LA CONTINUITÀ OPERATIVA SECONDO D - pmi-nic.org · through value-added software and services, interacting with customers and their needs to define, plan and ... ENGINEERING INGEGNERIA

LA CONTINUITÀ OPERATIVA SECONDO D.HUB

Chiara Ruffino – Engineering D.HUB

www.eng.it © Engineering D.HUB, 2018 – All rights reserved. Strictly Confidential

Group / highlights

Business Integration, Consulting, Outsourcing,

Products & Solutions

A global player 1,000 Large

accounts

10,300 Professionals

1,028.8 mn€

Total revenues

10% Market share

in Italy


Engineering Group / highlights

Engineering creates tangible value through value-added software and services, interacting with customers and their needs to define, plan and fine-tune an effective IT strategy.

TECHNOLOGICAL UPGRADE

SYSTEMS & IT INFRASTRUCTURES

SERVICES PROJECTS

NEW PLATFORMS

SOFTWARE

PROPRIETARY SOLUTIONS

OUTSOURCING APPLICATION MANAGEMENT

SYSTEM INTEGRATION CONSULTING BUSINESS

MODEL


Group / locations

Chicago / Troy / Wilmington USA

BRAZIL

ARGENTINA

BELGIUM Brussels

Buenos Aires

REP. OF SERBIA Belgrade

abroad in Italy

GERMANY Berlin / Düsseldorf / Hamburg / Hannover Munich / Stüttgart / Wiesbaden

Belo Horizonte / Curitiba / Santo André Sãu Paulo / Rio de Janeiro

SPAIN Madrid cities 33

over 50 cities in Italy and abroad


Engineering Group / foreign projects

33 countries

EU / North Atlantic Treaty Organization (OTAN) / FAO / United Nations / Council of the European Union / European Investment Bank (EIB) / International Olympic Committee / European Commission / European External Action Service (EEAS) / European Food Safety Authority (EFSA) / European Maritime Safety Agency (EMSA) / European Space Agency (ESA) / World Food Programme

Public Administration & International Authorities

MAIN COUNTRIES

Argentina / Austria / Belgium / Brasil / China / Denmark / France / Italy / Germany / Holland / Norway / Portugal / Rep. of Serbia / Spain / Sweden / Switzerland / Turkey / United Kingdom / USA

American Express / BNP Paribas / Crédit Agricole / Deutsche Bank / HSBC / Societé Générale / Unicredit Group

Finance

AgustaWestland / Alstom / ArcelorMittal / Avio / Bolton Alimentari / Carrefour / CGT / CNH Industrial / Coca-Cola HBC / Comer Industries / Comital / Copenaghen Metro / Costa Crociere / Dellas / DiaSorin / Eurofighter Typhoon / Ferrero / FGA Capital / FIAMM / FIAT-Chrysler / Gruppo Campari / Gruppo Piaggio / Heineken / IKEA / Impregilo / Interpump Group / Kone / Lactalis / Luxottica / Manuli Stretch / Medtronic-Invatec / Megadyne Group / Mercedes-Benz / Mitsubishi Electric / NN Europe / Northrop Grumman / Olimpias / Opocrin / Otis / Petronas Lubricants / Philips / Piaggio Aero Industries / Prelios / Roche / Sematic Group / Sorin / Thun / ThyssenKrupp AG / Vimar / Volkswagen Group / Vorwerk / West Midlands Travel / Whirlpool

Industry, Services & Transportation

Avea / British Telecom / Fastweb / H3G / RAI / RAI WAY / Sielte, Sony Music Italia / SKY / Telecom Argentina / Telecom Personal Argentina / The Space Cinema / Tim Brasil / Vodafone / Wind Hellas

Telco & Media Acciona Agua / E.ON / Edison / ENI / Gas Natural / Gaz de France Suez / LGH / Sabesp / Slovenske Elektrarne / Tamoil

