Job Index...of the online, text, and mobile banking channels, mobile banking, as well as other electronic forms of development and enhancement. Maintains strong relationships with

BalancedComp 2020 Salary Survey

Job Index ACCOUNTING & FINANCE

Accountant IBalances and records all general ledger transactions affecting the financial condition of the organization. Generally, requires a college degree.

Accountant II

Assists management with ensuring overall accuracy and integrity of financial data and is responsible for the more advanced general ledgers and critical accounting responsibilities. Assist staff accountants with day-to-day questions/requests and with other needs in the absence of the manager. May assist with external audits and examinations and regulatory filings. Assists with special projects assigned by management.

Accounting Manager

Manages staff engaged in maintenance of the bank’s/credit union’s accounting system. Ensures timely and accurate completion of the accounting cycle and associated financial reporting. Interprets accounts and records for bank management. Ensures accounting procedures are carried out in accordance with GAAP. This is a single incumbent position.

Accounting Specialist I

Prepares income and balance sheet statements, consolidated statements, and various other accounting statements and reports. Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Instructs or assigns work to bookkeepers and accounting clerks engaged in general accounting activities.

Accounting Specialist II

Prepares income and balance sheet statements, consolidated statements, and various other accounting statements and reports. Analyzes financial reports and records, making recommendations relative to the accounting of reserves, assets, and expenditures. Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Instructs or assigns work to bookkeepers and accounting clerks engaged in general accounting activities.

Controller

Directs the establishment and maintenance of the organization’s accounting principles, practices and procedures for the maintenance of its fiscal records and the preparation of its financial reports. Directs general and property accounting, cost accounting and budgetary control. Appraises operating results in terms of costs, budgets, operating policies, trends and increased profit opportunities.


Financial Analyst

Provides support and analysis of rate of return, depreciation, working capital, acquisition opportunities and major capital expansions. Utilizes linear programming and spreadsheet models to provide management and the marketing department with production scheduling, optimum sales mixes, product cost analysis and other optimization-related information. Prepares forecasts and analyzes trends in manufacturing, sales, finance, general business conditions and other related areas.

Payroll Specialist

Compiles payroll data and statistics to maintain records and calculate payroll. Reviews and records new hires, pay rates, and changes affecting wages such as exemptions, insurance coverage, direct deposits, etc. Accumulates and organizes information to ensure that related payroll accounts are reported to federal, state, and local agencies as required. Prepares and creates standard and ad hoc reports. Reconciles all payroll related general ledger accounts. Reviews and ensures accurate computation of pay and interprets company policies and government regulations affecting payroll procedures. May coordinate payroll with an outside service provide

ADMINISTRATIVE

Admin Assistant IProvides a variety of basic administrative support functions, typically using word processing, spreadsheet and presentation software. Duties also include fielding telephone calls, filing and data entry.

Admin Assistant IITypically needs three-plus years experience and/or supports higher-level managers. Provides a variety of administrative support functions, typically using word processing, spreadsheet and presentation software.

Executive AssistantProvides confidential administrative support to the President and the Board of Directors as directed.

Job Index

ACCOUNTING & FINANCE


BRANCH OPERATIONS

Assistant Branch Manager I

Has responsibility for a portion of the branch operations and for ensuring that customer/member services are provided including the opening of accounts, providing customers/members with information, and resolving banking problems for customers/members; participates in sales development activities; develops and services assigned accounts.

Assistant Branch Manager II

Has responsibility for a major portion of the branch operations and for ensuring that customer/member services are provided including the opening of accounts, providing customers/members with information, and resolving banking problems for customers/members; participates in sales development activities; develops and services assigned accounts.

Branch Manager I

Responsible for directing and administering the operational efforts of a branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers/members and prospective customers/members. Trains, directs and supervises branch staff. Accountable for maximizing revenues, sales, customer/member satisfaction and minimizing operational losses, as well as deepening existing relationships and minimizing customer/member attrition. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level. Incumbents are either sales (with business-development goals) or service focused.

Branch Manager II

Responsible for directing and administering the operational efforts of a larger branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers/members and prospective customers/members. Trains, directs and supervises branch staff. Accountable for maximizing revenues, sales, customer/member satisfaction and minimizing operational losses, as well as deepening existing relationships and minimizing customer/member attrition. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level. Incumbents are either sales (with business-development goals) or service focused. Typically would manage a branch staff of around 15 or more employees.

Job Index


CSR I/MSR I

Assists customers/members with opening a wide variety of products and services. Advises how to best utilize company products and services in order to meet personal financial goals and provides the highest quality of customer/member service.

CSR II/MSR II

Assists customers/members with opening a wide variety of products and services. Advises how to best utilize company products and services in order to meet personal financial goals and provides the highest quality of customer/member service. Typically has lending goals and/or senior level experience.

