A Study on Satisfaction of Employees

7/31/2019 A Study on Satisfaction of Employees

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A STUDY ON SATISFACTION OF EMPLOYEES

KLES S. NIJALINGAPPA COLLEGE [Type text] Page 1

TABLE OF CONTENTS

PARTICULARS Page No

ABSTRACT iii

LIST OF TABLES viii

LIST OF FIGURES xi

CHAPTER 1 INTRODUCTION

1.1Introduction to the Study 1

1.2 Company Profile 3

1.3 Review of Literature 5

CHAPTER 2 OBJECTIVE, NEED, SCOPE AND LIMITATION

2.1 Objectives of the Study 8

2.2 Need and Importance of the Study 9

2.3 Scope of the Study 10

2.4 Limitations 11

CHAPTER 3 RESEARCH METHODOLOGY

3.1 Research Design 12

3.2 Sampling Design 13

3.3 Data Collection Method 13

3.4 Statistical Tools 13


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CHAPTER 4 ANALYSIS AND INTERPRETATIONS

4.1 Analysis by Likert scale 14

4.2 Analysis by Two-way tables 34

PARTICULARS Page No

CHAPTER 5 RESULTS 56

CHAPTER 6 SUGGESTIONS 59

CHAPTER 7 CONCLUSION 60

APPENDIX

REFERENCES


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LIST OF TABLES

Table

NoTITLE

Page

No

4.1 Satisfaction level of employees about the company 14

4.2Satisfaction level of employees towards their Working

Environment & Infrastructure16

4.3

Satisfaction level of employees towards their Personal

Life 18

4.4satisfaction level of employees towards their Company

Policy and Job Security20

4.5Satisfaction level of employees towards their

Promotional Opportunities & Possibility of growth22

4.6Satisfaction level of employees towards their Training

& Development

24

4.7 Satisfaction level of employees towards their Salary 26

4.8Satisfaction level of employees towards their

Relationship with colleagues28

4.9 Satisfaction level of respondents about their work 30

4.10Satisfaction level of employees about Overall

satisfaction of job32

4.11Relationship between Experience and satisfaction

about the company34


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4.12Relationship between Experience and satisfaction on

Working Environment & Infrastructure35

4.13Relationship between Experience and satisfaction with

Personal Life

36

Table

NoTITLE

Page

No


Company Policy & Job Security37


Promotional Opportunities & Possibility of Growth38


Training & Development39


Salary40


Relationship with Colleagues41

4.19Relationship between Experience and satisfaction

about the Work42

4.20Relationship between Experience and Overall

Satisfaction of Job43


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CHAPTER1

INTRODUCTION

1.1 INTRODUCTION TO THE STUDY

The relationship between man and work has always attracted the

attention of philosophers, scientists and novelists. The nature and

significance of work should be important as an area of study, as it occupies

much of a mans life span.

By working on a job, most men gratify many of their needs. Work

in this regard, is a potent source of need gratification of all types such as

physical, security, social and ego needs. Employees Satisfaction is

primarily based upon the satisfaction of needs. The stronger the need, the

more closely will be the employee satisfaction depend on its gratification.

Satisfaction is a powerful motivator of human behavior. It is

imperative that administrators understand satisfaction vs. dissatisfaction. The

benefits of employee satisfaction are often realized immediately and results

can be staggering.


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Improved Instruction. Enhanced Teamwork Decreased Turnover /Improved Retention Increased Productivity Better Communication

The term employees satisfaction covers the satisfaction derived

from being engaged in work or in any pursuit of a higher order. It isessentially related to human needs and their fulfillment through work. It is

generated by the individuals perception of how well his employer satisfies

his various needs.

Organizations today focus much attention in measuring and

improving their workers attitude, but this was not the case always. In the

scientific management era, the employees were considered to be just another

machine. There was no interest in employee satisfaction. After all, a

machine does not have any attitudes or feelings.

Soon efforts were undertaken to measure attitudes and to train

supervisors to be sensitive to employees feelings. It was thought if the job


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satisfaction and morale could be improved, job performance would improve

as well.

Measurement of employees attitude can also be used to benefit

employees. Some organizations consider attitude survey as a form of upward

communication and a chance for their employees to express their feelings

about positive and negative aspects of the workplace. Such attitude surveys

are only beneficial if the communication channels operate in both directions.

Periodic attitude surveys can be of immense practical importance

to both the employers and the employees providing both an ongoing analysis

of employees, participation in shaping the organization policies and

practices.


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1.2 COMPANY PROFILE

String Info Knowledge Services (P) Ltd is incorporated in the year

1998. It is headquartered in Washington, DC with our full fledged

development and operations center in Bangalore, India.

Earlier, the company was named as Mind Space Cybertech. In 2002,

the company was renamed as String Info Knowledge Services (P) Ltd.The

Company was started with 10 members by doing data conversion. Then,

employees strength was increased into 135.

String Info has differentiated itself with its unique process efficiencies

and project management approach.

String Info services is a leading provider of knowledge management

services of customers worldwide. The company is specialize in Digitization,

data harvesting, forms processing and mortgage services.


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Leadership:

Prashant P Kothari, as President of String Information Services,

provides overall direction and guidance with a specific focus on global

marketing and client servicing.

Karthik Karunakaran, heads the Indian arm of String. He was widely

exposed to Business Process Re-engineering and Business Process

Outsourcing. Gautam Dalmia, is the third founder of String.

Services offered at String Info:

Data Harvesting:

Strings experienced web researchers mine the World Wide Web,

harvest data and present in the format, the clients required. Expertise in data

processing domain also includes Indexes, Abstracts and forms processing.

Secondary Research/Market Intelligence:


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String provides specialised secondary research services in varied

fields. Research Department covers a gamut of areas ranging from

competitive intelligence reports to market research, business development

and strategic planning.

Digitization services:

String provides comprehensive digitization services covering a

multitude of formats and media. Its universal data conversion solutions and

pre-press services are ideal for corporations, news organizations, publishers,

educational institutions and libraries as well as all information intensive

organizations. Its data solutions division is well equipped to handle the

needs of highly complex publishing such as mathematical and scientific

books, texts, journals and newsletters.

