A30

A30

A315

A315

A4

A4

A4

A4

A3113

A3044

A3044

A3044

A408

A437A312

M4

M4

M4

M25

M25

J14

J15

J4b

J4a

J3

J4

HOL L O W AY L A N E

HA

TC

H L

AN

E

SI PS

ON

RO

A

D

B A T H R O A D

B A T H R O A D

S T A I N E S R O A D

G R E AT S O U T H WE S T R

O A D

TH

E PAR K

W

AY

FAG

G’ S

RD

TH

E CA

US

EW

AY

TU

NN

EL

T2 & T3

Business

T5

Long StayT5

Business

T5

Short Stay

T5

Pod Parking

T4

Short Stay

T2

Short Stay

T1a

Short Stay

T3

Short Stay

T4

Long Stay & Business

Terminal 4Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 5Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 2CentralBus Station

Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 3

T2 & T3

Long stay

Heathrow Airport

London

SloughReadingThe West

N

0km

0mi 1mi0.5mi

0.5km 1.5km1km

HertzEnterpriseEuropcarNationalAlamo

DollarThrifty

AvisBudget

AvisBudget

Sixt

Version 38 Heathrow ©2018 LHR Airports Limited. Published May 2018.

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Heathrow AirportOverview

8

15

16 17

18 19

11

Zone A

Zone B

Zone C Zone D Zone E Zone F

Zone G

Zone H

12

1

3

4

2

7

9 510

13

Security

Oversizebaggage

Oversizebaggage

Fast Track

Along to6 Hilton

(via walkway)

EntranceEntrance

Departures

Special assistance

14

Version 38 Heathrow ©2018 LHR Airports Limited. Published May 2018.

ShoppingExcess Baggage Company 9,20

WHSmith

10

Food and drinkCaffè Nero 13

Services

Airline service desk 1–4

Bureau de change

Travelex 11, 12

VAT refunds 11 managed by Travelex

Cash machine

Commercial exports 7

Escalator

Hotel

Hilton 6

Yotel 14

Lift

Postbox

Multi-Faith prayer room

Repack area

Seating

Oversize baggage 16, 17

Special assistance 8

Stairs

Telephone

Toilets

Accessible toilet All

Baby care 15, 18

Drinking 15, 19 fountain

VAT refunds 11, 21 managed by Travelex

Free Wi-Fi is available throughout the terminal.

Terminal 4Check-inLevel 2 and mezzanine

Mezzanine

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Ticket desksAeroflot 4

Air France 4

Air Malta 3

Alitalia 4

Arik Air 3

Azerbaijan Airlines 3

Bulgaria Air 1

China Eastern Airlines 4

Delta Air Lines 4

Etihad Airways 1

Gulf Air 3

Jat Airways 2

Jet Airways 2

Kenya Airways 4

KLM Royal Dutch Airlines 4

Korean Air 4

Kuwait Airways 2

Malaysia Airlines 1

Qatar Airways 1

Saudi Arabian Airlines 3

Sri Lankan Airways 1

Tunisair 3

United Airlines 3

5Oriel

20Lift to

21 VAT Refund

1310

17 1918

95

4

21 2220 23 24

3 12

26 29 30 31 33 34

32

35 36

62 61

37 3938 40 41 42 43

56

4544

575859

46 47

49

50

6414

28

60

8

27

63

25

64 64

16

11

55

Security

1a 1b

1c

6a 6b

7

8

9

21

10 11

19

20

Gates 2–5

10 minute walk

Multi-faithprayer room

Gates 12–17

5 minute walk

Entrance from Check-in

Up to12 Plaza Premium lounge

Down to6 Smoking area7 Airline service desks

Down to54 The House

lounge

Up to15 Malaysia

Airlines lounge

Up to48 View

Heathrow

Gates 22–25

15 minute walk

Costa Coffee Express

Version 38 Heathrow ©2018 LHR Airports Limited. Published May 2018.

Services

Airline lounges

Plaza Premiumlounge

12

Falcon Gold

16

Gulf Air lounge

The House

54

lounge

Malaysia Airlines

15

lounge

Qatar Airways

11

Premium lounge

Skyteam lounge

55

Airline service desks 7

Bureau de change

Travelex 25, 32

VAT refunds 32 managed by Travelex

Cash machine

Commercial exports 63

Escalator

Information

Lift

Multi-Faith prayer room next to Gate 5b

Pharmacy 41

Play area 8

Postbox

Seating

Smoking area 6

Special Assistance 27

Stairs

Telephone

Toilets

Accessible toilet All

Baby care 64

Drinking 64 fountain

Family toilets 64

View Heathrow

48

Observation Deck

Free Wi-Fi is available throughout the terminal.

