n ,% r,ra''er "n "n%,r'a3 and %,r'a3 e!,r%,r 'ee!"n !8ee a/

• C,,rd"na!",n "!8 ,nerned M"n"!r"e %,r re-."",n"n #rr"#3#' & ,#re ,n!en!/

• a!",na3 In!"!#!e ,% E3e!r,n" and In%,r'a!",n Te8n,3,y (IE*IT)/

HRD D"."",n 8a "n"!"a!ed and " "'3e'en!"n .ar",# r,4e!Gr,ra''er "n #r#ane !,!8e a,.e 'en!",ned a!"."!"e/ T8ee r,4e! "n3#de:

• In%,r'a!",n Se#r"!y Ed#a!",n and Aarene r,4e!/

• S8e'e ,% Man,er De.e3,'en! %,r S,%!are E,r! Ind#!ry/

• Se"a3 Man,er De.e3,'en! r,ra' "n !8e area ,% 7*SI/

• Se!!"n # ,% IE*IT Cen!erGRIE*IT and U rada!",n ,% e"!"n en!er/


19/48

T?-& o' &+=%,& -+o=%.. b? th hu0!" +&ou+,& .=o-0"t

.-!+t0"t$*

T8e H#'an Re,#re De.e3,'en! Dear!'en! r,."de .ar",# !ye ,% #"ne r,ede"n !ra"n"n and de.e3,'en! er."e/ B#"ne r,e de"n er."e 8e3 3"en! 'a,#! andG,r re-en"neer +ey !a+ r,ed#re 4, and ,re end-!,-end #"ne r,ee/Ma"n ,#! !8e 'a4,r re,n""3"!"e d#!"e !a+ and !a+-e3e'en! ,% a ar!"#3ar 4, "re%erred !, a a 4, !a+ ana3y"/


20/48

PROMOTION

r,',!",n " !8e !ran%er ,% an e'3,yee !, a ne ,"!",n 8"8 ,''and 8"8er ay r"."3ee,r !a!# ,'ared "!8 !8e ,3d ,"!",n/ I! 'ay e !8e re,n"!",n ,% 8" ,,d ,r+ e8a.",r ,r "'3y !, +ee # "!8 e,n,'" "n%3a!",n/ C,n!rary !, "! a ,r+er 'ay e #n"8ed y de',!",n%,r "ne%%""eny de!r#!".ene ,r aen!ee"'/ Re"na!",n and d"'"a3 %,r' ar! ,% eara!",n/ Tran%er 'ay e %,r #!"3"="n ,ne !a3en! "n ,!8er area/ *a,r !#rn,.er " de!r"'en!a3!, !8e r,!8 ,% a ,'any and need !, e ,n!r,33ed/

A,,o+.%"; to S,ott !". Coth%+ A r,',!",n " !8e !ran%er ,% an e'3,yee !, a 4, 8"8 ay',re ',ney ,r ,ne !8a! arr"e ,'e re%erred !a!#/

A,,o+.%"; to P+o' M!0o+%!/ r,',!",n " a !er' 8"8 ,.er a 8ane and a33 %,r rea!er re,n""3"!"e and ##a33y "n.,3.e 8"8er ay and e!!er !er' and ,nd"!",n ,% er."e and

!8ere%,re a 8"8er !a!# ,r ran+/

A,,o+.%"; to A+u" Mo"!--! !". S!%?!.!%" r,',!",n " !8e #ard rea"n'en! ,% an"nd"."d#a3 "n an ,ran"=a!",n 8"erar8y a,'an"ed y "nreaed re,n""3"!"e en8aned!a!# and ##a33y "!8 "nreaed "n,'e !8,#8 n,! a3ay ,/

H#'an Re,#re Manae'en! " de%"ned a !8e e,3e 8, !a%% and 'anae ,ran"=a!",n/ I!,'r"e ,% !8e %#n!",n and r"n"3e !8a! are a3"ed !, re!a"n"n !ra"n"n de.e3,"n

r,',!"n and ,'ena!"n !8e e'3,yee "n ,ran"=a!",n/ I! " a3, a3"a3e !, n,n-#"ne,ran"=a!",n #8 a ed#a!",n 8ea3!8are e!/ H#'an Re,#re Manae'en! " de%"ned a !8e

e! ,% a!"."!"e r,ra' and %#n!",n !8a! are de"ned !, 'a"'"=e ,!8 ,ran"=a!",na3 a e33a e'3,yee e%%e!".ene/


21/48

TYPES OF PROMOTION

T8e d"%%eren! !ye ,% r,',!",n are:(!) L%0%t. P+o0ot%o"

*"'"!ed r,',!",n " a3, +n,n a #rad"n/ I! " !8e ',.e'en! ,% an e'3,yee !, a ',rere,n"3e 4, "!8"n !8e a'e ,#a!",na3 #n"! and "!8 a ,rre,nd"n "nreae "n ay/ T8##rad"n 'ean an "nreae ,% ay ,n !8e a'e 4, ,r ',."n !, a 8"8er a3e "!8,#! 8an"n!8e 4,/(b) D+? P+o0ot%o"

Dry r,',!",n " a r,',!",n a a re#3! ,% 8"8 !8ere " n, "nreae "n !8e e'3,yee ay/ Dry r,',!",n are !8,e 8"8 are ".en "n 3"e# ,% "nreae "n ,'ena!",n/ I! " ##a33y 'adede,ra!".e y "."n a ne and 3,ner !"!3e !, !8e e'3,yee/

(,) Mut%- Ch!%" P+o0ot%o"M#3!"3e 8a"n r,',!",n r,."de %,r a y!e'a!" 3"n+"n ,% ea8 ,"!",n !, e.era3 ,!8er

,"!",n/ S#8 r,',!",n "den!"%y '#3!"-r,',!",na3 ,,r!#n"!"e !8r,#8 3ear3y de%"neda.en#e ,% ar,a8 !, and e"! %r,' ea8 ,"!",n "n !8e ,ran"=a!",n/(.) U- !". Out P+o0ot%o"

U and $#! r,',!",n ,%!en 3ead !, !er'"na!",n ,% er."e/ In !8" !ye ,% r,',!",n a er,n'#! e"!8er earn a r,',!",n ,r ee+ e'3,y'en! e3e8ere/


22/48

BASIS OF PROMOTION

D"%%eren! r,',!",n y!e' are #ed "n d"%%eren! ,ran"=a!",n/ $% !8e' !8e %,33,"n are

,n"dered !8e ',! "',r!an!(a) r,',!",n Baed ,n Sen",r"!y() r,',!",n Baed ,n Mer"!() Mer"! C#' Sen",r"!y r,',!",n

(d) r,',!",n y Se3e!",n(e) T"'e B,#nd r,',!",n(%) Te',rary r,',!",n

(!) P+o0ot%o" B!&. o" S"%o+%t?