Energy


MARKET

Engineering Group / market approach

INDUSTRY & SERVICES

FINANCE

TELCO & UTILITIES PUBLIC ADMINISTRATION &

HEALTHCARE

VERTICAL MARKETS

R&D

COMPETENCE CENTERS

SOFTWARE LABS

TECHNICAL STRUCTURES

Automation & Control Big Data & Analytics BI & DataWareHouse Digital Solutions ECM ERP GIS Intelligent Transportation System Open Source

DIGITAL SERVICE PLATFORMS

ENGINEERING


Group / organization

ENGINEERING INGEGNERIA INFORMATICA

ITALY ABROAD

Engiweb Security

MHT

Municipia

Infogroup

OverIT

WebResults Nexen

Sogeit Solutions

Engineering International

Belgium

Engineering ITS (Germania)

Engineering Ingegneria Informatica

Spain

Engineering do Brasil

Engineering D.HUB

Engineering International

(USA)

Engi da Argentina

Sofiter Tech

Engineering USA

Engineering Serbia


Engineering D.HUB

EXCELLENCE ALWAYS COMES VIA SERVICES

Engineering D.HUB offers technological and infrastructural services to all market sectors, with a wide range of solutions, flexibility in the operational model and competence in each client's scenarios and processes gained in more than 20 years of experience in managed Operations, sustained by a constant growth on the market

ATOS Origin Italia T-System Italia

Acquisition Schlumberger

Sema

Sema Group Italia ATOS Origin Italia

Acquisition

1996

1998

2008 2013 2016-17


Engineering D.HUB / numbers

19%

20%

43%

12%

5%

Telco & Utilities

Public Administration & Healthcare

Industry & Services

Finance

Corporate

400 CLIENTS 132 ML€ REVENUES (2017)


Engineering D.HUB / facts

2M 4 +400 +10 PETA STORAGE TICKETS MANAGED DATA CENTERS CLIENTS

230.000 MANAGED WP

21.000 SERVERS HOSTED

5700m2 DATA CENTERS SURFACE

STANDARDS ISO 20000, 27001, 9001

3 HYBRID CLOUD STACKS

+850 INTERNAL PRO

10Gbps TIER4 132M CONNECTIVITY SPEED FY17 REV DC CERTIFICATION

INNOVAZIONE E RICERCA PER LA GESTIONE DEL RISCHIO AMBIENTALE PONT-SAINT-MARTIN (AO), 20 APRILE 2018

Tipi di rischio La continuità operativa secondo D.HUB


Disastri naturali

Source: © 2018 Munich Re, Geo Risks Research, NatCatSERVICE. As of January 2018.

La continuità operativa secondo D.HUB


Cyber attack: crescita IoT

Source: © 2018 http://reports.weforum.org/global-risks-2018/global-risks-2018-fractures-fears-and-failures/

2017 2020

8.4 > 7.6 mrd mrd

20 > 8 mrd mrd



AI Resilience

Source https://www.nextplatform.com/2018/01/10/machine-learning-drives-changing-disaster-recovery-facebook/

I progettisti di Facebook usano pervasivamente tecnologie speciali per la AI come il Big Basin GPU server. Una eventuale indisponibilità anche temporanea dei servizi di training e inferenza costituisce un rischio elevato. Vengono condotti studi mirati a determinare gli impatti su particolari funzioni di FB se l’AI non fosse addestrata, per 1,2 o tre settimane consecutive.

La continuità operativa secondo D.HUB crescita delle capacità di apprendimento automatico in tutte le operazioni di Facebook ha contribuito ulteriormente al recupero di emergenza.

crescita delle capacità di apprendimento automatico in tutte le operazioni di Facebook ha contribuito ulteriormente al recupero di emergenza.



