GroupWise ® : The Future of Novell ® Collaboration Howard Tayler Collaboration Product Line Manager Novell Inc. [email protected]

GroupWise®: The Future of Novell® Collaboration

Howard TaylerCollaboration Product Line ManagerNovell [email protected]

© March 24, 2004 Novell Inc.2

one Net: Information without boundaries…where the right people are connected with the right information at the right time to make the right decisions.

The one Net vision

Novell exteNd™

Novell Nsure™

Novell Nterprise™

Novell NgageSM

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© March 24, 2004 Novell Inc.3

The one Net vision

Novell Nterprise is an innovative family of products which gives you the power to enable and manage the constant interaction of people with your business systems — regardless of who they are or where they are.

Novell Nterprise™

Novell exteNd™

Novell Nsure™

Novell Nterprise™

Novell NgageSM

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January 21, 2004© 2002 Novell Inc, Confidential & Proprietary4

GroupWise® Today

With Customers

• New license revenue is up

• New customers to GroupWise coming from Exchange and Notes

• Q3 2003 -- a record GroupWise quarter with 10% growth

• 8 consecutive quarters of year-over-year growth

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Ongoing Momentum

Press and Analysts

• The question for CXOs … is not “should we be using GroupWise in the future” but “why aren’t we using GroupWise now?”

1

PJ Connolly, InfoWorld

With Partners

• Portfolio growing at 15% per quarter

• 48% of BrainShare 2003 sponsorships came from GroupWise Partners

• Over 30 new partners in just the last 12 months

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Novell® Strategy: Caveats for Meeting Evolving Needs

•Users resist the introduction of new habitats

•Users expect access and full function anywhere, regardless of the habitat they choose

•Networked applications are collaboration applications “it’s not just email”

•Collaboration must be contextual

•Partners add critical value to out-of-the-box solutions

•Open computing must be embraced

•Security should never be a question

•Low TCO and high ROI are expected


Novell Collaboration Strategy

•Provide users with robust, next-generation collaboration services in existing user habitats:

• Email clients• Web interfaces• Desktop file systems• Mobile devices

•Deliver these services in independent components, allowing for maximum flexibility in deployment, while still providing the scalability, security, and low TCO the enterprise demands

•Create this technology with the help of the Open Source community, and in support of open standards. Deliver valuable technology into that community in return.


GroupWise: The New Product Family

GroupWise in 2004 (and beyond) will encompass several different Novell technologies, including the “traditional” GroupWise technology, with all components integrated in order to provide a pervasive collaboration environment:

GroupWise in 2004

GroupWise

• iFolder• NetMail

• Virtual Office

• Messenger


GroupWise: Open Source and Open Standard Elements

GroupWise in 2004

March 2004:

SIMIAS – iFolder sync, for file-based collaboration.March 2004: SIMIAS – shared Address Book

Summer 2004

ExteNd – JSR 168 support

October 2003:Evolution – GroupWise Client/Server Protocol

March 2004:

Gaim – GroupWise Messenger Plug-in

Summer 2004: Under consideration -- Quickfinder indexing and search technology

Summer 2003:Native IMAP and CAP APIs for Post Office Agents

Ongoing since 1997:

NetMail – IMAP, POP3, SMTP, LDAP, iCAL, CAP

GroupWise

• iFolder• NetMail

• Virtual Office

• Messenger


GroupWise Open Source Projects in 2004

Evolution – Linux collaboration client – Ongoing since October 2003

• GroupWise protocol

iFolder – file-based collaboration - March 2004• Address Book• Data synchronization engine (“Simias”)

GAIM – March 2004• GroupWise Messenger plug-in

QuickFinder? – Summer 2004• Technical evaluation under way to determine whether

Novell open-sources QuickFinder, or adopts an existing open source indexing and search technology


Evolution 2.0

Novell Collaboration Roadmap

2004

GroupWise SequoiaGroupWise

6.5 for Linux

2005

GroupWise

Aspen

NetMail 3.5

iFolder Denali (workgrou

p)

Evolution 2.2

GroupWise iFolder Messenger EvolutionVirtual Office NetMail

Interim Release Files for 6.5 Linux - server updates -Xplat client betas

GW 6.5 SP2 (NetWare/Windows)

GW 6.5 SP3Sequoia SP1

Sequoia SP2


What is SUSE LINUX Openexchange?