Director of Branch Operations

This position will be responsible for overseeing all of the branch managers and effectively directing sales, service, and community outreach efforts. In collaboration with the CEO and senior management, the candidate will build the strategic plan for sales, service, and business development to achieve the institution’s overall growth objectives of expanding customer/member base, increasing loan-to-share ratio, and driving branch production. Typically reports to the Head of Retail.

Head of Retail Banking

Responsible for overall management and general direction of the company’s retail banking business. Assumes responsibility for accomplishment of plans and objectives for this business. Manages the Retail Banking unit to include deposits, loans, investments, and employees. This position also is responsible for building a sales culture within the Retail Banking structure and to provide full compliance with state and federal regulatory requirements.

ReceptionistRepresents the company in a professional manner when greeting customers/members and the general public on the phone and in-person, ensuring they are directed to appropriate staff.

Regional Manager

Responsible for the overall management of retail-related activities within a geographic area, including sales and service, expense and credit controls, community leadership, human resources management, and meeting financial and compliance standards. Responsible for some commercial (middle market) related activities. May be responsible for developing short and long-term strategic planning goals for assigned area.

Job Index

BRANCH OPERATIONS


Teller I

Responsible for accurately processing financial transactions and being an effective source of information for customers/members: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers/members and company associates ensuring a positive experience and minimizing wait time.

Teller II

Responsible for accurately processing financial transactions and being an effective source of information for customers/members: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers/members and company associates ensuring a positive experience and minimizing wait time. Typically has more than one year of experience and may provide backup for another function.

Teller SupervisorSupervises and coordinates teller operations at a branch office. Assists the Branch Manager in audit, operational and training procedures concerning teller operations.

Universal Banker

Titles may vary, but this position combines the traditional teller and customer service representative/member service representative (CSR/MSR) responsibilities into one position. It offers customers/members more personal banking options while still providing traditional teller service.

Virtual Teller

Responsible for providing superior service while interacting via video with customers/members. Responsible for accurately processing financial transactions and being an effective source of information for customers/members.

BUSINESS DEVELOPMENT

Business Development Manager

Manages a team of Business Development Officers. Helps the organization grow current business relationships through a variety of community/marketing activities. Typically responsible for the department goals.

Job Index

BRANCH OPERATIONS


Business Development Officer/Rep

Maintains and grows current business relationships and increases business accounts through mailing, sign-ups, presentations, phone, and in-person contact. Initiates contact with potential companies or community businesses and their employees through visits, mailings, and phone calls.

BUSINESS INTELLIGENCE

Business Intelligence Analyst

Utilizes database systems and web-based applications to process and deliver business intelligence (especially profitability analysis) to institution’s management. Builds custom data interfaces as necessary to warehouse data. Continually streamline and centralize reporting by utilizing technology to its fullest. Automates, documents, and maintains reporting systems ensuring that future personnel can maintain existing functionality. Typically has a strong background in SQL.

CALL CENTER

Call Center Manager

Responsible for the daily operations of the Call Center, which can include both inbound and outbound call groups. Responsible for meeting sales and service level goals. Reviews department policies and procedures in order to promote workforce, service and operational excellence.

Call Center Rep IReceives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to customers/members, or connects them with the appropriate staff representative.

Call Center Rep II

Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to customers/members, or connects them with the staff who can provide them the specific assistance they need. Typically has more than two years of experience, has lending goals, or is responsible for addressing more escalated and complex customer/member issues.

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BUSINESS DEVELOPMENT


CARD & ELECTRONIC SERVICES

Card Services Manager

Responsible for the operation and maintenance of the organization’s credit and debit card portfolios. Primary contact for processing escalated claims for disputed or unauthorized debit card or ATM transactions. Analyzes claims and ensures compliance with Regulation E and Visa timelines for resolution. Represents the company by providing customers/members and business clients with merchant/credit card services which meet their needs and provide a profitable return. Performs necessary functions to explain, promote, establish and maintain credit, debit, ATM and Online Bill Pay accounts and services. Responsible for accounting entries of products as needed.

Card Services Specialist

Responsible for processing new plastic card orders, debit and credit transactions, and disputes. May provide backup support to other Electronic Services personnel and reconciles general ledgers within job scope. Requires general knowledge of debits and credits, including familiarity with spreadsheet design and maintenance to handle internal Electronic Services functions. Provides plastic card security reports for the organization. Assists customers/members with plastic card recovery after theft or loss.

Digital Banking Manager

Develops and executes strategies for increasing revenue and enhancing customer/member electronic banking/ experience in support of the company’s multi-channel retail banking strategy, which relies on a substantial increase in electronic banking activity and transactions. The responsibilities include, but are not limited to, the on-going development, compliance, support and management of the online, text, and mobile banking channels, mobile banking; and other electronic forms of development and enhancement.

Electronic Services Specialist

Operations focused to ensure electronic services systems are managed appropriately and to oversee support. The responsibilities include, but are not limited to, the on-going development, compliance, support and management of the online, text, and mobile banking channels, mobile banking, as well as other electronic forms of development and enhancement. Maintains strong relationships with product line managers and understands all product types, works with marketing.