Sen",r"!y aed r,',!",n y!e' are aed ,n !8e 3en!8 ,% er."e ,% an e'3,yee "n an,ran"=a!",n/ Sen",r"!y y!e' #! a re'"#' ,n 3en!8 ,% er."e and 4, eer"ene/ In !8e ae,% r,',!",n aed ,n en",r"!y !8e e'3,yee are r,',!ed !, 8"8er ,"!",n #re3y aed ,n!8e"r 3en!8 ,% er."e "rree!".e ,% !8e"r #a3"%"a!",n eer"ene er%,r'ane and !ra+ re,rd/ Trade #n",n re%er en",r"!y a a a" ,% r,',!",n ea#e y-,%% rea33 andd"8are are ##a33y aed ,n en",r"!y/

A+;u0"t& 'o+ P+o0ot%o" b? S"%o+%t?

A33 e'3,yee are a#red ,% r,',!",n 8"8 "33 ,'e a#!,'a!"a33y 8en "! " d#e/

Sen",r"!y " a %a!,r 8"8 an e 'ea#red #an!"!a!".e3y "! " ea"3y e3a"ned and#nder!,,d and !8ere%,re eae 8are ,% %a.,r"!"' and d"r"'"na!",n/ T8e 'anae'en! "33 8a.e a +n,n 'an/ T8" red#e !8e r"+ a,"a!ed "!8 r"n"n an

#n+n,n er,n %r,' ,#!"de/ r,',!",n y en",r"!y a!"%"e !8e er,na3 a"ra!",n ,% !8e e'3,yee/ T8" re#3! "n

e!!er ',ra3e ,% !8e e'3,yee/

A+;u0"t& !;!%"&t P+o0ot%o" b? S"%o+%t?

I% !8e en",r"!y r"n"3e " ad,!ed aa3e y,#n 'en are 3"+e3y !, e,'e"'a!"en! and "33 3,,+ %,r e!!er r,e! e3e8ere/

T8e "n!erna3 ,#re 'ay e "nade#a!e !, 'ee! !8e r,"n re#"re'en! ,% !8e,ran"=a!",n/ J"!8 !8e %a! 8an"n ,r3d ,% !e8n,3,y "! " neeary !, "n%#e ne 3,,d "n!,

!8e ,ran"=a!",n/ T8" " den"ed 8en !8e ,3"y ,% r,',!",n " y en",r"!y/(b) P+o0ot%o" B!&. o" M+%t

Under r,',!",n aed ,n 'er"! e'3,yee are r,',!ed !, 8"8er ,"!",n #re3y ,n !8e"r er%,r'ane and ,r+ re,rd/ Here !8e 'anae'en! "33 3,,+ "n!, !8e #a3"%"a!",neer"ene re.",# ,r+ re,rd er%,r'ane aa"3"!y e!/ T8e er."e en",r"!y ,% !8ee'3,yee ,#3d n,! e ,n"dered %,r r,',!",n/ In r"n"3e "! " %e3! !8a! r,',!",n 8,#3d

e aed ,n 'er"!/ H,e.er !8e #e ,% 'er"! a a a" %,r r,',!",n an a#e r,3e'

ea#e 8a! 'anae'en! reard a 'er"! !rade #n",n 'ay ee a %a.,r"!"'/

r,',!",n y 'er"! 'e!8,d " n,r'a33y %,33,ed "n 'a4,r"!y ,% ,''er"a3 and "nd#!r"a3


23/48

en!err"e 8ere !8e 'a"n ,n"dera!",n %,r ae'en! " e%%""eny and ,r+ er%,r'ane/ A+;u0"t& 'o+ P+o0ot%o" b? M+%t$

r,',!",n y 'er"! r"n reard %,r 'er"!,r",# ,r+/ T8" en,#rae an e'3,yee !,,r+ 8ard and ad.ane "n !8e ,ran"=a!",n/

r,',!",n y 'er"! en8ane ,ran"=a!",na3 e%%""eny and 'a"'"=e #!"3"=a!",n ,% !a3en!/ r,',!",n y 'er"! a! a a ',!".a!,r/ T8" 3ead !, "nreaed r,d#!"."!y/

A+;u0"t& !;!%"&t P+o0ot%o" b? M+%t$

J8en 'anae'en! ad,! 'er"! a a a" %,r r,',!",n "! '#! e.,3.e ,n!r,3 !,re,n"=e 'er"! ,4e!".e3y 8"8 "33 re%#!e !8e a33ea!",n ,% %a.,r"!"'/ T8" " .eryd"%%"#3! !, a8"e.e/ Trade #n",n reard 'er"! a %a.,r"!"'/ T8ey d"!r#! !8e "ner"!y ,% 'anae'en!

