OUT OF STACK SPACE ERROR

1.1.1 Installation & Re-installation

SPI should be installed first, or it will potentially create problems for SPP&ID.

If SPI ESL 2009 SP1 is uninstalled at any time (and this must be done before you install a new version of SPI ESL, e.g. 2009 SP2), it will break SPEL. Therefore, if this was done on any machine, the following should be performed:

o Remove SPEL completely – follow the steps in Appendix B of this document, for SPEL only. You must uninstall the base version of SPEL together with any Service Packs and Hot Fixes, all from Control Panel, and follow Appendix B. It is not necessary to remove SPEM.

o Re-install SPEL – base version 2009, Service Pack SP2, and hot fix HF10. o If ESL is removed again for any reason, reapply the two steps above, that is

remove SPEL completely and re-install SPEL.

Intergraph believes that these steps will now resolve:

SR#1-137724754: SPEL does not launch on Servers;

SR#1-138216524: SPI ESL does not work.

However, Intergraph would like to have more information about the SPI ESL problem when the draft.exe fails with both SPI and SPEL. This only happened once in our tests.

Note: Intergraph recommends that Customer upgrades to SPI ESL 2009 SP2 as this fixes the above problem completely.

1.1.2 Clean-up Steps after Removal

Under normal circumstances, uninstalling the product from Control Panel > Add/Remove Programs, uninstalls the Intergraph product. However, in some cases there could be traces of the product left behind, causing a subsequent re-installation to fail, or if the re-installation succeeds, some aspect of the application may not work. In these cases, use the steps listed in the relevant product Appendix of this document to completely remove the product before re-installing it.

If an Intergraph product is not covered in the Appendices, you can always use the Windows MS Installer Cleanup Utility (available from http://support.microsoft.com/kb/2438651) to remove entries left behind for that specific product.

1.1.3 Install Sequence of Base Versions, Service Packs, and Hot Fixes

Intergraph confirms that the standard install sequence is to have a SmartPlant product baseline version (e.g. version 2009), the Service Pack, and then the applicable Hot Fix done together and not interspersed with other application installs, EXCEPT in situations where a specific product Service Pack is a full installation and not a partial installation.

If a particular product Service Pack is a full installation, such as SPI 2009 SP1, then the Service Pack can be installed without the base version being installed before it.

The product Service Pack of current interest to Customer which is an exception, i.e. which is a full (not partial) installation and can be installed without the base version is SPI 2009 SP1.

Note also that SPI 2009 SP2 is also a full installation package.

1.1.4 Intergraph Recommended Product Installation Order

Intergraph recommends the following order for the installation of the defined set of products:

a. Operating Systemb. Oracle

i. Oracle 10.2.0.3ii. Oracle 10.2.0.5

c. SPLM or SPLMCSd. SPI

i. SPI 2009 SP1ii. SPI-ESL 2009 SP1

e. SPEMi. SPEM 2009

ii. SPEM 2009 SP3iii. SPEM 2009 SP3 HF1

f. SPP&IDi. SPP&ID RDB 2009

ii. SPP&ID 2009iii. SPP&ID 2009 SP2iv. SPP&ID 2009 SP2 HF6

g. SPELi. SPEL RDB 2009

ii. SPEL 2009iii. SPEL 2009 SP2iv. SPEL 2009 SP2 HF10

h. SSK 2009 SP1i. SP Review 2010j. SP Markup+ 2009 SP1k. SPF DTC

i. SPF DTC 2009

ii. SPF DTC 2009 SP1 HF13

Notes:

1. If you need to install a new SPI-ESL Service Pack (SP) or Hot Fix (HF), follow these steps:

Remove the existing SPI-ESL SP or HF (only SPI-ESL, not SPI itself)

Install the new SPI-ESL Service Pack or Hot Fix

Remove SPEL using the cleanup procedure for SPEL

Re-install SPEL base, SP and HF

2. If you remove SPP&ID, in order to downgrade to a previous SPP&ID SP or HF, please follow these steps. This is NOT required when upgrading to a new SPP&ID SP or HF.

Remove SPP&ID (one entry for SP/HF, then one entry for base version in Add/Remove Programs)

Remove SPEM (single entry in Add/Remove Programs)

Use the cleanup procedure for SP&ID and SPEM

Remove SSK

Install SPEM base, SP and HF

Install SPP&ID base, SP and HF

Install SSK

3. If you install a new SPI SP and/or HF, you need to remove and re-install SPP&ID. Follow these steps (same as in Note 2 above, after installing the new SPI SP and/or HF):

Install the SPI SP and/or HF

Remove SPP&ID (one entry for SP/HF, then one entry for base version in Add/Remove Programs)

Remove SPEM (single entry in Add/Remove Programs)

Use the cleanup procedure for SP&ID and SPEM

Remove SSK

Install SPEM base, SP and HF

Install SPP&ID base, SP and HF

Install SSK