Mortgage Services:

String is a leading provider of business process outsourcing services

to the residential real estate industries. Its suite of offerings allows clients to

focus on their core business, by cost-effectively outsourcing non-core

activities.


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1.3 REVIEW OF LITERATURE

Over the years researchers have studied and attempted to quantify

employee commitment, loyalty, morale and overall employee satisfaction.

This gave rise to many types of employee surveys whose purpose was to

measure one or all of these components

The Two factor theory otherwise called motivation hygiene

theory gives the factors for employee satisfaction, proposed by Frederick

Hertzberg.

According to Herzberg, the factors leading to job satisfaction are

separate and distinct from those that lead to job dissatisfaction. This theory

proposes two important factors. They are

ExtrinsicHygiene factors

IntrinsicMotivational Factors

Hygiene factors are Company policy and administration,

supervision, Interpersonal relationship with superiors, peers, subordinates,

salary, job security, personal life, working environment, status, etc.


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Extrinsic factors leads to dissatisfaction. These factors when absent, increase

dissatisfaction with the job. When present helps in preventing dissatisfaction

but do not increase satisfaction or motivation.

Motivational factors include achievement, recognition,

advancement, work, possibility of growth, responsibility, etc. Intrinsic

factors are related with job satisfaction. These factors when absent, prevent

both satisfaction and motivation, when present leads to satisfaction and

motivation.

Some of the most extensive research in this area has been

conducted by the Gallop organization. This research came to the conclusion

that overall employee satisfaction is manifest in the level of engagement that

employees have in their work. In other words, employee engagement was

the ultimate expression of employee commitment, loyalty, morale and

overall employee satisfaction. Therefore organizations needed to focus on

employee engagement rather than on these other components of employee

satisfaction

Based on their findings Gallup conducted further research which

included over 100,000 employees in America. The research showed that

26% of employees are fully engaged, 55% are not engaged: they are at work

physically but not mentally or emotionally, and 19% are actively

disengaged/unhappy, spreading discontentment and actively trying to

sabotage their organizations. This research clearly pointed out the large gap


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in employee engagement and the magnitude of the challenge facing most

organizations.

A review has identified four factors conducive to high levels of

employee job satisfaction: mentally challenging work, equitable rewards,

supportive working conditions and supportive colleagues. Importantly, these

factors are controllable by management.

Mentally challenging work: People prefer jobs that give them

opportunities to use their skills and abilities and offer a variety of tasks,

freedom and feedback on how well they are doing. These characteristics

make work mentally challenging.

Equitable Rewards: Employee wants pay systems and promotion

policies that they perceive as being just, unambiguous and in line with their

expectations. When pay is seen as fair biased on job demands, individual

skill level and community pay standards, satisfaction is likely to result.

Similarly employees seek fair promotion policies and practices. Promotions

provide opportunities for personal growth, more responsibilities and

increased social status. Individuals, who perceive that promotion decisions

are made in the fair and just manner, therefore are likely to experience

satisfaction from their jobs.


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Supportive working conditions: Employees are concerned with their

work environment for both personal comfort and facilitating doing a good

job. Studies demonstrate that employees prefer physical surroundings that

are not dangerous or uncomfortable. Additionally, most employees prefer

working conditions to home, in clean and relatively modern facilities and

adequate tools and equipment.

Supportive colleagues: People get more out of work than merely

money or tangible achievements. For most of the employees, work also fills

need for social interaction. Not surprisingly, therefore, having friendly and

supportive workers leads to increased job satisfaction. Studies generally find

that employee satisfaction is increased when the immediate supervisor

understanding and friendly, offers praise for good performance, listens to

employees opinions and shows a personal interest in them


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CHAPTER2

OBJECTIVE, NEED, SCOPE AND LIMITATION

2.1 Objectives of the Study

To identify the various factors relating to employees satisfaction.

To locate specific areas which can be further improved to delight theemployees.

To identify the association between the variables related to employeessatisfaction.

To make suggestions on the basis of findings to improve the level ofsatisfaction in the organization.


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2.2 Need and Importance of the Study

Achievement of productivity coupled with the satisfaction of the

employee needs to be the concern of all organizations. Hence, a periodic

survey of employees satisfaction is of paramount importance, the nature

being different for each category of employees depending on their needs.

Employees satisfaction reduces absenteeism and improves employee

turnover. Globally, almost all the organizations are keen to ensure employee

satisfaction.

The study of employees satisfaction is useful to improve

production, organizational effectiveness, morale and economic development

of the country. Various theories help us to identify the organizational factors

that influence employees attitude and satisfaction. They are work

environment and infrastructure, relationship with colleagues, motivation and

recognition, remuneration, salary, job security, grievance handling, training

and development, and objectives.


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Taylors approach to employees satisfaction was based on the

most pragmatic and essentially pessimistic philosophy that man is motivated

by money alone, that the workers are essentially stupid and phlegmatic and

that they would be satisfied with work if they get higher economic return

from it. But during the present era, if we want productivity along with

financial reward that goes with it, we must treat your workers as your most

important asset and Human Resource is considered as an important asset

and the people at the top level have started recognizing the fact that a happy

worker is called a productive worker and that is necessary that the right

person is selected for the right job so that the individual satisfaction of the

organization is whole.


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2.3 Scope of the Study

Employees satisfaction is a multi-faceted phenomenon. Many

components of the work environment facets influence the level of

employees satisfaction. They are,

Company Work Environment and Infrastructure Relationship with Colleagues Motivation and Recognition Salary Job Security Performance Appraisal Training and Development Promotional Opportunities. Personal Life

Satisfaction survey provides information on how employees feelabout their job and their organization. Therefore an enquiry has been made

to look into various facts of job and to measure the extent of satisfaction of

employees with these various facets.


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2.4 Limitations

Some employees were reluctant to answer the questions as they feltthat the opinions expressed by them may be misunderstood by the

management resulting in difficulties for them.

In depth analysis was not possible in certain areas as it was consideredto be highly confidential.

A qualitative parameter like Employees Satisfaction requires a deeperunderstanding of the underlying factors influencing employee

satisfaction. This requires more time than what was available for the

project study.