8en "! 3a"' !8e r"8! !, r,',!e ,3e3y ,n 'er"!/ E%%""eny "n !8e reen! 4, d,e n,! neear"3y red"! a"3"!y !, d, e33 "n a 4,

"!8 rea!er re,n""3"!y/

(,) M+%t ,u0 S"%o+%t? P+o0ot%o"

r,',!",n aed ,n Mer"! #' Sen",r"!y ,#3d 8a.e a 3end ,% !8e ad.an!ae ,% ,!8 !8ey!e' d"#ed a,.e/ B,!8 !8e er."e en",r"!y and ,r+ e%%""eny "33 e !a+en "n!, a,#n!"n r,',!"n an e'3,yee/ T8ee !, ,"3y ,n%3"!"n %a!,r - en",r"!y and 'er"! - %re#en!3y

,e r,3e' "n ,n"der"n e'3,yee %,r r,',!",n/ r,' !8e ,"n! ,% ."e ,% ,ran"=a!",na3e%%""eny 'er"! ee' !, e !8e 3,"a3 a" ,% r,',!",n and !8ere%,re 'anae'en! ,#3d 3"+e

"! !, e !8e ,n3y %a!,r/

(.) P+o0ot%o" b? S,t%o"

r,',!",n y e3e!",n " a r,e !8r,#8 8"8 e'3,yee are r,',!ed a%!er #nder,"nr",r,# !e! and reen"n/ T8e er."e re,rd ,% a33 !8e e'3,yee d#e %,r r,',!",n arereened and r#!"n"=ed y a ,''"!!ee a,"n!ed %,r !8a! #r,e/ T8e C,''"!!ee "33 r#!"n"=e!8e a! re,rd 'er"! #a3"%"a!",n and eer"ene ,% !8e e'3,yee d#e %,r r,',!",n !, a adre/Under !8" y!e' e'3,yee "!8 er."e en",r"!y ,r e!!er #a3"%"a!",n and eer"ene needn,! e r,',!ed a#!,'a!"a33y/

() T%0 Bou". P+o0ot%o" S,h0

Under !8" 'e!8,d e'3,yee ,#3d e r,',!ed a,rd"n !, !andard ,% !"'e e! %,r r,',!",n !, 8"8er adre #4e! !, !8e ,nd"!",n !8a! !8ey ,e !8e '"n"'#' #a3"%"a!",nre#"red %,r en!ry "n!, a 8"8er ,"!",n/ e"!8er en",r"!y n,r 'er"! "33 e ,n"dered 8ere/ T8ee'3,yee 'ay 8a.e !, a ,'e dear!'en!a3 ea'"na!",n ,r !e! %,r e"n ,n"dered %,r #8 a r,',!",n/

(') T0-o+!+? P+o0ot%o" S,h0

A3, +n,n a ,%%""a!"n r,',!",n 8e'e #nder !8e !e',rary r,',!",n 8e'e ,%%""a3 are

r,',!ed !e',rar"3y !, 8"8er ,"!",n "n ae !8ere are .aan"e and "% !8ey are d#e %,r r,',!",n/ S#8 !e',rary r,',!",n " n, #aran!ee %,r a er'anen! r,',!",n !8,#8


24/48

n,r'a33y !e',rary r,',!",n are a#!,'a!"a33y 'ade er'anen! "% !8e er."e ,% !8e e'3,yeed#r"n !8e ,%%""a!"n er",d " a!"%a!,ry/


25/48

PROMOTION POLICY

J8a!e.er 'ay e !8e !ye ,% r,',!",n %,33,ed y !8e 'anae'en! !8ere 8,#3d e a de%"n"!e r,',!",n ,3"y 8"8 8,#3d e e%%e!".e and r,!e! !8e "n!ere! ,% !8e e'3,yee d#e %,r r,',!",n/ A ,nre!e ,'re8en".e and rea3"!" r,',!",n ,3"y 8,#3d e e.,3.ed ,.er"n!8e %,33,"n ,"n!:(!) P+o0ot%o" Po%,? St!t0"t

A ,r,ra!e ,3"y ,n r,',!",n 8e3 !, !a!e %,r'a33y !8e ,ran"=a!",n r,ad ,4e!".e and !,

%,r'#3a!e ,!8 !8e ,ran"=a!",n 'an,er and "nd"."d#a3 areer 3an/

(b) R!t%o o' I"t+"! P+o0ot%o" V& Et+"! R,+u%t0"t

A r,',!",n ,3"y !a!e'en! '#! !a!e !8e ra!", ,% "n!erna3 r,',!",n !, e!erna3 rer#"!'en! a!ea8 3e.e3/ S#8 a !a!e'en! "33 8e3 'an,er 3anner !, r,4e! n#'er ,% "n!erna33ya.a"3a3e and"da!e %,r .aan"e/(,) D,%. th B!&%& 'o+ P+o0ot%o"

A r,',!",n ,3"y !a!e'en! '#! de"de !8e a" ,n 8"8 r,',!",n are !, e ".en/ U#a33y r,',!",n are de"ded ,n !8e a" ,% er%,r'ane ara"a3/

(.) D,%. th Rout& 'o+ P+o0ot%o"

Je 8a.e !, "den!"%y !8e ne!,r+ ,% re3a!ed 4,/ S#8 an eer"e "33 8e3 "n #e",n 3ann"nand a3, 8e3 a"ran! !, a#"re !8e neeary %,r'a3 #a3"%"a!",n ,r ,n-!8e-4, !ra"n"n/() Co00u"%,!t th P+o0ot%o" Po%,?

T8e ,ran"=a!",n 8,#3d ,''#n"a!e "! r,',!",n ,3"y !, "! e'3,yee/ S#8 an eer"e "338e3 a"ran! !, a#"re !8e neeary %,r'a3 #a3"%"a!",n en,#rae !8e' !, a!!end #"!a3ee!erna3 de.e3,'en! r,ra' e!/(') L!,# o' P+o0ot%o"! A="u&

T8ere 'ay e ,'e deer."n and"da!e 8, "33 n,! e! r,',!ed d#e !, 3a+ ,% a.a"3a3e ,"!",n/ In #8 ae 8ere e'3,yee er%,r' ade#a!e3y "n !8e"r reen! 4, ae"nre'en! 8,#3d e %,r!8,'"n/(;) Dt+0%"!t%o" o' S"%o+%t?