SUSE LINUX Openexchange (SLOX) is a collaboration product built under contract by a third party, NetLine, exclusively for SUSE LINUX servers.

• Mixture of proprietary and open-source code• POP/IMAP email (Postfix)• Uses Outlook on Windows as the preferred rich client

for standards-based messaging (POP/IMAP/iCAL)• Web-based collaboration, including calendaring, task

management, and document management• Primarily targeted at small to medium businesses

Novell Acquired SUSE in January of 2004• Novell is currently evaluating how SLOX fits into the

overall Novell Collaboration roadmap


Today’s Complex Collaborative EnvironmentThe Applications I use… … And where I put

informationWhere did I put that file?

Who did I share it with?

word processin

g

spreadsheets

presentations

email

calendar

graphics editors

email

desktop file system

network storage

offline storage

handheld device


Collaboration Challenges

• Searches return too much data, not enough relevant information

• Emailed items lose their original context• Parallel, out-of-sync storage systems

with non-parallel hierarchy

Find

• What’s the best way to file an item? By subject? By sender? By project? By date?

• Shared folders/mapped drives too complex

• My inbox is a list of everyone ELSE’s priorities

Organize

• E-mailing documents the only way to share• Assignments get lost between various tools• Not easy to generate “friendly reminders”

Coordinate


Is This Process Familiar?

(1) Create a document, and save it to the desktop

(2) Mail it around to the team as an attachment

(3) Receive three copies back, each with differing edits

(4) Edit your original, add the changes, and save it to the desktop

(5) Mail it back around to the team

(6) File the sent item with the rest of the project emails

(7) Six months later, field a request for the document, and forget where you put it. Email the team members to see if one of them has it.


Independent Assessment

“The vast explosion of unstructured data types is overwhelming the management infrastructure of many enterprises. It is negatively affecting the productivity of individuals and the overall competitiveness of enterprises. [There is a] need for better organization, access, and processes around digitally-based collaborative work products and processes …”

- Gartner Research, 8 May 2002(Markets M-16-2729)


• Wasted time looking for information• Too much time spent building alignment

• bottom line … need to increase confidence

Efficiency

• Risk of lost information• Risk of not being able to audit or prove

document revision history

• bottom line … need to manage risks

Assurance

• Delays from coordination overhead and missed communication

• Cost of training on arcane sharing tools

• bottom line … need to control costs

Cost

Why This Matters to Business


What Does the Solution Look Like?

• Item “aliasing” or “linking” to break free of strict hierarchy

• Data security that is both comfortable and intuitive

• Full integration with desktop and with applications

• Find data where you expect to

• Build common understanding with enhanced sharing

• Leverage your current tools Shared Workspaces

• System retains “context” (where item came from, …)

• Items retain their full history• Intelligent notifications help keep

work moving

• Search for documents more effectively

• Track and quickly report on project activity

• Teams and team members work in concert: no “ball-dropping”

Common traits and attributes

• Automatic document versioning• “Labeled” versions (working,

approved, published, …)

• Maintain versions without clutter

• Present the right version to the right audience

Vision, Revision and Versioning


The “Today View”

Upcoming Events

Unread Mail

Shared Project Workspace

To-do List


Shared Project Workspace

It’s a shared folder…

…that tracks what goes inside it.


“Hang on… isn’t this just Document Management?”

The Snippy Answer:• “Sure, sure, it’s the same thing. You and your

Document Management users will be very happy with the new solution”

Answering the Question with Another Question:

• “If the problem is ubiquitous, and the solution is Document Management, why isn’t everyone using it already?”


The Future of GWDMS

The GroupWise Document Management subsystem (GWDMS data structures, ODMA integrations, etc) will be phased out over the next two or three releases, and replaced with shared iFolders.