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CHAPTER3

RESEARCH METHEDOLOGY

TITLE OF THE STUDY

EMPLOYEE SATISFACTION IN STRINGINFO KNOELEDGE

SERVICES

RESEARCH METHODOLOGY

Research methodology is a way to systematically solve the research

problems. It may be understood as a science of studying how research is

done scientifically. It includes the overall research design, the sampling

procedure, data collection method and analysis procedure.

Research is done through interview method using interview schedule.

The tool used for this study is the questionnaire which was given to all

respondents to express their view. with a five point rating scale. The

interview method is better where the interviewer and the respondent have

face to face contact.


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3.1RESEARCHDESIGN

A Research design is the arrangement of condition for collection and

analysis of data in a manner that with economy in procedure. It stands for

advance planning of the methods to be adopted for collecting the relevant

data and the techniques to be used in analysis, keeping the view the

objectives of the research and availability of time.

Descriptive research includes surveys and fact-finding enquiries of

different kinds. The major purpose of this research is description of state of

affairs as it exits at present.

3.2 SAMPLING DESIGN/TECHNIQUES

Sampling design is to clearly define set of objects, technically called

the universe to be studied. As the population size of the study consisted of

whole 135 employees who are working in the company. The sampling

design we used here is census method.


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3.3 DATA COLLECTION METHOD

This study involves collection of primary data. Data was collected

through interview schedule that consists of multiple-choice questions.

3. 4 STATISTICAL TOOLS

The data are analyzed through statistical method. The statistical tools

used to analysis the data are Simple Percentage Analysis and Two way

analysis. Simple Percentage Analysis is used to find out the percentage level

of employee satisfaction.


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CHAPTER4

ANALYSIS AND INTERPRETATION

4.1 Analysis by Summated Likert scales


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Satisfaction level of employees about the company

.

Factors

Strongly

AgreeAgree Somewhatagree Disagree

Strongly

Disagree Total

f % F % f % f % f %

Optimistic

about the

company

68 50 57 42 10 7 0 0 0 0 135

Optimistic

about

themselves

with the

company

51 38 58 43 23 17 3 2 0 0 135

Care taken by

the company18 13 82 61 30 22 5 4 0 0 135

Goals of the

company 50 37 68 50 12 9 5 4 0 0 135

Company's

growth in key

areas

50 37 63 47 22 16 0 0 0 0 135

Company's

Leadership49 36 75 56 9 7 2 1 0 0 135

Total 286 403 106 15 0 810

Percentage 35 50 13 2 0 100


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FIGURE4.1

Satisfaction Level of Employees about the Company

INFERENCE:

From the above table, it is inferred that about 35% of the employees strongly

agrees about the company. About 50% of the employees agree about the

company. Only 13% of the employees somewhat agrees about the company.

Only 2% of the employees disagree about the company.

ABOUT THE COMPANY

35

50

13

2

0

0

10

20

30

40

50

60

Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree

FEEDBACK

Percentageofem

ployees


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TABLE4.2

Satisfaction level of employees on Working Environment &

Infrastructure

ANALYSIS

35% of the employees agree on Working Environment &Infrastructure in the company. Only 13% of the employees somewhat

agrees on Working Environment & Infrastructure in the company.

Factors

Strongly

AgreeAgree

Somewhat

AgreeDisagree

Strongly

Disagree Tota

f % f % f % f % f %

About Working Environment 18 13 67 50 41 30 9 7 0 0 135

About Working hours 51 38 71 53 11 8 2 1 0 0 135

About company's facilities 94 70 3 2 17 13 21 16 0 0 135

Total 163 40 141 35 69 17 32 8 0 0 405

Percentage 40 35 17 8 0 100


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FIGURE - 4.2

Satisfaction Level of Employees towards their working environment

INFERENCE:

From the above table, it is inferred that about 40% of the employees strongly

agrees on Working Environment & Infrastructure in the company. About

35% of the employees agree on Working Environment & Infrastructure in

the company. Only 13% of the employees somewhat agrees on Working

Environment & Infrastructure in the company. Only 2% of the employees

disagree on Working Environment & Infrastructure in the company.

WORKING ENVIRONMENT

40

35

17

8

0

0

5

10

15

20

25

30

35

40

45


FEEDBACK

Percentageofem

ployees


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TABLE4.3

Satisfaction level of employees towards their Personal Life

Level No of respondents Percentage

Strongly Agree 37 27Agree 62 46

Somewhat Agree 31 23

Disagree 5 4

Strongly Disagree 0 0

Total 135 100

ANALYSIS

27% of the employees have very good balance between their work lifeand personal life. About 46% of the employees have balanced

personal life. About 23% of the employees have somewhat agree

about their balanced personal life


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\

FIGURE4.3

Satisfaction Level of Employees towards their Personal Life

INFERENCE:

From the above table, it is inferred that 27% of the employees have very

good balance between their work life and personal life. About 46% of the

employees have balanced personal life. About 23% of the employees have

somewhat agree about their balanced personal life. Only 4% of the

employees are disagree with their personal life.

27

46

23

4

00

5

10

15

20

25

30

35

40

45

50


FEEDBACK


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TABLE4.4

Satisfaction level of employees towards their Company Policy and Job

Security

ANALYSIS

29% of the employees strongly agrees towards their Company Policyand Job Security. About 35% of the employees agree towards their

Company Policy and Job Security. Only 13% of the employees

somewhat agrees towards their Company Policy and Job Security.

\

Factors

Strongl

y

Agree

Agree

Somew

hat

agree

Disagre

e

Strongl

y

Disagre

e

Tot

al

f % f % f % f % f %

About

company's

policies

22 16 805

926 19 7 5 0 0 135

About job

security

55 41 685

0

7 5 5 4 0 0 135

Total 77 29 1485

533 12 12 4 0 0 270

Percentage 29 55 12 4 0 100

Percentageofem

ployees


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FIGURE4.4

Satisfaction Level of Employees towards their Company Policy and Job

Security

INFERENCE:

From the above table, it is inferred that about 29% of the employees

strongly agrees towards their Company Policy and Job Security. About 35%

of the employees agree towards their Company Policy and Job Security.