A !"+3"8 area "n !8e %,r'a!",n ,% a r,',!",na3 ,3"y " !8e de!er'"na!",n ,% an e'3,yee

en",r"!y/ S8,#3d !8e en",r"!y e 3an!-"e #n"!-"e ,r ,#a!",n-"eP 9enera33y en",r"!y "#n"! "e/(h) R!t%o"&h%- o' D%&,%-%"!+? A,t%o" to P+o0ot%o"

An,!8er area !, 3,,+ "n!, 8"3e %,r'#3a!"n a r,',!",na3 ,3"y " 8e!8er !8ere " a re3a!",n8" e!een any d""3"nary a!",n !a+en aa"n! an e'3,yee and r,',!",n/ D,e a d""3"narya!",n a#e a 3, "n e'3,yee en",r"!yP I% ye !8en !, 8a! e!en!P


26/48

ADVANTAGES OF A PROMOTION POLICY

T8e %,33,"n are !8e ene%"! ,% a ,,d r,',!",na3 ,3"y:(") A ,,d r,',!",n ,3"y r,."de an "nen!".e !, ,r+ ',re e%%e!".e3y a "! re,n"=e ane'3,yee 8, ,'e ,#! "!8 e!!er ,r+/ I! '#! 8,e.er !e33 e'3,yee "n ad.ane 8a!a.en#e e"! %,r ad.ane'en!/

("") I! de.e3, e'3,yee 3,ya3!y y reard"n 8"' and 3a"n 8"' "n a 8"8er ,"!",n "n !8e,ran"=a!",n %,r 8" e%%""eny/

(""") I! %a"3"!a!e and "nreae 4, a!"%a!",n/

(".) I! "nreae ,r+ e%%e!".ene "n !8e ,ran"=a!",n/

(.) I! a3, a!!ra! e%%""en! e'3,yee !, !8e ,ran"=a!",n/

(.") I! "nreae e'3,yee "n!ere! "n !ra"n"n and e3%-de.e3,'en!/(."") A r,',!",n ,3"y 'a+e e'3,yee e3"e.e !8a! !8e"r !#rn !,, "33 ,'e and , !8ey re'a"n"!8 !8e ,'any/ T8" red#e 3a,r !#rn,.er/


27/48

PROMOTION POLICY OF PNB$*

S,t%o" o' O''%,+& %" Ju"%o+ M!"!;0"t G+!. S,! I '+o0 C+%,! C!.+>

1/ Baed ,n e!!3e'en! "ned ,n 2@/10/1@@? e!een !8e Ban+ and !8e A33 Ind"a#n4a a!",na3 Ban+ E'3,yee edera!",n !8e ,3"y and r,ed#re ,nern"nr,',!",n ,% C3er+ and Se"a3 A"!an! a $%%"er and d"re! rer#"!'en! ,%$%%"er and re3a!ed 'a!!er ere "r#3a!ed ."de er,nne3 D"."",n C"r#3ar

,/16


28/48

• PAPER I$ #"o@.; ,% an+"n r,#!"ne de,"! ',"3"=a!",n 8e'e#!,'er er."e r",r"!y e!,r e"a3 red"! 8e'e ,n.en!",na33,an 3,an d,#'en!a!",n and ra!"e and 3a ,% an+"n/

• PAPER :$ e,n,'" enera3 +n,3ede and a,#n!any/

>/ Se"a3 a"!ane "33 8,e.er e re#"red !, !a+e ,n3"ne ea' %,r !8e %"r! aer,n3y/

?/ T8e ,n3"ne ea' "33 e ,4e!".e !ye/ T8e #e!",n aer " "3"n#a3 I/e/ H"nd"and En3"8/ T8e #a3"%y"n 'ar+ %,r SCGST and ,!8er and"da!e "33 e ;0 and


29/48

10/ T8e %"na3 'er"! 3"! ,% !8e and"da!e 8, ,!a"n '"n"'#' #a3"%y"n 'ar+ "n !8e,n3"ne ea' "33 e reared ,n !8e a" ,% area!e 'ar+ ,!a"ned y !8e' a

rer"ed "n !8e e!!3e'en! "n !8ree ara'e!er na'e3y o"%" !0/ #a3"%"a!",nand er."e/

11/ PROBATION$ e3e!ed and"da!e "33 e ,n r,a!",n ,n a er",d ,% 1 year/


30/48

PROMOTION POLICY FOR OFFICERS

In !er' ,% Re#3a!",n 1>,% B ($%%"er) Ser."e Re#3a!",n 1@>@ and 8a."n reard !, !8e#"de3"ne ,% !8e 9,.ern'en! !8e B,ard ,% D"re!,r 3ay d,n !8e %,33,"n ,3"y %,r

r,',!",n ,% ,%%"er "n !8e an+:

1> THE TITLE AND COMMENCEMENT$

"/ T8" ,3"y 8a33 e a33ed B $%%"er r,',!",n ,3"y/

""/ T8" ,3"y #erede !8e ear3"er r,',!",n ,3"y %,r $%%"er/

"""/ T8" ,3"y "33 e ,era!".e "!8 "''ed"a!e e%%e!/

:> DEFINITIONS$

In !8" ,3"y #n3e !8ere " any!8"n re#nan! !, !8e #4e! ,r ,n!e!:

"/ BANK 'ean #n4a a!",na3 Ban+/

""/ BOARD 'ean B,ard ,% D"re!,r ,% !8e Ban+/

"""/ COMPETENT AUTHORITY 'ean !8e a#!8,r"!y de"na!ed %,r !8e #r,e y!8e B,ard/

"./ GOVERNMENT 'ean !8e Cen!ra3 9,.ern'en!/

./ GUIDELINES OF THE GOVERNMENT 8a33 'ean #"de3"ne "#ed andG ,r 'ay e "#ed y !8e 9,.ern'en! and 8a33 "n3#de !8e #"de3"ne "#ed y !8e,.ern'en! ."de "! 3e!!er/

."/ CHAIRMAN AND MANAGING DIRECTOR 'ean !8e C8a"r'an and

Mana"n D"re!,r ,% !8e Ban+/

.""/ EECUTIVE DIRECTOR 0!"& !8e ee#!".e D"re!,r() ,% !8e an+/

."""/ OFFICER 'ean a er,n %"!!ed "n!, ,r r,',!ed !, ,r a,"n!ed !, "n any ,% !8erade e"%"ed "n Re#3a!",n < ,% B ($%%"er) Ser."e Re#3a!",n 1@>@ andany ,!8er er,n 8, "''ed"a!e3y r",r !, !8e a,"n!ed da!e a an $%%"er ,% !8e

an+ and 8a33 a3, "n3#de any e"a3"! ,r Te8n"a3 er,n a %"!!ed ,r r,',!ed,r a,"n!ed and any ,!8er e'3,yee !, 8,' any ,% !8e Re#3a!",n 1@>@ 8a

een 'ade ,r 'ay e 'ade a3"a3e #nder Re#3a!",n-2 ,% !8e a"d er."e

re#3a!",n/


31/48

"/ FINANCIAL YEAR 'ean !8e er",d ,''en"n %r,' !8e 1! day ,% Ar"3 ,% ayear and end"n "!8 !8e ;1! day ,% Mar8 ,% !8e ne! year/