Job Index


Electronic Services OfficerEnsures that ACH is accurately processed on a daily basis. Acts as a primary contact for the production of plastic cards and the balancing of the plastic-card program. May provide support to clients using remote-capture services.

CASH/TREASURY MANAGEMENT

Cash/Treasury Management Manager

Responsible for the cash management activities of the bank/credit union, including sales development, retention of current accounts, and servicing client needs. Supervises a staff of Cash Management Officers and staff who provide service and support to business banking client companies. Monitors market condition/trends so the institution will remain competitive in the local market. Ensure products, agreements, and collateral is kept up-to-date, compliant and accurate.

Cash/Treasury Management Sales Officer

Provides support and service for cash management needs of business banking customers/members. Performs various operational and reporting functions to provide service support for Cash Management products and services. Works with Business Banking Officers, Bank/Credit Union Managers and Personal Bankers in acquiring new business and strengthen existing customer/member relationships. Prepares and monitors collateral pledge reports and FHLBC Letters of Credit for Municipal and Public Fund Account Relationships. Acts as liaison with Third Party credit card vendor and prepares various reports relative to credit card programs.

Cash/Treasure Management Specialist

Provides support and service for cash management needs of business banking customers. Performs various operational and reporting functions to provide service support for Cash Management products and services. Works with Business Banking Officers, Bank Managers and Personal Bankers in acquiring new business and strengthen existing customer relationships. Prepares and monitors collateral pledge reports and FHLBC Letters of Credit for Municipal and Public Fund Account Relationships. Acts as liaison with Third Party credit card vendor and prepares various reports relative to credit card programs.

Job Index

CARD & ELECTRONIC SERVICES


CHIEFS & EXECUTIVES

CEO/President

Under the direction of the Board of Directors, provides leadership, direction, profitability, growth, motivation and guidance to the company and its employees. Guides long-range planning activities and ensures the adequacy of strategic and financial planning. Actively participates in the company’s associations and community affairs. Implements aggressive business-development programs to enhance growth of the company.

Chief Financial Officer

Management responsibility would typically include treasury, budgeting, taxes, accounting, asset and liability management and financial-control activities. Plans, directs and controls the organization’s overall financial plans and policies, accounting practices and relationships with lending institutions, shareholders and the financial community. Develops and coordinates necessary and appropriate accounting and statistical data and reports. Counsels management on fiscal control and profitability. Responsible for the fair measurement and presentation of the company’s financial results and condition under U.S. GAAP and for the safeguarding and optimum use of the organization’s assets in order to maximize return. The CFO directs the accounting and treasury functions providing leadership, training and supervision while ensuring compliance with company policies and procedures and applicable state and federal banking regulations and laws.

Chief Lending Officer

Proposes, initiates and oversees all loan programs provided by the company. Ensures compliance of all organizational policy and regulatory requirements and administers them to minimize risk to the organization. Is ultimately responsible for the lending goals being set and achieved. Develops and oversees implementation of loan policies, products and strategies.

Chief Operating OfficerAssists the President in the development of corporate operations, personnel, financial performance and growth. Usually the #2 or #3 position in a financial institution. Typically oversees multiple core departments.

Job Index


COLLECTIONS

Collections Manager

Plans, organizes and directs the activities of the Asset Recovery department. Makes final decisions regarding action on delinquent loans/accounts, including workout loans and extensions. Coordinates paralegal effort of delinquent accounts with the company’s legal counsel. Refers charged off accounts and monitors results with collection agencies. Liaison with credit-reporting agency to ensure files are properly maintained. Represents the company in small claims, municipal and bankruptcy courts. Directs the filing of bond claims. Conducts risk analysis and mitigation. Identifies risk-management issues and trends and provides reporting to management.

Collector I

Participates in maintaining a financially sound loan portfolio through early delinquency control. Methods to accomplish this include, but are not limited to: phone calls, collection letters, and in-person interviews. Recommends further action on accounts as deemed necessary including, but not limited to: repossession, legal action, foreclosure and referral to a collection agency.

Collector II

Typically has more than three years of experience. May serve as the liaison for repossession companies and appear at bankruptcy hearings. Participates in maintaining a financially sound loan portfolio through early delinquency control of more complex delinquencies. Methods to accomplish this include, but are not limited to: phone calls, collection letters, and in-person interviews. Recommends further action on accounts as deemed necessary including, but not limited to: repossession, legal action, foreclosure and referral to a collection agency.

Special Assets Officer

Provides support to the commercial loan function with respect to problem credits. Works with others in the bank/credit union to review and restructure credit and repayment terms, to better secure collateral, attain equity position, or otherwise establish recourse to other borrower assets against the possibility of a charge-off. Coordinates with tax, legal, audit, credit/loan policy, and regulatory officials as needed and works to maximize the recovery of nonperforming loans which have been charged off.

Job Index


COMMERCIAL LENDING

Agricultural Loan OfficerMakes and services a variety of agricultural loans and provides other customer/member services as may be required; operates with limited credit authority.

