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Revised 8/2/2012 Mobile Banking User’s Guide What is Mobile Banking? - Mobile banking refers to the use of a Smartphone or other cellular device to perform online banking tasks while away from your home computer, such as monitoring account balances, transferring funds between accounts, ePay payments and locating an ATM. **If you have a phone with only texting abilities, you can enroll into our Mobile Text Banking. **If you have a web based phone you can enroll into our Mobile Web Banking and/or our Mobile Text Banking. ************************************************************************************ iPhone & Android App Download The Lake Bank’s iPhone App by going to the Apple App Store and searching for: The Lake Bank Mobile Banking Download The Lake Bank’s Android App by going to the Android Market and searching for: The Lake Bank Mobile Banking ************************************************************************************ Users can enroll into Mobile Web Banking in two ways Through eBanking or with your mobile device. Scan to directly download our iPhone App! Scan to directly download our Android App!

Mobile Banking User’s Guide - Home › The Lake Bank€¦ · Mobile Banking User’s Guide What is Mobile Banking? -Mobile banking refers to the use of a Smartphone or other cellular

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  • Revised 8/2/2012

    Mobile Banking User’s Guide

    What is Mobile Banking? - Mobile banking refers to the use of a Smartphone or other cellular device to perform online banking tasks while away from your home computer, such as monitoring account balances, transferring funds between accounts, ePay payments and locating an ATM. **If you have a phone with only texting abilities, you can enroll into our Mobile Text Banking. **If you have a web based phone you can enroll into our Mobile Web Banking and/or our Mobile Text Banking. ************************************************************************************

    iPhone & Android App

    Download The Lake Bank’s iPhone App by going to the Apple App Store and searching for: The Lake Bank Mobile Banking

    Download The Lake Bank’s Android App by going to the Android Market and searching for: The Lake Bank Mobile Banking

    ************************************************************************************

    Users can enroll into Mobile Web Banking in two ways – Through eBanking or with your mobile device.

    Scan to directly

    download our

    iPhone App!

    Scan to directly

    download our

    Android App!

  • Revised 8/2/2012

    Mobile Web Banking Enrolling through eBanking

    Step 1: Log in to eBanking.

    Step 2: Select eOptions > Mobile Settings > Mobile Web Banking.

    Step 3: Select to enable web access, select to receive/not receive text message alerts, enter mobile phone number, select provider, select accounts to access via web. Click Submit.

    *Note: If No is selected for Receive Text Message Alerts, end user will not receive a text message for confirmation of enrollment, transfers, or bill payments. **Note: At initial enrollment, the first account will already be checked.

    Scan to go

    directly to our

    website!

  • Revised 8/2/2012

    Step 4: Review enrollment information. Check I accept these full terms and conditions. Click Confirm.

    Step 5: A confirmation screen displays confirming enrollment. If text alerts have been chosen in the previous step, the end user receives a confirmation text message that includes the URL to access Mobile Web.

    Self-Enrollment with a Mobile Device

    The user can enroll for mobile banking through their mobile device. Who can use self-enrollment?

    Users who have previously logged into eBanking at www.thelakebank.com Users with an eBanking ID in an ACTIVE status Users who are not in the middle of a password reset

    Scan to go

    directly to our

    mobile website!

  • Revised 8/2/2012

    Step 1: Navigate to mobile banking site: www.airteller.com/thelakebank and enter eBanking ID and Password.

    Classic View Smartphone View

    Step 2: Accept terms and conditions by clicking checkbox next to I Agree. Click Next to continue. Classic View Smartphone View

    Scan to go

    directly to our

    mobile website!

    http://www.airteller.com/thelakebank

  • Revised 8/2/2012

    Step 3: a) Choose whether to receive transfer and payment confirmations via text message.

    b) Enter mobile device number. This does not have to be the same number as the phone being used. c) Select the wireless provider for the phone number. d) Click Enroll Now to complete the self-enrollment.

    Classic View

    Smartphone View

    Self-enrollment enrolls ALL eBanking accounts in mobile banking. The user can log into traditional

    eBanking to deselect accounts, unenroll, or make changes to their enrollment text preferences.