/ REGULKATIONS 'ean B ($%%"er) Ser."e Re#3a!",n 1@>@ a a'ended%r,' !"'e !, !"'e/

7> A33 r,',!",n %r,' ,ne a3e !, an,!8er are ,n 'er"! a" and a,rd"n !, !8e .aan"e"n ree!".e a3eG rade a er Man,er 3an ar,.ed y B,ard/

6> S,t%o" -+o,&& 'o+ th -+o0ot%o" '+o0 JMG S,! I to MMG S,! II

T8e .aan"e "n MM9 Sa3e II 8a33 e %"33ed y r,',!",n !8r,#8 !8e !, 8anne3 and!8e $%%"er "33 8a.e ,!",n !, a3y %,r r,',!",n o"? o" ,h!"" ,% 8"G 8er 8,"ea,rd"n !, !8e e3"""3"!y r"!er"a rer"ed:

!) No+0!&"%o+%t? ,h!""*


32/48

E-+%", 0!+#& • B+!",h -+%", *1 0!+#& 'o+ !,h

,o0-t. ?!+ o' &+=%,

• I",u0b"t -+%",$ 1 !..%t%o"!

0!+#& 'o+ !,h ,o0-t. ?!+ o'

&+=%, !& %",u0b"t I" ,h!+; o' th

b+!",h/ .u+%"; !&t '%= ?!+&>

Tot! 100

P+'o+0!", (95 0!+#&)$ !8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/T8e e"8!ae %,r A ara'e!er 8a33 e a"ned a #nder:

T8e 'a"'#' 'ar+ %,r A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned"n !8e 5 re3e.an! A d"."ded y 500/

INTERVIEW$

T8ere "33 e n, '"n"'#' #a3"%y"n 'ar+ "n !8e "n!er."e/

) Mer"!G%a! !ra+ 8anne3-

60Q ,% !8e .aan"e "n MM9 Sa3e II 8a33 e %"33ed # !8r,#8 !8" 8anne3 !8e ,%%"er %#3%"33"n

!8e %,33,"n e3"""3"!y r"!er"a 8a33 e e3""3e !, a3y:

%> T8e and"da!e 8, 8a.e ,'3e!ed ; year ,% er."e "n M9 Sa3eI and 8a.e #a3"%"ed $n 3"ne ,'#!er *"!eray and CBS AareneTe!/

%%> T8ey '#! 8a.e ,'3e!ed !, year ,% !,!a3 er."e "n r#ra3 area/T8e !"#3a!",n 8a33 8,e.er e re3aed "!8 !8e ,nd"!",n !8a!#8 and"da!e 8a33 e ,!ed "n r#ra3 area "''ed"a!e3y ,n

r,',!",n !, ,'3e!e !8e re'a"n"n !en#re/ T8e !"#3a!",n 8a33

8,e.er n,! e a3"a3e "n ae ,% Te8n"a3GSe"a3"! $%%"er/

WRITTEN TEST (9585)

T8e !e! "33 e ,4e!".e !ye "n 2 ar!/

ART A: (;0 Mar+) *a and ra!"e ,% Ban+"n I A! ar!ner8" A! C,'any *a andBan+ ,,+ ,% "n!r#!",nG"n!erna3 #"de3"ne e!/

ART B: (;0 Mar+) ,.ern'en! and RBI #"de3"neGBan+ Cred"!G ,re"n E8ane ,3""eG"n!erna3 #"de3"ne SARAESI A! DRT A! 9enera3 Aarene and ,r,ra!e 3e.e3 ,3""e e!/


33/48

PERFORMANCE$ (60 Mar+) !8e 'ar+ %,r !8e er%,r'ane ,% !8e 5 reed"n year ,#3d ere+,ned/ T8e 'a"'#' 'ar+ %,r A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3'ar+ ,!a"ned "n !8e 5 re3e.an! A d"."ded y 500/

4> SELECTION PROCESS FOR MMG SCALE II TO MMG SCALE III

T8e .aan"e "n MM9 Sa3e III 8a33 e %"33ed y r,',!",n !8r,#8 !8e !, 8anne3 and!8e $%%"er "33 8a.e ,!",n !, a3y %,r r,',!",n o"? o" ,h!"" ,% 8"G 8er 8,"ea,rd"n !, !8e e3"""3"!y r"!er"a rer"ed:

,) No+0!&"%o+%t? ,h!""*


34/48

E-+%", 0!+#& B+!# u-*

• B+!",h -+%", *1 0!+#& 'o+ !,h

,o0-t. ?!+ o' &+=%,

• I",u0b"t -+%",$ 1 !..%t%o"!

0!+#& 'o+ !,h ,o0-t. ?!+ o'

&+=%, !& %",u0b"t I" ,h!+; o' th

b+!",h/ .u+%"; !&t '%= ?!+&>

Tot! 100

P+'o+0!", (95 0!+#&)$ !8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/T8e e"8!ae %,r A ara'e!er 8a33 e a"ned a #nder:

T8e 'a"'#' 'ar+ %,r A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned"n !8e 5 re3e.an! A d"."ded y 500/

INTERVIEW$

T8ere "33 e n, '"n"'#' #a3"%y"n 'ar+ "n !8e "n!er."e/

d) Mer"!G%a! !ra+ 8anne3-

60Q ,% !8e .aan"e "n MM9 Sa3e III 8a33 e %"33ed # !8r,#8 !8" 8anne3 !8e ,%%"er%#3%"33"n !8e %,33,"n e3"""3"!y r"!er"a 8a33 e e3""3e !, a3y:

%%%> T8e and"da!e 8, 8a.e ,'3e!ed ; year ,% er."e "n MM9Sa3e II and 8a.e #a3"%"ed $n 3"ne ,'#!er *"!eray and CBSAarene Te!/

%=> T8ey '#! 8a.e ,'3e!ed !8ree year ,% !,!a3 er."e r#ra3 areaGe'" #ran area "n3#d"n !, year ,% !,!a3 er."e "n r#ra3 area "n

M9 Sa3e I/ T8e !"#3a!",n 8a33 8,e.er e re3aed "!8 !8e,nd"!",n !8a! #8 and"da!e 8a33 e ,!ed "n r#ra3Ge'"-r#ra3area "''ed"a!e3y ,n r,',!",n !, ,'3e!e !8e re'a"n"n !en#re/T8e !"#3a!",n 8a33 8,e.er n,! e a3"a3e "n ae ,%Te8n"a3GSe"a3"! $%%"er

WRITTEN TEST (9585)

T8e !e! "33 e ,4e!".e !ye "n 2 ar!/

ART A: (;0 Mar+) *a and ra!"e ,% Ban+"n I A! ar!ner8" A! C,n!ra! A!