Commercial Loan AssistantProvides support to the lenders, enabling them to focus on business development and credit underwriting. Troubleshoots and resolves business-client inquiries.

Commercial Loan Officer IOriginates, manages and supervises a portfolio of commercial loans, typically less than $20M, with the overall objective of maintaining and increasing its asset quality. Develops new and existing business relationships.

Commercial Loan Officer IIOriginates, manages and supervises a large portfolio of commercial loans, typically between $20M and $50M, with the overall objective of maintaining and increasing its asset quality. Develops new and existing business relationships.

Commercial Loan Officer IIIOriginates, manages and supervises a large portfolio of commercial loans, typically more than $50M, with the overall objective of maintaining and increasing its asset quality. Develops new and existing business relationships.

Commercial Loan ProcessorResponsibilities include, but are not limited to: processing, document drawing, funding and some loan-servicing functions of commercial loans. Provides customer/member service in the absence of the Commercial Loan Officer.

Market PresidentResponsible for the commercial/business lending production, management and performance of a specific geographic market. Could have one or more branches and maintain a portfolio.

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SBA Lender

Reviews loan applications to evaluate, classify, and rate small businesses for credit under any of several Small Business Administration loan programs. Concludes degree of risk from nature of business and financial information. Underwrites loan request, recommends credit action and prepares credit memorandum. Maintains relationships with small business owners and bank/credit union staff engaged in small business banking.

SBA ManagerDirects the production and operations of the SBA lending department. Develops SBA policies and procedures.

Commercial Loan Manager (Top)

Responsible for the success of the institution’s commercial-loan objectives. Develops or approves commercial-lending policies and interest-rate structures. Makes credit decisions that exceed staff authority. Provides subordinate officers with functional guidance. May also carry a portfolio.

COMPLIANCE & AUDIT

BSA Analyst

The primary duty includes conducting high-risk customer/member reviews utilizing the resources of the financial institution (system software, reports, databases, and system applications) analyzing and monitoring high-risk accounts and corporate structures for irregular transactions. Responsible for research preparation, investigations, and EDD reviews that are performed on all high-risk customers/members. This position performs various quality control reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program compliance using industry standard and regulatory guidance to ensure the financial institution’s compliance efforts are maintained on a prioritized and scheduled basis.

BSA Officer

Acts as primary manager of Patriot Officer, ensuring integrity of data and full utilization of its functionality. Ensures company compliance with all operational regulations. Directs the quality control in areas such as BSA, OFAC and FinCen (including preparing and/or reviewing SARs and CTRs).

Job Index

COMMERCIAL LENDING


Compliance Manager

Oversees compliance with all company policies and procedures, as well as, all applicable state and federal banking regulations. Must comply with company’s BSA/AML/OFAC Program and ensure that Consumer Compliance regulatory requirements are adhered to. Responsible for the oversight of a Consumer Compliance and Safety and Soundness program for the bank. Recommends changes to organizations policies and procedures related to compliance issues.

Compliance Officer

Works closely with management to establish an appropriate compliance culture throughout the company including the development of specialized training programs. Also liaises with the marketing department to ensure that the company’s printed marketing materials (e.g., advertisements, fact–sheets) comply with regulatory requirements. Actively reviews regulations and laws and makes recommendations to management.

Compliance/BSA SpecialistResponsible for performing the necessary functions to support and maintain the company’s regulatory, legal and policy compliance. Supports compliance/BSA staff as needed.

Director of Internal Audit

Determines extent and timing of audit programs and objectives. Makes recommendations for improving internal controls. Reports audit results to the Audit Committee. Provides management with a review of accounting, financial, information systems, and other operations by measuring and evaluating the effectiveness of accounting and management controls.

Fraud Specialist

Assists in the investigation of cases of fraud involving the use of electronic/ cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, suspected money laundering and check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on customer/member accounts.

Job Index

COMPLIANCE AND AUDIT


Head of Risk

Plans and directs the development of risk-management and loss-prevention programs that provide maximum protection of the organization’s assets at the most economical rates. Ensures timely investigation of accidents involving the organization’s products and oversees coordination between insurance companies and attorneys. Develops risk-minimization programs and ensures compliance with safety legislation. In addition to the risk functions related to traded and underwritten products, this incumbent may also be responsible for loan products.

Internal Auditor I

Audits the accounting and statistical data of various departments, divisions, and locations in order to verify accuracy. Audits the activities of various departments for compliance with plans, policies, and procedures prescribed by management. Determines proper accountability of assets through physical count, inventory, and confirmation. Prepares and submits reports on the results of audits, recommending improvements in policies and procedures. Audits accounting records of contractors regarding agreements where the company is a party of interest. Cooperates with outside auditors in any undertaking that might expedite their work.