Resilience by design


Rischi sistemici La continuità operativa secondo D.HUB

Formazione della forza lavoro Scarsa conoscenza dei sistemi complessi

Embedded systems Affidabilità fornitori Neutralità della rete

Globalizzazione Inefficienza supporto


Normative per Continuità operativa La continuità operativa secondo D.HUB

Sistema di gestione della Qualità (ISO 9001)

Sistemi di gestione della sicurezza

Sistema di gestione della Sicurezza (ISO 27001)

Sistema di gestione della Continuità Operativa Generale

(ISO 22301 e Art.50 bis CAD)

Sistema di gestione dei Rischi IT (ISO 27005)

IT Service Management (ISO 20000)

Il D.HUB Continuity Framework stabilisce le relazioni fra diversi sistemi di gestione e si ispira: • ISO/IEC 22301, guide di riferimento ISO/IEC 22313

(Guida applicativa) e ISO/IEC 22398 (Guida per le esercitazioni),

• ISO/IEC 20000 • ISO/IEC 27001, ISO/IEC 27018, e alle norme del

regolamento generale sulla protezione dei dati (GDPR, General Data Protection Regulation- Regolamento UE 2016/679)

• alle norme e linee guida dettate dal nuovo CAD, pubblicato con il D.LGS 179/2016

• ai principi e linee guida dei metodi ITIL, PMI PMP e COBIT, ampliamente usati nella nostra organizzazione.

“LINEE GUIDA PER IL DISASTER RECOVERY DELLE PUBBLICHE AMMINISTRAZIONI”, CAD art.50 bis circ. n. 2/2017 - recante “Misure minime di sicurezza ICT per le pubbliche amministrazioni”.

NORMATIVA DI RIFERIMENTO


BCM ISO 22301 La continuità operativa secondo D.HUB

ESECUZIONE E

CONTROLLO MANTENIMENTO

PROGRAMMA CO

Internal audit

Management review

Monitoring, Valutazione misure

Attività iniziali di BCM

DEFINIZIONE DEL

PROGRAMMA CO

Analisi della organizzazione

Approvazione del progetto BCM

Definizione del perimetro

Determinazione Politiche di BC

Business Impact Analysis

VALUTAZIONE DEI

RISCHI

Analisi RIschi e definizione

scenari di disastro

DISEGNO APPROCCIO

CO/DR

Sviluppo delle strategie di BCM

Analisi Infrastrutture

abilitanti

RILASCIO PIANO

CO/DR

Sviluppo del piano

Sviluppo della Strategia

di comunicazione Attivazione

e rilascio del piano

Formazione e sensibilizzazione

Exercizing and testing

Miglioramento continuo

Mantenimento e aggiornamento

dei piani

Processi per la gestione della Continuità Operativa ICT (CO/DR)

Processi per la gestione della Continuità Operativa Generale (CO)


BCM ISO 22301 La continuità operativa secondo D.HUB

ESECUZIONE E CONTROLLO

Monitoring, Valutazione misure

Management review Internal audit

Business Impact Analysis

VALUTAZIONE DEI RISCHI

Analisi RIschi e definizione

scenari di disastro

DISEGNO APPROCCIO CO/DR

Sviluppo delle strategie di CO/DR

Analisi Infrastrutture

abilitanti

RILASCIO PIANO CO/DR

Sviluppo del piano

Sviluppo della Strategia

di comunicazione Attivazione

e rilascio del piano

Formazione e sensibilizzazione

Exercizing and testing

Attività iniziali di BCM

DEFINIZIONE DEL PROGRAMMA CO

Analisi della organizzazione

Approvazione del progetto BCM

Definizione del perimetro

Determinazione Politiche di BC

Miglioramento continuo

Mantenimento e aggiornamento

dei piani

MANTENIMENTO PROGRAMMA CO

€

CHECK PLAN DO ACT


Worst case scenario La continuità operativa secondo D.HUB

A quale scenari di rischio occorre essere preparati? Per progettare la RESILIENZA di una organizzazione è fondamentale spostare il nostro modo di pensare da "qual è lo scenario peggiore?" a "quali sono le nostri funzioni critiche e come saranno recuperate? "