C,'any *a and Ban+ ,,+ ,% "n!r#!",nG"n!erna3 #"de3"ne e!/


35/48

ART B: (;0 Mar+) ,.ern'en! and RBI #"de3"neGBan+ Cred"!G ,re"n E8ane ,3""eG"n!erna3 #"de3"ne SARAESI A! DRT A! 9enera3 Aarene and ,r,ra!e 3e.e3 ,3""e e!/

PERFORMANCE$ (60 Mar+) !8e 'ar+ %,r !8e er%,r'ane ,% !8e 5 reed"n year ,#3d ere+,ned/ T8e 'a"'#' 'ar+ %,r A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3

'ar+ ,!a"ned "n !8e 5 re3e.an! A d"."ded y 500

9> SELECTION PROCESS FOR MMG SCALE III TO SMG SCALE IV

A33 !8e .aan"e "n SM9 Sa3e I7 8a33 e %"33ed y r,',!",n %r,' MM9 Sa3e III!8r,#8 Mer"! C8anne3 ,n3y/ T8e ,%%"er %#3%"33"n !8e e3"""3"!y r"!er"a 8a33 e e3""3e !,a3y-

r,' a',n! !8e a3"an! !8e n#'er ,% and"da!e !, e a33ed %,r !8e r,# d"#",n and"n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n

3a#e II/T8e e3e!",n ,% !8e and"da!e "33 e d,ne ,n !8e a" ,% !8e %,33,"n ara'e!er:

APAR INTERVIEW GD TOTAL

45 75 :5 155

P+'o+0!", (45 0!+#&)$ !8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/T8e 'a"'#' 'ar+ %,r A r,."ded "n !8e r,',!",n ,3"y '#3!"3"ed y !,!a3 'ar+ ,!a"ned"n !8e 5 re3e.an! A d"."ded y 500/

GROUP DISCUSSION (:5 M!+#&)$

a33 !8e e3""3e 8,r!3"!ed a3"an! "33 8a.e !, aear %,r 9r,# D"#",n and %,r !8e"n!er."e/

INTERVIEW$

M"n"'#' #a3"%y"n 'ar+ "n !8e "n!er."e 8a33 e ;0Q

8> SELECTION PROCESS FOR SMG SCALE IV TO SMG SCALE V

%> T8ere 8a33 e ,ne 8anne3 ,% r,',!",n ,% ,%%"er %r,' SM9 Sa3e I7 !, SM9Sa3e 7 na'e3y M+%t Ch!""

%%> T8e 8anne3 ,% r,',!",n and re#"re'en! ,% '"n"'#' eer"ene 8a33 e a%,33,:

SCALE PROMOTION

CHANNEL

MINIMUM

EPERIENCE R>

(%" ?!+&)

MINIMUM

LENGTH OF

SERVICE(%" ?!+&)

I7 !, 7 Mer"! C8anne3 ;year er."e "n 12


36/48

Sa3e I7

%%%> ,r e"n e3""3e %,r r,',!",n !, SM9 Sa3e 7 !8e and"da!e 8,#3d 8a.e een a

Bran8 Head %,r a! 3ea! ; year "n any Sa3e/%=> Se3e!",n ara'e!er and !8e"r e"8!aeG 'ar+ "n !8e r,',!",n %r,' SM9 Sa3e

I7 !, 7 are a #nder-

PAF GROUP DISCUSSION INTERVIEW (0!*75)

MA MARKS MA MARKS M"n Mar+

50 20 15

=> r,' a',n! !8e a3"an! !8e n#'er ,% and"da!e !, e a33ed %,r !8e r,#d"#",n and "n!er."e "n ,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er',% !8e r,ed#re ".en "n 3a#e II/ !8e e3""3e and"da!e "33 e a33ed "n !8e,rder ,% en",r"!y/

=%> T8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/

2> SELECTION PROCESS FOR SMG SCALE V TO TEG SCALE VI

%> T8ere 8a33 e ,ne 8anne3 ,% r,',!",n ,% ,%%"er %r,' SM9 Sa3e 7 !, TE9Sa3e 7I na'e3y M+%t Ch!""


SCALE PROMOTION

CHANNEL

MINIMUM

EPERIENCE R>

(%" ?!+&)

MINIMUM

LENGTH OF

SERVICE(%" ?!+&)

7 !, 7I Mer"! C8anne3 ;year er."e "n

Sa3e 7

15

%%%> Se3e!",n ara'e!er and !8e"r e"8!aeG 'ar+ "n !8e r,',!",n %r,' SM9 Sa3e7 !, TE9 7I are a #nder-



50 20 15


37/48

%=> T8e e3""3e and"da!e "33 e a33ed %,r !8e r,# d"#",n and "n!er."e "n,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n3a#e II/

=> T8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/

3> SELECTION PROCESS FOR TEG SCALE VI TO TEG SCALE VII

%> T8ere 8a33 e ,ne 8anne3 ,% r,',!",n ,% ,%%"er %r,' TE9 Sa3e 7I !, TE9Sa3e 7II na'e3y M+%t Ch!""


SCALE PROMOTION

CHANNEL

MINIMUM

EPERIENCE R>

(%" ?!+&)

MINIMUM

LENGTH OF

SERVICE(%" ?!+&)

7I !, 7II Mer"! C8anne3 ;year er."e "nSa3e 7I

1?