Internal Auditor II

This position normally has five-plus years experience and handles more complex audits. Audits the accounting and statistical data of various departments, divisions, and locations in order to verify accuracy. Audits the activities of various departments for compliance with plans, policies, and procedures prescribed by management. Determines proper accountability of assets through physical count, inventory, and confirmation. Prepares and submits reports on the results of audits, recommending improvements in policies and procedures. Audits accounting records of contractors regarding agreements where the company is a party of interest. Cooperates with outside auditors in any undertaking that might expedite their work.

Job Index

COMPLIANCE & AUDIT


Loan Reviewer

Responsible for ongoing reviews of a sampling of consumer, mortgage and commercial loans. The primary purpose of the review is to assure that approved underwriting guidelines are being used by all authorized lending personnel in granting credit. Responsible for reviewing and reporting on various items throughout Loan Operations including but not limited to: processes and controls, loan documentation, loan boarding, collateral perfection and adherence to regulatory and loan policy guidelines.

CONSUMER LENDING

Consumer Loan Processor

Establishes loan files and orders documentation required to process loans. Responsible for the accuracy and completeness of all loan documentation. Processes consumer-loan files after closings to ensure that documents are recorded with proper recording authority and the loans are entered correctly into the company records. Inputs loan documents, processes loan payoffs and maintains loan files.

Consumer Loan Officer/Underwriter

Serves as the primary centralized lending officer for consumer-loan decisions. Receives and evaluates customer/member-loan requests. Acts as a resource for information regarding loan decisions, customer/member-loan inquiries and company-lending products and services. Responsible for granting or denying loans within limits assigned and to provide the highest quality of service to customers/members. Attempts to maximize the number of service relationships the customer/member has with the organization. Often called a consumer loan officer. Typically has less than two years of experience.

HELOC Lending SpecialistEducates and underwrites home equity lines of credit loans. Position screens application packages to determine the acceptability of the credit request based on the organization’s predetermined lending guidelines.

Job Index

COMPLIANCE & AUDIT


Indirect/Dealer Rel. Loan Officer

Responsible for establishing and maintaining effective relationships with dealership partners. Develops new business and expands existing relationships with owners, General Managers, Finance Managers and other staff. Evaluates and approves/declines credit decisions according to policy.

Indirect Loan Manager

Responsible for organizing, planning, and directing the company’s indirect loan functions to maximize profits and growth. This position establishes and implements departmental lending policies and operational procedures consistent with overall company management policies. Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations. Approves and declines loan applications that exceed the loan limits of indirect lenders. Develops new business and expands existing indirect relationships.

Senior Consumer Loan Officer/Underwriter

Serves as the primary centralized lending officer for consumer-loan decisions. Receives and evaluates customer/member-loan requests. Acts as a resource for information regarding loan decisions, customer/member-loan inquiries, and company-lending products and services. Responsible for granting or denying loans within limits assigned and to provide the highest quality of service to customers/member. Attempts to maximize the number of service relationships the customer/member has with the organization. Often called a consumer loan officer. Typically has more than two years of experience and a higher level of production.

Consumer Loan Manager (Top)

Oversees the approval and declines of consumer-loan applications. Responsible for organizing, planning and directing the company’s consumer-loan functions to maximize profits and growth. This position establishes and implements departmental lending policies and operational procedures consistent with overall management policies.

Job Index

CONSUMER LENDING


CREDIT ADMINISTRATION

Chief Credit Officer

Responsible for coordinating external loan audits, internal and external loan review programs, annual reviews by credit department personnel and collateral documentation-review systems. This position also develops and monitors the company’s risk-grading system, monitors critical asset levels through action-plan implementation activities and manages loan delinquencies, non-accruals, other real-estate owned and foreclosure actions.

Credit Analyst I

Responsible for providing competent credit analysis for lending activities, assistance in the administration of borrowing accounts, conduct appraisal reviews, training for business-loan staff and assistance in the completion of special projects and assignments. Processes credit applications, verifies credit references, and information to determine credit limits. Prepares reports on the status of credit and collections and other operating systems.

Credit Analyst II

Typically has five-plus years experience and/or handles more complex/higher level credit reviews. Responsible for providing competent credit analysis for commercial and/or agricultural lending activities, assisting in the administration of commercial and/or agricultural borrowing accounts, conducting appraisal reviews, training for business loan staff and assisting in the completion of special projects and assignments.

Credit Manager

Directs the reviewing and evaluation of credit applications for financing of commercial loan and consumer-loan items in accordance with company policy and statutory regulations. Manages the investigation of ongoing credit risks involving customers/members and suppliers.

Commercial Loan Portfolio Manager

To support the analysis of the credit worthiness of the organizations commercial credit relationships. This role is responsible for the client credit relationships in the commercial lending segment, frequently serving as the client’s point of contact with the company. Affects sound and consistent underwriting and management of commercial loan risk within the assigned team while balancing the commitment to loan, deposit, and fee growth, overall client profitability, client retention, and credit quality.

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DEPOSIT OPERATIONS

Deposit Operations ManagerManages the day to day operations of deposit operations department. Verifies all certificates of deposits and individual retirement accounts, balance tax, Treasury and loan (TT&L) through fed line and electronic wires.