Only 13% of the employees somewhat agrees towards their Company Policy

and Job Security. Only 2% of the employees disagree towards their

Company Policy and Job Security.

55

29

12

4

00

10

20

30

40

50

60


FEEDBACK

Percentageofemployees


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TABLE -4.5

Satisfaction level of employees towards their Promotional Opportunities

& Possibility of growth

Factors

Strongl

y Agree

Agree Somewh

at agree

Disagr

ee

Strongl

y

Disagre

e

Tot

al

f % F % f % f % f %

About

promotional

opportunities

48 36 48 36 33 24 6 4 0 0 135

About

transparency in

promotions

22 16 62 46 45 33 6 4 0 0 135

About career

growth

16 12 74 55 39 29 6 4 0 0 135

Total 86 2118

445

11

729 18 4 0 0 405

Percentage 21 45 29 4 0 100

ANALYSIS

21% of the employees strongly agrees on their promotionalopportunities & possibility of growth. About 45% of the employees

agree on their promotional opportunities & possibility of growth. Only

29% of the employees somewhat agrees on their promotional

opportunities & possibility of growth.


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FIGURE4.5

Satisfaction Level of Employees towards their Promotional

Opportunities & Possibility of Growth

INFERENCE:


strongly agrees on their promotional opportunities & possibility of growth.

About 45% of the employees agree on their promotional opportunities &

possibility of growth. Only 29% of the employees somewhat agrees on their

promotional opportunities & possibility of growth. Only 4% of the

employees disagree on their promotional opportunities & possibility of

growth.

21

45

29

4

0

0

5

10

15

20

25

30

35

40

45

50


FEEDBACK

Percentageofe

mployees


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TABLE4.6

Satisfaction level of employees towards their Training & Development

Factors

Strong

ly

Agree

AgreeSomewh

at agree

Disagr

ee

Strong

ly

Disagr

ee

Tot

al

f % F % f % f % f %

About training

and development30

2

273

5

425 19 7 5 0 0 135

About trainingusefulness

35 26

75 56

19 14 6 4 0 0 135

Increase in

performance by

training

403

074

5

515 11 6 4 0 0 135

Development of

new skills34

2

546

3

446 34 6 4 3 2 135

About cross

training18

1

361

4

543 32 9 7 4 3 135

Total15

7

2

3

32

9

4

9148 22

3

45 7 1 675

Percentage 23 49 22 5 1 100


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ANALYSIS

23% of the employees strongly agrees towards their Training &Development. About 49% of the employees agree towards their

Training & Development. Only 22% of the employees somewhat

agrees towards their Training & Development

FIGURE4.6

Satisfaction Level of Employees towards their Training & Development

INFERENCE:


strongly agrees towards their Training & Development. About 49% of the

employees agree towards their Training & Development. Only 22% of the

employees somewhat agrees towards their Training & Development. Only

5% of the employees disagree towards their Training & Development. Only

2% of the employees strongly disagree towards their Training &

Development.

23

49

22

5

1

0

10

20

30

40

50

60


FEEDBACK



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TABLE4.7

Satisfaction level of employees towards their Salary

Factors

Strongl

y AgreeAgree

Somewh

at agree

Disagr

ee

Strongly

Disagree Tot

alf % F % f % f % f %

About

adequacy in

salary

1 1 32 24 64 473

3

24 5 4 135

About change

in salary67 50 51 38 12 9 5 4 0 0 135

About

commensurabl

e ness of

salary

6 4 51 38 58 431

511 5 4 135

Total 74 1813

433

13

433

5

313 10 2 405

Percentage 18 33 331

32 100

ANALYSIS 18% of the employees strongly satisfieson their Salary. About 33% of

the employees agree satisfieson their Salary. Only 33% of the

employees somewhat satisfieson their Salary.


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FIGURE4.7

Satisfaction Level of Employees towards their Salary

INFERENCE:


strongly satisfies on their Salary. About 33% of the employees agree

satisfieson their Salary. Only 33% of the employees somewhat satisfieson

their Salary. Only 13% of the employees dissatisfieson their Salary. Only

2% of the employees strongly dissatisfieson their Salary.

18

33 33

13

2

0

5

10

15

20

25

30

35


FEEDBACK



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TABLE4.8

Satisfaction level of employees towards their Relationship with

colleagues

Factors

Very

much

satisfied

satisfied

somewh

at

satisfied

Dissatisfie

d

Very

much

dissatisfi

ed

Tota

l

f % F % f % f % f %

About

professionalis

m of

colleagues

41 30 77 57 15 11 2 1 0 0 135

About team

spirit47 35 72 53 12 9 4 3 0 0 135

About moraleof colleagues

37 27 84 62 12 9 2 1 0 0 135

Total 125 3123

358 39 10 8 2 0 0 405

Percentage 31 58 10 2 0 100

ANALYSIS

31% of the employees very much satisfies towards their relationshipwith colleagues. About 58% of the employees satisfy towards their

relationship with colleagues.


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FIGURE - 4.8

Satisfaction Level of Employees towards their Relationship with Colleagues

INFERENCE:

. From the above table, it is inferred that about 31% of the employees

very much satisfies towards their relationship with colleagues. About 58% of

the employees satisfy towards their relationship with colleagues. Only 10%

of the employees somewhat satisfies towards their relationship with

colleagues agrees. Only 2% of the employees dissatisfies towards their

relationship with colleagues.

31

58

10

2

0

0

10

20

30

40

50

60

70

Verymuch satisfied Satisfied Somewhat satisfied Dissatisfied Verymuch

dissatisfied

FEEDBACK



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TABLE4.9

Satisfaction level of respondents about their work

Factors

Very

much

satisfied

satisfied

somewh

at

satisfied

Dissatisfie

d

Very

much

dissatisfi

ed

Tota

l

f % F % f % f % f %

About

satisfaction of

job

33 24 81 60 17 13 4 3 0 0 135

About

satisfaction

with their

morale

47 35 61 45 26 19 0 0 1 1 135

Aboutsatisfaction

with

company

26 19 84 62 23 17 2 1 0 0 135

Total10

626

22

656 66 16 6 1 1 0 405

Percentage 26 56 16 1 0 100

ANALYSIS

26% of the employees very much satisfies about their work. About56% of the employees satisfy about their work. Only 16% of the

employees somewhat satisfies about their work.