%%%> Se3e!",n ara'e!er and !8e"r e"8!aeG 'ar+ "n !8e r,',!",n %r,' TE9 Sa3e7I !, TE9 7II are a #nder-



50 20 15

%=> T8e e3""3e and"da!e "33 e a33ed %,r !8e r,# d"#",n and "n!er."e "n,rder !, "n!er e en",r"!y 8a33 e de!er'"ned "n !er' ,% !8e r,ed#re ".en "n3a#e II/

=> T8e 'ar+ %,r !8e er%,r'ane ,% !8e 3a! %".e year ,#3d e re+,ned/

15> ELIGIBILITY $

1) In a33 !8e 8anne3 ,% r,',!",n an ,%%"er 8a33 8a.e !, %"r! #a3"%y $n-3"neC,'#!er *"!eray and CBS aarene Te! %' "ot !+!.? u!%'%. %" th -!&t>Th u!%'?%"; 0!+#& 'o+ th%& t&t &h! b 65>

:) T8e '"n"'#' e3"""3"!y "n !er' ,% n#'er ,% year ,% er."e %,r r,',!",n %r,',ne a3e !, an,!8er 8a33 e !8e ,ne 'en!",ned "n 3a#e < !, @

7) T8e '"n"'#' e3"""3"!y "n !er' ,% n#'er ,% year ,% er."e %,r r,',!",n "33 e re+,ned a ,n 1! Ar"3 ,% !8e "nan"a3 Year "n 8"8 !8e .aan"e ar"e %,rr,',!",n/


38/48

6) Bo@ !=+!; er%,r'ane Ara"a3 ra!"n "n any ,% !8e A e"n ,n"dered%,r r,',!",n 8a33 render an $%%"er "n-e3""3e %,r r,',!",n/

4) T8ere " n, need %,r !8e Te8n"a3GSe"a3"! $%%"er !, #nder, R#ra3GSe'"Uran ran8 eer"ene/

9) T8e ,%%"er 8, re'a"ned ,n Saa!"a3 *ea.e "n a ar!"#3ar Sa3e 8a33 ee3""3e %,r r,',!",n !, ne! 8"8er a3e r,."ded !8ey 8a.e ,'3e!ed re#""!e

er",d ,% a!".e er."e/

11> NUMBER OF CANDIDATES TO BE CONSIDERED FOR PROMOTION>

,r r,',!",n # !, SM9 Sa3e 7 a3"a!",n 8a33 e "n."!ed %r,' a33 !8e e3""3e $%%"er %,r ar!""a!"n "n e3e!",n r,e "n a33 8anne3/

,r r,',!",n %r,' ,ne a3e !, ana,!8er "n !8e 8anne3 8a."n ara'e!er ,% "n!er."e !8en#'er ,% e3""3e and"da!e !, e ,n"dered %,r r,',!",n 8a33 e re!r"!ed !, ; !"'e !8en#'er ,% .aan"e %,r 8"8 !8e r,',!",n are e"n ,n"dered/(1:;)

1:> RELAATION IN ELIGIBILTY CRITERIA

T8e e3"""3!y r"!er"a "n ree! ,% '"n"'#' n#'er ,% year ,% er."e re#"red %,r r,',!",n%r,' ,ne a3e !, an,!8er 'ay e re3aed y !8e B,ard 'a"'#' y 1 year and !8ree ',n!8/

17> OFFICERS IN TECHNICALSPECIALISED CATEGORY>

A !e8n"a3Ge"a3"! ,%%"er " ,ne 8, " rer#"!ed "n a a!e,ry ,!8er !8an !8e 'a"n !rea' an+"n 3"ne %,r #!"3"a!",n ,% 8" er."e "n area re#"r"n er!a"n !e8n"a3 +"33 ,re"a3"ed eer"ene/ A33 !e8n"a3Ge"a3"! ,%%"er are e3""3e !, 4,"n !8e 'a"n !rea'

an+"n r,."ded !8ey 8a.e ,'3e!ed 5 year ,% er."e %r,' !8e da!e ,% !8e"r a,"n!'en! a!e8n"a3Ge"a3"! $%%"er/

16> SCST OFFICERS

T8e SCGST and"da!e "33 e en!"!3ed !, !8e ene%"! ,% reer.a!",n and re3aa!",n "% any "n

a,rdane "!8 !8e #"de3"ne ree".ed ,n !8e #4e! %r,' !"'e !, !"'e %r,' M"n"!ry ,%"nane Dear!'en! ,% "nan"a3 Ser."e e De38"/

14> PERFORMANCE APPRAISAL

"/ T8e er%,r'ane ara"a3 re,r! ,% !8e reed"n 5 year "33 e ,n"dered %,r !8e #r,e ,% aard"n 'ar+ %,r r,',!",n %r,' ,ne a3e !, an,!8er/

""/ I! 8a33 e !8e re,n""3!y ,% e.ery ,%%"er !, #'"! 8" ann#a3 er%,r'ane ara"a3re,r! "n !8e rer"ed %,r'a! !, 8" "''ed"a!e re,r!"n a#!8,r"!y/

"""/ I% !8e er%,r'ane " ra!ed a Bo@ A=+!; !8e ra!"n a e33 a !8e rea,n !8ere,% e,''#n"a!ed !, 8"' "n r"!"n !, ena3e 8"' !, "'r,.e 8"'e3%/


39/48

19> GROUP DISCUSSION AND INTERVIEW

FOR r,',!",n !, SM9 Sa3e I7 &7 and TE9 Sa3e 7I & 7II !8e ,''"!!ee ,% 9r,#D"#",n 8a33 e e"%"a33y ae !8e ,''#n"a!",n +"33 ,ne!#a3 and 3eader8"aa"3"!"e ,% !8e and"da!e/


40/48

RESEARCH METHODOLOGY

C,nd#!"n reear8 " a y!e'a!" de"n ana3y" and re,r!"n ,% da!a and%"nd"n re3e.an! !, !8e e"%" #r,e ,r "!#a!",n %aed y !8e ,'any/

St!; 1 $ e3,ra!,ry !#dy- !8e !#dy a,#! !8e ,ran"=a!",n r,',!",n a d,ne , a !, 8a.e a3ear ."e and #nder!and"n ,% !8e !,"/ re.",# reear8e and da!a ere a3, !#d"ed "n ,rder!, e! an "dea %,r d,"n !8e reear8 ,r+ "n a e!!er ay/