Deposit Operations Rep I

Provides direct, high quality, timely support to customers/members by telephone, mail, and email to address their needs or concerns. Process ACH and debit cards, courtesy pay, NSF and return items, periodic payments, and wire transfers in an accurate and timely manner.

Deposit Operations Rep II

Typically has three-plus years of experience. Provides direct, high quality, timely support to customers/members by telephone, mail, and email to address their needs or concerns. Process ACH and debit cards, courtesy pay, NSF and return items, periodic payments, and wire transfers in an accurate and timely manner.

FACILITIES

Facilities Manager

Responsible for the development of priorities and policies for the maintenance and construction of the organization’s facilities. This includes oversight of building renovations, equipment needs, and maintenance, grounds/building maintenance, obtaining contract bids and overall efficient use of facilities. Responsible for the daily maintenance, repairs, installation, and construction of the organization’s facilities. This includes, but is not limited to: plumbing, electrical, HVAC, power generation and back-up, structural, roof, paint, elevator, appliances, equipment and security systems. Manages repairs and renovation/construction costs to established budgets.

Facilities SpecialistEnsures that all offices and facilities are kept in good repair and functioning properly by performing periodic inspections and basic upkeep/repairs to buildings, facilities, and equipment.

Job Index


HR & TRAINING

Benefits Specialist

Coordinates the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, retirement plans and other benefits. Communicates benefits to employees and communicates with benefit companies as necessary. Reconciles statements and prepares necessary reports and documentation.

Director of HR

Serves as a business partner to the organization by overseeing the operations of the Human Resources department. Responsible for administering all aspects of human resource policies, functions, and compliance with all applicable regulatory agencies. May supervise training and payroll or it may have no direct reports.

Head of HR

Responsible for the supervision and management of the institution’s Human Resources functions. Directs the development and implementation of policies and guidelines. Typically reports to the CEO. Oversight of salary administration, employee benefits, payroll, regulatory compliance, recruitment, workers comp, safety, and health insurance. Provides advice and guidance on the interpretation of personnel policies as they relate to institutional objectives. Maintains personnel required federal, state, and local reports relating to the HR function.

HR Generalist

Implements human-resources programs as directed by providing human-resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance and labor relations, completing personnel transactions.

HR Manager

Responsible for administration and supervision of the institution’s human-resources programs and staff. Responsibilities include administration of recruiting, employee relations, payroll and compensation and benefits programs. This position may have no direct reports.

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Job Index

HR Specialist

Provides professional support to one or more functional areas of Human Resources. Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records. Gathers information and prepares reports as assigned. Maintains and distributes current employee information, policy and procedure manuals and other communications. May be involved in employee communications, such as pre-employment screening, responding to routine questions on human-resource policies and procedures, identifying potential issues and grievances, etc.

RecruiterDevelops and implements appropriate recruiting strategies that maximize the effectiveness of placements of non-exempt and exempt positions in a timely, cost-effective manner, which effectively markets the company brand.

Trainer ICoordinates, prepares and conducts training, generally for tellers and the new account platform.

Trainer II

Typically three-plus years experience, with responsibility for conducting more complex training including development training. Plans, designs and delivers training programs working closely with management to identify present and future training needs.

Training Manager

Responsible for the development and implementation of training programs in accordance with company initiatives and strategies. Oversees the logistics of training sessions, including location and supplies. Manages and evaluates the trainer’s performance and the infrastructure of the training department.

INFORMATION TECHNOLOGY

Applications DeveloperDevelops, analyzes, modifies, and tests programs that control operations of the computer systems.

HR & TRAINING


IT Business Analyst

Review proposed process changes and analyze designs to maximize systems. Create and complete change requests. Ensure any changes are thoroughly tested. Communicate system changes to stakeholders. Supports the internal team with continual analysis of the organization’s systems and focus on adding value to and streamlining processes

CIO/Head of IT

Responsible for direction and control of company’s information systems and technology activities. Management responsibilities would typically include all of the company’s systems design, programming activities, network planning, database management, applications and computer operations.

Database Administrator

Under general direction, administers, manages, designs, documents and evaluates database management systems; performs complex technical, analytical and professional services involving program/database changes Performs other related duties as assigned.

Help Desk Specialist

Provides first-line and single point-of-contact technical support to employees on a variety of issues by phone, e-mail or on-site. Maintains, analyzes, troubleshoots and repairs computer systems, hardware, peripherals, telephony and network connectivity.

Information Security Officer

Provides oversight and management to protect the information assets of the institution and supports the information technology governance policies and processes, compliance, information security, change control and business continuity plans.

IT Director

Oversees the direction and operation of the technical infrastructure of the organization. This includes PC and network (LAN/WAN) support and planning, information security, VOIP system/voice communications and management of personnel, projects and budgets. This position requires a hands-on manager who is the primary technical infrastructure and security expert in the company. Typically reports to the CIO/Head of IT.