Questionari Workshops Interviste

Elenco funzioni critiche Dipendenze Tolleranza alle interruzioni

Business Impact Analysis Rapporto finale Tranining


PMI Methods



PMI Methods and BCM La continuità operativa secondo D.HUB

Project Management

Risk Management

Program Management

Agile Project Management


BCM Program Management La continuità operativa secondo D.HUB

1. Project initiation and management

2. Risk evaluation and control

3. Business impact analysis

4. Developing business continuity strategies

5. Emergency response and operations

6. Developing and implementing BC plans

7. Awareness and training

8. Maintaining and exercising the BC plan

9. Public relations and crisis coordination

10. Coordination with external agencies


BCM Project Management La continuità operativa secondo D.HUB

1. Project Integration Management

2. Project Scope Management

3. Project Schedule Management

4. Project Cost Management

5. Project Quality Management

6. Project Resource Management

7. Project Communication Management

8. Project Risk Management

9. Project Procurement Management

10. Project Stakeholder Management


BCM Risk Management La continuità operativa secondo D.HUB

Pianificazione gestione rischi

Identificazione rischi

Analisi qualitativa rischi

Monitoraggio e Controllo rischi

Analisi quantitativa rischi

Pianificazione delle risposte

Risk Breakdown Structure

Fattori tecnici

Requisiti

Chiarezza requisiti

Gestione modifiche

Tecnologia

Prestazioni

Affidabilità

Qualità

Fattori Esterni

Sub appaltatori

Fornitori

Mercato

Tempo atmosferico

Fattori organizzativi

Dipendenze del progetto

Risorse

Finanziamento

Priorità

Workpackage

Project Manahement

Stime

Pianificazione

Controllo

Comunicazione

…


Engineering D.HUB data centers La continuità operativa secondo D.HUB


Offerta Engineering BCM

Servizi di consulenza per programma di CO

Servizi di Gestione Sicurezza e Rischi

Predisposizione documentazione per fasi iniziali della BCM

Piani CO/DR Progettazione organizzativa

Servizi per il sito di disaster recovery

Componenti HW e SW e Servizi di replica Servizi di rete

Servizi di gestione della soluzione di DR

Servizi di verifica per le soluzioni di DR

Servizi a supporto delle aree: HR, Legale,

Finanza

Servizi per area Formazione,

Comunicazione e Immagine

€

CATALOGO DI

SOLUZIONI PER LA CO E IL

DISASTER RECOVERY

CHECK PLAN DO ACT

Business Continuity Management

Operational Risk Management

IT and Security Risk Management

Corporate Compliance & Regulatory Oversight

Vendor Risk Management

Audit Management

Data Management

Replatforming

Smart Workplace


Engineering D.HUB / data centers network

CAPILLARY PRESENCE ON ITALIAN TERRITORY WITH 4 DATA CENTERS INTERCONNECTED BY HIGH SPEED LINKS

DATA CENTERS

4

Milan Pont-Saint-Martin Turin Vicenza

MAN Access Point MAN Access Point Direct Access all network providers

Direct Access all network providers


Engineering D.HUB / Business Lines

CYBER SECURITY SERVICES

CLOUD & TECHNOLOGY

SERVICES

USERS & BUSINESS SERVICES

• COMPETENCE CENTERS BY PLATFORM AND SERVICES

• DELIVERY FACTORY & PRACTICES

• COMPETENCE CENTERS • GROUP SECURITY

GOVERNANCE • DELIVERY PRACTICES

• COMPETENCE CENTERS BY PLATFORM AND SERVICES

• DELIVERY FACTORY & PRACTICES

PORTFOLIO & INNOVATION

DIGITAL TECHONOLOGY PLATFORMS

BUSINESS DEVELOPEMENT & SOLUTIONING

ACCOUNT & SERVICE

MANAGEMENT


Engineering D.HUB / huge technology span

CSA & OO

BYOD & MDM

+ CSA & OO

DIGITAL TECHONOLOGY PLATFORMS


Vision

BE THE MARKET LEADING PROVIDER OF DIGITAL OPERATIONS SERVICES, SUPPORTING THE DESIGN, BUILD, TRANSFORMATION AND RUN OF DIGITAL SERVICES, SOLUTIONS AND TECHNOLOGY FOR OUR CLIENTS