STAGE :: #e!",nna"re 'e!8,d a ,!ed %,r !8e reear8 #r,e/ #e!",nna"re ad"!r"#!ed a',n !8e e'3,yee !, ree".e re,ne %r,' !8e' and %#r!8er e ana3y=ed/

In !8" #r.ey Rand,' Sa'3"n Te8n"#e " ad,!ed %,r !8e #r,e ,% da!a ,33e!",n/ T8ea'3e "=e " >0 and !8e #r.ey 8a een ,nd#!ed "n *#+n, $%%"e ,n3y/


41/48

SUGGESTIONS

1/ E'3,yee are a!"%"ed "!8 !8e #rren! r,',!",n ,3""e ee! a %e/

2/ A %eeda+ y!e' 8,#3d e de.e3,ed , !8a! !8e e'3,yee an "''ed"a!e3y re,rdG!e33 !8e"reer"ene/

;/ E'3,yee 8,#3d e en,#raed !, ".e ,rre! %eeda+ , !8a! "'r,.e'en! an e d,ne/

CONCLUSION

1/ #n4a a!",na3 Ban+ 8a een d,"n %a"r3y e33 and e'3,yee d, n,! 8a.e "#e ,r any r"e.anere3a!ed !, !8e r,',!",n/

2/ T8" r,4e! 8a a %e 3"'"!a!",n-

I! ,n3y !e33 a,#! e'3,yee re,ne ,% *#+n, C"r3e $%%"e and n,! B a a 8,3e/

;/ In"re ,% !8e a,.e 'en!",ned r,3e' !#dy 8a een ,% '#8 "',r!ane and 8a 8e3ed "n#nder!and"n !8e HR Se!",n ,% r,',!",n/


42/48

SUR7EY

I."t%'%,!t%o":

1> N!0 (O-t%o"!)

:> N!0 o' B!"#

7> D-!+t0"t o+ B+!",h

6> A; $

(a) U !, 25 year

() 26 year !, ;5 year

() ;6 year !,


43/48

(a) Sen",r"!y

() Mer"!

() Mer"! #' en",r"!y

(d) Jr"!!en !e! "!8 'er"!

(e)Any ,!8er (3eae e"%y)

;/ J8a! 'e!8,d ,% r,',!",n d, y,# #,r!P

(a) Sen",r"!y

() Mer"!

() Mer"! #' en",r"!y

(d) Jr"!!en !e! "!8 'er"!

(e) Any ,!8er (3eae e"%y)


44/48

(d) Ae'en! ,% Ind"."d#a3 ea+nee

(e) T,,3 "n 8and ,% 'anae'en! %,r ,n!r,33"n !8e e'3,yeeL er%,r'ane

D,e y,#r ,ran"=a!",n !a+e "n!ere! "n !8e e3%are ,% e'3,yeeP

(a) Ye

() ,

() J8a! are !8e Je3%are %a"3"!"e r,."ded y y,#r ,ran"=a!",n (3eae e"%y)

(a) J8a! " y,#r ,"n",n a,#! !8e e3%are %a"3"!"eP

(a) H"83y ,''enda3e

() a"r3y ,''enda3e

(d) M,dera!e3y ,''enda3e

(e) Inade#a!e

(%) E!re'e3y ,,r

>/ D,e y,#r ,ran"=a!",n %,33, !8e !ra"n"n ,3"y %,r ne e'3,yee and

,3d e'3,yeeP

(a) Ye

() ,

(a) Y,#r ,ran"=a!",n !ra"n"n ,3"y "

(a) eed aed

() Cadre aed

() Ha.e y,# e.er een en! %,r !ra"n"n y y,#r an+P

(a) Ye

() ,

() I% n, d, y,# !8"n+ !8ere " need %,r !ra"n"n r,ra'P

(a) Ye

() ,

EMPLOYEES SATISFACTION WITH REGARD TO HUMAN RESOURCE

MANAGEMENT PRACTICES


45/48

T8ee are !8e !a!e'en! ,n !8e a!"%a!",n ,% !8e e'3,yee "!8 HR ra!"e %,33,ed "n #n4a a!",na3 Ban+/T8ere are %".e e33 aa"n! ea8 !a!e'en! "nd"a!"n !r,n3y aree aree ne#!ra3 d"aree and !r,n3y d"aree/Y,# 8a.e !, !"+ () 'ar+ !, ere re,ne %,r ea8 !a!e'en!/ T8e aner and "n%,r'a!",n ".en y y,# "33

e 8e3d ,n%"den!"a3/ Hene 3eae ere y,#re3% %ree3y and %ran+3y/

S> u&t%o" H%;h? S!t%&'%. I".%''+"t D%&&!t%&'%. H%;h?No> S!t%&'%. D%&&!t%&'%.

1 Are y,# a!"%"edJ"!8 rer#"!'en! ra!"e %,33,ed "nY,#r Ban+P

2/ Are y,# a!"%"edJ"!8 r,',!",na3,3"y %,33,ed yy,#r Ban+P

;/ r,',!",na3 A.en#e"n B

are Ade#a!eP


46/48

H,e.er y,# 8a.e ,'e r,3e' "!8 !8e HRM ,3""eG ra!"e ,% y,#r an+/ 3eae e3a"n "! and r,."de#"!a3e #e!",n %,r "'r,.e'en! "n !8e HR ra!"e "n y,#r #n4a a!",na3 Ban+/

R,+u%t0"t*

P+o0ot%o" !". t+!"&'+*

P+'o+0!", A--+!%&!

S!!+? M!"!;0"t !". @'!+ '!,%%t%&

T+!%"%";

Thanks for your Kind Cooperation


47/48

BIBLIOGRAPHY

Boo#& R'++.

Ra, 7/S//Kr"8na 7 Har"-Manae'en!/

H#'an Re,#re Manae'en! -By: - C/B 9#!a

Wb&%t& R'+",

ℵ /n"nd"a/,/"n

ℵ /"+"ed"a/,'

ℵ

/a+/,'ℵ /ane/,'

ℵ /+n,3edeen!re/,'

47


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Documents

JOB SATISFACTION OF EMPLOYEES PUNJAB NATIONAL BANK