Job Index



IT Specialist I

Provides IT support services to staff and clients. Keeps the network computing systems operating efficiently and ensures that computing standards are implemented and enforced. Troubleshoots and resolves system problems and assists with project-management research, implementation and system-administrative duties.

IT Specialist II

Typically needs two-plus years of experience and handles more complex end-user support needs. Provides escalated IT support services to staff and clients. Keeps the network computing systems operating efficiently and ensures that computing standards are implemented and enforced. Troubleshoots and resolves system problems and assists with project-management research, implementation and system-administrative duties.

Network Administrator

Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Monitors network utilization and security systems. Provides technical support to end users, answers questions, and provides network training sessions as needed. Performs diagnostic testing to determine source of problems and makes necessary repairs. Maintains activity logs and makes recommendations for new network products. Loads and verifies software, tracks and resolves equipment problems, and completes licensing and inventory control functions.

Network Engineer

Responsible for the architecture, implementation, documentation, and maintenance of the network infrastructure, including, but not limited LAN, WAN, DNS, DHCP, IDS/IPS and network security infrastructure. Responsible for annual budgets pertaining to designated systems. This includes maintenance contracts, planning, evaluation, and purchases of software and/or hardware to assure reliable performance of these systems.

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Senior Network Administrator

Typically five-plus years of experience. Responsible for performing network administrative duties including setting up new users, assisting users with network access and resolving connection problems. Monitors network utilization and security systems. Provides technical support to end users, answers questions and provides network training sessions as needed. Performs diagnostic testing to determine source of problems and makes necessary repairs. Maintains activity logs and makes recommendations for new network products. Loads and verifies software, tracks and resolves equipment problems and completes licensing and inventory-control functions.

Systems Administrator

Typically requires three-plus years experience. Accountable for the configuration, maintenance and operation of the company’s critical and more complex applications/systems (multiple), such as the lending systems. Recommends and researches enhancements to the system’s key components. Ensures that operating systems, hardware, software systems and related operating procedures are updated to meet organizational needs.

Systems Engineer

Typically manages and monitors all installed systems and infrastructure. Proactively ensures the highest levels of systems and infrastructure availability. Writes and maintains custom scripts to increase system efficiency. Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.

INVESTMENT

Financial AdvisorResponsible for providing financial-planning services. Responsible for counseling clients and prospective clients about non-depository financial products/services.

Head of Private Banking

Manages a team of private banking (wealth managements) officers who are responsible for individuals with high net-worth. Responsibilities include overseeing maintenance of the private banking officers’ deposits and loan volume and ensuring policies and procedures are met. Acts as an advisor for complex credit decisions.

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Head of Trust

Responsible for the management, supervision, and direction of all trust activities and personnel, including the development of new trust business and the development of investment policies and procedures to promote growth and profitability. Coordinates investment of trust assets and oversees reporting activities. Plans and directs all aspects of an organization’s investment programs. Oversees the research, evaluation, and selection of investment vehicles, and makes decisions to align the investment selections with the organization’s goals.

Private Banking OfficerProvides full-service banking to high-net-worth individuals. Extends credit, provides deposit-related services, offers financial and banking advice, and maintains customer/member awareness of company services.

Senior Trust Officer

Typically five-plus years of experience with the proven ability to maintain larger portfolios of wealthier clients. Develops business relationships with clients and assures client satisfaction with trust products. Oversees client profitability, risk management, legal and compliance issues. Oversees the administration and creation of trust accounts, as per the client specifications. Must be familiar with the accounts and beneficiaries while he/she has accountability.

Trust Investment Officer

Has responsibility for managing the bond (debt) and equity (stock) investments for individual trust and advisory accounts, many of which involve large sums of money and/or important customers/members. May assist in the management of commingled bond and equity funds.

Trust/Investments Admin Assistant

Assists trust officers or licensed representatives with a variety of administrative and support services, including trust data entry, record-keeping, and IRA accounting and maintenance functions. May also open all types of accounts and originate some loans.

Trust Officer

Develops business relationships with clients and assures client satisfaction with trust products. Oversees client profitability, risk management, legal and compliance issues. Oversees the administration and creation of trust accounts, as per the client specifications. Must be familiar with the accounts and beneficiaries while he/she has accountability.

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INVESTMENT


Trust Operations Manager

Manages trust operations according to the financial institution policies and regulatory requirements. Supports the activities of trust officers to ensure that approved accounting, record retention, and processing functions are undertaken

MARKETING

Digital Marketing Specialist/Social Media Specialist

Responsible for developing and executing the social media programs that contribute to the sales and growth of the organization. Primary responsibilities include development and management of paid advertisement and social media campaigns to improve the profile and position of the company.

Director of Marketing

Responsible for the direction and management of the marketing operation and promotion of the organization’s products, services, and brand. Directs the efforts of the marketing and advertising staff, and works with them to implement marketing plans to attain corporate sales and profit objectives.

