ISO14001 KCR

1

Background

The KCRC's Mission is to provide quality

transport and related services in Hong Kong

and with China in a safe, reliable, caring, cost-

effective and environmentally responsible manner.

In line with the Mission Statement, East Rail

Rolling Stock Department adopted a proactive

approach to develop ISO 14001 Environmental

Management System in January 1998 and the

system was implemented in July 1998.

1st

KCR - Rolling Stock

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Background - Cont'd

The certification audit was carried out by

HKQAA from 14 December 1998 to 18

December 1998. As a result, 2 observations

were raised at the end of the certification audit.

East Rail Rolling Stock Department was

formally certificated to ISO14001 Standard in

January 1999.

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ISO 14001 Environmental Management System Model

ISO 14001 contains a number of elements. These have been grouped into the

following categories : -

Environmental Policy (Clause 4.2) Management Review

(Clause 4.6)

Planning (Clause 4.3)

Environmental Aspects (Clause 4.3.1)

Legal and Other Requirements (Clause 4.3.2)

Objectives & Targets (Clause 4.3.3)

Environmental Management Programmes (Clause 4.3.4)

Continual Improvement

Checking and Corrective

Action (Clause 4.5) • Monitoring and Measurement

(Clause 4.5.1)

• Nonconformance and Corrective

and Preventive Action

(Clause 4.5.2)

• Records (Clause 4.5.3)

• EMS Audits (Clause 4.5.4)

Implementation and Operation (Clause 4.4)

• Structure and Responsibility (Clause 4.4.1)

• Training, Awareness and Competence (Clause 4.4.2)

• Communication (Clause 4.4.3)

• EMS Documentation (Clause 4.4.4)

• Document Control (Clause 4.4.5)

• Operational Control (Clause 4.4.6)

• Emergency Preparedness and Response (Clause 4.4.7)

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Environmental Policy (ISO 14001 Clause 4.2)

Overall intentions and direction of an organization

in relation to its overall environmental performance

which provides a framework for action and for the

setting of its environmental objectives and targets.

The requirements of ISO 14001 environmental

policy are incorporated into the Rolling Stock

Department's Management Policy. These include :

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Environmental Policy

(ISO 14001 Clause 4.2) - Cont'd

• Continual improvement and prevention of pollution.

• Comply with relevant environmental legislation and

regulations, and with other requirements to which

the Department subscribes.

• Provide framework for setting and reviewing

environmental objectives and targets.

• Document, implement, maintain and communicate

to all employees.

• Available to the public.

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6 KCR - Rolling Stock

Management Policy

As a major force in the Kowloon-Canton Railway Corporation, the East Rail Rolling Stock Department is

responsible for the maintenance and repair of Electric Multiple Units, Through Train, Diesel-electric locomotives,

Engineering wagons, On-track machines and associated plant and equipment. Our mission is to provide our

valued customers with consistently safe, clean and reliable rolling stock in an environmentally responsible

manner. This mission leads us on a continuous journey through the fields of quality, safety and environmental

management for all of our operations and activities.

I believe that there is a strong synergy between quality, safety and environmental management, and integration of

them into a single management system to manage our business is a natural development reflecting continual

improvements and world best practice. The ultimate aim of the integrated management system is to facilitate

flow of information, to improve quality, to reduce hazards (thus preventing accidents and injuries) and to reduce

environmental impacts.

To implement and advance this policy, we are therefore committed to :

· follow the Corporate Policies and Procedures;

· provide and maintain a workplace and manage all operations and activities in such a way as to minimize

adverse impacts on health and safety of all employees and to protect the environment;

· ensure that all relevant safety and environmental legislation, regulations and other requirements are met;

· work in compliance with ISO 9001 and ISO 14001 Standard requirements;

· prevent pollution, reduce waste and the consumption of resources (materials, fuel and energy) and commit

to recycling, as opposed to disposal where feasible;

· protectively and regularly review our performance with our customers to ensure we are meeting (or

exceeding) their requirements;

· minimize the usage of chemicals and water together with the proper disposal of chemical waste and

discharge of waste water during our maintenance processes;


monitor the noise emissions which may arise from our operations so as to minimize the nuisance to our staff

and the public;

• implement a risk based approach to identify and reduce all reasonably foreseeable hazards which may arise

from our operations;

• adopt best work practices to enhance productivity, document them to ensure consistency of decisions and

review to continuously improve;

• ensure that appropriate information is communicated to our employees and external parties;

• take suppliers’ quality, safety and environmental performance into consideration in our purchasing

requirements and require contractors operating on our premises to comply with relevant quality, safety and

environmental standards;

• use auditing at various levels to provide information on product characteristics, process capability,

system outcomes and to enable a deeper and more critical appraisal of the integrated management system;

• conduct appropriate training to facilitate transfer of new information and technology and to ensure

staff at all levels are competent to carry out the duties and responsibilities assigned to them.