  • Revised 8/2/2012

    Log In Page

    Login: Directs user to the log-in screen for Mobile Banking. Locations: Allows searches for branch/ATM locations or view all branches/ATMs. Classic View for Smartphones allows the user to exit the Smartphone look and feel.

    Classic View Smartphone View

    Locations

    Click Show All Locations or Display All Locations to see a listing of all branches and ATMs.

    Classic View Smartphone View

    In classic view, four locations display at a time. Click Next to advance through the list. Smartphones

    can scroll their browsers to see all locations and touch the Locations icon to return to the Locations

    home screen.

  • Revised 8/2/2012

    Classic View Smartphone View

    You can also search for locations by ZIP code, street name, city or state. You can also search for

    locations with either a branch or ATM.

    Classic View Smartphone View

    Log in to Mobile Banking – Classic View

    Navigate to mobile banking site: www.airteller.com/thelakebank and enter eBanking ID and

    Password.

    It is possible to be prompted for your personal security questions from a mobile device.

    http://www.airteller.com/thelakebank

  • Revised 8/2/2012

    Alerts

    Select Alerts from the Main Menu.

    *The Alerts option only displays if you have new alerts to view.

    A list of your current alerts displays.

    Click on the alert for more detail.

    Click Main to return to the Main Menu.

    Transactions

  • Revised 8/2/2012

    Select My Accounts from the Main Menu.

    From the list of accounts select which account you want to view. A summary screen with your

    Account Balance displays.

    Select Transactions from the summary screen. Transactions from the last 15 days

    display in groups of 4 transactions per page.

  • Revised 8/2/2012

    Select the date for transaction details. Select Back to return to the list of transactions.

    From the transaction list select Accounts to return to the list of accounts or Main Menu to return to

    the home menu.

    Transfers

    One-time, immediate transfers can be made using Mobile Web Banking. Select Transfer from the Main Menu.

    Choose the account to transfer funds from.

  • Revised 8/2/2012

    Choose the account to transfer funds to.

    Enter amounts in the dollars and cents fields and select Submit.

    A confirmation message and number displays after the transfer is complete.

  • Revised 8/2/2012

    A text message will also be sent to confirm the transfer.

    *You can only set up one-time immediate transfers via mobile banking.

    ePay

    Select Pay Bills from the Main Menu.

    Select the Payee.

    Select the account you want to pay the bill from.

  • Revised 8/2/2012

    Enter amounts in the dollars and cents fields and select Submit.

    A confirmation message displays after the bill payment is complete.

    A Text Message is sent to confirm the payment if text alerts have been enabled.

  • Revised 8/2/2012

    Log in to Mobile Banking – Smartphone View

    Navigate to mobile banking site: www.airteller.com/thelakebank and enter eBanking ID and

    Password.

    Navigating

    Available activities are accessed using icons at the bottom of the screen. Scroll through accounts or

    transactions by swiping up or down on the screen.

    When doing transfers and ePay, swipe the screen up and down to access more accounts or payees.

    Swipe the screen up

    and down to scroll

    for more accounts.

    Touch anywhere on the

    account name or balance

    to see the transactions.

    Navigate using icons

    http://www.airteller.com/thelakebank

  • Revised 8/2/2012

    Alerts

    Touch the clock icon in the navigation menu.

    Select the alert name for more details.

    Transactions

    Navigate to the My Accounts menu by selecting its icon.

  • Revised 8/2/2012

    Select the account by clicking anywhere on its name, balance, or the word transactions. Scroll through

    the transactions by swiping up or down.

    Transfers

    One-time, immediate transfers can be made using Mobile Web Banking. Select the Transfers icon in the navigation menu.

    Select the account to transfer FROM and the account to transfer TO. Fill in the dollar amount and press

    Submit.

    Swipe the screen up

    and down to scroll

    for more accounts.

    Select the “From” account

    Select the “To” account

    Fill in the dollar amount

    and press Submit

  • Revised 8/2/2012

    A confirmation message displays after the transfer is complete.