Graphic Designer

Designs all publication work of paid and non-paid advertising marketing programs. Visually communicates brand positioning through externally directed mass communications. Provides creative art for advertising campaigns including print work such as display ads, direct mail, and collateral materials.

Head of Marketing

This is the top Marketing executive who is responsible for the development of the company’s marketing strategy in accordance with the short and long-term strategic goals by studying economic indicators, tracking demand by company services, identifying customers/members and their current and future needs, and monitoring the competition. Responsible for achieving financial objectives by establishing goals, developing budgets, controlling costs and maximizing use of assets.

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INVESTMENT


Marketing Data Analyst

Performs quantitative and qualitative research using statistical methodology and studies to determine the analysis of programs, products and services offered, market potential, competitive intelligence and industry standards to recommend and direct market efforts. Recommends marketing activity based on research evaluation reflected through the organization’s programming of paid and non-paid advertising and marketing programs involving all internal and externally directed mass communications. Directs subscriptions and online services of research study vehicles.

Marketing ManagerImplements the company’s marketing plan under the direction of the Marketing Executive. Effectively manages department staff, resources and timelines.

Marketing SpecialistAssists in the coordination and execution of the institution’s marketing, communications and public-relations efforts. Often coordinates promotions.

MORTGAGE LENDING

Head of MortgagesResponsible for the management of all residential mortgage-loan activities. Develops mortgage-loan policy and objectives for approval by the loan committee. Is accountable for the production, operation and compliance.

Mortgage Loan CloserCompletes the mortgage-loan application process by closing the loan, disbursing the funds to the seller, realtor, previous mortgage company, etc. and preparing the file for imaging and permanent storage.

Mortgage Loan Officer(Mostly Base) & (Highly Commissionable)

Solicits and develops a wide variety of residential mortgage loans. Spends a significant amount of time on outside sales activities. Includes mortgage, home equity loans, etc. Works with realtors and other mortgage referral sources. Primarily deals with direct, single-family loans. Typically requires up to two years experience.

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MARKETING


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Mortgage Loan Originator

Originates first and second mortgages, loan assumptions and endorsements. Solicits new mortgage business, maintains good outside working relationships and promotes the organization’s products and services. Spends a significant amount of time doing inside sales activities.

Mortgage Loan Processing Supervisor

Supervises and assists with the work-flow processes in the Mortgage Center to achieve maximum productivity and ensure a smooth and efficient Mortgage Processing function.

Mortgage Loan Processor

Assists in the loan process by verifying information in all loan files, ordering documents needed to complete the files, updating information on the computer system and paying property taxes on escrows in accordance with the company’s policy and procedures and in compliance with pertinent regulatory requirements.

Mortgage Loan Service Representative

Carries out the duties relevant to the maintenance of all loan records post-closing. Follows established procedures for servicing loans, including the processing of routine loan documents and preparing routine letters to customers/members.

Mortgage Loan UnderwriterReviews, evaluates and then accepts/denies mortgage loan files using the internal Underwriting Standards, as well as general FNMA and FHLMC underwriting guidelines, to determine the creditworthiness of the applicant.

Mortgage Operations Manager

Responsible for ensuring an overall effective mortgage servicing, underwriting and processing function. Management and coordination of external quality control reviews. Responsible for development of a management reporting system for both pre-funding and post-closing review findings.

Mortgage Sales Manager

Responsible for cultivation and maintenance of mortgage loan production from origination to funding. Responsible for assigning sales objectives for the mortgage loan products and meeting them on an annual basis. Responsible for managing production staff and activities during the application, approval, and funding process, and to provide relevant information and guidance to the customers/members.

MORTGAGE LENDING


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Secondary Market Coordinator

Manages the secondary market operations including buying and selling of mortgage loans for the financial institution. Responsible for making contact with new buyers and sellers in the secondary market. Ensures all transactions/operations are conducted in compliance with applicable regulations.

PROJECT MANAGEMENT

Project Coordinator

Responsible for the coordination of assigned corporate projects, including resource utilization, budgets, enforcement of project schedules, appropriate communication to all stakeholders, and the execution of project work plans. Performs system and workflow analysis to improve productivity and to alleviate bottlenecks. Serves as the liaison between the project teams and management.

Project Manager

Responsible for the oversight of corporate projects, including resource utilization, budgets, enforcement of project schedules, appropriate communication to all stakeholders, and the execution of project work plans. Performs system and workflow analysis to improve productivity and to alleviate bottlenecks. Serves as the liaison between the project teams and management.

Senior Project Manager

Serves as primary contact for department heads as they purpose system enhancements or program changes to improve strategic operational efficiencies. Interacts with Department Heads, Senior Officers, and Vendors in determining project implementation strategies. Manages and maintains responsibility for the projects assigned to the department. Typically has a PMP and five-plus years of experience.

MORTGAGE LENDING

Documents

Job Index...of the online, text, and mobile banking channels, mobile banking, as well as other electronic forms of development and enhancement. Maintains strong relationships with