• take appropriate measurement that address and monitor quality, safety and environmental

performance;

• review regularly the integrated management system to ensure its adequacy, suitability, effectiveness

and to provide opportunities to take a forward look;

• foster a determination to continuously improve our services to the full satisfaction of our customers;

and

• always remember that we are all responsible for the success of our integrated management system.

To be recognized as a preeminent achiever and best-in-class is not easy, but I can assure you that we can do that

if we all are committed to do it.

Michael Yeoman

General Manager, East Rail Rolling Stock

16 July 1998

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Environmental Aspects (ISO 14001 Clause 4.3.1)

• Management procedure is established to identify the

environmental aspects that the Department can

control or influence.

• The purpose of identifying environmental aspects is

to determine which are associated with significant

environmental impacts. It is an on-going process to

examine the Department's activities, products or

services under normal, abnormal and emergency

situations.

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Environmental Aspects

(ISO 14001 Clause 4.3.1) - Cont'd

• All environmental aspects are subject to

significance evaluation against criteria.

• A total of 370 environmental aspects and 142

significant environmental aspects are identified

during the ISO 14001 certification process.

• A register of environmental aspects is put into the

departmental LAN system for common access.

KCR - Rolling Stock


Legal and Other Requirements

(ISO 14001 Clause 4.3.2)

• Management procedure is established to ensure

periodic evaluation of regulatory compliance.

• Environmental legislation, regulations and codes of

practice applicable to the Rolling Stock Department

are kept in Technical Library as controlled documents.

• Updated information is obtained through the

government gazette and website.

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Objectives and Targets

(ISO 14001 Clause 4.3.3)

The purpose of establishing environmental

objectives and targets is to ensure compliance with

environmental policy and to ensure continual

improvement of environmental performance.

In Rolling Stock Department, a total of 14

environmental objectives and targets are

established. They are as follows :-

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Objectives and Targets


• Material Conservation.

• Energy Conservation.

• Prevention of Pollution.

• Indoor Air Quality.

• Chemical Waste Reduction.

• Environmental Training.

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Environmental Management Programmes

(ISO 14001 Clause 4.3.4)

• Designation of responsibilities for achieving

objectives and targets.

• The means and time frame for achieving

objectives and targets.

Programmes are set up for achieving environmental

objectives and targets. These include :

In line with the identifiable environmental objectives

and targets, a total of 14 environmental management

programmes are established.

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RS/MF/14/2/1 P1(1) Issue 2

Environmental Management Programme Form

Environmental Management Programme

Ref. No.

Section:

Unit/Workshop:

Location: Version: Issue Date: Page of

SEA

Ref. No.

Description Objective Target Performance

Measure

Proposed Method(s) of

Achieving Objective & Target

Target

Date

Responsible

Person

Overseen by:

Authorized by:

Endorsed by :

TSM GM-ER

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Structure and Responsibility (ISO 14001 Clause 4.4.1)

• Environmental responsibilities of staff are documented

in the job descriptions and all staff are briefed in order

to facilitate effective environmental management.

• Management Representative is appointed to

- ensure that EMS conforms to ISO 14001; and

- report on EMS performance to top management

for review and as a basis for improvement of the

EMS.


Training, Awareness and Competence

(ISO 14001 Clause 4.4.2)

• Line managers shall identify training needs for their

staff whose work may have a significant

environmental impact and work in conjunction with

Engineering Training Unit to provide appropriate

training to satisfy the needs.

• Staff performing specific assigned tasks

shall be qualified on the basis of appropriate

education, training and / or experience,

as required.

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Training, Awareness and Competence


• In-house environmental training are provided as

follows : -

Course Focused Group

3-day ISO 14001 EMSImplementation Course

Sr. Supervisors andabove

5-day Advanced EMS AuditingCourse

Internal Auditors

½ -day ISO 14001 EMS AwarenessCourse

All Staff

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Communication (ISO 14001 Clause 4.4.3)

1) Internal Communication

Chairman MembersFrequency of

CommunicationPurpose

ManagementSteeringGroup

TechnicalServicesManager

(ManagementRepresentative)

LineManagers

Once every threemonths

Review the effectiveness ofmanagement system andidentify opportunities forimprovements.

ManagementWorkingGroup

Line Managers EngineersandSupervisors

Once every threemonths

Cascade down the outcome ofeach Management SteeringGroup Meeting and monitorthe EHS performance ofindividual sections.

TeamBriefing

Line Managers /Engineers

SupervisorsandShopfloorstaff.

Once a month Cascade down the messages ofEHS issues to shopfloor level.