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FIGURE4.9

Satisfaction Level of Respondents about their Work

INFERENCE:

. . From the above table, it is inferred that about 26% of the employees

very much satisfies about their work. About 56% of the employees satisfy

about their work. Only 16% of the employees somewhat satisfies about their

work. Only 1% of the employees dissatisfies about their work.

26

56

16

10

0

10

20

30

40

50

60

Verymuch satisfied Satisfied Somewhat satisfied Dissatisfied Verymuchdissatisfied

FEEDBACK



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TABLE4.10

Satisfaction level of employees about Overall satisfaction of job

Level No of respondents Percentage

Excellent 19 14

Good 84 62

Average 27 20

Fair 3 2Poor 2 1

Total 135 100

ANALYSIS

14% of the employees rated their overall satisfaction as excellent.About 62% of the employees rated their overall satisfaction as good.

About 20% of the employees rated their overall satisfaction as average


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FIGURE4.10

Satisfaction Level of Employees about Overall Satisfaction of Job

INFERENCE:

From the above table, it is inferred that 14% of the employees rated their

overall satisfaction as excellent. About 62% of the employees rated their

overall satisfaction as good. About 20% of the employees rated their overall

satisfaction as average. About 2% of the employees rated their overall

satisfaction as fair.

14

62

20

21

0

10

20

30

40

50

60

70

Excellent Good Average Fair Poor

FEEDBACK

P

ercentageofemployees


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4.2 Analysis by Two-way table

TABLE4.11

Relationship between Experience and satisfaction about the company

ANALYSIS

About 85% of the employees who have experience between 6 months to 1

year are satisfied about the company. About 78% of the employees who

have experience between 1 year to 1.5 years are satisfied about the company.

Experience

Strongly

AgreeAgree

Somewh

at AgreeDisagree

Strongly

DisagreeTOT

ALf % f % f % f % f %

Less than 3

Months 27 23 75 63 18 15 0 0 0 0 120

3-6 months68 35

10

5 55 16 8 3 2 0 0 192

6 months-1 year63 32

10

5 53 28 14 2 1 0 0 198

1-1.5 year 47 34 61 44 29 21 1 1 0 0 138

1.5-2 years 48 53 30 33 9 10 3 3 0 0 90

More than 2

Years 33 46 27 38 6 8 6 8 0 0 72

Total

286

40

3 106 15 0 810


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INFERENCE:

From the above table, it is inferred that 86% of the employees who

have less than 3 months experience are satisfied about the company. About

90% of the employees who have experience between 3 months to 6 months

are satisfied about the company. About 85% of the employees who have

experience between 6 months to 1 year are satisfied about the company.

About 78% of the employees who have experience between 1 year to 1.5

years are satisfied about the company. About 86% of the employees who

have experience between 1.5 years to 2 years are satisfied

about the company. About 84% of the employees who have experience more

than 2 years are satisfied about the company.

0

10

20

30

40

50

60

70

less than 3

months

3-6 months 6-12

months

1-1.5year 1.5-2yr more than

2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree


46/76



TABLE4.12Relationship between Experience and satisfaction on

Working Environment & Infrastructure

ANALYSIS

81% of the employees who have less than 3 months experience are satisfied

about the Working Environment & Infrastructure. About 77% of the

employees who have experience between 3 months to6months are I

Experience

Strongly

AgreeAgree

Somewha

t

agree

Disagre

e

Strongly

Disagree Total

F % F % f % f % f %

Less than 3

months2 3 47 78 11 18 0 0 0 0 60

3-6 months 24 25 51 53 19 20 2 2 0 0 96

6 months-1 year 23 23 58 59 15 15 3 3 0 0 99

1-1.5 year 24 35 32 46 12 17 1 1 0 0 69

1.5-2 years 9 20 24 53 8 18 4 9 0 0 45

More than2 years 8 22 20 56 4 11 4 11 0 0 36

Total 90 232 69 14 0 405


47/76



INFERENCE:


have less than 3 months experience are satisfied about the Working

Environment & Infrastructure. About 77% of the employees who have

experience between 3 months to 6 months are satisfied about the Working

Environment & Infrastructure. About 82% of the employees who haveexperience between 6 months to 1 year are satisfied about the Working


experience between 1 year to 1.5 years are satisfied about the Working


experience between 1.5 years to 2 years are satisfied about the Working

Environment & Infrastructure.

0

10

20

30

40

50

60

70

80

90

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree


48/76



TABLE4.13

Relationship between Experience and satisfaction with Personal Life.

Experience Strongly

Agree

Agree Somewha

t

agree

Disagr

ee

Strongl

y

Disagre

e

Tota

l

f % f % f % f % f %

Less than 3

months

5 25 9 45 5 25 1 5 0 0 20

3 - 6 months 8 25 16 50 5 16 3 9 0 0 32

6 months-1 year 6 18 19 58 7 21 1 3 0 0 33

1-1.5 year 8 35 9 39 6 26 0 0 0 0 23

1.5-2 years 6 40 4 27 5 33 0 0 0 0 15

More than 2

years

4 33 5 42 3 25 0 0 0 0 12

Total 37 62 31 5 0 135

ANALYSIS

70% of the employees who have less than 3 months experience aresatisfied about their personal life. About 75% of the employees who

have experience between 3 months to 6 months are satisfied about

their personal life. About 76% of the employees who have experience

between 6 months to 1 year are satisfied .


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INFERENCE:


have less than 3 months experience are satisfied about their personal life.

About 75% of the employees who have experience between 3 months to 6

months are satisfied about their personal life. About 76% of the employees

who have experience between 6 months to 1 year are satisfied about their

personal life. About 74% of the employees who have experience between 1

year to 1.5 years are satisfied about their personal life. About 67% of the

employees who have experience between 1.5 years to 2 years are satisfied

about their personal life. About 75% of the employees who have experience

more than 2 years are satisfied about their personal life.