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Terminal 4Departure LoungeLevel 2

Sunglass Hut

34

Swarovski

43

Ted Baker

39

The Bookshop by WHSmith

58

Thomas Pink 51

Valentino

18

Watches of Switzerland

24

WHSmith

10, 47, 62

World Duty Free

9, 29, 30, 56

World of Whiskies 35

Shopping

Boots 40

apm Monaco 52

Boots

59

Bottega Veneta

20

Burberry

5

Bvlgari

19

Cartier

2

Cath Kidston

38

Caviar House & Prunier

46

Dixons Travel

13, 37

Gucci

22

Glorious Britain 42

Hamleys

57

Harrods

1,

33

Fendi

17

Foreo – Health and Well Being 4

Jo Malone

45

Kurt Geiger

36

Lacoste

44

Louis Vuitton 23

Montblanc

31

Rolex

26

Mulberry 53

Rolling Luggage

41

Saint Laurent 21

Food and drinkCafés

Carluccio’s Café and Restaurant 50

Costa Coffee 28

Pret A Manger 14

Bars and restaurants

Caviar House & Prunier Seafood Bar 60

Comptoir Libanais 49

Prince of Wales 61

The Commission Restaurant and Bar 3

515253

Version 38 Heathrow ©2018 LHR Airports Limited. Published May 2018.

ShoppingBoots 10

Excess Baggage Company 2

We Know London 3, 11

WHSmith 8

World Duty Free 12, 13

Food and drinkCosta Coffee 6

Services

Baggage 16–18

enquiries

Baggage reclaim

Bureau de change

Travelex 5, 7

Car rental 1

Cash machine

Chauffeur services 4

Customs

Escalator

Help point

Hotel

Yotel 1415

Information

Lift

Plaza Premium Lounge

Meeting point

Multi-faith

prayer room

Seating

Stairs

Telephone

Ticket sales

Heathrow Express 9

Toilets

Accessible toilet All

Baby care All

Drinking 19, 20 fountain

Free Wi-Fi is available throughout the terminal.

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Terminal 4ArrivalsGround floor and mezzanine

43

1

8

7

9

1617 18

65

1210

16

1913

20

2

11

Public area

Passenger area

Entrance Entrance

Exit from Baggage reclaim hall

Trains to London

Heathrow Express

Down to

for Terminals 2 & 3

Down to

Underground

98

6543

2

3A OOG

7B7A

1

Mezzanine

15

14

Food and drinkCosta Coffee 6

ShoppingBoots 10

Excess Baggage Company 2

We Know London 3, 11

WHSmith 8

Services

Bureau de change

Travelex 5, 7

Bus stop

Cash machine

Car rental 1

Chauffeur services 4

Cycle parking

Escalator

Help point

Hotel

Yotel 13

Hilton 14

Information

Lift

Meeting point

Motorcycle parking

Seating

Plaza Premium Lounge

Smoking area

Stairs

Taxi rank 17

12

Telephone

Ticket sales

Heathrow Express 9

Hotel by Bus 15

National Express 16

Toilets

Accessible toilet All

Baby care All

Drinking 19 fountain

Free Wi-Fi is available throughout the terminal.

328

7

9 9

1011

15 16

65

1

4

18

17

19

EntranceEntrance

Trains to London

Heathrow Express

Down to

for Terminals 2 & 3

Down to

Underground

11 12 13 14

23 24 2526

27

171615

6 7

21

1098

2 3

Exit fromBaggage reclaim hall

Up to12 Plaza Premium Lounge13 Yotel

Up to14 Hilton

Version 38 Heathrow ©2018 LHR Airports Limited. Published May 2018.

ContentsHeathrow Airport overview 1

Check-in 2

Departure lounge 3

Arrivals

Arrivals 4

Onward travel 5

Terminal 4Arrivals (Onward travel)Ground floor

Bus and coach stop allocationBuses – Local & TfL 6–7 482, 490, 555, 557

Hotel by bus 10

Hotel Hoppa 11

Express coach – National Express 12–14

Group travel – pick up 16–17

Car rental (off airport) 23 Dollar Thrifty, Sixt

Car rental (on airport) 2 Avis, Budget, Europcar National Alamo, Enterprise, Hertz

Car parking (off airport) 21 Click Park, Purple Parking, Purple Parking Business, Reeds

Car parking (on airport) 3 Business, Long stay, Help bus