CLOUD & TECH

SECURITY USER & BUSINESS

DIGITAL INNOVATION


Engineering D.HUB / Innovation Ecosystem

Open Innovation, Innovation Colony

Engineering D.HUB & Engineering Group

Customers & Clients Collaboration

Partnerships & Acquisition

Idea origination | Problem Solving | Lean Startup | Spin Out & Spin In

Vertical & Proprietary Solutions R&D | Software Labs | Competence Centers Microsoft | AWS | HPE | Hitachi | SAW |

Fasternet | NICE | Dynatrace

Cloud Services & XaaS | Digital Workplace | Digital Assistant | BOT | Advanced Analytics | Edge Computing | IoT | Cognitive Services | Artificial Intelligence | Robotic Process Automation


D.HUB Platf4Business Services Portfolio helps client IT & Business realizing faster on their digital transformation leveraging future edge technology trends

TECHNOLOGY PERFORMANCE OPTIMIZATION

BUSINESS PROCESS

OPTIMIZATION

HYBRID CLOUD & “aaS” PLATFORMS

DIGITAL ASSIST. & CONVERSATIONAL

INTERFACE

DEVOPS & DATA PLATFORMS

FIELD PROCESS TRACKING & SECURITY

IOT PLATFORM

CUSTOMER ENGAGEMENT IoT

PLATFORM

IPs & BUSINESS SOLUTIONS “AAS”

D.HUB Portfolio Offering Development Paths


Engineering D.HUB / Portfolio Offering

CLOUD & TECHNOLOGY CYBER & SECURITY BUSINESS & USER PLATFORM SERVICES

CLOUD & TECHNOLOGY

TRANSFORMATION

CLOUD PLATFORM DESIGN SERVICES

CLOUD ENABLEMENT SERVICES

CLOUD & DATA CENTER MANAGED SERVICES

CLOUD CONSULTING SERVICES

TECHNOLOGY CONSULTING SERVICES

TECHNOLOGY PERFORMANCE OPTIMIZATION

DIGITAL&APPS PERF OPTIMIZATION

MONITORING & OPS OPTIMIZATION

DATA CENTER OPTIMIZATION

DCIM SYSTEM

SAP CONSULTING SERVICES

CYBER & SECURITY SERVICES

GDPR PACKS SERVICES

CYBER CONSULTING SERVICES

SOC & SECURITY AS A SERVICES

APPS & INFRA TECH SECURITY SERVICES

PHYSICAL SECURITY SERVICES

GOVERNANCE & COMPLIANCE SERVICES

BUSINESS & USER SERVICES

TECH & BUSINESS SERVICE DESK

WORKPLACE TRANSF SERVICES

WORKPLACE & FLEET MANAGEMENT

TECHNOLOGY CONSULTING SERVICES

DIGITAL ASSISTANT & BOT SERVICES

DIGITAL SERVICES PLATFORM

ENG MULTI CLOUD PLATFORM

TECHNOLOGY PLATFORMS

BUSINESS PLATFORMS

BUSINESS PERFORMANCE OPTIMIZATION

ROBOTIC PROCESS AUTOMATION SERVICES

BUSINESS & PERSONAL ASSISTANT SOLUTIONS

SMART & DIGITAL WORKPLACE SERVICES


D.HUB MULTI-SOURCER STRATEGY

CUSTOMER PREMISES

PUBLIC CLOUD

D.HUB DCs NETWORK

D.HUB ENTERPRISE HYBRID CLOUD

DIGITAL TECHNOLOGY PLATFORMS

Colocation Dedicated Platforms

Infrastructure Services

Platforms Services

Business Solutions

Multi Cloud Management Framework | ITSM Operations Framework & Platforms

DIGITAL TECHNOLOGY PLATFORMS Connecting Resources | Bimodal Approach | Platformizing Delivery

Cloud Services & XaaS | Digital Workplace | Digital Assistant | BOT | Advanced Analytics | Edge Computing | IoT | Cognitive Services | Artificial Intelligence | Robotic Process Automation