0

10

20

30

40

50

60

70

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree


50/76



TABLE4.14

Relationship between Experience and satisfaction on Company Policy &

Job Security

ANALYSIS

81% of the employees who have less than 3 months experience aresatisfied about the companys policies and procedures. About 87% of

the respondents who have experience between 3 months to 6 months

are satisfied about companys policies.

Experience

Strongly

AgreeAgree

Somewh

at

agree

Disagr

ee

Strongl

y

Disagre

e

Gran

d

Total

f % F % f % f % f %

Less than 3

months5 13 27 68 7 18 1 3 0 0 40

3 - 6 months 18 28 38 59 8 13 0 0 0 0 64

6 months-1

year23 35 34 52 5 8 4 6 0 0 66

1-1.5 year 15 33 26 57 3 7 2 4 0 0 46

1.5-2 years 9 30 14 47 6 20 1 3 0 0 30More than2

years7 29 9 38 4 17 4 17 0 0 24

Total 77 148 331

20 270


51/76



INFERENCE:


have less than 3 months experience are satisfied about the companys

policies and procedures. About 87% of the respondents who have experience

between 3 months to 6 months are satisfied about companys policies. About

87% of the respondents who have experience between 6 months to 1 year are

satisfied about companys policies. About 90% of the respondents who have

experience between 1 year to 1.5 years are satisfied about companys

policies. About 77% of the respondents who have experience between 1.5

years to 2 years are satisfied about companys policies. About 67% of the

respondents who have experience more than 2 years are satisfied about

companys policies

0

10

20

30

40

50

60

70

80

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree


52/76



TABLE4.15

Relationship between Experience and satisfaction with Promotional

Opportunities & Possibility of Growth

Experience

Strongly

AgreeAgree

Somewhat

agreeDisagree

Strongly

Disagree Total

f % f % f % f % f %

Less than

3months11 18 22 37 26 43 1 2 0 0 60

3 - 6 months 25 26 46 48 24 25 1 1 0 0 966 months-1

year16 16 48 48 27 27 8 8 0 0 99

1-1.5 year 16 23 32 46 18 26 3 4 0 0 69

1.5-2 years 10 22 22 49 11 24 2 4 0 0 45

More than2

years8 22 14 39 11 31 3 8 0 0 36

Total 86 184 117 18 0 405

ANALYSIS

55% of the employees who have less than 3 months experience aresatisfied about their promotional opportunities. About 64% of the

respondents who have experience between 3 months to 6 months are

satisfied about their promotional opportunities. About 64% of the

respondents who have experience between 6 months to 1 year are

satisfied about their promotional opportunities.


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INFERENCE:

From the above table, it is inferred that 55% of the employees who have

less than 3 months experience are satisfied about their promotional

opportunities. About 64% of the respondents who have experience between

3 months to 6 months are satisfied about their promotional opportunities.

About 64% of the respondents who have experience between 6 months to 1

year are satisfied about their promotional opportunities. About 69% of the

respondents who have experience between 1 year to 1.5 years are satisfied

about their promotional opportunities. About 71% of the respondents who

have experience between 1.5 years to 2 years are satisfied about their

promotional opportunities. About 61% of the respondents who have

experience more than 2 years are satisfied about their promotional

opportunities.

0

10

20

30

40

50

60

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree

strongly agree

agree

somewhat agree

disagree

strongly disagree


54/76



TABLE-4.16

Relationship between Experience and satisfaction with Training &

Development

ANALYSIS

72% of the employees who have less than 3 months experience aresatisfied about their training and development. About 81% of the


satisfied about their training and development. About 74% of the

respondents who have experience between 6 months.

Experience Strongly

Agree

Agree Somewh

at agree

Disagr

ee

Strongly

Disagree

Tot

al

f % F % f % f % f %

Less than 3

months

11 11 61 6

1

25 25 3 3 0 0 100

3 - 6 months 44 28 84 5

3

30 19 1 1 1 1 160

6 months-1

year

43 26 80 4

8

30 18 6 4 6 4 165

1-1.5 year 33 29 49 4

3

25 22 8 7 0 0 115

1.5-2 years 10 13 36 4

8

23 31 6 8 0 0 75

More than 2

years

16 27 19 3

2

15 25 1

0

17 0 0 60

Total 157 32

9

148 3

4

7 675


55/76



INFERENCE:


have less than 3 months experience are satisfied about their training and

development. About 81% of the respondents who have experience between 3

months to 6 months are satisfied about their training and development.

About 74% of the respondents who have experience between 6 months to 1

year are satisfied about their training and development. About 72% of the

respondents who have experience between 1 year to 1.5 years are satisfied

about their training and development. About 61% of the respondents who

have experience between 1.5 years to 2 years are satisfied about their

training and development. About 59% of the respondents who have

experience more than 2 years are satisfied about their training and

development.

0

10

20

30

40

50

60

70

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree

strongly agree

agree

somewhat agree

disagree

strongly disagree


56/76



TABLE4.17

Relationship between Experience and satisfaction on Salary

Experience

Strongl

y

Agree

Agree

Somewha

t

agree

Disagre

e

Strongl

y

Disagre

e

Total

f % f % f % f % f %

Less than 3

months7 12 18

3

029 48 6 10 0 0 60

3 - 6 months 14 15 282

939 41 13 14 2 2 96

6 months-1

year 16 16 43

4

3 24 24 12 12 4 4 99

1-1.5 year 15 22 213

024 35 9 13 0 0 69

1.5-2 years 13 29 122

714 31 5 11 1 2 45

More than 2

years9 25 12

3

34 11 8 22 3 8 36

Total 7413

4134 53 10 405


57/76



ANALYSIS

42% of the employees who have less than 3 months experience aresatisfied about their salary. About 44% of the respondents who have

experience between 3 months to 6 months are satisfied about their

salary. About 59% of the respondents who have experience between 6

months to 1 year are satisfied about their salary.

INFERENCE:


less than 3 months experience are satisfied about their salary. About 44% of

the respondents who have experience between 3 months to 6 months are

satisfied about their salary. About 59% of the respondents who have

experience between 6 months to 1 year are satisfied about their salary. About

52% of the respondents who have experience between 1 year to 1.5 years are

satisfied about their salary. About 66% of the respondents who have

experience between 1.5 years to 2 years are satisfied about their salary.