    A Text Message is sent to confirm the transfer if text alerts have been enabled.

    ePay

    One-time payments can be made through Mobile Web Banking. The payment date is immediate

    (unless entered on a non-processing day or after our noon CST cut-off.)

  • Revised 8/2/2012

    Select the account from which to pay. Select the payee. Fill in the dollar amount and press Submit.

    A confirmation message displays after the bill payment is complete.

    A Text Message is sent to confirm the payment if text alerts have been enabled.

    Select the account to pay from

    Select payee

    Fill in dollar amount and click

    Submit

  • Revised 8/2/2012

    Mobile Text Banking

    Enrolling for Mobile Text Banking

    Enrolling for text banking MUST BE done through the traditional eBanking website. Step 1: Log into eBanking.

    Step 2: Select eOptions > Mobile Settings > Mobile Text Banking.

    Step 3: Check to enable text access, enter mobile phone number, select your wireless provider, select accounts to access via text, and create Mobile Short Name for each selected account. Click Submit. Mobile Short Name is the name included in the text to request information for a specific account. Ex: Texting “Bal” returns the balance of all accounts. Texting “Bal Checking” returns only the

    balance of the account with “Checking” as the mobile short name.

    Mobile Short

    Name:

    These fields

    must be

    completed.

  • Revised 8/2/2012

    Step 4: Review enrollment information. Check I accept these full terms and conditions and click

    Confirm.

    Step 5: You will receive a text message to your mobile device from the FI Text Number (89549)

    indicating that you must text a reply of YES to activate the service.

  • Revised 8/2/2012

    Step 6: You will receive a text message to your mobile device from the FI Text Number (89549)

    indicating that you must text a reply of YES to activate the service. You will then receive a confirmation

    text which will list the text commands.

    Now you can begin sending text requests to receive your balance or history. History only displays the

    last 4 transactions.

    History Inquiry

    Balance Inquiry

  • Revised 8/2/2012

    Frequently Asked Questions

    Q. What are the restrictions on the type of mobile devices that can be used to access accounts through mobile web banking? A. It works with any web-enabled mobile phone device whose network allows secure SSL traffic. Q. What functions can I perform from my mobile device through mobile web banking? A. You can: View Transaction History View Account Balances

    Transfer Funds between accounts Pay Bills to existing Payees View Alerts

    Q. How do I know if my transfer or ePay payment was entered successfully? A. If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional Online Banking. Q. What if I no longer want to be a mobile user? A. Log into online banking: Options > Mobile Settings > Deselect Activate Mobile Banking Access > Click Agree. Q. What happens if I lose my mobile device? A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number. Q. Why can’t I add a new payee? A. Functionality is limited to sending payments to already established payees. To add a new payee, log in to the ebanking site, select ePay, and add a new payee. You can then submit payments to that payee via your mobile device. Q. What happens if I lose communication/signal during a transaction? A. When you complete a transaction from your mobile device (ePay payment, funds transfer, etc.) you will receive a Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process. Q. What do I need to do if I get a new phone? A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your eBanking account via the Internet and update your information on the Options > Mobile Settings page. You will not receive Text Messages regarding Mobile Banking transactions if your phone number is not correct.

  • Revised 8/2/2012

    Q. How can I search for a transaction in? A. You will only be able to view 15 days’ worth of transaction history the Mobile Web. You can only view the last 4 transactions on your mobile device through Mobile Text. There is not a search feature. Q. Can I use any mobile device to access my accounts via mobile web banking? A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. Q. Can I add a new ePay Payment Payee via mobile web banking? A. No. You can only add payments to payees already established through traditional Online Banking. Q. How do I delete an ePay Payment that I set up through my mobile device? A. You must log into the traditional eBanking site and delete the payment from the main menu of the ePay module. Q. When I try to enter an amount for ePay or transfer, I can’t enter any numbers, only letters. Why? A. Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad. Q. What if I can’t get my mobile device to work with eBanking?

    A. There are a number of reasons that you may experience trouble accessing the mobile version of eBanking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements: Your mobile device must be web enabled.

    Your mobile network must allow secure SSL traffic.