JASMINE O. JENNINGS1332 May Oak Circle Columbia, S.C.

29229| 8035463681 | Jasminejennings63@gmail.com

SUMMARY

To obtain a position within a company that is seeking a motivated and driven individual to enhance their company and also further my leadership skills and qualities to reach the company goals as well as my own personal goals set within the guidelines of helping the company exceed its own expectations.

COMPUTER SKILLS

Languages

· English as a first language

Software

· Microsoft Word keyboarding 10 key 40 wpm

· Microsoft Office

· Microsoft PowerPoint

· Microsoft Excel

EXPERIENCE

10/2012 to 02/2015

Customer Solutions Representative, Time Warner Cable West Columbia Office

· Support and exemplify all company policies including professionalism, teamwork, EEO, AA, positive communication both internally and externally and customer care

· The main purpose of the position is to supervise a team of retention specialists that are saving and retaining our current subscribers. In order to increase company growth suggestive sales techniques must be utilized in order to upgrade customers’ accounts to additional products and services.

· Provide high level of leadership support to overall staff in addition to high level reporting to Customer Solutions Senior Leadership and or/ Customer Solutions Managers

· Assist customers with any issues associated with account which is not limited to troubleshooting computers and follow up phone calls to customers to ensure there services are still working properly and they were provided exemplary customer service

· Hold weekly meetings for Customer Solutions team to go over productivity and monthly quota goals

· Printing and or/ emailing important information out to team to ensure they have the latest information on policy changes, competitor news and monthly goals

EDUCATION

08/2013 to 12/2015

08/2004 to

Associate in Arts in progress, Midlands Technical College West Columbia, S.C. 29170

06/2008 Diploma, Ridge View High School Columbia, S.C. 29229

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