About 58% of the respondents who have experience more than 2 years are

satisfied about their salary.

0

10

20

30

40

50

60

less than 3

months

3-6 months 6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree

strongly agree

agree

somewhat agree

disagree


58/76



TABLE -4.18

Relationship between Experience and satisfaction towards Relationship

with Colleagues

Experience

Very

Much

Satisfied

Satisfi

ed

Somewh

at

Satisfie

d

Dissatisfi

ed

Very

Much

Dissatisfi

ed

Tot

al

f % f % f % f % f %

Less than 3months

7 12 47 78

6 10 0 0 0 0 60

3 - 6 months 29 30 616

46 6 0 0 0 0 96

6 months-1

year40 40 53

5

45 5 1 1 0 0 99

1-1.5 year 22 32 34

4

9 8 12 5 7 0 0 69

1.5-2 years 14 31 255

66 13 0 0 0 0 45

More than2

years13 36 13

3

68 22 2 6 0 0 36

Total 125

23

3 39 8 0 405


59/76



ANALYSIS

90% of the employees who have less than 3 months experience aresatisfied about their Relationship with Colleagues. About 94% of the


satisfied about their Relationship with Colleagues. About 94% of the

respondents who have experience between 6 months to 1 year are


respondents who have experience between 1 year to 1.5 years are

satisfied about their Relationship with Colleagues

0

10

20

30

40

50

60

70

80

90

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree

strongly agree

agree

somewhat agree

disagree

strongly disagree


60/76



INFERENCE:


have less than 3 months experience are satisfied about their Relationship

with Colleagues. About 94% of the respondents who have experience

between 3 months to 6 months are satisfied about their Relationship with

Colleagues. About 94% of the respondents who have experience between 6

months to 1 year are satisfied about their Relationship with Colleagues.

About 81% of the respondents who have experience between 1 year to 1.5

years are satisfied about their Relationship with Colleagues. About 87% of

the respondents who have experience between 1.5 years to 2 years are


respondents who have experience more than 2 years are satisfied about their

Relationship with Colleagues.


61/76



TABLE -4.19

Relationship between Experience and satisfaction about theWork

ANALYSIS

80% of the employees who have less than 3 months experience aresatisfied about the work. About 80% of the respondents who have

experience between 3 months to 6 months are satisfied about their

Relationship with Colleagues.

Experience

Very

Much

Satisfied

Satisfied

Somewh

at

Satisfied

Dissatisfie

d

Very

Much

Dissatisfie

d

Tot

al

f % f % f % f % f %

Less than 3months

10 17 38 63 12 20 0 0 0 0 60

3 - 6 months 27 28 50 52 16 17 2 2 1 1 96

6 months-1

year25 25 57 58 15 15 2 2 0 0 99

1-1.5 year 25 36 34 49 8 12 2 3 0 0 69

1.5-2 years 12 27 26 58 7 16 0 0 0 0 45

More than2

years7 19 21 58 8 22 0 0 0 0 36

Total 10622

666 6 1 405


62/76



INFERENCE:


less than 3 months experience are satisfied about the work. About 80% of

the respondents who have experience between 3 months to 6 months are


respondents who have experience between 6 months to 1 year are satisfied

about their Relationship with Colleagues. About 85% of the respondents

who have experience between 1 year to 1.5 years are satisfied about their

Relationship with Colleagues. About 85% of the respondents who have

experience between 1.5 years to 2 years are satisfied about their Relationship

with Colleagues. About 77% of the respondents who have experience more

than 2 years are satisfied about their Relationship with Colleagues.

0

10

20

30

40

50

60

70

less than 3

months

3-6

months

6-12

months


2 yr

strongly agree

agree

somewhat agree

disagree

strongly disagree

strongly agree

agree

somewhat agree

disagree

strongly disagree


63/76



TABLE4.20

Relationship between Experience and Overall Satisfaction of Job

Experience Excellen

t

Good Average Fair Poor Tota

l

f % F % f % f % f %

Less than 3

months

3 15 13 65 4 20 0 0 0 0 20

3 - 6 months 3 9 21 66 6 19 2 6 0 0 32

6 months-1 year 5 15 17 52 10 30 0 0 1 3 33

1-1.5 year 4 17 17 74 0 0 1 4 1 4 23

1.5-2 years 2 13 9 60 4 27 0 0 0 0 15

More than 2

years

2 17 7 58 3 25 0 0 0 0 12

Total 19 84 27 3 2 135

ANALYSIS

80% of the employees who have less than 3 months experience ratedtheir overall satisfaction as good. About 75% of the respondents who

have experience between 3 months to 6 months rated their overall

satisfaction as good. About 67% of the respondents who have

experience between 6 months to 1 year are satisfied about their overall

satisfaction as good.


64/76



INFERENCE:


less than 3 months experience rated their overall satisfaction as good. About

75% of the respondents who have experience between 3 months to 6 months

rated their overall satisfaction as good. About 67% of the respondents who

have experience between 6 months to 1 year are satisfied about their overall

satisfaction as good. About 91% of the respondents who have experience

between 1 year to 1.5 years are satisfied about their overall satisfaction as

good. About 73% of the respondents who have experience between 1.5 years

to 2 years are satisfied about their overall satisfaction as good. About 75% of

the respondents who have experience more than 2 years are satisfied about

their overall satisfaction as good.

0

10

20

30

40

50

60

70

80

less than 3

months

3-6

months

6-12

months


2 yr

excellent

good

average

fair

poor

excellent

good

average

fair

poor


65/76



CHAPTER - 5

FINDINGS

Using the calculated Simple percentage values for the variables, the

level of satisfaction of the employees in the organization can be known. The

level of satisfaction can be broadly classified into five groups. They are from

100 - 80% can be regarded as Highly Satisfied, 79 - 60 % can be regarded

as Satisfied , 59 - 40 % can be regarded as Neither satisfied nor dissatisfied,

39 - 20 % can be regarded as Dissatisfied and 19- 0 % can be regarded as

Highly Dissatisfied.

