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I progetti del futuro
Tra innovazione e ricerca
Innovazione e Business
03/02/2017
Business Integration Partners
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Agenda
About Bip.
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10Worldwide Offices
+1.400Professionals
+3.000Successful Projects
85%Customer retention
Bip is the major Italian consulting company, with a global footprint..
About Bip.
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Global footprint
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Clients
Revenues [milioni €]
6 50
27
70
40
102
51
44230
375
490
2003 2005 2007 2009 2011 2013 2015
620
120
59,6
137
72
850+1000
200
110
�Opening
�Bip Italia
�Opening
Bip Iberia
�Launch
Manufacturing
practice
�Management
buy out
�Launch
Financial
Services practice
Opening
1. Bip America Latina
2. Bip Tunisia
�Integration
Ars et Inventio
�Launch
Bip Institute
�Apertura
Bip U.K.
�Launch
Bip Life Science
practice
�Lanch Net- working
Practice
�Opening
Bip Malesia
�Acquisition
O’Think Brasil
Opening
1. Bip Colombia
2. Bip Turchia
3. Bip Abu Dhabi
4. Bip Usa
�Acquisition
Open Knowledge
+1400
�Acquisition
Sketchin
2016
N/A
N/A
Towards the leadership of the ItalianMarket
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Agenda
Use Case: empowering the Digital experience of the Sales Agent
The starting point
CapabilitiesCapabilities
TechnologyTechnology
StrategyStrategy TeamTeam
ExecutionExecution
Business case Business case
Do you need astep forward
or a quantum leap?
Key Investigationareas of a digital
transformation
Setting the goals
• Frustration• Intimidation• Anxiety• Fear • Desperation • Panic• Capitulation
• Trust • Hope• Relief• Pleasure• Fun• Excitement • Euphoria
Not only Functionalities, but also Experience Design to:
• eliminate frustrations
• Generate delight
Managing end-to-end theproduct-service experience
service assessment
transformation strategy
trend research
scenario envisioning & futurescaping
usability and agile testing
field research
design research
ethnography
experience mapping
Envisioning and project strategy
Experience research discovery and validation
Product, service and experience design
user experience design
product design
interaction design
service design
brand design
Experiencestrategy
customer journey blueprint
CX strategy
omnichannel orchestration
co-design & co-creation
Product ownership,quality assurance
design leadership
product/service management
PO consulting
Analizing the Journey
Understanding the Behaviors
Crafting the new Digital Experience
Key takeaways
�Less functionalities, more Experience Design
�Requirements analysis and behaviors analysis
�Cross functional skill mix and teams
�Flexibility, neutrality and ability to execute