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Communication (ISO 14001 Clause 4.4.3)- Cont'd

2) External Communication

• Requirements for receiving, documenting and

responding to relevant communication from

external interested parties are documented in the

management procedure.

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Environmental Management System Documentation

(ISO 14001 Clause 4.4.4)

Management

Manual

Management

Procedure

Work / Engineering Instructions

Records

Level 1

Policy and Strategy :

Defines Approach and Responsibility

Level 2

Guidance and Control :

Defines Who, What, When

Level 3

Practice :

Answer How

Level 4

Results :

Show that the system is operating

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Document Control (ISO 14001 Clause 4.4.5)

• Documentation for critical operations are controlled to

ensure that current issues of documents are available at

the appropriate locations and obsolete documents are

withdrawn or otherwise protected against unintentional

use.

• Registered documents such as Management Manual,

Management Procedures etc. are listed in a register, with

the document description, issue date, issue number and

revision number to ensure their traceability and

identification.


Operational Control (ISO 14001 Clause 4.4.6)

All critical processes and activities are identified and

covered by documented procedures or instructions to

control situations where the absence of such operational

procedures and instructions :

• could cause adversely affect on significant environmental

impacts; and

• could lead to deviations from the Management Policy.

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Emergency Preparedness and Response

(ISO 14001 Clause 4.4.7)

To minimize the environmental impacts that might be

associated with accidents and emergency situations, the

following Management Procedures are revised :

• Handling of Rerailment.

• Fire Safety.

• Control of Chemicals and Chemical Wastes

Spillage / Leakage.

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Emergency Preparedness and Response


• Exercises for handling of chemicals / chemical wastes

spillage / leakage arising from EMU derailment are

included into the regular training courses.

• Fire drills for Rolling Stock Department's premises

are conducted once every year.

• Exercises for handling of chemicals and chemical

wastes spillage / leakage are conducted once every

year.

KCR - Rolling Stock


Drill on Chemicals and Chemical Wastes

Spillage / Leakage.


Monitoring and Measurement

(ISO 14001 Clause 4.5.1)

• Samples of wastewater arising from oil interceptors,

grease trap, Wastewater Treatment Plant and Train

Washing Plants are monitored at regular intervals.

• Noise measurements are performed at some Noise

Sensitive Receivers (NSR) to ensure legal compliance.


Monitoring and Measurement


• Samples of air emissions generated from gas cutting

operations are analysed under EMU Mid-life

Refurbishment Project.

• Testing equipment are calibrated to ensure the

accuracy of measuring results.


Nonconformance and Corrective and Preventive Action

(ISO 14001 Clause 4.5.2)

• The system should ensure that corrective actions are

taken to prevent the recurrence of nonconformance

and preventive actions are implemented to prevent the

occurrence of nonconformances through the

identification of nonconformances and investigation

of root causes.


Records (ISO 14001 Clause 4.5.3)

• Records shall include but not necessarily be limited to

the following :

Customer complaints;

Training records;

Environmental objectives, targets and

management programmes;

Register of environmental aspects.


Records (ISO 14001 Clause 4.5.3) - Cont'd

Permits and licenses;

Calibration;

Corrective and preventive action;

Information on nonconformances and follow-

up actions;

Audit result records;


Records (ISO 14001 Clause 4.5.3) - Cont'd

Management review,

Monitoring and measurement records.

Amendment records for all controlled

documents.


Environmental Management System Audit

(ISO 14001 Clause 4.5.4)

• The aim of audit should be answer the question " Are

we doing thing right?" It is a management tool to

verify whether activities comply with the planned

arrangements and to determine the effectiveness of

management system.

• A total of 15 internal auditors are trained up to carry

out environmental audit.


Management Review (ISO 14001 Clause 4.6)

• The management review should be answering the key

question "Are we doing the right things?"

• The function of management review is to identify

opportunities for improvements and possible change

of direction. The scope shall include :

- The Management Manual.

- Findings of internal and external audits.


Management Review


- Environmental objectives, targets and

improvement programmes.

- Adequacy and suitability of the Management Policy

and the need for changes in the light of :

※ Changing environmental legislation, regulations

and other requirements to which the

department subscribes.


Management Review


※ Changing expectations and requirements of

customers and interested parties.

※ Changes in the products, services or activities.

- Effectiveness of the integrated management

system.

- Summary of customer complaints.


Benefits

1) Tangible

• Reduced legal liabilities.

• Maximized effective use of capital for

control of environmental risks.

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Benefits - Cont'd

2) Intangible

• Enhanced public image.

• Increased employee motivation.

• Improved working environment.

• Enhanced communication and staff

involvement.

• Meeting or exceeding customers' expectations.

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Documents

ISO14001 KCR