Employees are highly satisfied

About the company On Company Policy and Job Security Relationship with colleagues About the work

Employees are satisfied

On working environment and infrastructure


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Balance between their Personal life and Work life On Training and Development Overall satisfaction with Job

Employees are neither satisfied nor dissatisfied with their Promotional

Opportunities and Possibility of Growth.

Employees are dissatisfied about their salary.

There is no association between

Experience and Satisfaction about the company. Experience and satisfaction on Working Environment & Infrastructure Experience and satisfaction with Personal Life Experience and satisfaction on Company Policy & Job Security Experience and satisfaction on Salary Experience and satisfaction towards Relationship with Colleagues Experience and satisfaction about the Work Age and Satisfaction about the company Age and satisfaction on Working Environment & Infrastructure Age and satisfaction with Personal Life Age and satisfaction on Company Policy & Job Security


67/76



Age and satisfaction with Promotional Opportunities & Possibility ofGrowth

Age and satisfaction with Training & Development Age and satisfaction on Relationship with Colleagues Education and satisfaction about the company Education and satisfaction on Company Policy & Job Security Education and satisfaction with Training & Development Education and satisfaction on Salary Education and satisfaction on Relationship with Colleagues Education and satisfaction about the Work

There is association between

Experience and satisfaction with Promotional Opportunities &Possibility of Growth

Experience and satisfaction with Training & Development Experience and Overall Satisfaction of Job Age and satisfaction on Salary Age and satisfaction about the Work Age and Overall Satisfaction of Job Education and satisfaction on Working Environment & Infrastructure Education and satisfaction with Personal Life Education and satisfaction with Promotional Opportunities &

Possibility of Growth

Education and Overall Satisfaction of Job


68/76



CHAPTER6

SUGGESTIONS

There is some dissatisfaction level regarding the Salary among theemployees. So, the company may conduct a further survey to find the

expectations of employees.

The study shows that employees are not satisfied with the workingenvironment and infrastructure. So the company may take steps to

find out and cater the needs of employees.

The study reveals that employees are not satisfied with theirpromotional opportunities and possibility of growth. So the company

may follow a transparent policy to satisfy the employees.

There is significant association between experience, age, education,promotional opportunities, salary and satisfaction of job. So these

factors may be considered by the company in increasing the

satisfaction of the employees

The company may conduct a survey in depth to know theexpectations of employees relating to salary, work environment, and

promotional opportunities ,etc


69/76




70/76



CHAPTER - 7

CONCLUSION

A survey on satisfaction of employees has been conducted to

know the existing levels of satisfaction so that steps can be taken to maintain

and improve the levels and to have a positive attitude among the employees

towards their work.

After the survey, it is understood that employees are mostly

satisfied in all the factors. There exists some dissatisfaction level, regarding

some factors. Though it does not create a problem, the management can take

care of those things to avoid big problem in future.

It is clearly understood that the organization has taken efforts to

maintain the satisfaction level of the employees with respect to all the

factors. If these actions are continued, this company will undoubtedly

become the prime industry for the employees satisfaction is concerned.


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BIBLIOGRAPHY

1. David A.Decenzo, Stephen P. Robbins (2002), Human ResourcesManagement John Wiley & Sons, Seventh edition.

2. Kothari C.R. (1990), Research Methodology Methods & Techniquespublished by Wishwa prakasan

3. Stephen P.Robbins (October 2000), Organisational Behavior,Prentice-Hall of India Private Limited, Ninth edition, New Delhi.

4. P.Sunna Rao (2000), Personnel/ Human Resource Management,Kumar Publishers Private Limited.

5. Tripathi P.C. (1978), Personnel Management and Industrial relationspublished by Sultan Chand and Sons, New Delhi.

6. www.stringinfo.com


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APPENDIX

A STUDY ON SATISFACTION OF EMPLOYEES IN STRING

INFOTECH

Name (optional) : Educational Qualification :

Age : Technical Qualification :

Marital Status : No. of years of service :

Designation :

You are requested to mark any one of the alternatives A, B, C, D & E which

you feel correct in your opinion against each statement

Rating Scale Definition

A Strongly Agree

B Agree

C Somewhat agree

D Disagree

E Strongly Disagree

1. About the company I am optimistic about the future of the company I am optimistic about my future success with the company I feel that the company cares about the people


73/76



I am satisfied with my understanding of the direction of goalsof company

The company is a strong competitor in key growth areas ___ The companys leadership has a clear vision of the future __

2. Working Environment & Infrastructure

I have been provided with adequate physical environment(workspace, storage facility, appropriate illumination,

cleanliness, A/C etc.,) for performing my work ____

The working hours are comfortable ____ Adequate facilities are provided to attend my job ____

3. Personal Life I am able to balance my work life and personal life on regular

basis ____

4. Company Policy & Job Security Company policies and procedures helps me ____ Job security is based on my performance ____

5. Promotional opportunities & possibility of growth I feel that people get ahead primarily on the merits of their work

____

I feel there is fair and transparent career growth path ____ I have seen employees grow within the organization ____


74/76



6. Training & Development I am provided with adequate training/development programs to

adopt to the latest environment ____

The training given is helpful at work ____ Training helps to increase my performance ____ There are opportunities available for me to develop new skills

____

There are opportunities for me to cross-train and learn newskills ____

7. Salary The salary is adequate to meet the cost of living ____ I want a change in my present pay scale ____ The salary is commensurate ____

Rating Scale Definition

A Very much satisfied

B Satisfied

C Somewhat satisfied

D Dissatisfied

E Very much dissatisfied

8. Relationship with colleagues How satisfied are you with the professionalism of the people

with whom you work? ____

How satisfied are you with the team spirit in your workenvironment? ____


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How satisfied are you with the morale of the people with whomyou work? ____

9. About the work How satisfied are you with your job? ____ How satisfied are with your own morale? ____ How satisfied are you with the company as a place to work?

____

10. Overall Satisfaction of job

Overall, how do you rate your job satisfaction today?a)Excellent

b) Good

c) Average

d) Fair

e) Poor

Compared with your previous year, how would youdescribe your current job satisfaction level?

a) Much more satisfied

b) Somewhat more satisfied

c) Same as last year

d) Somewhat less satisfied

e) Much less satisfied

Thank you for your cooperation!


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Documents

A Study on Satisfaction of Employees