Shared iFolders have two key strengths over more traditional Document Management systems:

● Integration with the desktop habitat● High re-use of network file system infrastructure

© January 21, 2004 Novell Inc, Confidential & Proprietary22

iFolder “Denali”:Workgroup Version

• Open source, no license fee• Linux, Windows clients (Mac coming soon)• Multiple iFolders• Shared iFolders• Email integration enabled• More robust APIs• Workgroup model

•No backend server/self-administered•No web access


iFolder “Denali”: Enterprise Version

• Ships with GroupWise Sequoia• Same Client features as Workgroup Version• Enterprise Server• Web access to iFolders• Administration via iManager• More granular backup/restore options• Server-side APIs• Integrated with GroupWise and Messenger Clients


Reactions from Concept Validation

From Resellers…• “This has totally blown me away. It’s what the market is

crying for…”• “This is not like NetWare. NetWare is a technical sale; this is a

business solution.”• “This has a lot of the traits of a document management

system, but it goes far beyond that…”

From customers…• “The plethora of e-mail attachments would go away. E-Mail

would go back to being e-mail instead of an attachment-sending vehicle.”

• “What I like is that this gives me one place to go to get all the information that is important to me.”

• “I think about process. I think about people. E-mail provides a subject view.”

• “This could save officers’ lives.”


GroupWise Plug-in for Outlook

The Outlook interface portion of the plug-in has been cancelled

• Outlook/Outlook Express will only be supported GroupWise clients in POP/IMAP modes

• GroupWise calendars and document management will not be exposed in Outlook or Outlook Express

The MAPI portion of the plug-in will be included in Sequoia

• Improved MAPI integration with numerous third-party products

• ActiveSync and PocketMirror will sync with GroupWise


GroupWise Sequoia & Aspen


Delano – GroupWise 6.5 on Linux

Full GroupWise Solution on Linux• Cross-platform client on a native version of the

GroupWise Engine – Linux engine with J2SE and Java interfaces

• Ximian Evolution client access (on a separate schedule, but will require Delano back-end)

• Linux Client for GroupWise Messenger

• Gaim instant messenger plug-in (on a separate track but compatible with Delano back-end)

• Native Server Agents for Linux – POA, MTA, GWIA, Instant Messaging, and WebAccess/Wireless

• ConsoleOne administration from Linux workstations


NetMail 3.5 Standards Based Messaging

NetMail 3.5 Foundation

NetMail 3.1 Feature set Plus: Auto Signature Global Message Copy Local User/Remote server

blocks Clustering• 200k user support on

Linux and NetWare

NetMail 3.5 Advanced

New Feature & enhancements

– Calendaring– Free Busy/Search– Pop/IMAP/SMTP– WebAdmin– IMAP Folder sharing– List Server– Auto Signature– Global Message Copy– User Proxy– Local User/Remote

server blocks– Clustering– 200k user support on

Linux and NetWare


Sequoia - Currently Scheduled for Q4 of 2004

For Administrators• iManager Support, and delegated administration • Enhanced regulatory compliance• Platform Support for Windows, NetWare, and Linux

servers

For Partners• Additional API and Open Standards support

For End-Users and Line-of-Business Managers • Team Document Sharing integrated with shared

iFolders (iFolder “Denali” integration)• Enhanced Ximian Evolution client with native

GroupWise access (shipped separately)• Out-of-the-box PDA Synchronization• ActiveSync MAPI integration for Win32 Clients• Real-Time Collaboration with file transfer, chat rooms,

personal archive search, and a web client


Aspen - Currently Scheduled for Q4 of 2005

Flexibility for IT • Consistent functionality regardless of platform• Tiered licensing for Full, deskless, and “light” users• GWDMS -> iFolder Migration Tools

New Value for End Users • Shared contact management• Team calendars with Real-Time meeting Scheduling• Team Folders and Virtual Team Spaces • Desktop & application sharing with Office Suite &

other 3rd party application integration• Audio and Video teaming• Messenger integration with handhelds



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GroupWise ® : The Future of Novell ® Collaboration Howard Tayler Collaboration Product Line Manager Novell Inc. [email protected]