Engineering D.HUB / User & Business Services

SERVICE DESK • Multichannel phone, mail, web, mobile, chat • Multilanguage 8 language coverage (Italian, English, German, French,

Spanish, Portuguese, Flemish and Russian)

• “Always on” Coverage Schedule Full service 24x7x365 • Over 190 customers for over 2.000.000 tickets managed, more than

150 qualified engineers • Processes and tools integrated in customer context • Shared and custom services delivered from multiple locations

WORKPLACE MANAGEMENT • Integrated Partners network at national and international level • More than 230.000 DWP and 400.000 assets managed • Software C&D, more than 100.000 WP centrally managed • Staging & Logistics on 900m2 central hub extend by local hub

• Guaranteed Assistance with broad coverage (Italy, France, Germany, Spain, Portugal, Austria, Switzerland, Turkey, UK, Belgium, Sweden, Denmark, Norway, Holland and China)

• Automated and Integrated Management with Service Desk and On Site facilities

USER & BUSINESS


Engineering D.HUB / User & Business Services

Personal Agent BOTs Chat and Click to Call Mobile App for Call Back Reservation Non encrypted phone calls recording

Virtual Service Desk - Onsite technicians act as SD operators with Vocalcomm bar extension

Remote Wipe & Lock (lost or stolen user devices)

Proactive management for laptop devices performance

Digital WorkSpace Mgnt «as a Service»

SERVICE DESK

WORKPLACE MANAGEMENT

Innovate with AI, Cognitive, Conversational interfaces & new digital enabled services and solutions


Engineering D.HUB / cyber & security services

CYBER & SECURITY SERVICES

COMPLIANCE SECURITY INFRASTRUCTURE

SECURITY INTEGRATION

PROJECTS CENTRALIZED

SERVICES (SOC)

• NETWORK SECURITY • SYSTEM /END POINT SECURITY • DATA SECURITY • WEB AND MAIL SECURITY • EVENT MANAGEMENT

INFRASTRUCTURE • PHYSICAL SECURITY

• SECURE CODING • ETHICAL HACKING (VA/PT) • IDENTITY ACCESS

MANAGEMENT (IAM) • SCADA INFRASTRUCTURE

PROTECTION

• SECURITY EVENT MONITORING

• LOG MANAGEMENT • INCIDENT RESPONSE TEAM • MANAGED SECURITY

SERVICES

• ISO27001 AND RISK MANAGEMENT

• PRIVACY (Dlg. 196 & GDPR)

• AUDIT, TRAINING AND AWARENESS


Partnerships Ecosystem

Technology

Platforms

Business Solutions

IoT “Manned” platform (NFC)

Retail Point Of Sales “as a Service” Cloud Platform +

Prof Services

ChatBot & Conversational Interface

Winery – Agrifood IoT Platform

Cloud Platform & Services



Chromebook

Optimization Platform (Monitoring Tech / App)

Optimization Platform (Business / Robotic Proc

Aut)

Colocation

Digital Workspace

IoT / BlueDot Navigation

IoT / Video Analytics & Security platform

Colocation



Engineering «aaS» Business Solutions


CUSTOMER PREMISES

PUBLIC CLOUD

D.HUB DCs NETWORK

D.HUB ENTERPRISE HYBRID CLOUD


Labs of Digital Platforms

Mobile Engagement

• Indoor navigation (blue dots) • Guest tracking • Nearby notification • Dedicated app • Backend Console for dashboard &

reporting

IoT Smart Farm

• Real time environment monitoring • Managed climate induced variability • Predictive models developed for

vineyard productivity developed • Reporting and BI

Biometric Authentication

• Vein scanning technology for physical access control

• Biometric authentication • Accepted everywhere • Most precise and pratical technology


Documents

LA CONTINUITÀ OPERATIVA SECONDO D - pmi-nic.org · through value-added software and services, interacting with customers and their needs to define, plan and ... ENGINEERING INGEGNERIA